The Bizarre Dahua North American Tour

I would go to something like this if they had it in Michigan and it was within a 30 minute drive. I would probably not stay for the "Farwell" portion of the event since it looks like it is practically a full day. That is a lot to ask of people time wise with no real draw other than lunch and a chance at “Lucky Draw”.

Yeah I thought the whole thing was a weird but was curious enough to sign up for the Dallas (aka Lewisville ??) "tour". We'll see how it goes. I have to say that all of the tours are fairly far from the nearest airport... whoever planned this did not take out-of staters into consideration.

Although, I have to say I have not received confirmation so I am a bit worried about making plans and then having to cancel them.

Had my first experience with "Dahua USA" the other day. A lady calls me up and leaves a voicemail explaining that she is looking for distributors in my area to sell Dahua products, she apparently didnt take time to look at our website before calling because she explained who Dahua was, she even spelled out their name for me. So I call her up, nice lady, but obviously was just a telemarketer of some sort who really had no clue. So she directed me to the "Southern Regional Manager". I explained how long we have been dealing with Dahua products, how we started out, and even explained to him some of the large distributors that we have purchased from in the past years. When I told him some of the names of these companies, he had no clue who they were and even a person with the slightest bit of knowledge would know these companies.

At any rate he finally said that he already has an exlusive distributor of Dahua products for Texas and Oklahoma, "Automated Outlet". I said how much of a foolish business decision it was to grant exclusivity to a small company such as this and block out everyone else, even potential larger buyers, in such a large market. He said "Oh well, they gave me a [purchasing] number and numbers dont lie".

So from what I understand, if you want to be an exlusive distributor for an area. All you have to do is have first contact with them and verbally give them a number and your good to go. Genius marketing strategy.

If it is this hard to just buy the products I could only imagine how difficult the RMA process will be. Thanks but no thanks we will stick with Hikvision for cost effective products.

If they keep the RMA process like they have it now, they will rely on the distributor to deal with integrators/customers RMA issues for Dahua

It's a lookin' like a BBQ with all the fixins now:

Southern hospitality, Dahua style...

Update from Automated Outlet:

Just to set the record straight, we ended our relationship with Dahua in December. Too many issues to discuss on this forum be we determined it was in our best interest to end the relationship.

Martin Custer, President, Automated Outlet