Frequently Asked Questions (FAQ)

Here are answers to frequently asked questions about IPVM.

Q. What is IPVM?

IPVM is the physical security industry's leading source of news, reviews and discussion. Our team continuously researches, tests and analyzes the market to help business people make better decisions.

More details are available at the IPVM subscription details page.

Q. How do I become an IPVM subscriber?

Go here to become an IPVM subscriber.

Q. How do I get updates on new IPVM releases?

Follow us on LinkedIn, Twitter, or join our newsletter.

Q. How do I join the IPVM newsletter?

All subscribers are automatically added. If you are not a subscriber, just download our free book and we will add you.

Q. What if I cannot find information that I am looking for?

Subscriber can contact us and we will be glad to help find information, even if we have not already covered a topic.

Q. Do you have a discussion group / forum?

Yes, we have thousands of discussions available to our subscribers. Go to IPVM Discussions.

Q. Can I use IPVM to promote my product or service?

No, no promotion is allowed. Promotion will result in termination of subscription. It is important than we are not used / misused in vendor marketing.

Q. What are the terms and conditions of IPVM subscription?

Here are our Terms and Conditions of subscription.

Q. What if a video does not play?

The most common problem is a firewall blocking video streams. Check if your company blocks streams. If not, contact us and let us know the specific video you are having problems playing.

Q. How do I reset my password?

Go here: Reset Your Password

Q. Can I share my subscription with others?

Personal subscribers cannot share their login with anyone else. Group subscribers can create logins for their co-workers, depending on the size of their group plan (5, 10, 20, 40, etc.)

Q. What is the difference between Personal and Group subscriptions?

3 main differences exist between personal and group subscriptions:

  • Providing access to co-workers by giving them IPVM logins
  • Getting Annual Industry Guides
  • Downloading PDFs

Q. How do I check when your next subscription renewal is?

Log in, go to the settings page and under the 'Account and Billings' section, your plan and renewal date is listed.

Q. How do I get an invoice for a future payment?

Go to our automated invoice generation form.

Q. How do I get a copy of my receipt?

You can download them online, by logging in, going to the settings page, 'Account and Billings' section, click 'Get Receipts'.

Q. How do I share access with my co-workers?

The admin for Group subscribers can create logins for their co-workers by going to the Group Management section.

Q. How do I update my billing information?

Log in and go to update billing section.

Q. How do I reactivate my subscription?

Just login and you will receive a prompt to update your billing to reactive.

Q. How do I cancel my subscription?

Just log in and click on the 'cancel account' link, as shown below:

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When your subscription is cancelled, it will then show the date your subscription will expire:

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Q. How do I get a refund?

Just contact us and we will provide a refund anytime within 30 days of new subscription, no questions asked.

Q. How do I reach customer support?

Contact us by email or phone: (800) 952-IPVM