Genetec has removed support for Hikvision devices, deeming them 'untrustworthy', citing customer concerns about Chinese government ownership / control.
While manufacturers infrequently remove support for competitive reasons, doing it for cyber security is unprecedented in video surveillance.
We spoke with Genetec to understand their rationale and implementation. Inside, we review that, looking at the risks both to Hikvision and Genetec as well as the overall market impact.
Genetec has removed support for Hikvision, Hikvision OEMs (e.g., UTC Interlogix) and Huawei, effective immediately. This includes both direct driver support and ONVIF. ONVIF connections for those products will be denied by Genetec's software.
Customers that want to use those devices will have to obtain a special license with an extra charge ($250 per device), and grant a waiver releasing Genetec of all liability in the event that the customer or third party organizations are hacked through the use of such devices, or if the Genetec software is caused to malfunction. Hikvision itself has a disclaimer rejecting responsibility if their devices are hacked.
Customers that already use these devices (which Genetec described as 'vanishingly small') will need that special license / waiver to continue to do so when they next upgrade but will not be charged.
UPDATE - Moved to New 'Restricted' Category
Hikvision and Huawei have been moved into a newly created 'restricted' category on Genetec's support list. The details remain the same, a waiver is need and a special license connection, but the devices now are labelled 'restricted':