Exacq Favorability Results 2019

By: IPVM Team, Published on Jan 17, 2019

Exacq favorability amongst integrators has declined sharply, in new IPVM statistics, compared to 2017 IPVM statistics for Exacq.

Now, over 5 since Tyco acquired Exacq, 2 years since Exacq co-founders exited and just months after the ex-Exacq founders launched a competitor Qumulex, the now JCI-owned VMS company is declining in favorability.

While Exacq still has a net positive favorability of +22, that was cut more than half from 2017's +46. The image below shows the 2019 results:

image

And this graphic demonstrates the shift between 2017 and 2019:

***** ************ ******* *********** has ******** *******, ** new **** **********, ******** to**** **** ********** *** Exacq.

***, ***** ***** **** ******** Exacq,* ***** ***** ***** co-founders ********* **** ****** ******** **-***** ******** ******** a ********** *******, *** *** ***-***** VMS ******* ** ********* in ************.

***** ***** ***** *** a *** ******** ************ of +**, **** *** cut **** **** **** from ****'* +**. *** image ***** ***** *** 2019 *******:

image

*** **** ******* ************ the ***** ******* **** and ****:

[***************]

Executive *******

*** **** ****** **** integrator ********, ****** ** order ** ********* ***:

  • *******, **** ******* / support
  • **** **** **** * negative
  • **** **
  • *** ** **** ** they **** ** ** / *** *******
  • ******* ****** * *******
  • ********** ******

Overall, **** ******* / *******

********** ** *** ***** decline ** ************, *** biggest ***** ***** *********** was ***** ****, *******, Exacq *** * **** product ******, **** **** support *** **** ********. Some ******* *** **** interface, ***** ****** ***** integration **** ****** ** a ****:

  • "**** ********* *** ****-******** for *** *********. ******* but * ******** ********** from ****. **** *** priced ***** ***** **** need ** **. ***** training ****** *** *** best ** *** ****** which ***** ** **** for *** *** *****. Tech ******* *** **** great ** **** ****. Fantastic *******."
  • "****: ******** **** (*** made ** ******), ********** well **** *** *** Kantech, ********* **** ******** GUI, **** ****** ****, decent *******, ***** ***** of ********* *******, **********/******* are **** ***** *** relatively *********** ******** ** equivalent ************* (*.*. *********, Genetec, ********, *** *** , *****, ***)."
  • "** **** **** ********** Exacq *** *****. **** to *******, **** **** interface *** **** ***********."
  • "*** ** *** **** systems *********. ***** *******."
  • "**** ******** ********** **** the ***** *** ********* support."
  • "**** *******. **** ***."
  • "**** ** *******, ********** with *,**** ** ******* and **** ** ***** end *****."
  • "***** *******, ***** *****, good ******* ********** ****."
  • "* **** *** *** interoperability. ***? ****** ******** vendors ***********."
  • "* **** *** ******* and ******* *******. * like *** ************* **** other ****** *************."
  • "******** ** **** ** use *** ********** *** end ****."
  • "* **** *** ******* that ***** ****** ** terms ** ******** *****."
  • "**** ****** *** ****** platform."
  • "***** ******** ** ****** easy ** *** *** makes ************* **** *********. End ***** *** *********** with ** ** **** and **** *** ********."
  • "**** *** * **** seen *** ***. **** their *********** **** ******* and ***. **** ******** and ****** *******."
  • "****: **** ** ** many *********."
  • "**** *** ******* *******. Works ****, ****** *** integrators *** *******/*** *****."
  • "**** *** *** ******* sized *********, **** ** maneuver. *** ***** ******** would **** ** *** viewing *** ********** **** in * ******** *******"
  • "******, *************** *********** **** works ***** ****. ** bells ** ********, *** a ***** *******."
  • "***** *******."
  • "***** ** **** **** to ***. ** **** legacy ********* **** ***** and ** **** ** NetVR's ***** ** **-******* Exacq."
  • "***** ** * ***** product. **** *** *** end **** ** ******* and *** *** ********* to *****. ***** ***** drops ** **** ** their ****** *** ***'* is * **** **** as ****."
  • "***** ***** ******* **** easy ******** *** **** support."
  • "* **** *** *** cloud ******** *** *** integration **** ***. * like *** ********** ****."
  • "***** *** ********** *******. Need ** **** ***** cloud ******** ***** *** available ** **** ******** and *** **** ** get *** ** ***."
  • "***** ******** ***** ***** very ****. ****** ** the ******."
  • "****** ******* *** *** price, **** *** ********* to ***."
  • "***** ** *****. * like *** ********** ** the ******* ******** ** other *************, **** * lot ** * ***** package. **** ****-******** ** my *******. ****, *** option *** ******* ** Linux ** *****."
  • "**** ****** ** *** line ***. ***'* *** too ***** *** **** we ** ** ***'* have * *** ** issues."
  • "**** *********** **** ***** manufacturers."
  • "******* *** ********/******** **** wide *************."
  • "**** *** ***** ** medium ********."
  • "**** ****** *** ******* who **** * ***** VMS."
  • "**** ******."
  • "****: ***** ********, **** support *** **** ******/****** control *******."
  • "** **** ***** *** because ** *** ********* functionality."
  • "***** ******, ******* *******. Economical. **** ** ***. Local ***** ******* ** great."
  • "***** ** *** ** the **** *** ********* available. ***** *** *** most ****** **** ******* a **** ******* ** cameras **** ******* ************* making ********* * ****."
  • "***** ******* ***** **** easy ** ***."
  • "** **** *********** *** the **** ** ****** size ********. **** *** improving ***** **** ** NVR's ***** ****** ***** positive *******. **** ***** said ***** ** ****** of *** *********** **** company's **** ****** (****) and **** (****** *******) competing ** *** ***-***** market."
  • "****** ************ *** ********** to ****** ******** ****** networks. *****'* ***** ***** VMS ******** ****** * am ********** ** **."
  • "** *** ***** ******** from **** ******* *** our *********** ** *****. Super **** ** ******* and ** ***** *** users ** **** *******. We *** ** ****** everything ** **** **** this *** *****."
  • "** **** *** **** Exacq * ***, *** the *** *********** **** positive. *** ****** ********** with ****** ******* **** well."

Tyco **** **** A ********

***** **** * ****** dozen ******** ** ****'* ownership ** *****, **** many *********** ***** *** now * **********. **** respondents, **** ***** **** had **** ****** ** say, **** **** ***** not *** * **********'* products:

  • "**** **** ***** **** bought ****... ****** ****"
  • "*** **** **** **** purchased."
  • "***** **** **** **** were *********** *** *** could **** ** *** owners *** *********. ***'* promote **** ******* ***** owned ** * **********."
  • "** ***** **** ****** prior ** **** ***********. Easy ** *** ***."
  • "***, **** **** ****. Really ****. ******* ************* ease ** ***. *** then **** ****."
  • "* **** ** **** them, *** *** ***** they *** ***** ** my **********, * ****** to ******* **** *** product ** ** **********."
  • "**** ***** - ***'* like **** ** ** owned ** ** ********** Tyco/JCI."
  • "**** ** *** ******* releases ** **** **** a ****** *****, *** recent ***** *** ****** to *** *** ********, along **** * ***** decrease, **** ******. * feel **** *** ***** non-Tyco ***** ***** ***** have **** ****** **** they ***. ******* ******* to *** *** ***** products. * ** ********* about ***** ******** *********** and *** ******* ** continue ** *** ****** compatibility. **** *** **** 18 ******, ****** ******* and ******* *** **** of *** *** ***** was ****** **** * would ****. **** **** is *** * ********** *****. ******* ****** the ******* **** ***** in **** *** ******* customers."
  • "**** ***** **** **** over, ******* *** **** downhill."
  • "** - *** **** will **** ****** ** it's ***** ** ** Exacq ** *********. **** struggle **** **** ****** to ************* *** ******* that **** ******** *** arse *** ** *********** and ********* ***** **** considering ******."
  • "***** ** *** *** company ** *** ****** Tyco, *** ***** * great ******* *** **** price. ** **** * large ********* **** ** we ******** ** ******* this ******* *** ******* it."
  • "***** ******, ***** ** our *** ****** *** VMS. ****** ** ** is * ******** ** someone **** ***** ***** clients. **** ** *** products ***** ** * competitor."
  • "**** ****. **** ** move **. * **** don't **** ** *** product **** * ************ that ** ***** ** a **********. ***** *** product ***** ***** ** good, ***** ** ******* about ** **** ***** me ********* ** *** Exacq **** * ********* or *******."
  • "*******: ***** ** ***/****, somewhat **** **** ***** on *******."
  • "*** ******** ********* ** be **** ** *** and ********. *** **** customers, **** ** * great ***. * ***'* like *** ***** ***** Tyco ***********, **** **** continued ** ***** ***** MSRP *******, ******* ********* much ** *** ********. Overall, *** ***** ************ needs, **'* * ***** product **** ***** *** a *** ** *** users."
  • "***** *** *** ** the **** ***** **** were *********. ** *** been * ****** ******** since **** ** *** aspects. ****, * ******** push **** **** **** than ****** *** ***** to *** ***** ***** products."
  • "***** ** ** *** right ******, *** *** into ******* *** *** on *****."
  • "*******: **** *********, ** native *********."
  • "*** **** **** **** owns ***** ** * problem *** **. ***** is ******* ******** * could *** ***** ***** marketing, ******* *** *******. We ***** *****."
  • "**** **** **** *********. Reliable. ******, ******* **** Tyco **** ****."
  • "* ** ********* ***** the ****** ******* *** the ****-**** ****** ***** the *********** ** **** by *** *******, **** good ******* *** *** right ******."

Just **

*** ***** **** ********* theme *** **** ** ambivalence. **** **** *********** had ********* ******** ** say, ** *** ***** times ******** ** ********* of ****-*********, *********, ** complexity ********. **** **** felt **** ***** *** nothing *** **** ******* using ******* **** "**** ok," *** "** *****":

  • "*********** ** ***** ********."
  • "******* ********* *** ** a **** *** *** some."
  • "*** ****** *** ********* aspect ** ***** ********. Quoting ** * ****** is **** ******** **** other *******, **** ***** more ****. ***** ******** out ***** ** *** same *** **** ***** and *** **** ********* to *****."
  • "**** ********, ******** ******** suck."
  • "********* **** ** *** too ****, *** ******* set ** ******* *** the *****. ********* ***, practically, ***-********."
  • "**** ******* *** ***** video ********* ** **********."
  • "**** *** ***** ********** to **** ****."
  • "*** **** ********** * had **** ** ** the ***, *** ***** about ** *** *** overcomplicated *** ** **."
  • "*** ******** ** * pain ** **** ****."
  • "******** *** *** *** services *** ** * problem *** **** **** to ** ***** ** the ******* *******."
  • "* **** ***** ********* from *******, *******, * have ********* **. *'* just *** * *** of *** **."
  • "* **** *** ***** of ******* *** ********, still ***** *** ********* is ******. ** ***** like ***** ****** *** shrinking, ****** *********** **** Spectrum *** ******-*** ******* like *********."
  • "****** *******, *******, *** GUI ** *** *** lacking."
  • "* ****** **** ***** several ***** ***, *** VMS ** ****** *** very ****."
  • "* ******* *** ***."
  • "**** ** *******."
  • "*** *** **** *** the *****, *** *** great **** ** *******. Their *** ***'* **** to ***. *** ******* seem ** **** * while."
  • "***** ***** **** * good ***** ******** **** just *****. **'* **** pretty ***** *** ****** though."
  • "** ******** **** **** been ****** *** * while. *** ********* ***** seems *****, ***** ******* architecture ** ******** *** today's ***** (******* ** generic ******** ***** ** anyone *** **** ****** to *** ******* *****). Recently **** ******* * feature ** *** ****** layout *** *** **** met **** ******** ********* from * ****** ********* of ****."
  • "** *****."
  • "** ******* **** *** like **** ******* ******* of *** *** *** has ****** ************ *********** with ***** *********."

Not ** **** ** **** **** ** ** / *** *******

****** ** **** ** felt ********* ***** ***** felt *** ***** ******* line, **** ** **** claimed ** *** **** redeeming *********, **** ****'* that ****--********* *** ** good ** **** **** to **--**** **** *********** citing ***** ************* **** preferred:

  • "* **** ****** *** good ********** **** ***** But * *****'* **** much ****** - **** not ****** ** *** wheelhouse *** * **** a *** ********* ***** Exacq. * ** *** good ******* **** ****** sales **** * **** questions *** ** *** always **** * **** product, ***."
  • "************ ************* *** *********."
  • "*'** ***** **** ***** and ** ******** * neutral ****. * ****** Genetec."
  • "**** **** **** ********."
  • "*****'* **** *** ******* in **** * ****."
  • "*** ** **** ****. Arrogant *** ******* ** hold."
  • "**'* **** ********, *** not ** **** ** user-friendly ** ******** ******* Center."
  • "** **** ** ****** ExacqVision ***** * ***. We **** ****** **** getting **** **** ****. We're ******* ** **** the **** **** ***** recording *********."
  • "**** *******, *****'* **** in ******* *****."
  • "*****'* ****** **** ***** in ***** * *****."
  • "*'** **** ***** ***** almost ***** ***** ********** but **** *** *********** of *** ******* ** really ***** *******. *** GUI *** ************* ** their *********** ***** ** be **** ******** *** powerful. **** *** *** VMS ** **** ***** own ******** *** **** mostly ** *********** ***** own ********."
  • "********; ****** ** *** interface. * *****'* **** them ***** *** ***** acquisition, *******."
  • "**** ** ** *** go **, *** *** have ****** **** **** them, *** ***** ******** for **** *** *********** that ***** **** **** Exacq."
  • "***** *** *******. **** simple *******, ****-********. *******, they **** *** ******** the ******* ** *** last ****** ** *****. It ***** *****-***** ************ with ****** ******* *** other ******** *******. ******* international *******."
  • "**** ***'* **** **** have **** ** ***** leadership ****, *********** ** market ****."
  • "***** *** ****, ******** customer ******* ******** **** past *-******. ****** **** come ****."
  • "* *****'* ****** **** a *** **** ******** with ********, *******, *********."

Support ****** * *******

*** ************, ***** *****'* placement ** **** ******'* ***** ************ **** Support *********, ***** **** * number ** ******** ** poor **** *******:

  • "**** *******. ******* *** be ******. ************** **."
  • "**-** ******* *******."
  • "***** ***** ******* *** declined, *** **** ***** software ***** ** ****** one ** *** **** stable ** **** ****."
  • "****** *** *******. **** support *** ******** ***** be ******."
  • "*** ** *** *** VMS's ******* ****** *** tech ******* **** **** to ******* ****** ******* and **** ****** ** get **** ** ***."
  • "** **** ***** *** their **** ******* ***** times * ***** *** it **** **** **** I **. * **** a **** **** **** cameras **** * ** unable ** ******* *** Exacq ******** *** ** negative *******."
  • "**** ******* *** *** supported *** **** ******* hold ***** *** ****** most *****."
  • "** *** ******. * shell ** **** ** used ** **. ******* hold ***** *** *** long. *** ***** ****** (317-845-5710) **** *** * busy ****** *** **** an **** *****! ***** on *** ****** *** has **** ******** *** like *** *****."
  • "***** ********, *** *** as ******** ** ** used ** **. *** support **** ** ** excellent, *** **'* ***, but *** ***** ******** yet. * ***** ***** the ********, *** *** company ****** *** * great *** ********** ** and ****** ******** *******. Not **** ** * would ****** **** *** same *** ** ******* year."
  • "**** ** *** *** easy ** ********. ****** support *** **** ******** the **** ****** ** years. **** *** **** is ********."
  • "**** ******* **** ***** have ****** *** ****. Haven't **** **** ************ in *** **** * years."
  • "********* ******** ******** *** of *** ***, ******* calls *.***+ ** **** for **, ***** ********** service ** ******, *** mobile *** ** ***, everything **** *****."
  • "******* *** ******* *** support ** *** *****. Many ******* ** ***** on ****."
  • "** **** *** **** issues **** *******, **** of ****** ************ *** closer ********* **** ***** cameras."
  • "******* ** ***** ***** they **** ****** ***."

*******, ***** ****** ***** ********* *** reported ********* **** ******* resources. *** **** ** integrators ********** *** **** before **** ** *******. But *** ******** **** our ****; **** *** day ****** **** ****** was *********, ** ****** Exacq ******* *** * test ** *** ******* on, ****** ** **** for ******* ** **** up *** ** **** and **** **.

Pricepoint ******

*** **** ***** **** emerged *** ** ******-***** debate **** *** ***** point.

*** *********
  • "********** *******."
  • "*** ******* ** **********."
  • "**** ***, *** ***** boxes *** **** ****** and ****'** *** *** that ***** ** ***** of ********** *****. *** what **** ****** *** an ***, * *******'* have ** (****** *************) buy * *** *******."
  • "** *** ** **** selling ***** ********* ** that ***** ***** ** out ** * *******."
  • "**** ** ******."
  • "**** *******, *** ****** high."
  • "*** **********."

**********

  • "** **** ***** ********* because **** ***** ******* integrations ******* ************ **** the *** ****. ** have *** **** **** to **** ******* **** the ******** ** **** negative ******, ******* ** is * **** ** training ** *** ******."
  • "**** ***-****** ******* ***** with **** ****** ******."
  • "**** ******** **** **** prices *** ********."
  • "**** *******, ********, **** cost."
  • "*****."
  • "**** ******* *** *** price. **** **** ** is ******** ** **."

*******

***** *** / **** / ***** *** **** making *******, **** ** face *********. ** *** positive ****, **** **** leadership **** *********** *** is ******* ** ********** Exacq's ****** *** ********, with **** *********** ******** ************** ********'* *******, ****** Renkis ******** ** ** Exacq. ** *** ******** side, *** **-***** ********, with ***** ***-******** ********,*** **** **** ********** ******* ** ******* head ** **** ******* Exacq ** ****. ******* this **** **** *** and ***** *****-********** ** compete *******, ** **** do ***, **** *** further **********.

Comments (14)

Shannon Davis

TED Systems | 01/17/19 01:50pm

*** ***** ********* ***** went ** **** **** summer *** **** **** started ******** **** ** their ******** ******* ** up ** **% ** some ** *** * series. ** *** ** re-quote * ******* *** we ***** *** ******** some $$.

**** **** *** * great ********* **** **** that **** *** ******** lifetime ******** ******** ** you ****** ** * or * ****** ********.

Avatar

Martin Renkis

Smartvue at Johnson Controls | 01/17/19 03:08pm

** **** ** *****. We *** ********* *** making *******. **** ***** Exacq ****** *** ********** over ********* ******* *** announced *** *********. ********, Johnson ******** ******* ** experienced *** ********** **** all ** ******** *** video **** **** *********** to ****** ** *****. New ********* **** ** G-Series, ***** ***** *** others *** ****** ** 2019. ***** ** **** to ** ****. ** are *** **.

Undisclosed #1

In reply to Martin Renkis | 01/17/19 11:17am

*** ********* **** ** *-******, ***** ***** *** ****** *** coming ** ****.

****’* ***** ***** ******* ******** **** ****?

Avatar

Martin Renkis

Smartvue at Johnson Controls | In reply to Undisclosed #1 | 03/04/19 02:48pm

***** ***** *** ******** last ****. ***** ** new ***** ******* ****** out ** ****** **** our ****** **********.

Undisclosed End User #2

In reply to Martin Renkis | 03/04/19 02:58pm

***** ***** ***** *** launched **** *** *** of ******** ****. ** really **** ****** *********** in ******* ** *******, ease ** *****, ****** to **, ***. ** you're ****** *** **** newer ***** ******* *.* months ***** ****** ***** you **** * ****** quick ** ****** ******* doing ****** ******** ** other *** *********. ** seems **** *** ****** to **** * ***** service **** *** ****** without ****** **** ** fit ******* ******. **'* a ***** **** *** why ***** ******* *** already *** * *** with ******* *** *** ability ** **** **** up ******* *** ****** than ***** ***** **** to ***...*****?

****** *** ***** *** Cisco ***** *** ****** your ******** **** *** Pro *** ******* ** stream ******** ** * cloud ******* **** * user *** *** **** a *** ******** ** option ** ********* * DVR **********.

Avatar

Martin Renkis

Smartvue at Johnson Controls | In reply to Undisclosed End User #2 | 03/05/19 05:15pm

* ********** *** ******** and *** *** ******* on **** ********. ******* cloud ******* ******** ***** existing ************ ******** ** brand *** *** * work ** *******. *** "Cisco *****" *** ********* is ********* *****. ****** every ******** **** ** Pro ****** ******** *** be ******** ** ******* direct ** ***** *** service (** *** ********) today. *** *** "*** and ***" **** *** Smartvue *******.

Undisclosed End User #2

03/04/19 02:31pm

***** ***** ** ****** and **** ****** ***** similar ********. ...*********** ********** is * *** ********* than ****** ********** ********** in **** ********.

Undisclosed End User #2

03/04/19 02:33pm

* **** *****. **** the ********* ******* *** that *****'* **** **** cameras **** **** *******. If *** **** * service ********* **** * good ********** **** ** matters **** ****. *** may *** **** ** issue ** *** *** cameras *-* ***** ***** your ******* ******** *** with ** ** ******* you **** ** ****** the ********* *** ******** upgrade *****, ** *** do ** ** **** digestible.

*** ** * *** of * **** *** once ***** ******** **** it ***** **** ** issue. *** ****** *********** referenced ***-***-**** **** ******* support...this ** *** ********* HQ ***** ****** *** Exacq. *** ***** *** call *** ********* ** when ********** ** *** support? **** ******** ****** have **** ****** *** and * ****** ****** all ** ***** ******* how **** ************ ***'* have * ***** ************* of *** ** ***** to **** *** ****.

** ******** **** **** upgraded ***** ******** ** compete **** ***** ******** suppliers **** ** ********.

*'** ********** ****, ************* and ******* ***-***** ** many ** *** ******* people *** ********* ***** to; *******, ********, *** and **** *** **** there ********** *******. ****...******* referenced ********...*** ***** ******** is * ********** ** Exacq?

Undisclosed Manufacturer #3

In reply to Undisclosed End User #2 | 03/04/19 09:42am

******** ** * ********* to ******* ******** *** calls ***** ******** “********”. No *********** **** *** cable *******.

John Honovich

IPVM | In reply to Undisclosed End User #2 | 03/04/19 03:00pm

*** ****** *********** ********** 317-845-5710 **** ******* *******...**** is *** ********* ** phone ****** *** *****. Why ***** *** **** the ********* ** **** attempting ** *** *******?

**** ***** ****** ****** ** Exacq's *******, * **** *******, screencap *****:

* ***'* **** ** there ** ******* ****** number. * ** ******* that ***** ** ***** you **** **** *******. However, ***** **** *****'* website ***** *** ****** he *** ****, ** is * **** *******.

Avatar

Martin Renkis

Smartvue at Johnson Controls | In reply to John Honovich | 03/05/19 05:20pm

****, *** *** *******, this ** *** ******* number. * ******** ** with *** ******* **** and ******* *** ***** made **** **** ** address **** *******. ** are ********* *** ******* phone ******* ** *******, IN *** ****** *** at *** ** ********** make ** **** ********* for ********. * ***** it *****. ** **** address **.

Undisclosed End User #2

03/04/19 03:05pm

***** **'* *** **** number. ***** **** *** a **** ****** *** an ****, ***** ****** happen ** *** ********* though. **** ** ******* other ******* ** ******* outside ** * ***** number.

john gamble

03/19/19 07:36pm

** *** ***** ******* integrator ** ********** ****** solutions * *** *** this. ***** *** ******* key ****** **** *** an ***** *********. *** and ******** ** *** having * **** ** service ** *** **** . ******** ** *** amount ** **** **** it ***** ** *** on *** ***** **** a ************* ******* ****. And * *** ** times **** *** **** answer *** ***** , they **** **** ** answer ** **** ********. We **** **** *** had **** **** **** with ***** ***** *** appliance *******. *- ****** in ********** ***** ** be ***** * *** . *** **** **** exacq ** ***** *** best ** ** *** in ** ******* **** you **** ** ** a ****** **** *** use **** ******* . They **** **** ** have *** **** ******* in **** ****.

Undisclosed Integrator #4

In reply to john gamble | 03/25/19 11:25pm

* ***** **** *** especially **** *** ***** m ******. * ***** also *** ***** ********* is **** **** ** timeline ******. *********, **** and ***** ****** *** normally **** *** ****** and ***'* **** ****. IMO

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HD Analog vs IP Guide on Jul 16, 2019
For years, HD resolution and single cable signal/power were IP camera advantages, with analog cameras limited to much lower resolution and...
How To Troubleshoot Wiegand Reader Problems - Inverted Wiring on Jul 16, 2019
Wiegand is the dominant method of connecting access readers, but problems can arise for installers. In fact, one of the most difficult reader...

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