
Executive *******
*** **** ****** **** ********** ********, listed ** ***** ** ********* ***:
- *******, **** ******* / *******
- **** **** **** * ********
- **** **
- *** ** **** ** **** **** to ** / *** *******
- ******* ****** * *******
- ********** ******
Overall, **** ******* / *******
********** ** *** ***** ******* ** favorability, *** ******* ***** ***** *********** was ***** ****, *******, ***** *** a **** ******* ******, **** **** support *** **** ********. **** ******* the **** *********, ***** ****** ***** integration **** ****** ** * ****:
- "**** ********* *** ****-******** *** *** customers. ******* *** * ******** ********** from ****. **** *** ****** ***** where **** **** ** **. ***** training ****** *** *** **** ** the ****** ***** ***** ** **** for *** *** *****. **** ******* has **** ***** ** **** ****. Fantastic *******."
- "****: ******** **** (*** **** ** Canada), ********** **** **** *** *** Kantech, ********* **** ******** ***, **** mobile ****, ****** *******, ***** ***** of ********* *******, **********/******* *** **** built *** ********** *********** ******** ** equivalent ************* (*.*. *********, *******, ********, NOT *** , *****, ***)."
- "** **** **** ********** ***** *** years. **** ** *******, **** **** interface *** **** ***********."
- "*** ** *** **** ******* *********. Linux *******."
- "**** ******** ********** **** *** ***** and ********* *******."
- "**** *******. **** ***."
- "**** ** *******, ********** **** *,**** of ******* *** **** ** ***** end *****."
- "***** *******, ***** *****, **** ******* management ****."
- "* **** *** *** ****************. ***? Allows ******** ******* ***********."
- "* **** *** ******* *** ******* support. * **** *** ************* **** other ****** *************."
- "******** ** **** ** *** *** integrator *** *** ****."
- "* **** *** ******* **** ***** offers ** ***** ** ******** *****."
- "**** ****** *** ****** ********."
- "***** ******** ** ****** **** ** use *** ***** ************* **** *********. End ***** *** *********** **** ** as **** *** **** *** ********."
- "**** *** * **** **** *** VMS. **** ***** *********** **** ******* and ***. **** ******** *** ****** support."
- "****: **** ** ** **** *********."
- "**** *** ******* *******. ***** ****, simple *** *********** *** *******/*** *****."
- "**** *** *** ******* ***** *********, easy ** ********. *** ***** ******** would **** ** *** ******* *** management **** ** * ******** *******"
- "******, *************** *********** **** ***** ***** time. ** ***** ** ********, *** a ***** *******."
- "***** *******."
- "***** ** **** **** ** ***. We **** ****** ********* **** ***** and ** **** ** *****'* ***** is **-******* *****."
- "***** ** * ***** *******. **** for *** *** **** ** ******* and *** *** ********* ** *****. Their ***** ***** ** **** ** their ****** *** ***'* ** * huge **** ** ****."
- "***** ***** ******* **** **** ******** and **** *******."
- "* **** *** *** ***** ******** and *** *********** **** ***. * like *** ********** ****."
- "***** *** ********** *******. **** ** have ***** ***** ******** ***** *** available ** **** ******** *** *** need ** *** *** ** ***."
- "***** ******** ***** ***** **** ****. Stable ** *** ******."
- "****** ******* *** *** *****, **** for ********* ** ***."
- "***** ** *****. * **** *** simplicity ** *** ******* ******** ** other *************, **** * *** ** a ***** *******. **** ****-******** ** my *******. ****, *** ****** *** windows ** ***** ** *****."
- "**** ****** ** *** **** ***. Don't *** *** ***** *** **** we ** ** ***'* **** * lot ** ******."
- "**** *********** **** ***** *************."
- "******* *** ********/******** **** **** *************."
- "**** *** ***** ** ****** ********."
- "**** ****** *** ******* *** **** a ***** ***."
- "**** ******."
- "****: ***** ********, **** ******* *** many ******/****** ******* *******."
- "** **** ***** *** ******* ** the ********* *************."
- "***** ******, ******* *******. **********. **** to ***. ***** ***** ******* ** great."
- "***** ** *** ** *** **** VMS ********* *********. ***** *** *** most ****** **** ******* * **** variety ** ******* **** ******* ************* making ********* * ****."
- "***** ******* ***** **** **** ** use."
- "** **** *********** *** *** **** to ****** **** ********. **** *** improving ***** **** ** ***'* ***** should ***** ******** *******. **** ***** said ***** ** ****** ** *** competition **** *******'* **** ****** (****) and **** (****** *******) ********* ** the ***-***** ******."
- "****** ************ *** ********** ** ****** software ****** ********. *****'* ***** ***** VMS ******** ****** * ** ********** in **."
- "** *** ***** ******** **** **** clients *** *** *********** ** *****. Super **** ** ******* *** ** train *** ***** ** **** *******. We *** ** ****** ********** ** need **** **** *** *****."
- "** **** *** **** ***** * lot, *** *** *** *********** **** positive. *** ****** ********** **** ****** control **** ****."
Tyco **** **** A ********
***** **** * ****** ***** ******** on ****'* ********* ** *****, **** many *********** ***** *** *** * competitor. **** ***********, **** ***** **** had **** ****** ** ***, **** they ***** *** *** * **********'* products:
- "**** **** ***** **** ****** ****... Enough ****"
- "*** **** **** **** *********."
- "***** **** **** **** **** *********** and *** ***** **** ** *** owners *** *********. ***'* ******* **** anymore ***** ***** ** * **********."
- "** ***** **** ****** ***** ** Tyco ***********. **** ** *** ***."
- "***, **** **** ****. ****** ****. Product ************* **** ** ***. *** then **** ****."
- "* **** ** **** ****, *** now ***** **** *** ***** ** my **********, * ****** ** ******* with *** ******* ** ** **********."
- "**** ***** - ***'* **** **** it ** ***** ** ** ********** Tyco/JCI."
- "**** ** *** ******* ******** ** 2018 **** * ****** *****, *** recent ***** *** ****** ** *** NVR ********, ***** **** * ***** decrease, **** ******. * **** **** are ***** ***-**** ***** ***** ***** have **** ****** **** **** ***. Looking ******* ** *** *** ***** products. * ** ********* ***** ***** software *********** *** *** ******* ** continue ** *** ****** *************. **** the **** ** ******, ****** ******* and ******* *** **** ** *** big ***** *** ****** **** * would ****. **** **** ** *** a ********** *****. ******* ****** *** ******* fits ***** ** **** *** ******* customers."
- "**** ***** **** **** ****, ******* has **** ********."
- "** - *** **** **** **** decide ** **'* ***** ** ** Exacq ** *********. **** ******** **** hell ****** ** ************* *** ******* that **** ******** *** **** *** of *********** *** ********* ***** **** considering ******."
- "***** ** *** *** ******* ** was ****** ****, *** ***** * great ******* *** **** *****. ** have * ***** ********* **** ** we ******** ** ******* **** ******* and ******* **."
- "***** ******, ***** ** *** *** choice *** ***. ****** ** ** is * ******** ** ******* **** needs ***** *******. **** ** *** products ***** ** * **********."
- "**** ****. **** ** **** **. I **** ***'* **** ** *** product **** * ************ **** ** owned ** * **********. ***** *** product ***** ***** ** ****, ***** is ******* ***** ** **** ***** me ********* ** *** ***** **** a ********* ** *******."
- "*******: ***** ** ***/****, ******** **** lead ***** ** *******."
- "*** ******** ********* ** ** **** to *** *** ********. *** **** customers, **** ** * ***** ***. I ***'* **** *** ***** ***** Tyco ***********, **** **** ********* ** raise ***** **** *******, ******* ********* much ** *** ********. *******, *** basic ************ *****, **'* * ***** product **** ***** *** * *** of *** *****."
- "***** *** *** ** *** **** until **** **** *********. ** *** been * ****** ******** ***** **** in *** *******. ****, * ******** push **** **** **** **** ****** get ***** ** *** ***** ***** products."
- "***** ** ** *** ***** ******, but *** **** ******* *** *** on *****."
- "*******: **** *********, ** ****** *********."
- "*** **** **** **** **** ***** is * ******* *** **. ***** is ******* ******** * ***** *** about ***** *********, ******* *** *******. We ***** *****."
- "**** **** **** *********. ********. ******, Dislike **** **** **** ****."
- "* ** ********* ***** *** ****** changes *** *** ****-**** ****** ***** the *********** ** **** ** *** Overall, **** **** ******* *** *** right ******."
Just **
*** ***** **** ********* ***** *** that ** ***********. **** **** *********** had ********* ******** ** ***, ** was ***** ***** ******** ** ********* of ****-*********, *********, ** ********** ********. Some **** **** **** ***** *** nothing *** **** ******* ***** ******* like "**** **," *** "** *****":
- "*********** ** ***** ********."
- "******* ********* *** ** * **** off *** ****."
- "*** ****** *** ********* ****** ** their ********. ******* ** * ****** is **** ******** **** ***** *******, thus ***** **** ****. ***** ******** out ***** ** *** **** *** less ***** *** *** **** ********* to *****."
- "**** ********, ******** ******** ****."
- "********* **** ** *** *** ****, the ******* *** ** ******* *** the *****. ********* ***, ***********, ***-********."
- "**** ******* *** ***** ***** ********* is **********."
- "**** *** ***** ********** ** **** with."
- "*** **** ********** * *** **** it ** *** ***, *** ***** about ** *** *** *************** *** of **."
- "*** ******** ** * **** ** work ****."
- "******** *** *** *** ******** *** be * ******* *** **** **** to ** ***** ** *** ******* process."
- "* **** ***** ********* **** *******, however, * **** ********* **. *'* just *** * *** ** *** UI."
- "* **** *** ***** ** ******* and ********, ***** ***** *** ********* is ******. ** ***** **** ***** niches *** *********, ****** *********** **** Spectrum *** ******-*** ******* **** *********."
- "****** *******, *******, *** *** ** old *** *******."
- "* ****** **** ***** ******* ***** ago, *** *** ** ****** *** very ****."
- "* ******* *** ***."
- "**** ** *******."
- "*** *** **** *** *** *****, but *** ***** **** ** *******. Their *** ***'* **** ** ***. The ******* **** ** **** * while."
- "***** ***** **** * **** ***** platform **** **** *****. **'* **** pretty ***** *** ****** ******."
- "** ******** **** **** **** ****** for * *****. *** ********* ***** seems *****, ***** ******* ************ ** insecure *** *****'* ***** (******* ** generic ******** ***** ** ****** *** gets ****** ** *** ******* *****). Recently **** ******* * ******* ** the ****** ****** *** *** **** met **** ******** ********* **** * couple ********* ** ****."
- "** *****."
- "** ******* **** *** **** **** product ******* ** *** *** *** has ****** ************ *********** **** ***** companies."
Not ** **** ** **** **** ** ** / *** *******
****** ** **** ** **** ********* about ***** **** *** ***** ******* line, **** ** **** ******* ** had **** ********* *********, **** ****'* that ****--********* *** ** **** ** they **** ** **--**** **** *********** citing ***** ************* **** *********:
- "* **** ****** *** **** ********** with ***** *** * *****'* **** much ****** - **** *** ****** in *** ********** *** * **** a *** ********* ***** *****. * do *** **** ******* **** ****** sales **** * **** ********* *** it *** ****** **** * **** product, ***."
- "************ ************* *** *********."
- "*'** ***** **** ***** *** ** receives * ******* ****. * ****** Genetec."
- "**** **** **** ********."
- "*****'* **** *** ******* ** **** a ****."
- "*** ** **** ****. ******** *** forever ** ****."
- "**'* **** ********, *** *** ** good ** ****-******** ** ******** ******* Center."
- "** **** ** ****** *********** ***** a ***. ** **** ****** **** getting **** **** ****. **'** ******* to **** *** **** **** ***** recording *********."
- "**** *******, *****'* **** ** ******* years."
- "*****'* ****** **** ***** ** ***** 5 *****."
- "*'** **** ***** ***** ****** ***** their ********** *** **** *** *********** of *** ******* ** ****** ***** nowhere. *** *** *** ************* ** their *********** ***** ** ** **** advanced *** ********. **** *** *** VMS ** **** ***** *** ******** and **** ****** ** *********** ***** own ********."
- "********; ****** ** *** *********. * haven't **** **** ***** *** ***** acquisition, *******."
- "**** ** ** *** ** **, but *** **** ****** **** **** them, *** ***** ******** *** **** all *********** **** ***** **** **** Exacq."
- "***** *** *******. **** ****** *******, user-friendly. *******, **** **** *** ******** the ******* ** *** **** ****** of *****. ** ***** *****-***** ************ with ****** ******* *** ***** ******** systems. ******* ************* *******."
- "**** ***'* **** **** **** **** up ***** ********** ****, *********** ** market ****."
- "***** *** ****, ******** ******** ******* setbacks **** **** *-******. ****** **** come ****."
- "* *****'* ****** **** * *** when ******** **** ********, *******, *********."
Support ****** * *******
*** ************, ***** *****'* ********* ** 2018 ******'* ***** ************ **** ******* *********, ***** **** * ****** ** comments ** **** **** *******:
- "**** *******. ******* *** ** ******. oversimplified **."
- "**-** ******* *******."
- "***** ***** ******* *** ********, *** core ***** ******** ***** ** ****** one ** *** **** ****** ** work ****."
- "****** *** *******. **** ******* *** training ***** ** ******."
- "*** ** *** *** ***'* ******* lately *** **** ******* **** **** to ******* ****** ******* *** **** longer ** *** **** ** ***."
- "** **** ***** *** ***** **** support ***** ***** * ***** *** it **** **** **** * **. I **** * **** **** **** cameras **** * ** ****** ** upgrade *** ***** ******** *** ** negative *******."
- "**** ******* *** *** ********* *** tech ******* **** ***** *** ****** most *****."
- "** *** ******. * ***** ** what ** **** ** **. ******* hold ***** *** *** ****. *** phone ****** (***-***-****) **** *** * busy ****** *** **** ** **** today! ***** ** *** ****** *** has **** ******** *** **** *** years."
- "***** ********, *** *** ** ******** as ** **** ** **. *** support **** ** ** *********, *** it's ***, *** *** ***** ******** yet. * ***** ***** *** ********, but *** ******* ****** *** * great *** ********** ** *** ****** problems *******. *** **** ** * would ****** **** *** **** *** in ******* ****."
- "**** ** *** *** **** ** maintain. ****** ******* *** **** ******** the **** ****** ** *****. **** rep **** ** ********."
- "**** ******* **** ***** **** ****** too ****. *****'* **** **** ************ in *** **** * *****."
- "********* ******** ******** *** ** *** box, ******* ***** *.***+ ** **** for **, ***** ********** ******* ** flakey, *** ****** *** ** ***, everything **** *****."
- "******* *** ******* *** ******* ** the *****. **** ******* ** ***** on ****."
- "** **** *** **** ****** **** support, **** ** ****** ************ *** closer ********* **** ***** *******."
- "******* ** ***** ***** **** **** bought ***."
*******, ***** ****** ***** ********* *** ******** ********* tech ******* *********. *** **** ** *********** ********** are **** ****** **** ** *******. But *** ******** **** *** ****; Just *** *** ****** **** ****** was *********, ** ****** ***** ******* for * **** ** *** ******* on, ****** ** **** *** ******* to **** ** *** ** **** and **** **.
Pricepoint ******
*** **** ***** **** ******* *** an ******-***** ****** **** *** ***** point.
*** *********
- "********** *******."
- "*** ******* ** **********."
- "**** ***, *** ***** ***** *** very ****** *** ****'** *** *** that ***** ** ***** ** ********** power. *** **** **** ****** *** an ***, * *******'* **** ** (almost *************) *** * *** *******."
- "** *** ** **** ******* ***** recorders ** **** ***** ***** ** out ** * *******."
- "**** ** ******."
- "**** *******, *** ****** ****."
- "*** **********."
**********
- "** **** ***** ********* ******* **** offer ******* ************ ******* ************ **** the *** ****. ** **** *** been **** ** **** ******* **** the ******** ** **** ******** ******, perhaps ** ** * **** ** training ** *** ******."
- "**** ***-****** ******* ***** **** **** camera ******."
- "**** ******** **** **** ****** *** products."
- "**** *******, ********, **** ****."
- "*****."
- "**** ******* *** *** *****. **** what ** ** ******** ** **."
*******
***** *** / **** / ***** has **** ****** *******, **** ** face *********. ** *** ******** ****, they **** ********** **** *********** *** is ******* ** ********** *****'* ****** VMS ********, **** **** *********** ******** ************** ********'* *******, ****** ****** ******** GM ** *****. ** *** ******** side, *** **-***** ********, **** ***** non-competes ********,*** **** **** ********** ******* ** ******* **** ** head ******* ***** ** ****. ******* this **** **** *** *** ***** extra-motivation ** ******* *******, ** **** do ***, **** *** ******* **********.
Comments (14)
Shannon Davis
Yes their licensing price went up late last summer but they also started reducing some of their recorder pricing by up to 30% on some of the A series. We had to re-quote a project and we saved the customer some $$.
They also had a great promotion last year that gave the customer lifetime software upgrades if you bought an A or Z series recorder.
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Martin Renkis
01/17/19 03:08pm
*I work at Exacq. We are listening and making changes. Last month Exacq placed new leadership over technical support and announced new positions. Recently, Johnson Controls brought in experienced new leadership over all of security and video with more commitments to invest in Exacq. New solutions such as G-Series, Cloud Drive and others are coming in 2019. There is work to be done. We are all in.
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Undisclosed End User #2
Cloud drive is clunky and lags behind other similar products. ...experienced leadership is a lot different than proven leadership especially in this industry.
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Undisclosed End User #2
I like Exacq. Yeah the licensing expires but that doesn't mean your cameras will stop working. If you have a service agreement with a good integrator then it matters even less. You may run into an issue if you add cameras 4-5 years after your initial purchase but with an IT mindset you have to accept the licensing and software upgrade angle, if you do it is more digestible.
GUI is a bit of a pain but once youre familiar with it there isnt an issue. One survey participant referenced 317-845-5710 when calling support...this is the corporate HQ phone number for Exacq. Why would you call the corporate HQ when attempting to get support? That response should have been thrown out and I wonder across all of these surveys how many participants don't have a clear understanding of how or where to look for help.
In November they also upgraded their hardware to compete with other hardware suppliers such as BCDvideo.
I've personally used, administrated and trained end-users on many of the systems people are comparing Exacq to; Genetec, Avigilon, etc and they all have there respective hangups. Also...someone referenced Spectrum...the cable provider is a competitor to Exacq?
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Undisclosed End User #2
Guess it's the same number. Sucks they had a busy signal for an hour, those things happen to all companies though. They do provide other avenues of support outside of a phone number.
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John Gamble
As the areas largest integrator of enterprise camera solutions I can say this. There are several key things that are an issue currently. 1st and foremost is not having a DDNS or service of the like . Secondly is the amount of time that it takes to get on the phone with a knowledgeable support tech. And a lot of times once one does answer the phone , they dont have an answer to your question. We have also not had very good luck with their lower end appliance devices. M- series in particular seems to be quite a POS . All that said exacq is still the best go to VMS in my opinion when you need to do a change over and use XYZs cameras . They have seem to have the most support in that area.
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