5 manufacturers stood out as providing the worst technical support to 190+ integrators in new IPVM results. These integrators answered:
In the past year, what manufacturer has provided you the worst technical support? Why?
Across these manufacturers, 2 most common themes emerged:
- Long hold times and delays in getting answers
- Inability to understand the company's own products
In this note, we examine the problems for these 5 manufacturers - 4 American companies and 1 Chinese - including detailed integrator commentary on the problems faced.