Worst Manufacturer Technical Support 2018

By: IPVM Team, Published on May 16, 2018

5 manufacturers stood out as providing the worst technical support to 190+ integrators in new IPVM results. These integrators answered:

In the past year, what manufacturer has provided you the worst technical support? Why?

Across these manufacturers, 2 most common themes emerged:

  • Long hold times and delays in getting answers
  • Inability to understand the company's own products

In this note, we examine the problems for these 5 manufacturers - 4 American companies and 1 Chinese - including detailed integrator commentary on the problems faced.

* ************* ***** *** as ********* *** ***** technical ******* ** ***+ integrators ** *** **** results. ***** *********** ********:

** *** **** ****, what ************ *** ******** you *** ***** ********* support? ***?

****** ***** *************, * most ****** ****** *******:

  • **** **** ***** *** delays ** ******* *******
  • ********* ** ********** *** company's *** ********

** **** ****, ** examine *** ******** *** these * ************* - 4 ******** ********* *** 1 ******* - ********* detailed ********** ********** ** the ******** *****.

[***************]

Executive *******

***** **** * ***** for ***** ********* *******:

  • *** ***** *****: *****, Honeywell *** ***** ** this *****
  • *********** ******** *** *** as *** ** *** group *****: ********* *** S2

*****

*********** **** *** **** complained ***** (*) **** hold ***** *** (*) issues ******* *** ***** answer:

  • "***** - **** **** time"
  • "***** - ***** ********* and ***** ******* ******."
  • "***** - **** **** in ***** ***** ********. I've **** * ****** of ***** ******** *** they ****** *** **** to ***. * ****** have ** ***** **** again ** *** * response. **** **** ** respond, ***** ******* ****'* very *******."
  • "***********. ****** **** ****** on **** *****, ***** over ** *******. ******* calls ******** ******** **** backs ** ******* *** problem."
  • "*********** - **** **** times *** **** ******* keep ****** ***** *** worse **** **** ********, leading ** **** ******* calls ** ** **** my *******."
  • "*****, **** ******* *****, so *****, *** **** every ** ***** * reply, ** ***** * days *** **** **** it ******.. **..*** *** on ******** ***?...** ** I ******* ****, ***** I *** ** **** for **** **** * hour"
  • "*****. ********* ******** ******** service. ** *** **** down **** ***** *** buy *** *** ***** since *** **** *** out. **** **** ** be *** ***** ********** and *** ***** *** customer."
  • "*********** - ** ** end **** ****, ***** NVR ** ****. ** waited ** **** ** the *****, *** ***** answer ***, ***** ***** software ** * ******* behind..."good ****" ** ****** like * **** ********, I ***** ** ***** have ****** **** ******** pre-merger."
  • "***** ***** ** **** technical ******* **** **'* obtained, *** **** ***** are **********."
  • "************, ** *** * really ***** **** **** Exacq **** ****. ** didn't **** ** **** them **** *****, *** when ** ***, ** got **** **** **** times *** * ****** of *** *******."
  • "*****. * **** ** wait ** **** *** over ** *** *** tier * **** ******* only ** *** **** in * **** ***** for ******* **+ ******* for **** *."
  • "***** - *** **** TIMES! ***** *****, ** you *** ** **** 2, *** ***** *** knowledgeable *******. **** * is ******* ****** **** “If **** **** ****’ scripts. ** *** ***********, they ** *** ****** to **** **** ** the *** ** ****** product *********. ***********, ** can ****** **** * if ** *** *** dealer ****. ******* ** don’t **** * *** from ***** **** ******* which ** ****. **** times *** ***** **** than ** *** *** can ******* ** ** hour ***** ** *** what ** *** **** other *************."

*******,***** **** ******* ** the ******** *** / NVR **** ********.

*********

**** *****, *********** ********** about *********'* **** **** times *** ******* ******** but **** **** ** for *********'* ********* ** solve ********:

  • "*********. ** **** *** over ** *******. **** the **** ******* **** have * ******** ******** and ****. **** **** to **** *** *** the *****. **** ******* things ** ** ** was *******. *******, *** reason *** *** ******* is ******* **'* *** working. *** ** **% of *** *****, *** have ** **** ****. Which ***** ******** *** over ***** **** *** wait ****."
  • "*** ** ** *********. Long **** *****, ***** to *** ** ***** who ***** **** * script *** ***** ** transfer ** * ****** lever ***** ***** ********** their *******. * **** on ******** **** **** to *** * “****** agent” *** ******** ******, but ****’* ***** ** lucky ** ********* ******* your ***** ******* *** finding *** **** *** wanted ******* ******* ** up !"
  • "********* ********, ** *** an ***** **** ** existing ***** ******** ***** and **** ******** ***** and ****** ** **** us **** ****’* **** what *** ******* **. Maybe ******* *** ******* board."
  • "********* ********* ** **** poor ********* *******. **** asking *** ******* *** response *** ******, "** will **** ******* **** you ****" **** ** return *****. **** ******* wait ***** *** ***** long *** **** ***** you ****** ********** *** rep *** *******."
  • "*********. ******* ********* **** 2 **** + ****** only ** *** ******* who ****** ****** ****** or *** *** *****."
  • "**** **** ******* ** "try" ****** *** ***'* really **** ** *** suggested ******** **** **** or ***. **** ** frustrating **** * ******* technician ********** ** **** as ****** *** *** operation *** *** ********. Honeywell **...****, * ***** I *** **** ***** there."
  • "*********...**** ***** *** ******* based *******"
  • "********* **** **** **** to ** ********* ** the **** ****, *** are *** ********* ** helping ** *** ******** issues."
  • "********* ** *** * have ******* ***** *** entire ******."

********* *** ***** ******** on *** **** ******** products *****.

*****

********** *** ***** ***** Access ******* ************ ****, ***** ********** **** should ** ** ********:

  • "*****, ***** *********, ***'* know *******, **** **** unacceptable!"
  • "*****. **** **** **** to **** ***** *** product."
  • "** *** * ***** issue *** ** ****** us **** ** ******* at ** ************* ******."
  • "*****- **** ***-***** *******, product *** *** ******* as ********* *** ** had ** ** ******* several ****** **** * few ********* **** **** camera *********** ****** **** days ** *******. ** another **** ** *** master ********* *********** *** Working ** * ***** issue *** **** ******* dropped **** **** ***** level *******."
  • "***** - **** ** get * **** ** support ****."
  • "*****. **** **** *****."
  • "*****, ****** ***** *** much ****"
  • "*'** **** *****'* **** back ******* * ****** of *****, ***** **** simply ***** **** *** back *** *** *** an ***** *** ****** later ****** **** **** ticket ****** *** **** closed. ***********."
  • "*** ***** ********* ******* came **** *****. **** calling ** *** **** time *** **** *** if *** ********* ** all **** *** ** ask ******* ****."
  • "*****- **** ************ & have ** ***** ** several ****** ** *** the ***** ******"
  • "*****. *** *** **** the ******** ******* *** the **** ******** ****** there **** ******* *** sales."

*********

********* *** ** ******* negative *****, **** ** the ****** ** ***** support ********* **** ********, but *** ****** **** Exacq, ***** *** *********, who **** ************** ********.

********** *** ********* ******** the ****** ******* ** long **** ***** *** difficulty ******* *******:

  • "*********. **** **** ***** and ******* ********* ***** on *** ***** ***. They ****'* **** **** hiddns *** ************"
  • "********* *** **** *** worst. **** **** ** be ******* *** **** provide **** *******"
  • "********* **** ** *** but * ******* *** a **** ** ********* of ***** ******* ***** when ** ***** ** complex ******."
  • "********* ** *** ***** because ** *** ****** of **** *** **** to ** ** **** before **** ******."
  • "********* ***** * *** of **** ** ******* to ********* ******"
  • "*********, *** **** ********* sales ******** *** **-******** which ***** ** * terrible ********** **** ****** to ******* ******** ** resolve ******. ** **** also *** ************ ***** compatibility ***********."
  • "*********, ***** **** **** to **** ****** ******** on ********* ******."
  • "*********, ********* **** ** use, *** ******* ******."
  • "********* - *** ** a **** ** ******** the **** * **** are ** * *****."
  • "*********. ** *** ******* with ******* *** **********. there *** ******* **** the ********. **** **** many ******* **** *** to *** ** ******* it."
  • "*********. ***** ******* *** a ******** ** ***** a ********* *** ********."
  • "*********. ***** * ** happy ** *** **** i **** **** * few *** ******* *** there **** * **** to **** ***** **** support **** *** **** to ********** *** (** my **********) ***** ** blame *** ***** ** other *********. *** ******** is **** **** *** i **** *** * few *** ****."
  • "*********. **** **** *** longest **** *****"
  • "*********. **** *** ****** difficult ** **** **** and **** **** **** at *****."

**

***** ** *** **** negative ********* **** ****** on **** ****, ** stood *** ******* ***** negative *** ********** ***** problems ******* ******* ** their **** ******* ** well ** *** ** S2's *** **** *********, as ***** ******** ****:

  • "**-************"
  • "**. * **** *** once ****** *** ****** through ** * ************** immediately. **** **** * receive * **** **** it ** ***** *****, if *** **** ***."
  • "**. **** **** ** average * **** ******** time, ********* ******. **** is * ***** ******* when ***** ** * down ****** ** ***** is * **** ******* onsite. ********* **** ***'* even **** **** ** call **** *** **** day. **** ** *** helpful ** **********."
  • "** ***** ******* ***********. You **** ***** * message. * ***** **** response **** ** *******, sometimes **** ** **."
  • "** ******** *** **** the **** ********* ** deal **** *** *** service ****. ** *** service ********** ***** ******* they **** ** ** and **** ** ***** a ******* *** ********* support ** **** **** back. ********* *** **** back ** **** ** hour *** *** ********** is ****** ** ***** the **** ***** ** can *** **** **** sitting ****** ***** ******* and ******* *** * call ****. **** ***** any ******* **** **** requires ********* ******* **** S2 **** ********* *** costly."
  • **** *** **** *********: "S2 ******** (****** *******). While * **** **** the **** **** *** have ** ***** * message *** **** *** support ** **** *** back **** **** ** call *** **** *** willing ** **** ** as **** ** ** take ** *** *** issue."

Avoid **** **** *****

**** ******** ******* *** integrator ******** ***** ****** show *** ********** ** eliminating **** **** *****. While ************* ******* ***** the ************ *****, ** is **** **** ****** by *** ****** *** the ********** *** *** increased ********** **** *********** will **** *** ***** manufacturers **** *** ****** answer *** *****.

Comments (39)

*** *************, *** ***** ***** **** ** *** ************ ****? Or *** ***** ** *** ************ ** *** ************'* ******** considered ** ****?

** *** *** *** ************ ***** **** *********** *** *** almost *** ******, **** ******* ** ******* ************** ** *** manufacturer ****** **** *** *********** (*.*., *******, ***** *** ********** is ** *******).

****, * ******* ** ******** ********* ***** ************ **** (*.*., Hikvision ***) ** ********, ***** **** ******** **** *** ***********.

****** *** *** *************

*'** **** ******* **** ********* ** ********* ******** *** * can ********** ****** ** *** ******** *** **** ********, **'* shocking.

** ***** **** ******* *** ***** ***** ** *** ******, he's ** * ********* ***** ** **, ********* **** ****, speaks ******* ** * ****** ******** *** ** ***** ** to **** ***** ***** ** **** ** ** *****'* **** the ******...

* ********* *** ** ****** *** **** ******* ****, **** use ********* ***** ******* *** ***** ******* ** ********. *** clients **** *** *** ***** ********* ** ***** *** ***, it ***** ****** ** ******** **** ********* **** *********.

***** *** ********** * **** ** **** ***** ******* *.* (they *** ** *.* ***) ** ** **** **** ******* with ***** **** ***** * *** **** ******. **** * is ********** *******. *** ** **** ********* *** *********** ***** NVR ** **.* *** ** ***'* **** **** ******* *******!

*********** ****** ***** **** ** ******

** ** ******** ****** ** ***** ************* **** ****** ** do **** ******** ** ** **********?

*'* **** ***** ************ ** *********** **** ******* **** ******* complaints, *** **** **** ** ** *********** ** ***** ***********.

** ** ******** ****** ** ***** ************* **** ****** ** do **** ******** ** ** **********?

*** **** **** ** **** ***** ******* ******, ** ****, ******* ***. **** **** ****** **** ********? :)

*** ********* **** ******, ** **** * **** *** ***** of ** ** *** ********** *****, ***** *** ********* ** read *** ****** ** ****. *******, ****, **** ******* *** Lenel, *** ****** *** ******** **** ******** ** ****** ** IPVM, ** *** ******* *********.

** *** ************* ***** ** **** ******, ** *** **** changes ** **** *******, ****** *** ** **** ** ****@****.***

** ** ***** *'** ***** ***** **** *** ** *** chinese ************* *** **** ******** ***** * **** ***** ******** service ** ***/************. ******* ***** ** ***** **** "****, **'** do ********** *** ****" **** ****** **** "****'* *** **** we ****, *** ************* **" **** ** ******** ** *** US. *'** ***** **** **** ****'** ****** **** *****, **** of **** ** "**** *** *** **** *****, ** ****** everything".

****: ** ***** * **** **** ******?

***, **** **** *** **** **** **** ** ********.

*** ****** ** # * ****

* ****** **** *** **** ******* ** *** ****!!

* *** **** ** **** **** ***** ********* *** ** hour! **** * *** *** **** ****** ***** ****** ** question. ***** * ***** * ******** * **** **** *** the ******* *** ********. *** **** ******* ****** ** *** office **** ******** ***** *** *** ** ******!

************** ******* ** *** ****! ***** *** **** **** *** they **** ***** ***** *****. **** ****** **** *** **** to ****** ** ********* *** ***'* **** ** *** *** phone. ***** ********* ***** ******* *** ** ** ********.

*** ************ ****** ** ************ ********* ************ **** *******. **** them **** *** ******** **** * **** ***** ** *** immediately ****** **** * *** *, ***** **** ****, ***** to ** ******* *** ***** *** ** ** **** * or ** **** ** **** ** * **** ****. **** need ** ******* **** ** *** **** * **** * tech ******* ** * **** *** *** *** **** ********** they *** ******** **** *** ******* *****! ********* **** ***** are *******!

**** ** *******, ** ****'* **** **** ***** *** (*-*) that ***** *** *** **** ** **** ******* ***. ***** we ****'* *** **** **** *** ***** ** ********* ******** the ***** **** * ****** ** **** **** *********.

* ****** * ******* ********* *** ********** ** ***** ** Tyco * *** ***** **** ** *** **** ** "**** will ** ******* ******* **** **** **** ****"..***** ** ** the ****.

********* ******* ** **** ******** ** ********* ******* **** ******** from *** **** ************* *** **** **** ****** ** **** want ** ******** * ******** ** *** *** ** *** food *****.

***** *** * **** ** **** ******** **** * ****** at ********* ** **** ******* *** * *** **** ** a ********* ********** **** ************ ****** ** ** ****** **** we **** ******.

* *** *** ******* ******* ********** *** *** ****** *********** Software ***** *** **** ******** ** * ******** ** * security ******* ** **** **** (****-****) ****** ******* *** ******* of.

** *********** **** ** ******* ** ** **** ** ****** had * ******* ****** ****** *********. ** * **** *** a **** **** **** ***** *** ******* **** ***** ****** transfer *** **** ** ** ** * *** ********* *** if *** * ***** **** *** ******** **** ***** ***** the **** * *** ** (********* **** **** ** ******* later).

** **** *** * *********** ** *** **** **** ****** that ****** ** ** ** **** ******* *** ** **** at ***** *** **** ** *** ***** (************ **** ********* products) ** ** ******** ** *****.

**** ***** **** *** ***** **** ***** ****** *** ** answer * ***** * ****** * **** ***** **** ** it ***** **** ** ** ****** **** ** *****. **** you **** **** **** ** *** *** ******** **** **** got ******* ** **** ** *** **** *** ******* ** well ** **** ******.

** ***** **** * *** **** ******* **** **** ** track ******** ** ******* ***** ****** ** *** **** ******** up ** ***** ** **** ***** ** *** ******* ****** experts **** **** **** ******** ** **. ** ***** **** those ******** *** ********* ** **** ** ***** *** ******* back ** * ********** ***** *** ******* **** ******** ** production ** ******* *** ******* ** ********* ** *** ****** to *******.

** ** **** ******* ******* ** *****'* ***** ******* ****** technical ********* *** ** ***** ** *** ********* **** ******* the ******** ** *** ** ******* ** *** *********.

**** ******* ** ********* ********* ** **** ******* **** *** hell *** **** ***** ** ****** *** ******* ********** ** it ** ***** ***** **** * ******** ******* ******* ** this *******? ** ** *** ******** ***** ****** *** ******!

******** **** ** **** ********** ******* ** ***** ********* **** they ******** **** ** ****** *** ****** ** *** *** being **** ** ******* *** ********.

**** ** ******* * ******* ** **** ******** **** ***** systems **** *** ***** *** ****** ** *** ******** *** Access ******* *** **** **** **** ** ** **** ** they **** ******* **** ** ********* **** *********** ** **** vertical. ******** * ** ******** **** ** ** ***** **** like *** ******* *** ****** **** ******* ******* *** **** cards **** **** * ***** ********** **** (*** *** **** being *** ** ******* *** *** **).

***** ***** ******* *** ** ***** ******* *** **** ********* and **** ** *** **** ** ** ******** **** **** (still **** *****), *** ** **** **** *** ******* *** there **** *** *** **** ****** *** **** *** ******* some ******** ** *** ****** *** * ***** *********** **** eventually **** **** **** *** **** *** **** ***** **** us ** **** ****** **** **** ******* ************ ************* ** they **** ***** ************ **** ****** **** * **** *** the **** ***** ***** **** ** ******* **** *********.

* *** **** ** **** *** **** *** **** **** trained ***** *** ****** ** *** ******* *** **** ******* serial ******* ** *** ******* **** ********* **.

***** **** ***** **** ******* ***** ******* ******** *** *** the **** *******. **** *** ******** **** ********** ** *** bought * **** ******, **** ***** **** ** *** ****** were *****. **** **** ***** *******, ** *** * *** techs.

***** *** **** * ****** **** ***** “*****” *** ****** by ******* **** ***** ** ******* **** ******** *** **** breaks.

** *** *** ****.

* *** ** *** ***** **** ***** **** ******* *** almost **** ***** **** **** **** ** ********* *******. ***** they *** **** *** ****.

****** ***** **** ****. ** *** ****. **** ***** ******* I **** ***** ********. **** ***'* **** ** **** *********.

******: *** / ***** *** ******** ******** ** ************ **** are ******. ** *** ******* **** **** ** ******* ******* and **** **** ** ** **** ** ***** *** *********.

****, ** *** *********. ** **** ***** **** ******-** ********* about ***** ******** *** **** **** ****** ** **** ** soon ** ** ***.

*** *** ******* *** ******** **** **?? ** ** ** would ** **** ** **** ** ** *** *** **** there ********.

***, ** ********* ** *****. **'** **** ** ***** * final ****** **** **, *** **** *** ** ****** **.

*'** **** & ****** **'* ******** *****.

** ***** ** ****** ******* *** ******* *******, ***** ******** was **** *** *** ** ** **** *** ** ******* on ***** **** ** ** ** * ***+ ****** *******. We ********* ** ***** ************ *** ***** ***** ******** *** there *** ** ******** ****. ** *** ******** ***** **** team *** ** ***** **** **** ***** ****** *** ** always **** * ******* ******* ** ***** **** **** **** not ** ****.

#*, ***** ****** *** *** **** **********? *** *** ***** using ***** ** *** *** ****** ******* ** ****?

*****

** **** *** **** ******* ******* **** ***+ *******. **** over **** ****** ********* **** ** ***** *** ***** **** end ***** ** ****** ** ***** ** ** ***** (***) would *** *** ******** ** ***** ****** *** ***** ******. But **** **** ** *** **** ** ******* **** *** bigger *******, ***.

*** ***'* ***** ******** **'* ***** *** ******* ***** ******* to **** **** **** ****** *******? *** ** ***, ******, I ***** ***** *** **** ****** ******** ** ******** ******** market. *'* ********* **** *** ** ** * ***** ** get ***** ******* *** ***** ******* ******** ** *****.

** ** **** *** *** **** **** *********, *****, *******, ectwould *** **** ******* *** **** *** **.

* ** ****** ***** **** *** *********** *************** ****** ***** more **** ******* **** ***'* **** **** *** **** ******* in ******* *** ** **** **** ****/****** ****;

** **** *** ****** **** **** ******* ****** ** ******* for ******* ** * ******** ***** *** *********** *** **** the **** ******* **** **** *******(** **** *** ******* **** huge# ** ********* ********) , ** **** *** **** * issue * ****** **** **** *** *********** ***** ** ***** 5 **** **** **** **** **** ***** **** ** ** the **** ******* ** ******* ******** ** ** *** ** all *** ***** ** ******* **** **** ****** *** *** problem, ********* *** *** **** **** ** **** ** ** a *********** ** *** ******...

***** *** **** ****** **** *** * **** **** **** they *** ******* ** **. **** **** ***** **** **** 1 **** **** **** ******** *** ** * ********* **** like **** ** * ****. * ******* * **-** ****** hold **** *** **** * *** **** * ******** ** them ****'** **** ** **'* ****** *** **** **** ** day. **** ** ****** ** **** ***** ** ******** ** are ******* ** *** * ***** **'* **** * *** VMS.

* ******* * ******* **** *** ***** ********* * **** Undisclosed *** **** ***...

**, *** **** ******* ** "*** ** ***** *** ** this ****?"

*****'* ******* ***** *** ********** *** ** *** **** ** that ******** *********** ** ***** ***** ****** ***. ****, ******* to ****, **** ***** *** ****** **** ** * ******...

*** ** **** ********* ******* **** *** * ******* **** an ** ****** *** ******** ****** ***** **** ** ** analog ** ******. **** ******* **** ** ****** *** * demonstrated *** ***** ** ******* **** ***** ******* ***** ** was *** ** ****. ** **** ********* ** *** ******* the ****** **** ***** **** *** *** *** ***** **** NOT ****. * *** ******** *** ** **** ** *** beginning ** *** ****; *** **** *** *** ** ****** is ***********, *** * ********** ******.

**** **** ******* ** *** **** ****** ** ****** *** unchangeable ******,*** ** ****. "**, *** ** ***** *** ** **** *** * bit" ** *** ********** *** ******* ****** ***. * **** got *********** ** ******* **** *** **** ***** ** *** then ******* ************ "**, *** ***'* ***** ***** **** ** this *****."

"I **** *** ****** **** ** *** ********* ** *** ****!"

"** * ********* *** ****."

*** **** *** ****, ** *** ** *'* ******* *** truth? **** **** **** ** * ********* ****** *** **** me ** **** ** **** ** *** ***********. **** ****'* have * **** **** ***** ****** ** *** **** ***** that, *********** ** ******, ** *** **** ** ***** ****. Thankfully *** ***** **** ******** ** ** ****'* **** ** send ** **.

** ****'* **** ********** **** ***** ***** ***** **** **** swallowed ** ***/****.

*** ********** *** **** **** **** **** *****, *** **** we *** ** * **** * ******** **** **** **** to ****. ***** ** **** ** **** ** ************, ******. Anytime *** **** * ******* ********* ** (********** ** * giant), *************, ******** ******* ****** *******.

**** ** **'* ********. **'** *** ******** ** ********* ***** detailed *********, *** ** **** ******* **** ***** ** ***** response **** **** *** ******** ******* ** **** **** ******* or ********* ** ***** ********.

*. (****): "**** ********** ** ***** *** *********** ******** ** an ******** ******* ****** *** **** ******** *****? *** **** S2 **** ** ********* ******** **** **** *** ****** ***** calls?"

(**): *** (***%) ** ***** *** ****** ** *** ******* by *** ******** ******* ****. **% ** *** ***** *** passed ******** ** **** ******* ********* ** *** ******* ***** of *** ****. ******** ******* *** **** ******* ** ********* call **** ****, *** ********* ******** *** ********* ******** ****. Customer ******* *********** ******** ********* ******** ***** **** **** *** **** ***** ** ************* high...
*** **** *** **** **** ** ** *******, ***** *** median ** ** *******.**% ** *** ***** ******* * **** **** ****** *** hour.
*. (**)** **, * ******** ******* **** ******* *** ***** ** they **** **, *** ********* *** ********* ** *** ******.***** *** ****** ******** ** ********* ** *** ********* ******* department *** **********.********* ******* ******* *** **** ** *** *********** ********, *** returns *** ****.*** ******** ******* **** ****** *** **** *******; ** *** is ******** ** ***** * *******.
  • ** ******** ********* *********** ************ ** *** ******* **** ****** and **** **********, *** **** ** **** **** *** *** past ** ****:
  • ** ***** ******** **** *** ******* ***** ***** * **** person *** *********** *** * ******* *** ****.
  • *** ******* **** ******* ******* ** *** ******* **** *** callback ** ********* ******* ** ************* ** *******.
  • ** *** **** ** ******** ** ******* ** *** ***** of “****” ** “******* ***** *****”.
  • ***** **** **** ** *****, **** ****** ******** ** ***** containing *** ****** ***** ******** *** ********* ******* ******** ** cover *** ************ ***** *** ****** *** ** ******* ** didn’t ********.
  • **% ** ******* ***** **** *** ****** **** **** *********** technicians, ** **** ** **** *******.

*. ** *** ******** ** **** ** '**** ****' ** support ********:

(**)**** ** ******** *** ******* ******, ** *** *** *******: make ****** **** ** **** ** **** **** ****. *** analysis *** **** ****** ****** **** ** **** ******** **** unproductive ****** *** **** **** *** ********** *** ***** ** people *** **** ** ******* *** **** ** ***** **** again.

** **** ******* * ***** ***** ** ********, ** ******* a **** ** * ****** *** ***’* ******** ****** ***’* good ******. ***** ** ** ***** **** * ******* ** the ******* **** **** *** ** ******* **** * *********** issue; *** ****** ** ******** ** *** **** ****** **** as ******* ** ******** ***** ***** ********** ** ***** ****. That’s ***, *** *******, ** **** **** *** **** ***** the ********* ** ********. *** **** ******* **** ****** ********** been ***** ***** ** **** *** ***** ******-******** ******* ****, so **** **** ** ******* *** *** ******* *** *** be ** * ****.
*******, ***, **** *** ******* *********** ******* * ****-******* **** who ***** ***** * ******* ****** **** * ***********, ** fundamentally ********* **** *** ***** ** ****. ** ******** **** to ** ** *** **** ************* *** ** *** ******** and *** ********* ** ********* *********** *** *** ********** ** obtain ********* ********.
** *** ****** *** ******** ********* *** ** ** *** S2, ****** *** ** **** *** * ****.

*'* ********* *** ** *** ***** ** **** ****. ***** no *** **** *** ******* *******. **** ********** **** ******* to ***** ******* *** *** ***** *** ** ********** **** the *******. **** *** ********* ******* *** ** *** ****. We **** **** * ****** ***** ****. ** **** **** trained, "*********" ***********. ***** * **** ******* ******* ** ******** us ** ***** *. * ******* **** *** **** *** to ** ****.

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ADT is eliminating the brands of the many integrators it has acquired over the past few years, including Red Hawk, Aronson Security Group (ASG),...
Farpointe Data Conekt Mobile Access Reader Tested on Jun 13, 2019
California based Farpointe Data has been a significant OEM supplier of conventional access readers for years to companies including DMP, RS2, DSX,...

Most Recent Industry Reports

Hikvision Colorvu Camera Tested on Jun 24, 2019
Hikvision says their new ColorVu line captures "vivid chromatic images in darkness", with unconventional white light illuminations whereas most...
China Subway Facial Recognition System Examined on Jun 24, 2019
A China city of 6+ million people has installed facial recognition-enabled gates in subways, allowing commuters to enter stations by simply showing...
HID Mobile Tested on Jun 21, 2019
HID Global is one of the largest access brands, but their mobile access has had challenges. Indeed, the company has already restructured their...
Genetec Beats Milestone For IHS #1 on Jun 21, 2019
For years, Milestone has touted that they are the #1 VMS. Now, Genetec has beaten them in IHS rankings. But what is this? Even other manufacturers...
Risk of Amazon Alexa Guard: No Battery Or Cell Backup on Jun 20, 2019
Amazon positions its Alexa Guard Service as a "smart home security system" and says it can help you "keep your home safe". However, the...
Exacq Remote Cloud Access Tested on Jun 20, 2019
Remote cloud access has been missing from most VMSes (including Exacq and Milestone). Now, Exacq, after releasing Cloud Drive Storage earlier in...
Briefcam Buys Frost Award* on Jun 20, 2019
Frost 'awards' are well-known and widely disrespected. Now Briefcam is touting their win. The way it has worked for many years is that Frost...
IFSEC 2019 Show Report on Jun 19, 2019
The UK's largest trade show, IFSEC, is underway and IPVM has been examining what is new and happening at the show. Inside, we cover: Huawei...
Repositionable Multi-Imager Camera Shootout - Avigilon, Axis, Dahua, Hanwha, Hikvision, Panasonic, Vivotek on Jun 19, 2019
Repositionable multi-imager cameras are one of the fastest growing segments in video surveillance, with a slew of new offerings being recently...
Genetec Synergis Cloud Link - Complex, Costly and Confusing on Jun 18, 2019
Genetec's Synergis Cloud Link is complex, costly and confusing compared to competitor access control architectures. Inside this note, we examine...

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