Worst Manufacturer Technical Support 2018

* ************* ***** *** as ********* *** ***** technical ******* ** ***+ integrators ** *** **** results. ***** *********** ********:

** *** **** ****, what ************ *** ******** you *** ***** ********* support? ***?

****** ***** *************, * most ****** ****** *******:

• **** **** ***** *** delays ** ******* *******
• ********* ** ********** *** company's *** ********

** **** ****, ** examine *** ******** *** these * ************* - 4 ******** ********* *** 1 ******* - ********* detailed ********** ********** ** the ******** *****.

[***************]

Executive *******

***** **** * ***** for ***** ********* *******:

• *** ***** *****: *****, Honeywell *** ***** ** this *****
• *********** ******** *** *** as *** ** *** group *****: ********* *** S2

*****

*********** **** *** **** complained ***** (*) **** hold ***** *** (*) issues ******* *** ***** answer:

• "***** - **** **** time"
• "***** - ***** ********* and ***** ******* ******."
• "***** - **** **** in ***** ***** ********. I've **** * ****** of ***** ******** *** they ****** *** **** to ***. * ****** have ** ***** **** again ** *** * response. **** **** ** respond, ***** ******* ****'* very *******."
• "***********. ****** **** ****** on **** *****, ***** over ** *******. ******* calls ******** ******** **** backs ** ******* *** problem."
• "*********** - **** **** times *** **** ******* keep ****** ***** *** worse **** **** ********, leading ** **** ******* calls ** ** **** my *******."
• "*****, **** ******* *****, so *****, *** **** every ** ***** * reply, ** ***** * days *** **** **** it ******.. **..*** *** on ******** ***?...** ** I ******* ****, ***** I *** ** **** for **** **** * hour"
• "*****. ********* ******** ******** service. ** *** **** down **** ***** *** buy *** *** ***** since *** **** *** out. **** **** ** be *** ***** ********** and *** ***** *** customer."
• "*********** - ** ** end **** ****, ***** NVR ** ****. ** waited ** **** ** the *****, *** ***** answer ***, ***** ***** software ** * ******* behind..."good ****" ** ****** like * **** ********, I ***** ** ***** have ****** **** ******** pre-merger."
• "***** ***** ** **** technical ******* **** **'* obtained, *** **** ***** are **********."
• "************, ** *** * really ***** **** **** Exacq **** ****. ** didn't **** ** **** them **** *****, *** when ** ***, ** got **** **** **** times *** * ****** of *** *******."
• "*****. * **** ** wait ** **** *** over ** *** *** tier * **** ******* only ** *** **** in * **** ***** for ******* **+ ******* for **** *."
• "***** - *** **** TIMES! ***** *****, ** you *** ** **** 2, *** ***** *** knowledgeable *******. **** * is ******* ****** **** “If **** **** ****’ scripts. ** *** ***********, they ** *** ****** to **** **** ** the *** ** ****** product *********. ***********, ** can ****** **** * if ** *** *** dealer ****. ******* ** don’t **** * *** from ***** **** ******* which ** ****. **** times *** ***** **** than ** *** *** can ******* ** ** hour ***** ** *** what ** *** **** other *************."

*******,***** **** ******* ** the ******** *** / NVR **** ********.

*********

**** *****, *********** ********** about *********'* **** **** times *** ******* ******** but **** **** ** for *********'* ********* ** solve ********:

• "*********. ** **** *** over ** *******. **** the **** ******* **** have * ******** ******** and ****. **** **** to **** *** *** the *****. **** ******* things ** ** ** was *******. *******, *** reason *** *** ******* is ******* **'* *** working. *** ** **% of *** *****, *** have ** **** ****. Which ***** ******** *** over ***** **** *** wait ****."
• "*** ** ** *********. Long **** *****, ***** to *** ** ***** who ***** **** * script *** ***** ** transfer ** * ****** lever ***** ***** ********** their *******. * **** on ******** **** **** to *** * “****** agent” *** ******** ******, but ****’* ***** ** lucky ** ********* ******* your ***** ******* *** finding *** **** *** wanted ******* ******* ** up !"
• "********* ********, ** *** an ***** **** ** existing ***** ******** ***** and **** ******** ***** and ****** ** **** us **** ****’* **** what *** ******* **. Maybe ******* *** ******* board."
• "********* ********* ** **** poor ********* *******. **** asking *** ******* *** response *** ******, "** will **** ******* **** you ****" **** ** return *****. **** ******* wait ***** *** ***** long *** **** ***** you ****** ********** *** rep *** *******."
• "*********. ******* ********* **** 2 **** + ****** only ** *** ******* who ****** ****** ****** or *** *** *****."
• "**** **** ******* ** "try" ****** *** ***'* really **** ** *** suggested ******** **** **** or ***. **** ** frustrating **** * ******* technician ********** ** **** as ****** *** *** operation *** *** ********. Honeywell **...****, * ***** I *** **** ***** there."
• "*********...**** ***** *** ******* based *******"
• "********* **** **** **** to ** ********* ** the **** ****, *** are *** ********* ** helping ** *** ******** issues."
• "********* ** *** * have ******* ***** *** entire ******."

********* *** ***** ******** on *** **** ******** products *****.

*****

********** *** ***** ***** Access ******* ************ ****, ***** ********** **** should ** ** ********:

• "*****, ***** *********, ***'* know *******, **** **** unacceptable!"
• "*****. **** **** **** to **** ***** *** product."
• "** *** * ***** issue *** ** ****** us **** ** ******* at ** ************* ******."
• "*****- **** ***-***** *******, product *** *** ******* as ********* *** ** had ** ** ******* several ****** **** * few ********* **** **** camera *********** ****** **** days ** *******. ** another **** ** *** master ********* *********** *** Working ** * ***** issue *** **** ******* dropped **** **** ***** level *******."
• "***** - **** ** get * **** ** support ****."
• "*****. **** **** *****."
• "*****, ****** ***** *** much ****"
• "*'** **** *****'* **** back ******* * ****** of *****, ***** **** simply ***** **** *** back *** *** *** an ***** *** ****** later ****** **** **** ticket ****** *** **** closed. ***********."
• "*** ***** ********* ******* came **** *****. **** calling ** *** **** time *** **** *** if *** ********* ** all **** *** ** ask ******* ****."
• "*****- **** ************ & have ** ***** ** several ****** ** *** the ***** ******"
• "*****. *** *** **** the ******** ******* *** the **** ******** ****** there **** ******* *** sales."

*********

********* *** ** ******* negative *****, **** ** the ****** ** ***** support ********* **** ********, but *** ****** **** Exacq, ***** *** *********, who **** ************** ********.

********** *** ********* ******** the ****** ******* ** long **** ***** *** difficulty ******* *******:

• "*********. **** **** ***** and ******* ********* ***** on *** ***** ***. They ****'* **** **** hiddns *** ************"
• "********* *** **** *** worst. **** **** ** be ******* *** **** provide **** *******"
• "********* **** ** *** but * ******* *** a **** ** ********* of ***** ******* ***** when ** ***** ** complex ******."
• "********* ** *** ***** because ** *** ****** of **** *** **** to ** ** **** before **** ******."
• "********* ***** * *** of **** ** ******* to ********* ******"
• "*********, *** **** ********* sales ******** *** **-******** which ***** ** * terrible ********** **** ****** to ******* ******** ** resolve ******. ** **** also *** ************ ***** compatibility ***********."
• "*********, ***** **** **** to **** ****** ******** on ********* ******."
• "*********, ********* **** ** use, *** ******* ******."
• "********* - *** ** a **** ** ******** the **** * **** are ** * *****."
• "*********. ** *** ******* with ******* *** **********. there *** ******* **** the ********. **** **** many ******* **** *** to *** ** ******* it."
• "*********. ***** ******* *** a ******** ** ***** a ********* *** ********."
• "*********. ***** * ** happy ** *** **** i **** **** * few *** ******* *** there **** * **** to **** ***** **** support **** *** **** to ********** *** (** my **********) ***** ** blame *** ***** ** other *********. *** ******** is **** **** *** i **** *** * few *** ****."
• "*********. **** **** *** longest **** *****"
• "*********. **** *** ****** difficult ** **** **** and **** **** **** at *****."

**

***** ** *** **** negative ********* **** ****** on **** ****, ** stood *** ******* ***** negative *** ********** ***** problems ******* ******* ** their **** ******* ** well ** *** ** S2's *** **** *********, as ***** ******** ****:

• "**-************"
• "**. * **** *** once ****** *** ****** through ** * ************** immediately. **** **** * receive * **** **** it ** ***** *****, if *** **** ***."
• "**. **** **** ** average * **** ******** time, ********* ******. **** is * ***** ******* when ***** ** * down ****** ** ***** is * **** ******* onsite. ********* **** ***'* even **** **** ** call **** *** **** day. **** ** *** helpful ** **********."
• "** ***** ******* ***********. You **** ***** * message. * ***** **** response **** ** *******, sometimes **** ** **."
• "** ******** *** **** the **** ********* ** deal **** *** *** service ****. ** *** service ********** ***** ******* they **** ** ** and **** ** ***** a ******* *** ********* support ** **** **** back. ********* *** **** back ** **** ** hour *** *** ********** is ****** ** ***** the **** ***** ** can *** **** **** sitting ****** ***** ******* and ******* *** * call ****. **** ***** any ******* **** **** requires ********* ******* **** S2 **** ********* *** costly."
• **** *** **** *********: "S2 ******** (****** *******). While * **** **** the **** **** *** have ** ***** * message *** **** *** support ** **** *** back **** **** ** call *** **** *** willing ** **** ** as **** ** ** take ** *** *** issue."

Avoid **** **** *****

**** ******** ******* *** integrator ******** ***** ****** show *** ********** ** eliminating **** **** *****. While ************* ******* ***** the ************ *****, ** is **** **** ****** by *** ****** *** the ********** *** *** increased ********** **** *********** will **** *** ***** manufacturers **** *** ****** answer *** *****.