Worst Manufacturer Technical Support 2018

Author: IPVM Team, Published on May 16, 2018

5 manufacturers stood out as providing the worst technical support to 190+ integrators in new IPVM results. These integrators answered:

In the past year, what manufacturer has provided you the worst technical support? Why?

Across these manufacturers, 2 most common themes emerged:

  • Long hold times and delays in getting answers
  • Inability to understand the company's own products

In this note, we examine the problems for these 5 manufacturers - 4 American companies and 1 Chinese - including detailed integrator commentary on the problems faced.

* ************* ***** *** ** ********* *** ***** ********* ******* to ***+ *********** ** *** **** *******. ***** *********** ********:

** *** **** ****, **** ************ *** ******** *** *** worst ********* *******? ***?

****** ***** *************, * **** ****** ****** *******:

  • **** **** ***** *** ****** ** ******* *******
  • ********* ** ********** *** *******'* *** ********

** **** ****, ** ******* *** ******** *** ***** * manufacturers - * ******** ********* *** * ******* - ********* detailed ********** ********** ** *** ******** *****.

[***************]

Executive *******

***** **** * ***** *** ***** ********* *******:

  • *** ***** *****: *****, ********* *** ***** ** **** *****
  • *********** ******** *** *** ** *** ** *** ***** *****: Hikvision *** **

*****

*********** **** *** **** ********** ***** (*) **** **** ***** and (*) ****** ******* *** ***** ******:

  • "***** - **** **** ****"
  • "***** - ***** ********* *** ***** ******* ******."
  • "***** - **** **** ** ***** ***** ********. *'** **** a ****** ** ***** ******** *** **** ****** *** **** to ***. * ****** **** ** ***** **** ***** ** get * ********. **** **** ** *******, ***** ******* ****'* very *******."
  • "***********. ****** **** ****** ** **** *****, ***** **** ** minutes. ******* ***** ******** ******** **** ***** ** ******* *** problem."
  • "*********** - **** **** ***** *** **** ******* **** ****** their *** ***** **** **** ********, ******* ** **** ******* calls ** ** **** ** *******."
  • "*****, **** ******* *****, ** *****, *** **** ***** ** hours * *****, ** ***** * **** *** **** **** it ******.. **..*** *** ** ******** ***?...** ** * ******* left, ***** * *** ** **** *** **** **** * hour"
  • "*****. ********* ******** ******** *******. ** *** **** **** **** since *** *** *** *** ***** ***** *** **** *** out. **** **** ** ** *** ***** ********** *** *** about *** ********."
  • "*********** - ** ** *** **** ****, ***** *** ** done. ** ****** ** **** ** *** *****, *** ***** answer ***, ***** ***** ******** ** * ******* ******..."**** ****" It ****** **** * **** ********, * ***** ** ***** have ****** **** ******** ***-******."
  • "***** ***** ** **** ********* ******* **** **'* ********, *** hold ***** *** **********."
  • "************, ** *** * ****** ***** **** **** ***** **** year. ** ****'* **** ** **** **** **** *****, *** when ** ***, ** *** **** **** **** ***** *** a ****** ** *** *******."
  • "*****. * **** ** **** ** **** *** **** ** min *** **** * **** ******* **** ** *** **** in * **** ***** *** ******* **+ ******* *** **** 2."
  • "***** - *** **** *****! ***** *****, ** *** *** to **** *, *** ***** *** ************* *******. **** * is ******* ****** **** “** **** **** ****’ *******. ** our ***********, **** ** *** ****** ** **** **** ** the *** ** ****** ******* *********. ***********, ** *** ****** Tier * ** ** *** *** ****** ****. ******* ** don’t **** * *** **** ***** **** ******* ***** ** good. **** ***** *** ***** **** **** ** *** *** can ******* ** ** **** ***** ** *** **** ** get **** ***** *************."

*******,***** **** ******* ** *** ******** *** / *** **** rankings.

*********

**** *****, *********** ********** ***** *********'* **** **** ***** *** support ******** *** **** **** ** *** *********'* ********* ** solve ********:

  • "*********. ** **** *** **** ** *******. **** *** **** support **** **** * ******** ******** *** ****. **** **** to **** *** *** *** *****. **** ******* ****** ** if ** *** *******. *******, *** ****** *** *** ******* is ******* **'* *** *******. *** ** **% ** *** cases, *** **** ** **** ****. ***** ***** ******** *** over ***** **** *** **** ****."
  • "*** ** ** *********. **** **** *****, ***** ** *** an ***** *** ***** **** * ****** *** ***** ** transfer ** * ****** ***** ***** ***** ********** ***** *******. I **** ** ******** **** **** ** *** * “****** agent” *** ******** ******, *** ****’* ***** ** ***** ** wandering ******* **** ***** ******* *** ******* *** **** *** wanted ******* ******* ** ** !"
  • "********* ********, ** *** ** ***** **** ** ******** ***** security ***** *** **** ******** ***** *** ****** ** **** us **** ****’* **** **** *** ******* **. ***** ******* the ******* *****."
  • "********* ********* ** **** **** ********* *******. **** ****** *** updates *** ******** *** ******, "** **** **** ******* **** you ****" **** ** ****** *****. **** ******* **** ***** are ***** **** *** **** ***** *** ****** ********** *** rep *** *******."
  • "*********. ******* ********* **** * **** + ****** **** ** get ******* *** ****** ****** ****** ** *** *** *****."
  • "**** **** ******* ** "***" ****** *** ***'* ****** **** if *** ********* ******** **** **** ** ***. **** ** frustrating **** * ******* ********** ********** ** **** ** ****** for *** ********* *** *** ********. ********* **...****, * ***** I *** **** ***** *****."
  • "*********...**** ***** *** ******* ***** *******"
  • "********* **** **** **** ** ** ********* ** *** **** sale, *** *** *** ********* ** ******* ** *** ******** issues."
  • "********* ** *** * **** ******* ***** *** ****** ******."

********* *** ***** ******** ** *** **** ******** ******** *****.

*****

********** *** ***** ***** ****** ******* ************ ****, ***** ********** **** ****** ** ** ********:

  • "*****, ***** *********, ***'* **** *******, **** **** ************!"
  • "*****. **** **** **** ** **** ***** *** *******."
  • "** *** * ***** ***** *** ** ****** ** **** of ******* ** ** ************* ******."
  • "*****- **** ***-***** *******, ******* *** *** ******* ** ********* and ** *** ** ** ******* ******* ****** **** * few ********* **** **** ****** *********** ****** **** **** ** resolve. ** ******* **** ** *** ****** ********* *********** *** Working ** * ***** ***** *** **** ******* ******* **** into ***** ***** *******."
  • "***** - **** ** *** * **** ** ******* ****."
  • "*****. **** **** *****."
  • "*****, ****** ***** *** **** ****"
  • "*'** **** *****'* **** **** ******* * ****** ** *****, where **** ****** ***** **** *** **** *** *** *** an ***** *** ****** ***** ****** **** **** ****** ****** has **** ******. ***********."
  • "*** ***** ********* ******* **** **** *****. **** ******* ** the **** **** *** **** *** ** *** ********* ** all **** *** ** *** ******* ****."
  • "*****- **** ************ & **** ** ***** ** ******* ****** to *** *** ***** ******"
  • "*****. *** *** **** *** ******** ******* *** *** **** negative ****** ***** **** ******* *** *****."

*********

********* *** ** ******* ******** *****, **** ** *** ****** of ***** ******* ********* **** ********, *** *** ****** **** Exacq, ***** *** *********, *** **** ************** ********.

********** *** ********* ******** *** ****** ******* ** **** **** times *** ********** ******* *******:

  • "*********. **** **** ***** *** ******* ********* ***** ** *** other ***. **** ****'* **** **** ****** *** ************"
  • "********* *** **** *** *****. **** **** ** ** ******* and **** ******* **** *******"
  • "********* **** ** *** *** * ******* *** * **** of ********* ** ***** ******* ***** **** ** ***** ** complex ******."
  • "********* ** *** ***** ******* ** *** ****** ** **** you **** ** ** ** **** ****** **** ******."
  • "********* ***** * *** ** **** ** ******* ** ********* issues"
  • "*********, *** **** ********* ***** ******** *** **-******** ***** ***** to * ******** ********** **** ****** ** ******* ******** ** resolve ******. ** **** **** *** ************ ***** ************* ***********."
  • "*********, ***** **** **** ** **** ****** ******** ** ********* issues."
  • "*********, ********* **** ** ***, *** ******* ******."
  • "********* - *** ** * **** ** ******** *** **** _ **** *** ** * *****."
  • "*********. ** *** ******* **** ******* *** **********. ***** *** problem **** *** ********. **** **** **** ******* **** *** to *** ** ******* **."
  • "*********. ***** ******* *** * ******** ** ***** * ********* DVR ********."
  • "*********. ***** * ** ***** ** *** **** * **** have * *** *** ******* *** ***** **** * **** to **** ***** **** ******* **** *** **** ** ********** and (** ** **********) ***** ** ***** *** ***** ** other *********. *** ******** ** **** **** *** * **** had * *** *** ****."
  • "*********. **** **** *** ******* **** *****"
  • "*********. **** *** ****** ********* ** **** **** *** **** been **** ** *****."

**

***** ** *** **** ******** ********* **** ****** ** **** list, ** ***** *** ******* ***** ******** *** ********** ***** problems ******* ******* ** ***** **** ******* ** **** ** one ** **'* *** **** *********, ** ***** ******** ****:

  • "**-************"
  • "**. * **** *** **** ****** *** ****** ******* ** a ************** ***********. **** **** * ******* * **** **** it ** ***** *****, ** *** **** ***."
  • "**. **** **** ** ******* * **** ******** ****, ********* longer. **** ** * ***** ******* **** ***** ** * down ****** ** ***** ** * **** ******* ******. ********* they ***'* **** **** **** ** **** **** *** **** day. **** ** *** ******* ** **********."
  • "** ***** ******* ***********. *** **** ***** * *******. * three **** ******** **** ** *******, ********* **** ** **."
  • "** ******** *** **** *** **** ********* ** **** **** for *** ******* ****. ** *** ******* ********** ***** ******* they **** ** ** *** **** ** ***** * ******* for ********* ******* ** **** **** ****. ********* *** **** back ** **** ** **** *** *** ********** ** ****** to ***** *** **** ***** ** *** *** **** **** sitting ****** ***** ******* *** ******* *** * **** ****. This ***** *** ******* **** **** ******** ********* ******* **** S2 **** ********* *** ******."
  • **** *** **** *********: "** ******** (****** *******). ***** * dont **** *** **** **** *** **** ** ***** * message *** **** *** ******* ** **** *** **** **** they ** **** *** **** *** ******* ** **** ** as **** ** ** **** ** *** *** *****."

Avoid **** **** *****

**** ******** ******* *** ********** ******** ***** ****** **** *** importance ** *********** **** **** *****. ***** ************* ******* ***** the ************ *****, ** ** **** **** ****** ** *** losses *** *** ********** *** *** ********* ********** **** *********** will **** *** ***** ************* **** *** ****** ****** *** phone.

Comments (38)

Rich Moore

05/16/18 12:57pm

*** *************, *** ***** ***** **** ** *** ************ ****? Or *** ***** ** *** ************ ** *** ************'* ******** considered ** ****?

John Honovich

IPVM | In reply to Rich Moore | 05/16/18 01:05pm

** *** *** *** ************ ***** **** *********** *** *** almost *** ******, **** ******* ** ******* ************** ** *** manufacturer ****** **** *** *********** (*.*., *******, ***** *** ********** is ** *******).

****, * ******* ** ******** ********* ***** ************ **** (*.*., Hikvision ***) ** ********, ***** **** ******** **** *** ***********.

Rich Moore

In reply to John Honovich | 05/16/18 01:08pm

****** *** *** *************

Pavel Grozdov

05/16/18 01:42pm

*'** **** ******* **** ********* ** ********* ******** *** * can ********** ****** ** *** ******** *** **** ********, **'* shocking.

** ***** **** ******* *** ***** ***** ** *** ******, he's ** * ********* ***** ** **, ********* **** ****, speaks ******* ** * ****** ******** *** ** ***** ** to **** ***** ***** ** **** ** ** *****'* **** the ******...

* ********* *** ** ****** *** **** ******* ****, **** use ********* ***** ******* *** ***** ******* ** ********. *** clients **** *** *** ***** ********* ** ***** *** ***, it ***** ****** ** ******** **** ********* **** *********.

Scott Sheldrake

05/16/18 04:07pm

***** *** ********** * **** ** **** ***** ******* *.* (they *** ** *.* ***) ** ** **** **** ******* with ***** **** ***** * *** **** ******. **** * is ********** *******. *** ** **** ********* *** *********** ***** NVR ** **.* *** ** ***'* **** **** ******* *******!

Dave Davies

05/16/18 04:15pm

*********** ****** ***** **** ** ******

Undisclosed #1

05/16/18 07:30pm

** ** ******** ****** ** ***** ************* **** ****** ** do **** ******** ** ** **********?

*'* **** ***** ************ ** *********** **** ******* **** ******* complaints, *** **** **** ** ** *********** ** ***** ***********.

John Honovich

IPVM | In reply to Undisclosed #1 | 05/16/18 09:23pm

** ** ******** ****** ** ***** ************* **** ****** ** do **** ******** ** ** **********?

*** **** **** ** **** ***** ******* ******, ** ****, ******* ***. **** **** ****** **** ********? :)

*** ********* **** ******, ** **** * **** *** ***** of ** ** *** ********** *****, ***** *** ********* ** read *** ****** ** ****. *******, ****, **** ******* *** Lenel, *** ****** *** ******** **** ******** ** ****** ** IPVM, ** *** ******* *********.

** *** ************* ***** ** **** ******, ** *** **** changes ** **** *******, ****** *** ** **** ** ****@****.***

Undisclosed Distributor #2

05/16/18 08:43pm

** ** ***** *'** ***** ***** **** *** ** *** chinese ************* *** **** ******** ***** * **** ***** ******** service ** ***/************. ******* ***** ** ***** **** "****, **'** do ********** *** ****" **** ****** **** "****'* *** **** we ****, *** ************* **" **** ** ******** ** *** US. *'** ***** **** **** ****'** ****** **** *****, **** of **** ** "**** *** *** **** *****, ** ****** everything".

Thumbnail mark hillenburg head shot

Mark Hillenburg

05/17/18 12:58am

****: ** ***** * **** **** ******?

John Honovich

IPVM | In reply to Mark Hillenburg | 05/17/18 10:55am

***, **** **** *** **** **** **** ** ********.

Undisclosed Integrator #3

In reply to Mark Hillenburg | 05/17/18 12:20pm

*** ****** ** # * ****

Thumbnail eagle guy

Anthony Sparks

In reply to Undisclosed Integrator #3 | 05/17/18 10:48pm

* ****** **** *** **** ******* ** *** ****!!

Thumbnail willphoto

Will Van Wickler

05/17/18 01:34am

* *** **** ** **** **** ***** ********* *** ** hour! **** * *** *** **** ****** ***** ****** ** question. ***** * ***** * ******** * **** **** *** the ******* *** ********. *** **** ******* ****** ** *** office **** ******** ***** *** *** ** ******!

Undisclosed Distributor #4

05/17/18 12:35pm

************** ******* ** *** ****! ***** *** **** **** *** they **** ***** ***** *****. **** ****** **** *** **** to ****** ** ********* *** ***'* **** ** *** *** phone. ***** ********* ***** ******* *** ** ** ********.

Undisclosed Integrator #5

05/17/18 04:31pm

*** ************ ****** ** ************ ********* ************ **** *******. **** them **** *** ******** **** * **** ***** ** *** immediately ****** **** * *** *, ***** **** ****, ***** to ** ******* *** ***** *** ** ** **** * or ** **** ** **** ** * **** ****. **** need ** ******* **** ** *** **** * **** * tech ******* ** * **** *** *** *** **** ********** they *** ******** **** *** ******* *****! ********* **** ***** are *******!

Undisclosed Integrator #6

05/17/18 05:20pm

**** ** *******, ** ****'* **** **** ***** *** (*-*) that ***** *** *** **** ** **** ******* ***. ***** we ****'* *** **** **** *** ***** ** ********* ******** the ***** **** * ****** ** **** **** *********.

Undisclosed Manufacturer #7

In reply to Undisclosed Integrator #6 | 05/17/18 07:11pm

* ****** * ******* ********* *** ********** ** ***** ** Tyco * *** ***** **** ** *** **** ** "**** will ** ******* ******* **** **** **** ****"..***** ** ** the ****.

David Fogle, CSEIP

05/17/18 09:20pm

********* ******* ** **** ******** ** ********* ******* **** ******** from *** **** ************* *** **** **** ****** ** **** want ** ******** * ******** ** *** *** ** *** food *****.

***** *** * **** ** **** ******** **** * ****** at ********* ** **** ******* *** * *** **** ** a ********* ********** **** ************ ****** ** ** ****** **** we **** ******.

* *** *** ******* ******* ********** *** *** ****** *********** Software ***** *** **** ******** ** * ******** ** * security ******* ** **** **** (****-****) ****** ******* *** ******* of.

** *********** **** ** ******* ** ** **** ** ****** had * ******* ****** ****** *********. ** * **** *** a **** **** **** ***** *** ******* **** ***** ****** transfer *** **** ** ** ** * *** ********* *** if *** * ***** **** *** ******** **** ***** ***** the **** * *** ** (********* **** **** ** ******* later).

** **** *** * *********** ** *** **** **** ****** that ****** ** ** ** **** ******* *** ** **** at ***** *** **** ** *** ***** (************ **** ********* products) ** ** ******** ** *****.

**** ***** **** *** ***** **** ***** ****** *** ** answer * ***** * ****** * **** ***** **** ** it ***** **** ** ** ****** **** ** *****. **** you **** **** **** ** *** *** ******** **** **** got ******* ** **** ** *** **** *** ******* ** well ** **** ******.

** ***** **** * *** **** ******* **** **** ** track ******** ** ******* ***** ****** ** *** **** ******** up ** ***** ** **** ***** ** *** ******* ****** experts **** **** **** ******** ** **. ** ***** **** those ******** *** ********* ** **** ** ***** *** ******* back ** * ********** ***** *** ******* **** ******** ** production ** ******* *** ******* ** ********* ** *** ****** to *******.

** ** **** ******* ******* ** *****'* ***** ******* ****** technical ********* *** ** ***** ** *** ********* **** ******* the ******** ** *** ** ******* ** *** *********.

**** ******* ** ********* ********* ** **** ******* **** *** hell *** **** ***** ** ****** *** ******* ********** ** it ** ***** ***** **** * ******** ******* ******* ** this *******? ** ** *** ******** ***** ****** *** ******!

******** **** ** **** ********** ******* ** ***** ********* **** they ******** **** ** ****** *** ****** ** *** *** being **** ** ******* *** ********.

**** ** ******* * ******* ** **** ******** **** ***** systems **** *** ***** *** ****** ** *** ******** *** Access ******* *** **** **** **** ** ** **** ** they **** ******* **** ** ********* **** *********** ** **** vertical. ******** * ** ******** **** ** ** ***** **** like *** ******* *** ****** **** ******* ******* *** **** cards **** **** * ***** ********** **** (*** *** **** being *** ** ******* *** *** **).

***** ***** ******* *** ** ***** ******* *** **** ********* and **** ** *** **** ** ** ******** **** **** (still **** *****), *** ** **** **** *** ******* *** there **** *** *** **** ****** *** **** *** ******* some ******** ** *** ****** *** * ***** *********** **** eventually **** **** **** *** **** *** **** ***** **** us ** **** ****** **** **** ******* ************ ************* ** they **** ***** ************ **** ****** **** * **** *** the **** ***** ***** **** ** ******* **** *********.

Undisclosed Manufacturer #10

In reply to David Fogle, CSEIP | 05/18/18 01:45pm

* *** **** ** **** *** **** *** **** **** trained ***** *** ****** ** *** ******* *** **** ******* serial ******* ** *** ******* **** ********* **.

***** **** ***** **** ******* ***** ******* ******** *** *** the **** *******. **** *** ******** **** ********** ** *** bought * **** ******, **** ***** **** ** *** ****** were *****. **** **** ***** *******, ** *** * *** techs.

***** *** **** * ****** **** ***** “*****” *** ****** by ******* **** ***** ** ******* **** ******** *** **** breaks.

** *** *** ****.

Undisclosed Distributor #11

In reply to David Fogle, CSEIP | 05/18/18 01:51pm

* *** ** *** ***** **** ***** **** ******* *** almost **** ***** **** **** **** ** ********* *******. ***** they *** **** *** ****.

Undisclosed #8

05/18/18 05:21am

****** ***** **** ****. ** *** ****. **** ***** ******* I **** ***** ********. **** ***'* **** ** **** *********.

John Honovich

IPVM | 05/18/18 10:47am

******: *** / ***** *** ******** ******** ** ************ **** are ******. ** *** ******* **** **** ** ******* ******* and **** **** ** ** **** ** ***** *** *********.

****, ** *** *********. ** **** ***** **** ******-** ********* about ***** ******** *** **** **** ****** ** **** ** soon ** ** ***.

Undisclosed Integrator #9

In reply to John Honovich | 06/05/18 01:36pm

*** *** ******* *** ******** **** **?? ** ** ** would ** **** ** **** ** ** *** *** **** there ********.

Thumbnail pp 5

Brian Rhodes

IPVMU Certified | In reply to Undisclosed Integrator #9 | 06/05/18 02:27pm

***, ** ********* ** *****. **'** **** ** ***** * final ****** **** **, *** **** *** ** ****** **.

Thumbnail pp 5

Brian Rhodes

IPVMU Certified | In reply to Undisclosed Integrator #9 | 06/19/18 08:29pm

*'** **** & ****** **'* ******** *****.

Undisclosed Integrator #9

05/18/18 01:31pm

** ***** ** ****** ******* *** ******* *******, ***** ******** was **** *** *** ** ** **** *** ** ******* on ***** **** ** ** ** * ***+ ****** *******. We ********* ** ***** ************ *** ***** ***** ******** *** there *** ** ******** ****. ** *** ******** ***** **** team *** ** ***** **** **** ***** ****** *** ** always **** * ******* ******* ** ***** **** **** **** not ** ****.

John Honovich

IPVM | In reply to Undisclosed Integrator #9 | 05/18/18 01:38pm

#*, ***** ****** *** *** **** **********? *** *** ***** using ***** ** *** *** ****** ******* ** ****?

Undisclosed Integrator #9

In reply to John Honovich | 06/05/18 01:34pm

*****

** **** *** **** ******* ******* **** ***+ *******. **** over **** ****** ********* **** ** ***** *** ***** **** end ***** ** ****** ** ***** ** ** ***** (***) would *** *** ******** ** ***** ****** *** ***** ******. But **** **** ** *** **** ** ******* **** *** bigger *******, ***.

Undisclosed Integrator #15

In reply to Undisclosed Integrator #9 | 06/05/18 02:25pm

*** ***'* ***** ******** **'* ***** *** ******* ***** ******* to **** **** **** ****** *******? *** ** ***, ******, I ***** ***** *** **** ****** ******** ** ******** ******** market. *'* ********* **** *** ** ** * ***** ** get ***** ******* *** ***** ******* ******** ** *****.

Undisclosed Integrator #9

In reply to Undisclosed Integrator #15 | 06/05/18 02:51pm

** ** **** *** *** **** **** *********, *****, *******, ectwould *** **** ******* *** **** *** **.

Tasneem AbuQutaish

IPVMU Certified | 05/18/18 07:23pm

* ** ****** ***** **** *** *********** *************** ****** ***** more **** ******* **** ***'* **** **** *** **** ******* in ******* *** ** **** **** ****/****** ****;

** **** *** ****** **** **** ******* ****** ** ******* for ******* ** * ******** ***** *** *********** *** **** the **** ******* **** **** *******(** **** *** ******* **** huge# ** ********* ********) , ** **** *** **** * issue * ****** **** **** *** *********** ***** ** ***** 5 **** **** **** **** **** ***** **** ** ** the **** ******* ** ******* ******** ** ** *** ** all *** ***** ** ******* **** **** ****** *** *** problem, ********* *** *** **** **** ** **** ** ** a *********** ** *** ******...

Undisclosed Integrator #12

05/19/18 08:25pm

***** *** **** ****** **** *** * **** **** **** they *** ******* ** **. **** **** ***** **** **** 1 **** **** **** ******** *** ** * ********* **** like **** ** * ****. * ******* * **-** ****** hold **** *** **** * *** **** * ******** ** them ****'** **** ** **'* ****** *** **** **** ** day. **** ** ****** ** **** ***** ** ******** ** are ******* ** *** * ***** **'* **** * *** VMS.

Undisclosed Distributor #13

05/22/18 01:20pm

* ******* * ******* **** *** ***** ********* * **** Undisclosed *** **** ***...

**, *** **** ******* ** "*** ** ***** *** ** this ****?"

John Honovich

IPVM | In reply to Undisclosed Distributor #13 | 05/22/18 01:36pm

*****'* ******* ***** *** ********** *** ** *** **** ** that ******** *********** ** ***** ***** ****** ***. ****, ******* to ****, **** ***** *** ****** **** ** * ******...

Undisclosed Integrator #14

05/22/18 04:02pm

*** ** **** ********* ******* **** *** * ******* **** an ** ****** *** ******** ****** ***** **** ** ** analog ** ******. **** ******* **** ** ****** *** * demonstrated *** ***** ** ******* **** ***** ******* ***** ** was *** ** ****. ** **** ********* ** *** ******* the ****** **** ***** **** *** *** *** ***** **** NOT ****. * *** ******** *** ** **** ** *** beginning ** *** ****; *** **** *** *** ** ****** is ***********, *** * ********** ******.

**** **** ******* ** *** **** ****** ** ****** *** unchangeable ******,*** ** ****. "**, *** ** ***** *** ** **** *** * bit" ** *** ********** *** ******* ****** ***. * **** got *********** ** ******* **** *** **** ***** ** *** then ******* ************ "**, *** ***'* ***** ***** **** ** this *****."

"I **** *** ****** **** ** *** ********* ** *** ****!"

"** * ********* *** ****."

*** **** *** ****, ** *** ** *'* ******* *** truth? **** **** **** ** * ********* ****** *** **** me ** **** ** **** ** *** ***********. **** ****'* have * **** **** ***** ****** ** *** **** ***** that, *********** ** ******, ** *** **** ** ***** ****. Thankfully *** ***** **** ******** ** ** ****'* **** ** send ** **.

Christine Jackson

05/22/18 08:44pm

** ****'* **** ********** **** ***** ***** ***** **** **** swallowed ** ***/****.

*** ********** *** **** **** **** **** *****, *** **** we *** ** * **** * ******** **** **** **** to ****. ***** ** **** ** **** ** ************, ******. Anytime *** **** * ******* ********* ** (********** ** * giant), *************, ******** ******* ****** *******.

Thumbnail pp 5

Brian Rhodes

IPVMU Certified | 06/19/18 08:27pm

**** ** **'* ********. **'** *** ******** ** ********* ***** detailed *********, *** ** **** ******* **** ***** ** ***** response **** **** *** ******** ******* ** **** **** ******* or ********* ** ***** ********.

*. (****): "**** ********** ** ***** *** *********** ******** ** an ******** ******* ****** *** **** ******** *****? *** **** S2 **** ** ********* ******** **** **** *** ****** ***** calls?"

(**): *** (***%) ** ***** *** ****** ** *** ******* by *** ******** ******* ****. **% ** *** ***** *** passed ******** ** **** ******* ********* ** *** ******* ***** of *** ****. ******** ******* *** **** ******* ** ********* call **** ****, *** ********* ******** *** ********* ******** ****. Customer ******* *********** ******** ********* ******** ***** **** **** *** **** ***** ** ************* high...
*** **** *** **** **** ** ** *******, ***** *** median ** ** *******.**% ** *** ***** ******* * **** **** ****** *** hour.
*. (**)** **, * ******** ******* **** ******* *** ***** ** they **** **, *** ********* *** ********* ** *** ******.***** *** ****** ******** ** ********* ** *** ********* ******* department *** **********.********* ******* ******* *** **** ** *** *********** ********, *** returns *** ****.*** ******** ******* **** ****** *** **** *******; ** *** is ******** ** ***** * *******.
  • ** ******** ********* *********** ************ ** *** ******* **** ****** and **** **********, *** **** ** **** **** *** *** past ** ****:
  • ** ***** ******** **** *** ******* ***** ***** * **** person *** *********** *** * ******* *** ****.
  • *** ******* **** ******* ******* ** *** ******* **** *** callback ** ********* ******* ** ************* ** *******.
  • ** *** **** ** ******** ** ******* ** *** ***** of “****” ** “******* ***** *****”.
  • ***** **** **** ** *****, **** ****** ******** ** ***** containing *** ****** ***** ******** *** ********* ******* ******** ** cover *** ************ ***** *** ****** *** ** ******* ** didn’t ********.
  • **% ** ******* ***** **** *** ****** **** **** *********** technicians, ** **** ** **** *******.

*. ** *** ******** ** **** ** '**** ****' ** support ********:

(**)**** ** ******** *** ******* ******, ** *** *** *******: make ****** **** ** **** ** **** **** ****. *** analysis *** **** ****** ****** **** ** **** ******** **** unproductive ****** *** **** **** *** ********** *** ***** ** people *** **** ** ******* *** **** ** ***** **** again.

** **** ******* * ***** ***** ** ********, ** ******* a **** ** * ****** *** ***’* ******** ****** ***’* good ******. ***** ** ** ***** **** * ******* ** the ******* **** **** *** ** ******* **** * *********** issue; *** ****** ** ******** ** *** **** ****** **** as ******* ** ******** ***** ***** ********** ** ***** ****. That’s ***, *** *******, ** **** **** *** **** ***** the ********* ** ********. *** **** ******* **** ****** ********** been ***** ***** ** **** *** ***** ******-******** ******* ****, so **** **** ** ******* *** *** ******* *** *** be ** * ****.
*******, ***, **** *** ******* *********** ******* * ****-******* **** who ***** ***** * ******* ****** **** * ***********, ** fundamentally ********* **** *** ***** ** ****. ** ******** **** to ** ** *** **** ************* *** ** *** ******** and *** ********* ** ********* *********** *** *** ********** ** obtain ********* ********.
** *** ****** *** ******** ********* *** ** ** *** S2, ****** *** ** **** *** * ****.
Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

FST Fails on Jul 17, 2018
FST was one of the hottest startups of the decade, selected as the best new product at ISC West 2011 and backed with tens of millions in...
Axis ~$100 Camera Tested on Jul 17, 2018
Axis has released their lowest cost camera ever, the Companion Eye Mini L, setting their sights on a market dominated by Hikvision and Dahua. Can...
Security Sales Course Summer 2018 on Jul 13, 2018
Based on member's interest, IPVM is offering a security sales course this summer. Register Now - IPVM Security Sales Course Summer 2018 This...
4 Most Difficult Camera Installs (Statistics) on Jul 12, 2018
Heavy housings, cumbersome brackets, heavy ladders required, and tricky field of view requirements will cause difficulties no matter the camera...
Axis Perimeter Defender Video Analytics Tested on Jul 12, 2018
Axis 'high security' video analytics offering is Perimeter Defender, OEMed / developed with Digital Barriers. But how good is Perimeter Defender?...
Eastern and SavvyTech Merge, Form ENS, Targets ADI on Jul 09, 2018
ADI, ENS is coming for you. Or, at least, they hope. Two US distributors, NY based EasternCCTV and California based SavvyTech have merged, to...
Arlo IPO Filing Reveals Key Financial and Competitive Details on Jul 09, 2018
Arlo is going to IPO at a projected valuation greater than Axis. Now, Arlo has released their 175-page Form S1 Registration Statement for its...
Drops Dahua, Fenner Becomes ISS CMO on Jul 09, 2018
Hired to improve Dahua's miserable marketing just last year, Janet Fenner has quit Dahua, joining VMS manufacturer ISS as Chief Marketing...
Belgium Bans Private Facial Surveillance on Jul 06, 2018
Belgium has effectively banned the use of facial recognition and other biometrics-based video analytics in surveillance cameras for private,...
UK VSaaS Startup Ocucon on Jul 03, 2018
Decreasing exposure to fraudulent slip-and-fall insurance claims and lawsuits is one of the oldest selling points of video surveillance for retail....

Most Recent Industry Reports

Axis ~$100 Camera Tested on Jul 17, 2018
Axis has released their lowest cost camera ever, the Companion Eye Mini L, setting their sights on a market dominated by Hikvision and Dahua. Can...
Amazon Ring Alarm System Tested on Jul 16, 2018
Amazon Ring is going to hurt traditional dealers, and especially ADT, new IPVM test results of Ring's Alarm system underscore. IPVM found that...
Hikvision Wins Chinese Government Forced Facial Recognition Project Across 967 Mosques on Jul 16, 2018
Hikvision has won a Chinese government tender which requires that facial recognition cameras be set up at the entrance of every single mosque...
Installing Dome Cameras Indoors Guide on Jul 16, 2018
IPVM is producing the definitive series on installing surveillance cameras. This entry covers one of the most common scenarios - installing dome...
Security Sales Course Summer 2018 on Jul 13, 2018
Based on member's interest, IPVM is offering a security sales course this summer. Register Now - IPVM Security Sales Course Summer 2018 This...
US Tariffs Hit China Video Surveillance on Jul 13, 2018
Chinese video surveillance products avoided tariffs for the first two rounds. Now, in the third round, many video surveillance products will be...
Last Chance - July 2018 IP Networking Course on Jul 12, 2018
Registration ends today, Thursday. Register now. This is the only networking course designed specifically for video surveillance...
4 Most Difficult Camera Installs (Statistics) on Jul 12, 2018
Heavy housings, cumbersome brackets, heavy ladders required, and tricky field of view requirements will cause difficulties no matter the camera...
Axis Perimeter Defender Video Analytics Tested on Jul 12, 2018
Axis 'high security' video analytics offering is Perimeter Defender, OEMed / developed with Digital Barriers. But how good is Perimeter Defender?...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact