Executive *******
*** * *** ********** ****:
- **** *** *** ** *** **********, in ***** **** **********, ** *** selections (*.*., ***** *********** *** ***** few ***** **********) *** ** ***** of **** ** ***** **********.
- ********, *** ******** * ****** ******, closing *** *** ******* ** **** since ******* *******.
- *********, *** ******** ** * ******* third *** ***** ******* ***** ** any ***** ************.
#1 - ****
*** **** ****** ********** ***** ** Axis *** ******* ****, *******:
- "****. ********* ********, ** **** *****, no ******** **** **** ** ****. One ****, *** ****, ******* ******."
- "****, **** *** ****** ********* *** have ***** ********, *** ****** ******* to ********* **** **** *****."
- "****. ***** ******** *** *** *****."
- "****. **'** ******** ******* ***** ********* both ******* *** ****** *****. **** was ******* ** ** ****** *** answer *** *********. **** **** **** organized, *** **** *****, ******** *** went *** ***** ****."
- "**** **************. ***** *** ** ***** that ****'* ****** ****** * *** or * *** **** **** **** knowledgeable ***************"
- "****. ***** ******* * ****** **** them, **** *** **** ** *** promptly, *** *** *** ****** ***** the ******** ** **** ******."
- "****. ***** ******* **** ***** *** national ****. ******* *****."
- "****. ***** **** **** ** *** queue. ********* *** ****** ******* ************* and *** *******."
- "**** ************** - **** **** ******** ways ** ******* **** (*** ****** chat, ***** ** ** ********). **** are ****** *********, ************* *** *********. When *** ******* ****, *** **** valued *** *** ******* ***** ********* too!"
- "**** ** *** ** *** **** from ***** *** ***** ******* *** back *** ********* ******* **** ****** have ******* ***** ** ****. ****** response ** ******** ******* *** ******* items ***** **** ** *** ***** time."
- "**** *** ******** ** *** **** technical *******. **** *** **** ********** and ******."
- "****, **** **** **** **** ***** is ******** ****** ************* *** **** support ****."
- "****. ***** ******* ** ****** **** desk *******, ******** ************ *** ***** phone *******."
*********** **** ******* **** ** ***** of ******* **** ******* ******** *** the **** ** ******* ******** ************:
- "****, ****** *** * ***** ******** and ** ********* **** **** ******** replacements."
- "****. ** *** **** (***** ***) speed **** ***** ********** *****. ** sent ** ****. **** **** *** one *** ********** *** **** *******."
- "**** ***** ***** ** *******. ************* they've *** **** ******** ****** *** gotten * ****** ****** **** ******* and ********* *** ***** ** ** far *** ******* ** *** * replacement."
- "** **** ******** *** ** *** Axis ******** **** **** ***********. ** speak ** ********* *** ************* **** support *********** *** ****** **** *** to ***** *** ******* ** **** it ** * **** ** ****** that **. ** *** ** ***** with ***** **** ******* ***********, **** day *** **** ******* ****...*** ** a *** ***** ** * ********* day."
- "**** ************** ***** *** **** *** process. ******** *********** *** ** *** know ** ******* ****** ******** **** require *** ***, **** ***'* **** you **** ******* * ****** ** tech ******* ** *** ********."
Cameras - **** ** *********?
*** ******** **** ****** ** *** much **** ** ****** **** ********* by **********'* *** ****** ************ **** Axis's **** *******. ***** ** ***** Hikvision ***** *** *** ** ********* more **** *** ****** *** ******** of ***** ********* ******* ****? ********* surely *** *** ***** ** ** so *** *** **** ******* ** spend ** **** * *********** ***** cost ***** ***** *** ******? ** they ***, ** ***** ************* **** Hikvision.
#2 - ********
*********** ******** ** ******** **** ********, with **** ***** *********:
- "******** ******* **** ** **** *******, has * ****** ******** ** *** problem *** * **** ******** ** problem-solving *** ** ****** ** **********"
- "******** ******* ** ** **** *** staff *** **** *************. ** **** used ** **** ***** *** *** experience *** *********."
- "********-***** ** ******* *** **** *************."
- "******** ***** ** **** *****. ***** field ******* ********* *** ********** *** know ***** ******* **** ****. ** they ***'* **** *** ****** **** are ***** ** **** ** *** get **** ** **."
- "******** - **** ** *** * hold ** ************* **** *** ********* support ****. **** **** ** **** with."
- "********. ***** ***** ******* ** *********. Agents *** ******* ********* *** ******* to *** ****** ** ******* ******. Follow-ups *** **** ********** ***** *** issue ** ********."
- "******** ** ***** *** **** *** support **** **** ***** ********* *** new ******* **** **** ******** ** get *** *** ****"
- "******** - **** ********** *** **** technical **********."
- "********. *** *** ***** *** **** times. **** **** ** ** *** quickest ** ******."
- "********. ****'** ***** *** ****. **** usually **** ******* **** *** ******* is, *** *** ** ******** ****** than ******. *********, **** **** ** advantage **** ***** ******, ******* ****'** an ***-**-*** ********, *** *'** *** no *** ** ******** **** *** from **** ********. ******** ** **** in *** ******* ** *** **********."
- "********. **** **** ************* ***** ****** the ******* **** ********, ******* ****** to *** *********** ******, *** *** issue ** ******* ******** ** *** phone ****. ** *** ***** ***'* resolved, **** **** ****** **. **** there's * ******** ***** **** *** easy ** ***, *** ******* ************ are **** *** **** *** *** at ** ****** ** **."
- "******** ******** ** ******** *** ****."
- "********. **** *******, *********, *******, ******* advanced *********** *** *** **** *** support *** ***** *** **** ***** before **** **** ****** ***."
- "********. **** *** ********* **/*/***. * had * ****** ***** **** * weekend *** **** **** ********* *** helped *** ***** * ***."
#3 - *********
*********** **** ******* ******** ***** *********'* support:
- "*** **** ********* ******* *** ******** by *********. **** ****** *** ** technical ******."
- "*********. * *** ***** ******* **** often **** ***** *********. **** *** very ****."
- "********* - ****** ****** ** * reasonable ****** ** **** *** *********** are ************* *** **** ** ******"
- "********* - ****** *** * ************* agent *** ******* ****** **** ** the ***** *** ***** ** ***** it."
- "*********. **** ***** ** ******** **** the ****** *** ***** * ********. They ***** ** ******** *** **** took *** **** ** **** ** through *** *******. **** ***** **** found *** ********, **** ********* ** look ******* *** ***** ** **** the ******* *****."
- "********* **** ********* **** *** **** the *********** ****** ** ***** *** issue."
- "********* - **** *** **** **********, get **** ** *** ******* & are *************"
VMS - ********* ** *****
*** ********** ******* ********* ** ***** (one ** *** *****) *** ********* (one ** *** ****) ****** *** question: *** **** *******'* ******* ********** ************ ***** ****** ** *****'* ******* ********? If ***** *** *** ****, **** will **** ******** **** ** ***** problems.
Honorable ******* - *****.*** *** ***
********* ********* *****.*** *** *** **** had ******** *********. ***** *********** ******* IPVM **** ** ** ********* ******* on ***** *** ******, **** *** notable. *** *****.***:
- "*****.*** ***** **** *** *** **** support. **** *** ***** ** *******, extremely ******** *** **** ******* ********* built ***** **** ***** ****** ****. It ***** **** * *** ** get ** ** **** ***** *****.***"
- "*****.***, *** ** ***** ******** *** well-trained *****, *** ********* ****-**** ********* base."
- "*****.*** ***** ** * **** ***** second ** **** *** **** ******* the ********, **** **** ******* ***** partner's ********."
*** *** ***:
- "***- **** *** *********** ********* *** knowledgeable."
- "*** - ****** ********* ******* ** call. ***** **** ** *******."
- "*** - ******* ********** ********. ****** ever *** **** ****. ***** *** escalate ****** ******* ** *** *** right ****** ****** **** ****** ****** us ** ***** ***** *** *** millionth ****."
- "******* ********** ******** (***) ** *** best **** **** ****. **** ***** are ***** *** *** ******* ***** are *********** ********* ** ****** **** complex ********* ** ********."
- "***- ******* ******* ********. ***** **** support ** ********* *************. **** **** have ***** ******* *** ****** ****** the *****"
** ** ********** *** ** ** attempt ** ******* *** *** *****.***'* support ** ***** ************* *** ** felt ** *** ***** ********** ***** integrators ******** ******** ** ***** *** companies.
Where's *********?
********* *** *** ** *** ***** surveillance ************* ***** ***** ****. *******, ********* *** ******* * modest ****** ** ******** **********, ****** they **** **** **** ** *** negative / ***** ***** **** ********.
********** **** ********** **** ***** **** some ******:
- "*********, ***** *** ****"
- "*********, ******* **** **** ***** ********* support & **** ***** *** ******* center."
- "*********, **** *** ****** ******* ********* and **** ******* ****** ******* **** of *** ****"
- "*********. * *** *********** ** *** second ** ***** ***** ** ********* support ******* ******** ****-******* ********* **** "reboot **** ******", "***** *** ** version", ***."
- "********* *** **** ***** *** ****** helping ** **** ******, ******** **** a ***** ******** **** ** **** within ** **** ****** ****** ****"
*******, ****** **** **** ***** ** their ****** ** ******** ** ** Hivision's ********, *** ********* ******:
- "*********. ***** *** **** **** *** method ** ***** *** *** ****** customer ******* *******."
- "** *** *** **** **** ********* as ** *** * ******* *** that ******* *** ****** **** ***** help. ** ** *** ***** **** they *** *** **** *** **** others ** ****'* **** ********, ** in ******* ** ** *** **** support."
- "*********; *** *** **********, *** ** their *******."
- "**** ****** **** ***** *** ** long, * ***** *** *********."
- "* *********** ** *********"
Others - *****, *******, ******
*****, *******, *** ****** *** **** net ******** (*.*., **** **** **** worst) ****** ********. ******* *** ******* more ***** **** ***, ****** *** main ******** *** *** **** *** certification ************ ** ****** ***** ********* support. ***** *** * *** ** responses, ******* * ***** *****. ****** had *** ********** ****** ***, *** only *** *****, ********** ***** ******* is **** *** *** ** *********** as **** ** ********.
Comments (3)
bashis mcw
Axis Communications are very responsive when it comes to vulnerabilities - by my own experience, and therefore deserve credit for that as well.
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Undisclosed Integrator #2
Hi IPVM, it seems that you guys knocked some points off the quality of the Genetec tech support performance because of the cost of it. Obviously Genetec is a more expensive system but I don't think it is fair to factor that in the performance of their tech support. At the same time the higher cost of Axis cameras is not factored in the performance of their tech support relative to Hikvision for example. My understanding this is about quality and performance not about cost and value and I would like to know how removing complains about cost and certs affects the ratings. My experience with Genetec's tech support has been outstanding every time we engage them.
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