Overall ************
**** * +** ******** *** ************, Ubiquiti ** ***** **********'* **** ******* manufacturers. **** ** ********, ******* ***** companies, ***** ******** *** ** ************ field ***** ** ******* *** **** minimal *********** *********.
Strong ******* / *** *****
*** **** ****** ********** *** ******* integrator ***** *** **** ******** ******* strong ******* ** *** ****:
- "**** ******* *******. **** ***** *****."
- "**** ***** *** *** ****."
- "**** ** *******, ***** *****."
- "***** **** ********* ******** *** *** PTMP *********...."
- "********** ********** *********. **** **."
- "********* ***** ********* *** ********** *******."
- "** *** ******** ** ***** *******, whether ** ** ********, ****** ** their *****. *** ****** ***** * great **** ********* ******** *** *** 24V/48V *** ******** **** ***** **** Watch *** *** ****** ** ****** incredibly ****** ******** ************ *******."
- "**** **** *******. **** ***** ***** and ** ********** **** **"
- "**** *** ** ***** ** ******** that *** ****** ***** *** *** the *** ****."
- "* **** **** ***** ******* *** Wireless ******** *** **** **** **** pleased **** *****/***********."
- "**** *** *******. ***** *** **** to *****. *** ***** **** ****.
- "*** **** ******** ** ********* ***** is *** ****** *** *******. *** wireless **** ******* **** **** ***** for *** **** * ***** ***** we ******* ***** ****. **** ***** and ***** ********* *** *** *****."
- "*** ******** **** *** ***** ******** and ****"
- "***** *****. ***** ** ****."
- "********, ******** ********, **** *******"
- "******* ** ** ******* ** *** what *'** **** ** *****. ***'* beat *** *****."
- "***** ******* *** ** ******* *****."
- "* **** ********** ***** ***** *********!! Best ********* *** *** **** *****."
- "*** *** **** **** ***** ******** work ****** ****, ********** *** *** price *****. ** ***** **** ****** to *** ** ** * ******** site *** **** ***** **** *** at ******* ********* **** ******* *** this *******. ******* **** *** **** very *** ** ****."
- "***** ****** *** *****. ****'** *********** and **** ****** ****. **** **** don't ****, **** ******* ****."
- "***** ***** ******** *** *** *** inexpensive *** **** **********. * **** like *** *********** ****** ********** ******* that ***** *************** ******* ***** *****."
- "*** **** ** *********, *********** ** OK, *** ** ******* ** ***** well."
- "** ****** *** ******** ********, ** particular *** ***** ********. ** **** them ** ** ******** *** ** a ***** ****."
- "**** ***** ********. ***** **** *** the ****, ***** ******* ********** ** push *** ******** ** ***** ***********."
- "******** ********* ***** **** *** ** reliable. *** ************* & *********** *** price ** *** ******* ** *** best *'** **** ** *** ********."
- "***** ******** **** ****** **** ***** over *** ***** *** ********** *** you ** ******* ********** *** * reasonable *****, **** ********** *******."
- "***** **** *** *** **** *** wireless ************."
- "***** *** ***** ********."
- "*****, **** **** ******* **** ***** performance *** *** $$$"
**** ** ********** **** ********'* ******** wins** **********'* ******** ******** ********** ***** ********** ********** *** ** *** ******** ****** providers.
Support ********
*** **** ******* ******** ******** *** about *** ******** ****, ** ** this ****, **** *** ***** ***** nor ********* ** **** *******, **** comments **** **:
- "** **** *******"
- "** **** ******* ** *** ****."
- "***** **** ******* ** *** ********."
- "* ******* ***** **** *** ** email **** **** *******. **** ** totally ************ **** ****** *** **** tech ******* ** ******* ** ************ their ********."
- "********* *********. * **** ***** ******* model ******."
- "**** ******* ** ********, ** ***** representation"
- "****** *** ** **** ******* **** can ***** **** *******"
- "***'* ******* ***** **** ********* *******. Raise ****** *** ******* ****** ******* would ** * **** ****** ******."
- "** ******* ****** *** **** * 1 **** ******** *** ****** ** to ****** ** ********."
- "* **** *** ******** *** *** lack ** ******* *** ************ ** products ** ***** ** ***** ** deal ****"
- "****, ** *** ***, ******* ***** from *** '*********'. *** ** *********** with ** ****** ** *********** ******* from ***."
- "**** ** ******* ******* ****** ********** grade ************."
- "*** **** ** ******* *** **** reliability *** ******** **** ** ** issue"
- "** ***'* *** **** ******* **** have ** **** *******, **** ******."
- "*** ******* ** *** ********"
*******, ****** ** ***** ****** ** integrators ******* ** *******, ************* *** lack ** ** *** ******* **** it *** *** ****** **** ** them:
- "******* ** ******** *** ** * years, ** *** **** **** ** once."
- "******** ********** **** ***** **** ** support, ******* ** **** ** *** had ****** **** *** ****."
- "******* ** ********* ** ******, *** that ** ***** ******** *****. ** I **** ****-**-******, ************ ******* * need ** *** *** **** * competitor's *******. * ** ** **** that *****-***."
- "****** ******* - ** *** **** what *** *** *****, *****. ********* steer *****."
- "**** ***'* **** ********* **** ******* but ***** ********** **** ******* ***** well *** **** *** ********** *** knowledgeable.
- "** *** *** *********** **** ** traditional ****/*********** ******* **** **** **** a ****** **** *** **** ******** solution.
- "******** **** ******* ** ******/***** ****, we've ***** **** ***** ***** **** is ** ***** ** **** *** replace *** **** *** **** "***************" method."
- "***'* **** ***** ******* ** ** have *** ****** *** ***."
- "*****/*********** *** ** **** ********* **** little ************* *** ** *******. *** once *** *** ** **** *** can *** ******* **."
Bad ***** ************
*** *** **** ***** ****** ** integrators *** ******** ** ******** ** say *** ********** ***** ************ ********, **** *********** ******:
- "******* *** ****."
- "**** ******** **** ** ****** **** thus ***."
- "*** * *** *** ** ***** cameras"
- "* **** ***** **** **** **** cloud ******* *** ***'* **** ******** about *****."
- "***** ******* *** ***."
- "**** *** ***** *******"
- "***** **** ***** ***** *******"
- "*******, *** ******* *** ********* **** offer *** * **** *** ****** be ****** ** *** *********** ******."
- "***** ********** *******. **** ******* ** unable ** *** ***** *******."
- "* ***** *** ****** ***** ***** offering."
************** ***** *********** ******* ******** ****** on ********, * ****** ** *********** explicitly ********** ***** ********* ******** ** Ubiquiti's ********** ******** ** ***** *********** view ** ***** ***** ************, **** comments **** **:
- "**** ******* (****** *** *** *******)"
- "** **** **** ******* ********, *** dislike ***** ************ ********."
- "**** ******** *** ** ****** ** based ** ********** ******** *** ******* in ******* * ***** **** **** a ********"
- "******* *** **** ******* ***** ********* are ********* "
- "**** ***** ******** ******* **** * better *****"
- "**** ***** ******* *** ******* ********. Good ****, **** *** **********. ***** used *** ******’* ** ***."
Few ***'* ****
***** **** ************* **** ** ******* traditional *********, **** ********, ****** **** many *********** *** ******* *** **** are, **** *** *********** **** **** did *** **** ********. **** ** a **** ** **** ********'* ******** and ******* ******* ***** ********** ******** to *********
Only *** ********* ***** ****** *****
***** ******** ** ****** ********* ****** and, ** *** **, ** **** sold ******** *** ***** *******, *********, only *** ********** ********** ***** ****. This **** ******* ** *** ****** complaints **** ** ****** ************* ******* for **** *********. *** ********** ** that **** ** * ********** ** a **** ** * *****-****, ****** overall *********** ** *** ******** ***** that ***** ******** ***** **** **********.
*******
******** *** * ****** *********** ** continue *** ************ ** ******** ********** and ** ****** ** ********. *** while ******** *********** ** **** ****** technical *******, ** *** *** **** optimistic **** ******** **** **** **** changes, ****** **** **** ************ **** a ******* **** ****** *** ******* that ** ***** ***** ** ********** received ** ***** ** ******** ***********.
*** **** ******** *** ******** ** what **** **** ** ** **** video ************. **** **** ****** *** ***** ************ ****** ***** 2011, **** **** * *****. ******* that, ***** ************ *** ******** * niche ******** *** ****, ******** *** never ****** * *** ******** (** sales *** ******* ********) *** *** mainly **** ********* ** ***** ******* using ******** *** **********. *** *** most ** **** ******, *** *****-********** expansion ** ***** *** ********* *** made ** ********* *** ******** ** execute *** ******* ******** ** ***** surveillance. ** ** ********, **** ****** developments, **** ******** *** * *** opportunity *** ** ******* ** ** seen **** ******** ******* ** ** with ****.
Comments (64)
Shannon Davis
The support issue is one of their biggest downfalls. Good thing is if you buy Ubiquiti from scansource they have tech support for this product and they are very good at it.
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Jay Hobdy
Not bad for a fake company...
Now before some of you click the unhelpful icon... Ubiquiti is Fraudulent
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Undisclosed #1
Security Technicians will never learn the command line so why support them? Leave it up to the SME to get things working. Ubiquiti & For The Horde!
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Undisclosed #1
There is only one to learn and master.
UNIX/LINUX.
Do that and you will have the power of the dark side. All systems will make sense, it is fulfilling to think that you know Unix and find out you don't know as much as you thought you did. The learning curve reciprocates and rewards you with the power of grayskull.
They guys I work all need a mouse just to log into a machine. There are many bad IT guys, it is not their fault as some would actually be better off making tacos at taco bell.
As for the security world...tough cookies it is all Linux, finally.
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Undisclosed #1
Originally wanted to have some fun with Ubiquiti as I know most IPVM enterprise trunk slammers dislike technology they cannot call on for support when it comes time to make it work. I had some funny pics.
I hope John H. Removes my thread as IPVM members just got exposed as GUI clickers with thoughtless understanding and comprehension of WHY or HOW things work.
However, if you want the pain make this public...so my reddit army can easily dispose of all you windows based 1998 firewall disabling cronies with numb syndrome.
#Ethan Ace
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John Bazyk
IPVMU Certified | 02/19/19 01:14pm
I love UBNT. We have used a lot of their products and never had to use tech support. We use them because we are not an IT company and don't need to be when deploying their products. We've done everything from simple PtP wireless to mesh networks covering large parks. Putting cameras, public wifi, and a corporate LAN all using the USG Pro 4 and Cloud Key is very easy to deploy and manage remotely. Deep Packet Inspection makes setting up firewall rules for what kind of traffic is allowed on what network is also easy. Setting up VLANS for wifi and LANs is easier on UBNT than on almost any other platform IMO. It took me forever to find a distributor who could sell it to me for less than I can buy it on Amazon. That's my only complaint.
End of the day, I am fairly well versed with Linux and know my own around enough. But I don't want to waste my time learning more or trying to train our customer service people to learn it when we can just setup UBNT networks.
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Undisclosed Integrator #4
Act I.
Security Integrator: "Hey IT guy, I need help with some issues I'm having with some equipment that doesn't seem to want to connect properly."
IT Guy: "Stupid integrator! Being of superior knowledge in all things LINUX/UNIX and command line, I will call you simple and dumb for selling equipment that you don't fully know how to program down to line code!!!"
Security Integrator: "Oh ok... but really I just needed some help figuring out the configuration."
It Guy: "Don't touch my network!!! Why would you sell anything if you don't know how to program it!!!"
This has been another presentation of why IT guys are the coolest and all Integrators need to quit trying to work and sell products.
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Undisclosed Integrator #4
I definitely agree with that. Only problem is, in the 12 years I've been in the industry, IT never wants to be bothered with the physical security aspect of things. They always seem to act like Integrators are coming in on their turf and just bring problems. I have tried to work with IT departments/companies during pre-install meetings. Half the time they don't show up, and if they do they talk down to you and tell you nobody will touch their system. Only they can. Of course I am perfectly fine with that. I don't want them touching my security equipment, but like you said, if they would just work along side us instead of trying to lord it over us like we are cave people with rocks and sticks, the installs would go much more smoothly. I have managed spec jobs that called for certain equipment, and then we were chastised for installing that equipment.
It isn't just an Integrator problem. My wife is an executive and she feels talked down to by her companies IT people. It's almost like at IT school they issue you a bad attitude.
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Undisclosed Integrator #4
Wish it was the same for me. I've done 10+ years of projects from basic installer to project management and it's always been the same. The only time's it hasn't been an issue is when the IT company was a third party company and I only dealt with them over the phone remotely. Those guys were always pleasant to talk with and would get back to you quickly on issues. The worst were employees of the client. They were the sole member, or one of 2 or 3 IT employees in a department, that felt nobody had the right to access "their" network. Most of the time we were merely asking for a port to plug into on their ISP or Switch. You'd think we were asking for their first born. I understand they need to know details for their firewalls and to make sure it can be integrated without causing issues within the network, but there is a professional way of going about it. More likely than not the client would be notified their IT was being a hassle and then later that day we would be given a port number and IP to static with. They'd set up a VLAN for us, unblock the needed ports and we would move on with our lives. But that was only after a lot of push back and aggressiveness that isn't needed.
Like another comment stated, if they would just sit down with us in the beginning things might be different.
We are getting off Ubiquiti though... I'll respond with another reply to the original article on those!
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Cary Menage
Any Unix/Linux Guru IT guy should love UBNT, they have a rich Linux CLI, and you can do much more in the command line then just the web interfaces, in regards to routers anyway (I have only configured routers, but suspect same is true with their switches and Wireless AP's) For example, if you want to employ OpenVPN for the Edgemax, you will need to go into CLI. They have really good "How to" documents on their website to talk you through.
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DC Long
The new Protect product is evolving rapidly and upgrading the system is easy. All UnifiNVRs hit the dust bin this week. Old NVR's were terrible, Protect is stable so far. Cam's are just adequate. This would be a hit if Protect was Onvif compatible, The should charge a one time fee per Onvif cam.
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Michael Miller
Those of you using the new UNIFI Protect VMS from UBNT looks like they are locking the VMS to the hardware.
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Bob Brislin
Some of the command line programming in the US Switches is not retained on power cycle. If you ever have to go down the IPTV rabbit hole, I'd suggest something else for switches. They do not do Multicast IGMP very well as can be seen by the abundance of threads on the community forums.
I also had to throw away the dumb Cloud-Key thing. It was a cool idea to have a little device plugged into the a switch that acts as a controller and remote gateway. It just wouldn't stay awake for more than a week at a time. A small PC (NUC or something) works way better.
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Veli-Pekka Ketonen
I’m from Ubiquiti technical marketing.
Some readers commented about Ubiquiti camera performance. We do closely follow how our products perform against competition. Here is a recently published comparison. https://www.ui.com/why-protect/
Our own G3 Flex video quality results are well aligned with the earlier IPVM G3 Flex test. https://ipvm.com/reports/ubnt-flex
G3 Flex camera performed very well in both these tests. Competitors in IPVM test cost 25%-70% more than G3 Flex ($79).
In our tests, we used UniFi Protect with Cloud Key Plus as NVR. This setup offers the full range of image quality and adaptive bitrate configuration options for our cameras.
Also, we offer 24/7 chat support. If the issue is not resolved, we open a ticket get more help. Chat support alternative is not yet very well known.
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DC Long
Protect will have to wait in some installation till motion is implemented. Wasted resources and $$ recording with remote cams stream 24x7. Bandwidth is precious in many areas and the disk seems to fill fast. When do Ubiquity ONVIF 2 cams ship? The should have parallel line to sell network infrastructure.
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DC Long
How many Software engineers do some of these surveillance companies have? Ubiquity should leverage the know how.
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Birger Kollstrand
Allthough Unifi cams are not ONVIF, they are open in the sense that you can pull the RTSP stream directly from them.
Ref. https://help.ubnt.com/hc/en-us/articles/221314008-UniFi-Video-How-to-Perform-RTSP-Directly-From-the-Camera
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Undisclosed Manufacturer #8
Is there anything lacking in Netgear Switches that Ubiquity fulfills?
Both seem to offer good networking solution to video surveillance market including switches, wireless products and cloud based management.
NOTICE: This comment has been moved to its own discussion: Is There Anything Lacking In Netgear Switches That Ubiquity Fulfills?
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