Arecont Favorability Results 2019

Published Apr 22, 2019 13:29 PM

Arecont's net negativity remained the same in IPVM's 2019 integrator study, though integrator's feeling became relatively more neutral compared to 2017's results, as the 2019 response shows:

fav arecont

However, in the past 2 years, Arecont has changed substantially, with the co-founders and long time management out, and having been acquired by Costar.

From 200 integrator responses, we share ~100 responses across key themes:

  • High failer rate / bad out of the box
  • High cost
  • One-time innovators, now stagnant
  • Support / customer service issues a problem
  • Financial, tech / bandwidth, RMA woes

*** ***** ***** ***** ******* ***** with * ****** *** ******** ************ but ********** **** *******:

Low ******* / **** ******* ****

*** ***** ******** ***** **** **** to ***** *** *******'* *** ******* as *********** ** *** **** ******* rate, ****** *** ** *** *** or ***** ********* ** *** *****. Some *********** ******** ***** ** *** high ******* ***** ****'* *********** *** one ********** **** **** **** *** encountered ********** "*** *********" ** *******. Again, ** **** ******* ** ******, Axis *** ***** ** *** *********** for *******:

  • "**** ***** *** ** *** *** first ***** ** ****** ************ ***** 70 ******* *********. ************* **% ** them ****** ** *** ***** * months. *** *** ***** ** **** experience ** ***** ********* ** **'* hard ** ** **** *** *******."
  • "** ******* ***** ***** ******* ***** ago. **** ***** **********, **** ******* was ****, ** ****'* ******** *** the *** ** ********** ******* *** we'd **** ** ** *** **-*** all *** **** *** *****. ** general, *** ******* *** ******."
  • "******* *** *********** *******. ** *** many ****** **** *** ** *** failures *** ******* ******* ******* ***** install. ** **** *** ***** ** cameras *********."
  • "******* ** **** ******* ***** *** quality *******. ******* ** **** *** service. ********* *** ****-**** ***** ** to *** ** **** *** ******* brand **********.
  • "******** ****** ****** ****** ********. ****** include *** *******, ******, *** ******* issues. ************, ** *** ******** ** found ********** *** *********."
  • "**** ******* ****, **** *** ***** performance. **'* *** *** ** ****** like *** ***. ******* ***** **** and **** ** ***** **** * PM *********** ***** **** ******** **** are ~* ****** ***."
  • "******* *** *** ****** ***** ****, we ***** ***** ** *** ***** product * *** ***** *** ** it *** ****** **** **** **** turned *** ****** *** ******* ** improve ***** *******. *******, ** ***** their *****-****** *** ****** ** **** poor ***** ******* *** ** ******** to **** ******* ***** ******** *********** between *** *******. ****, *** **** interface *** *** ****** *** ********* poor. ***** *****."
  • "***** **** *********** *** **** ******. No ********** *** ****** ** ** part ** *** *********** ******** ***** cameras ****."
  • "**** *******, *** ********** **** ***** models. ***** ************ *** * ****** for *** ****. ** *****'* ******** to *** ***** ******."
  • "* **** **** **** *** **** returned ****. *** ******** *** ***** been ***** **** **** **** ********."
  • "* ***** ***** *****-****** ******* **** we ****** **** *** *** ******* of ***** **** *** ****** ******* with *********. *******, ** ****** ******** including **** ******** *** ******** *** me ** ** ********* ***** *******."
  • "* **** ** ****** ********** **** the ******* ******* **** * **** heard **** ****** ***** ** ** confidence ** ***** ********."
  • "** *** ***** ****** ****** ****** with ****** ***********. ** **** **** a **** ** *** *** ** box ********, *******, ** **** * noticeable ****** ** ******* **** **** within ** ****** ** ************. ** are *** ************ ** *** ******* to **** ** *** **** *****-****** models."
  • "***'* **** *** ******* ** *** cameras."
  • "*** ****** ***** *******, ********* ** configure, *** ****** *********."

Support / ******** ******* ******

******* *********** ***** **** ********, ***** and **** ******* ******** ** ********* or * **** ** ********:

  • "*************** ********* ** **** ****, ******** and **** ********** ** ***** ****-******* whatsoever. *'** ***** **** ****** * specification **** ******** **, ** * customer ********** **. ****** ****** *********."
  • "* *****'* **** * ************ *** or ******* *** ** **** * months. * ***'* **** **** ** going ** **** ***** *******."
  • "***'* *** ******** ********* (**** ***** and **** *******.) ******* **** *** over * ***** *** ***** * stopped ***** ****."
  • "**** ** ******* *** ******* ************. Poor ******** *** ***********."
  • "******* *** ******** ******** *******."

Used ** ** ****, *** *** *******

** **** ***** *** **** **** favorably *******, * ****** ** ***** who **** ********** ****** ******* ******* to *** **** **** *** ******* used ** ** ******, **** **********, but **** ** ****** ***** *** fallen ** *** *******, **** *** voter ********** ******* *** * ******* of "******* ** ***** *******." * common ***** *** **** *** ******* was **** *** ******* ******:

  • "**** **** ******* *** *** ***** to ****** *** *** *******, ** liked ***** *******. ** **** *** deployed **** *** *******. ****** **** time, ****** **** ** ***** ******* have ******. ** **** ******** **** of **** **** * ********* ******, same *****. *** ******* **** *** idea ** *** *** ******. ** have **** ******** *** ******* *** cameras ** * ***********. **** *** of **** ***** ****, **'** *** a *** ** ******* *** ** their ************* ****."
  • "** **** ******* ******* ******* *******, after ***** ** ******* ******. ** used **** **** **** **** *** only **** ** **** *** *****-******* and **** ***** ******, *** **** never *** *** ******* *****. **** through ******* ** ***** *********** *** quality *******, ** ***** ********. ** had * ******* ** *** ******* that **** **** **** ** *** client; **** *** *** **** **** installing *******. ** *** *** ******** me ** *** **** *****."
  • "******* ** ******* ** ***** ******* after ******** **** ***** ***********, *** service ** *******, *** ******* ***** rendering ** ***** *******."
  • "******* ******** **** ** * **** because ** *** ** **** ****** with ***** *** ******* *** ** the ***. ***** ************* **** ****** up ** **** **** *****-****** ******* and ** ** ****** ***** ******* an *********** ** ****** *******-******* **********."
  • "**** **** **** ** ******** ****** now **** *** ******* ******. **** their ******* (** ***** ** ** area) ** ***-***."

Financial **** / ******* ********* ** *****

******* *********** ***** * **** ** faith ** ** "********" ******* **** that ***** *** ********** ********* *** ** ****:

  • "* ***'* **** *** *** **** factor ** ***** ******. ****** ***'* like *** ***** ****. **** *** bandwidth **** *** **** *** **** up **** *** ********. ******* ***** their ********* ********* *** ** ****** bankruptcy ****."
  • "**** *** **** **** *** **** innovative & ****** ************* ******** ******* control, **** ********** & ******** ********* Can't ** ******** **** * *********** unstable *******."
  • "******* ** **** *** * **** little ********** **** ** **** ******* with *** ****** **********."
  • "**********. *** ****."
  • "******* *** **** ******** *********. ******* stability."

Bad *** ******* ** *****

******* *********** **** ************ **** * lengthy / ********* *** ******* **** cameras ****** ****** ** *** ***** or **** *** *** ** *** box. *** *****, **** *** *** cited *********** **** *** ********** ****** of ******* ******* ***:

  • "**** ***** ***** *** ***** ******** failures *** ********** ********* ************ ** a ****** ******."
  • "**** ******* ****, **** **** *******, poor *** *******. *** ** *** sold ** **** ***** *** *** why ** ********* ** **** ** it ** * ******** ** *** ourselves. ** *** ******* ** ***** time ** *** *** ********* ** with ****."
  • "** *** **** ****** *******, ****** image ******, ******* *******, ***. **** the *** ******* *** *******."
  • "*** ** *** *** ******* *****, poor **** *******, *** *** *******."
  • "******* ********** ********* & ******* *********** cameras **** * **** **** ** process."

**********

******* ****** ******* **** *******'* ***** was *** ** **** **** ***** industry *******, ********** *********** ********** ******** like "******" *****, "*********** ******," *** support, *** "******* ************":

  • "*****'* ***** ******** **** ***** ****, I ********** **** *** **********."
  • "*** ***** ** ******, *** *** cost ** *** ** **** **** the ******* ******."
  • "*** **** *********** ****** ** *** past *** * ******* ***** ***, also ********* ****** ***** *** ** and *** ***."
  • "******* *******, *****, *** ***** ******* are *** ***** ***** ***** ** no ******** ** *********** **** *** our ********."
  • "**** ******* *****, ****, ******* ************."

Technical ****** / ********* ** *********

******** ***** *********** **** **** ********* with ********* ****** *** ************ ** configuration, ****** **** ** ****-********* ** the *****-****** ******:

  • "****** **** **** ******. *** ******** when ********** **. **** ** ****** occasionally *** * ***."
  • "***** ****** ******** **** ****** ****, and ***** ******* ******* * **** view, *** **** *** **** ****** that ***'* ****** **** **** **** VMS *********. ** **** **** ****** more **** **** ** ****."
  • "***** *****-****** ****** *****'* **** **** edge **-*******. ******** * *****-***** ** perform *** ********."
  • "** ****** *** ******* ***** * years ***, ******** **********. ********* *** not **, ******** ******* ********. *** not **** **********, ***** ** *** negative ******* **** ****."

High ********* *********** ** *****

******** *** *** ******** ********* *** the ******* **** *******'* **** ********* consumption *** * ****-*******:

  • "******* *** **** ********* *** ******** Behind ** **********."
  • "*** ********** **** ** *******. *** interface ** *** *********. ********* ** insufficient. *** ********* *** *********. ** recent *****, **** *** **** *** camera *******."
  • "********** ********. **** *** ******* ****** and ******* ** ** ****. * ended ** ****** ** ******* *** better **** ******** ********. ****** ***** multisensor *******. **** **** **** **** bandwidth *** *** ********* ** *********. Poor ***."
  • "******* *** ********* ** ********* *** get ** ****. **** *********. **** price. **** ****** *****. ********* ** install. *** ******* **** ****** *********. No ***** ******."

Positive *% Value: ********** / **** ** *** / ***** *****

*** ******** ** ****** *********** *** something ******** ** *** ***** *******, focusing ** ***** ** ***** ** "innovative ********," "****-********** *******," *** "********** cost."A *** ********* **** ******* *** a "***********" ** *******'* **** ** "work ** **** ********* *** ********'* specific *****." ** ** ******* **** among ******** ******, ***** **** ***** complaints ** * **** ** "******* reliability," "**** ** ******* *******," ** an ********* **** ******* ** **** used *** *** *****-****** *******:

  • "**** - ********** ********. ***** ***** G2 ****** ****** *** * *** of ****** **************. ******* - ******* Product ***********."
  • "***** *********** ** **** ** **** solutions *** ********'* ******** *****. ******* a ****** ******* ** *** ********* ceiling ******."
  • "* **** *** *****-**** *******."
  • "**** ******* ***** *** ****. **** to ********** *** ************* ******* ****-**. Despite *** ******* ******* ******* *******, I **** ** *** ** **** had **** *** ** *** *** failures. ******** **** ** **** *** catching ** ** *** *****-****** ******. Seems **** *** ********* ** *** founders *** *** ******* ***** **** be * ***** **-****** *** ****."
  • "* **** ****-********** ******* *** *** they ********* ******** ******* **** *** device. ***? **** ********* ****-********* ********* that *** ********* **** ******** ********* that ******* **** **** ** **********, for *******, ***** **** ******** **** just *** ***** ** **********."
  • "** ******* ***** ** *** **** due ** ******* ******* ****** *** In ****** ** ******** **** ******** Checked *** ***** *******. **** ***** free **-*** **** *********, ** ** tried * *** ********* ******* ***. They ****** **** *** ** *** when ** ******** * ******* *** prices ******* *************. ** *** ** good, ***** * *** ****** **** and ***** *** ******* **** **** support **** *****-**** *** **** ******. Haven’t **** ***** **** ** ***** service, ** * **** ** ******* on ****."
  • "*** *****-****** ******* *** **** *** very **** ** ***** *** ****** upon ************. ********** **** **** ***********. We **** *** * **** ******* with ******* *****-****** *** ** *** use *** ** *** ***** ****** models."
  • "**** **** ** **** ****** ********** / '*********' ******* ** * **** cost-effective ***** *****."
  • "* **** *** ******* **** ** terms ** * ***** ** ********* cameras ********* ***** ***** * ***** choice ** * ********** ****. *** introduction ** ******* *** ********** ** also ***** ** **** *** *** get * ******** ******* ********."

*******

*** '***' ** '********' ******* ** no ****. *** *** ******* ****** 'A ****** *******' ******** ** **** a **** **** ************ ********.

** ** ********* ** *** *** West **** ******: ****** **** ** that ******* ***** *** ******** *** in ******** **** *** ** ********** concerns *** *** ******* **** ***** happen ***** *** ***********. *******, **** say ** **** ***** **** ********* significantly *** *** ******* *** ******* on **********, ********* ****** ******* [**** no ****** *********], ********* **** *** systems, *** ***** ******* ******, ********** in ***** ****** ******, ********* **-***** employees.

**** **** *** **** *** ********* to ********** ** ****** *** ********* their *** *****, **** *** **** generation ********* ** *********** *** ******* for ******* ** ***** ****.

******* ****** * ******, *********. ** will ** *********** ** *** *** much ** * ******** ****** **** Costar *** ***** ** *******.

Comments (8)
UM
Undisclosed Manufacturer #1
Apr 22, 2019

****** **** ** **** ******* ***** had ******** *** ** ******** **** due ** ********** ******** *** *** knowing **** ***** ****** ***** *** acquisition. *******, **** *** ** **** sales **** ********* *************...

** * **** **** ** *** ISC **** **** ******, *'* ** interested ** ***** ***** ********* ***** came ****. ** **** **** *** prospects / *** *****, ** ** they **** ****** ******** *******, ** if ******* ******** **** *** **** already ******** ********* ****** ***.

JH
John Honovich
Apr 23, 2019
IPVM

****** ********:

***** ***** *** ** ****** **** of *** ******* ****** ****** ******* families, ** *** ****** ** ********* demand *** *** *** ********* *******. Last **** ** ******** ******* *** models *** **** *** *** ***** deployed **** *** ******** *** *** distributor *********.

***** **** ** *** ****** ****** has ******* ********** ************* *** **** importantly, ** *** ******* * *** culture ***** ** *** ***** ** customer *******, ******* ******* & ***********. 

(1)
UM
Undisclosed Manufacturer #1
Apr 23, 2019

******, ****. **** ** **** ***** IPVM ***** **.

BK
Bo Kroumov
Jun 06, 2019
IPVMU Certified

* *** **** *** ** ***** : "* **** ** ****** ********** with *** ******* ******* **** * have ***** **** ****** ***** ** no ********** ** ***** ********." 

*********! ****** * ** ******* *** what ****** **** ** ***** **** ? *** ***** * **** * people ** ** *** ****** ** and ** **** ***** ******* … And ***** ******** * **** ************ hates *** **** ************. ** * propagate ***** **************** ?

** *** ** ******* ** ********* I **** ******* ******* ******* ******* 4-imager ******* **** *** ***** ******* after **** **** ** ***** ** Arizona **********. * **** **** ********* those **** ******* ******* *** ****** are ***** ******** ****** **** **** they *****. *** **** ***** * have **** *** ** *** *******. This ** *** *** ****** ***. 

 

(2)
(1)
JF
James Ford
Oct 03, 2019

* *** ***** ** *** *** process. * ***** ******* ** **** a **** ************ **** **** *** they **** *** ******* ** **** good **** *** *************** *******, *** RMA's *** **** ******. * *** an *** ********* ** * ****** (for *******) **** **** ******** ** and ******** ** ** ******* *** sometimes ** **** **** **** *** or *********. ********** * **** *** replacement *** **** **** *** *** return ***** ** ******** ** *** case ******. ********, *** *** ******* RMA ** *** *** ******** ** sell *** **** ** *********** ******** that *** ** ** * ******* or *********-*******. *** *** ** **** advanced, ***** ******* ***** ********* ** deal **** **** *** ****** ****** back *****. **** ******* ******* ****** stand ** *** **** ** **** they ** ***** (*** **). * don't **** ** **** *** ***** about *** *****-*******, ** ***'** ***** with ****, *** ******** **** *** full *****.

(1)
JH
John Honovich
Oct 03, 2019
IPVM

*****, ******. ** *** * **** recent **** ** **** *****:"***" ******* ***** ******** "******* * Fight"

Avatar
Ayaz Mohammed
Oct 10, 2019

* ***** **** *** ***** ********* and ******* *** **** ********** ******* is * *** ****** * *****.

***** ******* *** ******** *********, * lot ** **** **** ** ** from *********** *** *** *** ********** years *** *** **** *** **** tried **** ********. ** ***** ****** be ********** * **** ******.

* **** **** ** ** ** my **** **** *** **** * decade *** * *** **** ****** with *** ***** ******* ** **** and ******* ***** **** **** '**. But *** ******* **** * *** install ***** ****** *** *** ***** running *** * *****. *** **** is ** *** ****** **** **** extreme ******* **********.

** *** ******** **** ***** ****+ cameras ** **** *** **** ** 2017 *** ***** * **** *********** in *** ******* *****. * ***** wouldn't ******* **** ** **** ** Bosch *** **** **** **** *** their ***** ***** *** *****.

****** ***** *** ** ** ********, I ******** ** *** **** *** current ********** ********** ***** *** *********** so ****** *******.

***** ******* **** ** ****** *** restrict *** ********* *** ******* ** reviews **** **/******* *** **** ******** been ***** *** ******* ** ****** years.

(1)
Avatar
Clint Hays
Oct 10, 2019

**** ***** ***** ** **** ** regards ** ***** ****** **** ****, but ****'* *** *** ******** ******** work. ** ** *** ****** *********** to **** ********* **** *** ****** them **** ** *** ***** ** abandoning *** ****** ** *** **** then **** ** ***** * ***** current *******; **** ** ** **** mention * **** ********* *** ***'* just ****.

*'** *** ******** *********** **** ******* steakhouse ** *** ****, *** ****'* caused ** ** ***** **** **** a ******** *******, ** ** ** opinion ** **** ** ***** **** is **** * ***. ** ******* wouldn't ** ******* ******* * ******* they **** ** ****** ***** *** risk.

(1)
(1)