*** ***** ***** ***** Arecont ***** **** * strong *** ******** ************ but ********** **** *******:
Low ******* / **** ******* ****
*** ***** ******** ***** that **** ** ***** was *******'* *** ******* as *********** ** *** high ******* ****, ****** out ** *** *** or ***** ********* ** the *****. **** *********** provided ***** ** *** high ******* ***** ****'* encountered *** *** ********** even **** **** *** encountered ********** "*** *********" on *******. *****, ** this ******* ** ******, Axis *** ***** ** the *********** *** *******:
- "**** ***** *** ** did *** ***** ***** IP ****** ************ ***** 70 ******* *********. ************* 15% ** **** ****** in *** ***** * months. *** *** ***** of **** ********** ** still ********* ** **'* hard ** ** **** for *******."
- "** ******* ***** ***** cameras ***** ***. **** broke **********, **** ******* was ****, ** ****'* uncommon *** *** *** to ********** ******* *** we'd **** ** ** and **-*** *** *** cams *** *****. ** general, *** ******* *** subpar."
- "******* *** *********** *******. We *** **** ****** with *** ** *** failures *** ******* ******* shortly ***** *******. ** like *** ***** ** cameras *********."
- "******* ** **** ******* rates *** ******* *******. History ** **** *** service. ********* *** ****-**** would ** ** *** if **** *** ******* brand **********.
- "******** ****** ****** ****** takeover. ****** ******* *** cameras, ******, *** ******* issues. ************, ** *** occasion ** ***** ********** MAC *********."
- "**** ******* ****, **** low ***** ***********. **'* too *** ** ****** like *** ***. ******* doing **** *** **** to ***** **** * PM *********** ***** **** Areconts **** *** ~* months ***."
- "******* *** *** ****** about ****, ** ***** tried ** *** ***** product * *** ***** ago ** ** *** stated **** **** **** turned *** ****** *** started ** ******* ***** product. *******, ** ***** their *****-****** *** ****** to **** **** ***** quality *** ** ******** to **** ******* ***** exposure *********** ******* *** imagers. ****, *** **** interface *** *** ****** was ********* ****. ***** again."
- "***** **** *********** *** been ******. ** ********** can ****** ** ** part ** *** *********** problems ***** ******* ****."
- "**** *******, *** ********** with ***** ******. ***** requirements *** * ****** for *** ****. ** haven't ******** ** *** newer ******."
- "* **** **** **** and **** ******** ****. The ******** *** ***** been ***** **** **** once ********."
- "* ***** ***** *****-****** cameras **** ** ****** them *** *** ******* of ***** **** *** camera ******* **** *********. However, ** ****** ******** including **** ******** *** comments *** ** ** be ********* ***** *******."
- "* **** ** ****** experience **** *** ******* however **** * **** heard **** ****** ***** me ** ********** ** their ********."
- "** *** ***** ****** severe ****** **** ****** reliability. ** **** **** a **** ** *** out ** *** ********, however, ** **** * noticeable ****** ** ******* that **** ****** ** months ** ************. ** are *** ************ ** our ******* ** **** to *** **** *****-****** models."
- "***'* **** *** ******* of *** *******."
- "*** ****** ***** *******, difficult ** *********, *** enough *********."
Support / ******** ******* ******
******* *********** ***** **** customer, ***** *** **** support ******** ** ********* or * **** ** presence:
- "*************** ********* ** **** with, ******** *** **** absolutely ** ***** ****-******* whatsoever. *'** ***** **** across * ************* **** requires **, ** * customer ********** **. ****** market *********."
- "* *****'* **** * manufactures *** ** ******* rep ** **** * months. * ***'* **** what ** ***** ** with ***** *******."
- "***'* *** ******** ********* (both ***** *** **** support.) ******* **** *** over * ***** *** since * ******* ***** them."
- "**** ** ******* *** channel ************. **** ******** and ***********."
- "******* *** ******** ******** service."
Used ** ** ****, *** *** *******
** **** ***** *** felt **** ********* *******, a ****** ** ***** who **** ********** ****** Arecont ******* ** *** fact **** *** ******* used ** ** ******, more **********, *** **** in ****** ***** *** fallen ** *** *******, with *** ***** ********** Arecont *** * ******* of "******* ** ***** laurels." * ****** ***** was **** *** ******* was **** *** ******* better:
- "**** **** ******* *** the ***** ** ****** the *** *******, ** liked ***** *******. ** sold *** ******** **** 150 *******. ****** **** time, ****** **** ** these ******* **** ******. We **** ******** **** of **** **** * different ******, **** *****. Our ******* **** *** idea ** *** *** camera. ** **** **** offering *** ******* *** cameras ** * ***********. With *** ** **** being ****, **'** *** a *** ** ******* due ** ***** ************* woes."
- "** **** ******* ******* selling *******, ***** ***** of ******* ******. ** used **** **** **** were *** **** **** in **** *** *****-******* and **** ***** ******, but **** ***** *** the ******* *****. **** through ******* ** ***** responsible *** ******* *******, it ***** ********. ** had * ******* ** one ******* **** **** near **** ** *** client; **** *** *** last **** ********** *******. No *** *** ******** me ** *** **** again."
- "******* ** ******* ** their ******* ***** ******** some ***** ***********, *** service ** *******, *** strange ***** ********* ** their *******."
- "******* ******** **** ** a **** ******* ** had ** **** ****** with ***** *** ******* out ** *** ***. Other ************* **** ****** up ** **** **** multi-imager ******* *** ** no ****** ***** ******* an *********** ** ****** problem-solving **********."
- "**** **** **** ** industry ****** *** **** are ******* ******. **** their ******* (** ***** in ** ****) ** sub-par."
Financial **** / ******* ********* ** *****
******* *********** ***** * lack ** ***** ** an "********" ******* **** that ***** *** ********** as******* *** ** ****:
- "* ***'* **** *** the **** ****** ** their ******. ****** ***'* like *** ***** ****. They *** ********* **** and **** *** **** up **** *** ********. Nervous ***** ***** ********* situation *** ** ****** bankruptcy ****."
- "**** *** **** **** are **** ********** & priced ************* ******** ******* control, **** ********** & customer ********* ***'* ** business **** * *********** unstable *******."
- "******* ** **** *** I **** ****** ********** that ** **** ******* with *** ****** **********."
- "**********. *** ****."
- "******* *** **** ******** intensive. ******* *********."
Bad *** ******* ** *****
******* *********** **** ************ with * ******* / difficult *** ******* **** cameras ****** ****** ** the ***** ** **** bad *** ** *** box. *** *****, **** was *** ***** *********** when *** ********** ****** of ******* ******* ***:
- "**** ***** ***** *** after ******** ******** *** difficulty ********* ************ ** a ****** ******."
- "**** ******* ****, **** tech *******, **** *** process. *** ** *** sold ** **** ***** ago *** *** ** installed ** **** ** it ** * ******** we *** *********. ** are ******* ** ***** time ** *** *** replacing ** **** ****."
- "** *** **** ****** cameras, ****** ***** ******, quality *******, ***. **** the *** ******* *** painful."
- "*** ** *** *** failure *****, **** **** support, *** *** *******."
- "******* ********** ********* & factory *********** ******* **** a **** **** ** process."
**********
******* ****** ******* **** Arecont's ***** *** *** in **** **** ***** industry *******, ********** *********** peripheral ******** **** "******" setup, "*********** ******," *** support, *** "******* ************":
- "*****'* ***** ******** **** about ****, * ********** they *** **********."
- "*** ***** ** ******, and *** **** ** not ** **** **** the ******* ******."
- "*** **** *********** ****** in *** **** *** a ******* ***** ***, also ********* ****** ***** the ** *** *** out."
- "******* *******, *****, *** local ******* *** *** worst ***** ***** ** no ******** ** *********** them *** *** ********."
- "**** ******* *****, ****, complex ************."
Technical ****** / ********* ** *********
******** ***** *********** **** more ********* **** ********* issues *** ************ ** configuration, ****** **** ** edge-dewarping ** *** *****-****** camera:
- "****** **** **** ******. Not ******** **** ********** to. **** ** ****** occasionally *** * ***."
- "***** ****** ******** **** pretty ****, *** ***** cameras ******* * **** view, *** **** *** poor ****** **** ***'* always **** **** **** VMS *********. ** **** been ****** **** **** once ** ****."
- "***** *****-****** ****** *****'* come **** **** **-*******. Requires * *****-***** ** perform *** ********."
- "** ****** *** ******* about * ***** ***, negative **********. ********* *** not **, ******** ******* randomly. *** *** **** thereafter, ***** ** *** negative ******* **** ****."
High ********* *********** ** *****
******** *** *** ******** sentiment *** *** ******* that *******'* **** ********* consumption *** * ****-*******:
- "******* *** **** ********* Not ******** ****** ** technology."
- "*** ********** **** ** cameras. *** ********* ** not *********. ********* ** insufficient. *** ********* *** important. ** ****** *****, have *** **** *** camera *******."
- "********** ********. **** *** several ****** *** ******* is ** ****. * ended ** ****** ** replace *** ****** **** reliable ********. ****** ***** multisensor *******. **** **** have **** ********* *** are ********* ** *********. Poor ***."
- "******* *** ********* ** configure *** *** ** work. **** *********. **** price. **** ****** *****. Difficult ** *******. *** quality **** ****** *********. No ***** ******."
Positive *% Value: ********** / **** ** *** / ***** *****
*** ******** ** ****** integrators *** ********* ******** to *** ***** *******, focusing ** ***** ** found ** "********** ********," "high-resolution *******," *** "********** cost."A *** ********* **** support *** * "***********" on *******'* **** ** "work ** **** ********* for ********'* ******** *****." It ** ******* **** among ******** ******, ***** were ***** ********** ** a **** ** "******* reliability," "**** ** ******* control," ** ** ********* that ******* ** **** used *** *** *****-****** cameras:
- "**** - ********** ********. Multi ***** ** ****** allows *** * *** of ****** **************. ******* - ******* ******* ***********."
- "***** *********** ** **** to **** ********* *** customer's ******** *****. ******* a ****** ******* ** fit ********* ******* ******."
- "* **** *** *****-**** cameras."
- "**** ******* ***** *** reps. **** ** ********** and ************* ******* ****-**. Despite *** ******* ******* quality *******, * **** to *** ** **** had **** *** ** the *** ********. ******** else ** **** *** catching ** ** *** multi-imager ******. ***** **** the ********* ** *** founders *** *** ******* there **** ** * great **-****** *** ****."
- "* **** ****-********** ******* and *** **** ********* multiple ******* **** *** device. ***? **** ********* cost-efficient ********* **** *** perfectly **** ******** ********* that ******* **** **** of **********, *** *******, large **** ******** **** just *** ***** ** connection."
- "** ******* ***** ** the **** *** ** quality ******* ****** *** In ****** ** ******** made ******** ******* *** their *******. **** ***** free **-*** **** *********, so ** ***** * few ********* ******* ***. They ****** **** *** us *** **** ** register * ******* *** prices ******* *************. ** far ** ****, ***** a *** ****** **** and ***** *** ******* good **** ******* **** super-fast *** **** ******. Haven’t **** ***** **** or ***** *******, ** I **** ** ******* on ****."
- "*** *****-****** ******* *** they *** **** **** to ***** *** ****** upon ************. ********** **** with ***********. ** **** had * **** ******* with ******* *****-****** *** do *** *** *** of *** ***** ****** models."
- "**** **** ** **** higher ********** / '*********' cameras ** * **** cost-effective ***** *****."
- "* **** *** ******* line ** ***** ** a ***** ** ********* cameras ********* ***** ***** a ***** ****** ** a ********** ****. *** introduction ** ******* *** Appliances ** **** ***** so **** *** *** get * ******** ******* solution."
*******
*** '***' ** '********' Arecont ** ** ****. The *** ******* ****** 'A ****** *******' ******** it **** * **** more ************ ********.
** ** ********* ** our *** **** **** report: ****** **** ** that ******* ***** *** bottomed *** ** ******** 2018 *** ** ********** concerns *** *** ******* what ***** ****** ***** the ***********. *******, **** say ** **** ***** have ********* ************* *** the ******* *** ******* on **********, ********* ****** offices [**** ** ****** available], ********* **** *** systems, *** ***** ******* people, ********** ** ***** Clovis ******, ********* **-***** employees.
**** **** *** **** are ********* ** ********** to ****** *** ********* their *** *****, **** the **** ********** ********* in *********** *** ******* for ******* ** ***** 2020.
******* ****** * ******, certainly. ** **** ** interesting ** *** *** much ** * ******** change **** ****** *** bring ** *******.
Comments (8)
Undisclosed Integrator #1
As I also said in the ISC West 2019 report, I'd be interested in where these increased sales came from. If they were new prospects / new sales, of if they were timely contract refills, or if Arecont products were fed into already existing contracts Costar had.
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Bo Kroumov
I saw this one in there : "I have no direct experience with the product however what I have heard from others gives me no confidence in their products."
Seriously! Should I be telling you what people tell me about IPVM ? And still I have 5 people in my org signed up and we have taken classes … And still everyone I know passionately hates the IPVM opinionating. Do I propagate their narrowmindedness ?
As far as Arecont is concerned I have several hundred outdoor mounted 4-imager cameras that are still working after more than 12 years in Arizona conditions. I have been replacing those with Arecont cameras and issues are being resolved pretty well when they arise. The only issue I have ever had is RMA process. This is all way better now.
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James Ford
I can speak to the RMA process. I think because we have a good relationship with them and they know our company is very good with the troubleshooting process, our RMA's are very smooth. I get an RMA submitted on a Monday (for example) they have reviewed it and approved it by Tuesday and sometimes it will ship that day or Wednesday. Frequently I have the replacement the same week and the return label is attached to the case online. Honestly, its the easiest RMA of all the products we sell and that is essentially anything that can go on a network or intrusion-related. The RMA is also advanced, where several other companies we deal with want the faulty device back first. Just thought someone should stand up for them on what they do right (for us). I don't need to blow any smoke about the multi-imagers, if you've dealt with them, you probably know the full story.
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Ayaz Mohammed
I value IPVM for their reporting and updates but this particular article is a bit skewed I think.
Going through the negative responses, a lot of them seem to be from integrators who had bad experience years ago and have not even tried them recently. So those cannot be considered a 2019 update.
I have been an SI in my past life for over a decade and I did have issues with the image quality in 2011 and stopped using them till '15. But the cameras that I did install never failed and are still running for 9 years. And this is in the middle east with extreme weather conditions.
We did projects with about 2000+ cameras in 2016 and more in 2017 and found a vast improvement in the product lines. I still wouldn't compare them to Axis or Bosch but they were good for their price point and class.
Having moved out of SI business, I honestly do not know the current conditions especially after the acquisition so cannot comment.
Would suggest IPVM to filter and restrict the responses and metrics to reviews from SI/clients who have actually been using the product in recent years.
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