Arecont's net negativity remained the same in IPVM's 2019 integrator study, though integrator's feeling became relatively more neutral compared to 2017's results, as the 2019 response shows:
However, in the past 2 years, Arecont has changed substantially, with the co-founders and long time management out, and having been acquired by Costar.
From 200 integrator responses, we share ~100 responses across key themes:
- High failer rate / bad out of the box
- High cost
- One-time innovators, now stagnant
- Support / customer service issues a problem
- Financial, tech / bandwidth, RMA woes