Arecont Favorability Results 2019

By: IPVM Team, Published on Apr 22, 2019

Arecont's net negativity remained the same in IPVM's 2019 integrator study, though integrator's feeling became relatively more neutral compared to 2017's results, as the 2019 response shows:

fav arecont

However, in the past 2 years, Arecont has changed substantially, with the co-founders and long time management out, and having been acquired by Costar.

From 200 integrator responses, we share ~100 responses across key themes:

  • High failer rate / bad out of the box
  • High cost
  • One-time innovators, now stagnant
  • Support / customer service issues a problem
  • Financial, tech / bandwidth, RMA woes

*******'* *** ********** ******** the **** ** ****'* 2019 ********** *****, ****** integrator's ******* ****** ********** more *************** ** ****'* *******, ** *** **** response *****:

fav arecont

*******, ** *** **** 2 *****, ******* *** changed *************, **** *****-******** *** **** **** management ***, ********* **** ******** ** Costar.

**** *** ********** *********, we ***** ~*** ********* across *** ******:

  • **** ****** **** / bad *** ** *** box
  • **** ****
  • ***-**** **********, *** ********
  • ******* / ******** ******* issues * *******
  • *********, **** / *********, RMA ****

[***************]

*** ***** ***** ***** Arecont ***** **** * strong *** ******** ************ but ********** **** *******:

Low ******* / **** ******* ****

*** ***** ******** ***** that **** ** ***** was *******'* *** ******* as *********** ** *** high ******* ****, ****** out ** *** *** or ***** ********* ** the *****. **** *********** provided ***** ** *** high ******* ***** ****'* encountered *** *** ********** even **** **** *** encountered ********** "*** *********" on *******. *****, ** this ******* ** ******, Axis *** ***** ** the *********** *** *******:

  • "**** ***** *** ** did *** ***** ***** IP ****** ************ ***** 70 ******* *********. ************* 15% ** **** ****** in *** ***** * months. *** *** ***** of **** ********** ** still ********* ** **'* hard ** ** **** for *******."
  • "** ******* ***** ***** cameras ***** ***. **** broke **********, **** ******* was ****, ** ****'* uncommon *** *** *** to ********** ******* *** we'd **** ** ** and **-*** *** *** cams *** *****. ** general, *** ******* *** subpar."
  • "******* *** *********** *******. We *** **** ****** with *** ** *** failures *** ******* ******* shortly ***** *******. ** like *** ***** ** cameras *********."
  • "******* ** **** ******* rates *** ******* *******. History ** **** *** service. ********* *** ****-**** would ** ** *** if **** *** ******* brand **********.
  • "******** ****** ****** ****** takeover. ****** ******* *** cameras, ******, *** ******* issues. ************, ** *** occasion ** ***** ********** MAC *********."
  • "**** ******* ****, **** low ***** ***********. **'* too *** ** ****** like *** ***. ******* doing **** *** **** to ***** **** * PM *********** ***** **** Areconts **** *** ~* months ***."
  • "******* *** *** ****** about ****, ** ***** tried ** *** ***** product * *** ***** ago ** ** *** stated **** **** **** turned *** ****** *** started ** ******* ***** product. *******, ** ***** their *****-****** *** ****** to **** **** ***** quality *** ** ******** to **** ******* ***** exposure *********** ******* *** imagers. ****, *** **** interface *** *** ****** was ********* ****. ***** again."
  • "***** **** *********** *** been ******. ** ********** can ****** ** ** part ** *** *********** problems ***** ******* ****."
  • "**** *******, *** ********** with ***** ******. ***** requirements *** * ****** for *** ****. ** haven't ******** ** *** newer ******."
  • "* **** **** **** and **** ******** ****. The ******** *** ***** been ***** **** **** once ********."
  • "* ***** ***** *****-****** cameras **** ** ****** them *** *** ******* of ***** **** *** camera ******* **** *********. However, ** ****** ******** including **** ******** *** comments *** ** ** be ********* ***** *******."
  • "* **** ** ****** experience **** *** ******* however **** * **** heard **** ****** ***** me ** ********** ** their ********."
  • "** *** ***** ****** severe ****** **** ****** reliability. ** **** **** a **** ** *** out ** *** ********, however, ** **** * noticeable ****** ** ******* that **** ****** ** months ** ************. ** are *** ************ ** our ******* ** **** to *** **** *****-****** models."
  • "***'* **** *** ******* of *** *******."
  • "*** ****** ***** *******, difficult ** *********, *** enough *********."

Support / ******** ******* ******

******* *********** ***** **** customer, ***** *** **** support ******** ** ********* or * **** ** presence:

  • "*************** ********* ** **** with, ******** *** **** absolutely ** ***** ****-******* whatsoever. *'** ***** **** across * ************* **** requires **, ** * customer ********** **. ****** market *********."
  • "* *****'* **** * manufactures *** ** ******* rep ** **** * months. * ***'* **** what ** ***** ** with ***** *******."
  • "***'* *** ******** ********* (both ***** *** **** support.) ******* **** *** over * ***** *** since * ******* ***** them."
  • "**** ** ******* *** channel ************. **** ******** and ***********."
  • "******* *** ******** ******** service."

Used ** ** ****, *** *** *******

** **** ***** *** felt **** ********* *******, a ****** ** ***** who **** ********** ****** Arecont ******* ** *** fact **** *** ******* used ** ** ******, more **********, *** **** in ****** ***** *** fallen ** *** *******, with *** ***** ********** Arecont *** * ******* of "******* ** ***** laurels." * ****** ***** was **** *** ******* was **** *** ******* better:

  • "**** **** ******* *** the ***** ** ****** the *** *******, ** liked ***** *******. ** sold *** ******** **** 150 *******. ****** **** time, ****** **** ** these ******* **** ******. We **** ******** **** of **** **** * different ******, **** *****. Our ******* **** *** idea ** *** *** camera. ** **** **** offering *** ******* *** cameras ** * ***********. With *** ** **** being ****, **'** *** a *** ** ******* due ** ***** ************* woes."
  • "** **** ******* ******* selling *******, ***** ***** of ******* ******. ** used **** **** **** were *** **** **** in **** *** *****-******* and **** ***** ******, but **** ***** *** the ******* *****. **** through ******* ** ***** responsible *** ******* *******, it ***** ********. ** had * ******* ** one ******* **** **** near **** ** *** client; **** *** *** last **** ********** *******. No *** *** ******** me ** *** **** again."
  • "******* ** ******* ** their ******* ***** ******** some ***** ***********, *** service ** *******, *** strange ***** ********* ** their *******."
  • "******* ******** **** ** a **** ******* ** had ** **** ****** with ***** *** ******* out ** *** ***. Other ************* **** ****** up ** **** **** multi-imager ******* *** ** no ****** ***** ******* an *********** ** ****** problem-solving **********."
  • "**** **** **** ** industry ****** *** **** are ******* ******. **** their ******* (** ***** in ** ****) ** sub-par."

Financial **** / ******* ********* ** *****

******* *********** ***** * lack ** ***** ** an "********" ******* **** that ***** *** ********** as******* *** ** ****:

  • "* ***'* **** *** the **** ****** ** their ******. ****** ***'* like *** ***** ****. They *** ********* **** and **** *** **** up **** *** ********. Nervous ***** ***** ********* situation *** ** ****** bankruptcy ****."
  • "**** *** **** **** are **** ********** & priced ************* ******** ******* control, **** ********** & customer ********* ***'* ** business **** * *********** unstable *******."
  • "******* ** **** *** I **** ****** ********** that ** **** ******* with *** ****** **********."
  • "**********. *** ****."
  • "******* *** **** ******** intensive. ******* *********."

Bad *** ******* ** *****

******* *********** **** ************ with * ******* / difficult *** ******* **** cameras ****** ****** ** the ***** ** **** bad *** ** *** box. *** *****, **** was *** ***** *********** when *** ********** ****** of ******* ******* ***:

  • "**** ***** ***** *** after ******** ******** *** difficulty ********* ************ ** a ****** ******."
  • "**** ******* ****, **** tech *******, **** *** process. *** ** *** sold ** **** ***** ago *** *** ** installed ** **** ** it ** * ******** we *** *********. ** are ******* ** ***** time ** *** *** replacing ** **** ****."
  • "** *** **** ****** cameras, ****** ***** ******, quality *******, ***. **** the *** ******* *** painful."
  • "*** ** *** *** failure *****, **** **** support, *** *** *******."
  • "******* ********** ********* & factory *********** ******* **** a **** **** ** process."

**********

******* ****** ******* **** Arecont's ***** *** *** in **** **** ***** industry *******, ********** *********** peripheral ******** **** "******" setup, "*********** ******," *** support, *** "******* ************":

  • "*****'* ***** ******** **** about ****, * ********** they *** **********."
  • "*** ***** ** ******, and *** **** ** not ** **** **** the ******* ******."
  • "*** **** *********** ****** in *** **** *** a ******* ***** ***, also ********* ****** ***** the ** *** *** out."
  • "******* *******, *****, *** local ******* *** *** worst ***** ***** ** no ******** ** *********** them *** *** ********."
  • "**** ******* *****, ****, complex ************."

Technical ****** / ********* ** *********

******** ***** *********** **** more ********* **** ********* issues *** ************ ** configuration, ****** **** ** edge-dewarping ** *** *****-****** camera:

  • "****** **** **** ******. Not ******** **** ********** to. **** ** ****** occasionally *** * ***."
  • "***** ****** ******** **** pretty ****, *** ***** cameras ******* * **** view, *** **** *** poor ****** **** ***'* always **** **** **** VMS *********. ** **** been ****** **** **** once ** ****."
  • "***** *****-****** ****** *****'* come **** **** **-*******. Requires * *****-***** ** perform *** ********."
  • "** ****** *** ******* about * ***** ***, negative **********. ********* *** not **, ******** ******* randomly. *** *** **** thereafter, ***** ** *** negative ******* **** ****."

High ********* *********** ** *****

******** *** *** ******** sentiment *** *** ******* that *******'* **** ********* consumption *** * ****-*******:

  • "******* *** **** ********* Not ******** ****** ** technology."
  • "*** ********** **** ** cameras. *** ********* ** not *********. ********* ** insufficient. *** ********* *** important. ** ****** *****, have *** **** *** camera *******."
  • "********** ********. **** *** several ****** *** ******* is ** ****. * ended ** ****** ** replace *** ****** **** reliable ********. ****** ***** multisensor *******. **** **** have **** ********* *** are ********* ** *********. Poor ***."
  • "******* *** ********* ** configure *** *** ** work. **** *********. **** price. **** ****** *****. Difficult ** *******. *** quality **** ****** *********. No ***** ******."

Positive *% Value: ********** / **** ** *** / ***** *****

*** ******** ** ****** integrators *** ********* ******** to *** ***** *******, focusing ** ***** ** found ** "********** ********," "high-resolution *******," *** "********** cost."A *** ********* **** support *** * "***********" on *******'* **** ** "work ** **** ********* for ********'* ******** *****." It ** ******* **** among ******** ******, ***** were ***** ********** ** a **** ** "******* reliability," "**** ** ******* control," ** ** ********* that ******* ** **** used *** *** *****-****** cameras:

  • "**** - ********** ********. Multi ***** ** ****** allows *** * *** of ****** **************. ******* - ******* ******* ***********."
  • "***** *********** ** **** to **** ********* *** customer's ******** *****. ******* a ****** ******* ** fit ********* ******* ******."
  • "* **** *** *****-**** cameras."
  • "**** ******* ***** *** reps. **** ** ********** and ************* ******* ****-**. Despite *** ******* ******* quality *******, * **** to *** ** **** had **** *** ** the *** ********. ******** else ** **** *** catching ** ** *** multi-imager ******. ***** **** the ********* ** *** founders *** *** ******* there **** ** * great **-****** *** ****."
  • "* **** ****-********** ******* and *** **** ********* multiple ******* **** *** device. ***? **** ********* cost-efficient ********* **** *** perfectly **** ******** ********* that ******* **** **** of **********, *** *******, large **** ******** **** just *** ***** ** connection."
  • "** ******* ***** ** the **** *** ** quality ******* ****** *** In ****** ** ******** made ******** ******* *** their *******. **** ***** free **-*** **** *********, so ** ***** * few ********* ******* ***. They ****** **** *** us *** **** ** register * ******* *** prices ******* *************. ** far ** ****, ***** a *** ****** **** and ***** *** ******* good **** ******* **** super-fast *** **** ******. Haven’t **** ***** **** or ***** *******, ** I **** ** ******* on ****."
  • "*** *****-****** ******* *** they *** **** **** to ***** *** ****** upon ************. ********** **** with ***********. ** **** had * **** ******* with ******* *****-****** *** do *** *** *** of *** ***** ****** models."
  • "**** **** ** **** higher ********** / '*********' cameras ** * **** cost-effective ***** *****."
  • "* **** *** ******* line ** ***** ** a ***** ** ********* cameras ********* ***** ***** a ***** ****** ** a ********** ****. *** introduction ** ******* *** Appliances ** **** ***** so **** *** *** get * ******** ******* solution."

*******

*** '***' ** '********' Arecont ** ** ****. The *** ******* ****** 'A ****** *******' ******** it **** * **** more ************ ********.

** ** ********* ** our *** **** **** report: ****** **** ** that ******* ***** *** bottomed *** ** ******** 2018 *** ** ********** concerns *** *** ******* what ***** ****** ***** the ***********. *******, **** say ** **** ***** have ********* ************* *** the ******* *** ******* on **********, ********* ****** offices [**** ** ****** available], ********* **** *** systems, *** ***** ******* people, ********** ** ***** Clovis ******, ********* **-***** employees.

**** **** *** **** are ********* ** ********** to ****** *** ********* their *** *****, **** the **** ********** ********* in *********** *** ******* for ******* ** ***** 2020.

******* ****** * ******, certainly. ** **** ** interesting ** *** *** much ** * ******** change **** ****** *** bring ** *******.

Comments (8)

****** **** ** **** Arecont ***** *** ******** out ** ******** **** due ** ********** ******** and *** ******* **** would ****** ***** *** acquisition. *******, **** *** Q1 **** ***** **** increased *************...

** * **** **** in *** *** **** 2019 ******, *'* ** interested ** ***** ***** increased ***** **** ****. If **** **** *** prospects / *** *****, of ** **** **** timely ******** *******, ** if ******* ******** **** fed **** ******* ******** contracts ****** ***.

****** ********:

***** ***** *** ** across **** ** *** Arecont ****** ****** ******* families, ** *** ****** an ********* ****** *** our *** ********* *******. Last **** ** ******** several *** ****** *** they *** *** ***** deployed **** *** ******** and *** *********** *********.

***** **** ** *** Costar ****** *** ******* additional ************* *** **** importantly, ** *** ******* a *** ******* ***** we *** ***** ** customer *******, ******* ******* & ***********. 

******, ****. **** ** what ***** **** ***** it.

* *** **** *** in ***** : "* have ** ****** ********** with *** ******* ******* what * **** ***** from ****** ***** ** no ********** ** ***** products." 

*********! ****** * ** telling *** **** ****** tell ** ***** **** ? *** ***** * have * ****** ** my *** ****** ** and ** **** ***** classes … *** ***** everyone * **** ************ hates *** **** ************. Do * ********* ***** narrowmindedness ?

** *** ** ******* is ********* * **** several ******* ******* ******* 4-imager ******* **** *** still ******* ***** **** than ** ***** ** Arizona **********. * **** been ********* ***** **** Arecont ******* *** ****** are ***** ******** ****** well **** **** *****. The **** ***** * have **** *** ** RMA *******. **** ** all *** ****** ***. 

 

* *** ***** ** the *** *******. * think ******* ** **** a **** ************ **** them *** **** **** our ******* ** **** good **** *** *************** process, *** ***'* *** very ******. * *** an *** ********* ** a ****** (*** *******) they **** ******** ** and ******** ** ** Tuesday *** ********* ** will **** **** *** or *********. ********** * have *** *********** *** same **** *** *** return ***** ** ******** to *** **** ******. Honestly, *** *** ******* RMA ** *** *** products ** **** *** that ** *********** ******** that *** ** ** a ******* ** *********-*******. The *** ** **** advanced, ***** ******* ***** companies ** **** **** want *** ****** ****** back *****. **** ******* someone ****** ***** ** for **** ** **** they ** ***** (*** us). * ***'* **** to **** *** ***** about *** *****-*******, ** you've ***** **** ****, you ******** **** *** full *****.

*****, ******. ** *** a **** ****** **** on **** *****:"***" ******* ***** ******** "Without * *****"

* ***** **** *** their ********* *** ******* but **** ********** ******* is * *** ****** I *****.

***** ******* *** ******** responses, * *** ** them **** ** ** from *********** *** *** bad ********** ***** *** and **** *** **** tried **** ********. ** those ****** ** ********** a **** ******.

* **** **** ** SI ** ** **** life *** **** * decade *** * *** have ****** **** *** image ******* ** **** and ******* ***** **** till '**. *** *** cameras **** * *** install ***** ****** *** are ***** ******* *** 9 *****. *** **** is ** *** ****** east **** ******* ******* conditions.

** *** ******** **** about ****+ ******* ** 2016 *** **** ** 2017 *** ***** * vast *********** ** *** product *****. * ***** wouldn't ******* **** ** Axis ** ***** *** they **** **** *** their ***** ***** *** class.

****** ***** *** ** SI ********, * ******** do *** **** *** current ********** ********** ***** the *********** ** ****** comment.

***** ******* **** ** filter *** ******** *** responses *** ******* ** reviews **** **/******* *** have ******** **** ***** the ******* ** ****** years.

**** ***** ***** ** said ** ******* ** every ****** **** ****, but ****'* *** *** personal ******** ****. ** we *** ****** *********** to **** ********* **** has ****** **** **** to *** ***** ** abandoning *** ****** ** the **** **** **** is ***** * ***** current *******; **** ** if **** ******* * true ********* *** ***'* just ****.

*'** *** ******** *********** with ******* ********** ** the ****, *** ****'* caused ** ** ***** give **** * ******** thought, ** ** ** opinion ** **** ** asked **** ** **** I ***. ** ******* wouldn't ** ******* ******* I ******* **** **** no ****** ***** *** risk.

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