Arecont Favorability Results 2019

By: IPVM Team, Published on Apr 22, 2019

Arecont's net negativity remained the same in IPVM's 2019 integrator study, though integrator's feeling became relatively more neutral compared to 2017's results, as the 2019 response shows:

fav arecont

However, in the past 2 years, Arecont has changed substantially, with the co-founders and long time management out, and having been acquired by Costar.

From 200 integrator responses, we share ~100 responses across key themes:

  • High failer rate / bad out of the box
  • High cost
  • One-time innovators, now stagnant
  • Support / customer service issues a problem
  • Financial, tech / bandwidth, RMA woes

*******'* *** ********** ******** the **** ** ****'* 2019 ********** *****, ****** **********'* feeling ****** ********** **** neutral******** ** ****'* *******, ** *** **** response *****:

fav arecont

*******, ** *** **** 2 *****, ******* *** changed *************, **** *****-******** *** **** **** management ***, ********* **** ******** ** Costar.

**** *** ********** *********, we ***** ~*** ********* across *** ******:

  • **** ****** **** / bad *** ** *** box
  • **** ****
  • ***-**** **********, *** ********
  • ******* / ******** ******* issues * *******
  • *********, **** / *********, RMA ****

[***************]

*** ***** ***** ***** Arecont ***** **** * strong *** ******** ************ but ********** **** *******:

Low ******* / **** ******* ****

*** ***** ******** ***** that **** ** ***** was *******'* *** ******* as *********** ** *** high ******* ****, ****** out ** *** *** or ***** ********* ** the *****. **** *********** provided ***** ** *** high ******* ***** ****'* encountered *** *** ********** even **** **** *** encountered ********** "*** *********" on *******. *****, ** this ******* ** ******, Axis *** ***** ** the *********** *** *******:

  • "**** ***** *** ** did *** ***** ***** IP ****** ************ ***** 70 ******* *********. ************* 15% ** **** ****** in *** ***** * months. *** *** ***** of **** ********** ** still ********* ** **'* hard ** ** **** for *******."
  • "** ******* ***** ***** cameras ***** ***. **** broke **********, **** ******* was ****, ** ****'* uncommon *** *** *** to ********** ******* *** we'd **** ** ** and **-*** *** *** cams *** *****. ** general, *** ******* *** subpar."
  • "******* *** *********** *******. We *** **** ****** with *** ** *** failures *** ******* ******* shortly ***** *******. ** like *** ***** ** cameras *********."
  • "******* ** **** ******* rates *** ******* *******. History ** **** *** service. ********* *** ****-**** would ** ** *** if **** *** ******* brand **********.
  • "******** ****** ****** ****** takeover. ****** ******* *** cameras, ******, *** ******* issues. ************, ** *** occasion ** ***** ********** MAC *********."
  • "**** ******* ****, **** low ***** ***********. **'* too *** ** ****** like *** ***. ******* doing **** *** **** to ***** **** * PM *********** ***** **** Areconts **** *** ~* months ***."
  • "******* *** *** ****** about ****, ** ***** tried ** *** ***** product * *** ***** ago ** ** *** stated **** **** **** turned *** ****** *** started ** ******* ***** product. *******, ** ***** their *****-****** *** ****** to **** **** ***** quality *** ** ******** to **** ******* ***** exposure *********** ******* *** imagers. ****, *** **** interface *** *** ****** was ********* ****. ***** again."
  • "***** **** *********** *** been ******. ** ********** can ****** ** ** part ** *** *********** problems ***** ******* ****."
  • "**** *******, *** ********** with ***** ******. ***** requirements *** * ****** for *** ****. ** haven't ******** ** *** newer ******."
  • "* **** **** **** and **** ******** ****. The ******** *** ***** been ***** **** **** once ********."
  • "* ***** ***** *****-****** cameras **** ** ****** them *** *** ******* of ***** **** *** camera ******* **** *********. However, ** ****** ******** including **** ******** *** comments *** ** ** be ********* ***** *******."
  • "* **** ** ****** experience **** *** ******* however **** * **** heard **** ****** ***** me ** ********** ** their ********."
  • "** *** ***** ****** severe ****** **** ****** reliability. ** **** **** a **** ** *** out ** *** ********, however, we **** * ********** uptick ** ******* **** fail ****** ** ****** of ************. ** *** now ************ ** *** clients ** **** ** the **** *****-****** ******."
  • "***'* **** *** ******* of *** *******."
  • "*** ****** ***** *******, difficult ** *********, *** enough *********."

Support / ******** ******* ******

******* *********** ***** **** customer, ***** *** **** support ******** ** ********* or * **** ** presence:

  • "*************** ********* ** **** with, ******** *** **** absolutely ** ***** ****-******* whatsoever. *'** ***** **** across * ************* **** requires **, ** * customer ********** **. ****** market *********."
  • "* *****'* **** * manufactures *** ** ******* rep ** **** * months. * ***'* **** what ** ***** ** with ***** *******."
  • "***'* *** ******** ********* (both ***** *** **** support.) ******* **** *** over * ***** *** since * ******* ***** them."
  • "**** ** ******* *** channel ************. **** ******** and ***********."
  • "******* *** ******** ******** service."

Used ** ** ****, *** *** *******

** **** ***** *** felt **** ********* *******, a ****** ** ***** who **** ********** ****** Arecont ******* ** *** fact **** *** ******* used ** ** ******, more **********, *** **** in ****** ***** *** fallen ** *** *******, with *** ***** ********** Arecont *** * ******* of "******* ** ***** laurels." * ****** ***** was **** *** ******* was **** *** ******* better:

  • "**** **** ******* *** the ***** ** ****** the *** *******, ** liked ***** *******. ** sold *** ******** **** 150 *******. ****** **** time, ****** **** ** these ******* **** ******. We **** ******** **** of **** **** * different ******, **** *****. Our ******* **** *** idea ** *** *** camera. ** **** **** offering *** ******* *** cameras ** * ***********. With *** ** **** being ****, **'** *** a *** ** ******* due ** ***** ************* woes."
  • "** **** ******* ******* selling *******, ***** ***** of ******* ******. ** used **** **** **** were *** **** **** in **** *** *****-******* and **** ***** ******, but **** ***** *** the ******* *****. **** through ******* ** ***** responsible *** ******* *******, it ***** ********. ** had * ******* ** one ******* **** **** near **** ** *** client; **** *** *** last **** ********** *******. No *** *** ******** me ** *** **** again."
  • "******* ** ******* ** their ******* ***** ******** some ***** ***********, *** service ** *******, *** strange ***** ********* ** their *******."
  • "******* ******** **** ** a **** ******* ** had ** **** ****** with ***** *** ******* out ** *** ***. Other ************* **** ****** up ** **** **** multi-imager ******* *** ** no ****** ***** ******* an *********** ** ****** problem-solving **********."
  • "**** **** **** ** industry ****** *** **** are ******* ******. **** their ******* (** ***** in ** ****) ** sub-par."

Financial **** / ******* ********* ** *****

******* *********** ***** * lack ** ***** ** an "********" ******* **** that ***** *** ********** as******* *** ** ****:

  • "* ***'* **** *** the **** ****** ** their ******. ****** ***'* like *** ***** ****. They *** ********* **** and **** *** **** up **** *** ********. Nervous ***** ***** ********* situation *** ** ****** bankruptcy ****."
  • "**** *** **** **** are **** ********** & priced ************* ******** ******* control, **** ********** & customer ********* ***'* ** business **** * *********** unstable *******."
  • "******* ** **** *** I have ****** ********** **** it **** ******* **** the ****** **********."
  • "**********. *** ****."
  • "******* *** **** ******** intensive. ******* *********."

Bad *** ******* ** *****

******* *********** **** ************ with * ******* / difficult *** ******* **** cameras ****** ****** ** the ***** ** **** bad *** ** *** box. *** *****, **** was *** ***** *********** when ***  ********** ****** of ******* ******* ***:

  • "**** ***** ***** *** after ******** ******** *** difficulty ********* ************ ** a ****** ******."
  • "**** ******* ****, **** tech *******, **** *** process. *** ** *** sold ** **** ***** ago *** *** ** installed ** **** ** it ** * ******** we *** *********. ** are ******* ** ***** time ** *** *** replacing ** **** ****."
  • "** *** **** ****** cameras, ****** ***** ******, quality *******, ***. **** the *** ******* *** painful."
  • "*** ** *** *** failure *****, **** **** support, *** *** *******."
  • "******* ********** ********* & factory *********** ******* **** a **** **** ** process."

**********

******* ****** ******* **** Arecont's ***** *** *** in **** **** ***** industry *******, ********** *********** peripheral ******** **** "******" setup, "*********** ******," *** support, *** "******* ************":

  • "*****'* ***** ******** **** about ****, * ********** they *** **********."
  • "*** ***** ** ******, and *** **** ** not ** **** **** the ******* ******."
  • "*** **** *********** ****** in *** **** *** a ******* ***** ***, also ********* ****** ***** the ** *** *** out."
  • "******* *******, *****, *** local ******* *** *** worst ***** ***** ** no ******** ** *********** them *** *** ********."
  • "**** ******* *****, ****, complex ************."

Technical ****** / ********* ** *********

******** ***** *********** **** more ********* **** ********* issues *** ************ ** configuration, ****** **** ** edge-dewarping ** *** *****-****** camera:

  • "****** **** **** ******. Not ******** **** ********** to. **** ** ****** occasionally *** * ***."
  • "***** ****** ******** **** pretty ****, *** ***** cameras ******* * **** view, *** **** *** poor ****** **** ***'* always **** **** **** VMS *********. ** **** been ****** **** **** once ** ****."
  • "***** *****-****** ****** *****'* come **** **** **-*******. Requires * *****-***** ** ******* the ********."
  • "** ****** *** ******* about * ***** ***, negative **********. ********* *** not **, ******** ******* randomly. *** *** **** thereafter, ***** ** *** negative ******* **** ****."

High ********* *********** ** *****

******** *** *** ******** sentiment *** *** ******* that *******'* **** ********* consumption *** * ****-*******:

  • "******* *** **** ********* Not ******** ****** ** technology."
  • "*** ********** **** ** cameras. *** ********* ** not *********. ********* ** insufficient. *** ********* *** important. ** ****** *****, have *** **** *** camera *******."
  • "********** ********. **** *** several ****** *** ******* is ** ****. * ended ** ****** ** replace *** ****** **** reliable ********. ****** ***** multisensor *******. **** **** have **** ********* *** are ********* ** *********. Poor ***."
  • "******* *** ********* ** configure *** *** ** work. **** *********. **** price. **** ****** *****. Difficult ** *******. *** quality **** ****** *********. No ***** ******."

Positive *% Value: ********** / **** ** *** / ***** *****

*** ******** ** ****** integrators *** ********* ******** to *** ***** *******, focusing ** ***** ** found ** "********** ********," "high-resolution *******," *** "********** cost."A *** ********* **** support *** * "***********" on *******'* **** ** "work ** **** ********* for ********'* ******** *****." ** is ******* **** ***** positive ******, ***** **** still ********** ** * lack ** "******* ***********," "lack ** ******* *******," or ** ********* **** Arecont ** **** **** for *** *****-****** *******:

  • "**** - ********** ********. Multi ***** ** ****** allows *** * *** of ****** **************. ******* - ******* ******* ***********."
  • "***** *********** ** **** to **** ********* *** customer's ******** *****. ******* a ****** ******* ** fit ********* ******* ******."
  • "* **** *** *****-**** cameras."
  • "**** ******* ***** *** reps. **** ** ********** and ************* ******* ****-**. Despite *** ******* ******* quality *******, * **** to *** ** **** had **** *** ** the *** ********. ******** else ** **** *** catching ** ** *** multi-imager ******. ***** **** the ********* ** *** founders *** *** ******* there **** ** * great **-****** *** ****."
  • "* **** ****-********** ******* and *** **** ********* multiple ******* **** *** device. ***? **** ********* cost-efficient ********* **** *** perfectly **** ******** ********* that ******* **** **** of **********, *** *******, large **** ******** **** just *** ***** ** connection."
  • "** ******* ***** ** the **** *** ** quality ******* ****** *** In ****** ** ******** made ******** ******* *** their *******. **** ***** free **-*** **** *********, so ** ***** * few ********* ******* ***. They ****** **** *** us *** **** ** register * ******* *** prices ******* *************. ** far ** ****, ***** a *** ****** **** and ***** *** ******* good **** ******* **** super-fast *** **** ******. Haven’t **** ***** **** or ***** *******, ** I **** ** ******* on ****."
  • "*** *****-****** ******* *** they *** **** **** to ***** *** ****** upon ************. ********** **** with ***********. ** **** had * **** ******* with ******* *****-****** *** do *** *** *** of *** ***** ****** models."
  • "**** **** ** **** higher ********** / '*********' cameras ** * **** cost-effective ***** *****."
  • "* **** *** ******* line ** ***** ** a ***** ** ********* cameras ********* ***** ***** a ***** ****** ** a ********** ****. *** introduction ** ******* *** Appliances ** **** ***** so **** *** *** get * ******** ******* solution."

*******

*** '***' ** '********' Arecont ** ** ****. The *** ******* ****** 'A ****** *******' ******** it **** * **** more ************ ********.

** ** ********* ** our *** **** **** report:  ****** **** ** that ******* ***** *** bottomed *** ** ******** 2018 *** ** ********** concerns *** *** ******* what ***** ****** ***** the ***********. *******, **** say ** **** ***** have ********* ************* *** the ******* *** ******* on **********, ********* ****** ******* [link ** ****** *********], improving **** *** *******, and ***** ******* ******, especially ** ***** ****** office, ********* **-***** *********.

**** **** *** **** are ********* ** ********** to ****** *** ********* their *** *****, **** the **** ********** ********* in *********** *** ******* for ******* ** ***** 2020.

******* ****** * ******, certainly. ** **** ** interesting ** *** *** much ** * ******** change **** ****** *** bring ** *******.

Comments (8)

****** **** ** **** Arecont ***** *** ******** out ** ******** **** due ** ********** ******** and *** ******* **** would ****** ***** *** acquisition. *******, **** *** Q1 **** ***** **** increased *************...

** * **** **** in *** *** **** 2019 ******, *'* ** interested ** ***** ***** increased ***** **** ****. If **** **** *** prospects / *** *****, of ** **** **** timely ******** *******, ** if ******* ******** **** fed **** ******* ******** contracts ****** ***.

****** ********:

***** ***** *** ** across **** ** *** Arecont ****** ****** ******* families, ** *** ****** an ********* ****** *** our *** ********* *******. Last **** ** ******** several *** ****** *** they *** *** ***** deployed **** *** ******** and *** *********** *********.

***** **** ** *** Costar ****** *** ******* additional ************* *** **** importantly, ** *** ******* a *** ******* ***** we *** ***** ** customer *******, ******* ******* & ***********. 

******, ****. **** ** what ***** **** ***** it.

* *** **** *** in ***** : "* have ** ****** ********** with *** ******* ******* what * **** ***** from ****** ***** ** no ********** ** ***** products." 

*********! ****** * ** telling *** **** ****** tell ** ***** **** ? *** ***** * have * ****** ** my *** ****** ** and ** **** ***** classes … *** ***** everyone * **** ************ hates *** **** ************. Do * ********* ***** narrowmindedness ?

** *** ** ******* is ********* * **** several ******* ******* ******* 4-imager ******* **** *** still ******* ***** **** than ** ***** ** Arizona **********. * **** been ********* ***** **** Arecont ******* *** ****** are ***** ******** ****** well **** **** *****. The **** ***** * have **** *** ** RMA *******. **** ** all *** ****** ***. 

 

* *** ***** ** the *** *******. * think ******* ** **** a **** ************ **** them *** **** **** our ******* ** **** good **** *** *************** process, *** ***'* *** very ******. * *** an *** ********* ** a ****** (*** *******) they **** ******** ** and ******** ** ** Tuesday *** ********* ** will **** **** *** or *********. ********** * have *** *********** *** same **** *** *** return ***** ** ******** to *** **** ******. Honestly, *** *** ******* RMA ** *** *** products ** **** *** that ** *********** ******** that *** ** ** a ******* ** *********-*******. The *** ** **** advanced, ***** ******* ***** companies ** **** **** want *** ****** ****** back *****. **** ******* someone ****** ***** ** for **** ** **** they ** ***** (*** us). * ***'* **** to **** *** ***** about *** *****-*******, ** you've ***** **** ****, you ******** **** *** full *****.

*****, ******. ** *** a **** ****** **** on **** *****:"***" ******* ***** ******** "Without * *****"

* ***** **** *** their ********* *** ******* but **** ********** ******* is * *** ****** I *****.

***** ******* *** ******** responses, * *** ** them **** ** ** from *********** *** *** bad ********** ***** *** and **** *** **** tried **** ********. ** those ****** ** ********** a **** ******.

* **** **** ** SI ** ** **** life *** **** * decade *** * *** have ****** **** *** image ******* ** **** and ******* ***** **** till '**. *** *** cameras **** * *** install ***** ****** *** are ***** ******* *** 9 *****. *** **** is ** *** ****** east **** ******* ******* conditions.

** *** ******** **** about ****+ ******* ** 2016 *** **** ** 2017 *** ***** * vast *********** ** *** product *****. * ***** wouldn't ******* **** ** Axis ** ***** *** they **** **** *** their ***** ***** *** class.

****** ***** *** ** SI ********, * ******** do *** **** *** current ********** ********** ***** the *********** ** ****** comment.

***** ******* **** ** filter *** ******** *** responses *** ******* ** reviews **** **/******* *** have ******** **** ***** the ******* ** ****** years.

**** ***** ***** ** said ** ******* ** every ****** **** ****, but ****'* *** *** personal ******** ****. ** we *** ****** *********** to **** ********* **** has ****** **** **** to *** ***** ** abandoning *** ****** ** the **** **** **** is ***** * ***** current *******; **** ** if **** ******* * true ********* *** ***'* just ****.

*'** *** ******** *********** with ******* ********** ** the ****, *** ****'* caused ** ** ***** give **** * ******** thought, ** ** ** opinion ** **** ** asked **** ** **** I ***. ** ******* wouldn't ** ******* ******* I ******* **** **** no ****** ***** *** risk.

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

Bosch Favorability Results 2019 on Jan 23, 2019
Bosch's favorability moderately strengthed, in new IPVM integrator statistics over their results from 2017, with 2019 results showing strong net...
Vivotek Favorability Report 2019 on Jan 29, 2019
Taiwanese video surveillance manufacturers, even relatively large ones like Vivotek, have lost ground in the PRC-China-driven race to the bottom....
Hanwha Techwin Favorability Results 2019 on Jan 31, 2019
Hanwha Techwin's favorability results surged, in IPVM's 2019 study, going from barely neutral in 2016 to strongly net positive, as the results...
Sony Favorability Results 2019 on Feb 06, 2019
Sony Favorability amongst integrators improved moderately compared to their 2017 favorability results, with a modest net positive...
Uniview / UNV Favorability Results 2019 on Feb 12, 2019
Uniview / UNV, the self-proclaimed #3 China manufacturer, while starting late, has been working to make inroads internationally. In IPVM's 2019...
Axis Favorability Results 2019 on Feb 26, 2019
Despite more product shortages, but strengthened by increasing cybersecurity and China concerns, Axis' favorability, amongst 200+ integrators in...
Panasonic Favorability Results 2019 on Mar 27, 2019
Panasonic favorability declined, as the company struggled to find its way amidst a changing market and its ill-timed decision to become a Dahua...
Ranking Manufacturer Favorability 2019 on May 06, 2019
24 manufacturer's favorability was ranked based on 170+ integrators feedback. Voting plus in-depth comments revealed insights on which brands were...
"New" Arecont Fixes Failures "Without A Fight" on Jun 05, 2019
The "old" Arecont was infamous not only for its camera failures but for making their "partners" fight to get them fixed. IPVM drew the ire of...
Favorite Camera Manufacturers 2020 on Jan 20, 2020
The past 2 years of US bans and sanctions have shaken the video surveillance industry but what impact would this have on integrators' favorite...

Most Recent Industry Reports

Motorola / Avigilon Drops ISC West on Feb 26, 2020
Motorola Solutions has pulled out of ISC West 2020 effective immediately, because of coronavirus concerns, IPVM has learned. This is done amidst...
Cancel or Not? Industry Split Over ISC West on Feb 26, 2020
The industry is split, polarized, over whether ISC West 2020 should run or be canceled. New IPVM survey results of 400+ respondents show heated...
Coronavirus Hits Sony, Bosch Says Switch on Feb 26, 2020
Sony's fall in video surveillance has been severe over the past decade. Now, they may be done. In this note, we examine Bosch's new...
Video Surveillance Cameras 101 on Feb 25, 2020
Cameras come in many shapes, sizes and specifications. This 101 examines the basics of cameras and features used in 2020. In this report, we...
Favorite Video Analytic Manufacturers 2020 on Feb 25, 2020
Video analytics is now as hot as ever, driven by the excitement of advancing deep learning offers. But what are actually integrator's...
Latest London Police Facial Recognition Suffers Serious Issues on Feb 24, 2020
On February 20, IPVM visited another live face rec deployment by London police, but this time the system was thwarted by technical problems and...
Masks Cause Major Facial Recognition Problems on Feb 24, 2020
Coronavirus is spurring an increase in the use of medical masks, which new IPVM test results show cause major problems for facial recognition...
Every VMS Will Become a VSaaS on Feb 21, 2020
VMS is ending. Soon every VMS will be a VSaaS. Competitive dynamics will be redrawn. What does this mean? VMS Historically...
Video Surveillance 101 Course - Last Chance on Feb 20, 2020
This is the last chance to join IPVM's first Video Surveillance 101 course, designed to help those new to the industry to quickly understand the...
Vulnerability Directory For Access Credentials on Feb 20, 2020
Knowing which access credentials are insecure can be difficult to see, especially because most look and feel the same. Even insecure 125 kHz...