"New" Arecont Fixes Failures "Without A Fight"

By: IPVM Team, Published on Jun 05, 2019

The "old" Arecont was infamous not only for its camera failures but for making their "partners" fight to get them fixed. IPVM drew the ire of Arecont especially for our 'worst' camera manufacturer rankings where beleaguered partners would vent about product and support 'failures'.

The "new" Arecont, post-acquisition by US company Costar Technologies says things are different. One integrator spoke to us about how he had some camera failures in early 2019 and how Arecont fixed it and how it was different from his previous experiences with the company.

In this note, based on our talks with Arecont and the integrator, we examine the following topics:

How working with Costar was no longer a fight
How they don't push VMS or network failures back on integrators anymore
How American-made helps
How support has changed
What the details of the Arecont failure were
What the details of the project were
Company overview
How aggressive pricing helps them compete against Hikvision and Dahua

*** "***" ******* *** infamous *** **** *** its ****** ******** *** for ****** ***** "********" fight ** *** **** fixed. **** **** *** ire ** ******* ********** for*** '*****' ****** ************ rankings***** *********** ******** ***** vent ***** ******* *** support '********'.

*** "***" *******,****-*********** ** ** ******* Costar **************** ****** *** *********. One ********** ***** ** us ***** *** ** had **** ****** ******** in ***** **** *** how ******* ***** ** and *** ** *** different **** *** ******** experiences **** *** *******.

** **** ****, ***** on *** ***** **** Arecont *** *** **********, we ******* *** ********* topics:

*** ******* **** ****** was ** ****** * fight
*** **** ***'* **** VMS ** ******* ******** back ** *********** *******
*** ********-**** *****
*** ******* *** *******
**** *** ******* ** the ******* ******* ****
**** *** ******* ** the ******* ****
******* ********
*** ********** ******* ***** them ******* ******* ********* and *****

[***************]

Company ********

*** ******* *****/******* ** **-****-*** integration ************ *********** ** ******, **********. ** **** the *******'* ******** ** a **********-***** *** ** industrial, *******, ***** ********** and **** ***********.

How ******* **** ****** ** ** ****** * *****

***** **** ***** **** been **** ******* ** Arecont, ********** *********** ****** **** ** 2018, *** **** ***** changes **** ***** *** "fight" *** ** ******* with ****, ********** ** RMAs, ***** **** ** be "** *****":

*** *** **** ** that ** ****’* * fight. ** *** ****, the *** ******* *** an *****, *** * just ****** **** *** said: "***, **** ** what’s ***** **." *** they ****: "****, **’** take **** ** **."

******* ** ********* ************* ************ **** *** ** the **** ******* *** changing *** ** *** pushing *** ** ********** failures **** **** *** customer:

** * ******** *** an ************ ******* ** now **** ** **** as * ******* ** our ****** *** **** for **** ** ******* it **** *** **** iteration. ** ** ***** there ** * ******* with *** *** ** Network, ** ** ** longer ****** **** ** the ********, *** ** prove *** *** *******.

***** **** ******* **** Arecont **** *** **** like "***** ****" *******:

********** ***** ****** ****** them, **’* *** * fight *******. **’*: "***, here ** **." **’* not *** ***** ****. It’s: "***'* *** ** fixed. * **** ***’** onsite, ** **** *** go."

How ******* *** *******

******** **** **** ******* at ******* *** ****** changed ***** *** ****** acquisition **** **** *** empowered ** **** ********* to **** ***** *** customer's *******:

* ***** ** **** at ***** *** *** power * *** ** an ******** ** **** the ******* ********* ** in ********** *** ********. That *** *** ******* change ** ******* ******* for ** **** ******* Arecont ****** **** ** 2011, *** *** **’* back. *’* ********* ******* about *** ******** **** top ********** *** *** way ** *** ******* board ***** ******** *******.

***** ****** **** ******* with ******* ******** ** different **** ******, ****** that **** **** ****** to **** ** "**** care **" ******:

* ***’* **** ****’* happening ** *** **** end *** ** ***** like ******* * **** with ****’** ******: "***’* get **** ***** **** of ***** ***. ***’* not **** **** * 3-phone-call- ** * *-*****-****-** thing."

******** **** **** ***** were ******** ******** *** strategies *********** ** *** back *** **** **** helping ** **** * change ** ******* ********:

** **** ********************** ***** ************* *******. ***** *** systems **** ******** ********* and *********** ********* ** when * ******** ***** for *****, *******, ** an *** *** *** information ***** **** *** their ******** ** ******* available ** *** ****** helping ****.

What *** ******* ** *** ******* *** ******* ****

***** **** ** *** working ** * ***** school ****** ******* ** the ********* ** **** when *** ******* ******* failed ******* ***** *****:

**** *** ***** *** cameras. ** *** ***. It *** ********** *** biggest ** *** ****. Since **** **’** **** bigger. ****** * ***** time ** ***** ******** two ******* ******.

*******, ***** **** *** project *** **** * long-time ********, ******* *** reputation *** **** ******** were ** *** ****:

**** **** ***** *** hung ** ** **** sight, * **** ****** everything ** ** ****** and * ****** ******** to ** *****. **** it’s ******* * * month ******* *** *** need ** *** *** send * *** **** to *** *********… ****’* a ****** ******* *** in *** ********’* ****. It ***** *** ** you. **** *** * client **’* *** *** years.

***** **** **** ** called ****** *** ** the ******** ** ****** sure *** ******* **** to ********** ******** *** quickly, **** *** ********* atypical. **** ******** *** with * ***** ****** of ******* ** **** on **** *** **** ready ****** ******* ******* occur:

* *** ****** ***** that ******* *** ****, they ****** ******* ** and **** ** *** the ******** **** ****** good. **** **** ** a ***** ** ***** cameras ** **** ** site. ***** ** ** 15 ** ****. **** said: "** *** **** this ***** *****, ** get *** *** **** hang ** ** *** see ****’* ***** **."

How ********-**** *****

***** **** **** ** addition ** *** ********** pricing ** ****** *** Chinese **** ** *** bottom, ************* ***** **** Arecont *** ****** ****:

*** **** *** ***** hacking *****, ** **** it ****** ** *** in ***** *** *** the [*** *******] ***. It ***** ***** ** tell ******* **** ***'** using * ******* **** is **-****.

*******, ***** ******* ** an ******** ******* *** its **** ** **** is ************ ** *** US, *** ******* **** is ************ ** ***** using ****** *********.

How ********** ******* ***** **** ******* ******* ********* *** *****

***** **** **** *** of *** ******* ** the *** ******* *** been *** "**********" ******* on ***** *** ****** Contera **** *** ******* Micro ******, ***** ****** him *** * ****** bid ******* *********** ******* Hikvision *** ***** ** a ***** *** *******:

* ****** **** ******* a ****** *** **** their *** *******. ** were **** ***** * gas ******* ******** *** we **** ********* ******* Hik *** ***** *** we **** ***** **** to *** **** *** because ** **** *** the **** ********** *******.

*******

******* *** ********* *** its ***** ** ******** over *** *****—*** ** the *** ********, ********* RMA *******, **** *******—***** have *** ** * poor ********** ***** ***********. They ****** ** *** bottom *** ******** ************* in ********** ************ ************ **** report.

****'* * **** *** back.

*******, ** **** *** make *** ******* *********, they **** * **** of ****** **** *** they ***** ******* **** a ******** ***** ** buying ** ******** / ** ***** War ********** ****.

Comments (11)

John Honovich

IPVM | 06/05/19 04:57pm

*** *** **** ** that ** ****’* * fight. ** *** ****, the *** ******* *** an *****

* ********* **** ******* is *** *** ****** but, ** ********, **** underscores *** *** ** a ******* ******* ***. It's **** ***** ***** because *** *** *** being ****** *******...

Clint Hays

06/05/19 05:23pm

**** **** ** **** lately. **** ** ********** to ****.

Bo Kroumov

IPVMU Certified | 06/05/19 06:07pm

** ******** ********** ** that ******* ******* ** really ****** *** **** though * **** *** no ***** ****** **** support ****** *** ****** acquisition.

Michael Miller

06/05/19 06:53pm

* ***** *** **** news ** ******* *** the *** ** *** the **** ****** ** to ******* *** *******. Glad ** **** **** is ******* ****** *** Arecont *******!

Undisclosed Integrator #1

In reply to Michael Miller | 06/05/19 10:55pm

****, *** ** ***** it ******* ** ****** they *** ******. ** sounds **** *** ******* may **** *** * toxic *******. ******* *** Arecont **** ******** *** positive ******** **** ***** and **** **** *** ashes ******** **** ******.

Undisclosed Manufacturer #2

06/06/19 12:27pm

** *** ** ***** reps, **’** **** **** activity ** *** **** 3-4 ****** **** ** saw ** ******** *****...***** Compton ******** * *** of ***** *** ***** he ** ******** *** team.

Undisclosed #3

06/06/19 01:33pm

* ****** *****’* **** issues **** *** *******, although * **** *** the **** ****. ***** few ******* **** ********* for *** ***, *** arecont ****** **** *** fix. * ******* ** was * ********** ******. We **** *** ** issue ** ** *** for ***** ****** ** the *** *** **** (project ******** **** ***** vs ****** ******). **** was **********.

*’** *** *********** **** the ***** *****-*******, *** **** beat **** *** ** the ********** ***** ** needed. **** *** ***** looking. * *** **** vs *** ***** *****-****** - ************ ******* **** were ***** ** ****** for *** ***** ****** - ***** ****** * big ********* *** **** continue ** ******* **** the *****. * **** select **** ******* **** are *** *****.

Undisclosed Manufacturer #2

In reply to Undisclosed #3 | 06/06/19 01:39pm

***, ******* *** ***** a **** “**** ** the ***” ******** ** using *** **** ****** Products ****** **** *** Contera ***/****** ****.

Undisclosed Manufacturer #4

06/06/19 05:47pm

*'** **** ***** *** the ********** ***'** ****** is ** ******, *** Arecont *** ******* ** office ** ****** ******* that's ***** ***** *** CEO *****.

******* * ****** *** isn't ** *** ******** of ** *******/****** ******* office *** ******* ***** read ***** ******** ** a ****** **** **********.

Scott Clingan

IPVMU Certified | In reply to Undisclosed Manufacturer #4 | 06/11/19 06:31pm

* *** *** ** experience **** **** ******* this **** *** **** great. **** * *****, 2 ***'*. *** **** easy. *** *'* **** say * *** ** problems **** ***'* **********, and * *** **** my ***** ** ***'* to ******* ** *** past. * ********* **** of **** ****** ******** in ***** *** ****** system *** **** ***** subsequent ****** ****** ****** the ****** *** ****** zendesk. * ******** **** the *** *** *** least ** *** ***** systems. * **** *** a ****** ******/**** ******* with **** **** *** have **** ****** ****** to **********.

Undisclosed #5

07/17/19 08:18pm

***... **** **** ******* the ************. **** ****** too. ****** *** *** attitude ** ********* ** improvement *** ** **'* the **** *** *****...

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