Company ********
*** ******* *****/******* ** **-****-*** *********** ************ *********** ** ******, **********. ** **** *** *******'* business ** * **********-***** *** ** industrial, *******, ***** ********** *** **** residential.
How ******* **** ****** ** ** ****** * *****
***** **** ***** **** **** **** changes ** *******, ********** *********** ****** **** ** ****, *** **** ***** ******* **** taken *** "*****" *** ** ******* with ****, ********** ** ****, ***** used ** ** "** *****":
*** *** **** ** **** ** wasn’t * *****. ** *** ****, the *** ******* *** ** *****, but * **** ****** **** *** said: "***, **** ** ****’* ***** on." *** **** ****: "****, **’** take **** ** **."
******* ** ********* ************* ************ **** *** ** *** **** Arecont *** ******** *** ** *** pushing *** ** ********** ******** **** onto *** ********:
** * ******** *** ** ************ problem ** *** **** ** **** as * ******* ** *** ****** and **** *** **** ** ******* it **** *** **** *********. ** we ***** ***** ** * ******* with *** *** ** *******, ** is ** ****** ****** **** ** the ********, *** ** ***** *** the *******.
***** **** ******* **** ******* **** not **** **** "***** ****" *******:
********** ***** ****** ****** ****, **’* not * ***** *******. **’*: "***, here ** **." **’* *** *** blame ****. **’*: "***'* *** ** fixed. * **** ***’** ******, ** here *** **."
How ******* *** *******
******** **** **** ******* ** ******* had ****** ******* ***** *** ****** acquisition **** **** *** ********* ** make ********* ** **** ***** *** customer's *******:
* ***** ** **** ** ***** and *** ***** * *** ** an ******** ** **** *** ******* supported ** ** ********** *** ********. That *** *** ******* ****** ** company ******* *** ** **** ******* Arecont ****** **** ** ****, *** now **’* ****. *’* ********* ******* about *** ******** **** *** ********** all *** *** ** *** ******* board ***** ******** *******.
***** ****** **** ******* **** ******* nowadays ** ********* **** ******, ****** that **** **** ****** ** **** to "**** **** **" ******:
* ***’* **** ****’* ********* ** the **** *** *** ** ***** like ******* * **** **** ****’** saying: "***’* *** **** ***** **** of ***** ***. ***’* *** **** this * *-*****-****- ** * *-*****-****-** thing."
******** **** **** ***** **** ******** products *** ********** *********** ** *** back *** **** **** ******* ** make * ****** ** ******* ********:
** **** ********************** ***** ************* *******. ***** *** ******* **** automate ********* *** *********** ********* ** when * ******** ***** *** *****, support, ** ** *** *** *** information ***** **** *** ***** ******** is ******* ********* ** *** ****** helping ****.
What *** ******* ** *** ******* *** ******* ****
***** **** ** *** ******* ** a ***** ****** ****** ******* ** the ********* ** **** **** *** Arecont ******* ****** ******* ***** *****:
**** *** ***** *** *******. ** was ***. ** *** ********** *** biggest ** *** ****. ***** **** we’ve **** ******. ****** * ***** time ** ***** ******** *** ******* failed.
*******, ***** **** *** ******* *** with * ****-**** ********, ******* *** reputation *** **** ******** **** ** the ****:
**** **** ***** *** **** ** on **** *****, * **** ****** everything ** ** ****** *** * wanted ******** ** ** *****. **** it’s ******* * * ***** ******* and *** **** ** *** *** send * *** **** ** *** something… ****’* * ****** ******* *** in *** ********’* ****. ** ***** bad ** ***. **** *** * client **’* *** *** *****.
***** **** **** ** ****** ****** and ** *** ******** ** ****** sure *** ******* **** ** ********** smoothly *** *******, **** *** ********* atypical. **** ******** *** **** * large ****** ** ******* ** **** on **** *** **** ***** ****** another ******* *****:
* *** ****** ***** **** ******* any ****, **** ****** ******* ** and **** ** *** *** ******** feel ****** ****. **** **** ** a ***** ** ***** ******* ** keep ** ****. ***** ** ** 15 ** ****. **** ****: "** you **** **** ***** *****, ** get *** *** **** **** ** up *** *** ****’* ***** **."
How ********-**** *****
***** **** **** ** ******** ** the ********** ******* ** ****** *** Chinese **** ** *** ******, ************* fears **** ******* *** ****** ****:
*** **** *** ***** ******* *****, it **** ** ****** ** *** in ***** *** *** *** [*** station] ***. ** ***** ***** ** tell ******* **** ***'** ***** * product **** ** **-****.
*******, ***** ******* ** ** ******** company *** *** **** ** **** is ************ ** *** **, *** Contera **** ** ************ ** ***** using ****** *********.
How ********** ******* ***** **** ******* ******* ********* *** *****
***** **** **** *** ** *** changes ** *** *** ******* *** been *** "**********" ******* ** ***** new ****** ******* **** *** ******* Micro ******, ***** ****** *** *** a ****** *** ******* *********** ******* Hikvision *** ***** ** * ***** gas *******:
* ****** **** ******* * ****** and **** ***** *** *******. ** were **** ***** * *** ******* recently *** ** **** ********* ******* Hik *** ***** *** ** **** still **** ** *** **** *** because ** **** *** *** **** aggressive *******.
*******
******* *** ********* *** *** ***** of ******** **** *** *****—*** ** the *** ********, ********* *** *******, poor *******—***** **** *** ** * poor ********** ***** ***********. **** ****** at *** ****** *** ******** ************* in ********** ************ ************ **** ******.
****'* * **** *** ****.
*******, ** **** *** **** *** changes *********, **** **** * **** of ****** **** *** **** ***** benefit **** * ******** ***** ** buying ** ******** / ** ***** *** ********** show.
Comments (13)
John Honovich
I genuinely hope Arecont is new and better but, my goodness, this underscores how bad of a company Arecont was. It's like being happy because you are not being beaten anymore...
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Clint Hays
Good news is rare lately. This is refreshing to hear.
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Bo Kroumov
My personal experience is that Arecont Support is really better now even though I have had no major issues with support before the Costar acquisition.
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Michael Miller
I guess the good news is Arecont set the bar so low the only option is to improve the support. Glad to hear this is getting better for Arecont finally!
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Undisclosed Manufacturer #2
As one of their reps, we’ve seen more activity in the last 3-4 months than we saw in previous years...Shane Compton deserves a lot of kudos for where he is steering the team.
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Undisclosed #3
I really haven’t seen issues with the Arecont, although I only use the omni line. First few cameras were difficult for our VMS, but arecont helped with the fix. I believe it was a particular config. We also has an issue on an RMA for fixed lenses on the 1st gen Omni (project required wide angle vs narrow lenses). That was bothersome.
I’ve had integrators push the other multi-imagers, the Omni beat them out on the particular specs we needed. They are clean looking. I use them vs any other multi-imager - particularly because they were first to market for the multi imager - which solved a big challenge and they continue to improve over the years. I also select them because they are USA based.
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Undisclosed Manufacturer #4
I'll just point out the integrator you're citing is in Fresno, and Arecont has created an office in Fresno because that's where their new CEO lives.
Finding a dealer who isn't in the backyard of an Arecont/Costar support office and getting their read would probably be a little more indicative.
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Undisclosed
but... have they changed the architecture. That sucked too. Fixing the bad attitude is certainly an improvement but if it's the same old stuff...
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Undisclosed #6
Does anyone know if the Contera VMS is a native Arecont/Costar product? I've seen screenshots, looks like a re-skinned Exacq?
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