"New" Arecont Fixes Failures "Without A Fight"

By: Dan Gelinas, Published on Jun 05, 2019

The "old" Arecont was infamous not only for its camera failures but for making their "partners" fight to get them fixed. IPVM drew the ire of Arecont especially for our 'worst' camera manufacturer rankings where beleaguered partners would vent about product and support 'failures'.

The "new" Arecont, post-acquisition by US company Costar Technologies says things are different. One integrator spoke to us about how he had some camera failures in early 2019 and how Arecont fixed it and how it was different from his previous experiences with the company.

In this note, based on our talks with Arecont and the integrator, we examine the following topics:

  • How working with Costar was no longer a fight
  • How they don't push VMS or network failures back on integrators anymore
  • How American-made helps
  • How support has changed
  • What the details of the Arecont failure were
  • What the details of the project were
  • Company overview
  • How aggressive pricing helps them compete against Hikvision and Dahua

*** "***" ******* *** infamous *** **** *** its ****** ******** *** for ****** ***** "********" fight ** *** **** fixed. **** **** *** ire ** ******* ********** for*** '*****' ****** ************ rankings***** *********** ******** ***** vent ***** ******* *** support '********'.

*** "***" *******,****-*********** ** ** ******* Costar ************ **** ****** *** *********. One ********** ***** ** us ***** *** ** had **** ****** ******** in ***** **** *** how ******* ***** ** and *** ** *** different **** *** ******** experiences **** *** *******.

** **** ****, ***** on *** ***** **** Arecont *** *** **********, we ******* *** ********* topics:

  • *** ******* **** ****** was ** ****** * fight
  • *** **** ***'* **** VMS ** ******* ******** back ** *********** *******
  • *** ********-**** *****
  • *** ******* *** *******
  • **** *** ******* ** the ******* ******* ****
  • **** *** ******* ** the ******* ****
  • ******* ********
  • *** ********** ******* ***** them ******* ******* ********* and *****

[***************]

Company ********

*** ******* *****/******* ** **-****-*** integration ******* ***** *********** ** ******, **********. ** **** the *******'* ******** ** a **********-***** *** ** industrial, *******, ***** ********** and **** ***********. 

How ******* **** ****** ** ** ****** * *****

***** **** ***** **** been **** ******* ** Arecont, ********** *********** ****** **** ** 2018, *** **** ***** changes **** ***** *** "fight" *** ** ******* with ****, ********** ** RMAs, ***** **** ** be "** *****":

*** *** **** ** that ** ****’* * fight. ** *** ****, the *** ******* *** an *****, *** * just ****** **** *** said: "***, **** ** what’s ***** **." *** they ****: "****, **’** take **** ** **."

******* ** ********* ************* ******** **** **** *** ** the **** ******* *** changing *** ** *** pushing *** ** ********** failures **** **** *** customer:

** * ******** *** an ************ ******* ** now **** ** **** as * ******* ** our ****** *** **** for **** ** ******* it **** *** **** iteration. ** ** ***** there ** * ******* with *** *** ** Network, ** ** ** longer ****** **** ** the ********, *** ** prove *** *** *******.

***** **** ******* **** Arecont **** *** **** like  "***** ****" *******:

********** ***** ****** ****** them, **’* *** * fight *******. **’*: "***, here ** **." **’* not *** ***** ****. It’s: "***'* *** ** fixed. * **** ***’** onsite, ** **** *** go."

How ******* *** *******

******** **** **** ******* at ******* *** ****** changed ***** *** ****** acquisition **** **** *** empowered ** **** ********* to **** ***** *** customer's *******:

* ***** ** **** at ***** *** *** power * *** ** an ******** ** **** the ******* ********* ** in ********** *** ********. That *** *** ******* change ** ******* ******* for ** **** ******* Arecont ****** **** ** 2011, *** *** **’* back. *’* ********* ******* about *** ******** **** top ********** *** *** way ** *** ******* board ***** ******** *******. 

***** ****** **** ******* with ******* ******** ** different **** ******, ****** that **** **** ****** to **** ** "**** care **" ******:

* ***’* **** ****’* happening ** *** **** end *** ** ***** like ******* * **** with ****’** ******: "***’* get **** ***** **** of ***** ***. ***’* not **** **** * 3-phone-call- ** * *-*****-****-** thing."

******** **** **** ***** were ******** ******** *** strategies *********** ** *** back *** **** **** helping ** **** * change ** ******* ********:

** **** ********************** ***** ************* *******. ***** *** systems **** ******** ********* and *********** ********* ** when * ******** ***** for *****, *******, ** an *** *** *** information ***** **** *** their ******** ** ******* available ** *** ****** helping ****. 

What *** ******* ** *** ******* *** ******* ****

***** **** ** *** working ** * ***** school ****** ******* ** the ********* ** **** when *** ******* ******* failed ******* ***** *****:

**** *** ***** *** cameras. ** *** ***. ** was ********** *** ******* at *** ****. ***** then **’** **** ******. ****** a ***** **** ** being ******** *** ******* failed. 

*******, ***** **** *** project *** **** * long-time ********, ******* *** reputation *** **** ******** were ** *** ****:

**** **** ***** *** hung ** ** **** sight, * **** ****** everything ** ** ****** and * ****** ******** to ** *****. **** it’s ******* * * month ******* *** *** need ** *** *** send * *** **** to *** *********… ****’* a ****** ******* *** in *** ********’* ****. It ***** *** ** you. **** *** * client **’* *** *** years.

***** **** **** ** called ****** *** ** the ******** ** ****** sure *** ******* **** to ********** ******** *** quickly, **** *** ********* atypical. **** ******** *** with * ***** ****** of ******* ** **** on **** *** **** ready ****** ******* ******* occur:

* *** ****** ***** that ******* *** ****, they ****** ******* ** and **** ** *** the ******** **** ****** good. **** **** ** a ***** ** ***** cameras ** **** ** site. ***** ** ** 15 ** ****. **** said: "** *** **** this ***** *****, ** get *** *** **** hang ** ** *** see ****’* ***** **."

How ********-**** *****

***** **** **** ** addition ** *** ********** pricing ** ****** *** Chinese **** ** *** bottom, ************* ***** **** Arecont *** ****** ****:

*** **** *** ***** hacking *****, ** **** it ****** ** *** in ***** *** *** the [*** *******] ***. It ***** ***** ** tell ******* **** ***'** using * ******* **** is **-****.

*******, ***** ******* ** an ******** ******* *** its **** ** **** is ************ ** *** US, *** ******* **** is ************ ** ***** using ****** *********. 

How ********** ******* ***** **** ******* ******* ********* *** *****

***** **** **** *** of *** ******* ** the *** ******* *** been *** "**********" ******* on ***** *** ****** Contera **** *** ******* Micro ******, ***** ****** him *** * ****** bid ******* *********** ******* Hikvision *** ***** ** a ***** *** *******:

* ****** **** ******* a ****** *** **** their *** *******. ** were **** ***** * gas ******* ******** *** we **** ********* ******* Hik *** ***** *** we **** ***** **** to *** **** *** because ** **** *** the **** ********** *******.

*******

******* *** ********* *** its ***** ** ******** over *** *****—*** ** the *** ********, ********* RMA *******, **** *******—***** have *** ** * poor ********** ***** ***********. They ****** ** *** bottom *** ******** ************* in ********** ************ ************ **** report.

****'* * **** *** back.

*******, ** **** *** make *** ******* *********, they **** * **** of ****** **** *** they ***** ******* **** a ******** ***** ** buying ** ***  ***** / ** ***** War **********  ****.

Comments (11)

*** *** **** ** that ** ****’* * fight. ** *** ****, the *** ******* *** an *****

* ********* **** ******* is *** *** ****** but, ** ********, **** underscores *** *** ** a ******* ******* ***. It's **** ***** ***** because *** *** *** being ****** *******...

**** **** ** **** lately. **** ** ********** to ****.

** ******** ********** ** that ******* ******* ** really ****** *** **** though * **** *** no ***** ****** **** support ****** *** ****** acquisition.

* ***** *** **** news ** ******* *** the *** ** *** the **** ****** ** to ******* *** *******.  Glad ** **** **** is ******* ****** *** Arecont *******!

****, *** ** ***** it ******* ** ****** they *** ******.  ** sounds **** *** ******* may **** *** * toxic *******.  ******* *** Arecont **** ******** *** positive ******** **** ***** and **** **** *** ashes ******** **** ******.

** *** ** ***** reps, **’** **** **** activity ** *** **** 3-4 ****** **** ** saw ** ******** *****...***** Compton ******** * *** of ***** *** ***** he ** ******** *** team.

* ****** *****’* **** issues **** *** *******, although * **** *** the **** ****.  ***** few ******* **** ********* for *** ***, *** arecont ****** **** *** fix. * ******* ** was * ********** ******.  We **** *** ** issue ** ** *** for ***** ****** ** the *** *** **** (project ******** **** ***** vs ****** ******). **** was **********.

*’** *** *********** **** the ***** *****-*******, ***  **** beat **** *** ** the ********** ***** ** needed. **** *** ***** looking.  * *** **** vs *** ***** *****-****** - ************ ******* **** were ***** ** ****** for *** ***** ****** - ***** ****** * big ********* *** **** continue ** ******* **** the *****.  * **** select **** ******* **** are *** *****.  

***, ******* *** ***** a **** “**** ** the ***” ******** ** using *** **** ****** Products ****** **** *** Contera ***/****** ****.  

*'** **** ***** *** the ********** ***'** ****** is ** ******, *** Arecont *** ******* ** office ** ****** ******* that's ***** ***** *** CEO *****.

******* * ****** *** isn't ** *** ******** of ** *******/****** ******* office *** ******* ***** read ***** ******** ** a ****** **** **********.

* *** *** ** experience **** **** ******* this **** *** **** great.  **** * *****, 2 ***'*.  *** **** easy.  *** *'* **** say * *** ** problems **** ***'* **********, and * *** **** my ***** ** ***'* to ******* ** *** past.  * ********* **** of **** ****** ******** in ***** *** ****** system *** **** ***** subsequent ****** ****** ****** the ****** *** ****** zendesk.  * ******** **** the *** *** *** least ** *** ***** systems.   * **** *** a ****** ******/**** ******* with **** **** *** have **** ****** ****** to **********. 

***... **** **** ******* the ************.  **** ****** too.  ****** *** *** attitude ** ********* ** improvement *** ** **'* the **** *** *****...

 

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