Worst IP Camera Manufacturers 2011

Author: John Honovich, Published on Nov 15, 2011

What IP camera manufacturers have integrators had the worst experiences with? Over the last month, we ran an in depth survey gathering results from over 80 integrators across 19 countries to understand what technologies, approaches and products they preferred. As part of the survey, integrators explained why they preferred what they did. In this report, we share our findings for IP camera worst experiences.

The Question

We asked integrators the following question:

We left it open ended so that integrators could propose whatever they liked and not be constrained to a predefined or preferred list. We also gave them space to explain their choices.

The Responses --> Reliability

Reliability was issue #1 across the board for integrators. Cameras dead on arrival, field failures and flaky firmware were the most common and strongest complaints raised. What makes this so challenging is that there is no easy way to figure out reliability in the surveillance industry. Mean Time Between Failure statistics are non-existent in the surveillance industry and manufacturers guard failure rates more secretly than Fort Knox. Integrators are left to vague marketing claims and trial and error to figure out what works and does not.

The responses from integrators in our survey around the world should clearly help shed light on this.

Arecont Vision - The Worst By a Massive Margin

Arecont Vision was consistently and, by a massive margin, the most frequently cited manufacturer for worst IP camera experience. Over and over again, integrators bemoaned quality problems with Arecont and the company's indifference to their concerns.

**** ** ****** ************* **** *********** *** *** ***** *********** with? **** *** **** *****, ** *** ** ** *********** ********* ******* **** **** ** ***************** ** ********* ** ********** **** ************, ********** *** ******** they *********. ** **** ** *** ******, *********** ********* *** they ********* **** **** ***. ** **** ******, ** ***** our ******** *** ** ****** ***** ***********.

The ********

** ***** *********** *** ********* ********:

** **** ** **** ***** ** **** *********** ***** ******* whatever **** ***** *** *** ** *********** ** * ********** or ********* ****. ** **** **** **** ***** ** ******* their *******.

The ********* --> ***********

*********** *** ***** #* ****** *** ***** *** ***********. ******* dead ** *******, ***** ******** *** ***** ******** **** *** most ****** *** ********* ********** ******. **** ***** **** ** challenging ** **** ***** ** ** **** *** ** ****** out *********** ** *** ************ ********.**** **** ******* ******* ************* ***-******** ** *** ************ ******** *** ************* ***** ******* rates **** ******** **** **** ****. *********** *** **** ** vague ********* ****** *** ***** *** ***** ** ****** *** what ***** *** **** ***.

*** ********* **** *********** ** *** ****** ****** *** ***** should ******* **** **** ***** ** ****.

Arecont ****** - *** ***** ** * ******* ******

******* ****** *** ************ ***, ** * ******* ******, *** most ********** ***** ************ *** ***** ** ****** **********. **** and **** *****, *********** ******** ******* ******** **** ******* *** the *******'* ************ ** ***** ********.

[***************]

********

***** ** ************* ******** * ****, **** * ** **** showed ******* *******. ******* *** **** ******** *** **% ** the **********'* ***** *********** **** *** ********* ** ************* ****** evenly ***** *** ***** **%.

** ***** ** ***** *** '*****' ******, ** ****** *** no ******* ** ******* *** ****** ** *** ****** ** negative ******* ** ****, **** **** *** *** **** *************** as **** ****** ************ *******. *** ***** ***** *********** *** *** ********:

****** ***** *** *********, **** ************* *** * ** * negative ******* *** ** ***** ***** ********* ***** *********** ******* or *********** ********. *** **** ***** ******* ******* *** ********** disenchantment **** ****'* ******* / ************ ******** - * ***** which ** ***** ** ***** ****** ********* ******.

Arecont ****** *******

******* ****** ********** ********* *** ** *********** **** * ******** - (*) ******** **** *** *******'* ******* *** (*) ******** with *** *******.

***'* ***** ***** **** ******* *******. *** **** ********** ******** failures, ******, **** *** ******* ******** *********** **** *****. **** is * **** **** *** ***** ********* ***** ** ***** to *** *** ****** *** ******** ***** ******** **** ****:

  • "******* *** ******** *** ******** ******. **'** *** ****** *********** *** cameras **** *********. **** **** **** ** **** ******** ******. **'** had ******* ******* **** *** ** ******* ** ********** ******** once *****."
  • "*************, ** *** * *** ** ******** **** ******** ****."
  • "* ********* * ***** *** *** ***** **** *** ******** cameras were ****** ********** ** *****. **** ***** ****-** ***** *** their **** ******** *** ** ******** **** *** ****** *** ********* to *******. **** ********** **** *** **** * ***** **** that *** *** **** *** **** ** ********** *** *** **** bubble *** **** ***** **** ********* ** ******** *****. * find *** ***** ******* *** ******** *********** ** **** ** ***** compact **** **** ** * ****** ** *** ***** *****."
  • "******* - **** *******"
  • "** **** ***** *** ******* ****** ******* ****** *** ****** and ****** **** ***** ** **** "******* ******". ** **** ******* too **** ****. ** *** ******* ****** ******* ********* ***** they **** ** *** *** ***** ******* ** ****."
  • "**** **** * **** ******* **** *** ** *** ***. They *** *****, *** ***** ******* ** **** ** *** light."
  • "**** ******* **** ** *** *** *** *** *******"
  • "***** ** ** *****.... ******** *******. ******** *******. ****** **** over *** *******. **** ******* ****. ****** ******* (*** ** ********** to ********** *.***)"
  • "*** ******** *** * **** ******* ******* *** *** *** Arecont ******. *** ******* *** *** ********* *** *****, ** **** it **** *** *** *********."
  • "***** * ****** ***** **********, ******* *** ******* ****** ** the *****. *** ************ **** **** ***. ***** ******* ***** *********** of *** ******* ***** ** ******** ********, ***** **** ***** ****** problems ** ****."
  • "** **** ***** ***** **** *'** **** ***** ***-********"
  • "******* ***'* **** *** **'* ****** ********* ******* **** *******."
  • "**** **** **** **** **** *****, *** **'** *** ****** such ** *** ******** *** ** *** *** **** ******** ******** fixes."
  • "******* ********* ************* ** ******* ** *********** ** ***** **** *** camera ******."
  • "*** **********. ******* **** ** *** ****** **** ***** ******* *** new ******* ******** **** ** **** * **** ******* **** *****."
  • "********* **** ** *** ****. *** ****** ** ******** ** cameras ********* *** ******* * ** * **** *****, ******* of ** ***** ********* ******** ************* ** ****** *** ****** than ** **** *** *** ******, **** ** ***** ****** ******."
  • "* **** ******* **** **** ** *** *******. **'* *** *** "what ********" ****** - **'* * *** ******* ******* *******."

******* ********* ********* ******* ******** ** ****** ** *** ****. They ********* ** **** ***** ****. *** *******, **** *** this **** **** ** *** '*******'* ** *** *********** ********' ******. ***********, *********** ******** ** ****** ******** ** *** survey *** ** ** *********** ******* * **** ***** ********** aptly ***** "******* ****" **** ********* ** ***** **** *** **** ****.

** ******** ** ******* ******** ** ***** *** *******. ** are ** *** ****** ** ******* ***** ***** ******** **** panoramic ****** *** **** *** ***** ***** ***** ** *** point ***** *** *********** ****** *** ***** **** ***** ********* products **** (*** ********** **** ********** *** ****).

************* **** ******* ******* *** ******** ********** ******** ***** *** commitment *** ******** ** ******* ****** ** ******* ********. **** is ******** ********** ******** ** **** *****:

  • "***** ********** **** ** ********* ** **** **** *** ***** recently *** *** ** ******* *** **** ********* ******* ** ****** process. Very ***** ** ***** *** **** *** ****** *** ** fixed *** * ******** *******."
  • "**** *******, ******** ********"
  • "*** ************ ****** ** ********* ** **** ****."
  • "***** ******* ***** ** ********** ****-*******"
  • "*** ******* **** *** **** ** ****** ****."
  • "***** **** ******* ******* *** ********* ******** ******* ****** *** chance ** * ****-**** ************ **** **** *******. *** *** ******** through *** ********* ** "*******" ** * ************ **** *** *** just *** ****?"

** *** **** ** *** ******* *** *********** ****** **** to ** ***** ********, *** *** ***** ******** ******* *********** are ******* *** ******* ** *** *****.

********* ** *******

*** **** ****, ******* ******* *** ********** ********* *** ***** potential. ******, ** **** *** ***, ** ***** ** ********** to ********** *** ** **** *********** ***** ** ***** ******* such ***** ** *** ** *** ****. ********* ******* *************** include:

  • *** **** ******* **** **** ** *********** **** **** '*****' Taiwanese ******** *** ****** *******
  • ***** ***** ** ** ******* **** * ** ** *** that ** ***** ** ******* **** *** ***** ************ **** it ***** ** ********** *******
  • * **** **** *****-****** ********* ****** **** ******** * **** effective ****** ** ********* ******** *****-********* *******.

****, ******* *** **** ******** *********** ********* *** **** *** simply ***** ***** ***** ** *** ****** ** ********* ******.

*******'* ******** ****

*******, ******* *** ** ******** ****. **** *** ******* *** demonstrating *** **** ***** ** ********** ** ******* ******* *** quality ******** ** ***** **** ****** ***********. *** ********, *** bugs *** *** ********* *** **** *** *********. ***** ***** quality ***** ****** ******* ******* ***** ***** ********* *********** ** ********** ****. ***** ******* releases ******** ** ** ********* **** ****, *** ***** *** likelihood ** ******** *********** ** *******.

******* ***************

*********, ** ******* ***** ***** ******* ****** ********. ** ******** them ** * ***** ****** ** ***** ****** *****'* ******** *** ****** ******** ******* **** *********** ******* ********* *** risk ********. *********, *** ****** **** **** *** * **** 6 ****** **** **** ******* ***** ****** ******** * *** product. **** *** **** ***** *** ***** ** ***** *** products **** **** **** **** ******** ** ** '**********' *** many ******* ****** **** **** *** **** ***** ******. ***********, if *** *** ****** ** *** ******* **********, *** ***** be **** ** **** *** ******** *********** ** ********.

ACTi *******

******, **** *** *** ******* ** ****. **** *** ****** straight ******* *** ****** ****** **** ******* *******:

  • "**** **** *****, **** ** *** ******* *** **** *** do *** **** *** (*** **** ** **** * ***** ** the **** *** ******* ***)"
  • "**** **** *******"
  • "**** ** *******"
  • "******* *******, ****** ******** ******** **** *********, ****** ******** **** the ******* ** ** ********* ******"
  • "**** ****** ***** ****"
  • "**** ** ****** ****" [***** *** ****** ****** *** **** two ********* ****** ** *** ********* *********[
  • "** ****** **** ** ***** ******* ***** **** **** ** and **** * ****. ** ***** ***** ********* *** ***** ******* they ****** **. * ****** **** ******* ***** ******** ** two ****** *** *** ***** ******* *** * ***** ****** ********** who **** ****** ** ** ****. ** **** ***** ****** better **** ***** *.*** ******. *** *** *** ***** *** **** demanded ** **** *** **** ******* **** ** ***."
  • "******* *******"
  • "***** ** ******** ****."

**** ** ****** ** ****'* ******** ********* ** *********** ** a ********* ****** ** ****** *** **** ********* *****'*. **** noted, ****** ***** ** ******* **** **** ** ****** ** increased ***** **** *** ******** *************** *** ** **** ***********. Like *******, ** ******* ***** ********** **** **** *** ********** these ******** **** ****.

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

Axis Commits To Long-Term Firmware Support on Nov 15, 2017
With the rise of cyber security awareness, and a general increase in hardware reliability, "software warranties" may prove more valuable than...
Top 2017 Trends - Cyber and Analytics on Nov 09, 2017
The 2 clear top 2017 trends, according to IPVM integrator statistics are: Cyber Security Video Analytics This is a change from 2016...
Average IP Camera Cable Run Distance on Nov 07, 2017
Estimating cable lengths can be tricky, seemingly either all guess work or requiring each and every run to be measured, a time consuming task.  To...
Assa August Smartlock Pro Tested on Nov 07, 2017
Failures and set backs in the smartlock business have been commonplace (e.g., Lockitron Admits Failure and issues from our 2017 Kevo test). But...
ZoneMinder Open Source Profile on Nov 06, 2017
The first, oldest and probably the best known open source VMS is ZoneMinder. But where has it gone and is it still relevant today in a world of...
Top Manufacturers Gaining and Losing 2017 on Nov 03, 2017
3 years ago, IPVM statistics accurately and early identified the rise of Hikvision usage across Western markets (see Top Manufacturers Gaining and...
Integrators Know Admin Passwords For Nearly All End-User Systems (Statistics) on Nov 01, 2017
With cybersecurity concerns rising, more scrutiny is being applied to various elements of security implementation. One of those is who knows the...
The Milestone Personal Demo Marketing Campaign on Oct 30, 2017
Waste of money or emarketing innovation? In a program being heavily promoted on their social media channels Milestone is offering to...
Assa Abloy Acquires August on Oct 25, 2017
The mega access control manufacturer, Assa Abbloy, has acquired one of the most well funded access control startups, smart lock...
Anixter End User Sales Troubles on Oct 23, 2017
End user sales have and continue to be a major problem for Anixter's physical security business. Every year, according to various Anixter people,...

Most Recent Industry Reports

Panasonic Unified Surveillance Strategy Analyzed on Nov 17, 2017
Panasonic is now a "Unified Surveillance" offering, as their ASIS 2017 booth proclaimed: Looking to make a comeback in the security industry,...
Amazon Cloud Cam Is Poor (Tested) on Nov 17, 2017
Retail behemoth Amazon has entered the surveillance market with the Amazon Cloud Cam, the eyes of its just-announced Amazon Key delivery...
Nest Secure Alarm System Tested on Nov 16, 2017
Google's expansion continues, this time into home security with their Nest subsidiary's move into alarm systems. They paid more than a...
Dahua Forbes 'Next Web Crisis' Vulnerability Dispute on Nov 16, 2017
The buffer overflow vulnerability in Dahua products is not in dispute, in fact we covered it when it was first published. What is in dispute is...
Isonas Cofounders Split, Launch Partner/Competitor on Nov 16, 2017
Breaking up is hard to do, especially when door access security is at stake. But that is exactly what has happened at Isonas. Senior employees...
Hikvision China Criticizes The WSJ on Nov 15, 2017
Hikvision, through the Chinese government's authoritative news service, has criticized the WSJ investigation into Hikvision. In this...
PoE UPS Tested (Energy Reconnect) on Nov 15, 2017
In security, backup power is important, but most often requires UPS systems or extra cabling to devices for low voltage power. Now, some have...
Axis Commits To Long-Term Firmware Support on Nov 15, 2017
With the rise of cyber security awareness, and a general increase in hardware reliability, "software warranties" may prove more valuable than...
Hikvision NVR 4.0 Improvements Tested on Nov 14, 2017
Hikvision has released firmware version 4.0 for select NVRs, touting two years of research and development, and claiming "the new generation GUI...
Vivotek Remote Stack Overflow Vulnerability on Nov 14, 2017
A stack overflow vulnerability in Vivotek cameras has been discovered by bashis, the security researcher who has also found vulnerabilities in...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact