Worst IP Camera Manufacturers 2011

Author: John Honovich, Published on Nov 15, 2011

What IP camera manufacturers have integrators had the worst experiences with? Over the last month, we ran an in depth survey gathering results from over 80 integrators across 19 countries to understand what technologies, approaches and products they preferred. As part of the survey, integrators explained why they preferred what they did. In this report, we share our findings for IP camera worst experiences.

The Question

We asked integrators the following question:

We left it open ended so that integrators could propose whatever they liked and not be constrained to a predefined or preferred list. We also gave them space to explain their choices.

The Responses --> Reliability

Reliability was issue #1 across the board for integrators. Cameras dead on arrival, field failures and flaky firmware were the most common and strongest complaints raised. What makes this so challenging is that there is no easy way to figure out reliability in the surveillance industry. Mean Time Between Failure statistics are non-existent in the surveillance industry and manufacturers guard failure rates more secretly than Fort Knox. Integrators are left to vague marketing claims and trial and error to figure out what works and does not.

The responses from integrators in our survey around the world should clearly help shed light on this.

Arecont Vision - The Worst By a Massive Margin

Arecont Vision was consistently and, by a massive margin, the most frequently cited manufacturer for worst IP camera experience. Over and over again, integrators bemoaned quality problems with Arecont and the company's indifference to their concerns.

**** ** ****** ************* **** *********** *** *** ***** *********** with? **** *** **** *****, ** *** ** ** *********** ********* ******* **** **** ** ***************** ** ********* ** ********** **** ************, ********** *** ******** they *********. ** **** ** *** ******, *********** ********* *** they ********* **** **** ***. ** **** ******, ** ***** our ******** *** ** ****** ***** ***********.

The ********

** ***** *********** *** ********* ********:

** **** ** **** ***** ** **** *********** ***** ******* whatever **** ***** *** *** ** *********** ** * ********** or ********* ****. ** **** **** **** ***** ** ******* their *******.

The ********* --> ***********

*********** *** ***** #* ****** *** ***** *** ***********. ******* dead ** *******, ***** ******** *** ***** ******** **** *** most ****** *** ********* ********** ******. **** ***** **** ** challenging ** **** ***** ** ** **** *** ** ****** out *********** ** *** ************ ********.**** **** ******* ******* ************* ***-******** ** *** ************ ******** *** ************* ***** ******* rates **** ******** **** **** ****. *********** *** **** ** vague ********* ****** *** ***** *** ***** ** ****** *** what ***** *** **** ***.

*** ********* **** *********** ** *** ****** ****** *** ***** should ******* **** **** ***** ** ****.

Arecont ****** - *** ***** ** * ******* ******

******* ****** *** ************ ***, ** * ******* ******, *** most ********** ***** ************ *** ***** ** ****** **********. **** and **** *****, *********** ******** ******* ******** **** ******* *** the *******'* ************ ** ***** ********.

[***************]

********

***** ** ************* ******** * ****, **** * ** **** showed ******* *******. ******* *** **** ******** *** **% ** the **********'* ***** *********** **** *** ********* ** ************* ****** evenly ***** *** ***** **%.

** ***** ** ***** *** '*****' ******, ** ****** *** no ******* ** ******* *** ****** ** *** ****** ** negative ******* ** ****, **** **** *** *** **** *************** as **** ****** ************ *******. *** ***** ***** *********** *** *** ********:

****** ***** *** *********, **** ************* *** * ** * negative ******* *** ** ***** ***** ********* ***** *********** ******* or *********** ********. *** **** ***** ******* ******* *** ********** disenchantment **** ****'* ******* / ************ ******** - * ***** which ** ***** ** ***** ****** ********* ******.

Arecont ****** *******

******* ****** ********** ********* *** ** *********** **** * ******** - (*) ******** **** *** *******'* ******* *** (*) ******** with *** *******.

***'* ***** ***** **** ******* *******. *** **** ********** ******** failures, ******, **** *** ******* ******** *********** **** *****. **** is * **** **** *** ***** ********* ***** ** ***** to *** *** ****** *** ******** ***** ******** **** ****:

  • "******* *** ******** *** ******** ******. **'** *** ****** *********** *** cameras **** *********. **** **** **** ** **** ******** ******. **'** had ******* ******* **** *** ** ******* ** ********** ******** once *****."
  • "*************, ** *** * *** ** ******** **** ******** ****."
  • "* ********* * ***** *** *** ***** **** *** ******** cameras were ****** ********** ** *****. **** ***** ****-** ***** *** their **** ******** *** ** ******** **** *** ****** *** ********* to *******. **** ********** **** *** **** * ***** **** that *** *** **** *** **** ** ********** *** *** **** bubble *** **** ***** **** ********* ** ******** *****. * find *** ***** ******* *** ******** *********** ** **** ** ***** compact **** **** ** * ****** ** *** ***** *****."
  • "******* - **** *******"
  • "** **** ***** *** ******* ****** ******* ****** *** ****** and ****** **** ***** ** **** "******* ******". ** **** ******* too **** ****. ** *** ******* ****** ******* ********* ***** they **** ** *** *** ***** ******* ** ****."
  • "**** **** * **** ******* **** *** ** *** ***. They *** *****, *** ***** ******* ** **** ** *** light."
  • "**** ******* **** ** *** *** *** *** *******"
  • "***** ** ** *****.... ******** *******. ******** *******. ****** **** over *** *******. **** ******* ****. ****** ******* (*** ** ********** to ********** *.***)"
  • "*** ******** *** * **** ******* ******* *** *** *** Arecont ******. *** ******* *** *** ********* *** *****, ** **** it **** *** *** *********."
  • "***** * ****** ***** **********, ******* *** ******* ****** ** the *****. *** ************ **** **** ***. ***** ******* ***** *********** of *** ******* ***** ** ******** ********, ***** **** ***** ****** problems ** ****."
  • "** **** ***** ***** **** *'** **** ***** ***-********"
  • "******* ***'* **** *** **'* ****** ********* ******* **** *******."
  • "**** **** **** **** **** *****, *** **'** *** ****** such ** *** ******** *** ** *** *** **** ******** ******** fixes."
  • "******* ********* ************* ** ******* ** *********** ** ***** **** *** camera ******."
  • "*** **********. ******* **** ** *** ****** **** ***** ******* *** new ******* ******** **** ** **** * **** ******* **** *****."
  • "********* **** ** *** ****. *** ****** ** ******** ** cameras ********* *** ******* * ** * **** *****, ******* of ** ***** ********* ******** ************* ** ****** *** ****** than ** **** *** *** ******, **** ** ***** ****** ******."
  • "* **** ******* **** **** ** *** *******. **'* *** *** "what ********" ****** - **'* * *** ******* ******* *******."

******* ********* ********* ******* ******** ** ****** ** *** ****. They ********* ** **** ***** ****. *** *******, **** *** this **** **** ** *** '*******'* ** *** *********** ********' ******. ***********, *********** ******** ** ****** ******** ** *** survey *** ** ** *********** ******* * **** ***** ********** aptly ***** "******* ****" **** ********* ** ***** **** *** **** ****.

** ******** ** ******* ******** ** ***** *** *******. ** are ** *** ****** ** ******* ***** ***** ******** **** panoramic ****** *** **** *** ***** ***** ***** ** *** point ***** *** *********** ****** *** ***** **** ***** ********* products **** (*** ********** **** ********** *** ****).

************* **** ******* ******* *** ******** ********** ******** ***** *** commitment *** ******** ** ******* ****** ** ******* ********. **** is ******** ********** ******** ** **** *****:

  • "***** ********** **** ** ********* ** **** **** *** ***** recently *** *** ** ******* *** **** ********* ******* ** ****** process. Very ***** ** ***** *** **** *** ****** *** ** fixed *** * ******** *******."
  • "**** *******, ******** ********"
  • "*** ************ ****** ** ********* ** **** ****."
  • "***** ******* ***** ** ********** ****-*******"
  • "*** ******* **** *** **** ** ****** ****."
  • "***** **** ******* ******* *** ********* ******** ******* ****** *** chance ** * ****-**** ************ **** **** *******. *** *** ******** through *** ********* ** "*******" ** * ************ **** *** *** just *** ****?"

** *** **** ** *** ******* *** *********** ****** **** to ** ***** ********, *** *** ***** ******** ******* *********** are ******* *** ******* ** *** *****.

********* ** *******

*** **** ****, ******* ******* *** ********** ********* *** ***** potential. ******, ** **** *** ***, ** ***** ** ********** to ********** *** ** **** *********** ***** ** ***** ******* such ***** ** *** ** *** ****. ********* ******* *************** include:

  • *** **** ******* **** **** ** *********** **** **** '*****' Taiwanese ******** *** ****** *******
  • ***** ***** ** ** ******* **** * ** ** *** that ** ***** ** ******* **** *** ***** ************ **** it ***** ** ********** *******
  • * **** **** *****-****** ********* ****** **** ******** * **** effective ****** ** ********* ******** *****-********* *******.

****, ******* *** **** ******** *********** ********* *** **** *** simply ***** ***** ***** ** *** ****** ** ********* ******.

*******'* ******** ****

*******, ******* *** ** ******** ****. **** *** ******* *** demonstrating *** **** ***** ** ********** ** ******* ******* *** quality ******** ** ***** **** ****** ***********. *** ********, *** bugs *** *** ********* *** **** *** *********. ***** ***** quality ***** ****** ******* ******* ***** ***** ********* *********** ** ********** ****. ***** ******* releases ******** ** ** ********* **** ****, *** ***** *** likelihood ** ******** *********** ** *******.

******* ***************

*********, ** ******* ***** ***** ******* ****** ********. ** ******** them ** * ***** ****** ** ***** ****** *****'* ******** *** ****** ******** ******* **** *********** ******* ********* *** risk ********. *********, *** ****** **** **** *** * **** 6 ****** **** **** ******* ***** ****** ******** * *** product. **** *** **** ***** *** ***** ** ***** *** products **** **** **** **** ******** ** ** '**********' *** many ******* ****** **** **** *** **** ***** ******. ***********, if *** *** ****** ** *** ******* **********, *** ***** be **** ** **** *** ******** *********** ** ********.

ACTi *******

******, **** *** *** ******* ** ****. **** *** ****** straight ******* *** ****** ****** **** ******* *******:

  • "**** **** *****, **** ** *** ******* *** **** *** do *** **** *** (*** **** ** **** * ***** ** the **** *** ******* ***)"
  • "**** **** *******"
  • "**** ** *******"
  • "******* *******, ****** ******** ******** **** *********, ****** ******** **** the ******* ** ** ********* ******"
  • "**** ****** ***** ****"
  • "**** ** ****** ****" [***** *** ****** ****** *** **** two ********* ****** ** *** ********* *********[
  • "** ****** **** ** ***** ******* ***** **** **** ** and **** * ****. ** ***** ***** ********* *** ***** ******* they ****** **. * ****** **** ******* ***** ******** ** two ****** *** *** ***** ******* *** * ***** ****** ********** who **** ****** ** ** ****. ** **** ***** ****** better **** ***** *.*** ******. *** *** *** ***** *** **** demanded ** **** *** **** ******* **** ** ***."
  • "******* *******"
  • "***** ** ******** ****."

**** ** ****** ** ****'* ******** ********* ** *********** ** a ********* ****** ** ****** *** **** ********* *****'*. **** noted, ****** ***** ** ******* **** **** ** ****** ** increased ***** **** *** ******** *************** *** ** **** ***********. Like *******, ** ******* ***** ********** **** **** *** ********** these ******** **** ****.

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