Worst NVR / VMS Manufacturers 2018

By: IPVM Team, Published on Jan 29, 2018

These are the manufacturers who integrators reported the most significant problems with.

220+ integrators answered:

In the past year, what VMS / NVR system have you had the worst experience with? What happened?

A notable shift occurred between the 2016 worst results and this year. While, in 2016, VMS software providers topped the list, in 2018, NVRs did.

In this report, we share detailed feedback from integrators and examine key themes impacting the overall market.

***** *** *** ************* who *********** ******** *** most *********** ******** ****.

***+ *********** ********:

** *** **** ****, what *** / *** system **** *** *** the ***** ********** ****? What ********?

* ******* ***** ******** between *** **** ***** results *** **** ****. While,** ****, *** ******** providers ****** *** ****, ** ****, **** did.

** **** ******, ** share ******** ******** **** integrators *** ******* *** themes ********* *** ******* market.

[***************]

Executive *******

********* *** ***** **** the ********* *********** **** often ********* ***** ** problematic, **** **** ******* overall ******** *** *******. The ***** ******* ***** was **** *** ******** of ***** *********, **** as ****, *********, ***, etc. **** ****** *** for ******* ************* ** general ******* ******* ********.

*******, ** ***** ******* came ***** ** ********* and ***** ** ***** of ******* ******** *********, though **** *** ******* some ******** ******** ********, which ** **** ***** below.

#1 ********* - **** ** *********, ******* **** ** **********

****** ******* ** *********, resource ***********, *** **** of *** **** ******* reasons *********** **** *** their ******** ******** ** Hikvision:

  • "********* **** *** **** - ** *** *********, slow, **** ** *** and ******** ********"
  • "********* ******** ** ******** daily **** **** ** our ******* **** ** some ****** ***** **** run ***. ****, ***-**********, resetting ******, ***, ***, etc..."
  • "*********. **** **** *** resource **********."
  • "********* ******** ***/**** *** only **** *** *** aspect ** *** ********* recording *******."
  • "********* **** **** **** is *** ***** *** on *** ******, ***** hours ** ***** * recording **** **** ***** glitchy ***** ** **** just ***** ********."
  • "*********- ********* **, ********* to *** **, ******* is ********."
  • "********* ** *** ***. Their *** ** ****** and ********* *** * non-technical ****** ****** ** navigate. **** *** ******* complaints *** ******* *****."
  • "********* **** ****. *** to ***** *** ***********."
  • "********* - **** **** client *** *** ****** at ***, ********, ****** in ****** ** *******, does *** **** **** with ******** ********. *** to **** *** ********* out ** * ******** due ** ******** *** the ****** ********. **** on *** *** ******** hog *** ***** *** consistently ***."
  • "********* *** ***-*******. **** an ******** ***** ** garbage. *** ****** **** here ** ******* ** all, *** ********* ***** problem ******** *** ** fix."
  • "***'* ***** ** * 'worst' **********. ********* **** 4200 ** *****. "
  • "*********, ** ***** * 31st ** ****** ** an *** ****** *** spent * ***** *** our **** ** ******** all ** *** ***** and ******** **** *** system ******* ******* ** Halloween...Trick ** *****!"
  • "********* *** ***** ******* solution *** **** ******** interface *** *** **** easy ** ***."
  • "********* ***'* ****** ****** using *** ******* ** just **** *** *****'* go ******** ** ** opinion *** *** ***** debacle **** ******** *** domain ** *** ***** of **** **** *** just * *****, *'* glad * ****'* **** that **** ******* **** them, * **** ***** for ***** **** ***."

** *** ******** **** for *********, **** **** signal **** *********** *** using ** ** ***** trying *** *********'* *********. Clearly, *********'* ******* *** stronger **** ***** **** but ********* ***** **** at *** ***** ****** than ******* *** ********* incenting *********** ** ** least *** ***** *********.

#2 - ***** ***** ***** ***************

*********** *** *** ******** experiences **** ***** **** commonly ***** ****** ******* to *****/******* ** *** cause ** ***** ***********:

  • "*****, *** ** *******. One ** *** ******** managers *** *** **** account *********** ******* ** the **** **** ****** to *** *******."
  • "*****. ******* ** *** security ********, ** *** a *** ******* ***********."
  • "***** ** ***. **** your *** *******, ***. hackfest ****."
  • "*** **** ****** ** have *** **** ****** Dahua ******* *** ** firmware *******."
  • "*****/********* **** ****** *** most ******* ***** *** to ****** ***** ******** issues."
  • "*****. ******, **** **** of ******** ********. **** go ***.. ***** ********."
  • "***** ****. *** ****..."
  • "*****. ***** ******* *** problems **** *** ******* security."

**** *********, ***** **** received ******** ******** ** user ********* *** *********** issues:

  • "*****. ********* ** *** cameras **** ************* *** it *** ********** ** get * **** **** layout. ******** ** **** a ***** ***** **** than * ****."
  • "***** ***.... ******** *********"
  • "*****. *** ** ****** a ****** *** *** upgrading * ***** ****** and ***** ******* **** messing **. ***** ******** is *** ** *** intuitive *** *** * lot ** ******* ****** and *** ********* **********."

Exacq ******** ********

***** ***** *** ******** from ***********, ***** *** significantly **** ******** ********* in ****:

  • "***** ******. **** ******* features. *******, **** ***** to ** ** ********** solution. **** **** ******* support *** ***** ***** products."
  • "**********, * *** ** software ******, *** ****** features."
  • "*****, *** **** ** hell. **** *** *** keeping ** **** ******* cameras ***** ******** ****** us *** ***** ** integrate ******* **."
  • "*****. *** ***** ******* team *** ******** * flawed ******. **** *** higher *** ***** *** honor *** **** *** wanted ** *** **% to *** *****."
  • "***********, ******* ********* ** ok. ****** *** ** garbage, *** *** **** not ****** ***** **** well. ********** ******* *** of ******* *** ** bandwidth ******, ***** ** sad ******* ** *** to ****** ******* ** bare ******* *** ***** software **** ******* *** load ** *******"
  • "***********. ******** ** *** user-friendly *** ****."
  • "***********,******* ********* ** **. Mobile *** ** *******, the *** **** *** handle ***** **** ****. Consistent ******* *** ** cameras *** ** ********* issues, ***** ** *** because ** *** ** adjust ******* ** **** minimum"
  • "** *** ** ***** NVR **** ********** ** down *** ** **** us **** ***** ** convince **** ** ******* the *** **** ** the *** ***** *** issues *** **** * year."
  • "***** ******, * ****(*) the *******, *** *** a ********* *** ***** warranty, *** *** * terrible ********** **** ******* replacement **** *** ****** time **** **** ******* on ****, ***** *** again. **** ******** * "refurbished ****" *** ** failed ******* ***** *******. No ****** * ***."

Genetec ******, ********* ******* *******

**** *** ********, ******* did ******* **** ********** about **** *******:

  • "*******. *** *** **** hold ********* *** *********** hostage *** ******* ** the ********* ****** *'** ever ****. **** *** RSM ** * ******."
  • "******* - **** ** credible *******, ***** ** very **** *** ******** limited ** ******"
  • "*******. ******* ** ** far *** ***** **’** seen. ** *** **** onsite ** *** *********, they ***’* **** **** to ***/***. ******* *** fact **** **** ********* in *** ****, *** use ** ** * daily *****, ** ******’* get *******. *** ***’* are **** ********* ********* and *** *** *** out ** ***** *** a *** ** *** retail *********."

*** *** *********** ****************'* ********* ** *********** ******* *** ***** dissatisfied **** *** *******:

  • "******* *** **** ********* and ** ****** ********** Hikvision."
  • "*******. ******* **** **** support ********* ********."

No ***** **********

**** ***********, ****** */* of *** *********, ****** they *** ** ******** negative *********** ** ****. In **** ********, * few *********** **** ******** reasons *** **** *** not **** ******* ***** experiences, ***** ***** ******** around *********** ****** ************* and ********** **** * limited ****** ** ************ partners:

  • "**** ******. ** ******* the ******* ** ****** to **** ***** ** trust."
  • "* ******** **** *** had * *** **********. We **** *** **** to ***** *** ********* properly *** **** ********* a *** ******** **********, which ********* *** ***********. But ** ** ****, we ** *** ******* beyond *** **** ********* very *****. ******* ***** Networks *** ******* ********, we **** ********* *** our ****** ******** ****. We **** ******* ******* with ******** ** ***** our ***** **** ** a ******* ****** ** platforms."
  • "* *****'* *** *** real ******** **** *** selected ******** *** ** vet *** ******** **** carefully ****** ** **** / ******* ****."
  • "*****'* *** *** ***** wrecks. **** *****'* ***** anything ***."
  • "** *****'* *** *** bad *********** **** *** VMS/VNR **** ****** ***. That ** *** ** have ******** ***** ** our ******* ********. **** deliver **** ** ******** and ******* ****."

2016 ***** ***** - **** *** ***

*****, ****** * *** of ******** ***** ** 2016 ******* ** ******** in ********** ** **** ************ ****************** ** ******, ***** *** ** many********* ******** ***********. ***** ***** did **** **** ***** for ***** *** **** year, ******* ********** ******* on ***** *** ******* this **** ******, ********* that ***** *** ******** some *** ********* ******.

******* ***** ****** ** 2016,*****, *** *** ***** to ********* / ********** Milestone. ********* ** ********** well ***** ** ***********, which ***** **** ***** out ** *** ***** VMS ********.

*** ***** *** ***** choice ** ****, *****, for ****** **** ***** DS *** ****** ***** management ********, *** **** improved. **** ** ****** helped ** ***** ***** and *********** ** * new ***,**************** ******** **** ****** critical ******** **** ****, but **** **** *********** praising **. ******* ***** had **** *** ********, which ** ****** **** all ******** ********, *** also ****** ********* **** Pelco ** ***** ****** to ****** **** ****** share.

2020 *******

*********** *** ******* ****** problems **** ***-**** ****. The ******** *** **** is: **** *** *** manufacturers **** **** ****** in *** **** * years, ******* ** ******* and ****** ************* ******? Or **** *** *** manufacturers ** **** ** pitch *** ******* ***** offerings ** ******** *********** to ***** **** *** their *********? **** **** up ** *********** *********** and ******* *** *** next *** *****.

Comments (25)

*** ***** ****** ***** ******** ** ******* ** ***** *** as ********.

** * ****** * **********, ******* *** ********** **** ******. My ***** ******** *** ***'* **** * ******** **** ** constantly ********* *** ******** ******* ******* **** ***** *********.

***'* ******** ***** **** ****** ** **** ******* **** ****** can **** ** *** *** ***** ****** *** *******.

**** *** ******* ********* **** ******* ***** ** ***** - Genetec's ****** *** *********, ** *** **** ********* - ******* set ** ******* ***.

***'* *******, *** ******* ***** ** ******* *** *** ******* is *** ********* - ****** *** ********.

**** - *** ******* ***/*** ********** ** ********* ** *******, as ****, ** ** ******* *** **********. ******* ******* ** Hikvision ***'* ******* ** * ******* **** ******** - ******* isn't ****** ******** **** **** *** **** *****.

***** ******** ** **********, *** ***** **** ******** ** ********** to *** *** ***** **** *********? ***** *** * ***** openVMS ********, *** *** **** *** ** ******* *** *********** with ***** **** ******** ** ** ****** ******** ** **** they **** ***** ****** *** ******** ***. *** **** *** owned, ***** ****, ** ******* ********, * ******* ******** **** of *******, ****** **** ****** *** **** ******* ** *** market.

** ** ********** - *** ***** * **** ** ******* my **********?

***'* *******, *** ******* ***** ** ******* *** *** ******* is *** ********* - ****** *** ********.

** * *******, ******, *** * **** **** **** ******** integrators * ****: ** *** **** ******* ** ******* **** simpler ************ ******* **** **'* **** ********* **** ******? ** do *** **** ******* *** ** *** ** ***** *****?

***** ******* ** ****** **** **** * **** ** ** it, *** **** * ********* ********: ***** ** **** ************* in *** ***** ** ******* ******** ********* *** ******* ?

**** **** ** ******* ********* ** ***** ******** *********** *** the ******* **** ******* ****. * *** **** *** ** we ***** ******** *** ********* ** *** ******* ** ********** region. **** ** ** **** ** *****.

********, *** ***** ** *** ****** ******* ******** ***** ** heavily ********* ** ***** *********.

* ******** ***** **** *** *** **** ********** ** ********** and *** ******* ********** ******* **** ** **** *** ***** America *** ***** *** ****** *** *** ****** ** ****** in ** **** ** ********* *** **.

********, *** ***** ** *** ****** ******* ******** ***** ** heavily ********* ** ***** *********.

** ******. * ***** ** ***** ** **** */*** ** the ****** ******* ******** *****.

*******, *****'* ***** ** ********* ***-*** ******* *** ******** ********. I **** ** **** *** **** *** ***** ********* *** to ****, * ***** ****** ********** ** ** ******* ** trends *** ******* ******** *** * ****** *****.

*** ***** ** * *** *****. *** *******, **** ** unlikely ** **** **** ********** ******* ** ***** (***** *** language *******) ** ** **** *** ******* **** ******. ********, for ***** ********** ********* **** ** *** ***** ******* *** results ***** ** *********.

* ****** ****** ***** **: "** ******* *********** **** *** over *** ***** *** *********** ********* ** ***** *** *******. We **** ******** ******** **** ****** ******* ** ****** ** technical ********* *****."

**** ****** *** **** *********, * ***** **** ** ***** to ******** *** ********* *** ** **** *** **** *** an **** *** ** **** ***** ******* *** **** ******* your ******* ********* *** ****.
** ** **** **** ********* ** * ********** ******* **** the **** ***** ** ******* ** *** ******* * ***** that ** ******* ** * **** ***** *** ********** ** people *** ****** ***** ********** **** *** ******** **** ******* :)

**** ****'* ** ******* ******* *** ***** **** * ******** office ** ***** ********* ** ******* **** ******* ** ***** expand! ****** *****!

*****, *** **** ** ****. **** *** *** ******* ** with ******* ******* ***** ******** ****** ** *** ***** ** integrate ******* **.

***** ** *** *** **** *** ******* **** ** ******** on ******* *** ** *****. ***** *********** ** ***** *** as **** *** **** ********* ********* ******. **** **** ** barely ********* **** ******** * *******.

** ***** ***** ******** ** **** ** **** *** *******. Vs ***** ** **********, ***** ** *-* ******** ******* ****** Exacq's ******* *** *** ***'* ***** *** ****** ******* ** Exacq **** **.

* **** ****** ***** ** ***** ** ***** ******* *********, but *** ******** ** ******* ** *** ******* *** **** flat *********.

"** ***'* *** ******* ******* *** ********** ***'* *********."

*****, ****, *** **** **** **** ** * ****** ******? It ** ** ********* ****** ***** *** **** ** ***** your **** *********** ** **** **** ** *******, ** **'* not **** ****'** ******** *** ***.

******, ** *** ********** *** ********* ******, *** *************** ****** is ******! ** ***** ** **** ** ***, *** ** (I *****) $*** ** ***. ** ***'** *** ******* **** technicians ******* ** ** *** ***** ** ****** ** ****** course **** ** * *** ***** ****, *** ******** ***'* want **** **** ******* **** **** ******* *******!

* *** **** ******** ***** ** **** ** *** ********* who **** **** ** **** ******, *** **'* ***** *** a **** ****** ***, *** ***, ******* ********** **. ******* is *** * ****** **** ****** ** **** ** ********* without ******* **** ***'** *****, *** **** ****** ******** **** the ***-**** *** *** **********.

**, *** ** *** ***'* ***** *** ****? ** *** didn't ****** **** ******** ** *** ***** ** *****, ****'* on ***. ****, ***** *** *********** ********* ********* *** *****-**** purchases, ***** ***% ** ** ********* **** ********* **. * 3-year ******* *** ** ** *** ***** ** ********* ***** other **********-***** *** *** *** *****, *** * *-**** ** less ********* (** ** ***** ***** **) *** *** **********-***** VMS ***'*.

*** **** ************ (***) * *** ** **** **** **** started ******** *** *******, **** *** *******, ** ******* **** a *** ******. ******* ***** *********** ******* ******** ******** ****** impossible ** **** ** ** *** ****** *** *** ********. Their ****** ***** ** **** **** *** ***** *********, *** I ***'* ***** ** **** *** ****** ** **********.

* **** ** ********* **** ********** ******* *** ********* *****, but **** ***** **** ******* ******* ** ****** **** ***** products. ****'* * ****** ***.

**** *********** ******. **** *** ** *********, *** *** ****'* have ******** ******** ** *****-******** ** *** ******* ***** *** and ***** **** *** ****** *****-******** ****** ** *** **** year?

*********'* **** ******* ************* ****** **** *** ***** ** ******* and ***** ********** ******** *** *** ****** *********. *****'* ******** impacted **** ********* *** *******, ***** ** *** ****** ** believe ***** *** **** ******** *** ************* ** **** *** / *** ******.

******* ** *** **** ****** **** ***** *** ** ********* platform. *** ********?

** ********* ********

*************, **'* **** ************ ****. *******, *'** ***** ** ********* why **** ** / *** *** *** **** ***** *** VideoEdge. **** **** ******** ********** *** ********* *** ****** *****, but **'* * ***** *******. ****, ***:*** *******: **** ***** ** *********

* ********** - * **** *** *******

** ******* *** ******** ** *** ******:

Regarding ******* *******; No SW manufacturer can grow in a business model where they "sell" perpetual licenses & give away free upgrades, hence the need to purchase SMA (SSA / Support Etc.). Genetec now offers Security Center in an SaaS version, meaning that rather than pay upfront for a perpetual license, a customer can simply pay a monthly or annual fee that includes all upgrades & support without the upfront perpetual license cost

Regarding ******* *************: If a customer has purchased Genetec, it's most likely for a large scale or enterprise opportunity that requires multiple users, integrations etc. These type of projects require updated knowledge to optimize the configuration and leverage the full feature set of the product. As an integrator, if you've sold Genetec to win an opportunity vs. lesser competitors it's incumbent to deliver the best possible experience to the user who's purchased it. This is the foundation of a long term relationship and repeat business opportunities.

Regarding ******** *******: Genetec holds multiple certification classes across North America & Globally each month. Visit our web page for upcoming scheduled classes or Contact your RSM if you'd like a class scheduled closer to you geographically

Regarding ****: Genetec understands the marketplace & our competitors pricing quite well. Genetec is very competitively positioned on ************* *****-**** ********. ****** ***** *** *********** ** **** *** or ******** *********** ******* ** ****** *** ********* ******* & strategy ** **** *** ***.

** *******, * ********** *** ************* *****, **** *** * useless ****. *******, *** ******* *** ********* (** ***** *** ones * **** ********) *** ****** **** *** **** ** this ******** *** * ***** *** **** ***** *** ****** after ******* * ****** *********. * **** *** ***, *** features *** ***** *** *** **** ****** ** *****. ******* problem, ****** *******, *** ***** **** **** ***********. ** *** customer ****** ********** ** **** ***** *** ********** ** ** SMA ** **** **** **** *******; *** **** *** ***** forever. *** *** *** *** **** ******** **** **** **** your ****? ******* ** *** **** ************ **** ** *** that **** ****. *********, *****, ****, ****...** *******.

*********** ********** *

******* ****** *** **** ****** ** * ****** ** *** support *** ******* *** ***** * ***** ***. ****** **** knowledge ****, ********* ************* ******, ******** & *********, *** *** find ******** ******* ** **** ****** ********* ***** *** *******. You **** **** *** ******* ** *-**** ******* ** ********** assistance ** ******.

** ******** *** **** ****** ****** **** ****:

* **** ******* **** ******* ********, *** ** ** *********. However, *** ******** *** **** ******* *** ******* ***. *******? Very ********* **** ******* *** **** * ********** ***********, *** tech **** ***** ** *** ****** ******* *** ******** *** the ****. **** **** **** ** ******** *** ******* ***** to *** $****'* ** ******* *** **** *******.

*** **** *****, ******** ** ****** *** **** ******. * day ****** ** ************ *** ******* *** ** *** *******, secondly, ** *** *** ******** ****** (***************) *** **** ********** to *******. * **** ** **** ** *** ********** *************. Again, *** **** **** ** *** ***** **** ** **** the ******** **** ** ***** **** ** ****** ******** ******.

* **** ** *********** **** ****** ******** ***** *** ******* of *** **** ***** ******* *** **** **** ******** ***** the ********** ******* ******* ***** ** ** ******* ** *** best ** *** *** ********. **** ******* ** ****** **** the **** ***, ** *** ** * **** *** ****** the **** ******* *** ****(** ******* ******** ******* *** ***** purchase). ** ****** ** ***** ***** * **** ** ******** out **** *** ***** *** * **** *** ** ** still **** ****** ** ******* **** *** ***'* **** ** pay * ******** ******* *** *** **** ** *** ** that.

** ******* ** ******'* ***?

****** ** ****** ** *** ********* ****. * ** *******... obviously.

*******:**** ****** '*****' *** ********, ********* ****** **** *********, ***** Insight,*** ******** ****** ****** ***

**** ******** ******* ** **** ****, ****** ** **** *** widely **** ******* ************ ***********. ***** ******* **** **** **** indicates **** **** ** *** ****** *** **** ***** ************* for ****** *** *********** (***** ** * ******* ****).

**

*** ****** ******** *** **** ***. *** ** ***** *** that ** *** *********. ** ****** **** ********* *******... ***** seems ** *******. **'** ***.

*** ****** **** ******** "***"*** ***** , * **** ** disagree ** *** *********** ***'* ***** ****. ********* **** *** as **** ** ** **** **** ** *** ***** **** it ***** ** ** **** ****** ****** ****: ****** *****. They ** *** ** ** **** *** ********. ** ****** where ***** ** ** ***** **** ****** ****. ** ****-***** system *** **** ********, ********** ** *** ********** ***** ***********. THe ********* ** ****, ***-*********, *** **** ** .. **** however **** **** *** ****** **** *** ********** *** ****** is * ****** *** ********. *** *********** ** *** *** VMS ** *.*** ** **********. **** **** ** ******* **** it **** ** ********* *** ** **** ***** ** *** on *** ***** *** ** *** *** **** * *********.

*** ******** ** **** **** ** **** *** ******* *** much **** ... *** **** ? ** **** ** ** gets! *** ********* **** ****.

** ***** **** ** *** *** *********** ** ********* **** with ******* *** **** ** ********* ******. **** ****'* ******** yet.

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