The third bullet point negative on Genetec is great and as designed.
As a dealer I appreciate, support and understand this policy. My jaded thoughts are don't sell a solution that is constantly improving and evolving without keeping your staff certified.
Don't complain about poor access to tech support when anyone can call in and get equal access and support.
Also the comment regarding high pricing makes no sense - Genetec's equals are similarly, if not more expensive - feature set to feature set.
Don't compare, for example EXACQ to Genetec and say Genetec is too expensive - apples and kumquats.
Also - the kicking out/not supporting of Hikvision is awesome, as well, in my opinion and experience. Someone looking at Hikvision isn't looking at a Genetec type solution - Genetec isn't losing business over this and vice versa.
EXACQ downfall is inevitable, why would this purchase be dissimilar to all the other past purchases? EXACQ was a great openVMS solution, now the push for AD cameras and integration with other Tyco products is in direct conflict to what they were about before the purchase IMO. Now they are owned, above Tyco, by Johnson Controls, a further watering down of purpose, beyond just making the best product on the market.
As an integrator - why would I want to support my competitor?