Worst NVR / VMS Manufacturers 2018

By: IPVM Team, Published on Jan 29, 2018

These are the manufacturers who integrators reported the most significant problems with.

220+ integrators answered:

In the past year, what VMS / NVR system have you had the worst experience with? What happened?

A notable shift occurred between the 2016 worst results and this year. While, in 2016, VMS software providers topped the list, in 2018, NVRs did.

In this report, we share detailed feedback from integrators and examine key themes impacting the overall market.

***** *** *** ************* who *********** ******** *** most *********** ******** ****.

***+ *********** ********:

** *** **** ****, what *** / *** system **** *** *** the ***** ********** ****? What ********?

* ******* ***** ******** between *** **** ***** results *** **** ****. While,** ****, *** ******** providers ****** *** ****, ** ****, **** did.

** **** ******, ** share ******** ******** **** integrators *** ******* *** themes ********* *** ******* market.

[***************]

Executive *******

********* *** ***** **** the ********* *********** **** often ********* ***** ** problematic, **** **** ******* overall ******** *** *******. The ***** ******* ***** was **** *** ******** of ***** *********, **** as ****, *********, ***, etc. **** ****** *** for ******* ************* ** general ******* ******* ********.

*******, ** ***** ******* came ***** ** ********* and ***** ** ***** of ******* ******** *********, though **** *** ******* some ******** ******** ********, which ** **** ***** below.

#1 ********* - **** ** *********, ******* **** ** **********

****** ******* ** *********, resource ***********, *** **** of *** **** ******* reasons *********** **** *** their ******** ******** ** Hikvision:

  • "********* **** *** **** - ** *** *********, slow, **** ** *** and ******** ********"
  • "********* ******** ** ******** daily **** **** ** our ******* **** ** some ****** ***** **** run ***. ****, ***-**********, resetting ******, ***, ***, etc..."
  • "*********. **** **** *** resource **********."
  • "********* ******** ***/**** *** only **** *** *** aspect ** *** ********* recording *******."
  • "********* **** **** **** is *** ***** *** on *** ******, ***** hours ** ***** * recording **** **** ***** glitchy ***** ** **** just ***** ********."
  • "*********- ********* **, ********* to *** **, ******* is ********."
  • "********* ** *** ***. Their *** ** ****** and ********* *** * non-technical ****** ****** ** navigate. **** *** ******* complaints *** ******* *****."
  • "********* **** ****. *** to ***** *** ***********."
  • "********* - **** **** client *** *** ****** at ***, ********, ****** in ****** ** *******, does *** **** **** with ******** ********. *** to **** *** ********* out ** * ******** due ** ******** *** the ****** ********. **** on *** *** ******** hog *** ***** *** consistently ***."
  • "********* *** ***-*******. **** an ******** ***** ** garbage. *** ****** **** here ** ******* ** all, *** ********* ***** problem ******** *** ** fix."
  • "***'* ***** ** * 'worst' **********. ********* **** 4200 ** *****. "
  • "*********, ** ***** * 31st ** ****** ** an *** ****** *** spent * ***** *** our **** ** ******** all ** *** ***** and ******** **** *** system ******* ******* ** Halloween...Trick ** *****!"
  • "********* *** ***** ******* solution *** **** ******** interface *** *** **** easy ** ***."
  • "********* ***'* ****** ****** using *** ******* ** just **** *** *****'* go ******** ** ** opinion *** *** ***** debacle **** ******** *** domain ** *** ***** of **** **** *** just * *****, *'* glad * ****'* **** that **** ******* **** them, * **** ***** for ***** **** ***."

** *** ******** **** for *********, **** **** signal **** *********** *** using ** ** ***** trying *** *********'* *********. Clearly, *********'* ******* *** stronger **** ***** **** but ********* ***** **** at *** ***** ****** than ******* *** ********* incenting *********** ** ** least *** ***** *********.

#2 - ***** ***** ***** ***************

*********** *** *** ******** experiences **** ***** **** commonly ***** ****** ******* to *****/******* ** *** cause ** ***** ***********:

  • "*****, *** ** *******. One ** *** ******** managers *** *** **** account *********** ******* ** the **** **** ****** to *** *******."
  • "*****. ******* ** *** security ********, ** *** a *** ******* ***********."
  • "***** ** ***. **** your *** *******, ***. hackfest ****."
  • "*** **** ****** ** have *** **** ****** Dahua ******* *** ** firmware *******."
  • "*****/********* **** ****** *** most ******* ***** *** to ****** ***** ******** issues."
  • "*****. ******, **** **** of ******** ********. **** go ***.. ***** ********."
  • "***** ****. *** ****..."
  • "*****. ***** ******* *** problems **** *** ******* security."

**** *********, ***** **** received ******** ******** ** user ********* *** *********** issues:

  • "*****. ********* ** *** cameras **** ************* *** it *** ********** ** get * **** **** layout. ******** ** **** a ***** ***** **** than * ****."
  • "***** ***.... ******** *********"
  • "*****. *** ** ****** a ****** *** *** upgrading * ***** ****** and ***** ******* **** messing **. ***** ******** is *** ** *** intuitive *** *** * lot ** ******* ****** and *** ********* **********."

Exacq ******** ********

***** ***** *** ******** from ***********, ***** *** significantly **** ******** ********* in ****:

  • "***** ******. **** ******* features. *******, **** ***** to ** ** ********** solution. **** **** ******* support *** ***** ***** products."
  • "**********, * *** ** software ******, *** ****** features."
  • "*****, *** **** ** hell. **** *** *** keeping ** **** ******* cameras ***** ******** ****** us *** ***** ** integrate ******* **."
  • "*****. *** ***** ******* team *** ******** * flawed ******. **** *** higher *** ***** *** honor *** **** *** wanted ** *** **% to *** *****."
  • "***********, ******* ********* ** ok. ****** *** ** garbage, *** *** **** not ****** ***** **** well. ********** ******* *** of ******* *** ** bandwidth ******, ***** ** sad ******* ** *** to ****** ******* ** bare ******* *** ***** software **** ******* *** load ** *******"
  • "***********. ******** ** *** user-friendly *** ****."
  • "***********,******* ********* ** **. Mobile *** ** *******, the *** **** *** handle ***** **** ****. Consistent ******* *** ** cameras *** ** ********* issues, ***** ** *** because ** *** ** adjust ******* ** **** minimum"
  • "** *** ** ***** NVR **** ********** ** down *** ** **** us **** ***** ** convince **** ** ******* the *** **** ** the *** ***** *** issues *** **** * year."
  • "***** ******, * ****(*) the *******, *** *** a ********* *** ***** warranty, *** *** * terrible ********** **** ******* replacement **** *** ****** time **** **** ******* on ****, ***** *** again. **** ******** * "refurbished ****" *** ** failed ******* ***** *******. No ****** * ***."

Genetec ******, ********* ******* *******

**** *** ********, ******* did ******* **** ********** about **** *******:

  • "*******. *** *** **** hold ********* *** *********** hostage *** ******* ** the ********* ****** *'** ever ****. **** *** RSM ** * ******."
  • "******* - **** ** credible *******, ***** ** very **** *** ******** limited ** ******"
  • "*******. ******* ** ** far *** ***** **’** seen. ** *** **** onsite ** *** *********, they ***’* **** **** to ***/***. ******* *** fact **** **** ********* in *** ****, *** use ** ** * daily *****, ** ******’* get *******. *** ***’* are **** ********* ********* and *** *** *** out ** ***** *** a *** ** *** retail *********."

*** *** *********** ****************'* ********* ** *********** ******* *** ***** dissatisfied **** *** *******:

  • "******* *** **** ********* and ** ****** ********** Hikvision."
  • "*******. ******* **** **** support ********* ********."

No ***** **********

**** ***********, ****** */* of *** *********, ****** they *** ** ******** negative *********** ** ****. In **** ********, * few *********** **** ******** reasons *** **** *** not **** ******* ***** experiences, ***** ***** ******** around *********** ****** ************* and ********** **** * limited ****** ** ************ partners:

  • "**** ******. ** ******* the ******* ** ****** to **** ***** ** trust."
  • "* ******** **** *** had * *** **********. We **** *** **** to ***** *** ********* properly *** **** ********* a *** ******** **********, which ********* *** ***********. But ** ** ****, we ** *** ******* beyond *** **** ********* very *****. ******* ***** Networks *** ******* ********, we **** ********* *** our ****** ******** ****. We **** ******* ******* with ******** ** ***** our ***** **** ** a ******* ****** ** platforms."
  • "* *****'* *** *** real ******** **** *** selected ******** *** ** vet *** ******** **** carefully ****** ** **** / ******* ****."
  • "*****'* *** *** ***** wrecks. **** *****'* ***** anything ***."
  • "** *****'* *** *** bad *********** **** *** VMS/VNR **** ****** ***. That ** *** ** have ******** ***** ** our ******* ********. **** deliver **** ** ******** and ******* ****."

2016 ***** ***** - **** *** ***

*****, ****** * *** of ******** ***** ** 2016 ******* ** ******** in ********** ** **** ************ ****************** ** ******, ***** *** ** many********* ******** ***********. ***** ***** did **** **** ***** for ***** *** **** year, ******* ********** ******* on ***** *** ******* this **** ******, ********* that ***** *** ******** some *** ********* ******.

******* ***** ****** ** 2016,*****, *** *** ***** to ********* / ********** Milestone. ********* ** ********** well ***** ** ***********, which ***** **** ***** out ** *** ***** VMS ********.

*** ***** *** ***** choice ** ****, *****, for ****** **** ***** DS *** ****** ***** management ********, *** **** improved. **** ** ****** helped ** ***** ***** and *********** ** * new ***,**************** ******** **** ****** critical ******** **** ****, but **** **** *********** praising **. ******* ***** had **** *** ********, which ** ****** **** all ******** ********, *** also ****** ********* **** Pelco ** ***** ****** to ****** **** ****** share.

2020 *******

*********** *** ******* ****** problems **** ***-**** ****. The ******** *** **** is: **** *** *** manufacturers **** **** ****** in *** **** * years, ******* ** ******* and ****** ************* ******? Or **** *** *** manufacturers ** **** ** pitch *** ******* ***** offerings ** ******** *********** to ***** **** *** their *********? **** **** up ** *********** *********** and ******* *** *** next *** *****.

Comments (25)

Undisclosed Integrator #1

01/29/18 02:31pm

*** ***** ****** ***** ******** ** ******* ** ***** *** as ********.

** * ****** * **********, ******* *** ********** **** ******. My ***** ******** *** ***'* **** * ******** **** ** constantly ********* *** ******** ******* ******* **** ***** *********.

***'* ******** ***** **** ****** ** **** ******* **** ****** can **** ** *** *** ***** ****** *** *******.

**** *** ******* ********* **** ******* ***** ** ***** - Genetec's ****** *** *********, ** *** **** ********* - ******* set ** ******* ***.

***'* *******, *** ******* ***** ** ******* *** *** ******* is *** ********* - ****** *** ********.

**** - *** ******* ***/*** ********** ** ********* ** *******, as ****, ** ** ******* *** **********. ******* ******* ** Hikvision ***'* ******* ** * ******* **** ******** - ******* isn't ****** ******** **** **** *** **** *****.

***** ******** ** **********, *** ***** **** ******** ** ********** to *** *** ***** **** *********? ***** *** * ***** openVMS ********, *** *** **** *** ** ******* *** *********** with ***** **** ******** ** ** ****** ******** ** **** they **** ***** ****** *** ******** ***. *** **** *** owned, ***** ****, ** ******* ********, * ******* ******** **** of *******, ****** **** ****** *** **** ******* ** *** market.

** ** ********** - *** ***** * **** ** ******* my **********?

Avatar

Ethan Ace

IPVM | In reply to Undisclosed Integrator #1 | 01/29/18 05:21pm

***'* *******, *** ******* ***** ** ******* *** *** ******* is *** ********* - ****** *** ********.

** * *******, ******, *** * **** **** **** ******** integrators * ****: ** *** **** ******* ** ******* **** simpler ************ ******* **** **'* **** ********* **** ******? ** do *** **** ******* *** ** *** ** ***** *****?

Tasneem AbuQutaish

IPVMU Certified | 01/29/18 08:01pm

***** ******* ** ****** **** **** * **** ** ** it, *** **** * ********* ********: ***** ** **** ************* in *** ***** ** ******* ******** ********* *** ******* ?

Avatar

Campbell Chang

In reply to Tasneem AbuQutaish | 01/29/18 10:03pm

**** **** ** ******* ********* ** ***** ******** *********** *** the ******* **** ******* ****. * *** **** *** ** we ***** ******** *** ********* ** *** ******* ** ********** region. **** ** ** **** ** *****.

John Honovich

IPVM | In reply to Campbell Chang | 01/30/18 12:30am

********, *** ***** ** *** ****** ******* ******** ***** ** heavily ********* ** ***** *********.

* ******** ***** **** *** *** **** ********** ** ********** and *** ******* ********** ******* **** ** **** *** ***** America *** ***** *** ****** *** *** ****** ** ****** in ** **** ** ********* *** **.

Avatar

Campbell Chang

In reply to John Honovich | 01/30/18 02:14am

********, *** ***** ** *** ****** ******* ******** ***** ** heavily ********* ** ***** *********.

** ******. * ***** ** ***** ** **** */*** ** the ****** ******* ******** *****.

*******, *****'* ***** ** ********* ***-*** ******* *** ******** ********. I **** ** **** *** **** *** ***** ********* *** to ****, * ***** ****** ********** ** ** ******* ** trends *** ******* ******** *** * ****** *****.

John Honovich

IPVM | In reply to Campbell Chang | 01/30/18 06:19am

*** ***** ** * *** *****. *** *******, **** ** unlikely ** **** **** ********** ******* ** ***** (***** *** language *******) ** ** **** *** ******* **** ******. ********, for ***** ********** ********* **** ** *** ***** ******* *** results ***** ** *********.

Undisclosed #11

In reply to John Honovich | 02/03/18 02:23pm

* ****** ****** ***** **: "** ******* *********** **** *** over *** ***** *** *********** ********* ** ***** *** *******. We **** ******** ******** **** ****** ******* ** ****** ** technical ********* *****."

Tasneem AbuQutaish

IPVMU Certified | In reply to Campbell Chang | 01/30/18 07:14am

**** ****** *** **** *********, * ***** **** ** ***** to ******** *** ********* *** ** **** *** **** *** an **** *** ** **** ***** ******* *** **** ******* your ******* ********* *** ****.
** ** **** **** ********* ** * ********** ******* **** the **** ***** ** ******* ** *** ******* * ***** that ** ******* ** * **** ***** *** ********** ** people *** ****** ***** ********** **** *** ******** **** ******* :)

**** ****'* ** ******* ******* *** ***** **** * ******** office ** ***** ********* ** ******* **** ******* ** ***** expand! ****** *****!

Undisclosed Integrator #2

01/29/18 09:06pm

*****, *** **** ** ****. **** *** *** ******* ** with ******* ******* ***** ******** ****** ** *** ***** ** integrate ******* **.

***** ** *** *** **** *** ******* **** ** ******** on ******* *** ** *****. ***** *********** ** ***** *** as **** *** **** ********* ********* ******. **** **** ** barely ********* **** ******** * *******.

Undisclosed Integrator #3

01/29/18 10:06pm

** ***** ***** ******** ** **** ** **** *** *******. Vs ***** ** **********, ***** ** *-* ******** ******* ****** Exacq's ******* *** *** ***'* ***** *** ****** ******* ** Exacq **** **.

Undisclosed #4

01/30/18 12:04am

* **** ****** ***** ** ***** ** ***** ******* *********, but *** ******** ** ******* ** *** ******* *** **** flat *********.

"** ***'* *** ******* ******* *** ********** ***'* *********."

*****, ****, *** **** **** **** ** * ****** ******? It ** ** ********* ****** ***** *** **** ** ***** your **** *********** ** **** **** ** *******, ** **'* not **** ****'** ******** *** ***.

******, ** *** ********** *** ********* ******, *** *************** ****** is ******! ** ***** ** **** ** ***, *** ** (I *****) $*** ** ***. ** ***'** *** ******* **** technicians ******* ** ** *** ***** ** ****** ** ****** course **** ** * *** ***** ****, *** ******** ***'* want **** **** ******* **** **** ******* *******!

* *** **** ******** ***** ** **** ** *** ********* who **** **** ** **** ******, *** **'* ***** *** a **** ****** ***, *** ***, ******* ********** **. ******* is *** * ****** **** ****** ** **** ** ********* without ******* **** ***'** *****, *** **** ****** ******** **** the ***-**** *** *** **********.

**, *** ** *** ***'* ***** *** ****? ** *** didn't ****** **** ******** ** *** ***** ** *****, ****'* on ***. ****, ***** *** *********** ********* ********* *** *****-**** purchases, ***** ***% ** ** ********* **** ********* **. * 3-year ******* *** ** ** *** ***** ** ********* ***** other **********-***** *** *** *** *****, *** * *-**** ** less ********* (** ** ***** ***** **) *** *** **********-***** VMS ***'*.

Undisclosed #11

In reply to Undisclosed #4 | 02/03/18 02:31pm

*** **** ************ (***) * *** ** **** **** **** started ******** *** *******, **** *** *******, ** ******* **** a *** ******. ******* ***** *********** ******* ******** ******** ****** impossible ** **** ** ** *** ****** *** *** ********. Their ****** ***** ** **** **** *** ***** *********, *** I ***'* ***** ** **** *** ****** ** **********.

* **** ** ********* **** ********** ******* *** ********* *****, but **** ***** **** ******* ******* ** ****** **** ***** products. ****'* * ****** ***.

Undisclosed Manufacturer #5

01/30/18 03:39am

**** *********** ******. **** *** ** *********, *** *** ****'* have ******** ******** ** *****-******** ** *** ******* ***** *** and ***** **** *** ****** *****-******** ****** ** *** **** year?

John Honovich

IPVM | In reply to Undisclosed Manufacturer #5 | 01/30/18 06:18am

*********'* **** ******* ************* ****** **** *** ***** ** ******* and ***** ********** ******** *** *** ****** *********. *****'* ******** impacted **** ********* *** *******, ***** ** *** ****** ** believe ***** *** **** ******** *** ************* ** **** *** / *** ******.

Avatar

Michael Gonzalez

01/30/18 06:27am

******* ** *** **** ****** **** ***** *** ** ********* platform. *** ********?

John Honovich

IPVM | In reply to Michael Gonzalez | 01/30/18 06:30am

** ********* ********

*************, **'* **** ************ ****. *******, *'** ***** ** ********* why **** ** / *** *** *** **** ***** *** VideoEdge. **** **** ******** ********** *** ********* *** ****** *****, but **'* * ***** *******. ****, ***:*** *******: **** ***** ** *********

Undisclosed Manufacturer #6

01/30/18 03:21pm

* ********** - * **** *** *******

** ******* *** ******** ** *** ******:

Regarding ******* *******; No SW manufacturer can grow in a business model where they "sell" perpetual licenses & give away free upgrades, hence the need to purchase SMA (SSA / Support Etc.). Genetec now offers Security Center in an SaaS version, meaning that rather than pay upfront for a perpetual license, a customer can simply pay a monthly or annual fee that includes all upgrades & support without the upfront perpetual license cost

Regarding ******* *************: If a customer has purchased Genetec, it's most likely for a large scale or enterprise opportunity that requires multiple users, integrations etc. These type of projects require updated knowledge to optimize the configuration and leverage the full feature set of the product. As an integrator, if you've sold Genetec to win an opportunity vs. lesser competitors it's incumbent to deliver the best possible experience to the user who's purchased it. This is the foundation of a long term relationship and repeat business opportunities.

Regarding ******** *******: Genetec holds multiple certification classes across North America & Globally each month. Visit our web page for upcoming scheduled classes or Contact your RSM if you'd like a class scheduled closer to you geographically

Regarding ****: Genetec understands the marketplace & our competitors pricing quite well. Genetec is very competitively positioned on ************* *****-**** ********. ****** ***** *** *********** ** **** *** or ******** *********** ******* ** ****** *** ********* ******* & strategy ** **** *** ***.

Undisclosed Integrator #8

In reply to Undisclosed Manufacturer #6 | 01/31/18 03:55pm

** *******, * ********** *** ************* *****, **** *** * useless ****. *******, *** ******* *** ********* (** ***** *** ones * **** ********) *** ****** **** *** **** ** this ******** *** * ***** *** **** ***** *** ****** after ******* * ****** *********. * **** *** ***, *** features *** ***** *** *** **** ****** ** *****. ******* problem, ****** *******, *** ***** **** **** ***********. ** *** customer ****** ********** ** **** ***** *** ********** ** ** SMA ** **** **** **** *******; *** **** *** ***** forever. *** *** *** *** **** ******** **** **** **** your ****? ******* ** *** **** ************ **** ** *** that **** ****. *********, *****, ****, ****...** *******.

Undisclosed Manufacturer #6

In reply to Undisclosed Integrator #8 | 01/31/18 04:32pm

*********** ********** *

******* ****** *** **** ****** ** * ****** ** *** support *** ******* *** ***** * ***** ***. ****** **** knowledge ****, ********* ************* ******, ******** & *********, *** *** find ******** ******* ** **** ****** ********* ***** *** *******. You **** **** *** ******* ** *-**** ******* ** ********** assistance ** ******.

** ******** *** **** ****** ****** **** ****:

Dean Burgardt

IPVMU Certified | 01/31/18 04:26am

* **** ******* **** ******* ********, *** ** ** *********. However, *** ******** *** **** ******* *** ******* ***. *******? Very ********* **** ******* *** **** * ********** ***********, *** tech **** ***** ** *** ****** ******* *** ******** *** the ****. **** **** **** ** ******** *** ******* ***** to *** $****'* ** ******* *** **** *******.

*** **** *****, ******** ** ****** *** **** ******. * day ****** ** ************ *** ******* *** ** *** *******, secondly, ** *** *** ******** ****** (***************) *** **** ********** to *******. * **** ** **** ** *** ********** *************. Again, *** **** **** ** *** ***** **** ** **** the ******** **** ** ***** **** ** ****** ******** ******.

Undisclosed Integrator #7

01/31/18 03:16pm

* **** ** *********** **** ****** ******** ***** *** ******* of *** **** ***** ******* *** **** **** ******** ***** the ********** ******* ******* ***** ** ** ******* ** *** best ** *** *** ********. **** ******* ** ****** **** the **** ***, ** *** ** * **** *** ****** the **** ******* *** ****(** ******* ******** ******* *** ***** purchase). ** ****** ** ***** ***** * **** ** ******** out **** *** ***** *** * **** *** ** ** still **** ****** ** ******* **** *** ***'* **** ** pay * ******** ******* *** *** **** ** *** ** that.

Undisclosed Manufacturer #9

01/31/18 03:58pm

** ******* ** ******'* ***?

John Honovich

IPVM | In reply to Undisclosed Manufacturer #9 | 01/31/18 09:52pm

****** ** ****** ** *** ********* ****. * ** *******... obviously.

*******:**** ****** '*****' *** ********, ********* ****** **** *********, ***** Insight,*** ******** ****** ****** ***

**** ******** ******* ** **** ****, ****** ** **** *** widely **** ******* ************ ***********. ***** ******* **** **** **** indicates **** **** ** *** ****** *** **** ***** ************* for ****** *** *********** (***** ** * ******* ****).

Undisclosed Integrator #10

01/31/18 07:08pm

**

*** ****** ******** *** **** ***. *** ** ***** *** that ** *** *********. ** ****** **** ********* *******... ***** seems ** *******. **'** ***.

*** ****** **** ******** "***"*** ***** , * **** ** disagree ** *** *********** ***'* ***** ****. ********* **** *** as **** ** ** **** **** ** *** ***** **** it ***** ** ** **** ****** ****** ****: ****** *****. They ** *** ** ** **** *** ********. ** ****** where ***** ** ** ***** **** ****** ****. ** ****-***** system *** **** ********, ********** ** *** ********** ***** ***********. THe ********* ** ****, ***-*********, *** **** ** .. **** however **** **** *** ****** **** *** ********** *** ****** is * ****** *** ********. *** *********** ** *** *** VMS ** *.*** ** **********. **** **** ** ******* **** it **** ** ********* *** ** **** ***** ** *** on *** ***** *** ** *** *** **** * *********.

*** ******** ** **** **** ** **** *** ******* *** much **** ... *** **** ? ** **** ** ** gets! *** ********* **** ****.

** ***** **** ** *** *** *********** ** ********* **** with ******* *** **** ** ********* ******. **** ****'* ******** yet.

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