Worst NVR / VMS Manufacturers 2018

Author: IPVM Team, Published on Jan 29, 2018

These are the manufacturers who integrators reported the most significant problems with.

220+ integrators answered:

In the past year, what VMS / NVR system have you had the worst experience with? What happened?

A notable shift occurred between the 2016 worst results and this year. While, in 2016, VMS software providers topped the list, in 2018, NVRs did.

In this report, we share detailed feedback from integrators and examine key themes impacting the overall market.

***** *** *** ************* *** *********** ******** *** **** *********** problems ****.

***+ *********** ********:

** *** **** ****, **** *** / *** ****** **** you *** *** ***** ********** ****? **** ********?

* ******* ***** ******** ******* *** **** ***** ******* *** this ****. *****,** ****, *** ******** ********* ****** *** ****, ** ****, **** ***.

** **** ******, ** ***** ******** ******** **** *********** *** examine *** ****** ********* *** ******* ******.

[***************]

Executive *******

********* *** ***** **** *** ********* *********** **** ***** ********* often ** ***********, **** **** ******* ******* ******** *** *******. The ***** ******* ***** *** **** *** ******** ** ***** companies, **** ** ****, *********, ***, ***. **** ****** *** for ******* ************* ** ******* ******* ******* ********.

*******, ** ***** ******* **** ***** ** ********* *** ***** in ***** ** ******* ******** *********, ****** **** *** ******* some ******** ******** ********, ***** ** **** ***** *****.

#1 ********* - **** ** *********, ******* **** ** **********

****** ******* ** *********, ******** ***********, *** **** ** *** were ******* ******* *********** **** *** ***** ******** ******** ** Hikvision:

  • "********* **** *** **** - ** *** *********, ****, **** to *** *** ******** ********"
  • "********* ******** ** ******** ***** **** **** ** *** ******* room ** **** ****** ***** **** *** ***. ****, ***-**********, resetting ******, ***, ***, ***..."
  • "*********. **** **** *** ******** **********."
  • "********* ******** ***/**** *** **** **** *** *** ****** ** the ********* ********* *******."
  • "********* **** **** **** ** *** ***** *** ** *** market, ***** ***** ** ***** * ********* **** **** ***** glitchy ***** ** **** **** ***** ********."
  • "*********- ********* **, ********* ** *** **, ******* ** ********."
  • "********* ** *** ***. ***** *** ** ****** *** ********* for * ***-********* ****** ****** ** ********. **** *** ******* complaints *** ******* *****."
  • "********* **** ****. *** ** ***** *** ***********."
  • "********* - **** **** ****** *** *** ****** ** ***, ghosting, ****** ** ****** ** *******, **** *** **** **** with ******** ********. *** ** **** *** ********* *** ** 4 ******** *** ** ******** *** *** ****** ********. **** on *** *** ******** *** *** ***** *** ************ ***."
  • "********* *** ***-*******. **** ** ******** ***** ** *******. *** enough **** **** ** ******* ** ***, *** ********* ***** problem ******** *** ** ***."
  • "***'* ***** ** * '*****' **********. ********* **** **** ** flaky. "
  • "*********, ** ***** * **** ** ****** ** ** *** system *** ***** * ***** *** *** **** ** ******** all ** *** ***** *** ******** **** *** ****** ******* crashed ** *********...***** ** *****!"
  • "********* *** ***** ******* ******** *** **** ******** ********* *** not **** **** ** ***."
  • "********* ***'* ****** ****** ***** *** ******* ** **** **** and *****'* ** ******** ** ** ******* *** *** ***** debacle **** ******** *** ****** ** *** ***** ** **** year *** **** * *****, *'* **** * ****'* **** that **** ******* **** ****, * **** ***** *** ***** that ***."

** *** ******** **** *** *********, **** **** ****** **** integrators *** ***** ** ** ***** ****** *** *********'* *********. Clearly, *********'* ******* *** ******** **** ***** **** *** ********* sells **** ** *** ***** ****** **** ******* *** ********* incenting *********** ** ** ***** *** ***** *********.

#2 - ***** ***** ***** ***************

*********** *** *** ******** *********** **** ***** **** ******** ***** issues ******* ** *****/******* ** *** ***** ** ***** ***********:

  • "*****, *** ** *******. *** ** *** ******** ******** *** her **** ******* *********** ******* ** *** **** **** ****** to *** *******."
  • "*****. ******* ** *** ******** ********, ** *** * *** systems ***********."
  • "***** ** ***. **** **** *** *******, ***. ******** ****."
  • "*** **** ****** ** **** *** **** ****** ***** ******* due ** ******** *******."
  • "*****/********* **** ****** *** **** ******* ***** *** ** ****** cyber ******** ******."
  • "*****. ******, **** **** ** ******** ********. **** ** ***.. units ********."
  • "***** ****. *** ****..."
  • "*****. ***** ******* *** ******** **** *** ******* ********."

**** *********, ***** **** ******** ******** ******** ** **** ********* and *********** ******:

  • "*****. ********* ** *** ******* **** ************* *** ** *** impossible ** *** * **** **** ******. ******** ** **** a ***** ***** **** **** * ****."
  • "***** ***.... ******** *********"
  • "*****. *** ** ****** * ****** *** *** ********* * Dahua ****** *** ***** ******* **** ******* **. ***** ******** is *** ** *** ********* *** *** * *** ** strange ****** *** *** ********* **********."

Exacq ******** ********

***** ***** *** ******** **** ***********, ***** *** ************* **** negative ********* ** ****:

  • "***** ******. **** ******* ********. *******, **** ***** ** ** an ********** ********. **** **** ******* ******* *** ***** ***** products."
  • "**********, * *** ** ******** ******, *** ****** ********."
  • "*****, *** **** ** ****. **** *** *** ******* ** with ******* ******* ***** ******** ****** ** *** ***** ** integrate ******* **."
  • "*****. *** ***** ******* **** *** ******** * ****** ******. Then *** ****** *** ***** *** ***** *** **** *** wanted ** *** **% ** *** *****."
  • "***********, ******* ********* ** **. ****** *** ** *******, *** VMS **** *** ****** ***** **** ****. ********** ******* *** of ******* *** ** ********* ******, ***** ** *** ******* we *** ** ****** ******* ** **** ******* *** ***** software **** ******* *** **** ** *******"
  • "***********. ******** ** *** ****-******** *** ****."
  • "***********,******* ********* ** **. ****** *** ** *******, *** *** does *** ****** ***** **** ****. ********** ******* *** ** cameras *** ** ********* ******, ***** ** *** ******* ** had ** ****** ******* ** **** *******"
  • "** *** ** ***** *** **** ********** ** **** *** it **** ** **** ***** ** ******** **** ** ******* the *** **** ** *** *** ***** *** ****** *** over * ****."
  • "***** ******, * ****(*) *** *******, *** *** * ********* NVR ***** ********, *** *** * ******** ********** **** ******* replacement **** *** ****** **** **** **** ******* ** ****, again *** *****. **** ******** * "*********** ****" *** ** failed ******* ***** *******. ** ****** * ***."

Genetec ******, ********* ******* *******

**** *** ********, ******* *** ******* **** ********** ***** **** pricing:

  • "*******. *** *** **** **** ********* *** *********** ******* *** updates ** *** ********* ****** *'** **** ****. **** *** RSM ** * ******."
  • "******* - **** ** ******** *******, ***** ** **** **** and ******** ******* ** ******"
  • "*******. ******* ** ** *** *** ***** **’** ****. ** the **** ****** ** *** *********, **** ***’* **** **** to ***/***. ******* *** **** **** **** ********* ** *** past, *** *** ** ** * ***** *****, ** ******’* get *******. *** ***’* *** **** ********* ********* *** *** the *** *** ** ***** *** * *** ** *** retail *********."

*** *** *********** ****************'* ********* ** *********** ******* *** ***** ************ **** *** *******:

  • "******* *** **** ********* *** ** ****** ********** *********."
  • "*******. ******* **** **** ******* ********* ********."

No ***** **********

**** ***********, ****** */* ** *** *********, ****** **** *** no ******** ******** *********** ** ****. ** **** ********, * few *********** **** ******** ******* *** **** *** *** **** notable ***** ***********, ***** ***** ******** ****** *********** ****** ************* and ********** **** * ******* ****** ** ************ ********:

  • "**** ******. ** ******* *** ******* ** ****** ** **** those ** *****."
  • "* ******** **** *** *** * *** **********. ** **** the **** ** ***** *** ********* ******** *** **** ********* a *** ******** **********, ***** ********* *** ***********. *** ** be ****, ** ** *** ******* ****** *** **** ********* very *****. ******* ***** ******** *** ******* ********, ** **** solutions *** *** ****** ******** ****. ** **** ******* ******* with ******** ** ***** *** ***** **** ** * ******* number ** *********."
  • "* *****'* *** *** **** ******** **** *** ******** ******** but ** *** *** ******** **** ********* ****** ** **** / ******* ****."
  • "*****'* *** *** ***** ******. **** *****'* ***** ******** ***."
  • "** *****'* *** *** *** *********** **** *** ***/*** **** stands ***. **** ** *** ** **** ******** ***** ** our ******* ********. **** ******* **** ** ******** *** ******* well."

2016 ***** ***** - **** *** ***

*****, ****** * *** ** ******** ***** ** **** ******* to ******** ** ********** ** **** ************ ****************** ** ******, ***** *** ** ************* ******** ***********. ***** ***** *** **** **** ***** *** ***** VMS **** ****, ******* ********** ******* ** ***** *** ******* this **** ******, ********* **** ***** *** ******** **** *** migration ******.

******* ***** ****** ** ****,*****, *** *** ***** ** ********* / ********** *********. ********* ** ********** **** ***** ** ***********, ***** ***** keep ***** *** ** *** ***** *** ********.

*** ***** *** ***** ****** ** ****, *****, *** ****** with ***** ** *** ****** ***** ********** ********, *** **** improved. **** ** ****** ****** ** ***** ***** *** *********** of * *** ***,**************** ******** **** ****** ******** ******** **** ****, *** **** some *********** ******** **. ******* ***** *** **** *** ********, which ** ****** **** *** ******** ********, *** **** ****** indicates **** ***** ** ***** ****** ** ****** **** ****** share.

2020 *******

*********** *** ******* ****** ******** **** ***-**** ****. *** ******** for **** **: **** *** *** ************* **** **** ****** in *** **** * *****, ******* ** ******* *** ****** cybersecurity ******? ** **** *** *** ************* ** **** ** pitch *** ******* ***** ********* ** ******** *********** ** ***** more *** ***** *********? **** **** ** ** *********** *********** and ******* *** *** **** *** *****.

Comments (25)

*** ***** ****** ***** ******** ** ******* ** ***** *** as ********.

** * ****** * **********, ******* *** ********** **** ******. My ***** ******** *** ***'* **** * ******** **** ** constantly ********* *** ******** ******* ******* **** ***** *********.

***'* ******** ***** **** ****** ** **** ******* **** ****** can **** ** *** *** ***** ****** *** *******.

**** *** ******* ********* **** ******* ***** ** ***** - Genetec's ****** *** *********, ** *** **** ********* - ******* set ** ******* ***.

***'* *******, *** ******* ***** ** ******* *** *** ******* is *** ********* - ****** *** ********.

**** - *** ******* ***/*** ********** ** ********* ** *******, as ****, ** ** ******* *** **********. ******* ******* ** Hikvision ***'* ******* ** * ******* **** ******** - ******* isn't ****** ******** **** **** *** **** *****.

***** ******** ** **********, *** ***** **** ******** ** ********** to *** *** ***** **** *********? ***** *** * ***** openVMS ********, *** *** **** *** ** ******* *** *********** with ***** **** ******** ** ** ****** ******** ** **** they **** ***** ****** *** ******** ***. *** **** *** owned, ***** ****, ** ******* ********, * ******* ******** **** of *******, ****** **** ****** *** **** ******* ** *** market.

** ** ********** - *** ***** * **** ** ******* my **********?

***'* *******, *** ******* ***** ** ******* *** *** ******* is *** ********* - ****** *** ********.

** * *******, ******, *** * **** **** **** ******** integrators * ****: ** *** **** ******* ** ******* **** simpler ************ ******* **** **'* **** ********* **** ******? ** do *** **** ******* *** ** *** ** ***** *****?

***** ******* ** ****** **** **** * **** ** ** it, *** **** * ********* ********: ***** ** **** ************* in *** ***** ** ******* ******** ********* *** ******* ?

**** **** ** ******* ********* ** ***** ******** *********** *** the ******* **** ******* ****. * *** **** *** ** we ***** ******** *** ********* ** *** ******* ** ********** region. **** ** ** **** ** *****.

********, *** ***** ** *** ****** ******* ******** ***** ** heavily ********* ** ***** *********.

* ******** ***** **** *** *** **** ********** ** ********** and *** ******* ********** ******* **** ** **** *** ***** America *** ***** *** ****** *** *** ****** ** ****** in ** **** ** ********* *** **.

********, *** ***** ** *** ****** ******* ******** ***** ** heavily ********* ** ***** *********.

** ******. * ***** ** ***** ** **** */*** ** the ****** ******* ******** *****.

*******, *****'* ***** ** ********* ***-*** ******* *** ******** ********. I **** ** **** *** **** *** ***** ********* *** to ****, * ***** ****** ********** ** ** ******* ** trends *** ******* ******** *** * ****** *****.

*** ***** ** * *** *****. *** *******, **** ** unlikely ** **** **** ********** ******* ** ***** (***** *** language *******) ** ** **** *** ******* **** ******. ********, for ***** ********** ********* **** ** *** ***** ******* *** results ***** ** *********.

* ****** ****** ***** **: "** ******* *********** **** *** over *** ***** *** *********** ********* ** ***** *** *******. We **** ******** ******** **** ****** ******* ** ****** ** technical ********* *****."

**** ****** *** **** *********, * ***** **** ** ***** to ******** *** ********* *** ** **** *** **** *** an **** *** ** **** ***** ******* *** **** ******* your ******* ********* *** ****.
** ** **** **** ********* ** * ********** ******* **** the **** ***** ** ******* ** *** ******* * ***** that ** ******* ** * **** ***** *** ********** ** people *** ****** ***** ********** **** *** ******** **** ******* :)

**** ****'* ** ******* ******* *** ***** **** * ******** office ** ***** ********* ** ******* **** ******* ** ***** expand! ****** *****!

*****, *** **** ** ****. **** *** *** ******* ** with ******* ******* ***** ******** ****** ** *** ***** ** integrate ******* **.

***** ** *** *** **** *** ******* **** ** ******** on ******* *** ** *****. ***** *********** ** ***** *** as **** *** **** ********* ********* ******. **** **** ** barely ********* **** ******** * *******.

** ***** ***** ******** ** **** ** **** *** *******. Vs ***** ** **********, ***** ** *-* ******** ******* ****** Exacq's ******* *** *** ***'* ***** *** ****** ******* ** Exacq **** **.

* **** ****** ***** ** ***** ** ***** ******* *********, but *** ******** ** ******* ** *** ******* *** **** flat *********.

"** ***'* *** ******* ******* *** ********** ***'* *********."

*****, ****, *** **** **** **** ** * ****** ******? It ** ** ********* ****** ***** *** **** ** ***** your **** *********** ** **** **** ** *******, ** **'* not **** ****'** ******** *** ***.

******, ** *** ********** *** ********* ******, *** *************** ****** is ******! ** ***** ** **** ** ***, *** ** (I *****) $*** ** ***. ** ***'** *** ******* **** technicians ******* ** ** *** ***** ** ****** ** ****** course **** ** * *** ***** ****, *** ******** ***'* want **** **** ******* **** **** ******* *******!

* *** **** ******** ***** ** **** ** *** ********* who **** **** ** **** ******, *** **'* ***** *** a **** ****** ***, *** ***, ******* ********** **. ******* is *** * ****** **** ****** ** **** ** ********* without ******* **** ***'** *****, *** **** ****** ******** **** the ***-**** *** *** **********.

**, *** ** *** ***'* ***** *** ****? ** *** didn't ****** **** ******** ** *** ***** ** *****, ****'* on ***. ****, ***** *** *********** ********* ********* *** *****-**** purchases, ***** ***% ** ** ********* **** ********* **. * 3-year ******* *** ** ** *** ***** ** ********* ***** other **********-***** *** *** *** *****, *** * *-**** ** less ********* (** ** ***** ***** **) *** *** **********-***** VMS ***'*.

*** **** ************ (***) * *** ** **** **** **** started ******** *** *******, **** *** *******, ** ******* **** a *** ******. ******* ***** *********** ******* ******** ******** ****** impossible ** **** ** ** *** ****** *** *** ********. Their ****** ***** ** **** **** *** ***** *********, *** I ***'* ***** ** **** *** ****** ** **********.

* **** ** ********* **** ********** ******* *** ********* *****, but **** ***** **** ******* ******* ** ****** **** ***** products. ****'* * ****** ***.

**** *********** ******. **** *** ** *********, *** *** ****'* have ******** ******** ** *****-******** ** *** ******* ***** *** and ***** **** *** ****** *****-******** ****** ** *** **** year?

*********'* **** ******* ************* ****** **** *** ***** ** ******* and ***** ********** ******** *** *** ****** *********. *****'* ******** impacted **** ********* *** *******, ***** ** *** ****** ** believe ***** *** **** ******** *** ************* ** **** *** / *** ******.

******* ** *** **** ****** **** ***** *** ** ********* platform. *** ********?

** ********* ********

*************, **'* **** ************ ****. *******, *'** ***** ** ********* why **** ** / *** *** *** **** ***** *** VideoEdge. **** **** ******** ********** *** ********* *** ****** *****, but **'* * ***** *******. ****, ***:*** *******: **** ***** ** *********

* ********** - * **** *** *******

** ******* *** ******** ** *** ******:

Regarding ******* *******; No SW manufacturer can grow in a business model where they "sell" perpetual licenses & give away free upgrades, hence the need to purchase SMA (SSA / Support Etc.). Genetec now offers Security Center in an SaaS version, meaning that rather than pay upfront for a perpetual license, a customer can simply pay a monthly or annual fee that includes all upgrades & support without the upfront perpetual license cost

Regarding ******* *************: If a customer has purchased Genetec, it's most likely for a large scale or enterprise opportunity that requires multiple users, integrations etc. These type of projects require updated knowledge to optimize the configuration and leverage the full feature set of the product. As an integrator, if you've sold Genetec to win an opportunity vs. lesser competitors it's incumbent to deliver the best possible experience to the user who's purchased it. This is the foundation of a long term relationship and repeat business opportunities.

Regarding ******** *******: Genetec holds multiple certification classes across North America & Globally each month. Visit our web page for upcoming scheduled classes or Contact your RSM if you'd like a class scheduled closer to you geographically

Regarding ****: Genetec understands the marketplace & our competitors pricing quite well. Genetec is very competitively positioned on ************* *****-**** ********. ****** ***** *** *********** ** **** *** or ******** *********** ******* ** ****** *** ********* ******* & strategy ** **** *** ***.

** *******, * ********** *** ************* *****, **** *** * useless ****. *******, *** ******* *** ********* (** ***** *** ones * **** ********) *** ****** **** *** **** ** this ******** *** * ***** *** **** ***** *** ****** after ******* * ****** *********. * **** *** ***, *** features *** ***** *** *** **** ****** ** *****. ******* problem, ****** *******, *** ***** **** **** ***********. ** *** customer ****** ********** ** **** ***** *** ********** ** ** SMA ** **** **** **** *******; *** **** *** ***** forever. *** *** *** *** **** ******** **** **** **** your ****? ******* ** *** **** ************ **** ** *** that **** ****. *********, *****, ****, ****...** *******.

*********** ********** *

******* ****** *** **** ****** ** * ****** ** *** support *** ******* *** ***** * ***** ***. ****** **** knowledge ****, ********* ************* ******, ******** & *********, *** *** find ******** ******* ** **** ****** ********* ***** *** *******. You **** **** *** ******* ** *-**** ******* ** ********** assistance ** ******.

** ******** *** **** ****** ****** **** ****:

* **** ******* **** ******* ********, *** ** ** *********. However, *** ******** *** **** ******* *** ******* ***. *******? Very ********* **** ******* *** **** * ********** ***********, *** tech **** ***** ** *** ****** ******* *** ******** *** the ****. **** **** **** ** ******** *** ******* ***** to *** $****'* ** ******* *** **** *******.

*** **** *****, ******** ** ****** *** **** ******. * day ****** ** ************ *** ******* *** ** *** *******, secondly, ** *** *** ******** ****** (***************) *** **** ********** to *******. * **** ** **** ** *** ********** *************. Again, *** **** **** ** *** ***** **** ** **** the ******** **** ** ***** **** ** ****** ******** ******.

* **** ** *********** **** ****** ******** ***** *** ******* of *** **** ***** ******* *** **** **** ******** ***** the ********** ******* ******* ***** ** ** ******* ** *** best ** *** *** ********. **** ******* ** ****** **** the **** ***, ** *** ** * **** *** ****** the **** ******* *** ****(** ******* ******** ******* *** ***** purchase). ** ****** ** ***** ***** * **** ** ******** out **** *** ***** *** * **** *** ** ** still **** ****** ** ******* **** *** ***'* **** ** pay * ******** ******* *** *** **** ** *** ** that.

** ******* ** ******'* ***?

****** ** ****** ** *** ********* ****. * ** *******... obviously.

*******:**** ****** '*****' *** ********, ********* ****** **** *********, ***** Insight,*** ******** ****** ****** ***

**** ******** ******* ** **** ****, ****** ** **** *** widely **** ******* ************ ***********. ***** ******* **** **** **** indicates **** **** ** *** ****** *** **** ***** ************* for ****** *** *********** (***** ** * ******* ****).

**

*** ****** ******** *** **** ***. *** ** ***** *** that ** *** *********. ** ****** **** ********* *******... ***** seems ** *******. **'** ***.

*** ****** **** ******** "***"*** ***** , * **** ** disagree ** *** *********** ***'* ***** ****. ********* **** *** as **** ** ** **** **** ** *** ***** **** it ***** ** ** **** ****** ****** ****: ****** *****. They ** *** ** ** **** *** ********. ** ****** where ***** ** ** ***** **** ****** ****. ** ****-***** system *** **** ********, ********** ** *** ********** ***** ***********. THe ********* ** ****, ***-*********, *** **** ** .. **** however **** **** *** ****** **** *** ********** *** ****** is * ****** *** ********. *** *********** ** *** *** VMS ** *.*** ** **********. **** **** ** ******* **** it **** ** ********* *** ** **** ***** ** *** on *** ***** *** ** *** *** **** * *********.

*** ******** ** **** **** ** **** *** ******* *** much **** ... *** **** ? ** **** ** ** gets! *** ********* **** ****.

** ***** **** ** *** *** *********** ** ********* **** with ******* *** **** ** ********* ******. **** ****'* ******** yet.

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