Worst NVR / VMS Manufacturers 2018

By: IPVM Team, Published on Jan 29, 2018

These are the manufacturers who integrators reported the most significant problems with.

220+ integrators answered:

In the past year, what VMS / NVR system have you had the worst experience with? What happened?

A notable shift occurred between the 2016 worst results and this year. While, in 2016, VMS software providers topped the list, in 2018, NVRs did. 

In this report, we share detailed feedback from integrators and examine key themes impacting the overall market.

***** *** *** ************* who *********** ******** *** **** significant ******** ****.

***+ *********** ********:

** *** **** ****, what *** / *** system **** *** *** the ***** ********** ****? What ********?

* ******* ***** ******** between *** **** ***** results *** **** ****. While,** ****, *** ******** providers ****** *** ****, ** ****, **** did. 

** **** ******, ** share ******** ******** **** integrators *** ******* *** themes ********* *** ******* market.

[***************]

Executive *******

********* *** ***** **** the ********* *********** **** often ********* ***** ** problematic, **** **** ******* overall ******** *** *******. The ***** ******* ***** was **** *** ******** of ***** *********, **** as ****, *********, ***, etc. **** ****** *** for related ************* ** ******* product ******* ********.

*******, ** ***** ******* came ***** ** ********* and ***** ** ***** of ******* ******** *********, though **** *** ******* some ******** ******** ********, which ** **** ***** below.

#1 ********* - **** ** *********, ******* **** ** **********

****** ******* ** *********, resource ***********, *** **** of *** **** ******* reasons *********** **** *** their ******** ******** ** Hikvision:

  • "********* **** *** **** - ** *** *********, slow, **** ** *** and ******** ********"
  • "********* ******** ** ******** daily **** **** ** our ******* **** ** some ****** ***** **** run ***. ****, ***-**********, resetting ******, ***, ***, etc..."
  • "*********. **** **** *** resource **********."
  • "********* ******** ***/**** *** only **** *** *** aspect ** *** ********* recording *******."
  • "********* **** **** **** is *** ***** *** on *** ******, ***** hours ** ***** * recording **** **** ***** glitchy ***** ** **** just ***** ********."
  • "*********- ********* **, ********* to *** **, ******* is ********."
  • "********* ** *** ***. Their *** ** ****** and ********* *** * non-technical ****** ****** ** navigate. **** *** ******* complaints *** ******* *****."
  • "********* **** ****. *** to ***** *** ***********."
  • "********* - **** **** client *** *** ****** at ***, ********, ****** in ****** ** *******, does *** **** **** with ******** ********. *** to **** *** ********* out ** * ******** due ** ******** *** the ****** ********. **** on *** *** ******** hog *** ***** *** consistently ***."
  • "********* *** ***-*******. **** an ******** ***** ** garbage. *** ****** **** here ** ******* ** all, *** ********* ***** problem ******** *** ** fix."
  • "***'* ***** ** * 'worst' **********. ********* **** 4200 ** *****. "
  • "*********, ** ***** * 31st ** ****** ** an *** ****** *** spent * ***** *** our **** ** ******** all ** *** ***** and ******** **** *** system ******* ******* ** Halloween...Trick ** *****!"
  • "********* *** ***** ******* solution *** **** ******** interface *** *** **** easy ** ***."
  • "********* ***'* ****** ****** using *** ******* ** just **** *** *****'* go ******** ** ** opinion *** *** ***** debacle **** ******** *** domain ** *** ***** of **** **** *** just * *****, *'* glad * ****'* **** that **** ******* **** them, * **** ***** for ***** **** ***."

** *** ******** **** for *********, **** **** signal **** *********** *** using ** ** ***** trying *** *********'* *********. Clearly, *********'* ******* *** stronger **** ***** **** but ********* ***** **** at *** ***** ****** than ******* *** ********* incenting *********** ** ** least *** ***** *********.

#2 - ***** ***** ***** ***************

*********** *** *** ******** experiences **** ***** **** commonly ***** ****** ******* to *****/******* ** *** cause ** ***** ***********:

  • "*****, *** ** *******. One ** *** ******** managers *** *** **** account *********** ******* ** the **** **** ****** to *** *******."
  • "*****. ******* ** *** security ********, ** *** a *** ******* ***********."
  • "***** ** ***. **** your *** *******, ***. hackfest ****."
  • "*** **** ****** ** have *** **** ****** Dahua ******* *** ** firmware *******."
  • "*****/********* **** ****** *** most ******* ***** *** to ****** ***** ******** issues."
  • "*****. ******, **** **** of ******** ********. **** go ***.. ***** ********."
  • "***** ****. *** ****..."
  • "*****. ***** ******* *** problems **** *** ******* security."

**** *********, ***** **** received ******** ******** ** user ********* *** *********** issues: 

  • "*****. ********* ** *** cameras **** ************* *** it *** ********** ** get * **** **** layout. ******** ** **** a ***** ***** **** than * ****."
  • "***** ***.... ******** *********"
  • "*****. *** ** ****** a ****** *** *** upgrading * ***** ****** and ***** ******* **** messing **. ***** ******** is *** ** *** intuitive *** *** * lot ** ******* ****** and *** ********* **********."

Exacq ******** ********

***** ***** *** ******** **** integrators, ***** *** ************* **** ******** responses ** ****:

  • "***** ******. **** ******* features. *******, **** ***** to ** ** ********** solution. **** **** ******* support *** ***** ***** products."
  • "**********, * *** ** software ******, *** ****** features."
  • "*****, *** **** ** hell. **** *** *** keeping ** **** ******* cameras ***** ******** ****** us *** ***** ** integrate ******* **."
  • "*****. *** ***** ******* team *** ******** * flawed ******. **** *** higher *** ***** *** honor *** **** *** wanted ** *** **% to *** *****."
  • "***********, ******* ********* ** ok. ****** *** ** garbage, *** *** **** not ****** ***** **** well. ********** ******* *** of ******* *** ** bandwidth ******, ***** ** sad ******* ** *** to ****** ******* ** bare ******* *** ***** software **** ******* *** load ** *******"
  • "***********. ******** ** *** user-friendly *** ****."
  • "***********,******* ********* ** **. Mobile *** ** *******, the *** **** *** handle ***** **** ****. Consistent ******* *** ** cameras *** ** ********* issues, ***** ** *** because ** *** ** adjust ******* ** **** minimum"
  • "** *** ** ***** NVR **** ********** ** down *** ** **** us **** ***** ** convince **** ** ******* the *** **** ** the *** ***** *** issues *** **** * year."
  • "***** ******, * ****(*) the *******, *** *** a ********* *** ***** warranty, *** *** * terrible ********** **** ******* replacement **** *** ****** time **** **** ******* on ****, ***** *** again. **** ******** * "refurbished ****" *** ** failed ******* ***** *******. No ****** * ***."

Genetec ******, ********* ******* *******

**** *** ********, ******* did ******* **** ********** about **** *******:

  • "*******. *** *** **** hold ********* *** *********** hostage *** ******* ** the ********* ****** *'** ever ****. **** *** RSM ** * ******."
  • "******* - **** ** credible *******, ***** ** very **** *** ******** limited ** ******"
  • "*******. ******* ** ** far *** ***** **’** seen. ** *** **** onsite ** *** *********, they ***’* **** **** to ***/***. ******* *** fact **** **** ********* in *** ****, *** use ** ** * daily *****, ** ******’* get *******. *** ***’* are **** ********* ********* and *** *** *** out ** ***** *** a *** ** *** retail *********."

*** *** *********** ********* *******'* ********* ** ********* ** ******* *** ***** dissatisfied **** *** *******:

  • "******* *** **** ********* and ** ****** ********** Hikvision."
  • "*******. ******* **** **** support ********* ********."

No ***** **********

**** ***********, ****** */* of *** *********, ****** they *** ** ******** negative *********** ** ****. In **** ********, * few *********** **** ******** reasons *** **** *** not **** ******* ***** experiences, ***** ***** ******** around *********** ****** ************* and ********** **** * limited ****** ** ************ partners:

  • "**** ******. ** ******* the ******* ** ****** to **** ***** ** trust."
  • "* ******** **** *** had * *** **********. We **** *** **** to ***** *** ********* properly *** **** ********* a *** ******** **********, which ********* *** ***********. But ** ** ****, we ** *** ******* beyond *** **** ********* very *****. ******* ***** Networks *** ******* ********, we **** ********* *** our ****** ******** ****. We **** ******* ******* with ******** ** ***** our ***** **** ** a ******* ****** ** platforms."
  • "* *****'* *** *** real ******** **** *** selected ******** *** ** vet *** ******** **** carefully ****** ** **** / ******* ****."
  • "*****'* *** *** ***** wrecks. **** *****'* ***** anything ***."
  • "** *****'* *** *** bad *********** **** *** VMS/VNR **** ****** ***. That ** *** ** have ******** ***** ** our ******* ********. **** deliver **** ** ******** and ******* ****."

2016 ***** ***** - **** *** ***

*****, ****** * *** of ******** ***** ** 2016 ******* ** ******** in ***** ***** ** **** ********* *** ******* *********** ** ******, ***** *** ** many ********* ***** *** ***********. ***** ***** did **** **** ***** for ***** *** **** year, ******* ********** ******* on ***** *** ******* this **** ******, ********* that ***** *** ******** **** key ********* ******.

******* ***** ****** ** 2016,*****, *** *** ***** to ********* / ********** Milestone. ********* ** ********** well ***** ** ***********, which ***** **** ***** *** of *** ***** *** rankings.

*** ***** *** ***** choice ** ****, *****, for ****** **** ***** DS *** ****** ***** management ********, *** **** improved. **** ** ****** helped ** ***** ***** and *********** ** * new ***, *********** ***** ******** **** ****** critical ******** **** ****, but **** **** *********** praising **. ******* ***** had **** *** ********, which ** ****** **** all ******** ********, *** also ****** ********* **** Pelco ** ***** ****** ** regain **** ****** *****.

2020 *******

*********** *** ******* ****** problems **** ***-**** ****. The ******** *** **** is: **** *** *** manufacturers **** **** ****** in *** **** * years, ******* ** ******* and ****** ************* ******? Or **** *** *** manufacturers ** **** ** pitch *** ******* ***** offerings ** ******** *********** to ***** **** *** their *********? **** **** up ** *********** *********** and ******* *** *** next *** *****.

Comments (25)

*** ***** ****** ***** negative ** ******* ** great *** ** ********. 

** * ****** * appreciate, ******* *** ********** this ******.  ** ***** thoughts *** ***'* **** a ******** **** ** constantly ********* *** ******** without ******* **** ***** certified. 

***'* ******** ***** **** access ** **** ******* when ****** *** **** in *** *** ***** access *** *******. 

**** *** ******* ********* high ******* ***** ** sense - *******'* ****** are *********, ** *** more ********* - ******* set ** ******* ***. 

***'* *******, *** ******* EXACQ ** ******* *** say ******* ** *** expensive - ****** *** kumquats. 

**** - *** ******* out/not ********** ** ********* is *******, ** ****, in ** ******* *** experience. ******* ******* ** Hikvision ***'* ******* ** a ******* **** ******** - ******* ***'* ****** business **** **** *** vice *****. 

***** ******** ** **********, why ***** **** ******** be ********** ** *** the ***** **** *********?  EXACQ *** * ***** openVMS ********, *** *** push *** ** ******* and *********** **** ***** Tyco ******** ** ** direct ******** ** **** they **** ***** ****** the ******** ***.  *** they *** *****, ***** Tyco, ** ******* ********, a ******* ******** **** of *******, ****** **** making *** **** ******* on *** ******.

** ** ********** - why ***** * **** to ******* ** **********?

***'* *******, *** ******* EXACQ ** ******* *** say ******* ** *** expensive - ****** *** kumquats.

** * *******, ******, and * **** **** from ******** *********** * know: ** *** **** Genetec ** ******* **** simpler ************ ******* **** it's **** ********* **** others? ** ** *** sell ******* *** ** NVR ** ***** *****? 

***** ******* ** ****** each **** * **** up ** **, *** just * ********* ********: where ** **** ************* in *** ***** ** getting ******** ********* *** systems

**** **** ** ******* dominated ** ***** ******** subscribers *** *** ******* will ******* ****.  * did **** *** ** we ***** ******** *** responses ** *** ******* by ********** ******.  **** NA ** **** ** world.

********, *** ***** ** the ****** ******* ******** world ** ******* ********* by ***** *********.

* ******** ***** **** *** the **** ********** ** Australian *** *** ******* integrator members **** ** **** for ***** ******* *** there *** ****** *** the ****** ** ****** in ** **** ** Australia *** **.

********, *** ***** ** the ****** ******* ******** world ** ******* ********* by ***** *********.

** ******.  * ***** NA ***** ** **** 2/3rd ** *** ****** English ******** *****.

*******, *****'* ***** ** estimated ***-*** ******* *** speakers ********.  * **** no **** *** **** non ***** ********* *** to ****, * ***** remain ********** ** ** whether ** ****** *** thought ******** *** * global *****.

*** ***** ** * big *****. *** *******, IPVM ** ******** ** have **** ********** ******* in ***** (***** *** language *******) ** ** does *** ******* **** region. ********, *** ***** developing ********* **** ** not ***** ******* *** results ***** ** *********.

* ****** ****** ***** be:  "** ******* *********** from *** **** *** world *** *********** ********* in ***** *** *******.  We **** ******** ******** down ****** ******* ** region ** ********* ********* allow."

**** ****** *** **** responses, * ***** **** to ***** ** ******** the ********* *** ** will *** **** *** an **** *** ** from ***** ******* *** also ******* **** ******* regarding *** ****.
** ** **** **** mentioned ** * ********** correct **** *** **** issue ** ******* ** the ******* * ***** that ** ******* ** a **** ***** *** population ** ****** *** enters ***** ********** **** are ******** **** ******* :)

**** ****'* ** ******* perhaps *** ***** **** a ******** ****** ** other ********* ** ******* your ******* ** ***** expand! ****** *****!

*****, *** **** ** hell. **** *** *** keeping ** **** ******* cameras ***** ******** ****** us *** ***** ** integrate ******* **.

***** ** *** *** only *** ******* **** to ******** ** ******* due ** *****.  ***** frustrating ** ***** *** as **** *** **** popularly ********* ******.  **** Axis ** ****** ********* that ******** * *******.

** ***** ***** ******** to **** ** **** new *******. ** ***** S2 **********, ***** ** 1-2 ******** ******* ****** Exacq's ******* *** *** can't ***** *** ****** version ** ***** **** it. 

* **** ****** ***** to ***** ** ***** Genetec *********, *** *** comments ** ******* ** the ******* *** **** flat *********.

"** ***'* *** ******* because *** ********** ***'* certified."

*****, ****, *** **** they **** ** * stated ******? ** ** an ********* ****** ***** you **** ** ***** your **** *********** ** even **** ** *******, so **'* *** **** they're ******** *** ***.

******, ** *** ********** was ********* ******, *** recertification ****** ** ******! It ***** ** **** at ***, *** ** (I *****) $*** ** get. ** ***'** *** keeping **** *********** ******* up ** *** ***** of ****** ** ****** course **** ** * few ***** ****, *** probably ***'* **** **** tech ******* **** **** support *******!

* *** **** ******** likes ** **** ** the ********* *** **** firm ** **** ******, but **'* ***** *** a **** ****** ***, for ***, ******* ********** it. ******* ** *** a ****** **** ****** be **** ** ********* without ******* **** ***'** doing, *** **** ****** protects **** *** ***-**** and *** **********.

**, *** ** *** SSA's ***** *** ****? If *** ****'* ****** your ******** ** *** costs ** *****, ****'* on ***. ****, ***** are *********** ********* ********* for *****-**** *********, ***** 100% ** ** ********* take ********* **. * 3-year ******* *** ** in *** ***** ** basically ***** ***** **********-***** VMS *** *** *****, and * *-**** ** less ********* (** ** worst ***** **) *** the **********-***** *** ***'*.

*** **** ************ (***) I *** ** **** with **** ******* ******** for *******, **** *** dealers, ** ******* **** a *** ******.  ******* their *********** ******* ******** repaired ****** ********** ** most ** ** *** ripped *** *** ********.  Their ****** ***** ** resi **** *** ***** recovered, *** * ***'* think ** **** *** better ** **********.

* **** ** ********* that ********** ******* *** certified *****, *** **** still **** ******* ******* to ****** **** ***** products.  ****'* * ****** way.

 

**** *********** ******. **** out ** *********, *** *** ****'* have  ******** ******** ** cyber-security ** *** ******* while *** *** ***** both *** ****** *****-******** issues ** *** **** year?

*********'* **** ******* ************* issues **** *** ***** IP ******* *** ***** discovered ******** *** *** impact *********. *****'* ******** impacted **** ********* *** cameras, which ** *** ****** we ******* ***** *** more ******** *** ************* on **** *** / VMS ******.

******* ** *** **** people **** ***** *** AD ********* ********. *** comments?

** ********* ********

*************, **'* **** ************ used. *******, *'** ***** it ********* *** **** SP / *** *** has **** ***** *** VideoEdge. **** **** ******** separately *** ********* *** bought *****, *** **'* a ***** *******. ****, see: *** *******: **** ***** vs *********

* ********** - * work *** *******

** ******* *** ******** in *** ******:

Regarding ******* *******; No SW manufacturer can grow in a business model where they "sell" perpetual licenses & give away free upgrades, hence the need to purchase SMA (SSA / Support Etc.). Genetec now offers Security Center in an SaaS version, meaning that rather than pay upfront for a perpetual license, a customer can simply pay a monthly or annual fee that includes all upgrades & support without the upfront perpetual license cost

Regarding ******* *************: If a customer has purchased Genetec, it's most likely for a large scale or enterprise opportunity that requires multiple users, integrations etc. These type of projects require updated knowledge to optimize the configuration and leverage the full feature set of the product. As an integrator, if you've sold Genetec to win an opportunity vs. lesser competitors it's incumbent to deliver the best possible experience to the user who's purchased it. This is the foundation of a long term relationship and repeat business opportunities.

Regarding ******** *******: Genetec holds multiple certification classes across North America & Globally each month. Visit our web page for upcoming scheduled classes or Contact your RSM if you'd like  a class scheduled closer to you geographically

Regarding ****: Genetec understands the marketplace & our competitors pricing quite well. Genetec is very competitively positioned on ***** ******** *****-**** ********. ****** bring *** *********** ** your *** ** ******** Development ******* ** ****** and  ********* ******* & ******** to **** *** ***. 

 

 

** *******, * ********** the ************* *****, **** was * ******* ****. However, *** ******* *** laughable (** ***** *** ones * **** ********) but ****** **** *** been ** **** ******** for * ***** *** feel ***** *** ****** after ******* * ****** direction. * **** *** VMS, *** ******** *** great *** *** **** enough ** *****. ******* problem, ****** *******, *** screw **** **** ***********. So *** ******** ****** understand ** **** ***** the ********** ** ** SMA ** **** **** them *******; *** **** use ***** *******. *** why *** *** **** partners **** **** **** your ****? ******* ** the **** ************ **** we *** **** **** this. *********, *****, ****, Axis...NO *******.   

*********** ********** *

******* ****** *** **** portal ** * ****** to *** ******* *** systems *** ***** * valid ***. ****** **** knowledge ****, ********* ************* videos, ******** & *********, you *** **** ******** answers ** **** ****** questions ***** *** *******. You **** **** *** ability ** *-**** ******* if ********** ********** ** needed.

** ******** *** **** simply follow **** ****:

* **** ******* **** Genetec ********, *** ** my *********. *******, *** customer *** **** ******* for ******* ***. *******? Very ********* **** ******* and **** * ********** perspective, *** **** **** stuck ** *** ****** between *** ******** *** the ****. **** **** want ** ******** *** neither ***** ** *** $1000's ** ******* *** tech *******.

*** **** *****, ******** is ****** *** **** rushed. * *** ****** is ************ *** ******* new ** *** *******, secondly, ** *** *** advanced ****** (***************) *** need ********** ** *******. I **** ** **** to *** ********** *************. Again, *** **** **** up *** ***** **** to **** *** ******** when ** ***** **** to ****** ******** ******. 

* **** ** *********** that ****** ******** ***** the ******* ** *** free ***** ******* *** then **** ******** ***** the ********** ******* ******* which ** ** ******* is *** **** ** the *** ********. **** Genetec ** ****** **** the **** ***, ** far ** * **** who ****** *** **** classes *** ****(** ******* training ******* *** ***** purchase). ** ****** ** still ***** * **** or ******** *** **** the ***** *** * week *** ** ** still **** ****** ** swallow **** *** ***'* have ** *** * thousand ******* *** *** cert ** *** ** that.  

** ******* ** ******'* VMS?

****** ** ****** ** *** favorites ****. * ** kidding... *********.

*******: **** ****** '*****' *** Released, ********* ****** **** Milestone, ***** ********** ******** ****** ****** USA

**** ******** ******* ** have ****, ****** ** just *** ****** **** amongst ************ ***********. ***** absence **** **** **** indicates **** **** ** are ****** *** **** under ************* *** ****** all *********** (***** ** a ******* ****).

**

 

*** ****** ******** *** term ***. *** ** money *** **** ** our *********. ** ****** like ********* *******... ***** seems ** *******. **'** see.

*** ****** **** ******** "NVR"and ***** , * have ** ******** ** *** experiences ***'* ***** ****. Hikvision NVRs *** ** **** as ** **** **** on *** ***** **** it ***** ** ** what ****** ****** ****: Record *****. **** ** and ** ** **** and ********. ** ****** where ***** ** ** issue **** ****** ****. no ****-***** ****** *** even ********, **********  ** *** experience ***** ***********. *** interface ** ****, ***-*********, you **** ** .. They ******* **** **** and ****** **** *** retrieving *** ****** ** a ****** *** ********. The *********** ** *** new *** ** *.*** is **********. **** **** is ******* **** ** come ** ********* *** we **** ***** ** 100 ** *** ***** and ** *** *** ever * *********. 

*** ******** ** **** good ** **** *** cameras *** **** **** ... *** **** ? As **** ** ** gets! *** ********* **** IMHO.

** ***** **** ** see ***  *********** ** Hikvision NVRs **** ******* *** such ** ********* ******. That ****'* ******** ***. 

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