Worst VMS Manufacturers 2016

By: John Honovich, Published on Feb 29, 2016

3 VMS manufacturers stood out as creating the worst problems for integrators.

150 integrators responded to our survey on their favorite and worst VMSes. With the favorites report complete, we now turn to the 3 worst.

A clear common theme emerged: companies releasing major new VMSes caused integrators lots of problems.

The Big 3

* *** ************* ***** out ** ******** *** worst ******** *** ***********.

*** *********** ********* ** our ****** ** ***** favorite *** ***** *****. With ************ ****** ********, ** *** **** to *** * *****.

* ***** ****** ***** emerged: ********* ********* ***** new ***** ****** *********** lots ** ********.

The *** *

[***************]

*** * ***** **** *** most ***** ****:

  • *****
  • *****
  • *****

*** ************** ** **** (1) ***** ********* *** problems **** ***** ***** before, ****** *************** ** being **** ** * competitor. ****** ** **** (2) ********* * *** VMS ** **** **** to ** ***** *** massive *********** ****** ******** to ******* **** ******** that **** ** ** 15 ***** ** ******** behind ****.

*****

***** *** *** **** frequently ***** *** *** most ********. ********* ** both ***** *** *********,***** ****** ** **** Milestone******* ****** ************** ***** *** ******. *** ***** ****** to ****** *** ****** significant ********** ********** **** before **** ****** (***: ********** / ********* ***** Between ***** ******** *.* And ******** *.*?). ** ****** ***** was **** ****** *** such * **** ***, so ***, ** ** not ******* *** ****. Integrator ********** ********:

  • "*****......** *** ******* ******** that *** ******** **** they ******* ** **** the ********* ******** **** used *** ****. *** "free" ******* **** ****** a ****** ** **** our ******** ****** ** pay. **** ******** ** rarely **** *** ** was **** ** **** customers ********** **** **** still **** ** *****. It ****** ****** ****** to **-**** **** ** a ********* ********** *** Milestone *** *** ***** helping ** **** **** sell"
  • "***** - ********* ** the *** ********* ****** is *****. *** **** to *** **** ******* and **** ****** *** license ** ***** ** review ****** ****. *** new ****** *** * limited ****** **********"
  • "*****. **** **** **** their *** ***** **** complicated *** ********** *** the ********** ** **** as *** *** ****. Upgrading ******** ** ***** an **** ****"
  • "***** - *** ** the **** ** *** release * *** ******* motion *********? ********** ** head!"
  • "** ** * *** of *****. **** *** release ** *.* ** was *****. ** ****** app, **** ***** ******* and ****** ***********. *.* has **** **** ************ and ** ******** ** shape ** ** ** as **** ** *.* was ** ******"
  • "*****. *** **** ****** with ****** ******* *** them ***** ********** **** various ****** *************"
  • "*****. ******** **** *** like **** *********"
  • "*****/********. ********* **** ********** about **** ********* **********"
  • "***** **.* *** *** recurring ****** **** ****** latency, ****** ******-**** ****** detection, ***. **'** ******** upgraded ** *.* ** the **** ** *** but ** ***** ******. Interesting **** ** *** problems **** ***** *** not ********* *** *** recorders *** *** **** (through ** ** *****)"

*****

***** *** *** * variety ** ********* / VMS, ********* ********** ** OEM ** *****, *** was ****** *********. *****'* newest *** ** '*****'. ** the **** ****, ** a ***** ****** ******* supplier, **** *** **** some ***** **** ***** own ***. ** *** negative ****, **** **** to **** ********** ***** it ****:

  • "*****. **** ** ****** and ****** ***** *******."
  • "***** - ***** ********** ***** and **** ****** ******"
  • "*** ***** *** ****** the **-***** ****** ******* VMS ********* (**** *******, Lenel ***** / ****, etc.)."
  • "* ***'* ****** ******** Lenel ** **** * "VMS" ** *** ****** sense ** *** **** but * **** * customer **** *** ***** access ******* *** **** wants ***** ***** ** integrate **** *** ***** application **** ***** ******** standard ** **** ** their ******** *******. ***** Video ****** ** ********. They ***'* ******* **** camera ************* ** ****** cameras ** *** ****** is ******* ** **** it **** *******"
  • "***** ***** ***. *** ********* had **** ***********. *** ** not ******, *********** **** down ** *** ** anytime ******* *** ******. VMS ** *** **** ******** *** complex"
  • "***** ***** *** *** the ***** ********* ** view ****** *** ** customer *********** ********* ** some ********** ** ***** video *******"

*****

***** *** **** **** Digital ****** **** ******. Now, ***** ** ****** towards * ********** *** VMS, ****************, **** **** ********** replace ***** ******** *****.

***** ******** ** *** 2014 ***** ** ****, so *** ******** **** integrators ********:

  • "** **** *** * number ** ********* **** the ***** ******* ****** NVRs ** *** **** year. ****** **** ********** failing ** * ***** period ** ****"
  • "***** ***** ******* ****** systems ** * **** time ********. *** ******* department ********* ********* *** PTZ ******* **** ******* 180 *******. *** ****** shows ******* ** *** DSS *** ****, ******* in ******** ** ** a ********* *****. ******* product ******* ** *** the **** ** ** used ** **."
  • "* **** ****** **** Digital ****** **** ***** and *** ******** **** halting *** ********* *******"
  • "***** ************* & ******. Tech ******* ***** ** better. *** ******* ****** isn't ******* **** ***** features, ** ** **** gets *** ******. **** don't *** ******* *** newer ***** ******* ** 5MP+ ***********. *** ******* is ****** ***** ********** and **'* **** ***** dragged *****, ***** **** can **** ** *** their ***** *** **********"
  • "** ********* *** ************ a ***** ***** **** Endura ******; *** ******** has **** **** ** the ******** **** **** system ** *** **** available *********. ** ******* all *** **** *** end-users ** **** ****** and ***** ******** * new ****** ******* ***** saying **** ****** *** not **** *** *** new ****** ** ****** the ****."

********** ** ********, *** still ******** ** *** core ********. *** *******, it ** **** ********* as * **** ********* for *** *** **** not ***** ******** **** until ***** **** ****. Hopefully, **** *** ******* this ****** *** **** vote *** *** *********** takes * *** ** time.

******

* ******* ******** ** *********** had ** ***** *** **********.

*** **** ***** ************ who *** *********** ***** votes *** ***** *** that *** ************** *** what **** ** ***** on *** ******** **** and *** ********* ** a **** ****** ** favorite *****. ***********, ***** is ******* ************ ******* from *** (********) *** position. *** *** ******** *** ************* **** ****** *** ****.

Comments (14)

I agree 100% with Lenel OnGuard being an issue. Very complex for operators to learn and use. It is especially difficult to add a new camera and making sure it is running as it should requires about a week of tweaking.

So yeah, it is FAR from user friendly, but waiting 18 months for a new camera to be added is the worst part.

"requires about a week of tweaking."

What needs to be tweaked specifically?

Motion settings mostly. Getting the pre and post roll down is different for each camera, even the same make/model. We finally went with a generic setting of 4 and 5. This way we get more footage we don't need, but we don't miss anything that way.

What requires the most work is any change we make in the system takes at least three minutes to actually take. Then we have to be sure the changes actually took (sometimes they don't), let them run for a bit, check to see what the footage looks like and then go on to the next tweak. So each change (after we set it up with our generic settings by location type) can take up to an hour. Can be a day if we need to see what the footage looks like at night as well.

That's awful...

Sometimes if I make a change to the camera settings or resolution it will affect the motion detection zone. I do get a pop up telling me something vague to the effect of "some settings may be changed due to this action". A few times during my routine audits I've discovered the motion zone is altered or shrunk and I have to redo it. Most end users wouldn't be aware of this and might have their motion zones messed up to the point of being useless.

My assessment of OnGuard is that while it's definitely not user friendly, it's pretty good when it's working properly.

The problem is that due to the constant "little" issues that crop up all the time the system needs constant attention. Changes made here affect it over there, and the changes to fix that issue affected another issue over there. It's a constant reciprocation of issues, each predicated on the previous problem.

Anyone has tried Milestone Arcus?

Speaking of worst, Milestone Arcus VMS Tested. It's quite bad, almost shockingly so, but I do not think it registered because (1) very few integrators use it and (2) Milestone does not promote it much.

Have anyone heard that Milestone is going to stop Arcus's development?

I do not know what the future plans but there has not been much in terms of new releases recently. It is a good question. I will ask Milestone the next time we talk what they plan for Arcus going forward.

OnSSI 5.0 was bad .. Not having motion detection with a release is a sin.. The system however has ..potential.. You can see that it is coming together nicely. Version 5.1 is a step in the right direction but not there yet. The administrator interface on the recorder while different than 4.x is actually better in some ways. The VMS and CLient software interfaces are the exact same OnSSI has been using for a few years.

We are however moving toward NVR-based systems. While we dropped NVR appliances in favor of PC-based "recorders" ... For our customers/applications, NVRs serve them better. On top of that the lack of archiving from most VMS is to me a serious issue. To think about archiving usually requires the most expensive license from many VMS.. Much easier to archive and re-play with NVRs.

These favorite/worst lists are always my favorite to read. I'd be curious to see what the breakdown is on the data is. Is this mostly coming from end-users or integrators? New installs vs legacy. integrator vs end-user. An end-user might not like a VMS for a different reason than an integrator.

Was this survey post the 5.1 release of Ocularis? 5.0 was bad...real bad, however 5.1 has many of the bugs worked out and is actually pretty solid.

Keep'em coming!

The survey was just integrators and the reason being is that the average integrator has experience with many more lines than the average end user.

This survey was run on January 9 / 10, 2016, which was after 5.1 was released.

No one complains about March Networks VMS?

Version 5.1 solved many issues that occurs in version 5.0 and for me the reality ranking place for OnSSI is definitely in the top favorites VMS and not here...

Read this IPVM report for free.

This article is part of IPVM's 6,435 reports, 865 tests and is only available to members. To get a one-time preview of our work, enter your work email to access the full article.

Already a member? Login here | Join now

Related Reports

Bottom: Integrators Start To Stand Vs Coronavirus on Apr 20, 2020
Good news - IPVM integrator statistics show that while coronavirus has hit...
Worst NVR / VMS Manufacturers 2020 on Feb 10, 2020
For the second time in a row, a global manufacturer has been selected by...
Coronavirus Hits Manufacturers, Standing Now, Worse To Come on Apr 06, 2020
Coronavirus is hitting security manufacturers, though overall modestly for...
Worst Camera Manufacturers 2020 on May 06, 2020
Which camera manufacturer have integrators had the worst experience with in...
Dahua, Hikvision, ZKTeco Face Mask Detection Shootout on Jun 19, 2020
Temperature tablets with face mask detection are one of the hottest trends in...
Verkada: "IPVM Should Never Be Your Source of News" on Jul 02, 2020
Verkada was unhappy with IPVM's recent coverage declaring that reading IPVM...
Convergint Outlook Turns Negative on Apr 16, 2020
Convergint's outlook has turned negative, according to bond rater Moody's,...
Terrible Convergint Coronavirus Thermal Camera Recommendation on Apr 01, 2020
A week after Convergint disclosed falling revenue, pay and job cuts,...
The Problem With Fever Detecting Thermal Sunglasses on Apr 15, 2020
While the media has promoted using thermal sunglasses to detect fevers, this...
Beware Of Feevr on Apr 14, 2020
Beware of "Feevr". The company is marketing a 'Feevr' solution that...
Integrators Hard Hit By Coronavirus on Mar 18, 2020
Integrators are already being hard hit by Coronavirus as brand new IPVM...
Hikvision Chairman Targeted For Sanctions As Federal Watchdog Calls Out Hikvision "Serious Religious Freedom Violations" on May 21, 2020
The US government's religious freedom watchdog has criticized Hikvision for...
Faked Convergint Fever Camera 'Expert' Marketing on Jun 16, 2020
Convergint touts they are "THERMAL CAMERA SOLUTION EXPERTS" while faking...
Verkada Falsely Claims "First Native Cloud-based Access Control and Video Security Solution" on Jun 18, 2020
Verkada's false claims continue, this time to be the first native cloud-based...
Dahua USA Admits Thermal Solutions "Qualify As Medical Devices" on Jul 02, 2020
Dahua USA has issued a press release admitting a controversial point in the...

Recent Reports

SIA Coaches Sellers on NDAA 889B Blacklist Workarounds on Aug 05, 2020
Last month SIA demanded that NDAA 899B "must be delayed". Now that they have...
ADI Returns To Growth, Back To 'Pre-COVID Levels' on Aug 05, 2020
While ADI was hit hard in April, with revenue declining 21%, the company's...
Exposing Fever Tablet Suppliers and 40+ Relabelers on Aug 05, 2020
IPVM has found 40+ USA and EU companies relabeling fever tablets designed,...
Indian Government Restricts PRC Manufacturers From Public Projects on Aug 04, 2020
In a move that mirrors the U.S. government’s ban on Dahua and Hikvision...
Directory of 200 "Fever" Camera Suppliers on Aug 04, 2020
This directory provides a list of "Fever" scanning thermal camera providers...
Face Masks Increase Face Recognition Errors Says NIST on Aug 04, 2020
COVID-19 has led to widespread facemask use, which as IPVM testing has shown...
Dahua Loses Australian Medical Device Approval on Aug 04, 2020
Dahua has cancelled its medical device registration after "discussions" with...
Google Invests in ADT, ADT Stock Soars on Aug 03, 2020
Google has announced a $450 million investment in the Florida-based security...
US Startup Fever Inspect Examined on Aug 03, 2020
Undoubtedly late to fever cameras, this US company, Fever Inspect, led by a...
Motorola Solutions Acquires Pelco on Aug 03, 2020
Motorola Solutions has acquired Pelco, pledging to bring blue back and make...
False: Verkada: "If You Want To Remote View Your Cameras You Need To Punch Holes In Your Firewall" on Jul 31, 2020
Verkada falsely declared to “3,000+ customers”, “300 school districts”, and...
US GSA Explains NDAA 889 Part B Blacklisting on Jul 31, 2020
With the 'Blacklist Clause' going into effect August 13 that bans the US...
Access Control Online Show July 2020 - On-Demand Recording of 45+ Manufacturers Presentations on Jul 30, 2020
The show featured 48 Access Control presentations, all now recorded and...
Face Detection Shootout - Dahua, Hanwha, Hikvision, Uniview, Vivotek on Jul 30, 2020
Face detection analytics are available from a number of manufactures...
Sunell is The First China Manufacturer to Market NDAA Compliance on Jul 30, 2020
Most China manufacturers are going to be impacted by the NDAA 'Blacklist...