Worst VMS Manufacturers 2016

Author: John Honovich, Published on Feb 29, 2016

3 VMS manufacturers stood out as creating the worst problems for integrators.

150 integrators responded to our survey on their favorite and worst VMSes. With the favorites report complete, we now turn to the 3 worst.

A clear common theme emerged: companies releasing major new VMSes caused integrators lots of problems.

The Big 3

* *** ************* ***** *** ** ******** *** ***** ******** for ***********.

*** *********** ********* ** *** ****** ** ***** ******** *** worst *****. **** ************ ****** ********, ** *** **** ** *** * *****.

* ***** ****** ***** *******: ********* ********* ***** *** ***** caused *********** **** ** ********.

The *** *

[***************]

*** * ***** **** *** **** ***** ****:

  • *****
  • *****
  • *****

*** ************** ** **** (*) ***** ********* *** ******** **** their ***** ******, ****** *************** ** ***** **** ** * competitor. ****** ** **** (*) ********* * *** *** ** very **** ** ** ***** *** ******* *********** ****** ******** to ******* **** ******** **** **** ** ** ** ***** of ******** ****** ****.

*****

***** *** *** **** ********** ***** *** *** **** ********. According ** **** ***** *** *********,***** ****** ** **** **************** ****** ************** ***** *** ******. *** ***** ****** ** ****** *** ****** *********** ********** complaints **** ****** **** ****** (***:********** / ********* ***** ******* ***** ******** *.* *** ******** 5.X?). ** ****** ***** *** **** ****** *** **** * move ***, ** ***, ** ** *** ******* *** ****. Integrator ********** ********:

  • "*****......** *** ******* ******** **** *** ******** **** **** ******* to **** *** ********* ******** **** **** *** ****. *** "free" ******* **** ****** * ****** ** **** *** ******** wanted ** ***. **** ******** ** ****** **** *** ** was **** ** **** ********* ********** **** **** ***** **** us *****. ** ****** ****** ****** ** **-**** **** ** a ********* ********** *** ********* *** *** ***** ******* ** with **** ****"
  • "***** - ********* ** *** *** ********* ****** ** *****. you **** ** *** **** ******* *** **** ****** *** license ** ***** ** ****** ****** ****. *** *** ****** has * ******* ****** **********"
  • "*****. **** **** **** ***** *** ***** **** *********** *** cumbersome *** *** ********** ** **** ** *** *** ****. Upgrading ******** ** ***** ** **** ****"
  • "***** - *** ** *** **** ** *** ******* * VMS ******* ****** *********? ********** ** ****!"
  • "** ** * *** ** *****. **** *** ******* ** 5.0 ** *** *****. ** ****** ***, **** ***** ******* and ****** ***********. *.* *** **** **** ************ *** ** starting ** ***** ** ** ** ** **** ** *.* was ** ******"
  • "*****. *** **** ****** **** ****** ******* *** **** ***** compatible **** ******* ****** *************"
  • "*****. ******** **** *** **** **** *********"
  • "*****/********. ********* **** ********** ***** **** ********* **********"
  • "***** **.* *** *** ********* ****** **** ****** *******, ****** server-side ****** *********, ***. **'** ******** ******** ** *.* ** the **** ** *** *** ** ***** ******. *********** **** we *** ******** **** ***** *** *** ********* *** *** recorders *** *** **** (******* ** ** *****)"

*****

***** *** *** * ******* ** ********* / ***, ********* previously ** *** ** *****, *** *** ****** *********. *****'* newest *** ** '*****'. ** *** **** ****, ** * major ****** ******* ********, **** *** **** **** ***** **** their *** ***. ** *** ******** ****, **** **** ** have ********** ***** ** ****:

  • "*****. **** ** ****** *** ****** ***** *******."
  • "***** - ***** ********** ***** *** **** ****** ******"
  • "*** ***** *** ****** *** **-***** ****** ******* *** ********* (Amag *******, ***** ***** / ****, ***.)."
  • "* ***'* ****** ******** ***** ** **** * "***" ** the ****** ***** ** *** **** *** * **** * customer **** *** ***** ****** ******* *** **** ***** ***** video ** ********* **** *** ***** *********** **** ***** ******** standard ** **** ** ***** ******** *******. ***** ***** ****** is ********. **** ***'* ******* **** ****** ************* ** ****** cameras ** *** ****** ** ******* ** **** ** **** support"
  • "***** ***** ***. *** ********* *** **** ***********. *** ** not ******, *********** **** **** ** *** ** ******* ******* any ******. *** ** *** **** ******** *** *******"
  • "***** ***** *** *** *** ***** ********* ** **** ****** not ** ******** *********** ********* ** **** ********** ** ***** video *******"

*****

***** *** **** **** ******* ****** **** ******. ***, ***** is ****** ******* * ********** *** ***, ****************, **** **** ********** ******* ***** ******** *****.

***** ******** ** *** **** ***** ** ****, ** *** problems **** *********** ********:

  • "** **** *** * ****** ** ********* **** *** ***** Digital ****** **** ** *** **** ****. ****** **** ********** failing ** * ***** ****** ** ****"
  • "***** ***** ******* ****** ******* ** * **** **** ********. Our ******* ********** ********* ********* *** *** ******* **** ******* 180 *******. *** ****** ***** ******* ** *** *** *** page, ******* ** ******** ** ** * ********* *****. ******* product ******* ** *** *** **** ** ** **** ** be."
  • "* **** ****** **** ******* ****** **** ***** *** *** problems **** ******* *** ********* *******"
  • "***** ************* & ******. **** ******* ***** ** ******. *** product ****** ***'* ******* **** ***** ********, ** ** **** gets *** ******. **** ***'* *** ******* *** ***** ***** cameras ** ***+ ***********. *** ******* ** ****** ***** ********** and **'* **** ***** ******* *****, ***** **** *** **** it *** ***** ***** *** **********"
  • "** ********* *** ************ * ***** ***** **** ****** ******; the ******** *** **** **** ** *** ******** **** **** system ** *** **** ********* *********. ** ******* *** *** team *** ***-***** ** **** ****** *** ***** ******** * new ****** ******* ***** ****** **** ****** *** *** **** and *** *** ****** ** ****** *** ****."

********** ** ********, *** ***** ******** ** *** **** ********. For *******, ** ** **** ********* ** * **** ********* for *** *** **** *** ***** ******** **** ***** ***** this ****. *********, **** *** ******* **** ****** *** **** vote *** *** *********** ***** * *** ** ****.

******

* ******* ******** ** *********** *** ** ***** *** **********.

*** **** ***** ************ *** *** *********** ***** ***** *** Exacq *** **** *** ************** *** **** **** ** ***** on *** ******** **** *** *** ********* ** * **** number ** ******** *****. ***********, ***** ** ******* ************ ******* from *** (********) *** ********. *** *********** *** ************* ********** *** ****.

Comments (14)

I agree 100% with Lenel OnGuard being an issue. Very complex for operators to learn and use. It is especially difficult to add a new camera and making sure it is running as it should requires about a week of tweaking.

So yeah, it is FAR from user friendly, but waiting 18 months for a new camera to be added is the worst part.

"requires about a week of tweaking."

What needs to be tweaked specifically?

Motion settings mostly. Getting the pre and post roll down is different for each camera, even the same make/model. We finally went with a generic setting of 4 and 5. This way we get more footage we don't need, but we don't miss anything that way.

What requires the most work is any change we make in the system takes at least three minutes to actually take. Then we have to be sure the changes actually took (sometimes they don't), let them run for a bit, check to see what the footage looks like and then go on to the next tweak. So each change (after we set it up with our generic settings by location type) can take up to an hour. Can be a day if we need to see what the footage looks like at night as well.

That's awful...

Sometimes if I make a change to the camera settings or resolution it will affect the motion detection zone. I do get a pop up telling me something vague to the effect of "some settings may be changed due to this action". A few times during my routine audits I've discovered the motion zone is altered or shrunk and I have to redo it. Most end users wouldn't be aware of this and might have their motion zones messed up to the point of being useless.

My assessment of OnGuard is that while it's definitely not user friendly, it's pretty good when it's working properly.

The problem is that due to the constant "little" issues that crop up all the time the system needs constant attention. Changes made here affect it over there, and the changes to fix that issue affected another issue over there. It's a constant reciprocation of issues, each predicated on the previous problem.

Anyone has tried Milestone Arcus?

Speaking of worst, Milestone Arcus VMS Tested. It's quite bad, almost shockingly so, but I do not think it registered because (1) very few integrators use it and (2) Milestone does not promote it much.

Have anyone heard that Milestone is going to stop Arcus's development?

I do not know what the future plans but there has not been much in terms of new releases recently. It is a good question. I will ask Milestone the next time we talk what they plan for Arcus going forward.

OnSSI 5.0 was bad .. Not having motion detection with a release is a sin.. The system however has ..potential.. You can see that it is coming together nicely. Version 5.1 is a step in the right direction but not there yet. The administrator interface on the recorder while different than 4.x is actually better in some ways. The VMS and CLient software interfaces are the exact same OnSSI has been using for a few years.

We are however moving toward NVR-based systems. While we dropped NVR appliances in favor of PC-based "recorders" ... For our customers/applications, NVRs serve them better. On top of that the lack of archiving from most VMS is to me a serious issue. To think about archiving usually requires the most expensive license from many VMS.. Much easier to archive and re-play with NVRs.

These favorite/worst lists are always my favorite to read. I'd be curious to see what the breakdown is on the data is. Is this mostly coming from end-users or integrators? New installs vs legacy. integrator vs end-user. An end-user might not like a VMS for a different reason than an integrator.

Was this survey post the 5.1 release of Ocularis? 5.0 was bad...real bad, however 5.1 has many of the bugs worked out and is actually pretty solid.

Keep'em coming!

The survey was just integrators and the reason being is that the average integrator has experience with many more lines than the average end user.

This survey was run on January 9 / 10, 2016, which was after 5.1 was released.

No one complains about March Networks VMS?

Version 5.1 solved many issues that occurs in version 5.0 and for me the reality ranking place for OnSSI is definitely in the top favorites VMS and not here...

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

Axis Guardian - Cloud VMS And Alarm Monitoring - Released on Jun 19, 2018
Axis has struggled to deliver a cloud-based managed service video platform. Video service providers have utilized AVHS for over a decade, and have...
The Dumb Ones: PSA's Bozeman On Cybersecurity on Jun 15, 2018
The smart ones are the hundred people who flew to Denver and spent $500+ on a 1.5-day conference featuring Dahua as a 'cyber responsible partner',...
Axis Releases First New Access Controller In 5 Years (A1601) on Jun 15, 2018
It has been 5 years since Axis 2013 entry in the physical access control market, with the A1001 (IPVM test). Now, Axis has released its second...
Access Control - Time & Attendance, Mustering and Mantraps Guide on Jun 13, 2018
Electronic access offers features that traditional mechanical locks cannot. While these features may not be as fundamental as keeping doors secure,...
ReconaSense - The AI / Access Control / Analytics / IoT / Video Company Profile on Jun 12, 2018
One company's ISC West booth stood out for displaying a light-up tower of buzzwords. The company, ReconaSense, pledged to be 'making sense of it...
The Benefits of An Access Control Test Door on Jun 08, 2018
Security system dealers can benefit from having their own access control test door both for demonstrations and training. Inside, we explain the...
H.265 / HEVC Codec Tutorial on Jun 07, 2018
H.265 support has improved significantly in 2018, with H.265 camera/VMS compatibility increased compared to only a year ago, and more manufacturers...
Worst Features for Camera Installation (Statistics) on Jun 07, 2018
4 clear worst features for installing were identified by 140+ integrator respondents to: What feature(s) make a camera hard to install? The...
Bosch IVA Video Analytics And Motion+ VMD Tested on Jun 06, 2018
Bosch's video analytics now ship on nearly every model, from indoor domes to high-end 5MP starlight cameras.  In this test, we evaluate Bosch's...
Princeton Identity Access 200 Iris Scanners Examined on Jun 05, 2018
Iris recently registered a big jump as a preferred biometric in our Favorite Biometrics survey, but access-ready options can be difficult to...

Most Recent Industry Reports

IFSEC Show Report Day 2 Report on Jun 20, 2018
IPVM is live from London reporting on the IFSEC show. The Chinese have taken over the UK, centered on Hikvision, flanked by Dahua, Huawei and a...
Mobotix Releases 'Move' Into 21st Century on Jun 20, 2018
For years, Mobotix stood resolutely against, well, every other manufacturer, selling it as a virtue: MOBOTIX equipment is designed with no...
Cybersecurity Startup VDOO Disclosing 10 Manufacturer Vulnerabilities Starting With Axis And Foscam on Jun 20, 2018
Cybersecurity startup VDOO has uncovered significant vulnerabilities in Axis cameras along with many others not yet disclosed. In this report, we...
July 2018 IP Networking Course on Jun 19, 2018
The last chance to save $50 on registration is this Thursday, June 21st. Register now and save. This is the only networking course designed...
Axis Guardian - Cloud VMS And Alarm Monitoring - Released on Jun 19, 2018
Axis has struggled to deliver a cloud-based managed service video platform. Video service providers have utilized AVHS for over a decade, and have...
IPVM Vulnerability Scanner Released on Jun 18, 2018
IPVM is proud to announce video surveillance's first and only cybersecurity vulnerability scanner. This tool allows quickly and simply...
Hikvision Corrects False Cybersecurity Announcement on Jun 18, 2018
Hikvision has corrected a false cybersecurity announcement that claimed a British government-sponsored program endorsed the cybersecurity of...
The Dumb Ones: PSA's Bozeman On Cybersecurity on Jun 15, 2018
The smart ones are the hundred people who flew to Denver and spent $500+ on a 1.5-day conference featuring Dahua as a 'cyber responsible partner',...
Amazon Ring Launches $10 Monthly Professional Alarm Monitoring on Jun 15, 2018
Amazon's Ring has announced an alarm system with 24/7 professional alarm monitoring for $10 per month, a fraction of the $30+ per month traditional...
Axis Releases First New Access Controller In 5 Years (A1601) on Jun 15, 2018
It has been 5 years since Axis 2013 entry in the physical access control market, with the A1001 (IPVM test). Now, Axis has released its second...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact