*** ******* ** ** again?
** ****, *********** ************** selected Arecont ** ******** ** ****** ************. *** ****** ****, ******* ********.
***, ** ****, *** market *** ******* *************. Arecont *** ***** ***** *** Chinese **** ******. **** Arecont **** ***** ***** or **** **** ** overcome ** *** ***********?
*** *********** ******** *** following ********:
"** *** **** ****, what ****** ************ **** you *** *** ***** experience ****? **** ********?"
** *** *** ***********, 4 ************* ***** ***. We ******* **** ***, sharing ****** ** ******** and ************ **** *********** about *** ****** ************* they **** *** *** most ******** ****.
*******: **** **** ****** be **** *** ********* in *** ***. ****** report *** *********** *** to ** (****@****.***) *** we **** ******* / block ***** *** ** so.
[***************]
Improving ******* / ***********
******** ** *** ******** 2 *******, ***** *** a **** ****** ********** of *********** *** **** they *** ** '***** experiences' with *** ******* ** the **** ****. ***** that ***** ** ***** a ******** *******, ** improved *************.
Top * **********
**** *** *** *** 4 ***** ****-*******:
- *******: ***** ******* *****, consistent **** **** ******* but *** ** *** as ***** ******** ****
- *****: ****** **** ***** selections *** ******* *** significant ******** ********
- *********: * ********** **** performance **** *** ******* amount ** ***** ********** votes, **** **** **** their ********** ** *** favorite ****
- *******: * *********** ****** of ***** ***********, ****** balanced ** ******** **** favorite **********; ***** * concern
******* ** ***** *, no ************ (****** *** Hikvision *** **********) *** * notable ********* ** ***** experiences.
#1 - *******
******* ******** *** ***** top ****** *** ***** camera.
******* / ******* ****** remained ******:
- "******* - *******, *******"
- "*******, ************ *** ******* has **** ************* ** a ***** *** *** gave ** ********* ****"
- "*******. ***** ******** ******* lacks **** *** ********** name *******"
- "*******. **** *** *********** at *** **** **** the *** ***** ********. Tech ******* **** ******** to "*** ***'* *** these **** ***"."
******** ***** * ******* cited *****:
- "*******. ******** ********. ***** out ** *** ***."
- "******* - *** *** of *** *** *******."
- "*******. **** ******* ****."
- "*******, *** **** *** of *** *** ********. Extremely **** ********* ******* response **** ****** ** arise, *** *** ** "tech" ******** *** **** of ************."
- "*******. ***** ******* *** 75% ** **** **** bad ****** ** ******** the ***. *** ** RMA **** *** ******** almost ****** **** *** from *** ***. ***** those ***'*, ****'** **** ok."
** **********, *********** ***** their *****-****** *****, ***** is ***** **** ********* *********** differentiator ** *** ******
- "*******. ** **** *** 180 *** *** ***** in ******** ************. *** the *********** *** **** an ** ***** *******."
- "*******. ** **** *** some *********** ****** *** especially **** *** ********** model **** *** * independent ******. ************ ** a ******, ********** **** installing ** *** ******* environment *** **** ******, which ** ******** ** an ******** ********. * am ******* ** *** how *** *** **** models ****, **** ********* focus *** * **** also ***** **** *** having ******* ******* ******."
- "******* ******, *** *** panoramic *** ***** ***."
*** ****** ******* ******* get **** ***** ********** than ***** **** ** simply **** **** ****** are ***** ****, ** one ********** *****, "***** **** a *** ******* ******** that **** ** ***** now *** ****, *** those **** ****** **** upgraded/replaced (*******)."
*****
**** ** ****, ***** did ******, **** * similar **** ** **********:
- "*****. ***'* ** ***** failures."
- "*****. *** ******* *** firmware *** ********. *** many ******** **** *** cameras *** ******* ** needing ** ** ********. Many ***** *** ******** didn't *** *** ***** or ****** *** ********."
- "***** - *****-*******. ********* poor ******* ** *****-****** at ** ******* */* dramatically ******** ***** ****."
- "*****. ******** ******. ******* products ****** **** **** been ******** ******."
- "** *** ** ****** system ***** ********** ******* would ** ******* *** days ** * ****, and ** **** ******* months ** *** ***** to **** ************** *** the ******** *** ******* them. ** ******** ** continually **** ********** *** network *********** **** ******* on *** *****, **** to **** **** **** at ******* ******* **** we ******* **** ** the *****."
- "*****. **** **** ****** gone **** *** *****. The *** ***** ****** has ** **** *** their ******** **** *** kept ** **** *** times."
***** *** *** *** challenges and, **** **** ***, ** ********** ** turn ****** ******.
*********
*********'* ******* **** ***** with * **** ****** of ******** ********** *** more ***** *********. **** was ** ***** ******** to *********** **** ****, Avigilon *** ****, *** had ******** ** ***** ratios ** *:* ** better (*.*. *** ***** one ***** ******** **** had ******** ******** **********). So ***** ********* *** much better **** ******* *** Pelco, *** ********** ******* show integration ************ **** ********* is ***** *** ****** many ***********.
** *** ******** ****, Hikvision ******* ******** / DoAs **** **** ******* **** ***********, with **** *** ********** issues ** **** ****, which ** ** ********* plus *********** *** **** of *** **** ******** generally. ********, **** **** the **** ***** ***********, Hikvision ***** ****** * tremendous ***** ********* **** Axis, ****, *********, ***., that *** ******* *********'* selection.
*** **** ****** ********* were * ******* ** product *********** ******:
- "********* - **** ** features ****** ** *** side ** *** *** but *** ***** ******* all *****-********* **** *********."
- "********* *******, **'* ***** hard ** *** *** correct **** ***** *** position ***** ************."
- "********* ********* ******* ****** detection ********** **** ******** insensitive"
- "*********. * **** *** cameras (**** *****) ** the **** **** ***** the **** **********. *** every ****** **** ********* picture **** *** **** settings. **** *** *** doesn't ***** *******."
- "********* ***** ** *** functioning ********. ** ***** to *** **, *** sometimes ********* ****** ** because *** **** ******** it *****."
************, * ****** ** integrators ***** ******* ********:
- "*********. **** ******* *** security ******** **** *** manufacturer"
- "*** ******. ***** ***** but **** **** ** tech *******."
- "*********. ****** *** *** acting ******** *** *********'* tech ******* *** ** help ** ***. *** made ** ***** ** replacing *** ******. *** after ******* ***** ** the ****, *** ****** was ****."
*** * *** ********* integration **********:
- "** **** ****** ** test *** **** *** cameras *** *** ** go ******* * ********* people ** *** *** gave ** ** ***** 2 ********* ****** ********* to **** **** ******* and **** ***** *** problems."
- "********* *** *********** **** the *** *** ******** and ******* **** ********* was ****** **** *** and *** * **-** hour ***** *** ***** question/step"
*******, *** ****** ******* to **** ****'* ****-******* upgrade, * ****** ** integrators ********* ****** ****** connecting ** ***** ********* devices:
- "*********. ****** ** ****/******* cameras."
- "********* ***** ****** ******** is * **** **** the ******* **** ***** with ********* **** ******, it *** **** *** camera **** *** **** to **** **** ** hour **** *** *** default ** ***.***.*.** ** stupid ** **** ******* to ** *** ***** address ***** ** * the router ** *****'* ****** a ********. ** *** better **** ** *** 192.0.0.64 *** * ***** some ***** ********* **** dont **** *** ** change * ****** ** out ***** ** *** thought ** **** ** change **."
- "********* ********* ***** ****-***** security **** ** ******* password ******** **** *** first *** **** * camera... ************* ** *** a *** ****** ******* introducing **** *******, *** updating **** ** ******* it, ******* ********* *****/**** 2.x *** ****** **** as * ******; *** still *** ** ********* a ** ** *** default ******, ******* ** the ******* **, *** set * ********. **** also ******* *** ******* IP **** ***.*.*.** ** 192.168.1.64 **** *** ***** firmware, *** ***** *** fired ** *** ****** and ***** ** **** SADP, ***** *** ** way ** **** ***** it ***. ******* ****** were ****** ** *** fact *** ** *** major **** **** *** 192.168.1.x ** ***** ******* by *******. *** *******, our ******** *** ******** to *****/***** *** ********* cameras, *** **** *** newer ********, **** ********* password ******** ****** *** camera ** **** *** logins *** **** ** hour, ** *** **** to ** ******* *** to *** * ****** to ** ***** *** know ***** ******* ** is, *** ** **'* the ***** ********, ******** the *** ** *** your ****** ******** ** that *******... *** **** SADP *.* *** *** set *** ******* ********, and ***** ******* **** "Unactivated" ***** *** *** a ******** ** ****"
**** *** ********* **** brought ** ******** ** an **** **********:********* *** *** **** Of ***** ***** *******. Plug *** **** ***** Perhaps **** *** ********
*******
******, ******* ******** ***** a ****** ** ***** responses. *******, **** ******** moderately **** ********* *** the ***** ****** ** complaints ** ****-******. **** fell **** *** ******* categories.
******** ******** ** ******* performance / ******* ******:
- "******* ******* ** **********. Many ********* ***** ******** from *** ***."
- "******* - ******* **** to ** ********** ** order ** ******* * cable *** ******* ****."
- "******* ****** ***** ** environment *********."
- "******* - *** ****** and ********* ******* *** thing --- *** *** camera "******" *****'* **** that ********** ** *******. one ******* - **** ONVIF ** *** *** cut *****. ***** *** get ** ** ****, (FYI * *** ** ONVIF ******* *** ******* said **** *** **** to **** *******) **** comes ** ***** - samsung ********* **** *** "working ** *****" ****** be *** ****...?.. *** late *** ** *** the ********."
- "******* - ******* *****. IR ********** *** ******* on *** ****** ** purchased."
*** ***** ******** ** the ******* ******* *******:
- "******* - ** **** almost * ***** ** resolve * ******* ***** that ****** **** **** covered ***** ********. ** had ** ** **** moisture ** *** ***** that *** ******* ** on *** ****. **** all **** *** **** they **** ******** *** moisture ****, *** **** honor *** ******** ** the ****** **** ****."
- "*******, * *** ** install *** * ****** with ***** ********* *** locked *** ** *** unit *** ***** ** the *** ** ******* for *** ****** ***** call **** *******."
- "******* ... **** *************, poor *******, **** **** their *** *******. **** have **** *** ************ model (**** **** *** from ******** ************ ******* being ** ********** **** dealer)and ***** **** ******* has **** ********."
- "*******, **** * ******* disappointment **** ******** *** followup."
*********?
*** ******** ****** ************* ****
.jpg)
Comments (17)
Henk Heijmink
If you just ask the question "In the past year, what camera manufacturer have you had the worst experience with? What happened?", does that statistically mean anything if you don't know the market share of each brand?
For instance, if ALL respondents use Arecont, they are likely to get more bad reports than a horrible camera of some obscure brand that only 2 or 3 respondents use.
Compare: If you ask 1000 people about problems with their car, you may get 50 people complaining about Volkswagen, and 2 people complaining about a LADA. Does that mean a LADA is a better car. I doubt it..
I hope more parameters were taken into account with this poll.
Kind regards
Create New Topic
Undisclosed Integrator #2
For a while I thought Samsung was climbing up to the top, but ever since they were acquired by Hanwha it has not been the same. We have noticed the level of product knowledge and support has changed. You can see the gradual decline of the level of support.
They are hiding behind the Samsung brand, trying to hide the fact that they are no longer Samsung, but they are Hanwha Techwin.
I think as a Samsung Techwin product dealer, we should be aware what the ultimate brand will be at the end of the day. Certainly the quality of the product and the support has gone from above average to below.
I noticed that their email address changed too, but kind of deceiving manner. @samsungsecurity.com and their consumer line posing as Samsung by adding sv at the end, samsungsv.com.
Maybe IPVM can get more answers from Hanwha Techwin.
Create New Topic
Tom Sorrell
Great summary - very interesting. Thanks.
Create New Topic
sam Kay
[Note: Poster is a Hikvision Employee]
i just don't understand , what is it with IPVM and HIKVISON. i never saw a good report about this company , all IPVM do is give the bad image about them, given the fact that HIKVISION Products are always standing out for themselves, and give a perfect result, in most of the Projects. small or big. they can not be bad, and be number 1 manufacture in the world, for many years, if the performance is bad many others will lead the market, people don't care about the price if the product is not stable and does not give good results.
Create New Topic
Undisclosed Integrator #4
Great Job John ,
We try different camera manufacturers all the time , see how they perform on a job by job basis, if they do, we try others, if not we see why not and do not go on with them, we read all the write up's and review for a period of time to see if the stand the time test and not just snap reactions to reviews
Certain manufacturers have not adapted to a strict set of standards so we don't use or support them.
We treat surveys just like they are surveys, not facts, likes, dislikes per company or manufacturer.
Because our next job is based on reputation, not sales we don't take a lot of chances on company's that buy other company's and resale their products as the same product under a new name.
Even if the company is on the worst list , we look at all the facts 1st. still like some of their products as they perform.
Products, time as a company, experience in industry, background as a company and many more items to verify they stand the test of time and stability
A lot of the cameras on the worst list we have tried , they are still in operation today and no problems , they are not the latest greatest , but the don't or have not failed yet. and others are pieces of junk and would not recommend , costco, walmart grade .
Still some of the cameras are great , the company's on the list are still great in certain areas as they still perform to standard.
pelco, panasonic, axis, arecont, Hikvision all have great products and should be given credit for that.
like any survey , if you give a survey it is always biased to the people, place, demographics of that area or country.
My concern is not the list , but the same junk , under new name, and package sold as the latest greatest, and sold by some salesman who does not know the cameras from walmart from the high end camera from axis,arecont,panasonic, pelco. Just selling products ( just phone salesman) with a great line.
Create New Topic
Undisclosed Integrator #7
As far as Hikvision support in the last 8 months that we have called, I have always found support it good. Most of the time support answers quick and they usually get the issue resolved. Some tech support agents are not a sharp as others but I feel they get the job done.
Create New Topic