Worst Camera Manufacturers 2016

By: John Honovich, Published on Jan 27, 2016

Can Arecont do it again?

In 2011, integrators overwhelmingly selected Arecont as the Worst IP Camera Manufacturer. And then in 2014, Arecont repeated.

Now, in 2016, the market has changed significantly. Arecont has faded while the Chinese have surged. Will Arecont keep their title or will they be overcome by new challengers?

150 integrators answered the following question:

"In the past year, what camera manufacturer have you had the worst experience with? What happened?"

Of the 150 respondents, 4 manufacturers stood out. We examine each one, sharing dozens of comments and explanations from integrators about the camera manufacturers they have had the most problems with.

WARNING: This list cannot be used for promotion in any way. Please report any promotional use to us (info@ipvm.com) and we will rectify / block those who do so.

*** ******* ** ** again?

** ****, *********** ************** selected Arecont ** ******** ** ****** ************. *** ****** ****, ******* ********.

***, ** ****, *** market *** ******* *************. Arecont *** ***** ***** *** Chinese **** ******. **** Arecont **** ***** ***** or **** **** ** overcome ** *** ***********?

*** *********** ******** *** following ********:

"** *** **** ****, what ****** ************ **** you *** *** ***** experience ****? **** ********?"

** *** *** ***********, 4 ************* ***** ***. We ******* **** ***, sharing ****** ** ******** and ************ **** *********** about *** ****** ************* they **** *** *** most ******** ****.

*******: **** **** ****** be **** *** ********* in *** ***. ****** report *** *********** *** to ** (****@****.***) *** we **** ******* / block ***** *** ** so.

[***************]

Improving ******* / ***********

******** ** *** ******** 2 *******, ***** *** a **** ****** ********** of *********** *** **** they *** ** '***** experiences' with *** ******* ** the **** ****. ***** that ***** ** ***** a ******** *******, ** improved *************.

Top * **********

**** *** *** *** 4 ***** ****-*******:

  • *******: ***** ******* *****, consistent **** **** ******* but *** ** *** as ***** ******** ****
  • *****: ****** **** ***** selections *** ******* *** significant ******** ******** 
  • *********: * ********** **** performance **** *** ******* amount ** ***** ********** votes, **** **** **** their ********** ** *** favorite ****
  • *******: * *********** ****** of ***** ***********, ****** balanced ** ******** **** favorite **********; ***** * concern

******* ** ***** *, no ************ (****** *** Hikvision *** **********) *** * notable ********* ** ***** experiences.

#1 - *******

******* ******** *** ***** top ****** *** ***** camera.

******* / ******* ****** remained ******:

  • "******* - *******, *******"
  • "*******, ************ *** ******* has **** ************* ** a ***** *** *** gave ** ********* ****"
  • "*******. ***** ******** ******* lacks **** *** ********** name *******"
  • "*******. **** *** *********** at *** **** **** the *** ***** ********. Tech ******* **** ******** to "*** ***'* *** these **** ***"."

******** ***** * ******* cited *****:

  • "*******. ******** ********. ***** out ** *** ***."
  • "******* - *** *** of *** *** *******."
  • "*******. **** ******* ****."
  • "*******, *** **** *** of *** *** ********. Extremely **** ********* ******* response **** ****** ** arise, *** *** ** "tech" ******** *** **** of ************."
  • "*******. ***** ******* *** 75% ** **** **** bad ****** ** ******** the ***. *** ** RMA **** *** ******** almost ****** **** *** from *** ***. ***** those ***'*, ****'** **** ok."

** **********, *********** ***** their *****-****** *****, ***** is ***** **** ********* *********** differentiator ** *** ******

  • "*******. ** **** *** 180 *** *** ***** in ******** ************. *** the *********** *** **** an ** ***** *******."
  • "*******. ** **** *** some *********** ****** *** especially **** *** ********** model **** *** * independent ******. ************ ** a ******, ********** **** installing ** *** ******* environment *** **** ******, which ** ******** ** an ******** ********. * am ******* ** *** how *** *** **** models ****, **** ********* focus *** * **** also ***** **** *** having ******* ******* ******."
  • "******* ******, *** *** panoramic *** ***** ***."

*** ****** ******* ******* get **** ***** ********** than ***** **** ** simply **** **** ****** are ***** ****, ** one ********** *****, "***** **** a *** ******* ******** that **** ** ***** now *** ****, *** those **** ****** **** upgraded/replaced (*******)."

*****

**** ** ****, ***** did ******, **** * similar **** ** **********:

  • "*****. ***'* ** ***** failures."
  • "*****. *** ******* *** firmware *** ********. *** many ******** **** *** cameras *** ******* ** needing ** ** ********. Many ***** *** ******** didn't *** *** ***** or ****** *** ********."
  • "***** - *****-*******. ********* poor ******* ** *****-****** at ** ******* */* dramatically ******** ***** ****."
  • "*****. ******** ******. ******* products ****** **** **** been ******** ******."
  • "** *** ** ****** system ***** ********** ******* would ** ******* *** days ** * ****, and ** **** ******* months ** *** ***** to **** ************** *** the ******** *** ******* them. ** ******** ** continually **** ********** *** network *********** **** ******* on *** *****, **** to **** **** **** at ******* ******* **** we ******* **** ** the *****."
  • "*****. **** **** ****** gone **** *** *****. The *** ***** ****** has ** **** *** their ******** **** *** kept ** **** *** times."

***** *** *** *** challenges and, **** **** ***, ** ********** ** turn ****** ******.

*********

*********'* ******* **** ***** with * **** ****** of ******** ********** *** more ***** *********. **** was ** ***** ******** to *********** **** ****, Avigilon *** ****, *** had ******** ** ***** ratios ** *:* ** better (*.*. *** ***** one ***** ******** **** had ******** ******** **********). So ***** ********* *** much better **** ******* *** Pelco, *** ********** ******* show integration ************ **** ********* is ***** *** ****** many ***********.

** *** ******** ****, Hikvision ******* ******** / DoAs **** **** ******* **** ***********, with **** *** ********** issues ** **** ****, which ** ** ********* plus *********** *** **** of *** **** ******** generally. ********, **** **** the **** ***** ***********, Hikvision ***** ****** * tremendous ***** ********* **** Axis, ****, *********, ***., that *** ******* *********'* selection.

*** **** ****** ********* were * ******* ** product *********** ******:

  • "********* - **** ** features ****** ** *** side ** *** *** but *** ***** ******* all *****-********* **** *********."
  • "********* *******, **'* ***** hard ** *** *** correct **** ***** *** position ***** ************."
  • "********* ********* ******* ****** detection ********** **** ******** insensitive"
  • "*********. * **** *** cameras (**** *****) ** the **** **** ***** the **** **********. *** every ****** **** ********* picture **** *** **** settings. **** *** *** doesn't ***** *******."
  • "********* ***** ** *** functioning ********. ** ***** to *** **, *** sometimes ********* ****** ** because *** **** ******** it *****."

************, * ****** ** integrators ***** ******* ********:

  • "*********. **** ******* *** security ******** **** *** manufacturer"
  • "*** ******. ***** ***** but **** **** ** tech *******."
  • "*********. ****** *** *** acting ******** *** *********'* tech ******* *** ** help ** ***. *** made ** ***** ** replacing *** ******. *** after ******* ***** ** the ****, *** ****** was ****."

*** * *** ********* integration **********: 

  • "** **** ****** ** test *** **** *** cameras *** *** ** go ******* * ********* people ** *** *** gave ** ** ***** 2 ********* ****** ********* to **** **** ******* and **** ***** *** problems."
  • "********* *** *********** **** the *** *** ******** and ******* **** ********* was ****** **** *** and *** * **-** hour ***** *** ***** question/step"

*******, *** ****** ******* to **** ****'* ****-******* upgrade, * ****** ** integrators ********* ****** ****** connecting ** ***** ********* devices:

  • "*********. ****** ** ****/******* cameras."
  • "********* ***** ****** ******** is * **** **** the ******* **** ***** with ********* **** ******, it *** **** *** camera **** *** **** to **** **** ** hour **** *** *** default ** ***.***.*.** ** stupid ** **** ******* to ** *** ***** address ***** ** * the router ** *****'* ****** a ********. ** *** better **** ** *** 192.0.0.64 *** * ***** some ***** ********* **** dont **** *** ** change * ****** ** out ***** ** *** thought ** **** ** change **."
  • "********* ********* ***** ****-***** security **** ** ******* password ******** **** *** first *** **** * camera... ************* ** *** a *** ****** ******* introducing **** *******, *** updating **** ** ******* it, ******* ********* *****/**** 2.x *** ****** **** as * ******; *** still *** ** ********* a ** ** *** default ******, ******* ** the ******* **, *** set * ********. **** also ******* *** ******* IP **** ***.*.*.** ** 192.168.1.64 **** *** ***** firmware, *** ***** *** fired ** *** ****** and ***** ** **** SADP, ***** *** ** way ** **** ***** it ***. ******* ****** were ****** ** *** fact *** ** *** major **** **** *** 192.168.1.x ** ***** ******* by *******. *** *******, our ******** *** ******** to *****/***** *** ********* cameras, *** **** *** newer ********, **** ********* password ******** ****** *** camera ** **** *** logins *** **** ** hour, ** *** **** to ** ******* *** to *** * ****** to ** ***** *** know ***** ******* ** is, *** ** **'* the ***** ********, ******** the *** ** *** your ****** ******** ** that *******... *** **** SADP *.* *** *** set *** ******* ********, and ***** ******* **** "Unactivated" ***** *** *** a ******** ** ****"

**** *** ********* **** brought ** ******** ** an **** **********:********* *** *** **** Of ***** ***** *******. Plug *** **** ***** Perhaps **** *** ******** 

*******

******, ******* ******** ***** a ****** ** ***** responses. *******, **** ******** moderately **** ********* *** the ***** ****** ** complaints ** ****-******. **** fell **** *** ******* categories.

******** ******** ** ******* performance / ******* ******:

  • "******* ******* ** **********. Many ********* ***** ******** from *** ***."
  • "******* - ******* **** to ** ********** ** order ** ******* * cable *** ******* ****."
  • "******* ****** ***** ** environment *********."
  •  "******* - *** ****** and ********* ******* *** thing --- *** *** camera "******" *****'* **** that ********** ** *******. one ******* - **** ONVIF ** *** *** cut *****. ***** *** get ** ** ****, (FYI * *** ** ONVIF ******* *** ******* said **** *** **** to **** *******) **** comes ** ***** - samsung ********* **** *** "working ** *****" ****** be *** ****...?.. *** late *** ** *** the ********."
  • "******* - ******* *****. IR ********** *** ******* on *** ****** ** purchased."

*** ***** ******** ** the ******* ******* *******:

  • "******* - ** **** almost * ***** ** resolve * ******* ***** that ****** **** **** covered ***** ********. ** had ** ** **** moisture ** *** ***** that *** ******* ** on *** ****. **** all **** *** **** they **** ******** *** moisture ****, *** **** honor *** ******** ** the ****** **** ****."
  • "*******, * *** ** install *** * ****** with ***** ********* *** locked *** ** *** unit *** ***** ** the *** ** ******* for *** ****** ***** call **** *******."
  • "******* ... **** *************, poor *******, **** **** their *** *******. **** have **** *** ************ model (**** **** *** from ******** ************ ******* being ** ********** **** dealer)and ***** **** ******* has **** ********."
  • "*******, **** * ******* disappointment **** ******** *** followup."

*********?

*** ******** ****** ************* ****

Comments (17)

If you just ask the question "In the past year, what camera manufacturer have you had the worst experience with? What happened?", does that statistically mean anything if you don't know the market share of each brand?

For instance, if ALL respondents use Arecont, they are likely to get more bad reports than a horrible camera of some obscure brand that only 2 or 3 respondents use.

Compare: If you ask 1000 people about problems with their car, you may get 50 people complaining about Volkswagen, and 2 people complaining about a LADA. Does that mean a LADA is a better car. I doubt it..

I hope more parameters were taken into account with this poll.

Kind regards

That's why we factor in the ratio of favorite to worst responses. We asked both questions and compared the results. This allows us to balance for companies with more usage (i.e., not simply say Volkswagen is bad because they get 50 complaints when they get 200 positive selections).

We omit camera companies with very low integrator usage. For example, Brickcom might be great or terrible but since not enough integrators respond either way, they are excluded.

Thanks for your clarification. I'm glad there is more nuance that just asking the question "What camera manufacturer have you had the worst experience with?"

In general, when it comes to 'naming and shaming', I think it must be completely clear and transparent how data was gathered.

150 IPVM integrator members answered a 20 question open-ended survey answering a variety of questions on cameras, analytics, VMSes, VSaaS, etc. Each integrator disclosed to us who they were. We do not disclose the names behind any individual response / comment made to keep the integrator from any retribution from the manufacturer.

why do people have issues where SADP won't detect/change the Hik's IP's even though they are not on the same IP range... mine will auto detect them even though they are not on the same IP range I'm on... why are people also not prepping camera's on a stand alone switch prior to throwing them into the production environment, a lot of these type of responses sound like "I don't know what I'm doing so I'll complain"

well said - upon my first attempt to put a Hik cam on a test server setup i found the security "feature" which locked out the IP that was trying to access the camera without the proper password already setup. it was easy to then access the cam from the PC i first used to disable the "feature" & setup the cam on the server & then re-enable the "feature." Hik documentation may suck to explain this, but one time having to troubleshoot will teach you to do what Mr Goodwin describes.

John

May I inquire which regions these 150 IPVM integrator member are from?
What would the rough split be between the different regions?

Thanks

Sure, ~70% North America / ~30% outside North America

Thank you.

Can 30% be split more?
I'm particularly interested in European portion.

For a while I thought Samsung was climbing up to the top, but ever since they were acquired by Hanwha it has not been the same. We have noticed the level of product knowledge and support has changed. You can see the gradual decline of the level of support.

They are hiding behind the Samsung brand, trying to hide the fact that they are no longer Samsung, but they are Hanwha Techwin.

I think as a Samsung Techwin product dealer, we should be aware what the ultimate brand will be at the end of the day. Certainly the quality of the product and the support has gone from above average to below.

I noticed that their email address changed too, but kind of deceiving manner. @samsungsecurity.com and their consumer line posing as Samsung by adding sv at the end, samsungsv.com.

Maybe IPVM can get more answers from Hanwha Techwin.

I do not know what impact Hanwha has had on Techwin surveillance products or support. I have not seen or heard of big changes yet but maybe it has not surfaced.

As for answers from Hanwha Techwin, the email addresses did change and the Samsung brand is gone in Korea but Hanwha Techwin says they can continue to use it in surveillance 'overseas'. What they refuse to clarify is for how long, simply saying "it is our decision to keep the brand name for years to come." I would be surprised if they are not forced to drop the Samsung brand in a few years but we will have to wait and see.

Great summary - very interesting. Thanks.

[Note: Poster is a Hikvision Employee]

i just don't understand , what is it with IPVM and HIKVISON. i never saw a good report about this company , all IPVM do is give the bad image about them, given the fact that HIKVISION Products are always standing out for themselves, and give a perfect result, in most of the Projects. small or big. they can not be bad, and be number 1 manufacture in the world, for many years, if the performance is bad many others will lead the market, people don't care about the price if the product is not stable and does not give good results.

Neither, but then they make it pretty obvious so you just take everything they power with a large grain of salt...

BTW do you know if there is a 12mp (4x3k) EXIR cam in the works? at the moment we're stuck buying Dahua :|

If you're anywhere but North America, you can look at the Ds2CD40C5F:

otherwise you may have to wait for the EZ-viz model. ;)

Great Job John ,

We try different camera manufacturers all the time , see how they perform on a job by job basis, if they do, we try others, if not we see why not and do not go on with them, we read all the write up's and review for a period of time to see if the stand the time test and not just snap reactions to reviews

Certain manufacturers have not adapted to a strict set of standards so we don't use or support them.

We treat surveys just like they are surveys, not facts, likes, dislikes per company or manufacturer.

Because our next job is based on reputation, not sales we don't take a lot of chances on company's that buy other company's and resale their products as the same product under a new name.

Even if the company is on the worst list , we look at all the facts 1st. still like some of their products as they perform.

Products, time as a company, experience in industry, background as a company and many more items to verify they stand the test of time and stability

A lot of the cameras on the worst list we have tried , they are still in operation today and no problems , they are not the latest greatest , but the don't or have not failed yet. and others are pieces of junk and would not recommend , costco, walmart grade .

Still some of the cameras are great , the company's on the list are still great in certain areas as they still perform to standard.

pelco, panasonic, axis, arecont, Hikvision all have great products and should be given credit for that.

like any survey , if you give a survey it is always biased to the people, place, demographics of that area or country.

My concern is not the list , but the same junk , under new name, and package sold as the latest greatest, and sold by some salesman who does not know the cameras from walmart from the high end camera from axis,arecont,panasonic, pelco. Just selling products ( just phone salesman) with a great line.

As far as Hikvision support in the last 8 months that we have called, I have always found support it good. Most of the time support answers quick and they usually get the issue resolved. Some tech support agents are not a sharp as others but I feel they get the job done.

Login to read this IPVM report.

Related Reports

Worst Camera Manufacturers 2020 on May 06, 2020
Which camera manufacturer have integrators had the worst experience with in...
Worst NVR / VMS Manufacturers 2020 on Feb 10, 2020
For the second time in a row, a global manufacturer has been selected by...
Masks Cause Major Facial Recognition Problems on Feb 24, 2020
Coronavirus is spurring an increase in the use of medical masks, which new...
Coronavirus Hits Manufacturers, Standing Now, Worse To Come on Apr 06, 2020
Coronavirus is hitting security manufacturers, though overall modestly for...
Fever Camera Sales From Integrators Surveyed on Jun 01, 2020
Fever cameras are the hottest trend in video surveillance currently but how...
Motorola / Avigilon Drops ISC West on Feb 26, 2020
Motorola Solutions has pulled out of ISC West 2020 effective immediately,...
Anixter Runs Fake Coronavirus Marketing Using Shutterstock Watermarked Images on Jul 24, 2020
Coronavirus faked marketing is regrettably commonplace right now but Anixter...
Favorite VSaaS Providers 2020 on Apr 17, 2020
VSaaS is starting to become mainstream but who are integrator's...
The Booming Multi-Billion Coronavirus Fever Camera Market on Apr 21, 2020
The market for elevated body temperature detection cameras, aka 'coronavirus...
Cisco Video Surveillance Is Dead, Long Live Cisco Meraki Video Surveillance on Feb 11, 2020
A dozen years ago much of the industry thought that Cisco was destined to...
Manufacturers And Reed Speak on Planned July 2020 ISC West on Mar 11, 2020
Last week, the drama of the March 2020 ISC West cancellation transfixed much...
Mobotix Thermal Detection Camera Tested on Jun 09, 2020
For years Mobotix has struggled but now sales are surging driven by Mobotix's...
Uniview Deep Learning Camera Tested on Jul 14, 2020
Uniview's intrusion analytics have performed poorly in our shootouts. Now,...
Hikvision Global News Reports Directory on Jun 18, 2020
Hikvision has received the most global news reporting of any video...
Sunell Panda Cam Body Temperature Measurement Camera Tested on May 14, 2020
Sunell is far less well known than its gargantuan domestic competitors Dahua...

Recent Reports

Dangerous Hikvision Fever Camera Showcased by Chilean City on Aug 07, 2020
Deploying a fever camera outdoors, in the rain, with no black body, is...
"Grand Slam" For Pelco's PE Firm, A Risk For Motorola on Aug 07, 2020
The word "Pelco" and "grand slam" have not been said together for many years....
FLIR Stock Falls, Admits 'Decelerating' Demand For Temperature Screening on Aug 07, 2020
Is the boom going to bust for temperature screening? FLIR disappointed...
VSaaS Will Hurt Integrators on Aug 06, 2020
VSaaS will hurt integrators, there is no question about that. How much...
Dogs For Coronavirus Screening Examined on Aug 06, 2020
While thermal temperature screening is the surveillance industry's most...
ADT Slides Back, Disappointing Results, Poor Commercial Performance on Aug 06, 2020
While ADT had an incredible start to the week, driven by the Google...
AHJ / Authority Having Jurisdiction Tutorial on Aug 06, 2020
One of the most powerful yet often underappreciated characters in all of the...
SIA Coaches Sellers on NDAA 889B Blacklist Workarounds on Aug 05, 2020
Last month SIA demanded that NDAA 899B "must be delayed". Now that they have...
ADI Returns To Growth, Back To 'Pre-COVID Levels' on Aug 05, 2020
While ADI was hit hard in April, with revenue declining 21%, the company's...
Exposing Fever Tablet Suppliers and 40+ Relabelers on Aug 05, 2020
IPVM has found 40+ USA and EU companies relabeling fever tablets designed,...
Indian Government Restricts PRC Manufacturers From Public Projects on Aug 04, 2020
In a move that mirrors the U.S. government’s ban on Dahua and Hikvision...
Directory of 201 "Fever" Camera Suppliers on Aug 04, 2020
This directory provides a list of "Fever" scanning thermal camera providers...
Face Masks Increase Face Recognition Errors Says NIST on Aug 04, 2020
COVID-19 has led to widespread facemask use, which as IPVM testing has shown...
Dahua Loses Australian Medical Device Approval on Aug 04, 2020
Dahua has cancelled its medical device registration after "discussions" with...
Google Invests in ADT, ADT Stock Soars on Aug 03, 2020
Google has announced a $450 million investment in the Florida-based security...