Worst IP Camera Manufacturer 2014

By: John Honovich, Published on Feb 03, 2014

Can Arecont Vision defend its title? Or will an upstart dethrone them?

Our 2011 Worst IP camera manufacturer results created an uproar, with Arecont slamming us in response. No doubt, the criticisms were true, reflecting the systematic problems and errors punishing integrators internationally.

Now, just over 2 years later, we have conducted a new survey of 120+ integrators across 20+ countries to determine what manufacturers are causing the most problems today.

To make it tougher to repeat, this time, we asked the question:

"In the past year, what IP camera manufacturer have you had the worst experience with? What happened?"

This way, Arecont would not win simply on reputation alone. Respondents would have to focus on recent problems.

Of the 120 respondents, 6 manufacturers stood out. We dig through each one inside, sharing the specific feedback and problems encountered.

Arecont Repeats... But By A Lot Less

In 2014, Arecont remains the IP camera manufacturer most complained about by integrators. However, they received far fewer selections (15% this time vs a whopping 37% in 2011) plus had quite a number of integrators selecting them as their favorite camera manufacturer.

Get Notified of Video Surveillance Breaking News
Get Notified of Video Surveillance Breaking News

So Arecont has moved from the 'stay the hell away' zone to 'be cautious with them.'

Specific negatives remained buggy firmware and poor support, such as:

  • "Cameras flipping upside down... locking up"
  • "Too many dead cameras out of the box and they are a pain to return, want a bench fee just to examine them. The company is horrible to deal with.”
  • "Installed AV8185DN about 24 of them and about half is technically having problem with the product, especially to the second batch..... Tried to resolve .... all of them are giving me 'abandon ship' sort of treatment."

ACTi Remains in Second Place

Just like in 2011, ACTi remains the second most complained about IP camera manufacturer, for similar reasons as before for quality and reliability problems.

Pelco - Strong #3 or Worse

Pelco did very badly. Not only did they come in third with a half dozen complaints, they had only one integrator select them as their favorite, which is especially concerning giving their prominent brand.

And the complaints repeated the same worrisome issue - reliability:

  • "Sarix series very unstable products (over heating problems, restart issues, low quality products)"
  • "HD Spectra. Lots of failures sometimes repeatedly"
  • "20 Pelco cameras refuse to stay online for more than 3-4 months in a row. They just stop responding on the network (ping, http, tcp). They're powered up when the tech goes out to look at them, but they're unreachable on the network."
  • "Unstable cameras, stopped working without known reasons"
  • "Its Pelco - they need to stick to bending aluminum housings."

We literally never hear any integrator recommending Pelco IP cameras. Obviously, Pelco does sell quite a lot but it appears driven more by historical brand, internal sales efforts and channel relationships than top tier product.

The Big 3

Arecont, ACTi and Pelco were the clear big 3 of integrator complaints. Everyone else had less than 5 and frequently just 1.

However, three other manufacturers stood out for support problems.

Sony and Samsung Support

The complaints about Sony and Samsung focused on their support.

For Sony, respondents were fairly short and direct, noting:

  • "Horrible tech support experiences across the board for anything other than a straight RMA/repair."
  • "lack of quick support... poor image quality and stability"
  • "Took them a month to get back to me about a defective camera (DH-160) That's not good support"

On Samsung, integrators had similar concerns:

  • "The Samsung support was totally lost and just fix this with an old firmware."
  • "Samsung: a partner call me to fix some PTZs installed in vehicles with a pneumatic mast, the cameras are going crazy without motive spinning with any type of command. The Samsung support was totally lost and just fix this with an old firmware."
  • "Mainly problems with quality and reliability. Had a few returns from the field (early failures). Also their marketing support was terrible (our sales rep wouldn't even answer our emails or take our phone calls)."
  • "Needed to get RMA - took way to long"

Axis - What Is Wrong With Their Support?

A month ago, an integrator started a discussion about Axis having the most useless technical support. A number of integrators publicly agreed there.

Interesting, our survey results reflected the same concerns from other integrators:

  • “Lots of bugs in software and untrained tech support."
  • "Failures on their M1034 series, their returns and customer service could be better."
  • "In one project we had to use Axis because of the consultant. Anyhow, no presales support what so ever from Axis."

Indeed, even one integrator who selected Axis as their favorite, noted "their RMA and tech support leave much to be desired."

Not surprisingly, Axis received a lot of favorite integrator votes so clearly they remain strong but the growing chorus of unhappy support experiences is a concern.

Next week - the 2014 Favorite IP Camera Manufacturers are revealed.

18 reports cite this report:

Worst Products on Aug 01, 2020
Security integrators periodically report on their favorite and worst products...
Don't Deceive. Lessons From Scott Schafer on Mar 20, 2020
Deception is bad. We can learn some important lessons from Scott Schafer, a...
Stats: IP Camera Dead On Arrival (DOA) Decline, Near Zero on Jun 01, 2018
New IPVM integrator statistics show that IP camera DoA rates have declined...
Arecont Files Ch.11, Agrees To Sell To Turnaround Specialist on May 14, 2018
The long-anticipated sale of Arecont Vision is finally happening. After...
Worst Camera Manufacturers 2018 on Feb 26, 2018
Who is the camera manufacturer integrators have had the worst experience...
Troubles At Arecont Vision on Oct 03, 2017
Arecont is facing big problems. But Arecont says the future is 'bright'. In...
Worst Camera Manufacturers 2016 on Jan 27, 2016
Can Arecont do it again? In 2011, integrators overwhelmingly...
Arecont Accurately Predicts Its Own Fall on Jul 24, 2015
You have to give credit where credit is due. Three years ago, Arecont...
Pelco Criticizes Arecont's Multi-Imager on Jul 10, 2015
Pelco is rolling out their new multi-imager line and they are taking aim at...
The Best Video Surveillance SEO Spam Ever - Videosurveillance.com on Jun 10, 2015
What Avigilon is to intimidation and Arecont is to customer abuse,...
IP Camera Failure Rates 2015 on May 05, 2015
This research answers: What percentage of IP cameras are dead on...
Fired: All But One Exacq Rep Firm Now Out on Mar 23, 2015
And then there was one. After firing multiple rep firms in January, Tyco has...
Testing Scallop Panoramic Cameras on Dec 19, 2014
For years, Arecont Vision's SurroundVideo line has been practically the only...
Arecont Monster Raise - $80 Million on Dec 01, 2014
In the biggest private surveillance industry fundraising event, Arecont...
Top Manufacturers Gaining and Losing Ground 2014 on Oct 27, 2014
IPVM survey results of 100 integrators show what manufacturers are gaining...
Worst Manufacturer Support 2014 on Jul 30, 2014
With the best manufacturer support selected, we now turn to the worse. The...
IP Camera Statistics 2014 on Jul 07, 2014
All IPVM members can download our new IP Camera Statistics 2014...
Falling Down: The 2014 Mid-Year Guide on Jun 02, 2014
Falling down - the theme of the 2014 video surveillance industry. This is the...
Comments (54) : Members only. Login. or Join.

Related Reports

Worst NVR / VMS Manufacturers 2020 on Feb 10, 2020
For the second time in a row, a global manufacturer has been selected by...
Worst Camera Manufacturers 2020 on May 06, 2020
Which camera manufacturer have integrators had the worst experience with in...
Coronavirus Hits Manufacturers, Standing Now, Worse To Come on Apr 06, 2020
Coronavirus is hitting security manufacturers, though overall modestly for...
Favorite Camera Manufacturers 2020 on Jan 20, 2020
The past 2 years of US bans and sanctions have shaken the video surveillance...
Worst Access Control Manufacturers 2020 on Sep 30, 2020
200+ Integrators told IPVM "In the past year, what access control...
Worsen: Integrators Hit Even Harder By Coronavirus on Mar 30, 2020
Integrator's problems have worsened over the past 2 weeks, according to new...
ADT Slides Back, Disappointing Results, Poor Commercial Performance on Aug 06, 2020
While ADT had an incredible start to the week, driven by the Google...
Favorite Video Analytic Manufacturers 2020 on Feb 25, 2020
Video analytics is now as hot as ever, driven by the excitement of advancing...
Integrators Hard Hit By Coronavirus on Mar 18, 2020
Integrators are already being hard hit by Coronavirus as brand new IPVM...
Favorite Access Control Manufacturers 2020 on Sep 28, 2020
200+ Integrators told IPVM "What is your favorite access control management...
Top Manufacturers Gaining and Losing 2019 on Nov 18, 2019
2019 has been an explosive year for video surveillance, with the world's two...
Worst Over But Integrators Still Dealing With Coronavirus Problems (June Statistics) on Jun 30, 2020
While numbers of integrators very impacted by Coronavirus continue to drop,...
Anixter Runs Fake Coronavirus Marketing Using Shutterstock Watermarked Images on Jul 24, 2020
Coronavirus faked marketing is regrettably commonplace right now but Anixter...
Worst "Fever Detection" Terminal Tested Yet (Aratek) on Aug 17, 2020
Temperature tablets have performed badly in IPVM tests but our newest test of...
Dahua Profits Surge Due To Fever Camera Sales on Aug 25, 2020
While Dahua's overall revenue is down, driven by challenges within China, the...

Recent Reports

Temperature Tablet Shootout - Dahua, Hikvision, ZKTeco, TVT + 5 More on Sep 30, 2020
Temperature tablets, aka terminal or stations, have emerged as a 'low-cost...
New Products Show Fall 2020 Tomorrow Bosch, FLIR, Hanwha, Tyco, Avigilon More! on Sep 30, 2020
IPVM's sixth online show concludes tomorrow with our special temperature...
ButterflyMX Raises $35 Million on Sep 30, 2020
Startup ButterflyMX has raised $35 million for its smartphone based intercom...
Worst Access Control Manufacturers 2020 on Sep 30, 2020
200+ Integrators told IPVM "In the past year, what access control...
Access Control Levels and Schedules Tutorial on Sep 29, 2020
Configuring access levels and setting up schedules is central to maintaining...
Avigilon / Motorola VS Virtual ISC West on Sep 29, 2020
ISC West has historically been so dominant that no player would think of...
Dartmouth College Deploys K3 Temperature Screening on Sep 29, 2020
While Dartmouth College has a $6+ billion endowment, the College has bought...
Hanwha AI Object Detection Tested on Sep 28, 2020
Hanwha has added detection and classification of people, cars, clothing...
Favorite Access Control Manufacturers 2020 on Sep 28, 2020
200+ Integrators told IPVM "What is your favorite access control management...
OnTech Smart Services Partners With Google and Amazon To Compete With Integrators on Sep 25, 2020
A pain point for many homeowners to use consumer security and surveillance is...
The Future of Metalens For Video Surveillance Cameras - MIT / UMass / Immervision on Sep 25, 2020
Panoramic cameras using 'fisheye' lens have become commonplace in video...
Hikvision Sues Over Brazilian Airport Loss on Sep 24, 2020
Hikvision was excluded from a Brazilian airport project because it is owned...
China General Chamber of Commerce Calls Out US Politics on Sep 24, 2020
While US-China relations are at an all-time low, optimism about relations...
Verkada Disruptive Embedded Live Help on Sep 24, 2020
Call up your integrator? Have someone come by the next day? Verkada is...
IP Networking Course Fall 2020 - Last Chance - Register Now on Sep 23, 2020
Today is the last chance to register for the only IP networking course...