Worst IP Camera Manufacturer 2014

Author: John Honovich, Published on Feb 03, 2014

Can Arecont Vision defend its title? Or will an upstart dethrone them?

Our 2011 Worst IP camera manufacturer results created an uproar, with Arecont slamming us in response. No doubt, the criticisms were true, reflecting the systematic problems and errors punishing integrators internationally.

Now, just over 2 years later, we have conducted a new survey of 120+ integrators across 20+ countries to determine what manufacturers are causing the most problems today.

To make it tougher to repeat, this time, we asked the question:

"In the past year, what IP camera manufacturer have you had the worst experience with? What happened?"

This way, Arecont would not win simply on reputation alone. Respondents would have to focus on recent problems.

Of the 120 respondents, 6 manufacturers stood out. We dig through each one inside, sharing the specific feedback and problems encountered.

*** ******* ****** ****** *** *****? ** **** ** ******* dethrone ****?

*** ********* ** ****** ************ ************** ** ******, *********** ******** ** ** ********. ** *****, *** ********** **** ****, ********** *** ********** problems *** ****** ********* *********** ***************.

***, **** **** * ***** *****, ** **** ********* * new ****** ** ***+ *********** ****** **+ ********* ** ********* what ************* *** ******* *** **** ******** *****.

** **** ** ******* ** ******, **** ****, ** ***** the ********:

"** *** **** ****, **** ** ****** ************ **** *** *** *** ***** experience ****? **** ********?"

**** ***, ******* ***** *** *** ****** ** ********** *****. Respondents ***** **** ** ***** ** ****** ********.

** *** *** ***********, * ************* ***** ***. ** *** through **** *** ******, ******* *** ******** ******** *** ******** encountered.

[***************]

Arecont *******... *** ** * *** ****

** ****, ******* ******* *** ** ****** ************ **** ********** about ** ***********. *******, **** ******** *** ***** ********** (**% this **** ** * ******** **% ** ****) **** *** quite * ****** ** *********** ********* **** ** ***** ******** camera ************.

** ******* *** ***** **** *** '**** *** **** ****' zone ** '** ******** **** ****.'

******** ********* ******** ***** ******** *** **** *******, **** **:

  • "******* ******** ****** ****... ******* **"
  • "*** **** **** ******* *** ** *** *** *** **** are * **** ** ******, **** * ***** *** **** to ******* ****. *** ******* ** ******** ** **** ****.”
  • "********* ******** ***** ** ** **** *** ***** **** ** technically ****** ******* **** *** *******, ********** ** *** ****** batch..... Tried ** ******* .... *** ** **** *** ****** ** 'abandon ****' **** ** *********."

ACTi ******* ** ****** *****

**** **** ** ****, **** ******* *** ****** **** ********** about ** ****** ************, *** ******* ******* ** ****** *** quality *** *********** ********.

Pelco - ****** #* ** *****

***** *** **** *****. *** **** *** **** **** ** third **** * **** ***** **********, **** *** **** *** integrator ****** **** ** ***** ********, ***** ** ********** ********** giving ***** ********* *****.

*** *** ********** ******** *** **** ********* ***** - ***********:

  • "***** ****** **** ******** ******** (**** ******* ********, ******* ******, low ******* ********)"
  • "** *******. **** ** ******** ********* **********"
  • "** ***** ******* ****** ** **** ****** *** **** **** 3-4 ****** ** * ***. **** **** **** ********** ** the ******* (****, ****,***). ****'** ******* ** **** *** **** **** *** ** look ** ****, *** ****'** *********** ** *** *******."
  • "******** *******, ******* ******* ******* ***** *******"
  • "*** ***** - **** **** ** ***** ** ******* ******** housings."

** ********* ***** **** *** ********** ************ ***** ** *******. Obviously, ***** **** **** ***** * *** *** ** ******* driven **** ** ********** *****, ******** ***** ******* *** ******* relationships **** *** **** *******.

The *** *

*******, **** *** ***** **** *** ***** *** * ** integrator **********. ******** **** *** **** **** * *** ********** just *.

*******, ***** ***** ************* ***** *** *** ******* ********.

Sony *** ******* *******

*** ********** ***** **** *** ******* ******* ** ***** *******.

*** ****, *********** **** ****** ***** *** ******, ******:

  • "******** **** ******* *********** ****** *** ***** *** ******** ***** than * ******** ***/******."
  • "**** ** ***** *******... **** ***** ******* *** *********"
  • "**** **** * ***** ** *** **** ** ** ***** a ********* ****** (**-***) ****'* *** **** *******"

** *******, *********** *** ******* ********:

  • "*** ******* ******* *** ******* **** *** **** *** **** with ** *** ********."
  • "*******: * ******* **** ** ** *** **** **** ********* in ******** **** * ********* ****, *** ******* *** ***** crazy ******* ****** ******** **** *** **** ** *******. *** Samsung ******* *** ******* **** *** **** *** **** **** an *** ********."
  • "****** ******** **** ******* *** ***********. *** * *** ******* from *** ***** (***** ********). ********* ********* ******* *** ******** (*** ***** *** ******'* **** answer *** ****** ** **** *** ***** *****)."
  • "****** ** *** *** - **** *** ** ****"

Axis - **** ** ***** **** ***** *******?

* ***** ***, ** ********** ******* * ********** ********* ****** *** **** ******* ********* *******. * ****** ** *********** ******** ****** *****.

***********, *** ****** ******* ********* *** **** ******** **** ***** integrators:

  • “**** ** **** ** ******** *** ********* **** *******."
  • "******** ** ***** ***** ******, ***** ******* *** ******** ******* could ** ******."
  • "** *** ******* ** *** ** *** **** ******* ** the **********. ******, ** ******** ******* **** ** **** **** Axis."

******, **** *** ********** *** ******** **** ** ***** ********, noted "***** *** *** **** ******* ***** **** ** ** desired."

*** ************, **** ******** * *** ** ******** ********** ***** so ******* **** ****** ****** *** *** ******* ****** ** unhappy ******* *********** ** * *******.

**** **** - *** **** ******** ** ****** ************* *** revealed.

Comments (54)

****? **'* ********. ***'* *** **** ***** ** ****?

*** ****** *** ********* *** ******** ** ****, **** *** date ** *** *****.

**'* **** *** ** ****** ****** *********. ****** * **** ahead!

****? ** ********? ;)

**** ***

"**** **** - *** **** ******** ** ****** ************* *** revealed." :)

* ** **** **** **** ***** ** #* ******

***** **** ? :)

"* ** **** **** **** ***** ** #* ******"

* ** *****. * ** *** ********** *** ********.

*****, *** **** *** ******* **** ******** ***** ** *** worst ************!

******... ******, ** ******, *** *** *********** *** **** **** did ;)

******** *** **** * *****, **** *** ****** **** **** "take * *** ** ********* *** ******* **** ** **** offline * ***."

***** *** * ******* ** ************* **** *** ** *** votes*** **** *** *** *********** ****** ** ******* ********* ** the ****.

** *** **** *** ***** **** ******** ?

***** *** ******* ***** ************* *** *** *** ** *** 'votes'. * ** ***** ** ****** ******** ********* ***** ************* not ********* ** *** ******.

*** **** *** ****** ******* *** ********** **** ** ******* there **** ****** ****** ****?

*** ********* *** *** ***** ** *** *** ******** ******?

*** ****, * ******** ***** *************- *** ***** ******* ***** *****, ******* ***** *** *** being **** *** *******. *** **** ******* ******* ***** ******** with * *** * *** **** *******. ****, ******, **** general.

********* *** * *** ***** ****** - ****** **** ******* problem, ***** ***** *********** *****. *** ******* ***: "*** ***** file *** **** ****** **** **********. *** ****** *** **** we *** ** ******** *** ****** ** **** **** *******, costing ** $***. ********* *** **** ** ******* *** *** unable ** ****** * ******."

*'* ******** **** **** **** ****** ** ***** ** ** more **** **** * *********** *** ** ***** **** ** the ***** ******'* **** *** (***-** ****** *******) *** ********* of ** ********** *** ** *** ***** ****** ***** ******?

** ***** *** **** **** ***** **** ***** ********* ***** on *.*. ***** **** ***** **** **** *** **** ******. You **** **** **** ****** ********* **, "*********" * ***** they **** **.

********* *** **** * ****** ****** "** *** **** **** what ****-**** ***** *** *** **** **********?" *** *'** ****** come *** ** *** *****? *** ** **** ****'* *** ever ***** **** ****** *****.

***, * ***** *** **** ****** ** *** **** ***** many ** **** ******** *********. **'* ********* * *** ****** than ****** * *** ****** ** *** ***** *** **** since ** *** ******** ******** **** **** **** * ******* people ****** *** *******.

** *** *********** **, * ** *** ***** ** *** to ******* **** **'* **********. **** ** *** **** ** is.

**** - ** *** **** *** ********* ** ********, ** might ** *********** ** *** * ******* ** ******* ***** types ** ****** ** ************* ***'* ******** ***** ****** **** reported ***.

****, ***** *** **** ***'* ** ***** ** ****** ******** questions ***** ************* - *** *** ***** ** ** *** survey?

***, * ************ ** ****** ** ** ********* ****? * am ***** ** ******. :)

***** **** **** *** ******** ********** ********* *****:

  • “****'** ******* ****** *** ****** ** **** ** *** *******, repairs *** *************”
  • "***** (******** **** *** **** ** ********)- **** ** * camera *** ******** ******. **** **** **** *** **** *****. To ***** ******, **** *********** **** ** ******** ***********."

***** **** ********** **** ******** ** **** ** ****** ** the **** ** *** ******.

*** *** ******* *** ***** ** ** *** ****** ?

* *** * ***** **** ****** *** **** ***** *** stay ****** *** **** **** *-* ******. **** ****** ** be ***** ****** ** *** ******, *** *** ******, ** get **** **** ******. ******** ******* *** * *** ** a **** ** **** ****** ** ******* ** ****** **** the ******* ** *** *** **********. **** **** ***** ** to ******* *** ******* ** ******* ****** ** * ******** network. **** *** ********** ****** **** ** **** ****** ** integrator ** *** **** ** ***** ******* *** ******* ** trouble *****. * ******* *** **** **** *** ****** ** a **** *** * ****.

***** ********** ******* *** ** ***** *-****** ***********. ***** ***** be ** ***** ********* ** **** *******/******** *****.

****- *** ***** ****** **** *** ** **** **** *-* years ***.

** ***** ** **** ** **** **** ****** *** ***** cases **** *** ********.

**** ******. *'** *** *** ******* ********* *** ***** * years *** ******** (* ***** ***) ******* **** *** *** P1357s *** ** *** ****** **** *******.

**** *********** ****** - ***** ** *** **** **** *** by **** ****** **** **********? ** *** **** ** ********* the **** ****** ** **** *** **** ***** **** ************?

*** ********** *** **** **** ** ******* ** ********* *** specific ****** ****** **** **** *****. *** ********* ** **** someone ******* * '*****' ** *** *********** '*****' **** ******* getting '*' ** '*', ** ***** ******* *** ***** *****.

** *** **** *** **** ***** **** ************, **** ** it *** **** ****** ****** *** ************* **** **** *** 1 ** * *****. **'* *** ********** ** **** * judgment **** **** * ****** *** ** ***+ ****** ********* negative ***** * *******.

*** ******** ******** ** *** *** ************* ***** - ******* and *****?

****, ** *** **** * ***** ******* *** *** ****** v ****** ************?

*** *** ********* **?

* **** ******* ** **** ***** ******* *****. * **** about *** ******* *******. *** *** ****** *** ** *** box. **** **** **** ********* *** ***** ***** *****. *** a ****** *******. ***** *'* *****, ** **** * ***** integrator *** ****** ****** **********. * *** **** * ******* with *** ** *** *** ****** *******, *** ** *** not *** ******. * ********** *** *** *** * ***** accidently, *** ****'* **** ******.

***** ** *** "**********" **********, ***, *** **** **** *****. Very *****.

*** ******** *** *** ********* ** *******, **** ** ** decline. ** ** ******** ******* *** ****** *** **** ******* "recent" *********** ** **'** *** **** ** *** **** ****** for ***.

** **** ********* ** ******* ******* ** *** *****, *** yes **** ** **** ****** *** ** ******* ** ** less **** *% **** *** *** *** ** *** ***. we **** ***** **** ** ******* **** **** **** *** of ******** *** ***** *** ** *****. *** ******** ****** is *** *******. **** **** **** **** ** **** ** thier ****.

*** *** ** ** **** ****** * ***** ***** ******* and **** ****** **** ** **** **** **** **** ******* cameras..... ** ** **** **** **** *** ******* ******** ******* and *** ******** ******* ***** ******* **** *** *****.

*** ****, ** **** **** * ****** ** ******** *** in *** ***** *** ****** **'** *** **** ******* ** has ****** **** ********* ******. ** ****** **** **** *** the ******** ****, ***** **** ******* *** ******** ***** **** other **** *** ** ******. **** ****** *** *** *****?

*'* **** *****; *'* **** ** **** ** ***** *** a ******* ** ********* *******, ** **** **** **** **** of *** ******.

******

*** ****** *** *** ******* ** *** ******** *************. ** was ** **** ***** ******** ** **** ********** ****** ******** they ******.

** *** *********, ***** **** *** ******** *********. ***** **** were ****** *********, *** ** *** ****** ** **** * trend. **** ****, **** **** ***:

  • “*** ****** ***** ******* ******* - *** ***** **** ** particular, ** **** ******* **% ** ******* ****** *** ** the ***, ******* **** *** ****** ****/***** "*******".”
  • "**** ******* *** ****. *** ******* ******* (***** **** *****) that *********** *******."

**** ** *** ** ** ******* ********** *** **** ********* a *** ** ****** ****** ****** *** ********. *** ** don't **** ****'* ** ******* *** ** *** *** ***** 3 ***** ********* (****** ********* **-******* *** ** ******* * mix ** ***, ***, ****) *** ***** * ****.

*** *** ********* ******'* ****** *** ** *** *** *** all ***** **** ***** *** ******. ** ***** ***** ** the **** ***/*** *** *** ********* *** **** ********* ******** (We *** ** ** *** *** *********, ******* ******* ******* identical ** *** *** *******).

** *** *** ******** ********

** **** **** **** **** ******* **-**** *** **** **** little ******* **** ****. **** *** ***** *** **** ** figure *** *********** *** ********, *** ***** **** ******* *** always ***** ** **** *******. ***** **** ** ******* ** our ******, *** **** **** ****** ** ******** ********* **** we **** *** ** *******. ** **** *** ***** ****** IP ****** **** *** *** **** ***** ** **** ************* and ********* *******. **** **** **** * **** ********** ****** (Axis ****** **********) *** ******* ***** ** **** ******* *** up *** ****, ********** ********** *** ******** ********. ***** *** stand-alone *** *.* *** *** **** ******* **** *** *** server-client *.* *** * **** **** **** **** ********** ***** the *.* ** ** *** **** ***** ** **************.

** *** **** ********* **** ********* ** *******? ** **** many ** **** ********* *** ** **** * ******* **** one ********** ***** ***** ******** **** *****. **** *** *** and **** ******* ***** ** *** *******.

*******, ***** **** ** ***** *** ********* ** ****** *** favorite ** ***** **********. ** ***** ***** **** ***********, ** does *** **** ** ** * *** ** ****** ***** them.

** **** **** **** **** ******* *********. ******** * *** cameras ********* *** **** *******, ***** **** ******* *** ********* and ****** * **** ** *** *********** ****** ** **** to ******* *** ************** *******. ***** ***** ** * ******** problem.

* **** *** **** ****** *** ******** ******** ********** ***** equipment ** ***** ******* **** ******* ******. **** **** ** be * ****** **** ** *** ****** ** ***** ************, and ** ****, * ** *********** ******** ** ******* **** of ***** ***-**-***-**** **/** ******* *** ********/******* ** * ****** of ******** *********.

***, ****** * ** ****, **** ****** **** ******** ******** to *** ***** **** ** ***** * **** ** ** aware? * **** **** ******* ********* **** **** ** *** manufacturers ** *** "*****..." ****, *** **** *********** ******* ******** as ****** ***. **, ** ********, * ***** **** ** minimize **** ********.

** ****, **** ** *** ** *** **** ** *** about ***** ****?

*****, *** *********** ******* ** *****.

** *** **/** ****, ***** ******* **** *** *** **** up * *** ** ******. * ***** ***** ******* *** more *********** **** ***** *********. *** * *** ** *** Bosch *****:***** ********* ***** **************** ********* ****** ** ****

** ****, *'* * *** **********, *** *** **** ** your ******* ***** ************, ***** *** ********?

***** ***!

************ *** *** ******** **** *** ** ******** ***** ** it ** ********** ** **** *** ******** ***** ** ****.

** ******* ***** *** ******** ******* ** *** ********. **** too *** **** *** *********. **** **** **** ** ******* as **** ** **** ****'* ********* ******.

*** *** ***** **?

*** ***** *** *** ** ***********? * ********** ** *************** test * *** ******* **** *** *** **** *** ******** guy ***** *** ***** ****! *** *** ***** (?) **** generated ******* ******* (?)

********* *****, ** **** **** ** ********** *** * ****** of **** *** *** ***** ***** ** ***** ********. ******* have ********* *********** ********* *** ***** *****. ** ****** ****, we **** *** **** ******* ****** **** ***** **** ********** platform **** *** *** *********. **********, ***** **** *** ******* of ******* *** ****** **** ***** **** ** ******* *** operating ** * ******** *******. **** ****** *** **** ** must ** * ****** *** *** **** ** *******. *** so **** **** *** ********** *** ***** ******** ** **** during *** ****** *****. ** ***** **** ******** ******* ***. Currently ***** ******** ** ***** ********** *** ******** *********** ********* the **** ** ****.*.

*****, **** *** ***** ****** ***** ******** ******* ******* *** Video ********* ******* (***)? *** **** *************.

****** ****. **'** ***** **. ****'* **** ** ********** ***-***-****** "try ** *** ***" ********** **** *****. ** ***** **** BVMS *** * **** ** *** *** ** ******** ********** footage ** ***** ******** - ** **** ** * **** storage *********. ****** ****. ******** *** *** ******* ***** ** discuss ***...***** ******* *** *** ** *********** *** *********** ******.

* ****** **** ****** **** *** ** ********** **** *******. I *** *** ** ** *******, *** ***** * *** weeks ** **** *******. ***** * ***** ***** **, ** reverts **** ** *** **** ******. ***** *** *** **** cameras ** **** **** ** ******* ** * ******* *****.

**,* ** * *** ******.**** *** ****** *** ******* *******? It ***** ** ***** ** *** ***** ****** ****.***** ***.

** *** **** * **** *** *******? ************ *** **** that ********** ***** *******? *** * *** *** ****** *** home ***********.

** *** **** * ****** ** *** ********* ** ***** the ******* ** *** ****** *** ****/*********/********* ** *** ***********. I **** ** ***** ** *** *********** **** ********** ** a ****** ***** * ****** * ********* ******* **** ** it ** **** * ***********. **** **** *** **** *** worst *** *********.

** ** *** *** / ****** *** *** ****** **** integrator ***** / ******** / ********. *** **** ** ******* to **** *** ***** **** ** ****** ** ********* *******.

**********, **** ** ** ******** ** **** ****** **** / dislike *** ** *********** ** **** **** ****, *** ******* to, ***. ** ** ***** ** ** * ********** ** our ******* **** ***** ** ** **** **** *** *********** side.

****, **** ** *** ***** ******* ***** **** **** ***, "pissing ***** ******* ******* *** *****"? *'* ******* ***** ******* together **** ***** *** ******* *** * ***** ********** **** help ** **** ** ***** *** ***. * **** **** that **** ****** *********** **** ** **** ********** *** **** Arecont *** * *** ** ******** ******* - ***** ***** is *** ******* ** ** ******* **** **** ***** *******? Do *** **** ******* ** ***** *** ******* **** * could **** *** **** ******** ************* ** *** *** **** do ** ***'* *********? *'** *** * ******** ***** ** pull *** ******* ** * ** ****** ******* *** * series *******. *'* **** ** **** *** ******** **** *** wrong ****.

* ***'* **** ***** * '******* *****' ******* ******* *** Exacq *** ** ***'** **** ***** **** ******* **********, ******* matches *** *** **********.

******* *** ***** **** ** **** **** ********, ****** ******* a *** ** ****** *** *** *********** *** ****'* ******* they ***** **** ** **** ******* ** ***** ** * lot ** *****-*******.

** *** *** ******* * *** ***** ** ** *** use *******, ****** *********** **** ***** ***** *** ** *** of ****. * ***'* **** ***** **** ****** *********** ******* the ***, *******, ** *******, **** **** ** **** *** are * ******** ** ******* ******* ** **** ********* *** them ********.

**** ** *** **** **** *** ******* * ***** *****: I'm *** **** ******* *** ********** ***** ****** *** ** their ******* **** * ******** ******, *** *** **** ******* of ******** *** *** ******* ******* ** *** ********* *** five ****** ***. ****** **** ** *** ***** ** * year. ****'* * ****** **** **** **** *************, *** ****.

**** ***** ****, *** ****** ** **** ** *** **** frequent ******** ********. ****** **** * *** ****** ** ** to **** ******* ***** ****** *** ** * **** ****.

*** ********** ** ******* *** ******* ** *** *********** **** of ******. **** ** *** **** **** **** ***** **** made.

** **** ***** #* ** *** ***-**** ****** *** ********* them **** ***** ***** ***.

******* *** *********** ** ******* **** *** ******* ** *** job * ****

** *** ****** **** ******** **** **** *** * *** months *** ******* ** *** **** * ******

**** **** * **** ***** *******. ** *** *** ***** just **** ******** ****. *** ******* **** *** ******* ** why ** ******** ** *** **** ** **% ** *** deployments

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