Visitor Management Systems Usage Statistics 2023

•Published Dec 18, 2023 14:01 PM

Visitor management is growing and being accelerated by the rise of cloud, new entrants, and funding over the last few years, including Envoy, which raised $111 million just a year ago but conducted significant layoffs earlier this year. But where and how are these systems being used in 2023, and what are the main drivers or barriers for its use?

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This report is based on responses from over 130+ security integrators, showing where visitor management systems are used, what the reasons for using / not using are, and more. The respondents answered:

Visitor Management: What percentage of your systems use visitor management software? Why?

For background, see: Visitor Management System Suppliers Guide.

Executive *******

*** ******* ***** ** ******* ********** systems ** *** (~**% ** *******); over **% ** *********** *** ***** customers ** *** ******* / ******* or *** *** ******* **********. ***** key ******* ********* **** **** *********** saying ***-***** *** ******* ********** ******** or **** ***'* ***** ***** **********, and **** ********* *** ***** *** means ** ****** / ******* ********, e.g., (********* *****, **** ****, ******** teams / *******, ***.).

*** ~**% ** *********** **** **** at ***** **** ********* ***** ******* management ******* **** *** *** ** enterprise ** ****-******** *************, *****, ** schools, *** *** ** *** **** reasons *** ** **** **** *** is ****** *** *****.

******* *** ******* ***** ***** ***, several *********** ***** ******* ********* *** the ****** ** ******* **********, ************ **** ** *** *****, ****** **** ******** ** ** from *********, *** ********* ****** ******* management ******** ***** **.

2023 *****

*** ********* ***** ****** **** *** usage ********, ***** ***** * ***** number ** ******* ********** ******* *** in ***, **** **% ** *********** saying ******* ********** ** **** ** ~10% ** **** ** ***** *******.

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** *** **, ~**% ** *********** use ******* ********** ******* ** ~**% or **** ** ***** *******:

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******* ***** ***** ~*.**+ **** ** integrator ********* ** **** ******, **** integrators ******* ** *** ** *** they *** ******* ********** ******* ** more **** **% ** ***** ******* than ** *** **:

IPVM Image

****: **** ** *** ***** **** we **** *** **** ****** ********, so ** ****** ********** ******* **** to ***** *******, *** ** **** to ******** ** *** **** ****** as ** ******* ***** ** ****** as ***** **** **** **** *** entrants **** *** **** **** *****.

Key ******

********** ********* **** **** ***** *** themes:

********* ********* / ***** ** *********** Methods ****
***** *******
**********, *******, ***** *** ****-*** *********** Use
*** ***** *** ******, *********** **** Manufacturers
**** ** **** *** ** ****** And *****
******: **** ** *****, *** ********, More ******** ********
**** / ********** ***
********** ****** *** ******* **********
***'* **** / *** ********* / Low ********

Dedicated ********* / **** ** *********** ******* ****

**** *********** ********* ***** ********* **** their *** ********* *****, *************, *** escorts ** *** *********** ******* *** guest **********:

"** ** ****** ******* ********** (*****, law *********** *********) **** **** ***** own ******* ** *********** *** ******** access."
"**** ********* ****** **** * ********* receptionist ** *** *** ********** ** a ******* ********** ********"
"***** ** ***** **** ** ** you **** * ****** ********* ** not - ****** ******** *** ** invited *** *** ******* **** ** interaction - *** ***** **** * receptionist ** ** ** *** **** step"
"******* ********** ** ******* **** *** reception, *********** *** ******** ****** ***** to ********, *** ****** ** * timely ******."
"******* ********** ** ******* ** *** customers' ** *********** *********."
"**** ********* ******* ** ******."
"**** ** ** ********* ****** ******** so **'* *** ******"
"** **** *****, ******** ********* **** a ****** ** ***-********** ***** ***** that **** *** ** ******...."
"*** ****** ****** *** ******* *** visitor ********** ******** *****-**, ** **** just *** ****."

*** ********** ********* **** ***** ********'* visitors *** ** * ***** ******:

******** *** ** ***** ******

Costs ********* ********

******* *********** ***** ***** ** ** prohibitive *** ******* ********** *******, *** to ************, ****** ** ***********, *** more:

"*** *** *** ********** ******* ***** the **** ** *********** ******* **********."
"*** ********* *** *** ***** *** integrated ********* **** ** *** ***** having *** ***** ** ** *** all."
"**** ** *** ******* ** *** see *** *** ** ** ********* visitor ********** ****** ***** ***** ****-***** begins ** ****** **."
"*** ********* * **** ****, *** value ********** ******* ********* **** **** to ***** *** **** *** *****."
"**** ********* **** ** ** *** a **** **** ******** *** ****."
"****** ****/*********."
"****."

*** ********** ********* ***** ***** **** showing ********* *** ******** ** ****** away **** “***********” ******* ********** ******* and *** "*******" ** *** ** done:

** **** * ***** ***** **** who ***** ******* *** ******* **** can **** **** ***** *** **** all *** ******** ** ***** ****** and **** *********.

Enterprise, *******, *****, ****-*** *********** ***

**** *********** **** *** **** ******* visitor ********** ******* ***** ***** *** in *******, ***********, *** ****-*** *********** areas **** ********** **** ******* ** visitors ** **** ***** ********* ******* it:

"******* *** ****** *** ** **** more."
"**** ** ******* **** **** ***** Verkada ******* ********* ******* ** ********** with ***** ******* *** ****** *******. I **** **** **** *** * dislike ** **** **** *** ***** tech ******* ** ********. *****'* ** very ****** *** * **** ******** if ******* *****'* **** * ***** budget"
"***** ******** ** *** ***** ****."
"*******."
"*******."
"***** ******** *** ******** ********** *********** it."
"** **** * *** ** ******* in ***** * ********* ***** **** software ** ******."
"********** *. **** *********** ***** **** is * **** ****."
"**** ********** **** ** ***** ******* and ******** *** ***** **********."
"**** ** *** ******* ** ******* cover *******, ******* *********, ***** ***** types ** ********** **** **** ****** of ********."

*** ********** ****** **** ** *** install ******* ********** *******, *** ******** on ***** ********'* ***** **** *** years, **** **** **** ******* **** over *** **** ~* ***** *** to ******* ******:

*'** ******* **** ** *** ********* started ****** **** ****** ****-****. *'** also ******* ************* **% ** ***** customers ******* ***** ****, ** **** would **** ******** ****** **** ***** tablets.

******* ***** ** ** **** ** convince *** ********* ** ***/*** ******* management *******:

**'* ****** *** *** ********* ** convince ****** *** ********* *** ** use **** * ****** *******.

End ***** ****** ******, ********** **** *************

******* *********** **** *** ***** *** buying ******* ********** ********, **** ********** themselves, *** **** *** **** ***'* offer ******* ********** ** **** *** directly ********* **** *************:

"**** ** *** ********* ***** ******* management *** ****** ** ****** **** the ************ *** *** *********** ** with ***** ***."
"********* **** ***** ** ***, **** to *** * ****** **** ******"
"* ***** *** **** **% ** our ******* *** **** ******* ********** product *** **** ********** **** *** offerings."
"**** ** **** *** ********* ** the *** **** *** *** *** integrated **** *** ****** ******* ******. Only ***** *** *** ********* **** to **** ***** ****** *** ********* point."
"**** ******** ***** *** ** *** with * ******* **** ***** **** they *** ********* ******* **********."
"*********** **** ************ ****** ******** *********."

Need ** **** *** ** ****** / *****

*********** ***** ******* *** ** ******** / ******* ** *** ** *** main ******* *** ********* ***** ******* being ********* / ****:

"**** **** ** **** *** ** in *** ********- ***** *******:*-** & covid."
"** *** ******, **** ******* *** asking ***** **. **** **** ** know *** ** ****** **** ***** space."
"****** ******* ** *****-** ** ***** and **** ** ******** **** **** arrived."
"**** **** ** **** *** ** entering * ********."
"** *** ******* ******* *********** *********."

*** ********** ********, ****** ********* ********** the **********, *** "*** ***" **** the ******* ******* ** ******* **:

******** ******* *** ********** ** ******** visitors ** **** ** *** ******* secure ******. *** *** **** ****** visitors ** ******* * *******.

Trends: *** ********* / ***** ******

******* *********** ********* **** *** * shift ******* ***** ******* ********** *******, new ********, *** *** **** ** cloud ********* *** ******* ********** ****** space - **** *** *************'* ******* *************** ** ****:

"* ** *** *** ***** ******** and **** ****** ******* **."
"*** **** ***** *** **** *** software *** ************* * ******* ** will ****** **** ** * ****** request."
"****** ***** ********* *** **** *** been *********** ** *********. *** **** cloud ********* **** ********* *** ** purchase ******* ********** ** ***** *** as *** ******* *** ****** *** easy ** *** ** *** ******* and *******."
"** **** ******* * ***, *** that's ********** **** **** * ******* purchase."
"**** ** ******* **** **** ***** Verkada ******* ********* ******* ** ********** with ***** ******* *** ****** *******. I **** **** **** *** * dislike ** **** **** *** ***** tech ******* ** ********. *****'* ** very ****** *** * **** ******** if ******* *****'* **** * ***** budget."

*******, ******* *********** ********* ****** **** existing ** “******” ******* ********** *******, integrations, ** ****:

"**** ***, *** ** *** ****** and ****'* **** **** **** ****** it **."
"******* ********** ***'* ****** **** *** PAC *******"

Logbooks / **********

*********** ** ***********' ******** *****, ***** mention *** **** ** *****, *** entrants, ***., ******* ***** ***** ********* use ***** ** ***** ******* ****** documentation ***** *** ***** ******* **********:

"* *** ** **** ***** *** the *** ***** *** ***** *** the ****** ***'* ******** ***** ********."
"**** ***** *** * ********* *** pen *** ****** **** **** *** corporate ** ******** ** **** ** some ***** ******** ***** **** *** running."
"**** ***** **** *** ****** *** are ***** **** ** ***** *** some ******."

Keeping ****** *** ******* ********** ********

***** ******* ********* *** ****** ****** after *** ***** *** ****** *******, two *********** ******* *** **** ** keep ******* ********** *** ****** ********:

"*********** *** ************* *** *** ********* visitor ********** ****. ***** ** * need ** ****** ******** ********** **** other ***** ******* *** ******** *** practical *******. ************, ***** *** ******** functions ******* ** ********, **** ** shorter *********, ********* ************* ** ******** contacts ** ***** **** ** *********, and *** ********** ** **** ******* logics, **** *** *** ** *** badges (******* + ******** ******), *** example."
"*** ********** *** ***** ****** ** use ******** ******* ********** ******, ******* of ********** ****** ** ***."

Don't ****, *** *********, *** ********

**** *********** ********* ** ****** **** don't **** ******* ********** ** ** hasn't **** ******** / ********* ** their *********, *** **** ******* *********:

"** ***'* ****** ** **** ** this *****. ** **** **** *** had *** ******** *** **."
"* **** ***** **** * ******* management ******."
"**** ** ** ******* *** *** large ****** ** **** * **** for ****."
"** ** *** ***** ******* **** visitor ********** ********."
"**'** *** *** *********** **** ** products."
"** **** *** *********** **** ****** software ** ***."
"** **** ** * ****** ***** area **** ****** ******* ******* **********."
"********* ** ** *** **** *** visitor ********** ****** ********."
"** *** ********* ********* ******* *** deploying **** ******** *** **** *** used **."
"*** ** ***** * *** ***** shop ** **** *** **** ******** in *** ******** ****** ** ******** Chicago."
"******* ********** ** ****** **** *** seem ** **** **** ******** **** our *******."
"*** ****** * **** ** **** applications."
"*** ** **** ** ** ****."
"*** ********* **'** ***** ***** ******."
"** **** *** **** ****."
"* **** *** ********** ****** ** one **** **** **."
"*** **** ********."
"**** ** **** **** - ** use *** **** ** *** ******** types."
"****. ** *** *** *** ****** yet."
"*** * *********** ** *** ******** base."
"*** ******** ** ********** **."
"****, **** *** *** *** ******** interest."
"**** *** ******* **."
"**** *** **** **** ** **** one ***."
"**** **** **** * ****** ********."
"** **** *********** *****"
"** *******."
"**** **** *** ** ***."
"** ** *** ******* **** ******* management *******."
"*** * *** ** ******** **** our *********."
"*** **** **** ** ** ************ systems *** ****** *******."
"**** ****** **** *** ** ** our ******."
"* ***'* **** **** *********."
"** ********* **** *********."
"* ***'* **** *** **** ********* on **** ****, ** ** ***'* push **."
"** *******."
"** *********** ** **** ******."
"*****’* **** ***"
"*’** ***** **** **"
"**** ***’* **** **"
"**** ******"
"****. ******** *** *** * ******* occurrence"
"*% ** *** **** ** *****."
"*% - ** **** **** ******* companies ******"
"**** *********"
"** ****"
"****"
"****"
"****"
"****."
"****"

Comments (1)

Undisclosed End User #1

•Dec 18, 2023

* ***** ***** ***** ** *** my ********** ***** ******* **********. ** is *** *** ** *****, ** my, **** *********. * ***** **** think *** **** ***** **** ** offer ** *** ****** *****-** ***** garbage. **** ** *** ****** *** run ** ** ***** * **** enough ** * **** *** ** team ** ** ******** ********.

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