VMS Mobile App Usage Statistics 2021

By Ethan Ace, Published Oct 01, 2021, 08:51am EDT

Mobile app usage continues to grow, but how quickly? And what is driving it?

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In this note, we examine statistics from ~200 integrator responses and examine the trends they reveal, compared to 2016 results and 2012 results.

Response ********

*********** ******** * ****** open-ended ********:

  • **** ********** ** **** customers *** ****** **** (iPhone, *******, ***.) ** monitor ***** *** ******? Why? **** ****** ****?

*** ******** ** *********** now **** ********* ***** VMS ****** **** **** of *** ****, ** 54% (*** ***** ****) have **%+ ** ***** customers ***** ****** ****:

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***** ******* **** *********, but ******, ****** ***** 2016 *** ****, **** a ******** ******** ** those ********* **** ****** apps **** **** **** than **% ** *** time:

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Key ******

** ***** **** *** themes ***** ***** ******** use (** **** ** use) ** ****** ****:

  • ***********/**** ** ******
  • ***** ********/**** *** ********
  • **** **** ** ****** installs
  • ******* ********, *** **** limited ***
  • ** ****** ****** ***

Convenience/Ease ** ******

*********** *** **** ** access ******** ** ***** a ****** ** ** workstation *** *** **** commonly ***** ****** *** customers ***** ****** ****.

  • "*** ******** **** *** the **** ******** ** residential ******* *** * good ***** ** ********** clients *** ****. **** like *** *********** ** being **** ** **** cameras **** *** ** prem ** **** ** vacation, **********, ***."
  • "** **** ******* ************** that **** ***** ** useful ** *** ****** devices ** ****** ***** systems. ** * ***** amount ** ********* *** they *** ****. * believe **** **** ** a ********** *** ** dispatch ********* ******* ** areas ****** ***** ** a *********** ** ****** on *** ****** *** video **** ***** ***."
  • "**% ** ** ********* use ****** ****. ******* reason ** *********** *** ability ** ****** ** from ******** **** ****** to **. **** ********* want ****** ****** **** than ***** ****** ** monitor ***** ***** ** while **** *** **** from ***** ******, ** to ******** ** ********."
  • "*** ** ****. **** use ****** **** **** desktop ********* *** ****. Mobile ****** **** ****** so ********* *** ****** are ** **** *** day. *** **** ****** they **** *** *********** of ***** ***** *****, over *** ************* ** a ***** ******* ** a *******."
  • "**% - ** ****'** living ** *** ****** age *** *** *** slightest *** ****** ***** why ******'* *** *** your ***** ** **** cams?"
  • "***% **** *** ********* require ****** ****** ** their ******* ** **** point. ** **** **** cameras, **** **** ** be **** ** ****** them ******** **** ***."
  • "******** ***** **% ****** for *********** ** **** can ****** **** ** their ***** *** ***** the ******* ******* ** going **** ** *** server"
  • "***% ** ** *** convenience *** ****** ****** have * ***** ** their ***** ** ** is ****** *** ****."
  • "**%. **’* ********** *** a *** ** ****** see **** ** ** alternative ** ********* *******."
  • "***% ******** ***** ** view ***** ******* ** their ******."
  • "**% *********** ** **** quick ****** **** *** in ** ******"
  • "**** ** * *********** to ******* **** ** or ******"
  • "**% *** ** ***********"
  • "****** ***% *** ***********"

Small ********/**** *** ********

*********** ********* **** ***** business *** **** *** were ******* ****** *** users:

  • ">**% *** ****** ****. Many ** ********** ** ownership **** ********** ****** outside ******** ***** *** from **** ** **** they *** ** ********."
  • "** *****-****** ******** ****** all. *** *********** *** ability ** ******* ***** in ** ***** ********."
  • "** *** *********** *** small ******** ** ** 100%. * *** ** them ***** *** * monitor ** ** ** all. **** *** **** comfortable ***** *** ********** phone ***, ****** **** the ********* ****** *** interface ** ***."
  • "*** ** ****. ****** owner ******** **********."
  • "***% **** **** ** know ****’* ***** ** at ***** **********."
  • "***%, **** *** ***** businesses *** *** ****** aren't ****** ** ****."
  • "**% ******* *** ***** of *** ******* ***** the ******* ** **** in. ********, *** ******* look ** ** ***** is * ****** ******** from *** ***** ******"
  • "***% ** **** *** it. * *** ** managers *** ******. ** check ** ********* *** activity ** ********."
  • "**** ********** *** ***** business ******. *** ****** the ****** *** **** likely ** *** ****** apps ** ****** **, unless ** ** **** for ******** *******."

Less **** ** ****** ********

**********, ****** ********** **** less ****** ** *** mobile ****, ****** *** to ****** ** ****** because ***** ************* *** a ******** ***** ***** monitored *******.

  • "**% *****. ** ** all ***** ********** ** business ***** **** ******* and **** **** **** the ******** ** ***** PC's ** ***** ******* so ****** **** *** simply *** *********."
  • "***, ***** **%. ********** concerns **** **** ******* their *********/******** ******** ******** generally ******** **."
  • "*% ? *** ***** enterprise *********, **** ********* have **/* *** **********, and *** ************* ** the ****** **** ** more ** * *******/*********** than *** ******* *********/******* where ****-********** **** ** app *** ** **** practical."
  • "***** **% ** ****. Because ** ** ****** large ***** ********** **** 100's ** ******* *** security *****. *** ******* customers *** ** *** the *********** ** ******** unattended ***** ***** ***** weekends ***."
  • "**% ******* **** ** customers *** *** ************ and **** ***** **** a *** ****** ** access *** **** ****** devices"
  • "****** ******* **** **** a ****** *** ****** the ** ******, *** I ***** *** **% use *** ****** *** at **** *****."

Quicker ********, *** **** ***** ***

*********** **** ************ ********* an ******** ** ******** time ** ******* ******** use.

  • "**% ******** **** *** ‘don’t *** ********* **** remote ******’?"
  • "**** ** *** *** these ****. **** **** quick *** ******** ****** to ******* ** ****** or *********."
  • "**% *********** ** **** quick ****** **** *** in ** ******"
  • "** %. *** ******* want ******* ****** ********** of ***** ********. ** gives **** ***** ** mind."
  • "**% - **** ** use ***** ********* *** site ******"

*******, **** **** ********* that ***** **** ********* just ***** ***** **** for ***** ***, **** a ** **** **** more ******** ********** **** required.

  • "**%, ****** ** **** of ****** *** ******* pulling ** *** ******* to **** ** **** views. **** ********* *** PCs ** ***'* ** review *******."
  • "**%. **** ** ******. Can ******* ***** ** a *************/*****/******** *** ** more ******** *********** ** needed, **** *** *** on * ***********/******."
  • "***** * ***. ********* for ******* ********* *** sometimes *** ******** ** push *************."

IT ****** ****** ***

*********** ********* **** ******* IT ****** ***** ******* the *** ** ****** apps, **** **** ********* using ********* ******** **** no ****** ******.

  • "**%. **** **** ** the ******* ** **** who ******* *** ***** accidentally ** ******* ***** waste ******** ****, **-**** fuel ********, ***. *** 10% *** ***'* *** either ***** *** ******* for ******* ******* (** need *** ***** ***** viewing) ** **** ***'* want ** ***** ***** restrictive ** ********** *** the ******* ** **** remotely."
  • "*% ** ** ******* customer **** **** **, 95% ** ***. * think *** ********** ** such ************ ** *** hardest ***** *** ********** level *********. ******** ******* to *** ******** ************ paths ** * **** deployment **** ******* ********* InfoSec *** ** *** is *** **** ***** the ******** ** **** type ** ******** ****. A *** ** ********** folks *** ****** **'* not."
  • "***** ** ***** *******, and * ***** ****** use ** ***********, **** of *** ********** ********* aren't ***** ** ***-** the *********** *** ****** devices ** ******** ******* remotely. *** **** *** use ** **** *** again *** ******* *-** camera ***** *******. ********* ones ***** ** *** up **** ********** ** other ******** ***** ** control ******* ** **** who *** ***."
  • "**** ********** ***'* ***** mobile **** ** ******* or ***'* ***** ****** to ******* ** **** few *** ****."
  • "******* ** **** ******** base ** *********, **** little ****** *** *** because ** ** ******* issues"
  • "**** **** *%. ** have **** ******* ******** loading **** ** ********* phones ** ***** ** department ******'* ***** **."
  • "**% ***** *** *** niche, ********* *** ******* require * ****** ****** network."
  • "****** ****. ****** ** IT ********."

*******

***** *** *** *** factors ****** ** ***** additional ****** *** ******:

  • ***** ******:****** *********** ***** ***** have **** **** ** develop ****** ****, ***** providers **** **** **** likely ** ******* ***** featured ****** *** *** apps, ****** ****** *** more ****** ** ******** as ***** ******** *****.
  • ** ******:******-********** *** **** ******** AI ********* ** ****** more ******, ****** ****** push ************* **** ******, where **** ********* ********** sent ***** ******.

*******, ** ****** *********** are ***** ****** ** exist, ********** ** ***** drivers, *** ****** ************* with **/* ********** *** still ****** ** ****** mainly **/***-***** ***** *******.

*******, ******, *** **** are *** ****** **** mainstream ***, **** *** next *** *****, ***** not ***** *** ****** apps **** ****** * distinct ********.

Comments (12)

* ******* ******* ***** in * ************. ** can't ***** ******* *** cost ** ******* * 24/7 ***, *** ** will *** ***** ****** 3-5 *****. *** ** our ***** *** **** ExacqVision/Axis. ** **** *** of *** ******* ********* internally, *** **** * desktop ****** *** **** up ***** ******. **** a **** ***********, ** order ** **** *******, a ***** ** * laptop ** ********, *** a ******* ** *** into *** **** *******.

**** ****** **** ***** with **** ***** ***** they ********* ***** *** cameras ** ****, *** were **** ** *** a ********** ***. *** interface ** **** ** operate, *** ******* ******* is ********* *** *** purpose, *** ** *** some ***** ******** **** are ******.

*********, *** *********** ******* the *** ******* *** made, *** *** ******** is ***** ** ** why ** ** ** much **** ********* ** access *** **** *******.

* *** ******** *** ExacqVision *** ** **** it ***, *** ** performs ********* ******. *** App ** ********* ** a **** ******, ** was *** ** ** IT

***** *** ********** ******** concerns **** ******* ****** feeds ** ***** *******, but ******** ************ *** evolving, *** *** *** designers *** ***** ** have ** **** **. I ***** ** ** far ** *** **** a ***** *** *** will ** * *********** for ****** *** ************* in ** ****.

* **** *** *** should ***** *** ********** users ** *** ******** cameras. ** ***** ** have * ****** ** every ****** ****. ********** operations ***** * ****** in ******** ********* (** they *** *** ********* and ********* ******** ** they *** ** ***** of ********* ******* ***** hours). *** ** **** should ** ******** ***** technology **** ** **** today.

* *** ******** *** ExacqVision *** ** **** it ***, *** ** performs ******. *** *** is ********* ** * City ******, *** ** by **. *** *** is **** *****. ***** each ****** ** ******** to ** ********* ** the *** ****, * often **** ** ****** a *** *** **** reinstall ** ** ***** to *** *** *****. A ***** ****** ****** is **** ******** *** works ****** ** * fraction ** *** **** (but ** *** **** vulnerable ** * ****). Where ** *** ***** medium? ** ** ******** for *********** ** **** their *** ** ********?

*** ****** **** ** that *** ****** *** platforms *** ***** ** have ** ******* **** more ******* ***** *******, we **** **** **** for * ***** ***, its ******* **** *******. Consumer ****** ** ***** to ***** ****** ** the ******** ********, **** like ** **** ********** else. ** * ***'* get * ****** **** from * ****** ** my ****, * **** find * ******* ******** that **** *** ** there.

Agree: 5
Disagree
Informative: 3
Unhelpful
Funny

**** *** **** ******* have *** ***** *** AXIS ********* ******* *** app? * **** ******* using ** *** ** works ****** **** **** the ******* ** *** up ******** ***** *** doesn't ***** ******** ******* for ******** *****. **** users *** ****. ****, cameras *** **** ** on ****.

** ** ****** *** robust ** *** *** it ** **** *** for **** ** ** fantastic!

Agree: 3
Disagree
Informative: 1
Unhelpful
Funny

***** ****** *****. **** is *** ******* ********* I **** **** **** of *** ***** ************ manufacturers, ********** *** *****'* who **** **** ****** for * **** ****. Out ** **** **** that *** ********** ** use *** ***'* **** modern.

*** *** **** **** to *** **** *** times *** ****** ***** mobile **** *** ***** clients. ***** ** ******* worse **** ****** * sale ******* *** *********** solution *** * ***** modern ******* *** **** to *** ********* **** though **** ******** *** much ****** *** ***** needs *** **** **** a *****.

**** ***** **** ********* need ** *** ** the *** ********* *** the ***** *******.

**** **** ** ***** in ***** ** ****.

Agree: 2
Disagree
Informative
Unhelpful
Funny

****** - ***** *** Mobile *** *** ***** features **** ****, **** and ****** ***** **** the ******** ************* ** not.

Agree
Disagree
Informative
Unhelpful
Funny

* **** ******, ** Home, ****, ****, *******, and **** ********* ** my ***** ** *** into *** *** ******* I **** ** *** work *** ********. ** is * **** *** couldn't ** ** *** without *** ****.

* **** **** **** access *** *** ***** mobile ******* *** *** business ******* *** ********* understood *** *********. *******, now ** ** ********* dual ************** *** *** codes ** *** ****** used *** ******* ********. It **** ** **** to ***** **** ** are ****** **** **** through *** ***** ***** but ***** ****** *** still *** ****** ****** for ******* *******. ** I ********** ********* ****** for ****** *****.

Agree
Disagree
Informative
Unhelpful
Funny

*'* *******, **** **** of ******** *** *** in **** *** *** large ****** ** **** an ** ********** *** rank-and-file ********* ***** **** access ** ******* ** a ********?

Agree: 1
Disagree
Informative
Unhelpful
Funny

*** **** *** **** employees **** *** ****** it ** ***********, **********, and **********. ** ***************, it ***** *** **** for * ****** ** get **** **** *** out ** ***** ******. If *** **** **** to *** ** *** about ** ******* ** may **** **** * 90-minute *******. ** *** cameras *** ** ***** eyes **** ***** *****. Used ** ******* *********, processes, *********, ***.

****** ** ** ***** personal ****** ******* *** a ***********, *** * necessity.

Agree
Disagree
Informative: 1
Unhelpful
Funny

** *** *** ******** we've **** (***** ********** isn't * ***** ***), 100% ** *** ************** *** ****** ***. Some ** *** ******* don't **** **** * security ******* **-****, ***** mind ********* ** *** NVR. ***** *** ********* small ********** *** ***** to ******-***** **********, ****** where ******** ** ********* and ********* *** *** something **** ** ********* considered ** **** ** a ***** *****.

******* *** **** *** many ** *** ******* such ** ** *** apartments ****/**** ***-****. ********* footage ******* *** ****** app ******** ****** ***********. Secondly, ** ********* ******* the *** ** * back **** ** ***** space **** ***'* ********** accessed, ** **** ** they *** **-****, ******* there ******** ******* ***'* convenient. *****, *** *** on-board *** (*********) ** not ************ **** *** getting **** ** *** into *** *** ********* is ******* *** ***********, so *** ****** *** provides **** ****-****** **********.

Agree
Disagree
Informative: 1
Unhelpful
Funny

*** "** ***'* ****** it" ********* ***** ****** to **. * **** in ********** ** *** that ** *** *** way ** *****. *** legacy *********** *** * standalone ****** ***. ** does *** ********* **** the ***. ***** *** app ******** ** *** NVRs ** *** ***** same ***** ** *** windows ****** *** ***** same ************ *****. ** need *** ** ******* to ******* **** ** AND *** ****** ** using *** *** ** my ***** ***** ** the **** ***** ** access.

** ***** *** ** use **** *** ******* there ** ** ***** log *** **** *** their ******. ** **** day ****** *** ***** the *** ***** (***** to **** * ******* of ******) *** *** access ** *** *********** VPN ******* *** ****** from ***** ***** *** ITcould *** stop it.

*** *********** *** *** a ****** ********** ****** app **** **** ********* fully **** *** *** VMS. ****** ****** ** provided ** * ********* service ** *** *** doesn't ****** *** ***** directly. *** *** ******** on **** *** ** if *** *** ******* allows **** **** ** the ****** (*** *** web ****** ** *****) then ** *** ** more ******* **** *** access. ** ***** (*** maybe ****) *** ** to ****** ******* *** appropriate *** ******* *** that ** *** ** could ********.

*** *** *** *** has **** ***** ****** control ** *** *** admins (***** **) *** and ******** **** ***** mobile ****** ** *********** but **** **** ** their **** *** ***' call.

Agree: 1
Disagree
Informative
Unhelpful
Funny

"*** *********** *** *** a ****** ********** ****** app" - **** ** like *** **** ** the **** **** *******. Many ***** ** **** seen **, *** * don't ******* **.

Agree
Disagree
Informative
Unhelpful
Funny: 2

**** *** ** ******* mobile *** ***** ***!

Agree: 1
Disagree
Informative
Unhelpful
Funny

** ***** ******* ** right ***** *********???

*********** *** ********** ***** now-a-days. ********* **** ** with * ******** *******/******** that ** ********** *** lower-cost (****** ******* **'* a ******** ********). *** customers **** *** **** of *** *** **** it ********** **** **** use-cases *** **** ***** won't ****** ** ******* are **** **** ********** to **** ***** **** to ********** ****.

Agree
Disagree: 2
Informative
Unhelpful
Funny
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