Milestone Systems Favorability Statistics 2023
Milestone was one of the first and biggest VMS providers but with the market evolving to the cloud, what do integrators think about Milestone in 2023?
In this report, IPVM examines statistics and commentary from ~190 security integrators on Milestone's positioning, pros, and cons.
For more on Milestone, read Milestone Relabels Arcules as "Kite", Top Alternatives to Milestone, Milestone Restructures, and Restricts Partner Program and Favorite VMS/NVR Manufacturers 2022
Strongly *** ********
*********'* ****** *** * ****** *** positive (+**%), **** **** **** **** of *********** ****** * ******** ****, however, *** ******** (********* *****) *** 2 ******** ******** ******.
Favorability *********
*********'* ************ ** ** ** * percentage ****** ******** ** * ***** ago, *** ***** *** ** *** know ** **** ** ******* ***** the ***** **** **** ** ** percentage ******.
Less ******** ***************
*********'* *** ************ ******* *** ** (+17%) ** **** **** ** *** net ************ ****** *** ** (+**%).
Negative ******** ****** - ****** *** ***** *********
***** *** ******* **** *****, *** comments ********* ******* ***** *** *********.
**** *********** ********** **** ********* ** not **********:
- "********* ** ******* ***** *********** *** developments **** ****** ******. ***** **** product ***'* ******* *** *****. ***********, the *** ***** ******** ** ****** solutions ******* ********* *** ***********. ********** and *********** ********* ** ******* *** a ***** ******* ******** * ***'* see."
- "*** ****** ***** **** ****. ** very ******. *** ***** ** ** innovation ** *** **** *** *****. Their ***** *** ********, ***** ** very ****, *** ********** **** (****) is *******. ** **** ***'* ****, other *** **** **** **** * lot ** ****** *****."
- "***** ********* *** * **** **** however ***** ******* ** ******** *** catch ** ** ****** *********** ****** with ***** *********** ******** ** ******* sales *** **** **** ********."
- "********* ***** **** *** ********* **** lost *** ***** *** **** ****** the **** *****. ***** ******** **** many ***** ***, ** ***** ***** like ****'** **** ****** ******* **********."
- "*** ****** *** *****. ****** ******** intensive, ****** ******** *** *** ***** when ******** ** ******, **** ********** and *** ****** *** ***** ** just * **** ** ********"
- "****** ******** ************ ***** *** ****** improved ** *** **** ** *****. They **** ****** ******** *** **** need ** **-******** ***** ********* ******."
- "*** ******** ** ******* ******** *****. Seriously *** ****** **** **** *** recorded ******* ** *** ****? *** entirely **** ***** *** ******* ** going."
- "* **** **** **** **** ****** forever ******* ***** ******** ******** **** by ******* ***** *** **** **** I *** **."
- "****** ****** *****, ****** ********, ** synergy **** ***** ****** *********....**** *****"
- "****'* ****** **** *** *****, **** of ***** ******* *** ******** ** Genetec *******."
- "**** *******. *** ******* ***** *********** in *** *********** **********."
- "******* ****, *** *** ****** ** out ** **** ******** ** ***** offerings."
- "******* ******, *** ******* ****** *** eight **** **** ***** ***."
- "***** ****** ***** *** ** *** decline ** *** ******* ****."
- "***** ****** ** * ****** ****** but ******** *** ********."
- "********* *** **** ***** ****."
**** *********** **** **** **** ** work **** ********* *** ******* ***** so:
- "********* ** **** *** ***** *** a *** ** ** ****** **** but **** ** *** ********* ******* have **** ******** **** ******** ** Genetec."
- "**'* **** ********. ** ***'* *** it **** ******* *** * ***** had *** ****** **** **."
- "** ** ****** ***** *********, *** I **** ******* ******** ** ****** about ****."
Confusion **** ***** *********
******* *********** ********* **** ********* *** confusing ***** *********:
- "* ***** ********* ** ********** ********. Relatively *** **** *** ********. **** cloud ******** **** ****. *** *** negative ** * **** ** * way ** ********* ******** ********* ******* via *** ***** **** ***** ********** can."
- "***** ********, **** ** ************* ********** to **** (** *** ***** ******** about ****, *** ********* *** ***** promising * **** ***?)"
- "******* - * ** ******** ***** Milestone's ***** ********* *** **** ***** position ** ********* ***** *********."
- "*** *** ******** * ***** *** is **** ******** *** * ***** strategy. * ***'* **** ** **** makes ** ******* ** ***."
*** ****, ************ ******** ******* ** "****"************ ********* ******** *****, **** *** Competing **** *******.
******* ******
************, ***********' ******** ******** ***** ****** generally ********** **** **** *****:
- **** *** / ********
- ********* ******** ****** **** ********* - easy *.*. ***********
- ******** / **** ***********
- ********** *****
- *********
- ***** ***** ** *******
- **** **********
- ******** ** ******** **********
- ******** ** *** ******* *****
**** ***
*** **** ****** ******** **** *********** was *********** ***** *** ***:
- "* ***** *** ******** *** *** client. * **-** ****** *** * client **** **** ***** ***. *** clients **** **** *** ** ****, Genetec *********** / ****** *********** ***** have **** ***** *** * ******."
- "** *** ********* ***** *** ********* like *** *******. **'* **** ** use *** ** * **** ****** VMS. ** ********** **** ******* ***** platforms (******, *****, ***.)."
- "********* ******* ** *** #* ** to ***. ******** ********, ********* ********, and *******. ** *** ** ******* at *****, *** ** **** ****** the **** *** *** **."
- "****** **** **** ******* ***********. *** users **** ** **** ** **** features *** ** *********. ** ***** choice *** ** ********** *** **** hundreds ** *****."
- "******* **** **** ** **** * solid, **** ********** ***. ***+ ***** to *** *** ***** ***** ** mid-size *************."
- "********* *** ********* *** **************. **** reasonably ******. **** **** ***** *** dollar *****."
- "****** ** ***** ********** ********** ****** Partnerships **** ***** ******** *********."
- "**** ***** ***. ** ***** ** video ******** **** **** **** ****** to ******."
- "********* ** * **** *******, ***** VMS ** ***** ** *** **** how ** *** **."
- "**** ****** ******** **** *********** *** have * **** ******* ***."
- "**** ***** ******** *** ***** ** user-friendly ** ***** ***."
- "*** **** *** ***** ** *** best *** ** *** ********."
- "*** **-** ***. **** ** ********, and ** *****."
- "** ** *******, *** **** *** platform."
- "***** *** **** ******** ************."
- "**** ****** *** * *****, ***** VMS."
- "**** **** * **** *** ******."
- "********* *** * ****** ***."
- "**** ***** ***."
**** ******* *** **** ******* ******** like *****:
- "*** ******** ** **** **** ********* rarely ******** *** ******* *****. **** seem ** ** **** ******. **** are * ****** ****** *** **** are ****** **** ******** *** *************."
- "* **** ****** **** ********* *** over ** **** *****, **** **** been *****, *** *** ********* **** developed **** *** *****. ***** ******* and ********."
- "***** *******. **** ******** *** *** be **** ** *** ******** ********** of ****.***** ** *** **** *** * small ********** ******."
- "**** ******* *****, ****** **********, **** hardening, ***** *** ***** ********, ****** integration ** ***** *****."
- "****** ******, **** **** ****** ***** this ****** **** ****. ******* ** good."
- "**** ******* *** ******** *** **** on-prem ******** ** *** ******."
- "***** *******, ***** *******, ***** ********."
- "**** ***** *** *** ******** *** top *****."
- "********* **** **** **** **, ********* well."
- "* **** *****/*******/************* *****."
- "**** ********, ******* ** *******."
- "**** ********."
********* ******** ****** **** ********* - Easy ******. ***********
**** *********** ***** *********'* **** ********* is ****:
- "***** *** ** *** *****, **** to ***, *** ***** **********; ******** tiers ** ****** ******* ********* ** the *********** *** **** ** *** job."
- "**** **** ** *** ** *** use. *** **** ******** **** *** be *** **. **** ** ****** video."
- "* **** **** ****** **** * few ** ***** *******, *** **** mostly ****** ****-********."
- "**** ** ** ******** **** ***** and ********* *** *** *********."
- "* **** *********'* ******* *** **** of ***."
- "****** ** ******* ****** ** *******."
*******, **** ******* *********'* ********* ** too ***********:
- "** **** *** ***** ********* ******* milestones. *******, *** ** *** *********** operation ******, ***** ** *** **** it **** ****. ** **** *****, security ****** ******* ****, *** ** Japan, ******** ****** *** ***** ******* people, ** **** ***'* **** *** to ******* *********** *********. *******, *** product ****** ** ********** ******* ** the **** ******* ** ****** *** can ** **** **********. *** ****** who ****** ** *** *** ******* up **** *** **********."
- "** **** ** ******* **** ******* for ****** ********, *** **** ******** to *** **** ****** *******. ** still **** * *** ******* ***** it *** ** *** ****** **** reliable. ** ******* ********* ***** *** product ** *** *********** ** ** (which ***** ** **** ** *** flexibility) *** *** ******* *** *** kept ** **** **** ** *** other ***********."
- "* *** * **** **** **** them *** * ***-**** ********. * was *** *********, *** *** ***********, not *** ****-********, *** ******** *** poor, *** **** *** * **** experience. **** *** **** ******** **** them *****."
- "* ***** *** ********* ** ******* cumbersome ** *** ** **** ******** are ********** *** ** *****'* **** well, ********** *** ****** *****."
- "* *** ** ******** *** ***** the ****-************ ********* *** *** ******** space ***** *** ******* ****** **** needs ** ** ** **** *********."
- "****** **** *** ** ************. ****** solid *******, ******** **** ** ***** architecture ***** ***** ** *** ****."
- "***** ****, *** ****** ******* *** resource *** *** ********."
- "***** ****** ********* ***** ***** ******…"
- "***, ** ** ********* *** ******** users."
- "**’* *** **** ****-********, ******."
- "****** ***********."
- "***********."
******** & **** ***********
**** *********** ******* *** **** **** like *********'* ********; ******* ******* *** its **** *********** **** *****:
- "** *** * *** ** *********. Often ********** **** *****, ********* ***. Since * **** **** ** **** it ****, * *** ** *** those ******** *** **** * ** not ************. **** ******** ** **** up ** **** ** *** ********* camera ****."
- "********* ** ***** ** *** ************ and ** ** *** **** ** interface **** ***** ***** ** *** main, ***** **** ********. **** ***** said, ***** *** *** *** ********* costs ******** ** **** ** ** solid *** ********, *** ** * cost."
- "***** ***** ********* - ***** ****** (re-branded ********) ** **, *** *********** to ******* *** ********* *********. *** make/models ** ******* ********* *** ********** and **** ** *****-***** ************."
- "* **** ********* *******. **** **** a ***** ******** ********. ** **** integrates **** **** ****** ******* ******* like *******. *** *********** ***** * little ******* **** **."
- "***** ********* ****** **** *********. **** do **************** ****** **** *** * know *** ***** ******** * ******* position. ********** *** ******** *******."
- "** **** **** **** * ********* for **** ** ***** *** **** the **** ******** *** *** ****** of ********* *** ****** ** ****** over ** **** ****** ** *********."
- "****** ******** ************* ** *** ****** I've ****. ***** **** **** ***** every ****** **** ****. ******* - squeezed *** ******* ****** *******."
- "**** *********** **** ****** ******* ******* with ***** '*** **** ** *****,' wide ******* *** ******* *** *** party *********."
- "**** **** ** ** ** **** platform ** ****** ***** ****** ************ so ** ***'* **** ** ***** whose ****** ** *** *******."
- "***** ***, ***** **** ****** **********. Licensing ***** ** *** ** ***** for ******* **** ******."
- "**** ******** *** **** *** **** integrations ***** **** ** ******* ** a **** ***** ** **********."
- "**** ******* *** *** ******* ***** and ********** **** **** *************."
- "* **** *** ******** ********** **** a *** ** ******* *** ** very *******."
- "**** ******** ******. **'* ******** *** support ** **** *******."
- "* **** ******** ** ******* ** the *****."
- "****** ******** ** **** ********."
- "*********** **** ***** ********."
- "***** ***** ** ************."
- "**** ***** ********."
- "********** ****."
- "**** ******."
*** ********** ********* **** ********* **** not ********* **** ***** ****:
** *** *********** ****, ** ***** Integration **** ***** ** ******** ****.
******* *********** ****** **** ********* *** limited ****** ******* ************ *** ** not ******** ******:
- "****** *** ******** ***, **** ******** prefer ***** ******** - **** ***** team, **** *********** **** ******** ****** control ** **** *****."
- "****** *** **** ******* ****** ******* integrations."
- "* ***'* **** ***** ********** ** they *** *** ** ********."
Enterprise *****
**** ********* **** ********* ** **** suitable *** **********-***** *********:
- "**** ** *** **** ** **** deployed ********* **** **** ********* ****** buildings, *************, *** ***** ***** *****-******** complexes. ** ********* **** *** ********* large-scale ******** *** ** **** **** the ******* **** **** **** **** 32 ******* *** **** **** **** to ****** ***********."
- "********* ******** * **** ***** **********-***** solution. **** **** * *** ** the ************ *** ******** **** ***** customers *** ******* ***. * **** believe ********** **** ******* *** * good **** *** * ******* **** get **** ************* **** ********* **** already **** *******."
- "********* ** ***** *** ******* **** need * *** ** ***** *** whistles. ***** **** *** ******* ******* too *** *** *** ******* ******* many ***'* **** ****** ** *** the ****** *** **** ******** ** those **** ***'*."
- "****** ******, *** ** ********** ******* with *** *** *****/******** ***** ** confusing ** ********* *** ** *** gate."
- "* **** ********** ****** - **** architecture & **** ************ **** ***** systems."
- "*** **** ********, *** **'* * well-liked ****** **********-***** ******."
- "****** ******** ****** *** *****-***** ***********."
*** *********** ********* *** **** ********* can *** ******** ** *** *****:
- "* **** ****** ***** *** ******** from ********* ** *** ****. * think **** *** ** ******* ******** as *** ** *** ************, *********, and ****. * **** ***** **** a **** *** ** ***-**-**** ********* and ** ** **** (******* ********) that ***** **** *** ******* ** the ***** ****. ****** ****** **** I ***** *** ** *** ******* tons ** ******* *** *** **** install."
- "**** ******* **** * ***** *********. Innovate *** **** ******** * ***** platform ** ***** ***** *** **** to ** ********** ****** ** ******."
*********
***** ***** *** ***** **********, *** most ****** ********* *** **** ********* is *** *********:
- "** **** **** *** * *** but ***** ********* ***** *** ********** even ****** **** ******* ******* ****** with ******* *****. ** ****** ********* to *** *** ************'* ********** ********* rather **** ***** **** *** **** software ** ***** ******* ******* ***** that ********** *** ** ***** **** hardware ************* *** *** ******. ***** appliances **** ***** ********* ** ** never **** *****."
- "** *** ** ********** ***** ***'* go, ********* *** **** ** ** near *** *** *** * **** time. ** **** *** ***** ** use ** **** ****'**. ** **** complaint ** ****, *********** *********, *********** licensing ********, **** ** *** ***** certified *** * ****** ****** *** the *** **** ** ***, **** others."
- "**'** **** ********* *** ***** *** they ** **** * ***** *******. We **** **** *** **** ********* to *** *** ******** **** **** of ***** ***********."
- "**** ********* **** ********* ***** **** time ***. ******* ****, ** *** cost *** **** *** *** ***** wasn't *** ****. *****'* **-********* ** some ****."
- "****** *** ***********, *** ****** *** truly **********-*****. *** ******* ******** ** the ***** ********* ** ***** ** get **** ******** ** **** ** our *******."
- "**'* **** *** **** ** **, we *** ********* **** ** *** Milestone **** ** ***** **** *** lower ***** *** ****** ******** **."
- "********* ***** ***. *** ******* ** with *** ******* *****, ********** *** the ******** ** *** ******."
- "***** ****. ********* ** **** *** systems **** ****** ******* *** ******* sites."
- "** ********** **** **** *** * heard **** **** *** **********."
- "********** *******. ** ******** ** * much ****** *******."
- "********* ** *** **** *** *****."
- "********** *** **** ** **."
- "****** ****."
- "*********."
*******
**** *********** **** ********* *** **** tech *******:
- "********* ***** ** * ********** ******* in *** **** ** ***'* ** anything **** ** *** ** **** had ****** **** **** ******* ***** tech ******* ** *'* ***** ** give ** ********* *********."
- "********* ** *****. * *****'* *** to **** ** *** **** ******* in * ***** *** ***** **** I ***, ********** ** *** **** of ******** ** ***** ** ************* they **** ****** ************* *** *******."
- "** **** * **** **** ** Milestone *** ****** ******** *** **** New *******. ** **** *** ********* support *** ******** ** ** ********* and ***** ******* *** **** **."
- "**** *******, ********, ********** ****** *** vanilla ***. *** ******** ******** ******* advanced ******** **** *** ***’* **** up ******* *** ***********."
- "** *** ******** ********, **** * great ***** ***, *** **** *******. Have **** ******** **** **** *** years *** **** **** **** ******* with **."
- "******** ********** **** *** ********* ******* teams. ***** ********* ** ***** ****** to ***** *** *** ******** *****."
- "** **** *** **** ******* **** Milestone, *** ***** ******* ** ******* better **** ****."
- "********* *** ****** ******** **** ******* and ** * ***** *******."
- "**** **** ***** ******* *** ***** product ** * **** *********."
- "**** ** ***** ****** ** *** support ** **** **** *** ********."
- "**** *******. **** ******* **** *** pay *** ****+."
- "***** *** **** *********."
- "********* *******."
******* ****** ********** ***** *********'* *******:
- "******* ************* ******* *** ** *********** at *****. ** ********* ***'* ******* support ****** ** ** * ***** 2 ***** *** ** ***** ** take **** ** *** *** ***** escalated. *** *** ******* ********* *** hurt **. ** ** **** ********* service **** *** ******** ** *** sales **** ******* ** **** ******* Expert ** ********* *********."
- "******** * **** ****** *** ******** VMS, ***** ********* ******* ** *** region ** ****."
- "**** ******* ** *** **** **** point, ***** * **** **** ** solve ********."
- "**** **** ** *** **** *******."
**** **********
**** *********** **** ********* *** * good **********:
- "*** ******** *** ** ***** ********* in *** ********. ***** ** **** a **** ********** *** ****** *********."
- "**** - ********* ***** ********** *** ability ** ***** **** ***** ** very ***** ********** ************."
- "*'** ***** **** ****** *** *****'* used **** **********."
- "*** ** **-** *** **** ********."
- "******* *****."
************, *** ********** **** *** ***** is *** ****-*********** ** ***** ******:
* **** *** * *** ** positive *********** **** ********* ******* ** an **********. *******, ** ***** ** if ****** ****** ***** ** ********* Systems. * ***** ***** ** * lack ** ************** ** ********.
******** ** ******** **********
******* *********** **** ********* *********** *** Milestone:
- "*** **** *** ***** & **** Meraki, ********* *** *** ***** & isn't *** ***** ***********. **** *** catching ** ** **** **** & are **** **** ******** *** ***** domain **** ***** *** **** ******* - *** ** *** **** ** enter **** ****** ** **'* ******* maturing."
- "****** ******* **** * **** **-**-****** strategy. ****** ********** ******* *** ****."
- "**** *** ******* ***** ** ***** designing **** - ***** ****** ******** is **** **** ********** **********-***."
- "*******: ******* ** ** ******* ******* the ********** ************."
******* *****
*** *********** ********* ** *********'* ****** model:
- "**** **** ** * ******** ******* they ***** *** **** ** ** as * ****** ** *** ********** with *** ******* *** **** ******** but **** **** * **** ***** the ******** **'* * **** *******."
- "****** ******* ** ******* *** ****** change ** ******* *****.
*** ********** ********** ***** *** ********* does *** **** **** ******* *******:
* **** ** *** **** ******* our ******* *** ******** *** ******* we *** *** ** * *******, but ***** ****** ** ***** **. If **** ****** ** **** ****, we'll **** ** ******* *** **** will ******* * ******* ****** ****** as ******.
**** ** * ********** ******** ******* for ********* ** *** *******'********** ** ****** ******** ** **%*** *** ************* ******** ************.
*******
***** *********'* ******* **** *** ****, Milestone **** **** ** ******* ******* innovation *** ******* ** *** ***** offering ** ** ***** ****** *******.