We have had and continue to have an extremely positive relationship with Lenel. Yes...they have listened and are steadily making improvements all around. Great product!!
Lenel Improving Customer Support
Published Feb 21, 2017 14:26 PM
Lenel has faced significant criticism recently (see Lenel Partners Angry, Lenel Does Not Care, Worst Access Control 2016, Lenel Favorability Results 2017).
However, Lenel is making some major improvements, first noted by own of their customers on IPVM, and verified with other sources.
Inside, we examine what Lenel is doing to improve its customer support and overall position.
Increasing *******
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**** ***** ** *** **** ****** staff, *** ***** ** ******** *** those **** ********* *********** ** * strong **** ** ******* *** ** the **** *********** ****** *** ******* faces.
Improved ***********
***** **** **** *****, ******* *********** times *** **********. ** ********, **** direct *********** ** ****** **** ****** management. **** ***** **** ****** **** ****** and *********** **** ******** *********.
New ******* ***********
********, *** ******* *********** ** ***** prioritized. ** ******* ******* **** ****** ***********, *** ****** ******* *.* ******* adds ***** *** ****** ********** *******, line ** *******, *** ****** ******* to *** ******* ****** ********
***** *****'* ****** ******** *********, *** new ******* ** **** ******** *** hardware ***** ** ******** ****** ** internal ************ *** *********.
Positive ***** *** *****
***** ***** ****** ***** ** ******** some ***** ******. ***** *** ******** are not ***** ** ** * ****** ****** to ***** ********, ***** ******* ** have ****-***** ********** *** *********** ** ***** money ** *******. ********, **** ** have * ****** **** ** ********** built **** *** **** ****** * decades ** ** **** *** ******** to ******* ******* *** *** *** technology, **** **** * **** ****** of ********* ***** ********** *******.
Comments (3)
UI
Undisclosed Integrator #1
Feb 22, 2017UI
Undisclosed Integrator #2
Feb 23, 2017Funny. Just read this article today. Then TODAY, I've had techs from two different parts of the country complain about hold times that exceeded one HOUR. So, whatever changes they've implemented seem to not have made an impact....yet, at least.
Ross Vander Klok
Feb 24, 2017