Lenel Improving Customer Support
Author: Brian Rhodes, Published on Feb 21, 2017Login to read this IPVM report.
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Comments (3)
Undisclosed Integrator #1
We have had and continue to have an extremely positive relationship with Lenel. Yes...they have listened and are steadily making improvements all around. Great product!!
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Undisclosed Integrator #2
Funny. Just read this article today. Then TODAY, I've had techs from two different parts of the country complain about hold times that exceeded one HOUR. So, whatever changes they've implemented seem to not have made an impact....yet, at least.
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