Lenel Improving Customer Support
By: Brian Rhodes, Published on Feb 21, 2017Read this IPVM report for free.
This article is part of IPVM's 6,367 reports, 855 tests and is only available to members. To get a one-time preview of our work, enter your work email to access the full article.
Related Reports
Lenel Favorability Results 2019
on Mar 26, 2019
The positive news for Lenel is that integrators do not dislike them as much as they used to.
The negative news for Lenel is that integrators...
Exacq Improving Technical Support, Responding To Integrator Complaints
on May 21, 2018
Exacq had been a long-term favorite of integrators, but since their 2014 Tyco acquisition, Exacq has fallen in IPVM integrator studies (though...
Top Problems For Integrator Project Management
on Feb 13, 2018
Security projects routinely encounter issues that jeopardize deadlines, create confusion, and shrink profits. Unfortunately, there are common...
Favorite Software For Remotely Supporting Video Surveillance Systems
on Feb 07, 2018
Being able to remotely support video surveillance systems is important both to reduce costs (eliminating truck rolls) and for...
Cabling Best Practices Guide
on Jan 03, 2018
Surveillance cabling can be a major problem. Poorly installed and maintained networks are often costly, lengthy, frustrating ordeals to...
Top 5 Improvements For Manufacturer Sales People
on Jun 28, 2017
Manufacturer sales people are very important to integrators, but it takes more than just punching a clock to be successful and truly valuable to...
Manufacturer Sales People Are Very Important - Statistics
on Jun 26, 2017
IPVM's integrator statistics show what sales people say regularly:
Sales people are very important.
From 150 integrator responses:
While...
How Integrators Use IPVM
on May 24, 2017
150 integrators explained how they use IPVM and how it helps them stay informed and improve their business.
The 4 main uses integrators cited for...
VMS Update Automation Compared
on Mar 20, 2017
Updating VMS software can be a tedious and time consuming processing, which historically has required users to access each machine, download update...
Most Recent Industry Reports
Verkada: "IPVM Should Never Be Your Source of News"
on Jul 02, 2020
Verkada was unhappy with IPVM's recent coverage declaring that reading IPVM is 'not a good look' and that 'IPVM should never be your source of...
Vintra Presents FulcrumAI Face Recognition
on Jul 02, 2020
Vintra presented its FulcrumAI face recognition and mask detection offering at the May 2020 IPVM Startups show.
Inside this report:
A...
Uniview Wrist Temperature Reader Tested
on Jul 02, 2020
Uniview is promoting measuring wrist temperatures whereas most others are just offering forehead or inner canthus measurements. But how well does...
Dahua USA Admits Thermal Solutions "Qualify As Medical Devices"
on Jul 02, 2020
Dahua USA has issued a press release admitting a controversial point in the industry but an obvious one to the US FDA, that the thermal temperature...
Access Control Online Show - July 2020 - With 40+ Manufacturers - Register Now
on Jul 01, 2020
IPVM is excited to announce our July 2020 Access Control Show. With 40+ companies presenting across 4 days, this is a unique opportunity to hear...
Hanwha Face Mask Detection Tested
on Jul 01, 2020
Face mask detection or, more specifically lack-of-face-mask detection, is an expanding offering in the midst of coronavirus. Hanwha in partnership...
UK Government Says Fever Cameras "Unsuitable"
on Jul 01, 2020
The UK government's medical device regulator, MHRA, told IPVM that fever-seeking thermal cameras are "unsuitable for this purpose" and recommends...
Camera Course Summer 2020
on Jun 30, 2020
This is the only independent surveillance camera course, based on in-depth product and technology testing.
Lots of manufacturer training...
Worst Over But Integrators Still Dealing With Coronavirus Problems (June Statistics)
on Jun 30, 2020
While numbers of integrators very impacted by Coronavirus continue to drop, most are still moderately dealing with the pandemic's problems, June...
Comments (3)
Undisclosed Integrator #1
We have had and continue to have an extremely positive relationship with Lenel. Yes...they have listened and are steadily making improvements all around. Great product!!
Create New Topic
Undisclosed Integrator #2
Funny. Just read this article today. Then TODAY, I've had techs from two different parts of the country complain about hold times that exceeded one HOUR. So, whatever changes they've implemented seem to not have made an impact....yet, at least.
Create New Topic