Lenel Favorability Results 2017
By: Brian Rhodes, Published on Feb 09, 2017
Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.
Related Reports
Viisights Raises $10 Million, Behavior Analytics Company Profile
on Dec 09, 2019
Viisights, an Israeli AI analytics startup marketing "Behavioral Understanding Systems", announced $10 million Series A funding.
We spoke to...
Access Startup Multi-Mount Aims To Streamline Reader Installs
on Dec 03, 2019
Startup Multi-Mount claims it makes installing access readers 'Fast', 'Secure,' and fit 'any size frame.' The company states its bracket 'fits most...
Directory of Access Reader Manufacturers
on Nov 27, 2019
Credential Readers are one of the most visible and noticeable parts of access systems, but installers often stick with only the brand they always...
Vunetrix Health Monitoring Company Profile
on Nov 26, 2019
Vunetrix boasts that they make the integrators the 'HERO' by using Vunetrix's monitoring.
We spoke to Vunetrix to better understand their...
Top 2020 Trend - AI Analytics
on Nov 22, 2019
170+ Integrators answered:
What do you think will be the top industry trend in 2020? Why?
For the 4th year in a row, AI/video analytics was...
Glass Doors and Access Control Tutorial
on Nov 21, 2019
One of the biggest access challenges are locking and securing glass doors.
Unlike wood or steel doors that can be modified to work with...
ISC East 2019 Show Report
on Nov 21, 2019
IPVM has finished in New York City covering both days of the ISC East 2019 show.
Here is a 6+ minute general walkthrough:
Inside this report,...
Avigilon H4 Intercom Tested
on Nov 20, 2019
Avigilon is well-known for video surveillance and access, but how well does the company's intercom work?
We purchased and tested Avigilon's H4...
Top Manufacturers Gaining and Losing 2019
on Nov 18, 2019
2019 has been an explosive year for video surveillance, with the world's two largest manufacturers, Dahua and Hikvision, being sanctioned for human...
ADT Stock Surges - "Leading The Commercial Space"
on Nov 15, 2019
Don't call it comeback... but maybe call it a commercial provider.
ADT, whose stock dropped by as much as 2/3rds since IPOing in 2018, has now...
Most Recent Industry Reports
IP Camera Installability Shootout 2019 - Avigilon, Axis, Bosch, Dahua, Hanwha, Hikvision, Uniview, Vivotek
on Dec 09, 2019
What are the best and worst cameras to install? Which manufacturers make it the hardest or easiest to install their cameras?
We tested 35 total...
Viisights Raises $10 Million, Behavior Analytics Company Profile
on Dec 09, 2019
Viisights, an Israeli AI analytics startup marketing "Behavioral Understanding Systems", announced $10 million Series A funding.
We spoke to...
Disruptor Wyze Releases Undisruptive Smartlock
on Dec 06, 2019
While Wyze has disrupted the consumer IP camera market with ~$20 cameras, its entrance into smart locks is entirely undisruptive.
We have...
Bosch Budget 3000i Cameras Tested
on Dec 05, 2019
Bosch has long had a hole in its lineup for, as it describes, "competitively-priced cameras". Now, Bosch has released its 3000i series cameras...
Anixter Resisting Takeover From Competitor
on Dec 05, 2019
Mega distributor Anixter is going to be acquired but by whom?
Initially, Anixter planned to go private, being bought by a private equity firm....
Security Sales Course 2020 - Last Chance Save $50
on Dec 05, 2019
This sales course is customized for the current needs and challenges specific to professionals selling video surveillance and access control...
Ireland National Children's Hospital Chooses Hikvision End-to-End With Facial Recognition
on Dec 05, 2019
The world's most expensive hospital project ever, the New Children's Hospital in Ireland, has chosen an all-Hikvision surveillance system including...
AVTech ~$70 IP Cameras Tested Vs Dahua and Hikvision
on Dec 04, 2019
Taiwanese manufacturer Avtech is taking direct aim at low cost leaders Dahua and Hikvision with ~$70 starlight and white light illuminator...
Ultinous European Analytics Startup Company Profile
on Dec 04, 2019
European analytics-startup Ultinous pitches customers to "Have your own video analysis service!"
We spoke to Ultinous to better understand their...
Access Startup Multi-Mount Aims To Streamline Reader Installs
on Dec 03, 2019
Startup Multi-Mount claims it makes installing access readers 'Fast', 'Secure,' and fit 'any size frame.' The company states its bracket 'fits most...
Comments (7)
Undisclosed #1
A few things -
Create New Topic
Ross Vander Klok
Their tech support has indeed improved from what it was and they have gone on a hiring spree to try to rebuild the department, but it is still woefully inadequate and will remain that way for some time. Lenel is way to complicated and immense to get up to speed in anything less than 6 months. Probably more like a year or two.
I figure they have a long road ahead of them to get to where they should be. I am hoping they can last that long and not slash other departments to continue funding tech support.
Create New Topic
Undisclosed Integrator #2
We all have different strategies and markets, which is why there are so many choices and opinions. I see a lot of companies trying to fit square pegs into round holes. The depth of selections allow me to chose a system that meets the needs of my strategies and markets.
Just like cameras, (see Integrator's Top Selling Cameras 2017) we used to sell a lot of Axis and apparently most of the people out there are selling Axis (see the survey), but now we don't sell it very much. This is mainly due to the fact that it is sold literally "everywhere" (even at Walmart.com). It became a commodity and off the shelf box item. Anyone can get Axis and and watch all the youtube videos of how to install and set up. It is the DIY of the security industry. I don't fight it - I accept it and adjust my strategies.
Regarding Lenel
1. yes - there have been some issues with support in the past and a few still today. But we are starting to see strong improvement in this area. One key thing is that they are listening to us - which they did not seem to do a year ago.
2. Some "costs" issues we run into is with small or medium systems wanting "no annual license fees".
3. The big costs and competitive issue we have with Lenel is the video integration. OnGuard video is weak, but to integrate "other VMS" pushes the cost up too much. Customers want to add more cameras, more video analytics, LPR, etc. Yes they are still adding doors of access, but video is a faster growing market. We have many customers with "other" VMS integrated into Lenel and they LOVE it. Some video integration is extremely impressive (Milestone, Genetec, ExacqVision, etc). But the cost is an issue, since we have to double purchase licenses (license for VMS and license for Lenel).
2017 seems to be a year of change for Lenel / UTC. Will be curious to see if the constant improvements and the "wanting to improve" - we are currently experiencing will continue. Also, to see if they can catch up with some of the market trending concerns (web client, video integration, database management, lower cost professional services, more "free" items, etc.)
Create New Topic
Undisclosed Manufacturer #3
Anyone looking to replace Lenel software only has to contact Mercury Security to obtain a fine list of valid, cost effective software companies that OEM the exact same Mercury Hardware.
1.Convert the Database
2.Install the New Software
3.Reflash the Firmware to the panels
4.Conversion Complete
5. 80% of Initial Investment is Saved in Place with the exact same state of the art hardware.
Magic being performed weekly.
Create New Topic
Rian Schermerhorn
It was touched on above, but I'd think that responses and opinions will vary greatly depending on whether or not an integrator is a Lenel VAR or not. Every company has issues, but I personally have seen people go from devout Lenel haters while competing with them to a 180-deg shift and loving them once they moved to a company that was a VAR.
For just about any product that has a tightly controlled VAR / dealer channel, responses will almost always be more accurate if the responders are current -- or at least recently former -- VARs / dealers for the product. Products that are widely accessible, like cameras, or really anything available through general distribution, won't matter with regard to who's responding.
My 2 cents...
Create New Topic
Brandon Knutson
As a former Lenel end-user I found OnGuard to be bloated and rather old feeling. It worked well for me (powerful features), but it was a demanding relationship and I did have to rely on my Lenel VAR to keep it running smoothly.
Create New Topic