"We tried repeatedly to get Lenel to share any positives or feedback on what they are doing but they have given no response."
Even Lenel's silent reaction can be can be summed up by the integrator's comments.
"It's not that they don't what their issues are, the way it seems to me, is that they just don't care, their mind is on one thing, "What can YOU do for Lenel"?"
John, Lenel will probably tell you that you need to first pay them for their comment as well as a recurring maintenance fee to allow their their copyrighted comment to remain posted on IPVM as well as paying for a proprietary ASCII integration piece. Without it you're only going to get a response in binary.