Lenel Favorability Results 2019

By IPVM Team, Published on Mar 26, 2019

The positive news for Lenel is that integrators do not dislike them as much as they used to.

The negative news for Lenel is that integrators overall still do not like them, as 2019 IPVM favorability results show:

fav lenel 2019

This comes at a pivotal time for the embattled access control pioneer, as their owner UTC, has taken the highly unusual step of buying a competitor, S2 and merging Lenel and S2.

Inside this note, we examine the main themes that illustrate the problems Lenel faces and which areas they need to turn around if they want to remain one of the largest access brands.

Main ******

*******, ***** ***** ***** significant ******** ** *** access ******, **** ******** illustrating ****** *** ******:

*** **** *******
******* *** *********
***-**-**** **** *********
************ ** ********

Risk ** **

***** *** **** ****** are ********** **** **** years, * *** ******* is **** *** / Lenel **** **** **. Many ********* *** ** acquisition, **** ******* ********* that **'* ******* *** dealer ******* ***** ** negatively ******** ** *****:

"***** ******* * **** ever ***** ****. * was ** ************ **** they ****** **."
"** *** **. **** be *********** ** *** how **** ***** ***."
"*'* ****** **** *** S2 ******** *** ******* fresh **** **** *****."
"*** ******** ** **** is **** **** *** very ********, *** *** product ** *****. **** the ****** ** ***********, we'll *** **** ***** next."
"* ***** ***** ******** of ** *** * smart **** - ********* they ***'* **** **."
"*'* ** *** ** hear **** ****** **. It's **** * ****** of **** ****** ***** drives **** **** *** ground *** *** ** existence."
"** **** *** ** *********** doesn't *** ****** **** or ***** *** ******."
"*** ** **** *** acquisition ** ** *** the *********** ** ** entire ******* *** *** user ****. ** *** one ****** **** **** from ***** ** ** and *** **** *** a ****** ** ***********."

** *** ******** ****, Lenel *** **** ** founder **** **** ***** Product ******* ** *** combined ******* [**** ** longer *********], ****** **** a ****** *** *********** outside ******. *******, *** well *** **** ** can **** **** *** management ******* ** ** seen.

Comparison **** ** ****

***** ******** ** ****** integrators ** **** ******** and **** ******* ** the *******, ** *** comparison ***** *****:

comp lenel

*******, *****'* ******** ******* remained *********** *********, ********* a **** ***** ** confidence ** **** * well ***** *** *********** brand.

Bad **** *******

*** ** *** '*****' complaints ******* ***** ** 2017 ** ***** ** issue ** ****, **** the *******'* **** ******* support ******* **** ******* soured ** *** ***** as * *****:

"******** **** ******* *** products, ********* **** ***'* 'Lenelify' **"
"**** ******** (*******), ******** software *** *******."
"** ** **** ******* converting ***** ******* ** many ***-***** *** *** satisfied **** *** *******, support, ** *****."
"** **** ********* **** have *** * **** time ******* ******* ** Lenel."
"**** ** *** **** well ** *** ******* space *******, ** **** have ****** ** ******** with *** *** ******* to ******* * *******, which ***** *** **** support ****** ***** *******."
"********** *** **** **** support."
"**** *** *** **** supportive *** ***** ******* for ******** ** ********** and ***** ******* **** for ****** ****** **** "expedited" ***** *** **** impressive ******* *** ***** like ******* *** ******** as *** ** ** overall ********."
"**** ****** *** ******** customer *** **** *******."
"****** ** ** *******."
"**** ***'** ** *** Lenel ****, ****** *** support."
"*** ********* ** ***** their **** *******, ** lack ** *********. **** we **** **** ******* it's ******* ******* ** a ***** ***** ** lack ** ******** ** a *******. ********* ** takes * *** ***** and ******* *** ******** Sales ******* ******** ** get *** ***** ****** up *** *****. "

Too *********

******* ****** ********* **** Lenel ** ****** *** high ******** ** ****** to ******* *** **** users. ******* ******** *********

"*** ***** *** ********* with **** ** *** they *** ******* ***** new ************ ******. *** too ********* ** ******** shudder **** ******* **** a *****."
"*** *** **** ******** for ****** ******* *** too ********* *** ** market. *** * **** tha ***** **** ******* has ****** ****** ***. Pass."
"***** *** ***** *********. Too ********* *** *** customers ******."
"** * *** **** *******, cost ** *** ******** to ** * *************, performance ** *** *****. But *** ****...? ****, they're **** *****."
"* ***** *** ******* is ***** *** **** expensive. ***** *** *** been **** ********** **** there *** ** *** earlier *****. ** *** getting **** ******** ** rip ** *** **** to *** ** **."
"**** ******* *********. **** priced. **** ******* *********."
"****** ********. **** ***********. High **** ** ***** business **** ******** ************ and ******** *********** ******."
"**** ******* *** ****** and **** *****'* ****** kept ** ***** *******."
"** **** **** **'* a **** ******** *** expensive ."
"********* ******** *** ********* it ** ** ********."
"** *** ********** **** is ********* *** ******."

Dated ********* & ***********

****** **** ******* ******* to ******* ** *** common ********* **** *******'* interface ** *** *** lags ****** ****** ** terms ** **********, ********, and **** ****** ** deploy ******:

"***** *** *** **** up **** *** *****. Older ********** **********. * have ***** * *** Lenel ******* ***. ***** put *** **."
"************ ********; *** ** the ********* ******* ***** items ***********. *** ******** structure ** * ****. Icons *** *** *** outdated. ******** ******* *****!"
"********. *** ******* *** heavy ** ******."
"*******, **** **********."
"****** *********** *** ****** control."
"******** ** ** *** old **** **** **** of ********* ** ****"
"****** *** *****."
"**’** ***** **** ****, but ***’* **** *** best ********** ** ****, from *** ******* ********, to ****, ** *** really ********** ***** ********…"
"* ***** ***** ** overrated - ***** ***** integration **** *** ****** platform ** **** - I **** *** **** impressed. "
"* ******* **** **** are ** ********** ******* although *** ******** *** is ***** ***** *** lacks *************."
"**** ***'* **** **** software, ******** *******, ** price ***** *** *** some ****** **** ***** think **** *** ** elite ****** ******* *******."

Bad ******* *************

*** ****** ***** ** still ********** ******* ** they ***'* **** ***** partners *** *******. ******** mentioning **** ****** ************* nor ********** ** ******* the ******** ******* **** new **** *** ******:

"**** ******** ******* ** both *********** *** *** users. ******* **** **** have **** ******** ****** that **** *** *** of *** ***** ************* out *****. "
"** ******* ** *** insignificant *** **** ** even ****** *** ***** when ** ****."
"*** ***** ** **** treating ** **** ** did *** ******, ** we ***** **."
"*** **** **** - can't **** ***** ****** you're ** *** ****. Would ***** ***."
"** ******* ******* ***** years *** *** **** remain * *** ** service ****** ********."
"**** ****** ** *** a ***, ** ** not *** **** *** friendly **** ** *** business"
"***** ****, *** ***** customer ******* **** **** to ******* *******. "
"* ******* ****, ** Canada, *** * ******* of ************ ******* * way ** "*** ** the ****". * **** to *** ** **** government ****** ******* ****, but **** **** *** allow ****** ******* *** door."
"** **** ********** **** them ** ******** ** inquire ***** ***** * dealer *** ***** ******* a ********."

Lenel *********

*** *** ******** ******* a ******** ****, **** a ******* ******** ******** the ******* *** **** support, ******** *******, *** efforts ** **** **** from **** ***********:

"** ******* ** * Lenel *** *** ***** I **** **** ****** with ********* ********* **** Lenel ***, ******* **** are ******** ********* *** OnGuard ******** *** *** time, **** ******* ****** with ********* ** **** a ***** *** ** work ****, *** *** expanding ********** **** ***'* purchase ** ***** ********* and ******** **** *** Lenel ******' (**** ********* and **). ** **** time, ** ** *** lead ******* *** **** had ******* **** ****."
"****** **** *** *******. Stable *** *********. **** where **** **** ** be ***** **** *** S2 ********. ***** **** to *** **** ****** applications."
"**** ****** ********, ********* hardware."
"**** *******, ******* ******, good **** *******."
"* **** ***** *** the **** ********, ********** price ***** *** ********* of ******** ** *** industry. * **** **** that **** *** ********** improving *** ********* *** interface ** ** **** friendly."
"******** ** * ****** challenge, *** ********* ******* is ****."
"* **** **** ********** Lenel *** *** **** 15 ***** ***. ******* I **** **** * positive ** **** ****. They **** *** ***** ups *** *****. **** ups ******** ******. ***** new *** ******* **** have ******* ******** *** really ******** ** ** good *** ******. *** latest *.* ******* ******** the ******* ************* ******* of ****** ** ** the ******* ******* **** 7.4. ***** ** ****** to * **** ***** based ******** ** ****. Hopefully **** **** ****. "
"******** ** ************ ********** well ** *** ***** environment. ***** ** *** about *** ********, ***** does ********** *** ****."

Outlook *** *****

***** *** ********* ****** ******** ***** *** feeling ***********, ***** ** *********** by **** ******* *** company ** ******** *** dated.

*** *** *** ******** Lenel **** ***, *** sentiment ** ********** ******** by ************.

***** *******, *** *** experiment **: **** ** turn ****** ****** *** Lenel ** **** ***** run ** **** *** ground?

Comments (13)

Undisclosed Manufacturer #1

03/26/19 07:57pm

*********** **** ** ********** that ****** * ********* approach ** **** ** necessary ** ***** ***** partnerships *** ** ******** the ***** ** *** solution. *** **** ** present * ***** ******** case **** **** ********; need *****, ***'* ******* have **, *** ** both ******** ** *******, they ***** *** *** Lenel ****** ** **** from ***. *********, *** would **** **** *** their ******* **** ** your ******, ****** ******* from **** *** ****** on ******* *** **** Lenel *** ** ********? This ** **** *** most ************* **** **** an **********-***** ********.

Undisclosed Manufacturer #2

03/27/19 02:45pm

**** ** ******** ****** about *** ***** **** interface. *** **** ** a ******** ** **** customers *** ** * modern, *** ******* ********* and ****** ****? ****, how ********* ** ****** outside *** ******* (***** permissible.)

Shannon Davis

In reply to Undisclosed Manufacturer #2 | 03/27/19 08:56pm

*** ***** ** ********* how ***** * ******** will ******* ** *** age *** **** ** an *********. **** *** more *** ***** *** becoming **** **** ***** and *** **** ******* and **** **** *** an ********* **** ***** circa **** **** **** question ** *** ****** itself ** ******. ***** isn't *** **** ****** that ***** ***** **** something **** ******* *.*/**.

*** ***/******* ****** ** becoming **** *********. ********** if *** *** *** the ****** ****** **** a ******* **** *** don't **** ** ***** about ******** ******* ***** time *** ******* *** system ** *** ******** has ** ******* **'*.

********* ** *****'* ****** how **** *** **** the ******** *** ***** and *********** ** *** system **** **** ***** choose * ***** ******* interface.

***** **** ** ******* the ****** ******** *** with **** ** **** a ******* **** ****** every ******** ** ********* customer ** ******** **** asks *** ** ******* one ** ***** *** 3 ********* ***** *** system.

Rick Caruthers

Galaxy Control Systems
In reply to Shannon Davis | 03/28/19 12:56pm

*******, *** *** ***% correct. ** **** ** well ****** ** **** looking *** ****** **. We ******* * **** group **** *** ******* customers (*** ****** ******* using *** ******* ***** not *** ***** **********) and ***** **** **** they ***** **** ** see ** * *** UI..Here ** *** ******:

Galaxy UI

Shannon Davis

In reply to Rick Caruthers | 03/28/19 01:00pm

**** ** ****** *** is **** * ************ tries ** **** ***** UI **** ****** ** merely ********* *** ***** on *** ******.

Rick Caruthers

Galaxy Control Systems
In reply to Shannon Davis | 03/28/19 01:11pm

**** ****** *** * total **-***** **** *** traditional ***** ****** ** a ******** *** ***** application. *** **** * UI ******.

Undisclosed #5

In reply to Undisclosed Manufacturer #2 | 03/29/19 05:06pm

* ****** ******** ******* in * ********* ****** control ************* *** ******* meetings ** ******* ********** their ******** ******.

*** ** ***** *** eliminated ***** *** ***** meeting.

*** ******?

*** **.

"* ***'* *** **** in ***** ** ** leadership. ** ***** **** something **** ****."

*'** *** ******** ***** which ************ **** ***.

Undisclosed #3

03/27/19 07:11pm

* **** ** ******* is ******* ****** ** April ***?, *** **** just * **** *** email ** *** ****** else ******* *** **** notification?

** ***** ** *** have **** *** ******...

*** ******* *** **** on **? ** ******!

Undisclosed Manufacturer #4

03/28/19 03:05pm

***** * **** ***** most ***’* ** *** industry **** **** **** were ******** ** **** who ***** **** ******** bell ******* ***** ** a ****.

** ***’* ******, **** out ** ******* ***** on ** * **** known ****** ***** ******* creating **** *** ********. Sign ** ***** ** $75k *** $**** * year ******** ******. * guess *** **** ** really *** *** **** looks!

Undisclosed Manufacturer #2

03/28/19 03:22pm

**** * **** ************. #4, *** *** *****, it ** **** ** spend * *** ** money ** ******** ********* to ****** ****** **** experiences. ** ******, *** value **** ** **** than ****-****. ** *********** that ***** **** ** a *** ******* **** updates ********* *** ** secure. * ****** *** that **** *** ****, and ** ********** ***** users **** **. *** features **** ***** *** with ****** ***** ******** will ** ***** *********** (and ****'** **** **** doing ** ***).

Undisclosed End User #6

04/01/19 11:46am

************* ********** *******....”***** ***********” blah **** ****.

** *** ***** *** time *** ****** ****** a ******** *******, *** could *** *** **** the *** ** ***** management *** *****, *** when **** ***’* ****** standout ************* **** ** any ****** ** *** competition, ***** *******.

* ******* *** ** acquisition **** ** ***** attempt ** *********** *** look *** **** ** using ** ** *** new **, *** **’** be *** **** ******* OnGuard.

****’** ***** ** **** about ************ **** ******** xyz, *** ****’** *** be ******* ***’*...*** ****** or ****** **********.

**** ***** ** *** frustration ** ****-************** *******, another ****** *** ********* with... *** ***** *** effort.

***** **** ******** *********** and ******* * *******, history *** ***** ***** mergers ** *** *** nothing **** **** ************ in * **** *****.

Shannon Davis

In reply to Undisclosed End User #6 | 04/01/19 01:54pm

***** *** ******* *********** their ******** ********* ******* the *******. ** **** their *** ******* ***** is ****** **** ** how ** ***** *** more *********** *** ** works. ** * *** years ***** **** ** very ****** ***** ****** other **** **** **** end **************. *** **** product *** **** **-******* and **** *** ******** to ****** ***** ************ from ****-******* ** ********** making *** *********** ******, easier ** ********* *** functionality.

***** ** * **** my ****** **** ***** as * *** *** they **** **** **** tremendous ************ *** **** few *****. ******** ***** latest ******* *.* *** been *** ******* ** install ** **** ***** and ***** *** *** modules *** ********* ************* and ******** **** *** first ****.

*** ***** *** *** president ** ***** **** the ********* ** ***** developing * ******* ******* of ********** * *****. You *** ***** ****** as ******** ** **** Moss ** ********** * positive, *** *** ******* for **** ******.

Undisclosed Integrator #7

01/07/20 01:12pm

** ********* **** **** a *** ***** *** as * *** *** were ******* **** * very *********** ******. **** the ******** ************ **** outrageous. *** *** ******* we *** ***** ** for ******* *** **. Easily *** **** ********** software ******* *'** **** witnessed. **** *** ***** bureaucracy ******** **** ******** or ****** ******** ***** make *** ******* ********** blush. **'** ***** **** our *** ****** ******* we ******'* ******** ***** stringent ******* ***** ************. Now **'** ****** ** migrate *** ** *** clients **** ***** ** on ***** ** ****** manufacturers **** ***, *****, etc.

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