Lenel Favorability Results 2019
The positive news for Lenel is that integrators do not dislike them as much as they used to.
The negative news for Lenel is that integrators overall still do not like them, as 2019 IPVM favorability results show:
This comes at a pivotal time for the embattled access control pioneer, as their owner UTC, has taken the highly unusual step of buying a competitor, S2 and merging Lenel and S2.
Inside this note, we examine the main themes that illustrate the problems Lenel faces and which areas they need to turn around if they want to remain one of the largest access brands.
Main ******
*******, ***** ***** ***** *********** ******** in *** ****** ******, **** ******** illustrating ****** *** ******:
- *** **** *******
- ******* *** *********
- ***-**-**** **** *********
- ************ ** ********
Risk ** **
***** *** **** ****** *** ********** with **** *****, * *** ******* is **** *** / ***** **** with **. **** ********* *** ** acquisition, **** ******* ********* **** **'* product *** ****** ******* ***** ** negatively ******** ** *****:
- "***** ******* * **** **** ***** with. * *** ** ************ **** they ****** **."
- "** *** **. **** ** *********** to *** *** **** ***** ***."
- "*'* ****** **** *** ** ******** can ******* ***** **** **** *****."
- "*** ******** ** **** ** **** they *** **** ********, *** *** product ** *****. **** *** ****** S2 ***********, **'** *** **** ***** next."
- "* ***** ***** ******** ** ** was * ***** **** - ********* they ***'* **** **."
- "*'* ** *** ** **** **** bought **. **'* **** * ****** of **** ****** ***** ****** **** into *** ****** *** *** ** existence."
- "** **** *** ** *********** *****'* *** things **** ** ***** *** ******."
- "*** ** **** *** *********** ** S2 *** *** *********** ** ** entire ******* *** *** **** ****. We *** *** ****** **** **** from ***** ** ** *** *** they *** * ****** ** ***********."
** *** ******** ****, ***** *** made ** ******* **** **** ***** Product ******* ** *** ******** ******* [link ** ****** *********], ****** **** a ****** *** *********** ******* ******. However, *** **** *** **** ** can **** **** *** ********** ******* to ** ****.
Comparison **** ** ****
***** ******** ** ****** *********** ** less ******** *** **** ******* ** the *******, ** *** ********** ***** shows:
*******, *****'* ******** ******* ******** *********** unchanged, ********* * **** ***** ** confidence ** **** * **** ***** and *********** *****.
Bad **** *******
*** ** *** '*****' ********** ******* Lenel ** **** ** ***** ** issue ** ****, **** *** *******'* poor ******* ******* ******* **** ******* soured ** *** ***** ** * whole:
- "******** **** ******* *** ********, ********* they ***'* '********' **"
- "**** ******** (*******), ******** ******** *** support."
- "** ** **** ******* ********** ***** systems ** **** ***-***** *** *** satisfied **** *** *******, *******, ** costs."
- "** **** ********* **** **** *** a **** **** ******* ******* ** Lenel."
- "**** ** *** **** **** ** the ******* ***** *******, ** **** have ****** ** ******** **** *** and ******* ** ******* * *******, which ***** *** **** ******* ****** fully *******."
- "********** *** **** **** *******."
- "**** *** *** **** ********** *** their ******* *** ******** ** ********** and ***** ******* **** *** ****** orders **** "*********" ***** *** **** impressive ******* *** ***** **** ******* and ******** ** *** ** ** overall ********."
- "**** ****** *** ******** ******** *** tech *******."
- "****** ** ** *******."
- "**** ***'** ** *** ***** ****, forget *** *******."
- "*** ********* ** ***** ***** **** support, ** **** ** *********. **** we **** **** ******* **'* ******* because ** * ***** ***** ** lack ** ******** ** * *******. Sometimes ** ***** * *** ***** and ******* *** ******** ***** ******* involved ** *** *** ***** ****** up *** *****. "
Too *********
******* ****** ********* **** ***** ** priced *** **** ******** ** ****** to ******* *** **** *****. ******* comments *********
- "*** ***** *** ********* **** **** is *** **** *** ******* ***** new ************ ******. *** *** ********* as ******** ******* **** ******* **** a *****."
- "*** *** **** ******** *** ****** Control *** *** ********* *** ** market. *** * **** *** ***** tech ******* *** ****** ****** ***. Pass."
- "***** *** ***** *********. *** ********* for *** ********* ******."
- "** * *** **** *******, **** ** not ******** ** ** * *************, performance ** *** *****. *** *** cost...? ****, ****'** **** *****."
- "* ***** *** ******* ** ***** but **** *********. ***** *** *** been **** ********** **** ***** *** in *** ******* *****. ** *** getting **** ******** ** *** ** out **** ** *** ** **."
- "**** ******* *********. **** ******. **** license *********."
- "****** ********. **** ***********. **** **** of ***** ******** **** ******** ************ and ******** *********** ******."
- "**** ******* *** ****** *** **** haven't ****** **** ** ***** *******."
- "** **** **** **'* * **** platform *** ********* ."
- "********* ******** *** ********* ** ** to ********."
- "** *** ********** **** ** ********* and ******."
Dated ********* & ***********
****** **** ******* ******* ** ******* is *** ****** ********* **** *******'* interface ** *** *** **** ****** others ** ***** ** **********, ********, and **** ****** ** ****** ******:
- "***** *** *** **** ** **** the *****. ***** ********** **********. * have ***** * *** ***** ******* out. ***** *** *** **."
- "************ ********; *** ** *** ********* screens ***** ***** ***********. *** ******** structure ** * ****. ***** *** GUI *** ********. ******** ******* *****!"
- "********. *** ******* *** ***** ** deploy."
- "*******, **** **********."
- "****** *********** *** ****** *******."
- "******** ** ** *** *** **** term **** ** ********* ** ****"
- "****** *** *****."
- "**’** ***** **** ****, *** ***’* have *** **** ********** ** ****, from *** ******* ********, ** ****, to *** ****** ********** ***** ********…"
- "* ***** ***** ** ********* - their ***** *********** **** *** ****** platform ** **** - * **** not **** *********. "
- "* ******* **** **** *** ** enterprise ******* ******** *** ******** *** is ***** ***** *** ***** *************."
- "**** ***'* **** **** ********, ******** service, ** ***** ***** *** *** some ****** **** ***** ***** **** are ** ***** ****** ******* *******."
Bad ******* *************
*** ****** ***** ** ***** ********** against ** **** ***'* **** ***** partners *** *******. ******** ********** **** dealer ************* *** ********** ** ******* the ******** ******* **** *** **** was ******:
- "**** ******** ******* ** **** *********** and *** *****. ******* **** **** have **** ******** ****** **** **** are *** ** *** ***** ************* out *****. "
- "** ******* ** *** ************* *** them ** **** ****** *** ***** when ** ****."
- "*** ***** ** **** ******** ** like ** *** *** ******, ** we ***** **."
- "*** **** **** - ***'* **** Lenel ****** ***'** ** *** ****. Would ***** ***."
- "** ******* ******* ***** ***** *** and **** ****** * *** ** service ****** ********."
- "**** ****** ** *** * ***, we ** *** *** **** *** friendly **** ** *** ********"
- "***** ****, *** ***** ******** ******* ever **** ** ******* *******. "
- "* ******* ****, ** ******, *** a ******* ** ************ ******* * way ** "*** ** *** ****". I **** ** *** ** **** government ****** ******* ****, *** **** will *** ***** ****** ******* *** door."
- "** **** ********** **** **** ** reaching ** ******* ***** ***** * dealer *** ***** ******* * ********."
Lenel *********
*** *** ******** ******* * ******** tone, **** * ******* ******** ******** the ******* *** **** *******, ******** changes, *** ******* ** **** **** from **** ***********:
- "** ******* ** * ***** *** and ***** * **** **** ****** with ********* ********* **** ***** ***, overall **** *** ******** ********* *** OnGuard ******** *** *** ****, **** finally ****** **** ********* ** **** a ***** *** ** **** ****, and *** ********* ********** **** ***'* purchase ** ***** ********* *** ******** into *** ***** ******' (**** ********* and **). ** **** ****, ** is *** **** ******* *** **** had ******* **** ****."
- "****** **** *** *******. ****** *** workhorse. **** ***** **** **** ** be ***** **** *** ** ********. would **** ** *** **** ****** applications."
- "**** ****** ********, ********* ********."
- "**** *******, ******* ******, **** **** support."
- "* **** ***** *** *** **** platform, ********** ***** ***** *** ********* of ******** ** *** ********. * also **** **** **** *** ********** improving *** ********* *** ********* ** be **** ********."
- "******** ** * ****** *********, *** technical ******* ** ****."
- "* **** **** ********** ***** *** the **** ** ***** ***. ******* I **** **** * ******** ** work ****. **** **** *** ***** ups *** *****. **** *** ******** though. ***** *** *** ******* **** have ******* ******** *** ****** ******** to ** **** *** ******. *** latest *.* ******* ******** *** ******* automatically ******* ** ****** ** ** the ******* ******* **** *.*. ***** is ****** ** * **** ***** based ******** ** ****. ********* **** work ****. "
- "******** ** ************ ********** **** ** the ***** ***********. ***** ** *** about *** ********, ***** **** ********** and ****."
Outlook *** *****
***** *** ********* ****** ******** ***** *** ******* ***********, ***** ** *********** ** **** sensing *** ******* ** ******** *** dated.
*** *** *** ******** ***** **** had, *** ********* ** ********** ******** by ************.
***** *******, *** *** ********** **: Will ** **** ****** ****** *** Lenel ** **** ***** *** ** into *** ******?
**** ** ******** ****** ***** *** aging **** *********. *** **** ** a ******** ** **** ********* *** on * ******, *** ******* ********* and ****** ****? ****, *** ********* is ****** ******* *** ******* (***** permissible.)
*** ***** ** ********* *** ***** a ******** **** ******* ** *** age *** **** ** ** *********. More *** **** *** ***** *** becoming **** **** ***** *** *** also ******* *** **** **** *** an ********* **** ***** ***** **** then **** ******** ** *** ****** itself ** ******. ***** ***'* *** only ****** **** ***** ***** **** something **** ******* *.*/**.
*** ***/******* ****** ** ******** **** important. ********** ** *** *** *** the ****** ****** **** * ******* then *** ***'* **** ** ***** about ******** ******* ***** **** *** upgrade *** ****** ** *** ******** has ** ******* **'*.
********* ** *****'* ****** *** **** you **** *** ******** *** ***** and *********** ** *** ****** **** will ***** ****** * ***** ******* interface.
***** **** ** ******* *** ****** remotely *** **** **** ** **** a ******* **** ****** ***** ******** or ********* ******** ** ******** **** asks *** ** ******* *** ** their *** * ********* ***** *** system.
*******, *** *** ***% *******. ** were ** **** ****** ** **** looking *** ****** **. ** ******* a **** ***** **** *** ******* customers (*** ****** ******* ***** *** systems ***** *** *** ***** **********) and ***** **** **** **** ***** like ** *** ** * *** UI..Here ** *** ******:
**** ** ****** *** ** **** a ************ ***** ** **** ***** UI **** ****** ** ****** ********* the ***** ** *** ******.
**** ****** *** * ***** **-***** from *** *********** ***** ****** ** a ******** *** ***** ***********. *** just * ** ******.
* ****** ******** ******* ** * different ****** ******* ************* *** ******* meetings ** ******* ********** ***** ******** system.
*** ** ***** *** ********** ***** the ***** *******.
*** ******?
*** **.
"* ***'* *** **** ** ***** of ** **********. ** ***** **** something **** ****."
*'** *** ******** ***** ***** ************ that ***.
* **** ** ******* ** ******* upward ** ***** ***?, *** **** just * **** *** ***** ** did ****** **** ******* *** **** notification?
** ***** ** *** **** **** ACM ******...
*** ******* *** **** ** **? No ******!
***** * **** ***** **** ***’* in *** ******** **** **** **** were ******** ** **** *** ***** wear ******** **** ******* ***** ** a ****.
** ***’* ******, **** *** ** college ***** ** ** * **** known ****** ***** ******* ******** **** for ********. **** ** ***** ** $75k *** $**** * **** ******** salary. * ***** *** **** ** really *** *** **** *****!
**** * **** ************. #*, *** are *****, ** ** **** ** spend * *** ** ***** ** software ********* ** ****** ****** **** experiences. ** ******, *** ***** **** be **** **** ****-****. ** *********** that ***** **** ** * *** browser **** ******* ********* *** ** secure. * ****** *** **** **** the ****, *** ** ********** ***** users **** **. *** ******** **** drive *** **** ****** ***** ******** will ** ***** *********** (*** ****'** look **** ***** ** ***).
************* ********** *******....”***** ***********” **** **** blah.
** *** ***** *** **** *** monkey ****** * ******** *******, *** could *** *** **** *** *** to ***** ********** *** *****, *** when **** ***’* ****** ******** ************* well ** *** ****** ** *** competition, ***** *******.
* ******* *** ** *********** **** be ***** ******* ** *********** *** look *** **** ** ***** ** as *** *** **, *** **’** be *** **** ******* *******.
****’** ***** ** **** ***** ************ with ******** ***, *** ****’** *** be ******* ***’*...*** ****** ** ****** integrated.
**** ***** ** *** *********** ** post-implementation *******, ******* ****** *** ********* with... *** ***** *** ******.
***** **** ******** *********** *** ******* a *******, ******* *** ***** ***** mergers ** *** *** ******* **** than ************ ** * **** *****.
***** *** ******* *********** ***** ******** interface ******* *** *******. ** **** their *** ******* ***** ** ****** good ** *** ** ***** *** more *********** *** ** *****. ** a *** ***** ***** **** ** very ****** ***** ****** ***** **** main **** *** **************. *** **** product *** **** **-******* *** **** are ******** ** ****** ***** ************ from ****-******* ** ********** ****** *** integration ******, ****** ** ********* *** functionality.
***** ** * **** ** ****** with ***** ** * *** *** they **** **** **** ********** ************ the **** *** *****. ******** ***** latest ******* *.* *** **** *** easiest ** ******* ** **** ***** and ***** *** *** ******* *** installed ************* *** ******** **** *** first ****.
*** ***** *** *** ********* ** Lenel **** *** ********* ** ***** developing * ******* ******* ** ********** a *****. *** *** ***** ****** as ******** ** **** **** ** definitely * ********, *** *** ******* for **** ******.
** ********* **** **** * *** years *** ** * *** *** were ******* **** * **** *********** manner. **** *** ******** ************ **** outrageous. *** *** ******* ** *** Lenel ** *** ******* *** **. Easily *** **** ********** ******** ******* I've **** *********. **** *** ***** bureaucracy ******** **** ******** ** ****** anything ***** **** *** ******* ********** blush. **'** ***** **** *** *** status ******* ** ******'* ******** ***** stringent ******* ***** ************. *** **'** trying ** ******* *** ** *** clients **** ***** ** ** ***** to ****** ************* **** ***, *****, etc.
*********** **** ** ********** **** ****** a ********* ******** ** **** ** necessary ** ***** ***** ************ *** to ******** *** ***** ** *** solution. *** **** ** ******* * solid ******** **** **** **** ********; need *****, ***'* ******* **** **, and ** **** ******** ** *******, they ***** *** *** ***** ****** it **** **** ***. *********, *** would **** **** *** ***** ******* VARs ** **** ******, ****** ******* from **** *** ****** ** ******* VAR **** ***** *** ** ********? This ** **** *** **** ************* that **** ** **********-***** ********.