Lenel Favorability Results 2019

Published Mar 26, 2019 13:51 PM

The positive news for Lenel is that integrators do not dislike them as much as they used to. 

The negative news for Lenel is that integrators overall still do not like them, as 2019 IPVM favorability results show:

fav lenel 2019

This comes at a pivotal time for the embattled access control pioneer, as their owner UTC, has taken the highly unusual step of buying a competitor, S2 and merging Lenel and S2.

Inside this note, we examine the main themes that illustrate the problems Lenel faces and which areas they need to turn around if they want to remain one of the largest access brands.

Main ******

*******, ***** ***** ***** *********** ******** in *** ****** ******, **** ******** illustrating ****** *** ******:

  • *** **** *******
  • ******* *** *********
  • ***-**-**** **** *********
  • ************ ** ********

Risk ** **

***** *** **** ****** *** ********** with **** *****, * *** ******* is **** *** / ***** **** with **. **** ********* *** ** acquisition, **** ******* ********* **** **'* product *** ****** ******* ***** ** negatively ******** ** *****:

  • "***** ******* * **** **** ***** with. * *** ** ************ **** they ****** **."
  • "** *** **. **** ** *********** to *** *** **** ***** ***."
  • "*'* ****** **** *** ** ******** can ******* ***** **** **** *****."
  • "*** ******** ** **** ** **** they *** **** ********, *** *** product ** *****. **** *** ****** S2 ***********, **'** *** **** ***** next."
  • "* ***** ***** ******** ** ** was * ***** **** - ********* they ***'* **** **."
  • "*'* ** *** ** **** **** bought **. **'* **** * ****** of **** ****** ***** ****** **** into *** ****** *** *** ** existence."
  • "** **** *** ** *********** *****'* *** things **** ** ***** *** ******."
  • "*** ** **** *** *********** ** S2 *** *** *********** ** ** entire ******* *** *** **** ****. We *** *** ****** **** **** from ***** ** ** *** *** they *** * ****** ** ***********."

** *** ******** ****, ***** *** made ** ******* **** **** ***** Product ******* ** *** ******** ******* [link ** ****** *********], ****** **** a ****** *** *********** ******* ******. However, *** **** *** **** ** can **** **** *** ********** ******* to ** ****.

Comparison **** ** ****

***** ******** ** ****** *********** ** less ******** *** **** ******* ** the *******, ** *** ********** ***** shows: 

comp lenel

*******, *****'* ******** ******* ******** *********** unchanged, ********* * **** ***** ** confidence ** **** * **** ***** and *********** *****.

Bad **** *******

*** ** *** '*****' ********** ******* Lenel ** **** ** ***** ** issue ** ****, **** *** *******'* poor ******* ******* ******* **** ******* soured ** *** ***** ** * whole:

  • "******** **** ******* *** ********, ********* they ***'* '********' **"
  • "**** ******** (*******), ******** ******** *** support."
  • "** ** **** ******* ********** ***** systems ** **** ***-***** *** *** satisfied **** *** *******, *******, ** costs."
  • "** **** ********* **** **** *** a **** **** ******* ******* ** Lenel."
  • "**** ** *** **** **** ** the ******* ***** *******, ** **** have ****** ** ******** **** *** and ******* ** ******* * *******, which ***** *** **** ******* ****** fully *******."
  • "********** *** **** **** *******."
  • "**** *** *** **** ********** *** their ******* *** ******** ** ********** and ***** ******* **** *** ****** orders **** "*********" ***** *** **** impressive ******* *** ***** **** ******* and ******** ** *** ** ** overall ********."
  • "**** ****** *** ******** ******** *** tech *******."
  • "****** ** ** *******."
  • "**** ***'** ** *** ***** ****, forget *** *******."
  • "*** ********* ** ***** ***** **** support, ** **** ** *********. **** we **** **** ******* **'* ******* because ** * ***** ***** ** lack ** ******** ** * *******. Sometimes ** ***** * *** ***** and ******* *** ******** ***** ******* involved ** *** *** ***** ****** up *** *****. "

Too *********

******* ****** ********* **** ***** ** priced *** **** ******** ** ****** to ******* *** **** *****. ******* comments ********* 

  • "*** ***** *** ********* **** **** is *** **** *** ******* ***** new ************ ******. *** *** ********* as ******** ******* **** ******* **** a *****."
  • "*** *** **** ******** *** ****** Control *** *** ********* *** ** market. *** * **** *** ***** tech ******* *** ****** ****** ***. Pass."
  • "***** *** ***** *********. *** ********* for *** ********* ******."
  • "** * *** **** *******, **** ** not ******** ** ** * *************, performance ** *** *****. *** *** cost...? ****, ****'** **** *****."
  • "* ***** *** ******* ** ***** but **** *********. ***** *** *** been **** ********** **** ***** *** in *** ******* *****. ** *** getting **** ******** ** *** ** out **** ** *** ** **."
  • "**** ******* *********. **** ******. **** license *********."
  • "****** ********. **** ***********. **** **** of ***** ******** **** ******** ************ and ******** *********** ******."
  • "**** ******* *** ****** *** **** haven't ****** **** ** ***** *******."
  • "** **** **** **'* * **** platform *** ********* ."
  • "********* ******** *** ********* ** ** to ********."
  • "** *** ********** **** ** ********* and ******."

Dated ********* & ***********

****** **** ******* ******* ** ******* is *** ****** ********* **** *******'* interface ** *** *** **** ****** others ** ***** ** **********, ********, and **** ****** ** ****** ******:

  • "***** *** *** **** ** **** the *****. ***** ********** **********. * have ***** * *** ***** ******* out. ***** *** *** **."
  • "************ ********; *** ** *** ********* screens ***** ***** ***********. *** ******** structure ** * ****. ***** *** GUI *** ********. ******** ******* *****!"
  • "********. *** ******* *** ***** ** deploy."
  • "*******, **** **********."
  • "****** *********** *** ****** *******."
  • "******** ** ** *** *** **** term **** ** ********* ** ****"
  • "****** *** *****."
  • "**’** ***** **** ****, *** ***’* have *** **** ********** ** ****, from *** ******* ********, ** ****, to *** ****** ********** ***** ********…"
  • "* ***** ***** ** ********* - their ***** *********** **** *** ****** platform ** **** - * **** not **** *********. "
  • "* ******* **** **** *** ** enterprise ******* ******** *** ******** *** is ***** ***** *** ***** *************."
  • "**** ***'* **** **** ********, ******** service, ** ***** ***** *** *** some ****** **** ***** ***** **** are ** ***** ****** ******* *******."

Bad ******* *************

*** ****** ***** ** ***** ********** against ** **** ***'* **** ***** partners *** *******. ******** ********** **** dealer ************* *** ********** ** ******* the ******** ******* **** *** **** was ******:

  • "**** ******** ******* ** **** *********** and *** *****. ******* **** **** have **** ******** ****** **** **** are *** ** *** ***** ************* out *****. "
  • "** ******* ** *** ************* *** them ** **** ****** *** ***** when ** ****."
  • "*** ***** ** **** ******** ** like ** *** *** ******, ** we ***** **."
  • "*** **** **** - ***'* **** Lenel ****** ***'** ** *** ****. Would ***** ***."
  • "** ******* ******* ***** ***** *** and **** ****** * *** ** service ****** ********."
  • "**** ****** ** *** * ***, we ** *** *** **** *** friendly **** ** *** ********"
  • "***** ****, *** ***** ******** ******* ever **** ** ******* *******. "
  • "* ******* ****, ** ******, *** a ******* ** ************ ******* * way ** "*** ** *** ****". I **** ** *** ** **** government ****** ******* ****, *** **** will *** ***** ****** ******* *** door."
  • "** **** ********** **** **** ** reaching ** ******* ***** ***** * dealer *** ***** ******* * ********."

Lenel *********

*** *** ******** ******* * ******** tone, **** * ******* ******** ******** the ******* *** **** *******, ******** changes, *** ******* ** **** **** from **** ***********:

  • "** ******* ** * ***** *** and ***** * **** **** ****** with ********* ********* **** ***** ***, overall **** *** ******** ********* *** OnGuard ******** *** *** ****, **** finally ****** **** ********* ** **** a ***** *** ** **** ****, and *** ********* ********** **** ***'* purchase ** ***** ********* *** ******** into *** ***** ******' (**** ********* and **). ** **** ****, ** is *** **** ******* *** **** had ******* **** ****."
  • "****** **** *** *******. ****** *** workhorse. **** ***** **** **** ** be ***** **** *** ** ********. would **** ** *** **** ****** applications."
  • "**** ****** ********, ********* ********."
  • "**** *******, ******* ******, **** **** support."
  • "* **** ***** *** *** **** platform, ********** ***** ***** *** ********* of ******** ** *** ********. * also **** **** **** *** ********** improving *** ********* *** ********* ** be **** ********."
  • "******** ** * ****** *********, *** technical ******* ** ****."
  • "* **** **** ********** ***** *** the **** ** ***** ***. ******* I **** **** * ******** ** work ****. **** **** *** ***** ups *** *****. **** *** ******** though. ***** *** *** ******* **** have ******* ******** *** ****** ******** to ** **** *** ******. *** latest *.* ******* ******** *** ******* automatically ******* ** ****** ** ** the ******* ******* **** *.*. ***** is ****** ** * **** ***** based ******** ** ****. ********* **** work ****. "
  • "******** ** ************ ********** **** ** the ***** ***********. ***** ** *** about *** ********, ***** **** ********** and ****."

Outlook *** *****

***** *** ********* ****** ******** ***** *** ******* ***********, ***** ** *********** ** **** sensing *** ******* ** ******** *** dated.

*** *** *** ******** ***** **** had, *** ********* ** ********** ******** by ************. 

***** *******, *** *** ********** **: Will ** **** ****** ****** *** Lenel ** **** ***** *** ** into *** ******?

Comments (13)
UM
Undisclosed Manufacturer #1
Mar 26, 2019

*********** **** ** ********** **** ****** a ********* ******** ** **** ** necessary ** ***** ***** ************ *** to ******** *** ***** ** *** solution.  *** **** ** ******* * solid ******** **** **** **** ********; need *****, ***'* ******* **** **, and ** **** ******** ** *******, they ***** *** *** ***** ****** it **** **** ***. *********, *** would **** **** *** ***** ******* VARs ** **** ******, ****** ******* from **** *** ****** ** ******* VAR **** ***** *** ** ********? This ** **** *** **** ************* that **** ** **********-***** ********.

(5)
UM
Undisclosed Manufacturer #2
Mar 27, 2019

**** ** ******** ****** ***** *** aging **** *********. *** **** ** a ******** ** **** ********* *** on * ******, *** ******* ********* and ****** ****? ****, *** ********* is ****** ******* *** ******* (***** permissible.) 

SD
Shannon Davis
Mar 27, 2019
IPVMU Certified

*** ***** ** ********* *** ***** a ******** **** ******* ** *** age *** **** ** ** *********. More *** **** *** ***** *** becoming **** **** ***** *** *** also ******* *** **** **** *** an ********* **** ***** ***** **** then **** ******** ** *** ****** itself ** ******. ***** ***'* *** only ****** **** ***** ***** **** something **** ******* *.*/**. 

*** ***/******* ****** ** ******** **** important. ********** ** *** *** *** the ****** ****** **** * ******* then *** ***'* **** ** ***** about ******** ******* ***** **** *** upgrade *** ****** ** *** ******** has ** ******* **'*.

********* ** *****'* ****** *** **** you **** *** ******** *** ***** and *********** ** *** ****** **** will ***** ****** * ***** ******* interface.

***** **** ** ******* *** ****** remotely *** **** **** ** **** a ******* **** ****** ***** ******** or ********* ******** ** ******** **** asks *** ** ******* *** ** their *** * ********* ***** *** system.

(4)
(1)
Avatar
Rick Caruthers
Mar 28, 2019
Galaxy Control Systems

*******, *** *** ***% *******. ** were ** **** ****** ** **** looking *** ****** **. ** ******* a **** ***** **** *** ******* customers (*** ****** ******* ***** *** systems ***** *** *** ***** **********) and ***** **** **** **** ***** like ** *** ** * *** UI..Here ** *** ******: 

 

Galaxy UI

(3)
SD
Shannon Davis
Mar 28, 2019
IPVMU Certified

**** ** ****** *** ** **** a ************ ***** ** **** ***** UI **** ****** ** ****** ********* the ***** ** *** ******.

(1)
Avatar
Rick Caruthers
Mar 28, 2019
Galaxy Control Systems

**** ****** *** * ***** **-***** from *** *********** ***** ****** ** a ******** *** ***** ***********. *** just * ** ******. 

 

(1)
U
Undisclosed #5
Mar 29, 2019

* ****** ******** ******* ** * different ****** ******* ************* *** ******* meetings ** ******* ********** ***** ******** system.

*** ** ***** *** ********** ***** the ***** *******.

*** ******?

*** **.

"* ***'* *** **** ** ***** of ** **********. ** ***** **** something **** ****."

*'** *** ******** ***** ***** ************ that ***.

(1)
U
Undisclosed #3
Mar 27, 2019

* **** ** ******* ** ******* upward ** ***** ***?, *** **** just * **** *** ***** ** did ****** **** ******* *** **** notification? 

** ***** ** *** **** **** ACM ******...

*** ******* *** **** ** **? No ******!

UM
Undisclosed Manufacturer #4
Mar 28, 2019

***** * **** ***** **** ***’* in *** ******** **** **** **** were ******** ** **** *** ***** wear ******** **** ******* ***** ** a ****.  

** ***’* ******, **** *** ** college ***** ** ** * **** known ****** ***** ******* ******** **** for ********.  **** ** ***** ** $75k *** $**** * **** ******** salary.  * ***** *** **** ** really *** *** **** *****!

(2)
(1)
UM
Undisclosed Manufacturer #2
Mar 28, 2019

**** * **** ************.  #*, *** are *****, ** ** **** ** spend * *** ** ***** ** software ********* ** ****** ****** **** experiences.  ** ******, *** ***** **** be **** **** ****-****. ** *********** that ***** **** ** * *** browser **** ******* ********* *** ** secure. * ****** *** **** **** the ****, *** ** ********** ***** users **** **. *** ******** **** drive *** **** ****** ***** ******** will ** ***** *********** (*** ****'** look **** ***** ** ***).

(1)
UE
Undisclosed End User #6
Apr 01, 2019

************* ********** *******....”***** ***********” **** **** blah.

** *** ***** *** **** *** monkey ****** * ******** *******, *** could *** *** **** *** *** to ***** ********** *** *****, *** when **** ***’* ****** ******** ************* well ** *** ****** ** *** competition, ***** *******.

* ******* *** ** *********** **** be ***** ******* ** *********** *** look *** **** ** ***** ** as *** *** **, *** **’** be *** **** ******* *******.

****’** ***** ** **** ***** ************ with ******** ***, *** ****’** *** be ******* ***’*...*** ****** ** ****** integrated.

**** ***** ** *** *********** ** post-implementation *******, ******* ****** *** ********* with... *** ***** *** ******.

***** **** ******** *********** *** ******* a *******, ******* *** ***** ***** mergers ** *** *** ******* **** than ************ ** * **** *****. 

(2)
(1)
SD
Shannon Davis
Apr 01, 2019
IPVMU Certified

***** *** ******* *********** ***** ******** interface ******* *** *******. ** **** their *** ******* ***** ** ****** good ** *** ** ***** *** more *********** *** ** *****. ** a *** ***** ***** **** ** very ****** ***** ****** ***** **** main **** *** **************. *** **** product *** **** **-******* *** **** are ******** ** ****** ***** ************ from ****-******* ** ********** ****** *** integration ******, ****** ** ********* *** functionality. 

***** ** * **** ** ****** with ***** ** * *** *** they **** **** **** ********** ************ the **** *** *****. ******** ***** latest ******* *.* *** **** *** easiest ** ******* ** **** ***** and ***** *** *** ******* *** installed ************* *** ******** **** *** first ****.

*** ***** *** *** ********* ** Lenel **** *** ********* ** ***** developing * ******* ******* ** ********** a *****. *** *** ***** ****** as ******** ** **** **** ** definitely * ********, *** *** ******* for **** ******.

(2)
UI
Undisclosed Integrator #7
Jan 07, 2020

** ********* **** **** * *** years *** ** * *** *** were ******* **** * **** *********** manner. **** *** ******** ************ **** outrageous. *** *** ******* ** *** Lenel ** *** ******* *** **. Easily *** **** ********** ******** ******* I've **** *********. **** *** ***** bureaucracy ******** **** ******** ** ****** anything ***** **** *** ******* ********** blush. **'** ***** **** *** *** status ******* ** ******'* ******** ***** stringent ******* ***** ************. *** **'** trying ** ******* *** ** *** clients **** ***** ** ** ***** to ****** ************* **** ***, *****, etc.

(3)
(1)