Main ******
*******, ***** ***** ***** significant ******** ** *** access ******, **** ******** illustrating ****** *** ******:
- *** **** *******
- ******* *** *********
- ***-**-**** **** *********
- ************ ** ********
Risk ** **
***** *** **** ****** are ********** **** **** years, * *** ******* is **** *** / Lenel **** **** **. Many ********* *** ** acquisition, **** ******* ********* that **'* ******* *** dealer ******* ***** ** negatively ******** ** *****:
- "***** ******* * **** ever ***** ****. * was ** ************ **** they ****** **."
- "** *** **. **** be *********** ** *** how **** ***** ***."
- "*'* ****** **** *** S2 ******** *** ******* fresh **** **** *****."
- "*** ******** ** **** is **** **** *** very ********, *** *** product ** *****. **** the ****** ** ***********, we'll *** **** ***** next."
- "* ***** ***** ******** of ** *** * smart **** - ********* they ***'* **** **."
- "*'* ** *** ** hear **** ****** **. It's **** * ****** of **** ****** ***** drives **** **** *** ground *** *** ** existence."
- "** **** *** ** *********** doesn't *** ****** **** or ***** *** ******."
- "*** ** **** *** acquisition ** ** *** the *********** ** ** entire ******* *** *** user ****. ** *** one ****** **** **** from ***** ** ** and *** **** *** a ****** ** ***********."
** *** ******** ****, Lenel *** **** ** founder **** **** ***** Product ******* ** *** combined ******* [**** ** longer *********], ****** **** a ****** *** *********** outside ******. *******, *** well *** **** ** can **** **** *** management ******* ** ** seen.
Comparison **** ** ****
***** ******** ** ****** integrators ** **** ******** and **** ******* ** the *******, ** *** comparison ***** *****:

*******, *****'* ******** ******* remained *********** *********, ********* a **** ***** ** confidence ** **** * well ***** *** *********** brand.
Bad **** *******
*** ** *** '*****' complaints ******* ***** ** 2017 ** ***** ** issue ** ****, **** the *******'* **** ******* support ******* **** ******* soured ** *** ***** as * *****:
- "******** **** ******* *** products, ********* **** ***'* 'Lenelify' **"
- "**** ******** (*******), ******** software *** *******."
- "** ** **** ******* converting ***** ******* ** many ***-***** *** *** satisfied **** *** *******, support, ** *****."
- "** **** ********* **** have *** * **** time ******* ******* ** Lenel."
- "**** ** *** **** well ** *** ******* space *******, ** **** have ****** ** ******** with *** *** ******* to ******* * *******, which ***** *** **** support ****** ***** *******."
- "********** *** **** **** support."
- "**** *** *** **** supportive *** ***** ******* for ******** ** ********** and ***** ******* **** for ****** ****** **** "expedited" ***** *** **** impressive ******* *** ***** like ******* *** ******** as *** ** ** overall ********."
- "**** ****** *** ******** customer *** **** *******."
- "****** ** ** *******."
- "**** ***'** ** *** Lenel ****, ****** *** support."
- "*** ********* ** ***** their **** *******, ** lack ** *********. **** we **** **** ******* it's ******* ******* ** a ***** ***** ** lack ** ******** ** a *******. ********* ** takes * *** ***** and ******* *** ******** Sales ******* ******** ** get *** ***** ****** up *** *****. "
Too *********
******* ****** ********* **** Lenel ** ****** *** high ******** ** ****** to ******* *** **** users. ******* ******** *********
- "*** ***** *** ********* with **** ** *** they *** ******* ***** new ************ ******. *** too ********* ** ******** shudder **** ******* **** a *****."
- "*** *** **** ******** for ****** ******* *** too ********* *** ** market. *** * **** tha ***** **** ******* has ****** ****** ***. Pass."
- "***** *** ***** *********. Too ********* *** *** customers ******."
- "** * *** **** *******, cost ** *** ******** to ** * *************, performance ** *** *****. But *** ****...? ****, they're **** *****."
- "* ***** *** ******* is ***** *** **** expensive. ***** *** *** been **** ********** **** there *** ** *** earlier *****. ** *** getting **** ******** ** rip ** *** **** to *** ** **."
- "**** ******* *********. **** priced. **** ******* *********."
- "****** ********. **** ***********. High **** ** ***** business **** ******** ************ and ******** *********** ******."
- "**** ******* *** ****** and **** *****'* ****** kept ** ***** *******."
- "** **** **** **'* a **** ******** *** expensive ."
- "********* ******** *** ********* it ** ** ********."
- "** *** ********** **** is ********* *** ******."
Dated ********* & ***********
****** **** ******* ******* to ******* ** *** common ********* **** *******'* interface ** *** *** lags ****** ****** ** terms ** **********, ********, and **** ****** ** deploy ******:
- "***** *** *** **** up **** *** *****. Older ********** **********. * have ***** * *** Lenel ******* ***. ***** put *** **."
- "************ ********; *** ** the ********* ******* ***** items ***********. *** ******** structure ** * ****. Icons *** *** *** outdated. ******** ******* *****!"
- "********. *** ******* *** heavy ** ******."
- "*******, **** **********."
- "****** *********** *** ****** control."
- "******** ** ** *** old **** **** **** of ********* ** ****"
- "****** *** *****."
- "**’** ***** **** ****, but ***’* **** *** best ********** ** ****, from *** ******* ********, to ****, ** *** really ********** ***** ********…"
- "* ***** ***** ** overrated - ***** ***** integration **** *** ****** platform ** **** - I **** *** **** impressed. "
- "* ******* **** **** are ** ********** ******* although *** ******** *** is ***** ***** *** lacks *************."
- "**** ***'* **** **** software, ******** *******, ** price ***** *** *** some ****** **** ***** think **** *** ** elite ****** ******* *******."
Bad ******* *************
*** ****** ***** ** still ********** ******* ** they ***'* **** ***** partners *** *******. ******** mentioning **** ****** ************* nor ********** ** ******* the ******** ******* **** new **** *** ******:
- "**** ******** ******* ** both *********** *** *** users. ******* **** **** have **** ******** ****** that **** *** *** of *** ***** ************* out *****. "
- "** ******* ** *** insignificant *** **** ** even ****** *** ***** when ** ****."
- "*** ***** ** **** treating ** **** ** did *** ******, ** we ***** **."
- "*** **** **** - can't **** ***** ****** you're ** *** ****. Would ***** ***."
- "** ******* ******* ***** years *** *** **** remain * *** ** service ****** ********."
- "**** ****** ** *** a ***, ** ** not *** **** *** friendly **** ** *** business"
- "***** ****, *** ***** customer ******* **** **** to ******* *******. "
- "* ******* ****, ** Canada, *** * ******* of ************ ******* * way ** "*** ** the ****". * **** to *** ** **** government ****** ******* ****, but **** **** *** allow ****** ******* *** door."
- "** **** ********** **** them ** ******** ** inquire ***** ***** * dealer *** ***** ******* a ********."
Lenel *********
*** *** ******** ******* a ******** ****, **** a ******* ******** ******** the ******* *** **** support, ******** *******, *** efforts ** **** **** from **** ***********:
- "** ******* ** * Lenel *** *** ***** I **** **** ****** with ********* ********* **** Lenel ***, ******* **** are ******** ********* *** OnGuard ******** *** *** time, **** ******* ****** with ********* ** **** a ***** *** ** work ****, *** *** expanding ********** **** ***'* purchase ** ***** ********* and ******** **** *** Lenel ******' (**** ********* and **). ** **** time, ** ** *** lead ******* *** **** had ******* **** ****."
- "****** **** *** *******. Stable *** *********. **** where **** **** ** be ***** **** *** S2 ********. ***** **** to *** **** ****** applications."
- "**** ****** ********, ********* hardware."
- "**** *******, ******* ******, good **** *******."
- "* **** ***** *** the **** ********, ********** price ***** *** ********* of ******** ** *** industry. * **** **** that **** *** ********** improving *** ********* *** interface ** ** **** friendly."
- "******** ** * ****** challenge, *** ********* ******* is ****."
- "* **** **** ********** Lenel *** *** **** 15 ***** ***. ******* I **** **** * positive ** **** ****. They **** *** ***** ups *** *****. **** ups ******** ******. ***** new *** ******* **** have ******* ******** *** really ******** ** ** good *** ******. *** latest *.* ******* ******** the ******* ************* ******* of ****** ** ** the ******* ******* **** 7.4. ***** ** ****** to * **** ***** based ******** ** ****. Hopefully **** **** ****. "
- "******** ** ************ ********** well ** *** ***** environment. ***** ** *** about *** ********, ***** does ********** *** ****."
Outlook *** *****
***** *** ********* ****** ******** ***** *** feeling ***********, ***** ** *********** by **** ******* *** company ** ******** *** dated.
*** *** *** ******** Lenel **** ***, *** sentiment ** ********** ******** by ************.
***** *******, *** *** experiment **: **** ** turn ****** ****** *** Lenel ** **** ***** run ** **** *** ground?
Comments (13)
Undisclosed Manufacturer #1
Integrators need to understand that taking a strategic approach to VARs is necessary to build solid partnerships and to maintain the value of the solution. You have to present a solid business case that your accounts; need Lenel, don't already have it, and if both previous is correct, they would not buy Lenel unless it came from you. Otherwise, why would they sell out their current VARs in your market, taking revenue from them and adding on another VAR that Lenel has to maintain? This is true for most manufacturers that have an enterprise-level solution.
Create New Topic
Undisclosed Manufacturer #2
Lots of comments posted about the aging user interface. How much of a priority do your customers put on a modern, web browser interface and mobile apps? Also, how important is access outside the network (where permissible.)
Create New Topic
Undisclosed #3
I hear S2 pricing is scaling upward on April 1st?, was this just a spam bot email or did anyone else receive the same notification?
We still do not have OSDP ACM blades...
Use Mercury for that on S2? No thanks!
Create New Topic
Undisclosed Manufacturer #4
While I will admit most GUI’s in out industry look like they were designed by guys who still wear bleached bell bottoms there is a cost.
My son’s friend, just out of college hired on at a well known social media company creating code for overlays. Sign on bonus of $75k and $150k a year starting salary. I guess you have to really pay for good looks!
Create New Topic
Undisclosed Manufacturer #2
Such a good conversation. #4, you are right, it is easy to spend a lot of money on software engineers to create modern user experiences. Of course, the value must be more than skin-deep. An application that works well on a web browser that updates regularly and is secure. A mobile app that does the same, and is accessible where users need it. New features that drive ROI with robust cyber security will be smart investments (and they'll look good doing it too).
Create New Topic
Undisclosed End User #6
Unfortunately appearance matters....”first impressions” blah blah blah.
If UTC spent the time and monkey making a superior product, you could TRY and sell the ROI to upper management and users, but when they don’t really standout exceptionally well in any regard to the competition, looks matters.
I suspect the S2 acquisition will be their attempt at modernizing the look and feel by using S2 as the new UI, but it’ll be the same backend OnGuard.
They’ll start to brag about integrations with software xyz, but this’ll all be through API’s...not native or truely integrated.
Then throw in the frustration of post-implementation support, another avenue UTC struggles with... not worth the effort.
Until they actually rearchitect and rewrite a product, history has shown these mergers by UTC are nothing more than Frankenstein in a prom dress.
Create New Topic
Undisclosed Integrator #7
We partnered with them a few years ago as a VAR and were treated with a very indifferent manner. Then the training requirements were outrageous. The few clients we put Lenel in for despise the UI. Easily the most cumbersome software install I've ever witnessed. Then the shear bureaucracy involved with ordering or buying anything would make the Federal Government blush. We've since lost our VAR status because we couldn't maintain their stringent minimum sales requirements. Now we're trying to migrate any of our clients that ended up on Lenel to modern manufacturers like RS2, Brivo, etc.
Create New Topic