'Catastrophic Problem' For Videofied App

Author: Brian Rhodes, Published on Dec 06, 2017

Less than 2 months after closing their DIY division DragonFly, Videofied has been hit with a problem the company calls 'catastrophic'. Now the commercial and dealer focused Videofied platform's app has stopped working, and Honeywell is not sure when it will be fixed.

What does this outage mean for existing Videofied customers, and is this problem so big they should be shopping for other options?

** ******* *** ***** ******.

Honeywell ********* ******* **********

****** ******* ********* ******* *** *********, ********* *** ********* * '************ problem' **** ************** ******* ******* *** ************ ********** ***:

********* ** *** *****, *** ****** ******* ** *** ********* systems *********. *** ***** ** ********* ** **** *******:

"*** *********** **** *** ********** * ******* ********** *** ************ app *******. ***** ******* **** ******** * ************ ******* ***** has ******** ** ***** ***** ************ ****** **** *** ************ affecting **** *** *** ******** *******. **** ***** ** ********* Videofied ******* *********, *** **** ** ***** *******."

Commercial ********* ******** ********

*** **** ********* ****** *** *** ******* ** *** ****** to *** **** ********** ***** ************ *********, *** *** ************ and ********** ****** *************************.

*** ********** *********, ********* ** ***** **** ** * '*******' intrusion ***** ****** **** ************ ***** ************ ** ***** ****** by ************ ******* ****** ******** ****** *******. **** * ******* ***** ******** ** ***** ********* ******, it ***** * ***** **** ** * ********** ******* ** a ***** ******** *** ******* ** ***** ** ***** * dispatchable ***** *** *** * ******** *****-*****.

User *** ******

** ***** ** *** *******, ***** **** ******** ** ****-******* their ********* ******* ******** *** *** '** *** ****'. *** system's ******* *** *** **** ******* *** *********,************, *** ******* *******.

********* ********* *** ******* **:

"*** *** **** ********* *** ********** ****** **** ********** ** connect ** ***** *****(*) ***** ******* **** ************. ** ** likely **** *** *** **** ******** ** ******* “*** *********” after * ***** ********** ******* ** ****."

No ******** *** **********

**** ********* ** **** ********* *** *** *********** * ******** to **** * *** ** *****, *** ********** *** *** sure ** ***** *** ******* ****, *** ******* *******:

"*** *********** **** ** ******* ********** ** ******* *** ***** but **** *** *** ***** ********** * **** *****. *********, we ******, ** **** *****, ******* * ********* *** **********"

Monitoring ******* ************** **********

*** ****** *** ******* ***** *****: *** *** ****** **** not ****** *** **** ******* ********* ******* *** ***** ******* monitoring ********, ******* *** **** ******* ** *** ****** ***** works.

*** **** *****, *** *** ****** *** *** **** ** a ***** ******* ** **** ** *** ******** *** ** check-in ** *** ****** **********, ** ********* **** ** ***** contracted ********** ******* ** ** **.

App ****** ******** ******

*** ******* ****** ** *** ******* ** **** ********* ***** cannot ******** ***/****** *** ****** *** *** ***, *********** ******** a ******* *** ***** ***** ** ** ******* ****** *****. Other ******* *** ****** ***/****** *****, ********* ******* ******* *** central ********** ******* ** ****** ********, *** *** ******* ** significantly **** ********** *** **** ***** ******* ** **** *****.

*******, ********* ********** ******* ************* ****** ** **********, **** '************' issue ******* ** ** ************* *** ***** *** ** *** a *********** *** **** ********* *********. ***** *** ****** **** significantly ******* ***** ************* ****** ** ***** '** ******' ***** from*************, *** ******* *********** ***** *** ********* ********* ****** *** their ****** *** ***** ************.

******* *** ********** (**: *** * ***) *** ********* (* FPS) ** ********* ** ** ******* ******** ** *********** ***** surveillance *******, ***** *** *** ****** ********** ***** ******* *** the ******* ** * ******* ******* **********.

A **** **** ***** ***** ********

**** ******* *********** * ********* **** ** *** *****-***** ******** system, **** ******* *** ****** ** ****** ********, *** **** isolated ***** ** * ****** ******.

*** ********* ******** ** * ***** ***** ****** ***** *** touted ** '** ***** ****** ** ****** ** *** ** maintain' *** **** ***** ********** ********** *** ****** ** ******* IT *********** ********.

*******, ** * ******* **** *********'*, ** * ***** *********** goes ****, *********** ***** ********** ** ********. ******* *** ***** 'host *****' *******, ** * ****** ****** ** ******** ***** offline, **** * ***** ******* ** * ********'* ****** ** impacted.

Future ******* ****

** **** ******* *** *********** ***** *** *********'* ****** ****** available, **** **** ****** ****.

Comments (6)

*’* **** ******** ****. ******* ********* **** *** ***** (** this ****, *********), **** **** ** *** ****** *** ******* the *****. *** **’* ****** *** ****** ** ********* ***** how ** *** **. ******* ** ******* *** *******. ******** coded **** ***** **** ****** ***** ********!

*** **’* ****** *** ****** ** ********* ***** *** ** fix **.

**** ** *** **** *******, ** ******** **** ***** ** free ** **** **** ***** ** ******** /*** /***/*** *** and **** ****** ** **** *** **** *******...

**** ** **** **** ***** ** ******** /*** /***/*** ***

* ***** **** ***** ** ***** ** **** ***** ** running** -** ......

****, ******* ******* ******* ** ** *** **** **** ****** companies ***** ** *********** ** ****** *** ********* ** *** acquired ******* *** ****** *** **** ** ***** ** **** 27 *****, *** *** ********* *&* ******* ***** ******* ********** thus ********** *** ***** ********. **'* ****** ******** **********. ********** this ******.

****** ****** ****** ** *** ********* ********* *** ****** *** quarterly *****.

** * **** **** *** ********** ** *** ********* ********* ego **** "** *** ** ** ****** *********" *** ***** ever *** **** ** * **** **** ******** *****.

***’* **** **** **** ********* ***** **** * ****-******* *** app *** ******** ** ** *** ****** ** *** ********* Auto ********* **** (** *** ****)!

*'* *****, * ***'* ***** *** *****, ***.

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports on Monitoring

Axis Guardian - Cloud VMS for Alarm Companies on Jun 19, 2018
Axis has struggled to deliver a cloud-based managed service video platform. Video service providers have utilized AVHS for over a decade, and have...
Amazon Ring Launches $10 Monthly Professional Alarm Monitoring on Jun 15, 2018
Amazon's Ring has announced an alarm system with 24/7 professional alarm monitoring for $10 per month, a fraction of the $30+ per month traditional...
China Public Video Surveillance Guide: From Skynet to Sharp Eyes on Jun 14, 2018
China is expanding its video surveillance network to achieve “100%” nationwide coverage by 2020, including facial recognition capabilities and a...
Stealth / UCIT - Remote Video Monitoring Provider Profile on May 18, 2018
Can 2 remote video monitoring companies, Stealth Monitoring from the US and UCIT from Canada combine to impact the market and compete in a changing...
IP Network Hardware for Surveillance Guide on May 02, 2018
Video surveillance systems depend on IP networking equipment. In this guide, we explain the key pieces of equipment and features, explaining where...
FLIR Launches Saros on May 01, 2018
Has FLIR solved the video intrusion / remote monitoring problem or have they created an overkill, overly expensive device? FLIR has launched...
Netwatch / NMC Mega Deal Targets Global Remote Video Monitoring on Apr 27, 2018
Big money has entered the remote video monitoring market. While remote video monitoring has been done for more than a decade, the market has...
Amazon Enters Home Security Services on Apr 26, 2018
Move over ADT? It is certainly what investors have feared for ADT, especially since Amazon acquired Ring. [Update: We spoke with Amazon and have...
Global Real-Time Video Surveillance - EarthNow on Apr 20, 2018
A new company, EarthNow, with backing from Bill Gates, Airbus and more, is claiming that: Users will be able to see places on Earth with a delay...
Alarm.com Business Market Expansion on Apr 13, 2018
Alarm.com has millions of subscribers, but the company has traditionally been mostly a residential/home focused offering.  ADC's new Smart Business...

Most Recent Industry Reports

IPVM Vulnerability Scanner Released on Jun 18, 2018
IPVM is proud to announce video surveillance's first and only cybersecurity vulnerability scanner. This tool allows quickly and simply...
Hikvision Corrects False Cybersecurity Announcement on Jun 18, 2018
Hikvision has corrected a false cybersecurity announcement that claimed a British government-sponsored program endorsed the cybersecurity of...
July 2018 IP Networking Course on Jun 16, 2018
The last chance to save $50 on registration is this Thursday, June 21st. Register now and save. This is the only networking course designed...
The Dumb Ones: PSA's Bozeman On Cybersecurity on Jun 15, 2018
The smart ones are the hundred people who flew to Denver and spent $500+ on a 1.5-day conference featuring Dahua as a 'cyber responsible partner',...
Amazon Ring Launches $10 Monthly Professional Alarm Monitoring on Jun 15, 2018
Amazon's Ring has announced an alarm system with 24/7 professional alarm monitoring for $10 per month, a fraction of the $30+ per month traditional...
Axis Releases First New Access Controller In 5 Years (A1601) on Jun 15, 2018
It has been 5 years since Axis 2013 entry in the physical access control market, with the A1001 (IPVM test). Now, Axis has released its second...
Hikvision 12MP Fisheye Camera Tested (DS-2CD63C2F-IV) on Jun 14, 2018
Hikvision's DS-2CD63C2F-IV is their flagship panoramic camera, with a 12MP imager, 15m integrated IR, smart codec, and more. We tested the 63C2 in...
Four Major Outdoor Camera Install Problems on Jun 14, 2018
Over 140 integrators told us the top four camera installation mistakes that lead to unexpected problems and failures. Their comments often...
Security Sales Course Summer 2018 on Jun 14, 2018
Based on member's interest, IPVM is offering a security sales course this summer. Register Now - IPVM Security Sales Course Summer...
China Public Video Surveillance Guide: From Skynet to Sharp Eyes on Jun 14, 2018
China is expanding its video surveillance network to achieve “100%” nationwide coverage by 2020, including facial recognition capabilities and a...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact