'Catastrophic Problem' For Videofied App

By Brian Rhodes, Published on Dec 06, 2017

Less than 2 months after closing their DIY division DragonFly, Videofied has been hit with a problem the company calls 'catastrophic'. Now the commercial and dealer focused Videofied platform's app [link no longer available] has stopped working, and Honeywell is not sure when it will be fixed.

What does this outage mean for existing Videofied customers, and is this problem so big they should be shopping for other options?

** ******* *** ***** inside.

Honeywell ********* ******* **********

** **** ***** [**** no ****** *********] ** Videofied ******* *** *********, Honeywell *** ********* * 'catastrophic *******' **** ************** between ******* *** *** Videofied ********** *** [**** no ****** *********]:

********* ** *** *****, the ****** ******* ** all ********* ******* *********. The ***** ** ********* in **** *******:

"*** *********** **** *** identified * ******* ********** the ************ *** *******. These ******* **** ******** a ************ ******* ***** has ******** ** ***** panel ************ ****** **** the ************ ********* **** new *** ******** *******. This ***** ** ********* Videofied ******* *********, *** just ** ***** *******."

Commercial ********* ******** ********

*** **** ********* ****** for *** ******* ** the ****** ** *** core ********** ***** ************ customers, *** *** ************ and ********** ****** ******** ********* ********.

*** ********** *********, ********* is ***** **** ** a '*******' ********* ***** system **** ************ ***** verification ** ***** ****** by ***** ******* ******* camera ******** ****** ******* [link ** ****** *********]. When * ******* ***** triggers ** ***** ********* sensor, ** ***** * short **** ** * monitoring ******* ** * human operator *** ******* ** issue ** ***** * dispatchable ***** *** *** a ******** *****-*****.

User *** ******

** ***** ** *** problem, ***** **** ******** to ****-******* ***** ********* systems ******** *** *** 'in *** ****'. *** system's ******* *** *** user ******* *** *********, VideoApp4All [**** ** ****** available], *** ******* *******.

********* ********* *** ******* as:

"*** *** **** ********* may ********** ****** **** attempting ** ******* ** their *****(*) ***** ******* into ************. ** ** likely **** *** *** will ******** ** ******* “Not *********” ***** * short ********** ******* ** made."

No ******** *** **********

**** ********* ** **** Honeywell *** *** *********** a ******** ** **** a *** ** *****, and ********** *** *** sure ** ***** *** problem ****, *** ******* stating:

"*** *********** **** ** ******* diligently ** ******* *** issue *** **** *** yet ***** ********** * root *****. *********, ** ******, at **** *****, ******* a ********* *** **********"

Monitoring ******* ************** **********

*** ****** *** ******* makes *****: *** *** outage **** *** ****** the **** ******* ********* systems *** ***** ******* monitoring ********, ******* *** core ******* ** *** system ***** *****.

*** **** *****, *** app ****** *** *** even ** * ***** problem ** **** ** not ******** *** ** check-in ** *** ****** themselves, ** ********* **** on ***** ********** ********** station ** ** **.

App ****** ******** ******

*** ******* ****** ** the ******* ** **** Videofied ***** ****** ******** arm/disarm *** ****** *** the ***, *********** ******** a ******* *** ***** using ** ** ******* remote *****. ***** ******* for ****** ***/****** *****, including ******* ******* *** central ********** ******* ** change ********, *** *** process ** ************* **** convenient *** **** ***** because ** **** *****.

*******, ********* ********** ******* communication ****** ** **********, this '************' ***** ******* to ** ************* *** users *** ** *** a *********** *** **** Videofied *********. ***** *** outage **** ************* ******* users ************* ****** ** video '** ******' ***** from ************* [**** ** longer *********], *** ******* essentially ***** *** ********* customers ****** *** ***** system *** ***** ************.

******* *** ********** (**: 320 * ***) *** framerate (* ***) ** Videofied ** ** ******* compared ** *********** ***** surveillance *******, ***** *** not ****** ********** ***** systems *** *** ******* as * ******* ******* regardless.

A **** **** ***** ***** ********

**** ******* *********** * potential **** ** *** cloud-based ******** ******, **** outages *** ****** ** entire ********, *** **** isolated ***** ** * single ******.

*** ********* ******** ** a ***** ***** ****** pitch *** ****** ** 'no ***** ****** ** panels ** *** ** maintain' *** **** ***** redundancy ********** *** ****** of ******* ** *********** expenses.

*******, ** * ******* like *********'*, ** * cloud *********** **** ****, potentially ***** ********** ** affected. ******* *** ***** 'host *****' *******, ** a ****** ****** ** recorder ***** *******, **** a ***** ******* ** a ********'* ****** ** impacted.

Future ******* ****

** **** ******* *** restoration ***** *** *********'* outage ****** *********, **** will ****** ****.

Comments (6)

Undisclosed Manufacturer #1

12/06/17 04:31pm

I’m just guessing here. Typical Honeywell buys the thing (in this case, Videofied), then lets go the people who created the thing. Now it’s broken and nobody at Honeywell knows how to fix it. Perhaps an insider can confirm. Whomever coded that thing just became quite valuable!

Undisclosed #2

IPVMU Certified | In reply to Undisclosed Manufacturer #1 | 12/08/17 11:41am

Now it’s broken and nobody at Honeywell knows how to fix it.

Well it was just working, so somebody just needs to free up some disk space by clearing /tmp /var/tmp out and then reboot it just for good measure...

John Honovich

IPVM | In reply to Undisclosed #2 | 12/08/17 12:45pm

free up some disk space by clearing /tmp /var/tmp out

I think they tried to clear up disk space by running rm -rf ......

Larry Tracy

In reply to Undisclosed Manufacturer #1 | 12/10/17 04:03pm

True, usually typical because of US TAX code that allows companies after an acquisition to layoff the employees of the acquired company and spread the cost of doing so over 27 years, but get immediate P&L benefit every quarter thereafter thus satisfying the stock analysts. It's called purchase accounting. Ridiculous this exists.

Second common reason is the acquiring companies CEO missed his quarterly bonus.

Or I have seen the management of the acquiring companies ego with "we can do it better mentality" But never ever the case as I have seen numerous times.

Bob Kusche

12/07/17 10:22am

Let’s just hope that Honeywell never buys a self-driving car app and releases it to the public as The Honeywell Auto Liberator 9000 (or HAL 9000)!

Hal Bennick

Trafficware, a CUBIC Company
In reply to Bob Kusche | 12/08/17 06:18pm

I'm sorry, I can't drive you there, Bob.

Read this IPVM report for free.

This article is part of IPVM's 6,585 reports, 887 tests and is only available to members. To get a one-time preview of our work, enter your work email to access the full article.

Related Reports

ADT Slides Back, Disappointing Results, Poor Commercial Performance on Aug 06, 2020

While ADT had an incredible start to the week, driven by the Google...

ASIS GSX Atlanta 2020 Canceled on Jun 22, 2020

Beset by the coronavirus pandemic and Atlanta protests, ASIS has announced...

Dahua Loses Australian Medical Device Approval on Aug 04, 2020

Dahua has cancelled its medical device registration after "discussions" with...

FLIR Stock Falls, Admits 'Decelerating' Demand For Temperature Screening on Aug 07, 2020

Is the boom going to bust for temperature screening? FLIR disappointed...

Axis Compares Fever Camera Sellers to 9/11 on Sep 18, 2020

Axis Communications, the West's largest surveillance camera manufacturer, has...

Weak ISC West Virtual 2020 on Oct 08, 2020

"I feel like I am attending a carpet cleaner's convention at a grim little...

ISC West 2020 Finally Cancelled on Jun 25, 2020

ISC West has now been cancelled for the third time, now for all of...

Dahua Taunts Australian Government, Continues To Sell Illegal Fever Cameras on Aug 10, 2020

Dahua is effectively taunting the Australian government by continuing to sell...

Huawei HiSilicon Production Shut Down on Sep 17, 2020

Huawei HiSilicon chips are no longer being manufactured or supplied to...

CDW Sells School District 36 Low-Res, No Blackbody Hikvision Fever Cameras With Federal Funds on Oct 01, 2020

Mega IT distributor CDW sold low-resolution Hikvision fever cameras with no...

The Future of H.266 For Video Surveillance Examined on Aug 17, 2020

First H.264, now H.265, is H.266 next? H.266 was recently announced amid...

Facial Recognition: Weak Sales, Anti Regulation, No Favorite, Says Security Integrators on Jul 07, 2020

While facial recognition has gained greater prominence, a new IPVM study of...

Avigilon / Motorola VS Virtual ISC West on Sep 29, 2020

ISC West has historically been so dominant that no player would think of...

Salesforce Drops Dahua and Hikvision on Aug 12, 2020

Salesforce has dropped Dahua and Hikvision as customers, forcing the two mega...

Wyze Fails To Deliver Own On-Board Analytics, Launches Novel Name Your Own Price Service on Jul 24, 2020

While Wyze failed to deliver their own onboard analytics to replace the...

Recent Reports

Avigilon Aggressive Trade-In Program Takes Aim At Competitors on Oct 20, 2020

Avigilon has launched one of the most aggressive trade-in programs the video...

Mexico Video Surveillance Market Overview 2020 on Oct 20, 2020

Despite being neighbors, there are key differences between the U.S. and...

Dahua Revenue Grows But Profits Down, Cause Unclear on Oct 20, 2020

While Dahua's overall revenue was up more than 12% in Q3 2020, a significant...

Illegal Hikvision Fever Screening Touted In Australia, Government Investigating, Temperature References Deleted on Oct 20, 2020

The Australian government told IPVM that they are investigating a Hikvision...

Panasonic Presents i-PRO Cameras and Video Analytics on Oct 19, 2020

Panasonic presented its i-PRO X-Series cameras and AI video analytics at the...

Augmented Reality (AR) Cameras From Hikvision and Dahua Examined on Oct 19, 2020

Hikvision, Dahua, and other China companies are marketing augmented reality...

18 TB Video Surveillance Drives (WD and Seagate) on Oct 19, 2020

Both Seagate and Western Digital recently announced 18TB hard drives...

Watrix Gait Recognition Profile on Oct 16, 2020

Watrix is the world's only gait recognition surveillance provider IPVM has...

Intel Presents Edge-to-Cloud Ecosystem for Video Analytics on Oct 16, 2020

Intel presented its processors and software toolkit for computer vision at...

Microsoft Azure Presents Live Video Analytics on Oct 15, 2020

Microsoft Azure presented its Live Video Analytics offering at the September...

Worst Manufacturer Technical Support 2020 on Oct 15, 2020

4 manufacturers stood out as providing the worst technical support to ~200...

Clorox Announces, Then Pulls, Fever Camera on Oct 15, 2020

For almost one week, Clorox was marketing fever cameras. The booming...

Faulty Hikvision Fever Cam Setup at Mexico City Basilica and Cathedral on Oct 14, 2020

Donated Hikvision fever cameras (claiming screening of 1,800 people/min. with...

Directory of 211 "Fever" Camera Suppliers on Oct 14, 2020

This directory provides a list of "Fever" scanning thermal camera providers...