'Catastrophic Problem' For Videofied App

Author: Brian Rhodes, Published on Dec 06, 2017

Less than 2 months after closing their DIY division DragonFly, Videofied has been hit with a problem the company calls 'catastrophic'. Now the commercial and dealer focused Videofied platform's app has stopped working, and Honeywell is not sure when it will be fixed.

What does this outage mean for existing Videofied customers, and is this problem so big they should be shopping for other options?

** ******* *** ***** ******.

Honeywell ********* ******* **********

****** ******* ********* ******* *** *********, ********* *** ********* * '************ problem' **** ************** ******* ******* *** ************ ********** ***:

********* ** *** *****, *** ****** ******* ** *** ********* systems *********. *** ***** ** ********* ** **** *******:

"*** *********** **** *** ********** * ******* ********** *** ************ app *******. ***** ******* **** ******** * ************ ******* ***** has ******** ** ***** ***** ************ ****** **** *** ************ affecting **** *** *** ******** *******. **** ***** ** ********* Videofied ******* *********, *** **** ** ***** *******."

Commercial ********* ******** ********

*** **** ********* ****** *** *** ******* ** *** ****** to *** **** ********** ***** ************ *********, *** *** ************ and ********** ****** *************************.

*** ********** *********, ********* ** ***** **** ** * '*******' intrusion ***** ****** **** ************ ***** ************ ** ***** ****** by ************ ******* ****** ******** ****** *******. **** * ******* ***** ******** ** ***** ********* ******, it ***** * ***** **** ** * ********** ******* ** a ***** ******** *** ******* ** ***** ** ***** * dispatchable ***** *** *** * ******** *****-*****.

User *** ******

** ***** ** *** *******, ***** **** ******** ** ****-******* their ********* ******* ******** *** *** '** *** ****'. *** system's ******* *** *** **** ******* *** *********,************, *** ******* *******.

********* ********* *** ******* **:

"*** *** **** ********* *** ********** ****** **** ********** ** connect ** ***** *****(*) ***** ******* **** ************. ** ** likely **** *** *** **** ******** ** ******* “*** *********” after * ***** ********** ******* ** ****."

No ******** *** **********

**** ********* ** **** ********* *** *** *********** * ******** to **** * *** ** *****, *** ********** *** *** sure ** ***** *** ******* ****, *** ******* *******:

"*** *********** **** ** ******* ********** ** ******* *** ***** but **** *** *** ***** ********** * **** *****. *********, we ******, ** **** *****, ******* * ********* *** **********"

Monitoring ******* ************** **********

*** ****** *** ******* ***** *****: *** *** ****** **** not ****** *** **** ******* ********* ******* *** ***** ******* monitoring ********, ******* *** **** ******* ** *** ****** ***** works.

*** **** *****, *** *** ****** *** *** **** ** a ***** ******* ** **** ** *** ******** *** ** check-in ** *** ****** **********, ** ********* **** ** ***** contracted ********** ******* ** ** **.

App ****** ******** ******

*** ******* ****** ** *** ******* ** **** ********* ***** cannot ******** ***/****** *** ****** *** *** ***, *********** ******** a ******* *** ***** ***** ** ** ******* ****** *****. Other ******* *** ****** ***/****** *****, ********* ******* ******* *** central ********** ******* ** ****** ********, *** *** ******* ** significantly **** ********** *** **** ***** ******* ** **** *****.

*******, ********* ********** ******* ************* ****** ** **********, **** '************' issue ******* ** ** ************* *** ***** *** ** *** a *********** *** **** ********* *********. ***** *** ****** **** significantly ******* ***** ************* ****** ** ***** '** ******' ***** from*************, *** ******* *********** ***** *** ********* ********* ****** *** their ****** *** ***** ************.

******* *** ********** (**: *** * ***) *** ********* (* FPS) ** ********* ** ** ******* ******** ** *********** ***** surveillance *******, ***** *** *** ****** ********** ***** ******* *** the ******* ** * ******* ******* **********.

A **** **** ***** ***** ********

**** ******* *********** * ********* **** ** *** *****-***** ******** system, **** ******* *** ****** ** ****** ********, *** **** isolated ***** ** * ****** ******.

*** ********* ******** ** * ***** ***** ****** ***** *** touted ** '** ***** ****** ** ****** ** *** ** maintain' *** **** ***** ********** ********** *** ****** ** ******* IT *********** ********.

*******, ** * ******* **** *********'*, ** * ***** *********** goes ****, *********** ***** ********** ** ********. ******* *** ***** 'host *****' *******, ** * ****** ****** ** ******** ***** offline, **** * ***** ******* ** * ********'* ****** ** impacted.

Future ******* ****

** **** ******* *** *********** ***** *** *********'* ****** ****** available, **** **** ****** ****.

Comments (6)

Undisclosed Manufacturer #1

12/06/17 04:31pm

*’* **** ******** ****. ******* ********* **** *** ***** (** this ****, *********), **** **** ** *** ****** *** ******* the *****. *** **’* ****** *** ****** ** ********* ***** how ** *** **. ******* ** ******* *** *******. ******** coded **** ***** **** ****** ***** ********!

Undisclosed #2

In reply to Undisclosed Manufacturer #1 | 12/08/17 11:41am

*** **’* ****** *** ****** ** ********* ***** *** ** fix **.

**** ** *** **** *******, ** ******** **** ***** ** free ** **** **** ***** ** ******** /*** /***/*** *** and **** ****** ** **** *** **** *******...

John Honovich

IPVM | In reply to Undisclosed #2 | 12/08/17 12:45pm

**** ** **** **** ***** ** ******** /*** /***/*** ***

* ***** **** ***** ** ***** ** **** ***** ** running** -** ......

Larry Tracy

In reply to Undisclosed Manufacturer #1 | 12/10/17 04:03pm

****, ******* ******* ******* ** ** *** **** **** ****** companies ***** ** *********** ** ****** *** ********* ** *** acquired ******* *** ****** *** **** ** ***** ** **** 27 *****, *** *** ********* *&* ******* ***** ******* ********** thus ********** *** ***** ********. **'* ****** ******** **********. ********** this ******.

****** ****** ****** ** *** ********* ********* *** ****** *** quarterly *****.

** * **** **** *** ********** ** *** ********* ********* ego **** "** *** ** ** ****** *********" *** ***** ever *** **** ** * **** **** ******** *****.

Bob Kusche

12/07/17 10:22am

***’* **** **** **** ********* ***** **** * ****-******* *** app *** ******** ** ** *** ****** ** *** ********* Auto ********* **** (** *** ****)!

Hal Bennick

In reply to Bob Kusche | 12/08/17 06:18pm

*'* *****, * ***'* ***** *** *****, ***.

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