'Catastrophic Problem' For Videofied App

By: Brian Rhodes, Published on Dec 06, 2017

Less than 2 months after closing their DIY division DragonFly, Videofied has been hit with a problem the company calls 'catastrophic'. Now the commercial and dealer focused Videofied platform's app has stopped working, and Honeywell is not sure when it will be fixed.

What does this outage mean for existing Videofied customers, and is this problem so big they should be shopping for other options?

** ******* *** ***** inside.

Honeywell ********* ******* **********

****** ******* ********* ******* *** customers, ********* *** ********* a '************ *******' **** communications ******* ******* *** the********* ********** ***:

********* ** *** *****, the ****** ******* ** all ********* ******* *********. The ***** ** ********* in **** *******:

"*** *********** **** *** identified * ******* ********** the ************ *** *******. These ******* **** ******** a ************ ******* ***** has ******** ** ***** panel ************ ****** **** the ************ ********* **** new *** ******** *******. This ***** ** ********* Videofied ******* *********, *** just ** ***** *******."

Commercial ********* ******** ********

*** **** ********* ****** for *** ******* ** the ****** ** *** core ********** ***** ************ customers, *** *** ************ and ********** ****** *************************.

*** ********** *********, ********* is ***** **** ** a '*******' ********* ***** system **** ************ ***** verification ** ***** ****** by ************ ******* ****** ******** motion *******. **** * ******* event ******** ** ***** Videofied ******, ** ***** a ***** **** ** a ********** ******* ** a ***** ******** *** qualify ** ***** ** truly * ************ ***** and *** * ******** false-alarm.

User *** ******

** ***** ** *** problem, ***** **** ******** to ****-******* ***** ********* systems ******** *** *** 'in *** ****'. *** system's ******* *** *** user ******* *** *********,************, *** ******* *******.

********* ********* *** ******* as:

"*** *** **** ********* may ********** ****** **** attempting ** ******* ** their *****(*) ***** ******* into ************. ** ** likely **** *** *** will ******** ** ******* “Not *********” ***** * short ********** ******* ** made."

No ******** *** **********

**** ********* ** **** Honeywell *** *** *********** a ******** ** **** a *** ** *****, and ********** *** *** sure ** ***** *** problem ****, *** ******* stating:

"*** *********** **** ** working ********** ** ******* the ***** *** **** not *** ***** ********** a **** *****. *********, we ******, ** **** stage, ******* * ********* for **********"

Monitoring ******* ************** **********

*** ****** *** ******* makes *****: *** *** outage **** *** ****** the **** ******* ********* systems *** ***** ******* monitoring ********, ******* *** core ******* ** *** system ***** *****.

*** **** *****, *** app ****** *** *** even ** * ***** problem ** **** ** not ******** *** ** check-in ** *** ****** themselves, ** ********* **** on ***** ********** ********** station ** ** **.

App ****** ******** ******

*** ******* ****** ** the ******* ** **** Videofied ***** ****** ******** arm/disarm *** ****** *** the ***, *********** ******** a ******* *** ***** using ** ** ******* remote *****. ***** ******* for ****** ***/****** *****, including ******* ******* *** central ********** ******* ** change ********, *** *** process ** ************* **** convenient *** **** ***** because ** **** *****.

*******, ********* ********** ******* communication ****** ** **********, this '************' ***** ******* to ** ************* *** users *** ** *** a *********** *** **** Videofied *********. ***** *** outage **** ************* ******* users ************* ****** ** video '** ******' ***** from*************, *** ******* *********** means *** ********* ********* cannot *** ***** ****** for ***** ************.

******* *** ********** (**: 320 * ***) *** framerate (* ***) ** Videofied ** ** ******* compared ** *********** ***** surveillance *******, ***** *** not ****** ********** ***** systems *** *** ******* as * ******* ******* regardless.

A **** **** ***** ***** ********

**** ******* *********** * potential **** ** *** cloud-based ******** ******, **** outages *** ****** ** entire ********, *** **** isolated ***** ** * single ******.

*** ********* ******** ** a ***** ***** ****** pitch *** ****** ** 'no ***** ****** ** panels ** *** ** maintain' *** **** ***** redundancy ********** *** ****** of ******* ** *********** expenses.

*******, ** * ******* like *********'*, ** * cloud *********** **** ****, potentially ***** ********** ** affected. ******* *** ***** 'host *****' *******, ** a ****** ****** ** recorder ***** *******, **** a ***** ******* ** a ********'* ****** ** impacted.

Future ******* ****

** **** ******* *** restoration ***** *** *********'* outage ****** *********, **** will ****** ****.

Comments (6)

Undisclosed Manufacturer #1

12/06/17 04:31pm

*’* **** ******** ****. Typical ********* **** *** thing (** **** ****, Videofied), **** **** ** the ****** *** ******* the *****. *** **’* broken *** ****** ** Honeywell ***** *** ** fix **. ******* ** insider *** *******. ******** coded **** ***** **** became ***** ********!

Undisclosed #2

In reply to Undisclosed Manufacturer #1 | 12/08/17 11:41am

*** **’* ****** *** nobody ** ********* ***** how ** *** **.

**** ** *** **** working, ** ******** **** needs ** **** ** some **** ***** ** clearing /*** /***/*** *** and **** ****** ** just *** **** *******...

John Honovich

IPVM | In reply to Undisclosed #2 | 12/08/17 12:45pm

**** ** **** **** space ** ******** /*** /var/tmp ***

* ***** **** ***** to ***** ** **** space ** ********* -** ......

Larry Tracy

In reply to Undisclosed Manufacturer #1 | 12/10/17 04:03pm

****, ******* ******* ******* of ** *** **** that ****** ********* ***** an *********** ** ****** the ********* ** *** acquired ******* *** ****** the **** ** ***** so **** ** *****, but *** ********* *&* benefit ***** ******* ********** thus ********** *** ***** analysts. **'* ****** ******** accounting. ********** **** ******.

****** ****** ****** ** the ********* ********* *** missed *** ********* *****.

** * **** **** the ********** ** *** acquiring ********* *** **** "we *** ** ** better *********" *** ***** ever *** **** ** I **** **** ******** times.

Bob Kusche

12/07/17 10:22am

***’* **** **** **** ********* ***** **** * ****-******* *** app *** ******** ** ** *** ****** ** *** ********* Auto ********* **** (** *** ****)!

Hal Bennick

Trafficware, a CUBIC Company | In reply to Bob Kusche | 12/08/17 06:18pm

*'* *****, * ***'* drive *** *****, ***.

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