Managed Video Services UL 827B Examined

By Dan Gelinas, Published Jan 09, 2019, 09:25am EST

Historically, UL listings for central stations have been important, with UL 827 having widespread support.

However, few central stations have adopted UL 827B, the companion listing for managed video, which debuted in 2015.

In this note, based on our interviews with UL, and monitoring stations that have obtained 827B listing as well as those who have not, we examine:

  • Who has UL 827B certification?
  • The key differences between UL 827 vs. UL 827B
  • Pro case for 827B
  • Con case for 827B
  • Getting 827B certification
  • Certification timetable
  • Up-front and recurring costs

Executive *******

******** ** ****, ** the *** ** ****, only * *****-******* ********** centers *** ****** *** certification. **** ** **** than **% ** *** 65 ********* ****** ** our**** ********* ** ********* offering ******* ***** ********.

**** ******* ******* ********** say ********** ******* *** to *** *** ******* include **** ** * value proposition ** *** **** already *** *** ********* requirements ** ** ***, especially **** **** ** not ******** ** ********* or ****.

*******, **** ***** **** the ***** ************ ** 827B **** * ********** to ******* ***** ******** specifically **** *** **** not ******. ** ** that ********** **** **** make *** ********** ******* success *** *******, *** 827B *********.

**** ************* ** **** available ** ***** *******.

********

***** *** * ****** of ********** ******* *** offer ******* ***** ********—***** verification, ***** ***** ******, video ******, *** ****** video, *** *******. **** compiled ********** ** ********* ******** those ******** ** ****. *** *** ** those *********—** **** **** of ****—***** *** ** 827B *************. *** ***? What **** *** ******* entail? **** **** **** certification ***** **** ********* of ******* ***** ******** need? ** ******* *** certification ***** *** **** and *******? ***** ** a**********/******** ******** ************* ******, ** ******* ** look ** *** **** listing.

Who *** ** **** *************?

*** ********* **** **** current ************* *** ******* video ********** ******** *** be ***** ** ** ******* **** ******** *** ******** code "****" ** *** search ***** (****: ******** login). *** ****, ** of **** ***********, **:

** ********, *** **** database *****~ *** ************* **** ** ***.

UL *** **. ** ****

** **** ** *** actual ************* *** ******* Video ********, *******, *** two ************** *** ***** mentioned ******** ******* ** 827—the ************* *** *******-******* Alarm ********—** ******* ******** before ****. ****** ****** we ***** **** ******** the *** **** ** written, *** ** *** need ** *** *** certified ** * ************ to ****. *******, **** say ** ***** ***** many ** *** ************—**********, technological, ******** *** **********, for *******—** *** ************* **** to ** *** ** surpassed ** **** *************.

**** ***** **** *** Jersey-based ********** ***** *** process.

**********'* ********* **** ********* ****** Oppenheim [**** ** ****** available] said ** *** ******** backward ** ***** ***** doing **** ******* ***:

*** *********** ******** ** 'are *** *** ******* or ***?' ** ***’** not, **** *** **** some **** ********* ** do. *** ******** **** to ** **** *****. B ** *** ***** of **** ********.

*******, ***** ****** *** the ***** ***** ** 827B *** ** ******* a ******** *** *****-******** monitoring ******* ** **** would *** **** ** go ******* *** ** 827 *** ** **** (which ****** ******* ******* automation ******** ********. ** 1981 *** ****** **** UL *** ** *** most ****** *******.)

Pros *** ****

**** ***** [**** ** longer *********], ***, *** Founder ** *** *******-********** *********** ************ ******* *** ******* was * ********** ********** ** time *** *****, ****** it *** "***** ********," and *** ***** **** "over * ****" ** complete. ***** **** *** certification ******* ********* *** certificate ****** *** ** exceeded ***** ****** ************ such ** ******** ********** segmented, ********* ************ ****** networks ** **** ******:

*** ******* *** **** assured **** ** **** been ********* *** **** or ****** ************. * part ** *** ****** Guarding *********** ** ******** a ********** ********* ************ network ** **** ******'* location ** ******* ***** breaches.

***** **** ***** ***** were ************ *** ***** in * ****** ******** as **** ** ************ and ***** ********** ************.

***** ** ********** ******* that ******* ******* ***** services ****** ** ******* with *** ***** **** of ****, **** ********* and ***** **** *** since *** ******* *** know *** ***** *** UL ****, **** **** signify **** *** ****** company *** **** ******* some ***** *******. ***** said *** ******* ****** the ********** ******'* ********** to *** *** ********:

*** ***** * ****** risk ***** ********** ** a ******** ******* **** is *** **********? *** remote ******** ******* *** a ********* **** *** responsibility ** ** ******** certified *** ********* ** someone **** **.

********* **** *** ******* proved *** ************ ******* could ******* **********-*** ******** despite ********** **** ***** outages:

** **** ******* ******* the ******** ** *************** and ************ ******** *** capable ** ************ ******* redundancy ********** **** ** power ******, ******, ***. It **** ******* *** dealer **** ******** ** agreed-upon ***** ********** ******** is ***** ********* ** a ******** ************ ********.

827B **********

**** ***** **** *** 3rd ***** ********** ******* who ***** ******* ***** services ** ***** ****** customers *** **** ****** not ** *** *** 827B *******.

***** ********** ** ********** *** Innovation ****** ****** [**** no ****** *********] ******* ******* *** (***) ****** *********** *******/********** and ******* ****** ******* Jerry ******** [**** ** longer *********] **** *** **** were ** *** ** Committee **** ******** ****. 

****** **** ***** *** no **** ***** *********** to **** **** **** beyond **** * ****** would *** **** *** rigorous ******* ** ***, especially ***** **** *** not ******** ** ********* or ****:

**** *** ******** ** be * ******** **** to *** ******* ***** only ******* ****** ******* some ** *** ************ in ***. ** ** personal *******, *****'* ** reason *** * ******* 827 ******* ******* ** get ****. *** **** would ***** **** **** centers ** ** *** marketplace ******** ** ** if ********* ********* ********.

******** **** ***** *** a ***** *********** ** 827B ************* ** **** it ***** *** ****** dealer *** **** *** math *** ******* *** their ********* *****. * certification ***** * ****** the ****** ** ******** engaged **** ****** **** they **** *** ********* to ******* *** ******** they *****:

** ***'** ***** ** monitor ***** *****'* * bandwidth ************* **** *** don't **** ** **** if ***'** **** ********** alarms. *** ***** ** 827B, ** **** ** you **** **** *************, you'd ****** *** **** and ******** ****** *** what **** ********* ************ are.

*******, ** ***** ** for ********* ********* ** the ********* *********** ** 827B *** **** **** it ** *** **** UL ******** ********* ******** be ********, ** ** that ** ********* **** monitor ***** ********* **** to ** **** ***** capabilities **** *** ***** over-taxed:

********** ** ********* ** software ***** **** ***** results ** ** ****** and ******* *********. *** percentage ** *********** ** to ** ********* ** 20% **********, ******** ** 20% *** ***** **. If ********* *********** ******* 80%, ** ******** **** a ******* **-****** ********, technical ******* ***** ** notified.

*********, **** ******* * monitoring ********************* ***** ********* *****, the **** ******* **** not *********** **** **** they******** **.

****** ** **** **** part ** **** **** do ****** ****** *********** is ** ***** *** historical ******* *** ********* reports:

*** ********** ********* ************ in ** **** *** designed ** ****** *** monitoring ******* ********* ******** of *** ************* ******* to **** **** **** growth. Compliance **** **** *********** is *********** ******* * review ** *** ************* of *** ******** **** is ****, *** *** audit ** ******* *** reports ****** ****** ******.

***** ******* ***** *** TSI **** **** ************ at *** ********* ** 2019, ******** **** *** would **** ****** ****** the *******, **********:

** **** ******** *** it ******* ** **** to **** * ***** of ******* ** *** wall *** ** **** in ** ******** **** is ************* ******. **** the ********* ***, ** does ****** **** ***'** got *********. ****, ***** is ********* ***** ** it. *** * ***** its ***** ** ******** to *** *********** ******* station.

****** **** ***** *** no **** ****:

** ***** ** **** an ********** *** ** pay ***, ***** ***’* anything ** ******’* ****** with ** ** ********* could *** ***** ***** is * ********** ****** to ** ** ** dealers ***** ****** ** to *** ** ******* they **** **, * don’t ***** ** **** be ****** ** ******* soon.

First ****

**'* **** ******* [**** no ****** *********], ******* Manager, ** ***** *********** Service **** *** ***** step *** * ******* interested ** ********* ************* is ********* ** ********* ***** ** the ***** *********** ******* team** ***** * ************ about **** *** ******* entails:

** **** ***** *** to ******* *******, ********* facility *** ********* ************, staffing, *** ***** ** video ******** **** *** be ********, *** ** share ** ******** ** the **********. ************* ** process *** ************ ** the **** ********* *****. 

********* **** *** ***** step *** ********** ***** they ******* ** ****** the ***** **** ** 827B ************* *** ******** * **** ** the *********** **** ***** ** their ******* **** ** UL:

** ******** *** ******** and **** **** **** to *** **** ** UL *** ******* ** all *** ** *********. We **** **** ** wanted ** ****** **** listing *** **** ** would ******* * ****** once ** **** ********* that ** *** *** the ************. 

******* **** ********* ***** had **** ********** *** was ***** ** **** guide ********** ******* *** process:

*** ** ********* ***** on *** ***** *********** Service **** **** ** average ****** ** ** years ** ******* ** this *****. **** **** also ****** ** *** alarm ******** ***** ** coming ** ** *** bring * ****** ** hands-on ********** ** *** customers. 

Certification *********

******* **** ** *** difficult ** *** ******* how **** *** ************* process ***** **** ***** there **** **** *********, including *** *********'* ************:

**** * ***** *** been ******** *** *** completed ***-********** **** ****** and ******* ********* **** been ********, * ******* is ******** ** * planner *** ******** *** applicant ** **** ** a ********. 

******* **** *** **** visit ******* ****** ****** 30 **** ** ********** call, *** **** **********, a *** ******* ** the *********’* ********. *** evaluation ** *** *********'* facility *** ******** ** the ************* ** ******* completed ****** *** ***, UL ****.

********* **** *** ***** process **** ********** ** completion **** ********** ***** 6 ******:

*** ***** ********** **** began ******* **** ** to ****** **** ** met ** ******** *** of *** ************ **** out ** *** ********. From *** **** ** decided ** *******, ***** the **** ** ******** the *******, *** ***** six ******.

Up-front *** ********* *****

*** * ******* **** does *** **** ** 827 ******* ******* *** initial **** *** ********** is ~ $*,*** **** travel ***** *** ** inspector(s).

** ********* **** ***** need ** *** *** standard. ***** *** * few ********* ******* *** both *** *** **** available **** *** ** *******.

********* **** **** ***** was * **** ********** with *** ******* ********** and **** * ********* cost *** *** ****** inspection **********, *** **** the ******* **** *** *** that ********** *** *** recurring **** ****** **** the ****** ***** *** Affiliated's *** *******. ** said ********** *** *** need ** **** *** significant ************ ** *********, technology, ********* ** ******** in ***** ** **** the ******** *** ** there **** ** ******* expenses ******** ** * result ** *************:

*** **********, ***** *** no ******* ******* ******** to **** *** ************ of ****. *** ******** infrastructure *** ********** ******* already *** ** ******** the ************ ******* *** in ** ***.

**** ** ********** ***** greater ***** ***** ** incurred ** ** ********* falls ***** ** **********, staffing ** ************** ************ and ***** ** ****** or *******.

Comments (3)

Nice topic. Great & informative article - thanks. 

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We regularly update our various directories. The 2017 directory of companies offering managed video services referenced in this story was just updated to include Montrose, California-based Galaxy Protection. They offer remote video, video guard patrols, video verification, and video escort. They also mentioned that they had purchased the 827B standard and were in the process of bringing themselves into compliance before contacting UL to undergo the certification process.

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