In our most recent statistics series, over 150 integrators told IPVM the most common problem their customers have with their video systems. Interestingly, common root causes emerged across integrator sizes or geograhic locations.
Inside, we gather those answers into key themes and provide integrator color comments in how they deal with them.
Customer Problem Call Root Cause Statistics
The key themes integrators cited include:
- Lost Remote Access
- Camera Dropouts/Video Loss
- Exporting Video Clips
- Forgotten/Lost Logins
- User Error / Training Gap
- Hard Drive/Storage Failure
The breakdown by percentage cited below: