Heavy housings, cumbersome brackets, heavy ladders required, and tricky field of view requirements will cause difficulties no matter the camera manufacturer, because of the install location or complexity of the camera technology. This continues I...
By Sean Patton - 2 months ago
5 key areas of improvement and 1 clear wanted support feature were voiced by 140+ integrator responses to: What improvement in manufacturer technical support would you most like to see? This compliments our Best Manufacturer Technical Suppor...
By IPVM Team - 3 months ago
4 clear worst features for installing were identified by 140+ integrator respondents to: What feature(s) make a camera hard to install? The following features were mentioned many times in the responses: Camera Pigtails / Cable Whips Manu...
By Sean Patton - 4 months ago
Camera installation is the most fundamental and common task for video security technicians. Because of this, camera manufacturers market their products as easier and quicker to install versus the competition, in addition to the quality images they...
By IPVM Team - 4 months ago
New IPVM integrator statistics show that IP camera DoA rates have declined with zero dead on arrival units for many integrators and effectively zero for many more, a decline from 2015 reported failure rates.
By IPVM Team - 4 months ago
The old saying "If It Ain't Broke, Don't Fix It" does not apply here. New IPVM statistics show that 60% of cameras that are replaced still work but are upgraded to newer and better technology. We asked if cameras were replaced because of planned ...
By IPVM Team - 4 months ago
While 5 manufacturers made the worst technical support 2018 list, only 3 stood out as providing the best technical support to 190+ integrators in new IPVM results. These integrators answered: In the past year, what manufacturer has provided you...
By IPVM Team - 4 months ago
5 manufacturers stood out as providing the worst technical support to 190+ integrators in new IPVM results. These integrators answered: In the past year, what manufacturer has provided you the worst technical support? Why? Across these ma...
By IPVM Team - 4 months ago
150 integrators told IPVM: What are the top benefits of going to trade shows? The clear top 2 responses in order: (1) Networking (2) New Products The most notable answer not given was education, something that trade shows routinely mark...
By IPVM Team - 4 months ago
Maintaining accurate notes and documentation from field technicans is a difficult and important task for a security integrator operation. Keeping technicians, service managers, and salespeople aware of conversations and site visits can increase cu...
By IPVM Team - 5 months ago
150+ integrators answered: Which manufacturer, when offered by rival integrators, is toughest to compete against? Why? The overwhelming trend from integrators was low-cost products and, in particular, Hikvision. In this note, we examine t...
By IPVM Team - 5 months ago
Are websites important? Still quite a number of integrators have no websites. New IPVM statistics show that nearly half of all integrators find a website to be not very important in terms of sales and generating business. But nearly a third of i...
By John Honovich - 5 months ago
150+ Integrators told IPVM "What is your favorite access control management software/system? Why? Unlike the 2016 access favorites where a group of favored manufacturers was close, in 2018, a single manufacturer pulled ahead to be the clear lea...
By Brian Rhodes - 5 months ago
Biometrics are on the rise, or at least integrator opposition to them is declining, according to new IPVM integrator statistics. Almost half of integrators listed 'fingerprints' as their preferred biometric. Notably, while the second place ans...
By Brian Rhodes - 5 months ago
Running one's access control system on a converged network, with one's computers and phones, can save money. On the other hand, hand, doing so can present a security risk as well as increase troubleshooting challenges. On the video side, more tha...
By Sean Patton - 5 months ago
150+ integrators told IPVM how often they clean cameras on customer's sites and why. Inside we examine their answers and break down feedback into key themes. Cleaning Upon Request The most common response to 'How often do you clean cameras?'...
By Brian Rhodes - 5 months ago
Manufacturers say ISC West 2018 was strong, continuing the trend we have seen in 2017 results and 2016 results. However, those same 100 manufacturers expressed a much more concerned outlook on the upcoming ASIS, now GSX show. In this note, we exa...
By IPVM Team - 5 months ago
The most common access control project size is 5 - 16 doors per project. This 2018 result mirrors previous statistics, most recently in 2016 where the category ranked ~50% of responses. This size encompasses most commercial systems. The char...
By Brian Rhodes - 5 months ago
Video analytics is one of the biggest trends in 2018, driven by marketing for Artificial Intelligence and Deep Learning. But what do integrators actually use right now? In our 4th edition of this series (see 2011, 2014 and 2016 results), IPVM ...
By John Honovich - 6 months ago
Audio is more widely available and easier to use than ever, with many IP cameras building audio in and often making integration as simple as toggling a button. But how widely is audio used? There still remain many legal and privacy concerns about...
By Brian Rhodes - 6 months ago
We received 150+ responses from integrators when we asked them "What is the biggest problem you face when selling electronic access control? Why?". In order, these were the top problems cited: Too expensive Too little customer knowledge Too c...
By Sean Patton - 6 months ago
In this 2018 access integrator statistics result, which credential type holds the favored spot to unlock access doors? More than 150 integrators told us their preferred credential format, their answers from options including: 125 kHz 13.56 Mh...
By Brian Rhodes - 6 months ago
Maintaining accounts and customer satisfaction often depends on the effectiveness of responding to issues. Keeping an integrator's support requirements, warranty information, and field assets organized fall upon its support ticketing and help desk...
By Sean Patton - 6 months ago
When selecting surveillance cameras, users may choose from a number of different form factors, each with its own unique strengths and weaknesses, varying in physical size, aesthetics, vandal resistance, and advanced features provided. In this r...
By IPVM Team - 6 months ago
Electronic lock manufacturing is dominated by 3 conglomerates (alphabetically) Allegion, Assa and Dormakaba holding numerous electronic lock brands. But which do integrators most prefer? In this report, we rank the 3 conglomerates, examine which ...
By Brian Rhodes - 6 months ago
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