Top Video Surveillance Service Call Problems 2020

Common ******

*** **** ****** ****** were ****** ********/***** ****, Lost ****** ****** *** Exporting ***** *****

*******, **** ****** ****** is **** ** * problem, ******** **** **% to **%:

*** ********* **** ** issues ******** *** */* of *** ********* ********:

• *********/**** ******
• **** ***** / ******** Gap
• ****** ********* ****/******* *********
• **** *****/******* *******

*********/**** ****** ******* ************* (13% ** *%) ******** to ****, *** ***** Motion ********* ******** **** rarely ********* **********, **** were ******** ** *% of *********** ** *** most ****** ***** ** 2020.

Camera ******

*** **** ****** ***** causing ******* ***** **** cameras *******, **** **** 1/3 ********* ****** ******* lost ** *******. ****** dropouts **** *** #* response ** ****.

******* ***** **** ********** errors, ****** ******** ** rebooting, *** *****/****** ****** errors ******* *** ******:

• "**'** *** ******** ********* of ******* ***** ******* and *** ******* **** not ********** ****. **** when ** **** **** to ******** ***** *** we ******** ***** *** a ***** **** *****"
• "******* *** ******* / offline. ** **** ** reboot **** ******* **** I ***** ** ****** have **."
• "****** ****. **** ***** it's **** * ****** reset ** *** **** back. ************ *** ****."
• "***** **** ** ******* not *********. *******, ***** error ******** ******** ** camera"
• "**** ** ** ******* cameras ** *** ******"
• "******* ******** *** *** to ****** ** ******."
• "**** ** ***** *** or ****** ** ********** disconnected"
• "****** ** **** / not ******** ******* ***** client."
• "******* ***** ***-**** ***** to ** * ******** problem"
• "******* *** ************ **** the *******"
• "******* ******* ** **** on ***** *******"
• "***** **** ** ******* getting *** ** *****"
• "******** ******* *** *******"
• "******* **** **** ***********."
• "******* *******- ************."
• "******* ***"

Lost ****** ******

**** ****** ****** *** the #* **** ****** reason ***** ** ***********, a ******** ** **** than ****, **** **% in **** ** **** 12% ** ****.

***** **** ********* ********** by ***** ********* **** their ******/***** *********** ** not *******:

• "***** ****** *** *** working. *** ******** ** the ****, ** ** a ******* **** ***** ISP ** ***."
• "****** *******, **** **** view ** ** ***** phones."
• "***’* *** *** ******* on ***** ****** ******."
• "****** ** *** ********** from *** ********."
• "********-***** *** "*****" ********* is ****** * *** of *** ******* ***-** issues."
• "****** *** ******* *******"
• "****** **********"
• "**** ** ****** ******"
• "**** ******* ***** *** remote *****."
• "* **** ****** ** my ******* **** ** phone"
• "******** ****** *** **** for ****** *******/******."

*** ****** ****** ****** issues ***** ** ********** is *********** ** ******-******* ** P2P ****** ****** (*** IPVM ****** ****** ********** 2019). ***** **** *** port ********** ** **** time *********, **** ***** risky, *** *** **** when**** ******* *** ****.

***** *** ******* ** setting ******* ** *** remote ******* ** **** to **********, ***** ** in * ******** *** secure *** ** ***** complex. *** ******** *** tips ** *** *******, see ***:****** ******* ****** *** Video ************ ******************** ******* ****** ****** Usage ************* * ****** ****.

IT *********** ** *****

*** *********** ********* ******* offline *** **** ****** access ** ******* ******* call ********, *** ****** of *** ******* *** often ***** **** *** users ** **********:

• "******- ** ***** ** longer *** *** *** system ** *** ******* (NEED ** ***** **/******** CHANGES)Nothing ***** **** ****** a ******* **** ** sit *** *** *** cannot ** ******** ******* their **** ****** ** up."
• "****** *** ******* **% (or ****) ** ******* due ** ***** ** department ****** ******* *** affecting *** ******."
• "******* ************ ****** ********* to *** ******* ** installation. ** ******* ****** on *** ***** ****, or ****** ** *******."
• "**** ********** ** ** cameras. **** ***** **** is *** ** ****** with ***** ******* ******* their ** ***** *** new ************ ******* ********* their ******** *********."
• "******* ******* ***** ***** by ***** ** **********"
• "******* *******- **% **** due ** ***** ** changing *********"
• "******* ** * ******* issue ******* ***** ** their ** **********"
• "** ****** ******** ***** 80% ** *** **** turn *** ** ** IT ******** * ****** config"

***** ****** ********* * key ******** ** ***** dedicated ******** *** ***** surveillance, *** **** ******* see ************ ** ********* ******** For ************ ********.

Export ***** *****

*********** **** ***** **** users ********** **** ******* downloading *****, ***** ** not * *********** ** product ***** *** ****** training. ******* ******** ***** the ***** ***** ** execute * ******** ***** export ** ***** **** forgotten ** ***** ******* it ** *** * common ****:

• "*** ** ****** ***** or ********** ********* ***** quantities. ** **** * large ******** ** *** industry, ***** ******* **** to ** **** **** until **** ***. * good ******* ** *** customer **** ** ****** running ***** ******** ***** either *** * ***-********* interface ** ********* **** large ********** *****."
• "********* ***** *****. **** in **** ** ****** is ****** *********** ** often *** ******** **** forgets *** ** ** it ******* *****’* ** need *** **** ******* when ***** ** ** incident **** **** **** to *** ** **** have ********* ***."
• "** *** ******* ******* without ******* ***** ** get *** ***** ***** how ** ****** *****. They *** ***** ******* installed *** **** ****** them ***** **** **** them."
• "*** ** ****** *** replay **********. *** ***** time ** ******."
• "************* ******* **** *** and ********* *****. ******* multiple *******, ******, ******, this ********* ** ** an ***** **** *** tech *****."
• "******* ** ***** *** how ** ******/*****"
• "** ***** ************, ** is ********* *** ** copy ***** ********** ** a ****** ****** *** law ***********."
• "*** ** ******** * video **** **** ** is ****** (***** **** probably **** ***** ****** to)"
• "**** ****** *** ** retrieve *****"
• "*** ** *** ****** video!!!!"
• "**** ****** *** ** export *****"

Motion ********* ******* / ********* ******

*********** ******** ****** **** missed ********** ** ******* problems **** ****** ********* accuracy:

• "****** ********* ******... ****** not ******* ****** ****** or ********* ****** **** there ** ****.."
• "******* (** ****** ** find) **********. ***** *** to ****** ****** ********* issues"
• "***'* **** * ******* event *****."
• "***** ** ******* **** the ********* *** *** do * ******* **."
• "****** **********"
• "****** **********"
• "**** ** *********"
• "** *********."

**** ***** ************ (*******) goes ********** ** ****** ****** ****** ******* to ****** ******** **** motion-based ***** ********* **** decrease. ** ******** ***** common ******** ******* ********* ***, ********* ******** ********, weather, *******, ***.

User ***** / ******** ***

*** ******* ***** ** users *** ******* ** forgetting *** ** *** their ******* ** ****** too, **** *% ******* it *** ******* ******* the **** ****:

• "**** ** ****** ******** from ******** ******* ******. I ** * *** of ********* *** **** that ** *** * very ************* **** **** was *** * ***/***."
• "******* ******* ********* *** to *** *** ********, they ***** **** **** for **** ** ********* and ********** ******** *****."
• "******** ****** ** **** of *********** ** **** of ********* ** *** customer."
• "***'* ******** *** ** use ************ **** ********"
• "**** ***'* **** *** to *** *** ******."

Login ******

*% ** *********** **** that ***** ****** ****** the ******** *** ******* in ** *** ***/***, and **** *** ********** in ***** **** ** can ** ********* ** access ********* ** ********:

• "****** * ******** ... usually ** ***** *** that * ***'* **** the ******** ***."
• "**** ****** *********. ****** they *** *** *** regularly **** **** ** forget."
• "***'* *** **** ***"
• "********* ********."
• "* ****** ** ********"

**** ** ********** * problem *** *****% ** *********** (**** Risk ** ******** *** User *********), *** ******** **** do *** ****** *** users' *********. ***** *********** most ******** ***** **** it ** *** *** user's ************** *** ********** environments ** *** ***** that.