Common ******
*** **** ****** ****** **** ****** Dropouts/Video ****, **** ****** ****** *** Exporting ***** *****
*******, **** ****** ****** ** **** of * *******, ******** **** **% to **%:
*** ********* **** ** ****** ******** for */* ** *** ********* ********:
*********/**** ****** **** ***** / ******** *** ****** ********* ****/******* ********* **** *****/******* ******* *********/**** ****** ******* ************* (**% ** 5%) ******** ** ****, *** ***** Motion ********* ******** **** ****** ********* previously, **** **** ******** ** *% of *********** ** *** **** ****** issue ** ****.
Camera ******
*** **** ****** ***** ******* ******* calls **** ******* *******, **** **** 1/3 ********* ****** ******* **** ** offline. ****** ******** **** *** #* response ** ****.
******* ***** **** ********** ******, ****** resolved ** *********, *** *****/****** ****** errors ******* *** ******:
"**'** *** ******** ********* ** ******* going ******* *** *** ******* **** not ********** ****. **** **** ** went **** ** ******** ***** *** we ******** ***** *** * ***** link *****" "******* *** ******* / *******. ** have ** ****** **** ******* **** I ***** ** ****** **** **." "****** ****. **** ***** **'* **** a ****** ***** ** *** **** back. ************ *** ****." "***** **** ** ******* *** *********. Usually, ***** ***** ******** ******** ** camera" "**** ** ** ******* ******* ** NVR ******" "******* ******** *** *** ** ****** IP ******." "**** ** ***** *** ** ****** is ********** ************" "****** ** **** / *** ******** through ***** ******." "******* ***** ***-**** ***** ** ** a ******** *******" "******* *** ************ **** *** *******" "******* ******* ** **** ** ***** network" "***** **** ** ******* ******* *** of *****" "******** ******* *** *******" "******* **** **** ***********." "******* *******- ************. " "******* *** " Lost ****** ******
**** ****** ****** *** *** #* most ****** ****** ***** ** ***********, a ******** ** **** **** ****, from **% ** **** ** **** 12% ** ****.
***** **** ********* ********** ** ***** reporting **** ***** ******/***** *********** ** not *******:
"***** ****** *** *** *******. *** majority ** *** ****, ** ** a ******* **** ***** *** ** LAN. " "****** *******, **** **** **** ** on ***** ******." "***’* *** *** ******* ** ***** mobile ******. " "****** ** *** ********** **** *** internet. ""********-***** *** "*****" ********* ** ****** a *** ** *** ******* ***-** issues. " "****** *** ******* ******* " "****** ********** " "**** ** ****** ******" "**** ******* ***** *** ****** *****." "* **** ****** ** ** ******* from ** *****" "******** ****** *** **** *** ****** viewing/access." *** ****** ****** ****** ****** ***** be ********** ** *********** ** ******-******* ** *** ****** access (*** **** ****** ****** ********** 2019 ). ***** **** *** **** ********** is **** **** *********, **** ***** risky, *** *** **** ******** ******* *** **** .
***** *** ******* ** ******* ******* up *** ****** ******* ** **** to **********, ***** ** ** * reliable *** ****** *** ** ***** complex. *** ******** *** **** ** the *******, *** ***:****** ******* ****** *** ***** ************ Guide *************** ******* ****** ****** ***** ********** *** * ****** ****.
IT *********** ** *****
*** *********** ********* ******* ******* *** lost ****** ****** ** ******* ******* call ********, *** ****** ** *** problem *** ***** ***** **** *** users ** **********:
"******- ** ***** ** ****** *** see *** ****** ** *** ******* (NEED ** ***** **/******** *******)******* ***** than ****** * ******* **** ** sit *** *** *** ****** ** anything ******* ***** **** ****** ** up. " "****** *** ******* **% (** ****) is ******* *** ** ***** ** department ****** ******* *** ********* *** system. " "******* ************ ****** ********* ** *** product ** ************. ** ******* ****** on *** ***** ****, ** ****** it *******. " "**** ********** ** ** *******. **** often **** ** *** ** ****** with ***** ******* ******* ***** ** rolls *** *** ************ ******* ********* their ******** *********. " "******* ******* ***** ***** ** ***** IT **********" "******* *******- **% **** *** ** their ** ******** ********* " "******* ** * ******* ***** ******* about ** ***** ** **********" "** ****** ******** ***** **% ** the **** **** *** ** ** IT ******** * ****** ******" ***** ****** ********* * *** ******** to ***** ********* ******** *** ***** surveillance, *** **** ******* *** ************ ** ********* ******** *** ************ Tutorial .
Export ***** *****
*********** **** ***** **** ***** ********** have ******* *********** *****, ***** ** not * *********** ** ******* ***** but ****** ********. ******* ******** ***** the ***** ***** ** ******* * recorder ***** ****** ** ***** **** forgotten ** ***** ******* ** ** not * ****** ****:
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*********** ******** ****** **** ****** ********** or ******* ******** **** ****** ********* accuracy:
"****** ********* ******... ****** *** ******* enough ****** ** ********* ****** **** there ** ****.. " "******* (** ****** ** ****) **********. Often *** ** ****** ****** ********* issues " "***'* **** * ******* ***** *****. " "***** ** ******* **** *** ********* and *** ** * ******* **." "****** ********** " "****** ********** " "**** ** *********" "** *********." **** ***** ************ (*******) **** ********** in **** ** ****** ****** ******* ** ****** problems **** ******-***** ***** ********* **** decrease. ** ******** ***** ****** ******** in ***** ********* *** , ********* ******** ********, *******, *******, etc.
User ***** / ******** ***
*** ******* ***** ** ***** *** knowing ** ********** *** ** *** their ******* ** ****** ***, **** 7% ******* ** *** ******* ******* the **** ****:
"**** ** ****** ******** **** ******** vendors ******. * ** * *** of ********* *** **** **** ** was * **** ************* **** **** was *** * ***/***. " "******* ******* ********* *** ** *** the ********, **** ***** **** **** for **** ** ********* *** ********** incident *****. " "******** ****** ** **** ** *********** or **** ** ********* ** *** customer." "***'* ******** *** ** *** ************ used ********" "**** ***'* **** *** ** *** the ******. " Login ******
*% ** *********** **** **** ***** simply ****** *** ******** *** ******* in ** *** ***/***, *** **** the ********** ** ***** **** ** can ** ********* ** ****** ********* is ********:
"****** * ******** ... ******* ** their *** **** * ***'* **** the ******** ***. " "**** ****** *********. ****** **** *** the *** ********* **** **** ** forget." "***'* *** **** *** ""********* ********." "* ****** ** ******** " **** ** ********** * ******* *** the **% ** *********** (**** **** ** Managing *** **** *********) , *** ******** **** ** *** manage *** *****' *********. ***** *********** most ******** ***** **** ** ** the *** ****'* ************** *** ********** environments ** *** ***** ****.
Comments (5)
Hans Kahler
10/26/20 02:36pm
My favorite support call is "The system just stopped working - I don't know why" and then you dig in to find all of the settings are changed - usually by the person that called in.
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Ryan Karpilo
Customer calls an emergency:
Customer: My entire system is down I can't log in!!! Screaming and Screaming.
Us: Is everything powered on, do you see the login screen?
Customer: Yes?
Us: Pick up your keyboard, take 6 steps back.
Customer: Umm, OK?
Us: Are you still holding the keyboard?
Customer: Umm, Yes?
Us: Plug your keyboard back in.
-You're welcome.
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Horace Lasell
Thanks, John, for a very interesting article which provides significant insights into the state of video surveillance today.
"Integrators also noted that users frequently have trouble downloading video, which is not a performance or product issue but rather training."
Is this properly a training issue, or a design issue?
Who should be expending effort to address this issue: the customer, or the vendor?
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