OnSSI Favorability Results Poor Hurt By Milestone Breakup

Author: Brian Karas, Published on Dec 21, 2016

The one time key Milestone partner and the 2015 acquirer of VMS provider Seetec, OnSSI has navigated from its origins as a VMS re-seller into its own manufacturer / developer.

However, 100+ integrators surveyed show that the transition for them has ben rocky. Inside we examine integrator concerns about the Milestone breakup, sales and support issues and challenges in the market. 

*** *** **** *** ********* ******* *** ******* ******** ** *** ******** ******, ***** *** ********* **** *** ******* ** * *** re-seller **** *** *** ************ / *********.

*******, ***+ *********** ******** **** **** *** ********** *** **** has *** *****. ****** ** ******* ********** ******** ***** *** Milestone *******, ***** *** ******* ****** *** ********** ** *** market. 

[***************]

OnSSI *******

********** ************ ** ***** *** **** *%, **** *** *************. ********** *** moderately **** ****** ********** ** **** ****** ** ********** **** integrators:

Milsetone ******* ***** *******

***** ******** **** *** ***** ** ********** ********** *** **** *** ***** customers, ****** **** **** ******* **** ***** ******* ******** ******** ** ******. *********** ** *** *** *** *********, *** **** *** breakup ** ***** *** ********* ** *********** ** ***** ******** and ***** *********:

  • "** **** **** * **** **** ***** ******* ******* *** were **** ***** **** *** ******* ***** * **** *** when **** **** *** ********* ******** ********. **** *** **** year ** **** **** **'* ** ********* ** ******* ** labor *** ***** ***** ******** *** ****** ****** ** ** due ** *** ******* ***** ** *** ****** ********. *'** kept *** ******** ******* ******* ** ******** ** ** *** hoping **** ***** ***** *** ** **** **** * ******** usable *******."
  • "****** ** * *** ****** **** ***** ******** ******* *** loses ******** *****."
  • "***** ******* **** ********* ***, ** *** **** ****** ** in *** ****** **** *******."
  • "****** ****** ** ******** ** **** **** - ***** ****. Ultimately, ** ***** **** **** ******* ** *********. ****** ******** strategy ** ***** ** "*** ***** ******", *** ****** ************ to ***** ******** *** ***********. ***** **** **** **** ********** if ****'* **** **** ******."
  • "**** ** **** ***** ***** ***** *** ********. ** **** advised *** ********* ** *** ******* ***** *******."
  • "*****'* ***** **** **** ***** **** ***** **** **** ********* and ******* ***."
  • "*** *** ****** **** ********* ****** **** ******* * ** 5."
  • "*** ********. *** **** ******** ** ******** *** *** ********* rif ** *** ********* *** ** ** *** ******. ** we ****** ******* ******* **** **** **** ** ** ** prior *****. ** *** ***** ******* *** ****** ** ****** down *** *** ** ******* ******** ***** ********* ** **** we ***."
  • "******* ******. ***** ****** ********* **** ****** *** ********* ******. Used ** *** ** ****'* *** *****'* **** ** ** a **** *****."
  • "***'* **** **** ****** **** - ***** ****'* ***** **** buy ***** ******* ****'* "******" **** ****** ** "******" ****** on *** ***** ** ******** *********."
  • "*** ***** ****** ******* ***** *** ********* ****** ***** ******** to *** ********** *** ***-**** ******. **** ****** ***** *** 5.0 ******* ** ****** ****** ** *** *****. **** ** the ******* **** **** ** ****** ******* ** *****."
  • "***** ** ** ********* **** ** ***'*. *** **********."
  • "***** *** ****** *** * ****** ******* ** *** ** we **** ****, *** *** ****** **** *** *** * huge *****; *** ***** *****-**** *** **** ** ** **** in ***** ** *** ********* ** ***** ******* *** ***** ability ** ********* **** *** ***** ** ******* **** ******** could."
  • "** ** ******, *'* ********* ***** ** ***** ******. *** transition ** ******* *** *** ****** *** **** ** **** of ***** ********* **** ** **** *** ***** *** **** switch ** *********, * **** ***'* *** **** ********* ** the **** ****."
  • "** *** **** ******* ********** **** ** ** ** *** v5 *** *** ***** *** ****** ** ***** **** * lot ** ********** ********* ***** ****** ********* ** ** **** not ** **. ** *** ***** **** *-* ***** ** capabilities. *** *** ******** ** **** ****** *** ***** *** behind *** ******* ** *** **** **** *******."

Poor *****/*******

***** ***** *** ******* ********** *** ******* *** ********* **** want ** ***** ******* ****** ** **** ** *** ****** pricing, *** *****'* ****** ******** **** ** *** **** ** be * "******" ******, *** *********** ** *** **** **** OnSSI ** ******* ************ ** **** ******.

  • "**** ** **** ****, **** ** *** *******, ******* ****** tools."
  • "***** *******' ******** ********* *** ************. ** ********** *******. ******* roadmap *** **** *** ***** ***** **** **** *** ********* platform."
  • "**'* *** ***, **** **** *** ** *** *** ***'* in *** ******, *** **** ******** ******* *** ********, ***** just ** *** ***** ** ****. **** ****** **** **** of ********** * *** *** ***, *** **** *** ******* killed ** *** ********** & *****'*. **** **** **** ******* way ** **** *** ************* & ******* ***** ****** ** the **** * ***, ** *****'* **** **** **** *** stable. *** **** **** *** ******* ****** ** *********** **** are ****** ** **** ** *** **** *** ********. ** have ******* **** ***** ************* *** *** *** **** ** they **** ** ****** ** ******* ******* ** ***, *** right *** ** *** ****** ** **** ****."
  • "******** ******* *** ***** ********* ** ***** ******."
  • "***: *** ****** ** *** *** ******. ******** ** **** experience. ***** ******* ***. ***: ****** **** ** ** *** months **** **** ******** ********. **** ** ******* *********. ** see **** ***** *** ****** *** *********** **** ******** ****."
  • "***** ****** * ******* ********, ************ ***** ** **** **** unnoticed, ********* **** *******, **** ******* ** ***********."
  • "******** *******. ***'* *** ******* ** ****** ********* *** *******."
  • "*** * *** ** ***** *******."
  • "**** *******, *** ************'* **** *** ************ *******."

Interface ******

*****'* ******* ******** *** **** ***** ****** *** **** *********, some *********** **** **** *****'* ****** ** ********** ** ******. Because ***** *** **** ***** ********* *** *********, ** ********** is **** ** *** **** ********* ***** ** ****** ****** to ****** **** **** *********** *********.

  • "*** *** ** ****** *** *** **** **** ********. * only ******* ******** ********* *** **** *** ***** *** *******."
  • "******** ** *** ***** ** ** *********** ********* **-*** *** to ******** ********. **** ** ** ******'* ** *********** ***** gaming ***."
  • "**** *** ***** **** ***** ***** ***** **** *********. ***'* know ******* ** *** ********* ******. *** ******** ****** *** always ******."
  • "**** **** **** ***-******. **** **** *******. ********* ******* *** solid, ** ******, *** ***** ****** ****** ********** **** ************* too ***** *** ** **********. *** ** ******* ********** ***** on *** ****** ********. ** ****, ** ***** **** ****** too **** ****** *** *** **** ****** * ******* *********** touchscreen ********. **** *** ********** ****** ***** *** **** ** a *****-***** ****** *** **** ****."
  • "** *** **** ****** ***********. **** ********. **** **** *****. They **** *** ********* ** ******* *** ****** *** *************. All *** *********, ********* **, ***** **** ** **** ******* up *** ***************. **** ****** **** ** **** *** *** up **** ******, ***** ***** **** ********** ** ** ** competitive *****."

Lacking ***** ********** *** *********

* ****** ** ******** ********* **** ***** *** *** ******* to ******* ************* ********** ** *********** ** ********* ****** ***********.

  • "** *************** **** ***** *** *******."
  • "**** ******* *** ******* ** *** ****."
  • "********* ******* *** ****** ****."
  • "********* ******* **** ** **********"
  • "**** *** **** ******* *********? * ***** *** * ***** company. *** ***** ****** *** ***** ******* ***? *********, *****, Avigilon, ******* - *** ***** ****** ****** *******?"
  • "***** ***** ***** **."
  • "*** **** ******* ** *** ************ ****** - ***** *** tested ** ***** **** ** ***** ********, *** * *** opinion *** ****** ******* **** ** "**** ** ****" ********, than ******** **** ************ ** ** "******" ***** ******."
  • "** **** ** ********** **** ****. **** **** **** ****** for **** ** **** **** ** ***** ********* ***** *** it **** ** *********** ** *** **** **** ** *** without *********."

Positive ********

******** ** ***** *** **** ******** ********, ******* **** ***** ****** relatively ****** **********:

  • "******* ***** ** *****. ******* ***** ******* *** *** * wide ***** ** ********."
  • "**** *********** ******* **** *** ********** **** ***** * *** of ***** **** ***** *******."
  • "***** *** *** ** *** ***** *** ********* * **** and ****, ****** ***** *** **** **. ** ** ****** hard ** *** ***** **** **** *** ******* *****. * really ***** **** **** **** * **** *** **** *** various *********** ***** *** ***. ***** ** * ***** *******."
  • "** ** * ***** ********** ****** **** *** *** ********* manufacturers ******** ** ** **** ** **** ********* ******* *** combine ********. * **** *** ****** **** **** ****** *** plan ** ** *** ********* ******."

Outlook *** *****

***** *** ********** ** ********, *** ** *** ******** *** ****** continues ** ** ****** ** ***** **** ******* *** *** price **** (*.*.,***** *******'* ******** ********** ********* *********** ********). ***** *** **** ****** **** ****** **** many **** **** ******* ****** ** ***** ******* *** ******* against **. **** **** **** *** ****** ***** *********** *** OnSSI ******* * ***** ****** ** ******* ***********.

Comments (4)

" ***** *** **** ****** **** ****** **** **** **** have ******* ****** ** ***** ******* *** ******* ******* **."

*** *** ********* ** *********** - ** ********* ******* ** buy * *** ** **** * **** ** ***** ***-**-*** solution? (*****, ***)

* *** ********* ** *********** *** ***-*****. * ** *** sure *** **** *********, ** ***, **** ****** ** ***** from ** *********** ***********.

*'* ***** ***** ******** **** * ***** *** **** * hundreds ** *************, * *********** *** ********* ** ******* * at *** ********* ** *** **** *** *** **** ******* 5.2 * *** *** **** *** *** ******** ***** **** better **** *** ********* ********, * *** *** ****** *** model ** ** *******, **** ******** ******** *** **** ***** benefits **** *** **** ****** ** ***** **** **** ***** installations.

*** ******** ****** ** ********** *** **** *** ****** ** the ****** ********* ********* **** ***** *** ***.

*'* **** ********* **** *** *** ******* *** ******* ** see *** *** ******** ** *** ****** **** * **** that ** ******* *.* ***** ***** ** ***** *** ****** solution.

****** *** **** ******* *****. ** ***** **** (***?) ** the ******** *********** **** *** ** ************* ******** ******* **** V4 ** **.

*'* ********* ***** *** ************* ******** ***** **** **.*. *** a **** *****, * *****'* **** **** ** **** **** discussion ** ****.

** ****** **** ******* ********** ** ***** ** ***** ** functionality *** ****** ************?

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