OnSSI Favorability Results Poor Hurt By Milestone Breakup

By: Brian Karas, Published on Dec 21, 2016

The one time key Milestone partner and the 2015 acquirer of VMS provider Seetec, OnSSI has navigated from its origins as a VMS re-seller into its own manufacturer / developer.

However, 100+ integrators surveyed show that the transition for them has ben rocky. Inside we examine integrator concerns about the Milestone breakup, sales and support issues and challenges in the market. 

*** *** **** *** Milestone ******* *** ******* ******** ** *** provider ******, ***** *** ********* from *** ******* ** a *** **-****** **** its *** ************ / developer.

*******, ***+ *********** ******** show **** *** ********** for **** *** *** rocky. ****** ** ******* integrator ******** ***** *** Milestone *******, ***** *** support ****** *** ********** in *** ******. 

[***************]

OnSSI *******

********** ************ ** ***** was **** *%, **** *** comparatively. Negativity *** ********** **** though ********** ** **** levels ** ********** **** integrators:

Milsetone ******* ***** *******

***** ******** **** *** ***** is ultimately ********** *** **** and ***** *********, ****** them **** ******* **** their ******* ******** ******** ** ******. *********** ** *** are *** *********, *** view *** ******* ** OnSSI *** ********* ** detrimental ** ***** ******** and ***** *********:

  • "** **** **** * long **** ***** ******* partner *** **** **** happy **** *** ******* until * **** *** when **** **** *** Milestone ******** ********. **** the **** **** ** have **** **'* ** thousands ** ******* ** labor *** ***** ***** customer *** ****** ****** at ** *** ** the ******* ***** ** the ****** ********. *'** kept *** ******** ******* instead ** ******** ** we *** ****** **** OnSSI ***** *** ** this **** * ******** usable *******."
  • "****** ** * *** engine **** ***** ******** upgrade *** ***** ******** video."
  • "***** ******* **** ********* was, ** *** **** likely ** ** *** future **** *******."
  • "****** ****** ** ******** in **** **** - early ****. **********, ** moved **** **** ******* to *********. ****** ******** strategy ** ***** ** "own ***** ******", *** poorly ************ ** ***** partners *** ***********. ***** have **** **** ********** if ****'* **** **** honest."
  • "**** ** **** ***** doing ***** *** ********. We **** ******* *** customers ** *** ******* their *******."
  • "*****'* ***** **** **** since **** ***** **** from ********* *** ******* VMS."
  • "*** *** ****** **** milestone ****** **** ******* 4 ** *."
  • "*** ********. *** **** problems ** ******** *** the ********* *** ** has ********* *** ** in *** ******. ** we ****** ******* ******* they **** **** ** us ** ***** *****. We *** ***** ******* for ****** ** ****** down *** *** ** support ******** ***** ********* as **** ** ***."
  • "******* ******. ***** ****** recovered **** ****** *** Milestone ******. **** ** see ** ****'* *** haven't **** ** ** a **** *****."
  • "***'* **** **** ****** well - ***** ****'* start **** *** ***** someone ****'* "******" **** trying ** "******" ****** on *** ***** ** existing *********."
  • "*** ***** ****** ******* OnSSI *** ********* ****** major ******** ** *** integrator *** ***-**** ******. They ****** ***** *** 5.0 ******* ** ****** before ** *** *****. Went ** *** ******* path **** ** ****** drivers ** *****."
  • "***** ** ** ********* then ** ***'*. *** interested."
  • "***** *** ****** *** a ****** ******* ** far ** ** **** seen, *** *** ****** drop *** *** * huge *****; *** ***** build-back *** **** ** on **** ** ***** of *** ********* ** their ******* *** ***** ability ** ********* **** the ***** ** ******* they ******** *****."
  • "** ** ******, *'* surprised ***** ** ***** around. *** ********** ** SeeTech *** *** ****** and **** ** **** of ***** ********* **** to **** *** ***** and **** ****** ** Milestone, * **** ***'* see **** ********* ** the **** ****."
  • "** *** **** ******* transition **** ** ** v5 *** ** *** not ***** *** ****** so ***** **** * lot ** ********** ********* where ****** ********* ** v4 **** *** ** v5. ** *** ***** back *-* ***** ** capabilities. *** *** ******** is **** ****** *** still *** ****** *** leaders ** *** **** like *******."

Poor *****/*******

***** ***** *** ******* strategies *** ******* *** companies **** **** ** avoid ******* ****** ** race ** *** ****** pricing, *** *****'* ****** indicate **** ** *** want ** ** * "budget" ******, *** *********** do *** **** **** OnSSI ** ******* ************ in **** ******.

  • "**** ** **** ****, hard ** *** *******, lacking ****** *****."
  • "***** *******' ******** ********* are ************. ** ********** loyalty. ******* ******* *** over *** ***** ***** they **** *** ********* platform."
  • "**'* *** ***, **** were *** ** *** 1st ***'* ** *** states, *** **** ******** support *** ********, ***** just ** *** ***** of ****. **** ****** very **** ** ********** a *** *** ***, now **** *** ******* killed ** *** ********** & *****'*. **** **** gone ******* *** ** many *** ************* & factory ***** ****** ** the **** * ***, it *****'* **** **** they *** ******. *** that **** *** ******* killed ** *********** **** are ****** ** **** up *** **** *** attitude. ** **** ******* very ***** ************* *** are *** **** ** they **** ** ****** by ******* ******* ** not, *** ***** *** we *** ****** ** sell ****."
  • "******** ******* *** ***** questions ** ***** ******."
  • "***: *** ****** ** try *** ******. ******** on **** **********. ***** feature ***. ***: ****** seem ** ** *** months **** **** ******** collapse. **** ** ******* customers. ** *** **** OnSSI *** ****** *** prematurely **** ******** ****."
  • "***** ****** * ******* position, ************ ***** ** step **** *********, ********* seem *******, **** ******* is ***********."
  • "******** *******. ***'* *** cameras ** ****** ********* OEM systems."
  • "*** * *** ** local *******."
  • "**** *******, *** ************'* reps *** ************ *******."

Interface ******

*****'* ******* ******** *** been ***** ****** *** user *********, **** *********** feel **** *****'* ****** is ********** ** ******. Because ***** *** **** other ********* *** *********, if ********** ** **** in *** **** ********* there ** ****** ****** to ****** **** **** alternative *********.

  • "*** *** ** ****** and *** **** **** friendly. * **** ******* existing ********* *** **** not ***** *** *******."
  • "******** ** *** ***** of ** *********** ********* hi-end *** ** ******** properly. **** ** ** client's ** *********** ***** gaming ***."
  • "**** *** ***** **** OnSSI ***** ***** **** Milestone. ***'* **** ******* of *** ********* ******. The ******** ****** *** always ******."
  • "**** **** **** ***-******. They **** *******. ********* backend *** *****, ** course, *** ***** ****** placed ********** **** ************* too ***** *** ** preference. *** ** ******* annoyingly ***** ** *** larger ********. ** ****, it ***** **** ****** too **** ****** *** put **** ****** * desktop *********** *********** ********. That *** ********** ****** given *** **** ** a *****-***** ****** *** back ****."
  • "** *** **** ****** exclusively. **** ********. **** many *****. **** **** pay ********* ** ******* app ****** *** *************. All *** *********, ********* me, ***** **** ** time ******* ** *** troubleshooting. **** ****** **** to **** *** *** up **** ******, ***** comes **** ********** ** us ** *********** *****."

Lacking ***** ********** *** *********

* ****** ** ******** indicated **** ***** *** not ******* ** ******* differentiate ********** ** *********** or ********* ****** ***********.

  • "** *************** **** ***** big *******."
  • "**** ******* *** ******* to *** ****."
  • "********* ******* *** ****** code."
  • "********* ******* **** ** innovation"
  • "**** *** **** ******* Milestone? * ***** *** a ***** *******. *** would ****** *** ***** product ***? *********, *****, Avigilon, ******* - *** would ****** ****** *******?"
  • "***** ***** ***** **."
  • "*** **** ******* ** the ************ ****** - known *** ****** ** years **** ** ***** Skypoint, *** * *** opinion *** ****** ******* more ** "**** ** have" ********, **** ******** real ************ ** ** "normal" ***** ******."
  • "** **** ** ********** with ****. **** **** been ****** *** **** so **** **** ** doing ********* ***** *** it **** ** *********** to *** **** **** do *** ******* *********."

Positive ********

******** ** ***** *** some ******** ********, ******* **** these ****** ********** ****** enthusiasm:

  • "******* ***** ** *****. Support ***** ******* *** has * **** ***** of ********."
  • "**** *********** ******* **** our ********** **** ***** a *** ** ***** with ***** *******."
  • "***** *** *** ** the ***** *** ********* I **** *** ****, anyone ***** *** **** is. ** ** ****** hard ** *** ***** with **** *** ******* first. * ****** ***** they **** **** * good *** **** *** various *********** ***** *** way. ***** ** * great *******."
  • "** ** * ***** management ****** **** *** put ********* ************* ******** to ** **** ** view ********* ******* *** combine ********. * **** not ****** **** **** system *** **** ** in *** ********* ******."

Outlook *** *****

***** *** ********** ** ********, and ** *** ******** the ****** ********* ** be ****** ** ***** cost ******* *** *** price **** (*.*.,***** *******'* ******** ********** ********* *********** ********). OnSSI has **** ****** **** enough **** **** **** have ******* ****** ** their ******* *** ******* against **. **** **** make *** ****** ***** challenging *** ***** ******* a ***** ****** ** overall ***********.

Comments (4)

" OnSSI has been around long enough that many will have already looked at their product and decided against it."

Are you referring to integrators - or companies looking to buy a VMS to fill a void in their end-to-end solution? (cough, hik)

I was referring to integrators and end-users. I am not sure how many companies, if any, have looked at OnSSI from an acquisition perspective.

I'm Using OnSSI OCULARIS over 7 years and have a hundreds of installations, I transferred all costumers to version 5 at the beginning it was hard but now with version 5.2 I can say that the new Recorder works much better from the milestone recorder, I can use almost any model of IP Cameras, have recorder failover and many other benefits also its very simple to setup even very large installations.

The Ocularis client is definitely  the best VMS client in the market and ALL our consumers like there new VMS.

I'm very satisfied with the new product and waiting to see the new features in the future Also I know that in version 5.3 OnSSI going to build new Mobile solution.

Thanks for your comment Ronen. It seems most (all?) of the negative experiences were due to transitioning existing systems from V4 to V5.

I'm wondering about new installations starting fresh with V5.x. Now a year later, I haven't been able to find much discussion on this.

Do others have similar experience as Ronen in terms of functionality and client satisfaction?

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