Nest Wants You To Be A Pro Dealer

Nest products seem too residential-y and basic for mid to large integrators to bother with picking them up, but I could see where this might be a good fit in the trunkslammer end of the spectrum.

A lot of consumers are familiar with the brand, especially for the thermostats, being an "authorized Nest reseller" could lend an air of credibility to smaller outfits. IMO the biggest piece here is the thermostats. On any resi burg or camera (non-Nest cameras most likely) setup you can upsell the thermostats while either quoting or installing the cameras.

I've been getting Nest Pro emails since I saw them at the show in 2015 and it's been a weird program. This isn't making it much less weird. You would think they would've thought up how to run a dealer program before actually creating one.

That being said there are a lot of Nest Pros listed in my area, with most being HVAC companies. From talking to one person I know, his company signed up as a Nest Pro to get the referrals when someone wants a thermostat installed. And then they try and work that into service calls, cleanings, and upgrades, etc. The thermostat is just the foot in the door. They will also sell the Nest Protect to replace existing smoke alarms, but don't want to get into cameras.

I expect that Nest Cam may end up working similarly for residential AV and alarm companies. I don't think we'll see mass sign ups from commercial security firms.

I agree with posters commenting about how this doesn't fit the commercial space.

However, I think Nest has done a great job on the home camera solution. For a consumer/homeowner it has all of the functions you need and has nailed the user experience. I'm more interested in knowing when a person is at the door than every time a car drives by. I've been very impressed with their App and their cloud analytics.

With their iOS notification update yesterday they improved on an already great solution by adding preview clips to the lock screen in iOS.

Disclosure: I've got multiple Nest Cameras, thermostats, and smoke detectors.

I would not be interested in being a Nest Pro Dealer, there doesn't seem to be much of an incentive to do so. However, I've installed Nest Protects and Nest Thermostats for some of my residential customers. I provide the installation only, but they must purchase the product on their own. This way I am not on the hook should they have difficulties or technical questions. I make it clear that I am only providing installation and they must call Nest for any technical support issues. I do not stock replacements.

Unless there is a way to work out an RMR situation such as a maintenance agreement or sharing cloud service fees, it seems that becoming a Nest Pro Dealer is like installing local (not monitored) alarm systems.

I had one call back on a Nest Protect, one of two, that went off line with the customer's WiFi. The customer bought the Nest Protects at her local Best Buy and I installed them. I suggested she restart her modem, but she said her WiFi was working just fine and she did not know how to restart her modem. I asked her to log into the Nest website for troubleshooting tips and she complained that she was not that technically astute. I gave her the Nest Technical Support telephone number, she did not seem happy but grudgingly agreed to call them. It seemed she expected me to respond to her home to figure it out, free of charge, since the Nest Protect was installed within the past year. Now, I'm reevaluating my offer to install, or suggest, Nest Products, even though I think their products are very good.

Even though the Nest Protect was off line with her WiFi, it was still performing as a smoke/carbon monoxide detector. This was proven when she recently burned some food in her kitchen and the Nest Protect sounded the alarm.