ADT's Top Dealer "The Defenders" Sued 20+ Times

By Dan Gelinas, Published May 07, 2019, 12:18pm EDT (Info+)

ADT's largest authorized dealer, The Defenders, has been sued more than 20 times since 2012, IPVM has verified through analyzing legal records.

In February 2019, we examined how ADT And 'The Defenders' Silent About Massive Complaints and was tipped off to numerous lawsuits by ex-Defenders employees.

In this note, we examine:

  • 20 lawsuits reviewed (with a spreadsheet and links to complaints and answers from court records)
  • 3 key themes: Employee Grievances, Customer Grievances, Violations of the TCPA
  • How one plaintiff asked for a permanent injunction on ADT and Defenders to combat their "unconscionable contracts"
  • Most cases settled out of court
  • Response from the Defenders And ADT
  • ADT sued in half of these cases, as well

**********

***** *** ********* ** ********* *** less ***** **** ***, **** *** certainly * **** ********* ** ***'* business ***** **** *** ****** ***************:

* *********** ******* ** *** ******** originate **** * ******* ****** ** such ***** *******, ********* ** ********** premier ******** **** ****** *nine-year ******* ********* **** ** ** ******** **** *** ********* *** ************* **% ** *** our new accounts in 2017.

********, *** ********* ** ******* ******* its *** ************ **** ***** ******* shows *** ******* **** ** *** spot ***** * *******'* *** **** would ******** ** ******:

*** ********* ********* ******* ** $***+ million *** ****, ********* *** ***** **** ******.

20 ********** ****** **** ****

**** ********** ********** ********:

**** **** **** * **** ******:

  • ******** ********** ******* ** ****** ***, hours, *** ******** ***********: * **********
  • ******** ********** ******* ** *****, ******, negligence (********* ********* ******* *****), ****** of ********, ********** *** ******, *** "unconscionable *** **********" *********: * **********
  • ******** ********** ******* ** ********** ** the********* ******** ********** *** (****): * **********
  • ************, *** ***** ********* *** ***** by ******** ************* ********.

*** ** ** ****** ** *** not ********** ***** ** **** ********* lawsuits **** ******* ******* ******** *****, searching *** "*********" *** "******* **** Home" ** *** *********. ** *** not ****** ** *** ***** ***** systems **** ***** ******, *** *******. Also, ***** **** **** ***** ******* Defenders ***** ******** ********* **********. ** the ********* ***** ** *** ******** *** fraud******* ***:

********* ******** ******** ******* **** ******** under ******** ******* *****, ********* "******* Your ****," "*********," "******** ******," "**** Security," "**** **** ***** *********," "**** Energy ***** ***," "**** ****," "****.****," "True **** ********," "********," "**** ********" and "**** *********."

** *** ** ** ****** **, 4 **** ***** **** ** *** time ** ******* *** *** ** those *** *** ** ***** ** the *** ** ***. *** ***** cases **** ******* *** ** *****.

How ** ****** ******* ****** ** *** ** ********

**** ******** **** ******** **** ******* of *** ***************** ***** ****** ** *** ******** page. *** ****** ****** * ******* that ***** ** **** ******** ***** filed ******* *** *** *** ********* for ***** *** **** *** **********, as **** ** *** ********** *****:

Most ***** ******* *** ** ***** & ********* **** *********

** *** ********* ***** **** **** closed ****** ******* *** ** *****, most **** *********** *********"**** *********," ***** ******* ***** **** a ********* ********** *** ********** *** ********* ** ****** ** his/her ***** ** *** *****. "******* prejudice" ***** *** ********* ******** *** right ** *** *****. **** *** case, * **** ********* *********, *** voluntarily ********* ******* *********.

Customer ********** *******

**** *. *** *** ** ** (JOINT ******)(***+):**************** ****'* ********* ** ***** *** represented ******* *** ** **************** (*** ******* **** ****) *** ADT *** ****** ** ******, *****, and ********** ***** ** "**************" ******** in ***** *********. *** **** *** $1.2 ******* *** ** ********** ******* them ***** ******** *** ************ *** objectionable ******** ********, ** **** ** the ********* ******* **** **** **:

*** ********** **** ************* *.* ******* customers ** *** ****** ****** *** Canada. * ***** ****** ** ******* filed ** ****** ** **** ** these *.* ******* ********* ** *** and ******* **** **** ** ***********, inefficient *** ***** ****** ****** *** judicial ******. **** ***** ******* ** this *******, *** ********* ******** *** trial ***** ***** ** ***** *** apermanent ********** *********** *** ********* *** ********** **** ******** ** *** *********, ********** *** ********** ******** ********* ********* ** **** ********* *** **** ******** **** ***** ********* ** ***** ******** ******** **** *** ************** *** ********** ***** *** **********. (emphasis added)

************* ** ***** ************** *** ***********, ** **** ** the ********* **** **** *:

********** *** ***, */*/* *** ******** Services (“***”); *** *********, ***. (*/*/* Defender ******** *******), */*/* ******* **** Home (“*********”), ** *** ******* *********** counsel, ************ **** **** *** ***** allegation ** *********’* (****** *******) ********* (“Complaint”).

***********, **** **** **** ***** ******** were ***** *** **** ******** ** the ******** *** ********* ******:

********** ******** **** *** ********** **** and ********* ** ********** *** **** owed ** *********, ***** ****** *** set ***** *** ********** *********** ** written *********.

****'* ******* **** *** ****** ********* 30, ****, *** *** **** *********** **** ** *** ******* ***** of *** ******, ******* ** ** ***** *******.

**** **** **** **** *** *** the ********* *** ********** ***** **** every ******** **** ******* **** * new ********:

**** *** ********** *****. **** **** you ******** *** **** ** **** to *** *** ** ***** *** then ** ***** *********, **** **** all **** **** .... **** *** defrauding ******** ******* ** *** ***** how ** **** ***** *********. *** only ****** * **** ** ** that *’* * ******.

********, **** **** *** *** ******** has ****** **** ** ******:

***** **** ********* **** ***** **** pull *** ***** ******** *** **** win. *** ******** ** ************** *** I ***** **** ***** **** ** fraud. ****’** * ******** ********* *** I’ve **** ******** **** *** * years, *** * ***’* **** ****** to **** **, ******* *** ** such * **** ************ ** *****.

***** *. *** ***, *** *********, Inc., */*/* ******* **** ****:

*** ******** ************** ******* ********* ********** ********* ***** detection** *** *********'* ******** ***** ** did *** ****** ***** **** * malfunctioning ***-************ **** ******** **** ****** fire, ********** ******* * ****** *** severely ******** *** ********:

*** **** *****/***** ******** ********* ** the ******** **** ** *** ***** residence *** *********** ********* ** ********** ADT *** *** *********, ***. */*/* PROTECT **** ****, ** *** ******* their ******, ******** ***/** *********.

***********, *** ********* ****** **** *** injuries, *********, *** ***** *********** ** the ****** “******** ****** ** ******” of *** *********’* “************, ************, *** negligence”:

*** ********* ********** *** ********* ******* injuries ** *** ****** ********** *.*. and *.*., *** ********* ******** ******* A. ***** ******** ****** ** ****** of *** ************, ************ *** ********** of *** **********, *** *** *** DEFENDERS, ***. */*/* ******* **** ****, their ******, ******** ***/** *********

*** ************ ***** ********** *** ****** *** ***********, *** instead, *** **** ***'* **** ****** information ** ****** ******* ** *** the *********** *** ****:

*** ******* *****. ********* ********* **** having ********* ** *********** ********** ** form * ****** ** ** *** truth ** *** *********** ********* ** the ********* ********* "***" ** *********'* Complaint.

*** ******* ******. ********* ********* **** having ********* ** *********** ********** ** form * ****** ** ** *** truth ** *** *********** ********* ** the ********* ********* "***" ** *********'* Complaint.

*** ***** ********* *** ***** ******** 1, ****, *** ** ** ***** 29th, **** ** ***** ****.

Employee ********** *******

****** *. *********, ***. ** **:

*** *********, ** ******* ********** **** 18 ****** ** *********,****** **** ** ******** * ****** medical ********* **** *** **** ******** **** would **** **** *********** ********* ** work *********. ** ********* **** ***, backed ** ** * ******'* ****. His ********** ****** *** ******* *** demanded *** **** ****** ** **** immediately, ****** *** **** **** *** tech ***** ** ****** ******'* ****** as **** ** **** ******* **** page **:

**. ******* ****** **** ********* ** Plaintiff’s ******* ******* ********* *** ********** documentation, *** ******* ******** ** *********’* Employee *********** **** **** ********* ***** called ** ******** ********** ** *** situation, ****** *** ******** ********** ********** against ********* ** *********** *** ********** with ******** *** ********** *** *********** protected ****** ***** *** ****** *** Medical ***** ***.

*** ********* **** ******* **** *** technician *** **** ***** **** *** his **** *** **** *** *** rate ****** *** ** ***** $**.**/****. The ********* ****** ** ********* ****** ~65 *****/**** *** **** ***** *** Fair ***** ******** *** ** ** owed **** ********.

********* ** ***** ******** ****** **** the ***********:

********* ********* ********* **, ********* ****** the *********’* ***********.

TCPA ********* ********** *******

*** **** ** * *** ****** in **** **** ***** ** ******* unsolicited, ********* ***** *****. *** *** limits **** ***** ******* ******** ******** consent *** ********* ******* *********** ***** must ****** ****** *****, *** ***** the******** ** *** **** ********. *** **** **** ****** *********** to *** * ******* **** **** not ****** *** **** **********.

******* *. ***, *** ** **:

*** ********* ***** * **** ********* complaint ******* *** *** ******** ********** ***** *** ****** *** ************** *********** ********* ******* ****** (****)**** * *********** ***/** ********** ***** to **** ******** *********** ***** ***** to *** ********* ******* *** ***** consent:

**. **** ** ***** **** *** to ** **** *** *** *** content ** **** *** ***** *** of **********’ ***** ** ************* *** same: “**** ** ** ********* ******* from ******* **** ****, **** ********** ADT ******."

*** ********* **** ******* *** *** Plaintiff ******* *** **********' *********** ******:

**. ************, ********* ********* *** ******** telephone ******* ******** ** *** **** the ***** ** *******.

***********, *** ********* ******* **** **** though *** **********' *********** ****** *** blocked, **** ***** ***** * ********* originating ******:

**. ***, **** ****** *** **-*** period *** *******, **********, ** ** apparent ****** ** ******* *********’* ******* to ***** *** *****, ******* ***** tactic *** ***** ******* ***** ** Plaintiff ***** * ********* *********** ****** than *** *** ********* *** ********* be *******.

*** ********** ** ***** ****** ** paragraph ** ** *** ********* ***** to ****** *****, *** **** *** allegations ** *** *********:

********* ****** **** **** ********* ***** were ******** ** ** ********** ***** others **** *********** ** *********. ****** as ********* ******** ******, ********* ****** the *********** ** **** *********.

** ******** ** ********* **, *** Defendants *** **** "**** ********** *********" to ****** ******* *** *********** ** true ** *** *** ** "****** them":

********* ***** ********** ********* ** *********** to **** * ****** ** ** the ***** ** *** *********** ** this ********* ***, ***********, ****** **** allegations.

*** ********** ****** **** *** **** paragraph ***** ***** * ********* *********** number:

********* ****** **** *********.

Response **** *** *********

********* **** *** ***** *** ******* on *** *****:

** *** ***** ** ********* *** the **** **** *** **** ******** every *** ** **** ******** ****** the ******* ****.

** ************ ******* ** ********* **** not ******* ******** ** ******* ** pending ********** ** ******.

Response **** ***

*** **** *** ****** ** ***, telling **** ** ***** **** ** "work **** ********* ** ****."

ADT **** ** **** ** ***** *****

*** ** ***** ** * **-********* in ** ** *** ** ******** we ****** **.

Comments (2)

Not a fan of ADT, nor of the several dealers that have set up shop in our area. My experience goes back as far as 1984. Not much has changed.

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Note, ADT Executive Vice President of Operations, Don Young, was recently appointed President of the powerful Alarm Association known as TMA-The Monitoring Association (formerly CSAA). Several decades ago a senior official of ADT told a group of us that .. “….we must have Alarm Associations to do our dirty work…”. What can we expect out of his/their two year term?

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