ADT's Top Dealer "The Defenders" Sued 20+ Times

By: Dan Gelinas, Published on May 07, 2019

ADT's largest authorized dealer, The Defenders, has been sued more than 20 times since 2012, IPVM has verified through analyzing legal records.

In February 2019, we examined how ADT And 'The Defenders' Silent About Massive Complaints and was tipped off to numerous lawsuits by ex-Defenders employees.

In this note, we examine:

  • 20 lawsuits reviewed (with a spreadsheet and links to complaints and answers from court records)
  • 3 key themes: Employee Grievances, Customer Grievances, Violations of the TCPA
  • How one plaintiff asked for a permanent injunction on ADT and Defenders to combat their "unconscionable contracts"
  • Most cases settled out of court
  • Response from the Defenders And ADT
  • ADT sued in half of these cases, as well

***'* ******* ********** ******,*** *********, *** **** **** more **** ** ***** since ****, **** *** verified ******* ********* ***** records.

** ******** ****, ** examined ****** *** '*** *********' Silent ***** ******* ************* *** ****** *** to ******** ******** ** ex-Defenders *********.

** **** ****, ** examine:

  • ** ******** ******** (**** a *********** *** ***** to ********** *** ******* from ***** *******)
  • * *** ******: ******** Grievances, ******** **********, ********** of *** ****
  • *** *** ********* ***** for * ********* ********** on *** *** ********* to ****** ***** "************** contracts"
  • **** ***** ******* *** of *****
  • ******** **** *** ********* And ***
  • *** **** ** **** of ***** *****, ** well

[***************]

**********

***** *** ********* ** certainly *** **** ***** than ***, **** *** certainly * **** ********* of ***'* ******** ***** **** *** ****** report*********:

* *********** ******* ** our ******** ********* **** a ******* ****** ** such ***** *******, ********* an ********** ******* ******** that ****** *nine-year ******* ********* **** ** ** ******** **** *** ********* *** ************* **% ** *** our new accounts in 2017.

********, *** ********* ** tightly ******* *** *** relationship **** ***** ******* shows *** ******* **** in *** **** ***** a *******'* *** **** would ******** ** ******:

*** ********* ********* ******* of $***+ ******* *** 2018, ********* *** ***** **** ******.

20 ********** ****** **** ****

**** ********** ********** ********:

**** **** **** * main ******:

  • ******** ********** ******* ** unfair ***, *****, *** wrongful ***********: * **********
  • ******** ********** ******* ** fraud, ******, ********** (********* allegedly ******* *****), ****** of ********, ********** *** racism, *** "************** *** oppressive" *********: * **********
  • ******** ********** ******* ** violations ** ************ ******** ********** *** (TCPA): * **********
  • ************, *** ***** ********* was ***** ** ******** competitor*** ********.

*** ** ** ****** at *** *** ********** since ** **** ********* lawsuits **** ******* ******* database *****, ********* *** "Defenders" *** "******* **** Home" ** *** *********. We *** *** ****** in *** ***** ***** systems **** ***** ******, for *******. ****, ***** have **** ***** ******* Defenders ***** ******** ********* pseudonyms. ** *** ********* ***** ** *** Security *** ************ ***:

********* ******** ******** ******* does ******** ***** ******** assumed *****, ********* "******* Your ****," "*********," "******** Direct," "**** ********," "**** Blue ***** *********," "**** Energy ***** ***," "**** Home," "****.****," "**** **** Security," "********," "**** ********" and "**** *********."

** *** ** ** looked **, * **** still **** ** *** time ** ******* *** one ** ***** *** due ** ***** ** the *** ** ***. All ***** ***** **** settled *** ** *****.

How ** ****** ******* ****** ** *** ** ********

**** ******** **** ******** from ******* ** *** original********* ***** ****** ** our ******** ****. *** ****** ****** a ******* **** ***** us **** ******** ***** filed ******* *** *** the ********* *** ***** and **** *** **********, as **** ** *** screenshot *****:

Most ***** ******* *** ** ***** & ********* **** *********

** *** ********* ***** that **** ****** ****** settled *** ** *****, most **** *********** *********"**** *********," ***** ******* means **** * ********* settlement *** ********** *** ********* ** giving ** ***/*** ***** to *** *****. "******* prejudice" ***** *** ********* reserves *** ***** ** sue *****. **** *** case, * **** ********* complaint, *** *********** ********* without *********.

Customer ********** *******

**** *. *** *** et ** (***** ******)(***+):**************** ****'* ********* ** which *** *********** ******* pro ** **************** (*** ******* **** Home) *** *** *** guilty ** ******, *****, and ********** ***** ** "unconscionable" ******** ** ***** contracts. *** **** *** $1.2 ******* *** ** injunction ******* **** ***** business *** ************ *** objectionable ******** ********, ** seen ** *** ********* excerpt **** **** **:

*** ********** **** ************* 6.5 ******* ********* ** the ****** ****** *** Canada. * ***** ****** or ******* ***** ** behalf ** **** ** these *.* ******* ********* of *** *** ******* Your **** ** ***********, inefficient *** ***** ****** burden *** ******** ******. Upon ***** ******* ** this *******, *** ********* requests *** ***** ***** enter ** ***** *** apermanent ********** *********** *** ********* *** ********** **** ******** ** *** *********, ********** *** ********** ******** ********* ********* ** **** ********* *** **** ******** **** ***** ********* ** ***** ******** ******** **** *** ************** *** ********** ***** *** **********. (emphasis added)

************* ** ***** ************** *** ***********, ** seen ** *** ********* from **** *:

********** *** ***, */*/* ADT ******** ******** (“***”); and *********, ***. (*/*/* Defender ******** *******), */*/* Protect **** **** (“*********”), by *** ******* *********** counsel, ************ **** **** and ***** ********** ** Plaintiff’s (****** *******) ********* (“Complaint”).

***********, **** **** **** their ******** **** ***** and **** ******** ** the ******** *** ********* signed:

********** ******** **** *** applicable **** *** ********* in ********** *** **** owed ** *********, ***** duties *** *** ***** and ********** *********** ** written *********.

****'* ******* **** *** closed ********* **, ****, and *** **** *********** **** ** *** Circuit ***** ** *** County, ******* ** ** ***** ongoing.

**** **** **** **** ADT *** *** ********* are ********** ***** **** every ******** **** ******* with * *** ********:

**** *** ********** *****. They **** *** ******** you **** ** **** to *** *** ** agree *** **** ** their *********, **** **** all **** **** .... They *** ********** ******** because ** *** ***** how ** **** ***** contracts. *** **** ****** I **** ** ** that *’* * ******.

********, **** **** *** ADT ******** *** ****** hard ** ******:

***** **** ********* **** wrong **** **** *** their ******** *** **** win. *** ******** ** unconscionable *** * ***** that ***** **** ** fraud. ****’** * ******** defendant *** *’** **** fighting **** *** * years, *** * ***’* find ****** ** **** me, ******* *** ** such * **** ************ to *****.

***** *. *** ***, and *********, ***., */*/* Protect **** ****:

*** ******** ************** ******* ********* ********** installed ***** *********** *** *********'* ******** where ** *** *** detect ***** **** * malfunctioning ***-************ **** ******** that ****** ****, ********** killing * ****** *** severely ******** *** ********:

*** **** *****/***** ******** installed ** *** ******** wall ** *** ***** residence *** *********** ********* by ********** *** *** and *********, ***. */*/* PROTECT **** ****, ** and ******* ***** ******, servants ***/** *********.

***********, *** ********* ****** that *** ********, *********, and ***** *********** ** the ****** “******** ****** by ******” ** *** Defendant’s “************, ************, *** negligence”:

*** ********* ********** *** resulting ******* ******** ** the ****** ********** *.*. and *.*., *** ********* decedent ******* *. ***** occurred ****** ** ****** of *** ************, ************ and ********** ** *** defendants, *** *** *** DEFENDERS, ***. */*/* ******* YOUR ****, ***** ******, servants ***/** *********

*** ************ ***** ********** *** ****** *** allegations, *** *******, *** they ***'* **** ****** information ** ****** ******* or *** *** *********** are ****:

*** ******* *****. ********* Defendans **** ****** ********* or *********** ********** ** form * ****** ** to *** ***** ** the *********** ********* ** the ********* ********* "***" of *********'* *********.

*** ******* ******. ********* Defendans **** ****** ********* or *********** ********** ** form * ****** ** to *** ***** ** the *********** ********* ** the ********* ********* "***" of *********'* *********.

*** ***** ********* *** filed ******** *, ****, and ** ** ***** 29th, **** ** ***** open.

Employee ********** *******

****** *. *********, ***. et **:

*** *********, ** ******* technician **** ** ****** at *********,****** **** ** ******** a ****** ******* ********* **** *** **** symptoms **** ***** **** made *********** ********* ** work *********. ** ********* time ***, ****** ** by * ******'* ****. His ********** ****** *** request *** ******** *** tech ****** ** **** immediately, ****** *** **** when *** **** ***** to ****** ******'* ****** as **** ** **** excerpt **** **** **:

**. ******* ****** **** knowledge ** *********’* ******* medical ********* *** ********** documentation, *** ******* ******** on *********’* ******** *********** Form **** ********* ***** called ** ******** ********** of *** *********, ****** and ******** ********** ********** against ********* ** *********** his ********** **** ******** for ********** *** *********** protected ****** ***** *** Family *** ******* ***** Act.

*** ********* **** ******* that *** ********** *** paid ***** **** *** his **** *** **** his *** **** ****** out ** ***** $**.**/****. The ********* ****** ** regularly ****** ~** *****/**** and **** ***** *** Fair ***** ******** *** he ** **** **** overtime.

********* ** ***** ******** simply **** *** ***********:

********* ********* ********* **, Defendant ****** *** *********’* allegations.

TCPA ********* ********** *******

*** **** ** * law ****** ** **** that ***** ** ******* unsolicited, ********* ***** *****. The *** ****** **** calls ******* ******** ******** consent *** ********* ******* unsolicited ***** **** ****** strict *****, *** ***** the******** ** *** **** Registry. *** **** **** allows *********** ** *** a ******* **** **** not ****** *** **** guidelines.

******* *. ***, *** et **:

*** ********* ***** * TCPA ********* ********* ******* ADT *** ******** ********** ***** *** ****** the ************** *********** ********* ******* ****** (ATDS)**** * *********** ***/** artificial ***** ** **** multiple *********** ***** ***** to *** ********* ******* her ***** *******:

**. **** ** ***** call *** ** ** with *** *** *** content ** **** *** every *** ** **********’ calls ** ************* *** same: “**** ** ** important ******* **** ******* Your ****, **** ********** ADT ******."

*** ********* **** ******* how *** ********* ******* the **********' *********** ******:

**. ************, ********* ********* her ******** ********* ******* provider ** *** **** the ***** ** *******.

***********, *** ********* ******* that **** ****** *** Defendants' *********** ****** *** blocked, **** ***** ***** a ********* *********** ******:

**. ***, **** ****** the **-*** ****** *** elapsed, **********, ** ** apparent ****** ** ******* Plaintiff’s ******* ** ***** the *****, ******* ***** tactic *** ***** ******* calls ** ********* ***** a ********* *********** ****** than *** *** ********* had ********* ** *******.

*** ********** ** ***** answer ** ********* ** of *** ********* ***** to ****** *****, *** deny *** *********** ** the *********:

********* ****** **** **** telephone ***** **** ******** by ** ********** ***** others **** *********** ** voicemail. ****** ** ********* admitted ******, ********* ****** the *********** ** **** paragraph.

** ******** ** ********* 35, *** ********** *** they "**** ********** *********" to ****** ******* *** allegations ** **** ** not *** ** "****** them":

********* ***** ********** ********* or *********** ** **** a ****** ** ** the ***** ** *** allegations ** **** ********* and, ***********, ****** **** allegations.

*** ********** ****** **** the **** ********* ***** using * ********* *********** number:

********* ****** **** *********.

Response **** *** *********

********* **** *** ***** not ******* ** *** suits:

** *** ***** ** DEFENDERS *** *** **** work *** **** ******** every *** ** **** families ****** *** ******* safe.

** ************ ******* ** DEFENDERS **** *** ******* publicly ** ******* ** pending ********** ** ******.

Response **** ***

*** **** *** ****** to ***, ******* **** we ***** **** ** "work **** ********* ** this."

ADT **** ** **** ** ***** *****

*** ** ***** ** a **-********* ** ** of *** ** ******** we ****** **.

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