ADT's Top Dealer "The Defenders" Sued 20+ Times

By Dan Gelinas, Published May 07, 2019, 12:18pm EDT

ADT's largest authorized dealer, The Defenders, has been sued more than 20 times since 2012, IPVM has verified through analyzing legal records.

In February 2019, we examined how ADT And 'The Defenders' Silent About Massive Complaints and was tipped off to numerous lawsuits by ex-Defenders employees.

In this note, we examine:

  • 20 lawsuits reviewed (with a spreadsheet and links to complaints and answers from court records)
  • 3 key themes: Employee Grievances, Customer Grievances, Violations of the TCPA
  • How one plaintiff asked for a permanent injunction on ADT and Defenders to combat their "unconscionable contracts"
  • Most cases settled out of court
  • Response from the Defenders And ADT
  • ADT sued in half of these cases, as well

**********

***** *** ********* ** certainly *** **** ***** than ***, **** *** certainly * **** ********* of ***'* ******** ***** **** *** ****** report*********:

* *********** ******* ** our ******** ********* **** a ******* ****** ** such ***** *******, ********* an ********** ******* ******** that ****** *nine-year ******* ********* **** ** ** ******** **** *** ********* *** ************* **% ** *** our new accounts in 2017.

********, *** ********* ** tightly ******* *** *** relationship **** ***** ******* shows *** ******* **** in *** **** ***** a *******'* *** **** would ******** ** ******:

*** ********* ********* ******* of $***+ ******* *** 2018, ********* *** ***** **** ******.

20 ********** ****** **** ****

**** ********** ********** ********:

**** **** **** * main ******:

  • ******** ********** ******* ** unfair ***, *****, *** wrongful ***********: * **********
  • ******** ********** ******* ** fraud, ******, ********** (********* allegedly ******* *****), ****** of ********, ********** *** racism, *** "************** *** oppressive" *********: * **********
  • ******** ********** ******* ** violations ** ************ ******** ********** *** (TCPA): * **********
  • ************, *** ***** ********* was ***** ** ******** competitor*** ********.

*** ** ** ****** at *** *** ********** since ** **** ********* lawsuits **** ******* ******* database *****, ********* *** "Defenders" *** "******* **** Home" ** *** *********. We *** *** ****** in *** ***** ***** systems **** ***** ******, for *******. ****, ***** have **** ***** ******* Defenders ***** ******** ********* pseudonyms. ** *** ********* ***** ** *** Security *** ************ ***:

********* ******** ******** ******* does ******** ***** ******** assumed *****, ********* "******* Your ****," "*********," "******** Direct," "**** ********," "**** Blue ***** *********," "**** Energy ***** ***," "**** Home," "****.****," "**** **** Security," "********," "**** ********" and "**** *********."

** *** ** ** looked **, * **** still **** ** *** time ** ******* *** one ** ***** *** due ** ***** ** the *** ** ***. All ***** ***** **** settled *** ** *****.

How ** ****** ******* ****** ** *** ** ********

**** ******** **** ******** from ******* ** *** original********* ***** ****** ** our ******** ****. *** ****** ****** a ******* **** ***** us **** ******** ***** filed ******* *** *** the ********* *** ***** and **** *** **********, as **** ** *** screenshot *****:

Most ***** ******* *** ** ***** & ********* **** *********

** *** ********* ***** that **** ****** ****** settled *** ** *****, most **** *********** *********"**** *********," ***** ******* means **** * ********* settlement *** ********** *** ********* ** giving ** ***/*** ***** to *** *****. "******* prejudice" ***** *** ********* reserves *** ***** ** sue *****. **** *** case, * **** ********* complaint, *** *********** ********* without *********.

Customer ********** *******

**** *. *** *** et ** (***** ******)(***+):**************** ****'* ********* ** which *** *********** ******* pro ** **************** (*** ******* **** Home) *** *** *** guilty ** ******, *****, and ********** ***** ** "unconscionable" ******** ** ***** contracts. *** **** *** $1.2 ******* *** ** injunction ******* **** ***** business *** ************ *** objectionable ******** ********, ** seen ** *** ********* excerpt **** **** **:

*** ********** **** ************* 6.5 ******* ********* ** the ****** ****** *** Canada. * ***** ****** or ******* ***** ** behalf ** **** ** these *.* ******* ********* of *** *** ******* Your **** ** ***********, inefficient *** ***** ****** burden *** ******** ******. Upon ***** ******* ** this *******, *** ********* requests *** ***** ***** enter ** ***** *** apermanent ********** *********** *** ********* *** ********** **** ******** ** *** *********, ********** *** ********** ******** ********* ********* ** **** ********* *** **** ******** **** ***** ********* ** ***** ******** ******** **** *** ************** *** ********** ***** *** **********. (emphasis added)

************* ** ***** ************** *** ***********, ** seen ** *** ********* from **** *:

********** *** ***, */*/* ADT ******** ******** (“***”); and *********, ***. (*/*/* Defender ******** *******), */*/* Protect **** **** (“*********”), by *** ******* *********** counsel, ************ **** **** and ***** ********** ** Plaintiff’s (****** *******) ********* (“Complaint”).

***********, **** **** **** their ******** **** ***** and **** ******** ** the ******** *** ********* signed:

********** ******** **** *** applicable **** *** ********* in ********** *** **** owed ** *********, ***** duties *** *** ***** and ********** *********** ** written *********.

****'* ******* **** *** closed ********* **, ****, and *** **** *********** **** ** *** Circuit ***** ** *** County, ******* ** ** ***** ongoing.

**** **** **** **** ADT *** *** ********* are ********** ***** **** every ******** **** ******* with * *** ********:

**** *** ********** *****. They **** *** ******** you **** ** **** to *** *** ** agree *** **** ** their *********, **** **** all **** **** .... They *** ********** ******** because ** *** ***** how ** **** ***** contracts. *** **** ****** I **** ** ** that *’* * ******.

********, **** **** *** ADT ******** *** ****** hard ** ******:

***** **** ********* **** wrong **** **** *** their ******** *** **** win. *** ******** ** unconscionable *** * ***** that ***** **** ** fraud. ****’** * ******** defendant *** *’** **** fighting **** *** * years, *** * ***’* find ****** ** **** me, ******* *** ** such * **** ************ to *****.

***** *. *** ***, and *********, ***., */*/* Protect **** ****:

*** ******** ************** ******* ********* ********** installed ***** *********** *** *********'* ******** where ** *** *** detect ***** **** * malfunctioning ***-************ **** ******** that ****** ****, ********** killing * ****** *** severely ******** *** ********:

*** **** *****/***** ******** installed ** *** ******** wall ** *** ***** residence *** *********** ********* by ********** *** *** and *********, ***. */*/* PROTECT **** ****, ** and ******* ***** ******, servants ***/** *********.

***********, *** ********* ****** that *** ********, *********, and ***** *********** ** the ****** “******** ****** by ******” ** *** Defendant’s “************, ************, *** negligence”:

*** ********* ********** *** resulting ******* ******** ** the ****** ********** *.*. and *.*., *** ********* decedent ******* *. ***** occurred ****** ** ****** of *** ************, ************ and ********** ** *** defendants, *** *** *** DEFENDERS, ***. */*/* ******* YOUR ****, ***** ******, servants ***/** *********

*** ************ ***** ********** *** ****** *** allegations, *** *******, *** they ***'* **** ****** information ** ****** ******* or *** *** *********** are ****:

*** ******* *****. ********* Defendans **** ****** ********* or *********** ********** ** form * ****** ** to *** ***** ** the *********** ********* ** the ********* ********* "***" of *********'* *********.

*** ******* ******. ********* Defendans **** ****** ********* or *********** ********** ** form * ****** ** to *** ***** ** the *********** ********* ** the ********* ********* "***" of *********'* *********.

*** ***** ********* *** filed ******** *, ****, and ** ** ***** 29th, **** ** ***** open.

Employee ********** *******

****** *. *********, ***. et **:

*** *********, ** ******* technician **** ** ****** at *********,****** **** ** ******** a ****** ******* ********* **** *** **** symptoms **** ***** **** made *********** ********* ** work *********. ** ********* time ***, ****** ** by * ******'* ****. His ********** ****** *** request *** ******** *** tech ****** ** **** immediately, ****** *** **** when *** **** ***** to ****** ******'* ****** as **** ** **** excerpt **** **** **:

**. ******* ****** **** knowledge ** *********’* ******* medical ********* *** ********** documentation, *** ******* ******** on *********’* ******** *********** Form **** ********* ***** called ** ******** ********** of *** *********, ****** and ******** ********** ********** against ********* ** *********** his ********** **** ******** for ********** *** *********** protected ****** ***** *** Family *** ******* ***** Act.

*** ********* **** ******* that *** ********** *** paid ***** **** *** his **** *** **** his *** **** ****** out ** ***** $**.**/****. The ********* ****** ** regularly ****** ~** *****/**** and **** ***** *** Fair ***** ******** *** he ** **** **** overtime.

********* ** ***** ******** simply **** *** ***********:

********* ********* ********* **, Defendant ****** *** *********’* allegations.

TCPA ********* ********** *******

*** **** ** * law ****** ** **** that ***** ** ******* unsolicited, ********* ***** *****. The *** ****** **** calls ******* ******** ******** consent *** ********* ******* unsolicited ***** **** ****** strict *****, *** ***** the******** ** *** **** Registry. *** **** **** allows *********** ** *** a ******* **** **** not ****** *** **** guidelines.

******* *. ***, *** et **:

*** ********* ***** * TCPA ********* ********* ******* ADT *** ******** ********** ***** *** ****** the ************** *********** ********* ******* ****** (ATDS)**** * *********** ***/** artificial ***** ** **** multiple *********** ***** ***** to *** ********* ******* her ***** *******:

**. **** ** ***** call *** ** ** with *** *** *** content ** **** *** every *** ** **********’ calls ** ************* *** same: “**** ** ** important ******* **** ******* Your ****, **** ********** ADT ******."

*** ********* **** ******* how *** ********* ******* the **********' *********** ******:

**. ************, ********* ********* her ******** ********* ******* provider ** *** **** the ***** ** *******.

***********, *** ********* ******* that **** ****** *** Defendants' *********** ****** *** blocked, **** ***** ***** a ********* *********** ******:

**. ***, **** ****** the **-*** ****** *** elapsed, **********, ** ** apparent ****** ** ******* Plaintiff’s ******* ** ***** the *****, ******* ***** tactic *** ***** ******* calls ** ********* ***** a ********* *********** ****** than *** *** ********* had ********* ** *******.

*** ********** ** ***** answer ** ********* ** of *** ********* ***** to ****** *****, *** deny *** *********** ** the *********:

********* ****** **** **** telephone ***** **** ******** by ** ********** ***** others **** *********** ** voicemail. ****** ** ********* admitted ******, ********* ****** the *********** ** **** paragraph.

** ******** ** ********* 35, *** ********** *** they "**** ********** *********" to ****** ******* *** allegations ** **** ** not *** ** "****** them":

********* ***** ********** ********* or *********** ** **** a ****** ** ** the ***** ** *** allegations ** **** ********* and, ***********, ****** **** allegations.

*** ********** ****** **** the **** ********* ***** using * ********* *********** number:

********* ****** **** *********.

Response **** *** *********

********* **** *** ***** not ******* ** *** suits:

** *** ***** ** DEFENDERS *** *** **** work *** **** ******** every *** ** **** families ****** *** ******* safe.

** ************ ******* ** DEFENDERS **** *** ******* publicly ** ******* ** pending ********** ** ******.

Response **** ***

*** **** *** ****** to ***, ******* **** we ***** **** ** "work **** ********* ** this."

ADT **** ** **** ** ***** *****

*** ** ***** ** a **-********* ** ** of *** ** ******** we ****** **.

Comments (2)

Not a fan of ADT, nor of the several dealers that have set up shop in our area. My experience goes back as far as 1984. Not much has changed.

Agree
Disagree
Informative
Unhelpful
Funny

Note, ADT Executive Vice President of Operations, Don Young, was recently appointed President of the powerful Alarm Association known as TMA-The Monitoring Association (formerly CSAA). Several decades ago a senior official of ADT told a group of us that .. “….we must have Alarm Associations to do our dirty work…”. What can we expect out of his/their two year term?

Agree
Disagree
Informative
Unhelpful
Funny
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