ADT's largest dealer, "The Defenders" has been the subject of a massive number of complaints over many years and many forums, most recently a CBS investigation.
Despite this, ADT and "The Defenders" have so far been effectively silent to the mainstream media and to IPVM.
In this note, we examine:
- CBS investigation
- A+ from BBB despite 1600+ complaints
- Example complaints
- No comment from ADT
- Comment from The Defenders
- Official statement from ESA
- Silence in midst of massive complaints