ADT And 'The Defenders' Silent About Massive Complaints

Author: Dan Gelinas, Published on Feb 14, 2019

ADT's largest dealer, "The Defenders" has been the subject of a massive number of complaints over many years and many forums, most recently a CBS investigation.

Despite this, ADT and "The Defenders" have so far been effectively silent to the mainstream media and to IPVM.

In this note, we examine:

  • CBS investigation
  • A+ from BBB despite 1600+ complaints
  • Example complaints
  • No comment from ADT
  • Comment from The Defenders
  • Official statement from ESA
  • Silence in midst of massive complaints

***'* ******* ******, "*** *********" *** **** *** ******* ** * ******* ****** ** complaints **** **** ***** *** **** ******, **** ******** * CBS *************.

******* ****, *** *** "*** *********" **** ** *** **** effectively ****** ** *** ********** ***** *** ** ****.

** **** ****, ** *******:

  • *** *************
  • *+ **** *** ******* ****+ **********
  • ******* **********
  • ** ******* **** ***
  • ******* **** *** *********
  • ******** ********* **** ***
  • ******* ** ***** ** ******* **********

[***************]

*** ********* ** ***'* ******* *************** * ******* *********, * **** ********** ** ***'* ~* ******* ***** ********.

*** ********* ********* ***** **** *** ********* ****** * ***** picture:

*******, ***** ** * **** ********* ******* ** ********** *** unethical ***** ********* ***** ******* **** **** *********.

Story **** ***

*** ***** *** ********* *** ** *******, ****, *** ********* ******** ************* **** ***'* ******* ********** ******,*** *********, *** ******* **** ****.*** ****** ***** ** ******* ******* ***** ******** *** **** unhappy **** *** ********** **** *** *** **** *** ********* and ***** ******* ** * ******** ******, ************ **** ************ customers *** ******* ***** ******** **** *** *********.

*** ****** **** ******* ********* ** **** ** ****** ********* technicians *** ************ **** ******* ** ********* *** ********* ******** practices ********* *** ****** ********** **** ** *** ** ** dishonest ** ***** ** *** ****.

*** ***** **** ***** ***** **** ******** **** *** *** reporter ** *** ********* *** *** **** ******* ********. ********* clarified *** *** *** *** **** ** ***** ********* ******** got ** ********** $**.** ******* ********** **** (**,*** *** ** 260,000 ** *% ** *** ******** ** ****) *** ** reported ******** ** **** *** ********* *** ***** ** ******* these ******.

A+ **** *** ******* *,***+ **********

******* *** ****** ** *** *************, *** ******** **********,***+ ********** ******* *** *********** **** **** *** ****** ******** ****** ***** *** ***** The ********* ** *+ ******, ** **** ** *** ********** below:

**** ***** *** *** ***** ************* *** *** *** **** The *********' *+ ******, ******** ** ** "**" ** "** Rating" ***** *** *** ********* "* ******* ** **********":

Example **********

** ******** ** *** ****+ ********** ********* *** ****** ** the ***, ***** **** **** **** ******** ********** ** ******* ** ****! (*** *******, ******* * ****)*** ****** ******** ********** ** **** ** *********.

*** ****************** ** **** ** *** ************* *** ******* ********** ********* ***** ** ******** * ****:

**.*% ********* ** ****! *** *** ************ * **** ** *** ******* ***** *****:

******* ********** ******** ****:

screen shot 2019-02-12 at 11 36 02 am 2

*** **** ** ***** *********:

screen shot 2019-02-12 at 11 39 16 am 2

********* ******* *** *** ************* ****** **** ****!, **** * *.*-**** *******. *******, **** were **** ****** **** **** ********** *** *** **** ******** employee ****** ***** *** ****** *****. **** *-**** ****** ******** that ******** *** *******:

No ******* **** ***

**** ***** **** ***, ***** *** ** ******** ******* ** the ********** ******* *** ******* ******.

*** **** ******** ** *** ***** ***** **** **** *** reporter ******* *** ** *** *** ******* ** *** *** complaints ******* *** *********, ** *** ** ***** **** **** ADT ********* **** *** *** *** ****** ** ******** ***** shining *** *******:

** *** ********* ** ********** ********* ******* *** ****'* *** both *** *** ********* **** ************ ****** *+ ******* **** the ****** ******** ******.

Defenders ** *** **** ** *******

*** ********* **** **** **** **** *** ********** ** ********** this:

**’** *** ********** ** ********** *** ******* ** *****. ********* takes **** ********* *** ******* ** **** **** *** ****** don’t ****** ** **** ******. ** ***** **** ** ******* or ******** ******. *** ******** ******** **** *** ***** **** our *********, ********* **** ******* ** ********** ******* ***** **** at * ****** **** *** **** ******. **********, ** ** the ********’* ******** ** **** ******* *** ******** ** ***** security ******. ** ***’* **** ******* *******.

ESA ****** ***** *** *** ************

************* ******** ***********(***), *** ***** *********** ************ ***** ********* **** ** *** and *** *********, **** **** ***** ******* ***** ** ****** to ***** ** ********* *** ********* **** ** *********** *** ********** ****:

*** *** ****** ********* ***** ** ***** ** *** *** Code ** ****** *** ********* ** *******—**’* **** ** **** sets *** ****** ********* ***** **** *** **** ** *** options ********* **** *** ***** **** *** ******** ****** *****. We ********* ********* ** ******.*** *** ** *****.*** ** **** any ********** ** **. ** **** ***** ********** **** *********. Companies **** ******* **** **** *** ******* ** ********** ***********. At **** ****, ** **** *** ******** *** ********** ***** Defenders.

*******, *** **** **** ** ********** **** ***** **** **** against *** *********, ***** ** ************, *********** *** ********* ***** know ** *** *** ******* ******** ********* ****** ****** ** *** ****** ** *** *** **** ** Ethics ****.

Silence ** ***** ** ******* **********

*** *** *** ********* ****** ******* *** **** *** ********** these ********** *** ********* ***** ******** ************. ***** ***** ***** size, ***** ******* ****** *** **** ********** *** *** **** of *** ********.

Comments (37)

***, **** *********!

********: *** **** *** *** **** *** ********* ** * dealer? **'* ******** ******* **** *** **** ********** **** **** years *** **** ****** **** *** ********* *** * **** problem ** *** **** ** ********.

*** **** ***** ******** **** **** *** *********? *** **** ADT ********* **** *** ********* *** ********* *** ****? ** are **** *** ******** ********* **** *** ********?

**** ***** ** *** **********, * ******* ********* ***** ** a *** ** ****. * ***** *** *** *** ********** would ******** ****** **** **** *****

* ******* ** ** *** ******, ******.

***** ***, ****. **** ********. ** ***** ***** ** *********. At * ******* *********, ********* ** ****** * */* ** ADT's ********. ***********, **** ***** ** * ********* **** ** absorb.

***** *** ********* **** *** ** ****** **** ** ******* company **? * ***'* **** *** ***** ********* ****. ****** with ********* ** *** ****** ************?

** ** ** ** *** **** ** ***** ** ** comment, **** ***. *** ********* ***** ****** **** ** ******* monitoring *******. *** **** *** **** ***** **** * ******* subscribers.

*** *** ****** ******* *** * ***** **** ** ******** customers. *****, *** **** ******, ******* **** ********* **** **** term **** ***** (**** ********) ********** *** **** **** ***** contracts ** *** *** * **+ ********. *** ******, *** far **** ******, *** **-***** ******** ***** *** ****** ***** ownership ** *** ******** *** **** *** * ******* ******* monitoring *** ** ******* *** *******.

** * ****** ** ********** **** *** ******* ***** **-***** accounts **** ** ** *********** ** ******* ********** ****** *** the **** ******** ****** *** ******** ** *** (****** *** requires *** **** ********* ** ** ******* ** * **-** month ********** ******, ***** ** *** ******* ******* *** ****** must *** **** * ******** ******* ** ***** ********).

*** ** ***** ******* ** ** ********, **** ******'* *** have **** **** ** ****? *** ****** **** * *** to ******/******* ***** *******.

****'* **** ** ***** ***** ****** ********. *** **** ***. This *** **** ***** ** *** *****, *** **** **** the ********* ******* ******. ******* *** ******* ***** ** ** way *** *** ****** ***** ** *** ****** ** *** accounts **** *** ******* ** ** *******.

********: *** **** *** *** **** *** ********* ** * dealer?

******* **** **** *********:

******** ** ********* ******** ******** ******* ******** ** ***********, ***** party ********** *******, * *********** ******* ** *** ******** ********* from * ******* ****** ** **** ********** **************** *** ** *** ********** ******* **** ****** **-*********** ********* ** *premier ************ ** ********* ***************************%** *** *** *** ********.

******* **’* ******* *** :)

**** **** ** *** **** *********** ******!

*** ********* ** * '******* ********' :)

*** ******** ** ** ********* **** *** ****** ********* **'* *****************:

* *********** ******* ** *** ******** ********* **** * ******* number ** **** ***** *******, ********* ** ********** ******* ******** that ****** *nine-year ******* ********* **** ** ** ******** **** *** ********* *** ************* **% ** *** our new accounts in 2017.

*** ******** ** ** ****** *** **** *** ****** ******...

**** ****’* ********* **** ***’* **** ** ******** ****...

** ;)

**'* ***** ****** **** ********* ****** **** ******* ** ***, ***** ** ***’* ******* ********** *******, **************, ******* ********, and *** ******** ***, ****** ***** ********** *** ***** ********* under *** **** **************. *'* *** ***** **** ******* **** some **** **** **** ***.

* ***** *** **** ** ******* *** *** ****.

** ***** **** ** ******* ********. ** *** ***** *********** create ****** ******** ** ******* ***** ********* *** **** ***** account ****, * ******* **** ***** ***** *** ****** ******* altogether.

**** *** **** ***** ** *** *****. *** **** **** particular ****** ******. *** **** ******* *** * ****** ** is *** **** ** ** ****** ****. ***** ** *** time ***** ** ******* ** ***** ******** ** * ******* like *** ** ********* ******* *** *** * ****** ***. I **** ** **** ** **** ****** ***** ***. * have **** **** ***** ***** ** ** **** * **** worked *** * ******* **** *** * ******. *** ***** people ** **** ***** *** ********* *** **** ** *** earth. **** **** **** **** ***** **** **** ******. * remember ******* ***** * ******** ** * ***** *** ** waived * ***** ** *** *** *** **** *** **** of * ******** ***** ******* ****** ******** ** ***** ******** and ** ****** *** **** ** **** *** **** *** customer ****** ** ****. ******** ** ** ***** **** *** done *** ***** ******* *** ******* ****** *** ******** ******** wouldn't **** ********** ** **** ***** ***.

******* **** *** "*********" ** ******* ***** ****** ** ******. Everyone **** **** ** ****** **** *** * *** *****. There ** ** ******** ****** ** ******** *** ** **** to "****, ****, ****, ****"!!! ******* ********** **** **** ******* is ******** ******** ********** ** **** **** ***** ******* ****** the *******. * **** **** **** **** ******* ****** ****** scores *** ********* ** **** ***** ***** *** *** **** to ** *******.

********* **** *** **** ***** ***** ***** ****** ******** ** it ***** *** *** **** ***** *** ****. **'* *** about *** *******.

**** ******* **** **** ** *** **** ** **** *** contract ** ********** ******* "*" **** ***** *** ***** **** contract ** ** **** ** **** *** ****** **** ** company "*". **** **** ****** **** ***** *** ***** **+ multiple ***** * *****.

* ***** ** ** *** **** **** **** ** *** shady ****** **** * **** ****.

**************

“* **** **** *** **** * ****** ****** *** *’* not ***** ** *** * **** ***...”

**** ** **** ****. * ** ***** ** ** ** Glassdoor *** ***** **** ** **** ** ******* *** **** time **** *** ***** *** *** "**** ******".

**** ******** *** (** *** ******* ********) ********:

* *** ******* **** * ****** ********* *** ******* *** employee:

*** ***** ** *** **** ** **** *** *** ***** and ***** *********** ***** *****. **** *** **** ******* *** tissues. ** * ****** ***** * ******** ****** *** **** don't ** *** ********* **** **** ************* **** *** ******* they **** **** ********* **** *** *** ***********, ******* ********* or *******.

*** **** **** ****** ****** ******* **** ***** *** **** you *** ********* *** ******'* *** *** ** *** ******** system.

*****

*** *** ******** ******** *** * ********* *****.

*** *****

**** * ****** ** *****, * *** **** ******-**** ******* from *** ******* ** ** *** * ****** **** ****, aside **** ******* ** *** ***** ****** *** **** ****** sent **. ****** **** ** *** * ****** ** ***** that ***'* ******** *********** **** ** ***** ****, *** * believe **.

* ***** *** ********* **** ********* ******* ****** ** ***** me ** **** ***** *******, *** **** ****. **** *** shady, *****, *** ****** ******** **% ** *** ****.

* *****'* ****** ********* ** * ***** *** * ***** do *** *** ********** **** *******. ** *** "***" ******* to ** ******, *** *** ****** **** ** *** **** present ********** *** *** ******* **** ***, * **** **** how **** * **** **** ** *** ******** *** **** I ******* **** * ****** *** *** ** ** ******. When *** **** ****** * ***** **** ******* **** **** still *** *** ******** *** ** ****** *** ********** ** their ******* ** ****** **** *** ***. ********* ****!

* ***** ** *** *** ********** **** *******. ** *** "kid" ******* ** ** ******, *** *** ****** **** ** how **** ******* ********** *** *** ******* **** ***...

[******** *****]

Mr *****: [Answering the door] Can I help you?

Ron **** ***: Hi, Mr. Dahvis, my name is Ron and I’m from ADT. How you doin' this morning?

Mr *****: It's Davis, and I'm not interested.

***: ****, *'* ***** ** **** ******** ***. **** * nice ***.

Mr *****: Wait a minute. Wait, that's your pitch? You consider that a sales call?

Mr *****: You know, I get a visit from you guys every other month and it's always the same half-a**ed attempt. If you guys wanna close me, you should sell me. Start again.

***: ****. **, ** **** ** *** *** *’* **** ADT. *** *** ****' **** *******?

Mr *****: Crappy. What do you want?

***: **'* *** *********, ***. **'* ***********.

Mr *****: Ron, now we're talkin'. All right. What are you selling me?

***: *'* ******** *** * ************ ** *** ** * substantially ******* *****. **'** ****** ** ***** *** ** ****** that **** ***** *** * **** ******** ****** ******.

Mr *****: Right, so, basically, everybody who already has a system is getting screwed on this one? ...All right, well, I can handle that. So, tell me, why should I buy your system? I mean, why shouldn't I get Brinks or that SimpliSomething, you know?

***: ****, *** ****** *** ********* ** ***** ****** ***: authentic *** *****. ** **** *** **** ************ *****, **** available ** ***********, ** ***** **********, **** **** *** ***** security ******* ** *** *******. **** *** ********’* ****.******* ** *** *****?

Mr *****: You know what I think, Ron? I think that was a sales call. Good job, buddy.

***: ** *** ***** *** * ************?

Mr *****: No, ADT is crap.

******* ******** **** *** ********

*******!!!

* *** **** ***** ** *** ******* **** ** **** out. ***** *** ** ** *********.

***** **** *** **

* **** *** *** *** ***** **** * ******** ********* and *** ** *** ***** ********* *** ***** *** *********. I **** **, ** ** ********** ******** *** ***** ***** are ********** **** ****** *** ******* **** **. ** **** good, ** ****'* **** ****, ** **** ****** ** *******. He **** **** ** ** *** ***** ***** *** ***** numbers **** ***.

** *** ** ********* *** ** *** ***** *** ** low ***** #'*?

* ****** **** *** ***** *** ** ****** ***? ***

*** **** * **** ***** **** ****, ** ******** ** decision ** ******* *** *********** ***** *******. **** ******* **** 5 ******/*****/********/**** **** **** *** ****** ******** *** $**/*****

...** ** ********** ******** *** ***** ***** *** ********** **** before *** ******* **** **.

**** **, ***’* *** **** ****** **-****? *** *** **** the ******** ******* ** *** **** *******?

*** ******* *** ****** ********* *********** *** *** ********* **** from *********, ***. * ***** ******* ******* *** *** ******* anything.

**** ***** *** ** * ****** ***** ****, ** *****, but *** ******* ***** *** **** ******* **** ****** ** get ** ****.

*** ** ** ******, ***** ****** ****** *** ********** *** us.

** ***'* ** *** *** ****.

***** *** ***** *** * *** ** *** *********** **** to ** ***** *** ******** * ******** *** ****** ****** for $**/*****. *** ***** **** *** **** ******** ******* *** I *** **** ** ****** ** ************ *********** **** *** after * ****** ** ****.

****** **** **** ******* ********, * ******* ** *** * Simplisafe ****** ***** * *********. ***, ********** *** ******** ***** products, ***** **** ** ******** ************* **** ** ******. **, I ****** *** ** ******, *** **** *******. ****** **********. Is **** *** *** ***** **** ***** ********* *** **** you **********?

**********, ** ****** ***** ***** ** * ** *** **** to ******* **, ***!

****** **********. ** **** *** *** ***** **** ***** ********* who **** *** **********?

***** **********, ******** *********** ;)

********** * ******* "*** *********" *** *** ******* *********** ** the *********, **** ****, ******* ***** *** **** **** ******. Sorry ******* ********* **** *** ** * ****** ****** ** see "*** ********* ****** *"!

****'* *****. *******, ** ***** ******** *** *********** ** *** company ***** *********.

*** *** ****:

*** *** ******* *** ******** **** *** ******. ****** ***** ads ****** ** ********.

*** ******** ** *** **** ******* *** ******** **** * lease **** **** ******** *** * ****** ** *** *** or **** ******** ** **** *** *** ********* ** **** quit ******? ** *** ***** ********* **** ***. **** * used ** **** ** *********** ***** *** **** *** ** were ****** **** * ****** *** *** ******** ******** *** they **** ********** *** ***** **** * ******* **** *** placed ****** **** ****** ** **** *** *** ******. **** actually ******** *** *** ***** **** *** *** **** *** door ******** *** *** ******* *** **** ** ***** ** they ***** *** **** *** ** ***. **** **** *** rest ** *** ******* *** ***** ** ****.

* *** **** * ************* **** * **** **** *** he ********** ** **** *** **** ** ** *** *** customer. * **** **** **** *** ****** *** ******** ******** him **** ** *** ** ***** ** ****** ******** **** the ********'* ******** **** *** ******* ** *** ********* ***** Kansas *** ** *** ****. ***** * **** ** *** idiot **** ** *** **** ****** ** *** **** ** got *** **** *** ** *****. ** ****** ** **** was **** **** ****** **** ** *** ******** ** ********** as *** * *** ** ********* *** ******.

**** **** **** ** *** ****** **** ***** ****** ******* to *** * ******** **** * ** **** ****** ***** paid ********* **** *** **** ** *** *****. *** ** we ***** **** ***** ***** **** **** *******.

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