Manufacturer's #1 Complaint: Integrator Errors

Author: John Honovich, Published on Jan 28, 2012

I have never seen manufacturers so passionate nor united than on the topic of integrator error. In our recent debate about manufacturer product failures, the most consistent rejoinder was, 'yeah but most of the problems are caused by integrators.' On the one hand, it can be seen an excuse and one that certainly does not dismiss their own issues. However, on the other, the feedback has been so common and frequent from so many manufacturers, that the complaint must contain a whole lot of truth.

In this note, we examine the problem and potential solutions.

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** ***** * **** ***** *************, **** ******** *** *********, claim **** * ******** (** ****) ** *** ******* ******** are *** ***** ** ******** ********** *****.

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** *** *** **** **** ** ***** ****** ****** ** intregrators:

  • ******* / ***** ****** *******
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** *** ******* / ***** ****, ************* *** ********* **********, fees ** ******** *** ***********.

  • *********** *******: *** **** ****** *** ** *** ** ******** ************* *********** *** **** ******* '*******' ********. **** ******* *********** to *** ******** *** ***** ******* ***** **** ***** **** no ********** ** *** *******. ** *** ***** ****, **** can ** * ********** ******* *** *** ********** ********** ** the *** ** *** *** **** ***** **** *********** *** is ******* ******* ** ** *** ********** ******* ******* (*** others ** *** ******* ***).
  • ******** *** ********* *******: ************* *** ****** * *** ****** ** **** *** for ********* ******* ***** ***** (*.*., **** ** ****** **** Microsoft). *******, ** *** ************ ********, **** ** **** **** and *** ********. *** ********, * *** ** ********** **** raised *********** ********** ** ~$** *** *** **** ***** ******* ***.
  • ****** ****** *********: ************* ***** ******* *********** ****** ********* *** **** ********* support ******** / *****. **** ** ********** ************ ******* ****** discounts ****** **** ** *** ********* ********** **** ***** ******* problems. *** **** ********* ** *** **** ** **** ********* discounts ***** ** ******* ******** *** ***** *** **** *** conflict **** *** ********** (*.*., *** ********** **** ******** ******* their ******** ** ***** ********* ******* ** *** **** **** support *****).

** *** ********* ****, ************* ***:

  • **** ** ****** ** *** ******* ***********: *** ******* ** ******** ** *** ** **** *********** is ********** ** *********** ** *** ************'* *******. **** ************* still******** ****** ****** ** ***** ********* *************. *** ****** **** **** ** ** *** ***********, *** more ******* ******** *** ***** **** **** *******. ** *** other ****, **** ************* **** ** ******* ***** ******* **** competition *** **** *********** ***** *********** ** * ******** ********.
  • **** ** ****** ** *** ******* ******** *** *****: **** * ***** ****** ** ************* ***** ****** ********* comprehensive ***** ********* ******* ******** (****'* ** ********* *******). ** ** ****** ********** *** **** *********** ** **** all ***** ***** ** ********. ****** ***** ******** ******* ********* can **** *** *********** ******* ******* *** ** ***** ****. They *** **** **** ** ****** ** ****** **** **** hit * ******* *****, ******* ********** ****** **** ******* **** support.

************ ********

*** ***** *** ******* **** ***** ********* ** ******** **** integrators *** **** ******* ** ******* *** ************ ******. 

************* *** ** ******* **** *** ** ** *********. ** have ***** **** **** *********** *** ************* **** ********* ************ training **** ******* ******** ** ***********. ***** *** *********** ** training ******* **** ***** ************ ** ** ** ****** *** for ****. ** *** **** ****, ** ***** *** ************ a *** ** ** **********, *********, ***. ****, ** ** impossible ** ****** ***** *** ************ ** * *** ******.

***** ***** ************ ************ ******** ******* *** ****** ******** - typically ********* *** *** ** **** (*.*.,* **** ******** *** $***, ******* ******'* *** **** ******, $*,***+ ******** ** *** UK, ***., ***.). ******* ** ****, **** *********** *** **** to ***** ** ***** ***.

**** ** (****) ** *** **** ** **** ** *********. While ** **** ********* *******, ** ** ********** **** *****. ****, *** ***** ** overwhelmingly ** ******* ***** ************ *** ******** *******. ** *** plus ****, ** ******* **** ** ********* ***** ** *********** on *** **** ** * **** *** ****. *******, ** the **** ****, ** ** *** **** ** **** ** learn ** *** ** ** **** ***** *** ***** *** members.

***********, ***** ** * ***** **** *** ****** ******** **** helps *********** ******* ***** ********** *** ****** ************ ****** *** erroneous ******* ********. ** **** ** ** * ****** *** meeting ****. * ******* ** *** ** ** ****** *** team **** ****.

******: ****** ************ ******** ****** ** ******* *** **** ******.

**********

***** **** ********** ***** ** **** * *********** *******, ** are ***** ** *********** **** **** *** ******** ****** ** well ** ******* *** ******* *** ******** ** **** ******* this. ** *** **** ******** ** *********, **** ***** **** in *********** **** *****.

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