Using the Internet to provide direct and immediate training, especially using video demonstrations, can reduce support costs and help users quickly solve their problems. Last year, we looked at how Avigilon was improving their online training options and discussed the importance of online training including offerings by Axis, Pelco, IQinVision and Salient.
Recently, Exacq added an interesting onling training directory. What's different about this is the visual organization. It is laid out in the frame of their configuration page with all the tree hierachy options displayed. When you click on an item in the configuration tree (say joystick setup or schedule), it displays the corresponding video on the right hand side (e.g., the joystick setup video or scheduling video). Each video is a few minutes long and provides immediate contextual help about how to use the function.