Examining Online VMS Training Videos from Exacq

By: John Honovich, Published on Aug 21, 2011

Using the Internet to provide direct and immediate training, especially using video demonstrations, can reduce support costs and help users quickly solve their problems. Last year, we looked at how Avigilon was improving their online training options and discussed the importance of online training including offerings by Axis, Pelco, IQinVision and Salient.

Recently, Exacq added an interesting onling training directory. What's different about this is the visual organization. It is laid out in the frame of their configuration page with all the tree hierachy options displayed. When you click on an item in the configuration tree (say joystick setup or schedule), it displays the corresponding video on the right hand side (e.g., the joystick setup video or scheduling video). Each video is a few minutes long and provides immediate contextual help about how to use the function.

Here's a visual overview of it:

The basis of course is having the 30 or so videos for each function. The nice additional touch is to make it easy for users to find the function they care about and know where that function is located in the real application.

We are seeing more online videos but, at least in VMS, many vendors still rely primarily on in person training. While nothing can match the richness of in person training, online videos provide a very valuable complement of easy to access, quick response for immediate needs.

1 report cite this report:

Manufacturer's #1 Complaint: Integrator Errors on Jan 28, 2012
I have never seen manufacturers so passionate nor united than on the topic of integrator error. In our recent debate about manufacturer product...
Comments : Members only. Login. or Join.

Related Reports

Use Access Control Logs To Constrain Coronavirus on Apr 09, 2020
Access control users have included capabilities that are not commonly used that can help zero-in and discover potential Coronavirus hotspots in a...
Help Security End Users Facing Coronavirus Improve Remote Access on Mar 24, 2020
Many end-users and integrators are struggling with the impact of coronavirus lock downs but remote access can help both sides during this...
Train Your Team With IPVM Courses From Experts on Mar 01, 2020
You trust and use IPVM for reporting and research and you can also have your team trained by our experts. One of the most common requests our...
Avigilon Open Analytics Tested on Apr 16, 2020
After years of effectively closed analytics, Avigilon decided in late 2018 to open up. Now, via ONVIF Profile T, Avigilon analytics are open and...
Convergint Coronavirus Cuts on Mar 25, 2020
One of the world's largest security integrators, Convergint, has made a major move to handle the impact of coronavirus, with cuts across the...
Installation Course January 2020 - Last Chance on Jan 16, 2020
Thursday, January 16th is your last chance to register for the Winter 2020 Video Surveillance Installation Course. This is a unique installation...
Genetec Presents Security Center for Airports on Apr 28, 2020
Genetec presented its Security Center for Airports at the April 2020 IPVM New Products show. Inside this report: A 30-minute video from...
ADI Adds Lockers on Mar 20, 2020
Locker delivery is a growing trend, spurred by Amazon. Now, ADI has added lockers. We got feedback from ADI and look at the pros and cons of...
Low Voltage Nation Wants to "Help You Carve Out A Fulfilling Career" Interviewed on Jul 06, 2020
It is difficult to make your way in this industry as there is little formal schooling. However, one person, Blake Urmos, the Founder of Low Voltage...
ISS Presents Face As A Credential and UVSS on Apr 30, 2020
ISS presented its security platform, including access control integration, native facial recognition, and under-vehicle scanning system (UVSS) at...

Most Recent Industry Reports

Remove Dahua and Hikvision Equipment "Immediately" Or Else Banned From US Government Contracts on Jul 10, 2020
The US government has directed contractors to remove covered equipment, such as Dahua, Hikvision, and Huawei Hisilicon products, "immediately." If...
ZeroEyes Presents Firearm Detection Video Analytics on Jul 09, 2020
ZeroEyes presented its Firearm detection Video Analytics system at the May 2020 IPVM Startups show. A 30-minute video from ZeroEyes...
Directory of 162 "Fever" Camera Suppliers on Jul 09, 2020
This directory provides a list of "Fever" scanning thermal camera providers to help you see and research what options are available. There are...
Clinton Public View Monitor (PVM) Mask Detection Tested on Jul 09, 2020
Face mask detection, or more specifically not wearing one, is expanding amidst the pandemic. Clinton Electronics has added this capability to their...
These Florida Real Estate Agents Are Now Selling "SafeCheck USA" Temperature Detectors on Jul 09, 2020
The "Kakon Brothers", William and Nathan, are self-described "south Florida Power Agents specializing in Luxury Real Estate" who "have closed over...
Avigilon ACC Cloud Tested on Jul 08, 2020
Avigilon merged Blue and ACC, adding VSaaS features to its on-premise VMS, offering remote video and health monitoring that was previously limited...
Hikvision's India Dominance Faces Threat on Jul 08, 2020
While Hikvision has become a dominant video surveillance provider in India, recent tension between the governments of India and the PRC is...
The US Fight Over Facial Recognition Explained on Jul 08, 2020
The controversy around facial recognition has grown significantly in 2020, with Congress members and activists speaking out against it while video...
Sperry West / Alibaba Tablet Temperature Measurement Tested on Jul 07, 2020
In April, we ordered a ~$500 temperature tablet from Alibaba. We set it to the side while doing 18 other temperature screening tests but, after...
Facial Recognition: Weak Sales, Anti Regulation, No Favorite, Says Security Integrators on Jul 07, 2020
While facial recognition has gained greater prominence, a new IPVM study of security systems integrators shows weak sales, opposition to...