Hikvision Sales and Support Conflict Over Discontinuation

Author: John Honovich, Published on Dec 28, 2016

Numerous Hikvision technical support employees have confirmed that the iVMS-4500 will be discontinued. Some Hikvision sales people say this is wrong.

Hikvision management has been silent throughout.

The company's 'discontinuation' effort, including the Hik-online.com service, has shown significant communication and organizational problems within Hikvision.

******** ********* ********* ******* ********* **** ********* **** *******-**** **** ** ************. **** ********* ***** ****** *** **** ** *****.

********* ********** *** **** ****** **********.

*** *******'* '***************' ******, ********* *** ***-******.*** *******, *** ***** significant ************* *** ************** ******** ****** *********.

[***************]

First *******

*** ******** ******* **** ********* *****'****-****** *************** '******'. ******* ** * ****** ************, ********* ** ********* **** ********* dealers ********* * *************** ****** **** **** ****** ** ** *** service. ****** **** ***** ******* *********** ****** *** *********, *** USA **** *** ****** **********. ** **** * **** *** ********* *** ** ***** ***** *************** ****** *** ******* ****** *** ********* * **** ***** it ***** * '*********'. ** ****, *********** ********* *** ******** arose.

***** ********* ** ********** ***** ** ****** ** **********, ********* tech ******* *********** ***** * *** ***** **** *******, ***** HikConnect ** ********* ** ******** ******** ******* ** *********** ** *** ****.

iVMS-4500 ****** ********

** ***** **** ********* ********* ******* ********** *** **** *********** told ** **** *** ****-**** *** ***** ************ *** **** users ***** **** ** ****** ** *** ********** ***.

*******, **** ********* ***** ****** *********. *** *******, *** ******** sales ************ ***************** ** * ********* ******:

*** ***** ***** **** ** ********** ********* *** *** ****. Not **** *** **** ****** **, *** **** ** *** second ***** **** **** *** ********** *****.

*******, ** *** ***** ******** ** *** ****-**** ****** ** **** clear **** ** ***:

********* ** ******** ********* ********* ******* ***************.

* ******* *** **** **** ********* *********** **** *** *********** **** to ****** ** *** ******** ************* ******* ****, ***** *** real *****, *** ********* *********. ** ******** *** **** ********.

****** ****, *** ***** '*****', ***** *** ****** *******, ************ ** *********.

****************

** *** ***** ** ****, *********'* ********** *** **** ******, as **** *** ***** ********* ******* *************** *** *** ***** and ***** ***** ****** *** *** ********.

Problems *** *******

** ** *********** ****** **** ********* ******* ** ** **** over *** ******* ******** **** **** ***** ******. *** *** unclarity ***** ****** *** **** *********. ** ** ********** *****:

*** ** *** ******* ** ******* ******* ********* ***'* *** the **** ** *** ******* **** ***** ******. ***** *** always * *** ******* ** ******** ****** **** ** *** seemed ** **** **** ** *** *****. * ******** ***** care **** ********* *** **** *********, *** *****'* * ******* lack ** ************* ******* *** ******* *** **'* *******.

**** **** *** ***** ****. ******, **** ********* ******* ** not **** ***** *********'* ***** ********** ********* *** **** ** care ***** ***** ************* *** *******. ************, ********* *** **** that ****. *** ********, *** ********** **** **** ****** *************** effort, **** **** *********.

Unclarity ** ***************

**** ********* ** ***** **** *** *************** ** *******. *** conflicting ********* ** *********'* ********* ***** ** ******* ****** ****** in ********* ***'* ********** ** ********* *****'* ********* ************* *******.

** ********* ********** **** **** * ***** **** ****, ******** would ** ****** *** ** **** ************* ** ******* ****** than *** ********* *****, *******, *** *** ******** *** ** ***** together what **** *** *****.

******

***** ********** **** ****, ********* **** ** ***** ** ******* saying **** *** ****-**** ** ******. ** ***** **** * questions ***** ***  ***** / *********:

"********* *** *** *** ****-**** *** ** ******* ** ***** device ***** *** *** ******."
(*) **** **** ***** **** *** **** *** ** ****** direct *********** *** ***** ** ** ******* **?
 
*** ***** **** ****-**** ** '** ****** *******'. (*) ** there *** ***** ** *********** ****-**** ** ****?
 
(*) *** **** *** **** ******* **** **** **** **** to **?

***** ****** (********** *** ***** *) ******* ***** ********* ********** if **** *** ** *********'* ******* (*.*., *** ***** ******* are *** ***** **** *** ** ***** *** ** ***** to *********** *** ****).

****** **** ******** **** ***:

  • **** ******* *** ***** *** ********** ******** ****** **** ****** complained
  • **** ******* *** ***** *** ********* ********** ******* ** ****** our ********, ******* ***** ** *** ********* ****** ********* ** the ***** **** **** **** ****** ** ******* * '******* ********' to ***** *******.

Comments (18)

**** ** ****** **** **** ************ ?? **** **** ***** ??
*** ***** *** ***** ****** ********* ***** *** *************.

** ** ****, *** ** ****** ** ****** **** *** other.

*********:

  1. ******* ********** *************
  2. ******* ********** ******* ** ***** (*** *** ** ** ***** for ****)
  3. ***** ***/*** ******* ******** * ****** ***** ****
  4. ******* ******** *** ******** ************ ***** **** *** ***, ********** directly ** ********** ******** ******** *****.
  5. *** ****** ***** ** **** ******** ****** / ********* ********* / ***** ********** ******* **, ** *******, *** *** **** of *** *****.

*****

  1. ******* ******* ******** **** *** *** ** ** ******** *****. However, ** ******* **** *** *** **** **** *** **** cause. ****, *** ******* ****** **** *********** **** ****** ** the **, **... ***** ******.
  2. ******** **** ** ************* *** ** ****** ** *** **. They *** *** *****.

**** ** *** ******** **** **** ********* **** * **** received *** *****:

***** *** ***

****** ***! **'** ******* **** ***** ** ******* *********'* ******** and **** ******* *** ** ********* **** * *********. **'** do * ******* ****** **** ******* ** ***** ********* ********.

** **** **** **, * ****** ***** * ******* *********'* Bob ******* *** ****** ********* ***** (**** *********, **** **** morning) *** **** ** ********.

* ***** * ********* ***** *** ***** / *********:

"********* *** *** *** ****-**** *** ** ******* ** ***** device ***** *** *** ******."
(*) **** **** ***** **** *** **** *** ** ****** direct *********** *** ***** ** ** ******* **?
*** ***** **** ****-**** ** '** ****** *******'. (*) ** there *** ***** ** *********** ****-**** ** ****?
(*) *** **** *** **** ******* **** **** **** **** to **?

***** ****** (********** *** ***** *) ******* ***** ********* ********** if **** *** ** *********'* ******* (*.*., *** ***** ******* are *** ***** **** *** ** ***** *** ** ***** to *********** *** ****).

****** **** ******** **** ***:

  • **** ******* *** ***** *** ********** ******** ****** **** ****** complained
  • **** ******* *** ***** *** ********* ********** ******* ** ****** our ********, ******* ***** ** *** ********* ****** ********* ** the ***** **** **** **** ****** ** ******* * '******* bulletin' ** ***** *******.

******* *********** ** **** ***** *** * ****** ********** ** the **** ******* ******** **** * ****** *********** ** * few *******, ***** *** *** *** ************ **** *****'* **********.

******** * *** ** ******* **** ***** ** ****** ** do ***** ** **** * *****, * ** ***** ******* it ****, "*'* *** ****, *** * *****..."

*********, **** *** *****, ***'* *** ** **** ****** ** your ****** **** *** **** ******** **** **** **** ***.

**** ** *** **** **** "* *** **** ******* ******** App *** ** **** ******* ** ******, ***'* *****." **** till *** **** **** **** ******** *******! **** **** ** agent @ ***** **** *********, *'** ******* **** *** ********* isn't ****** *****. * **** ***** *** *****, *** * got ****** **** *** **************** ** ***** ****** *** *** to ********** ** ** *** ** **** *** **** ***** the ********** *** *****'* **** ***'* ****** ******* *** *****, as **** ** *** ******* *** ******* *** *** ***** encoded ******, *** ****, ***/***, *** *** ** ***** **** still ****** **** ****. * *** * ****** ** **** members ***** *** **** **** * *** ****** (*** **** my ***** *** ******) ****'* **** *****. * **** ****** the ************, *** ** *** ***, * **** ****, *** my ******** *** ********* ****** *** *** ** *** *******.

** * **** ** ******** (**** ***** ** *********** *** technical *******) ******* **** ** *********** **** **** ************* *** distributors, **** ********** **** * ***** ** **** *** ******* with ******** ******* ******** **** ****** ***** ****** ******* **** the ******.

****** **** *** ***** *********, *****, ** ** **** *** misinformation ** ****** *** ******.

*********, **** *** *****, ***'* *** ** **** ****** ** your ****** **** *** **** ******** **** **** **** ***.

*** **** ********* **** ******* **** ****** *** **** ***** is ********* ****** ********* **?

****, **** ******* ********* **** *** ********* ***** *** ****** of *** *********** ***.

*** ****** **** *******, * **** *** ***** **** **** working *** *********. ** **** ***** *** *** ** ************** for * ***** **** ** ** *** ******.

**** *** ****** ******** ****, ** *** *** ********* *** reps **** ****** ** *** ***** *********** ** *****.

** *** ******** ***** ** **** ******** ** "**********"

"** ******** ***"

*** ****** **** *******...

**, *** *** *** *** "*********, ************..." ** * ****** ***** ** ****.

***** ** ** ** ** **************, * *** ** ***** "you" ** * ***-******** "***", *** * ******** ***. ** I **** ********, ** ***** **** **** **** **** "**** you **** *****, ** ***** *** ****** *********** **** *****", but ** **** ** **** ****** ******* *********** ** ******* without ********** *************. **** *** * **** ***** * ***** within * ******* ****** **** *** *** ********. *** ******* no *** ****** *********'* *** **** **** ******* ** ******** their ******* ****** *********.

*'* *** ****** ** ** * **** ** ******* ***** here *** *** "**** *** *******".

* *** ** ***** "***" ** * ***-******** "***"...

**, *** ***** ****** **** ****** ** * ***-******** "***", you *** ** ******* ********** ("* ** *****") :

******** * *** ** ******* **** ***** ** ****** ** do ***** ** **** * *****, * ** ***** ******* it ****, "*'* *** ****, *** * *****..."

*****, ** *** ******* ** *** ********** ** **** *******, since **** ******* ****** *** ******** **** ** '*******' ***** on **** **** '*****'.

*** ****** **** ******* *** "*'* *** ****, *** * think...", ******* **** ****** *** "*'* *** ****, *'** *** back ** ***."

** "***" *****'* *** *** ******* *** *** ******* ***** Hik **** *******.

**** *** ***, ** *** ***** **** *** ******* ** their ************ ** ************ ***********, *.*. *** *** *** *** mfr *** ** **** '*******' *** **** ** '**** *** heard' ***.

** *** ***** ********, ********* *** ***** *** ******* ** their ******-***************. *** ******** **************** ********. *** ******** *** ****** *** ****, ***:

  • *** *** ******* ** ***** *****, ****** ** ***** ******** 30th.
  • *** *** ******* ******* ***** **** **** *** ******** ***** their ****** **** *** ******** *******, *** ********* ** *** global *******.
  • *** *** ******* ***** ** **********-** ********* ******** ********, ****** *******, ***., ** ****-**** *** ****-****.

**** ******** ***** **** *** *** ***-******* *** ** ****** in *-* ****, ******** *** ***** *** **** ***** ********:

*** *** ***-******* *** ********* ***** **** * ******** **** EZVIZ ****** ********** ****:

*** ***** ** ** ****** ***** ******, ****** ** ******** or ****/********. *******, ******** ** *** **/**** **. ***** *** device's ** *******. **** ********** ** ***** ********.

*** *** **** ****/**** ******** ** *** ****** *** ********, but **** ** *** **** ************* *********.

**'** **** * **** ** ****** ***** **** *** ****** app ** ********.

"**** ******** ***** **** *** *** ***-******* *** ** ****** in *-* ****, ******** *** ***** *** **** ***** ********:"

***-******* ******* ********* ** ****** *** *****

****'* ** ***** ******* ** *** ***. *** *** ****.

***** *** *

*** ****** **** ***?

*** *** ******* **** *** ********* ********, ********* ** *********:

** **** ****, ********* **** ** **** ** *** ******* by ***-******* ******, **/****** ******, *** **** ******** ***** *** alarm **** ************ *******.

**** ***** ** * ***** **** ******* ** *********** *** need *** *** ****-****, ***** ** **** ********* **** ** that ******* *** **** **** ** ******** ** ******** / previous *******.

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