Hikvision iVMS-4500 Discontinued In Days [Says Support, Corporate Says No]

By: John Honovich, Published on Dec 24, 2016

IPVM Image

Hikvision's iVMS-4500 application will be discontinued in days, on December 30th, confirmed by multiple Hikvision technical support representatives.

There has been no Hikvision PR / marketing announcement about this but it does follow and is related to Hikvision discontinuing its online service, with the Hik-Online web portal also being discontinued on December 30th.

iVMS-4500 Discontinuation

We spoke with 5 different Hikvision technical support representatives and all said that the iVMS-4500 was being discontinued and to use the HikConnect app.

Amongst the reps, there was unclarity about what exactly would happen after Dec 30th. Minimally, the iVMS-4500 would no longer be available to download or install. There was less clarity about what would happen to existing iVMS-4500 application users. One representative said that they would continue to connect as is, even if using DDNS or direct IP connection; others said they were not certain what would happen.

We contacted Hikvision's Senior Manager Strategic Communications but have received no feedback on details and rationale for this move.

[Update Dec 24: A Hikvision dealer spoke with one Hikvision rep who says Hikvision is not discontinuing iVMS-4500.]

[Update Dec 27: We spoke with Hikvision technical support and they repeated the same message as before, e.g. on this call "the 4500 will not be compatible with anything so you’ll need to download the HikConnect and use that for now on".]

[Update Dec 28: Hikvision management has now emailed a 'special bulletin' saying that the iVMS-4500 is an 'active product'.]

Get Notified of Video Surveillance Breaking News
Get Notified of Video Surveillance Breaking News

Replacement App No Support For IP or DDNS connections

A major limitation of the HikConnect app is that it does not support connecting to devices using DDNS nor IP addresses. With HikConnect, you must use Hikvision's cloud service.

For example, here is the interface showing iVMS-4500's multiple connectivity options:

IPVM Image

By contrast, HikConnect only allows cloud connection via QR code or serial input, no IP nor DDNS:

IPVM Image

Problems With Cloud Only Connections

There are a number of problems to consider:

  • The iVMS-4500 app is mature and generally respected, so losing that is a problem for dealers and customers comfortable and experienced with it.
  • Many users legitimately want to connect directly via IP address or DDNS. This will be denied with the replacement app.
  • Feature limitations: As Hikvision admits themselves and we found in our 'migration' test, the Hik-Connect 'platform' is not 'fully featured'. Both remote device and user management are weaker (until / if they release their planned upgrades sometimes in 2017).

Cybersecurity Poor Record

Many will not want to use Hikvision's cloud service which requires Hikvision to have cloud access inside of customer's internal networks. Hikvision has a poor cybersecurity track record including a major vulnerability this year with their previous online service they never disclosed.

Timing / Transition Problems

Doing this over the holidays with no notice on the iVMS-4500 discontinuation and only a few weeks notice for the Hik-Online web portal discontinuation is problematic for Hikvision customers and employees. Indeed, just yesterday, Hikvision emailed instructions on [link no longer available] exporting device lists from their online service, which is necessary since in days Hikvision will block users from accessing that list. These are significant changes being done at the time of year when a high number of (at least Westerners) are not working. Those partners or customers will either need to work during the holiday and / or face operational problems in the new year.

Hikvision Challenges Mounting

While Hikvision's China government ownership has engendered significant debate and concern, Hikvision has historically executed well operationally.

However, this abrupt and confusing discontinuation process is rapidly becoming a major problem for Hikvision and their customers. It is difficult to understand why they are doing it like this, since normally such periods are done over months, if not a year, to allow for a smooth transition.

While Hikvision has stormed the industry with their unprecedented combination of price cuts, marketing and support, these discontinuations threaten their momentum and undermines their competitiveness.

As one industry pro flatly observed:

This is the type of thing you expect from Dahua.

Update

Dec 28: Hikvision has now emailed a 'special bulletin' saying that the iVMS-4500 is an 'active product'.]

1 report cite this report:

Hikvision Sales and Support Conflict Over Discontinuation on Dec 28, 2016
Numerous Hikvision technical support employees have confirmed that the...
Comments (36) : Members only. Login. or Join.

Related Reports

Genetec Drops Support for Dahua and Hikvision on Jun 01, 2020
Genetec has dropped support for Dahua and Hikvision, citing US blacklisting...
Hikvision Admits Minority Recognition, Now Claims Canceled on Jul 23, 2020
For the first time, Hikvision has directly addressed its minority recognition...
Directory of Companies Dropping ISC West 2020 on Mar 06, 2020
UPDATE March 2020: UPDATE April 2020: ISC West 2020 Cancelled Again,...
Genetec Goes Virtual, Drops Essen and GSX, Skeleton Crew to ISC West 2020 on May 05, 2020
Genetec is dropping Essen and GSX shows this year as well as planning to send...
UK Firm Markets False Fever Screening, Hikvision Disavows on Jun 30, 2020
A UK security firm falsely claimed its Hikvision-based thermal solution could...
Manufacturers Not Interested in October 2020 ISC West Show on Apr 13, 2020
Manufacturers overwhelmingly say they are not interested in going to the...
ISC West 2020 Finally Cancelled on Jun 25, 2020
ISC West has now been cancelled for the third time, now for all of...
ISC West March 2020 Cancelled, Postponed to July 2020 on Mar 06, 2020
[Now the July 2020 show is cancelled with hopes to run it in October...
Hikvision Illicitly Uses Back To The Future In Marketing on Jul 03, 2020
NBCUniversal told IPVM that Hikvision UK's ongoing coronavirus marketing...
IC Realtime Moving Away From China Manufacturing on Jul 23, 2020
IC Realtime is promising "real change". The company historically has sold...
Remove Dahua and Hikvision Equipment "Immediately" Or Else Banned From US Government Contracts on Jul 10, 2020
The US government has directed contractors to remove covered equipment, such...
Motorola / Avigilon Drops ISC West on Feb 26, 2020
Motorola Solutions has pulled out of ISC West 2020 effective immediately,...
Axis Discontinues Companion Hardware, Fully NDAA Compliant on Feb 03, 2020
Axis will be fully NDAA compliant, as the company has confirmed to IPVM it is...
ISC West 2020 Cancelled Again, Rescheduled For October 2020 on Apr 09, 2020
ISC West March 2020 was canceled. Now ISC West July 2020 has been...
Bosch Dropping Dahua on Feb 13, 2020
Bosch has confirmed to IPVM that it is in the process of dropping Dahua, over...

Recent Reports

Dangerous Hikvision Fever Camera Showcased by Chilean City on Aug 07, 2020
Deploying a fever camera outdoors, in the rain, with no black body, is...
"Grand Slam" For Pelco's PE Firm, A Risk For Motorola on Aug 07, 2020
The word "Pelco" and "grand slam" have not been said together for many years....
FLIR Stock Falls, Admits 'Decelerating' Demand For Temperature Screening on Aug 07, 2020
Is the boom going to bust for temperature screening? FLIR disappointed...
VSaaS Will Hurt Integrators on Aug 06, 2020
VSaaS will hurt integrators, there is no question about that. How much...
Dogs For Coronavirus Screening Examined on Aug 06, 2020
While thermal temperature screening is the surveillance industry's most...
ADT Slides Back, Disappointing Results, Poor Commercial Performance on Aug 06, 2020
While ADT had an incredible start to the week, driven by the Google...
AHJ / Authority Having Jurisdiction Tutorial on Aug 06, 2020
One of the most powerful yet often underappreciated characters in all of the...
SIA Coaches Sellers on NDAA 889B Blacklist Workarounds on Aug 05, 2020
Last month SIA demanded that NDAA 899B "must be delayed". Now that they have...
ADI Returns To Growth, Back To 'Pre-COVID Levels' on Aug 05, 2020
While ADI was hit hard in April, with revenue declining 21%, the company's...
Exposing Fever Tablet Suppliers and 40+ Relabelers on Aug 05, 2020
IPVM has found 40+ USA and EU companies relabeling fever tablets designed,...
Indian Government Restricts PRC Manufacturers From Public Projects on Aug 04, 2020
In a move that mirrors the U.S. government’s ban on Dahua and Hikvision...
Directory of 201 "Fever" Camera Suppliers on Aug 04, 2020
This directory provides a list of "Fever" scanning thermal camera providers...
Face Masks Increase Face Recognition Errors Says NIST on Aug 04, 2020
COVID-19 has led to widespread facemask use, which as IPVM testing has shown...
Dahua Loses Australian Medical Device Approval on Aug 04, 2020
Dahua has cancelled its medical device registration after "discussions" with...
Google Invests in ADT, ADT Stock Soars on Aug 03, 2020
Google has announced a $450 million investment in the Florida-based security...