Security System Health Monitoring Usage Statistics 2018

By Brian Rhodes, Published on Oct 09, 2018

How well and quickly do integrators know if devices are offline or broken? New IPVM statistics show that typically no health monitoring is used.

security health monitoring usage

Based on ~150 integrator responses, we show usage patterns across integrators, the most common reasons why health monitoring is and is not used.

For related IPVM education, see our SNMP / Network Monitoring For Surveillance Guide.

Breakdown ** **********

****** */**** ** *********** almost ***** *** ****** monitoring, **** **** ***** 1/5th ****** ****** ***, as *** ********* ***** below *****:

security health monitoring

Most ****** **** ** ****** 

*** ******** ** *********, over **%, ******** '***** to **% ** ****' of ******* **** ****** monitoring ********, *** **% answered **** ****** ** for **% ** **** on *** ********:

  • "*%. **** ** *** clients **** **** ******* with ***** *** ****** monitoring, *** *** ****."
  • "***** **** ******** ** the ******** **** ** this **********."
  • "*% **** * ** aware **."
  • "**** ** ****."
  • "*%. ** ******** *** it."
  • "**** ****** ** **** point ** *** ******."
  • "** *** ** ** zero *******. **** *** to **** * ******* to *** **** ** like."
  • "****, ** *** ** years."
  • "****** ** ** ****** Monitoring. *** **** ****** Monitoring **** ** **** is **** * ***/*** comes **** **."
  • "****** *****. ** ** 18 ***** ** ******** we *** * ****** with *** **** ** messages ** ****** **** or *** ******* ** happening. ** *** *** e-mail ******** **** *****."

Many ********* ** ** **********

*** *** ******* ** to *** *** ********** is ***: ********* *** likely ** ******* ***** systems ********** ***** ***** own ********* *** *******, essentially ********* *********** **** involvement:

  • "******* **** ***** ****** accounts, ***** ******** ********* monitor ***** *** ****** through ***** ****."
  • "** *** ****** ******** since **** *** *** servers *** *******. ** use ******** *** ********* that ***'* **** ** site ** ********* ** outsource ***** ** ********. "
  • "**%. **** ** *** customer ***** **** ****** internal ** ***** *** have ***** *** ********** tools. "
  • "*% ******* *** ******** **** do **** **********."
  • "**** ** *** ******* have **** ******* **** their *** ****** **********, and *** ****."
  • "****** *. **** ***** out ** *** ********'* IT **** ** ****** all *****."

Power ***** *********

*******, ** *** ******** system ********** ********* *********, power ******** *** ***** sources **** ********* **** most ******.  **** *******-***** power ******** **** *** low-voltage ******** ******* ******* health ********** ********* ** integration ******, *** *** importance ** ***** ******** was *********** ******* ** ******** ***** ****** ************ 2018:

  • "**** * ***- * do **** **** *** Life ****** ***** ********"
  • "**% - ***** **********"
  • "***% ** ******** *** monitored *** *****/******* ******. Altronix *** ***** ******* built **** ***** ***** supplies. ****** ** ********* to ********/****** ****** *** remote ************. "
  • "**** ****** ****** ********** we ** ** ** the *********. ** **** on ***** **** *** systems, **** ******* *** on * ******* * year *********** *********** ******** so ******* ********** ***'* terribly ******."
  • "****** ********** ** ***% would ** *****. ******* like *** ******** **** make **** ********."
  • "***** **%, ******* *** the ****** ********** ****** to *** ***, ***, or ***. ** **** use *** ********** ***** network **********."
  • "** **** **** ** the ******** **** ******* modules ********* ** **** sites, *** **** *** minimal ***** *** ** most ** *** ***-*****."
  • "****** ********** *** ** growing *** ***** *** percentage, ***** **%. ***** systems **** ** ***** more ******, ******* ***** system ************* ******* **** to ******* ****** **** and *** ****** ********** is **** ** * tag-along ** ****. ****** control ** * *** different ******* *** ****** monitoring ** ****** ***** control ***** ** ***** supply ******, ** *** server **** *** ** is ****** ******** *******."

Use ******** *******, *** *** *******

******* **% ** ******** monitoring **** ******** ********* built **** *** ** security ******* ******* ***** an ******* ********** *******. Many ********* ********* *** platforms **** *** **** of *** ******** ******* from ******* **** *****, Galaxy ******, *******, *****, LSP, *** *********:

  • "**** ** ** ******* health ********** ** ** usually ********* **** ** offered ** *** ****** manufacturer - *****, *********, Lenel, *** ***** ********."
  • "** ** ****** ********** on *** ** *** projects; ****** ******* *** built ** ***** **** the ************* ****** (**** as ****** ********** ******* Genetec)."
  • "** *** "****** **********" with *** ********** *********** applications. ** ** *** only *** ** ******* the ****** ** ******* and **** ****** *** widely *********** ************."
  • "** *** ****** ********** that ** ******** ** the ******* ** *******. We **** *** ***** to ******* *** ***** party ****** ********** *********."
  • "** *** *** ****** monitoring ***** **** *******, we ***'* ********* ****** a *** ***** ****** monitor **** ****** ** are ******* **** ********* an ***."
  • "* *******. ** *** S2 ******* ********* ** it's * **** ******* and ** **** ** deploy ******** ** ******* an ** ******."
  • "**** ** *** ****** systems *** *********. ****** has ***** ** **********."
  • "***** ******** ****, *** usually ** *** ***** Onguard *** *****, ** it ** **** ******* rich *** ****** ********."

Untapped ************ & *****

******* *********** ******* **** even ****** ******* *********** are ****, ** ***** to **** *******, *** prospect ** ******* ********* warnings *** ************* *** help ** ******** ***** if *********** ** **** as ************:

  • "**** **** **% ******* we ******* **** ** a ***-****** ******* *******. We *** ******** ***** is * ************ ******* for *** ****** ******* servers, ** ********."
  • "****** ********** *** ** growing *** ***** *** percentage, ***** **%. ***** systems **** ** ***** more ******, ******* ***** system ************* ******* **** to ******* ****** **** and *** ****** ********** is **** ** * tag-along ** ****. ****** control ** * *** different ******* *** ****** monitoring ** ****** ***** control ***** ** ***** supply ******, ** *** server **** *** ** is ****** ******** *******."
  • "**** *** ****. ** are *** ***** ** a **** ****** ********** system *** *** ********** looking *** *** **** no ****. *********** ******* one *********."
  • "** *** ** **** the ***** ******** **, we **** ** ********* more ******* **** ******* clients ****** ****** *** get *******."
  • "**% - ******* - depends ** *** ******. Need ** ** ***** a *** **** ********** on *******."
  • "*** ****** ******* ****** health ********** ** *** servers. ** *** ******** to ******* ******* ** is ***** ********** **** our ********* ******** ***********."
  • "** ***** ****** ********** on ***** ***. ** is ***** *** *** us *** * ***** value *** *** ********."
  • "*%, *****'* ****** **** that *** *** ** is ******."

"Very *********" ********

***** ******* ***** ** low, **** *********** ********* their ****** ********** *********** are **** ** ***** systems, ******** ********, *** for ******* ***** ********** outages **** ****** *** special **********:

  • "** ** **** *********, especially ** ***** ********** projects **** ***** **** systems ********* ** *** monitoring ******* . ** use ***** ***** ******* or ******* ** ********** grade ***."
  • "** ** ****** ********** on *** ** *** projects; ****** ******* *** built ** ***** **** the ************* ****** (**** as ****** ********** ******* Genetec). ** ** ****** for ** ** *** an ********* ***** **** a ****** ****** **** an ***** ***** **** from * ****** *** just **** ********** **** a ****** *** **** down *** * **** without ****** ********."
  • "** ******* *** *** retained ********* *** ******/****** customers ** ****. ** use ****** ******* ** does ******* **** ** need *** ** ******** and **** *********."
  • "** *** ** **** solution ** *** ** our ***** ********. "
  • "** ********* **** *** it ** *****'* ********** problems ** ** *** process ** ***** *** the ******** ************ **** for ****** **** ******** go ****. **'** **** built-in ******** **** ***/***, Intrusion ***** *** ***, and ************ ******** ** monitor ********/**'*."

Comments (8)

Honestly, this sort of monitoring is a must for us, since we use Ocularis.

They've been working on getting their Recorders to be more stable, but there is one particular service on one particular server that goes haywire every few months. Since that service is not covered by Ocularis's built-in monitoring, we have to use a 3rd-party monitoring platform to catch the problem before it shuts down the server.

We ended up using Paessler PRTG Network Monitor, because it was free and easy to set up.

Curious, what's the service that causes the issue?

Ocularis Event Proxy. It gets the Recorder events to the Base. When it starts malfunctioning, the RAM usage will just go up until everything else stops running. Fortunately, a simple restart will fix it for the next month or so.

If I had the time to figure it out, there's probably a way to make the monitor automatically restart the service instead of just sending an email warning.

We just setup a VMS on a “Razberi” server for the first time. The health monitoring works pretty well and was easy to setup. Needs a little bit of polishing but otherwise very easy and intuitive.

If you are managing 100K+ devices like my org then you should be looking at a product like Viakoo, all VMS platforms fall SHORT in Health Monitoring and Device Management like pushing updates to edge devices (cameras), keeping up with IAM policies like managing certificates and passwords that need to be changed multiple times during a year.  Without a Viakoo like solution you would need a full time staff of a few folks to just stay on top of IAM yet alone all the other stuff associated with managing a large enterprise of connected devices.

I still find it very strange the top tier VMS platforms have not yet adopted this type of strategy of managing the devices within their UI/ecosystem, its makes total sense IMO because the VMS are the "brains" of the surveillance enterprise and already connect to the devices and manage some configuration stuff but fall well short. 

Thanks!

For simple online/offline checks UptimeRobot is free (up to 50 monitors) and easy to use.

Hanwha’s WAVE VMS alerts are pretty amazing. Simple to setup, tremendous amounts of information, and the email alerts for loss of connections have been extremely valuable.  The neatest feature I found so far is the ability to simply type what you want the VMS Client Computer to say based on events, alerts, VMD, Intrusions, etc and then it will speak using text to speech notifications. Of course, this is a little off topic, but when I was thinking about the notifications for monitoring cameras, etc. I remembered testing that feature the other day when I found it accidentally while looking for other notifications, so thought I’d mention it. Maybe it’s not unusual, but was the first time I have seen it.  Sort of Novelty at first but presented some great ideas for those clients who have there cameras running in the background and would be a great way to grab a Guard’s attention. 

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