Hanwha Techwin Favorability Results 2019

By IPVM Team, Published Jan 31, 2019, 10:02am EST

Hanwha Techwin's favorability results surged, in IPVM's 2019 study, going from barely neutral in 2016 to strongly net positive, as the results chart below shows for 2019:

Back in the 2016 version of this study, IPVM was skeptical that Hanwha could overcome losing the Samsung name and the Chinese race to the bottom. However, 2019 results show integrators' support of Hanwha growing strongly.

In this report, we look at how perceptions have changed since 2016. There were a few notable shifts that led to Hanwha's overwhelmingly positive net favorability of +44.

Executive *******

*** **** ****** **** a *** ****** ** integrators *** **** ****** offered * **** ***** coupled **** * ********* number ** *********** ********* with*** **** ** *** Samsung ****. ******* * ***** number ** ********* **** talked ***** ******'* *****, there **** ***** **** who *** *** *** or **** ******, *** that ****** ******* **** ****. *******, ****** **** than ******* ** ******** feedback *** ********* ************* in **** ******* *** negative ******** ** **** in *** ********** *****:

**** *** *********** ****** their **** *** **** looks ** ******** ********** that **** **** * main ****** ** **** ordered ** ********** *****:

  • **** *****
  • ** *** *** / know **** ***** ****
  • ***** ** ******
  • ** ****** *******
  • **** *********** ** ******* rivals
  • *******

Good *****

*** **** ***** ** 2019 *** *** **** than ******* ******** ******** integrators ****, ****** ********* like *****, *******, ********* of *********, *** ******* as ******* *** ****** provided * **** *****, being ********** *** **** to ** ******* ** Axis ** ******** *** at * ***** ***** point:

  • "***** * ***'* **** their ******* **** *** same ********* ** *** an ****, * ** like ****. * ***** they *** ******** ****** than ** ****. *** I ***'* ***** **** have *** ******* ** overtake **** ** *****. They *** * ***** camera ** * **** price. * **** **** would ** **** **** the ***-***** ******** *** move ** * ***** or ***** ***** *******."
  • "**** **** ******* ***: low, ****** & **** resolution/features. *********** *******. ***** Korea ********* ** ******* to *******. **** ***** multi-sensor ********. ******* *** great **** ***********. **** support."
  • "******* *** ********* **** of *******. ***** *** consistent *********** ******** ** practical *** ********** ******** over *** **** *** years. ******* ** ***** points **** *** **** allow *** *********** ** recommending ********* **** **********."
  • "****** ** *** **-** camera. ***** **** ********* solution ***** **** *** their * ****** ******* have ***** **-***** *********. They **** ******* ** all ***** ****** ***** makes ******* **** **** easy. ****, ***** **** support ** **** ******."
  • "**** ****** ***** ******* with *******/****** *******. **** performance, ***********, *** ******** for * ****** *********** price."
  • "** *** ***** * few ** ***** ********. Their ** *******, *** and ****** ***** ******* work ***** **** **** few *******. ***** ******* is ****. ******** ******* has **** **** ****."
  • "****** ***** ****** **** camera ****, ********* **** all * ***** ** product, ***, ****** *** high. ******** *** ************ competitive, *** ******** ** consistently ***** ****, ******** is ****-********."
  • "****** * ****** ******** product. **** **** * understand **** *** *** parts, ***** ******* ** all ******."
  • "*** ****** ******* *** great! (******** *******). **'** deployed **** ***'* ** them *** *** *** failure * *** ******. Seem ** **** **** with **** ***'* ***."
  • "**** **** ******* ****. Good **************. **** *******. Good ************ *******."
  • "***** *****, ****** *********** (actually ***** ** ******** as ****, *** **** go-to ************). **** ******* is ***** **** *** need ****."
  • "***** ******* ****, ****** coming ** **** *** models. **** ******** *** always ** *****. ********* company, *******."
  • "******* *** *********, ********** for *** ****. * great *********** ** ****. We **** **** ****** on * ****** ** projects **** ***** ******* due ** *** ******* of *** *****."
  • "* **** **** ****** provides ******* ******* *** product **** ** **** and ******** ** * lower ***** *****. **** fact ***** ****** ** to ******* * ******** solution ** ******* ****** budget."
  • "**** *** *** ** our *** ******** *** video. *** * ****** has ****** **** *** us ** ****** ************. The * *** * series *** **** ******* but ********** *** *** most **** ** ****. Their ***** ** ****** always ****** **** ****."
  • "** **** ******* ********* that *********** **** ****** but **'* *** *** go-to ****** ************. ** mainly **** **** *** 8080 *** **** **** been ********* ******* ********, wide ******* ** ******** applications **** ** ******* garages, ** ********, ******* out ** ******** *****. Image ******* ** ********* and ******* *** ***."
  • "** ** *******, ******** the **** ********** ** all *** ****** ************ pushing ***** ** *** race ** *** ** features. ***** ******* ******** continue ** **** *** pack. *** ** **** that ***** ****** **** come **** ***** * bit (**** *** ***, in **** *****, **** affordable **** ****.)"
  • "**** *********, ******* * and *********** **** ****. 5-year ******** *********, **** good ******** *******."
  • "** **** **** ** our **** **** *** use **** **** ** can. ** **** ********** local ************ **** **** go ***** *** ****** with *** ********* ** pricing **** ** *** have."
  • "****** ** *** **** value-line ***** ****. ********* quality. **** ************* **** various ***. **** ***** rep. **** ***'* ** to **** *** ********!"

Do *** *** / **** **** ***** ****

*** **** **** ********* theme ** ***** ******** was **** ***** *** either *****'* ******** **** Hanwha ** ***** **** who **** **** *** did *** *** ****. Responses ******* **** ****** "Do *** ***," ** "Not **** *********** ****," to "**** *** ****," because ******* ** ***** manufacturers *** ****** *****. Some **** **** *** not **** ****** *** were ***** ** *** them:

  • "**** *** **** ****. Pricing ** ********* *** Uniview ******* *** ****** better *** ***** **** not **** ** ** a **** ****** *** client **** ** *** Hanwha."
  • "***** **** *** **** cost *** ********, ** seems **** *** ****** to **** **** *** offer ***** ** *** video ******* **** **** to *** *** ***** for ******* *** ***** projects *** ******. ******* to *** ***** ** start *** ****** * complete ******* ******* *** this ******* **** ** see *** *** ******** work *** *** **** support ** **** ** finish. ******* *** *********, we **** ** **** one **** **** *****."
  • "***'* *** ***** ********."
  • "*** **** *********** ****."
  • "***** ** **** * good ***. **** ** trying **** ***."

Could ** ******

* ****** ***** ****** of ***** ** *** neutral **** **** ******** stating ****, ******** ****** was *** ***, ** could ** ******, **** commenters ****** **** ** improve ** *** ***** of *******, *****, ********, camera *********, *** ******:

  • "* ****** * *** with *******/****** ******. * switched ** ********* ** they **** *** **** or **** ****** ******* for ****. * ******** had * ****** ** configure *** ****** ****** and * *** ********* by *** **** *** outdated *** ***-********* **. I **** *** **** software ****** **'* **** a **** ********* ******* Spectrum *** **** ***'* even ***** *** ***** like * *** **** Digital ********. ****, ****** selection ***** ** ******."
  • "** *** ****, *** could ****** *** ***** cameras ** **** **** anything *** *** ** much *** **** *******. One ******* ** *** getting ***** ** ******* at * **** ** their ******* ****** *** one ************* ******* ** when ** *** ********* mode *** ***'* ********* change *** ****. ** you **** ** **** down **** *** **** to ******* ***** ***** mount."
  • "*** *** *****, **** have * **** ******. I ** ***** *** housing ***** ***** *** don't **** *** *** antique ***** **** ***."
  • "***** *****, ****** *** compared ** ****** ********* DWD. **** *** ******** pricey *** **** **** features *** ********* *** license *** *** **** for **** *******."
  • "* ***'* **** *** look ** *** ******* as **** ** ******. Asian ************* ****** ***** risky. ****** ******** ***** support ******."

No ****** *******

********** ******** ****** * shift **** **** ****'* leading ******-******* *******. ***** there **** ***** ********, not ** **** *********** mentioned *** ******** ** drop *** ****-***** ******* name ** ***********. ** the ******** ** *** name-change-is-a-problem ********, **** ******* out **** *** ******* was *** ****, **** if *** **** *** not:

  • "**** *** ***** **** name/association **** *******. ** compelling ******** ** ***** their ****."
  • "***** ******* *** ******* good ****, ******* ******* divesting *** *****. **** quality *** *** *****."
  • "* **** *** ******** and **** **** ** work ****. **** **** they ***** **** **** the ******* ********. **** easier ** ****."
  • "****** ******* - **** solid. * ******* **** Hanwha **** *** **** of ******* *** ******** it **** *** **** of ****** *** **** a *********** ********** *******. I ***** **** ** see * ******** ********** level ******** **** ****** and * ****** **** interface."
  • "****** ******** *** *** brand ***** ** ***."

Good *********** ** ******* *************

* ****** ** *********** spoke ***** ***** ****** Hanwha's ******* **** ** more ******, **** *********** charged (** *** **) replacement *** ******* ************* like ********* *** *****:

  • "* **** *********** ** the ***/***** *******. *** the **** ****** *** good ******. ********** *****/*********** value. **** **** ****** from *** *** **** model ******** **** ***** to ** * ********* of **** *******/********* ************ which ***** ** * pain ** **** ** with ******, ******** *** VMS *******. ******* ****** they **** ** ** on *** ******* *****."
  • "******* ********. ** *** looking ** *********** **** more ** * ********* alternative."
  • "** *** ***** **** brand **** *** **** as ********* *** ***** issues. **** ***** *****, quality *** **** **** so ***."
  • "*** ******* ** ** alternative *** ********* *** Dahua. ***** ****-*** ******* have **** **** **** for **. ****** **** their ********* *** ******* and *** ***** ***** to ** **** **** as ****."
  • "******* ** **** ** a *********** *** *********."

*******

*** ***** ** ******* positive *** ******, **** many ****** ** ** well-positioned *******, *******, *** price **** ** ******* not **** **** ******** Chinese ****** **** ********* and *****, *** **** traditionally ******-******, ******* ************* like **** *** ********.

Comments (24)

Undisclosed End User #1

01/31/19 06:16pm

Mid-sized Corporate end user here -- In 2018 we made the switch company-wide to Hanwha T. and I've been nothing short of wow'd. We had a small issue and Hanwha dropped everything to correct it ASAP.  Great product and my absolute go to.  

Agree: 9
Disagree
Informative: 7
Unhelpful
Funny

Undisclosed Integrator #3

In reply to Undisclosed End User #1 | 01/31/19 11:37pm

Who did you move from? And why did Hanwha drop everything to help and not the installer?

 

Agree: 1
Disagree
Informative
Unhelpful
Funny

Undisclosed End User #1

In reply to Undisclosed Integrator #3 | 02/01/19 12:21am

we had a laundry list of cameras in place. Slight majority going to Panasonic but in all honesty, I believe my predecessors threw a dart at a wall to decide brands on rollouts. The installer was engaged but had to flag up to Hanwha, next thing I knew one of their senior engineers had my desk line called ASAP. 

Agree: 1
Disagree
Informative: 4
Unhelpful
Funny

Undisclosed End User #4

In reply to Undisclosed End User #1 | 02/01/19 12:03am

I'm an end-user too and have worked directly with Hanwha on tech support issues. They were very interested and fast. The NW USA regional sales rep and his boss have been amazingly supportive and transparent with us. Solid.

Agree: 4
Disagree
Informative: 5
Unhelpful
Funny

Undisclosed Manufacturer #2

01/31/19 08:57pm

They are moving ODM to China, given the political climate going on I am surprised they are going to do this.

Agree
Disagree: 11
Informative: 2
Unhelpful: 3
Funny

John Honovich

IPVM | In reply to Undisclosed Manufacturer #2 | 01/31/19 10:52pm

moving ODM to China

What do you mean? They have had a Chinese production facility and just opened a plant in Vietnam, moving production there. 

Can you elaborate on what you are claiming?  I am worried what you are saying is factually wrong. Please clarify immediately.

Agree: 12
Disagree
Informative
Unhelpful
Funny: 1

Undisclosed Manufacturer #2

In reply to John Honovich | 01/31/19 11:16pm

They are planing on moving a significant amount of build to China ODM. I cant say more than that and will delete my post if you wish. I can privately provide you with proof of my claim if you wish.

Agree
Disagree: 3
Informative: 2
Unhelpful: 2
Funny

John Honovich

IPVM | In reply to Undisclosed Manufacturer #2 | 01/31/19 11:23pm

I'll leave it for now and contact you privately. Thanks.

Agree: 2
Disagree
Informative
Unhelpful
Funny

Michael Miller

In reply to John Honovich | 02/02/19 02:08pm

Any updates on that statement? Seams strange they would move manufacturering China.

Agree
Disagree
Informative
Unhelpful
Funny

John Honovich

IPVM | In reply to John Honovich | 02/02/19 02:42pm

#2's claim is specifically for low-end recorders, not cameras. Hanwha has denied the low-end recorder claim and I am just going back and forth one last pass to understand the claims.

Agree
Disagree
Informative: 4
Unhelpful
Funny

John Honovich

IPVM | In reply to John Honovich | 02/02/19 08:17pm

We have an agreement here between Hanwha and #U2.

The Chinese ODM units are for the B2C / consumer business, not professional / business market.

#U2's declaration "They are moving ODM to China" is confusing since this is just B2C, a business they have historically made products from China. However, interesting to see the continued price pressure on the consumer side.

Agree: 1
Disagree
Informative: 7
Unhelpful
Funny

Undisclosed Manufacturer #2

In reply to John Honovich | 02/02/19 09:10pm

I apologize for causing any confusion. That certainly was not my intent.

Agree: 1
Disagree
Informative
Unhelpful: 2
Funny

Undisclosed #6

IPVMU Certified | In reply to Undisclosed Manufacturer #2 | 02/02/19 09:16pm

I’m still confused, are you the Chinese ODM?

Agree
Disagree
Informative
Unhelpful
Funny

Undisclosed Manufacturer #2

In reply to Undisclosed #6 | 02/02/19 09:24pm

No.

Agree
Disagree
Informative
Unhelpful
Funny

Undisclosed Integrator #7

In reply to John Honovich | 02/03/19 01:17pm

IPVMLeaks strikes again! :)

Agree
Disagree: 1
Informative
Unhelpful
Funny: 1

Damith Jayasinghe

In reply to Undisclosed Manufacturer #2 | 02/07/19 02:49am

They were moving products to Vietnam

Agree: 1
Disagree
Informative
Unhelpful
Funny

Undisclosed Integrator #5

02/02/19 12:19pm

I was an Axis fan until I had some experience with the Hanwha lineup 

While I still would choose Axis, I won’t hesitate to offer Hanwha as a pricing advantage

Our techs do not like that they need to access the programming GUI with Internet Explorer, and cannot use many of the handheld tools as a result

 

 

Agree: 3
Disagree: 3
Informative: 1
Unhelpful
Funny

Undisclosed Manufacturer #9

In reply to Undisclosed Integrator #5 | 02/04/19 03:02pm

Firmware has been HTML5 for 2 years so your techs could have used any browser on any device since then.

Agree: 7
Disagree
Informative: 2
Unhelpful
Funny

Undisclosed #10

In reply to Undisclosed Integrator #5 | 02/04/19 04:32pm

Hanwha was leading the game on HTML5. You must of been installing older Lite product or Wisenet3.

Agree: 8
Disagree
Informative: 1
Unhelpful
Funny

Undisclosed Manufacturer #11

In reply to Undisclosed #10 | 02/04/19 06:16pm

All of the Wisenet 3 models have upgraded firmware to allow for plugin-free operations.  Even without the plugin, you can now access the MJPEG live video, as well as the full setup menu.  No longer will it tell you to install the plugin and halt your progress.

Agree: 4
Disagree
Informative: 6
Unhelpful
Funny

Undisclosed End User #12

In reply to Undisclosed Manufacturer #11 | 02/05/19 03:23pm

Funny enough, the L series (the super-low end) now comes htm5-enabled, but the SNV-8010 specifically hasn't been updated.. ever. The ones I have work fine, so it's not a big deal, but weird that it's still on FW 1.01 while even the lowly 6013 is on version 4.

Agree: 1
Disagree
Informative: 5
Unhelpful
Funny

Undisclosed #8

02/04/19 01:01am

"Seems solid, pricey VMS compared to nearly identical DWD. Cams are somewhat pricey and have more features but factoring VMS license may not work for many clients."

Can someone tell me what it means factoring license?

Agree
Disagree
Informative
Unhelpful
Funny

John Honovich

IPVM | In reply to Undisclosed #8 | 02/04/19 01:04am

#8, I believe the integrator meant factoring in the price of VMS license for Hanwha Wave - see: Hanwha Wave VMS Tested

The implication is likely that it is expensive (or at least relative to Digital Watchdog, another Network Optix OEM, which the integrator alludes to)

Agree
Disagree
Informative: 2
Unhelpful
Funny

Undisclosed #8

In reply to John Honovich | 02/04/19 01:28am

This was my first post. I was surprised at the early reply. I understood the meaning. Thank you.

Agree
Disagree
Informative
Unhelpful
Funny
Read this IPVM report for free.

This article is part of IPVM's 7,032 reports, 935 tests and is only available to members. To get a one-time preview of our work, enter your work email to access the full article.

Already a member? Login here | Join now
Loading Related Reports