EyeQ Monitoring CEO Interview

Published Jan 03, 2024 14:33 PM

The remote video monitoring market is growing fast. How is EyeQ, an Atlanta-based, more than a decade-old regional RVM provider, different from others, and what does it want to become?

IPVM Image

In this report, IPVM spoke with EyeQ Monitoring's CEO, Markus Scott, to learn about its position within the remote video monitoring market, as well as what it aims to be.

This is part of a growing series of IPVM coverage on remote video monitoring, including:

Executive *******

****** **** **** $*.* ******* ** monthly ********* ******* *** **,*** ******* under ********** (********* ** *** *** Markus *****), *** *******-***** **** ********** said ** ** "*** ****" ***** pure ****** ***** ********** ********* (**** ******* ********** ******** ** ** the **. *, ******** **,*** *******). ****'* **% ******* ****** ** 2023 (********* ** *****) *************** **********'* **%-**%********** ******, *** ******* ********** ** still **** **** ***** ***** ****'* size ** ***** ** ****** *****.

**** ** ******* ******* ** ********** customers *** **** *********** ************ ******** *** ************ *** **************. ***** *** ********* offer ********** ************ ********* ** ****, including****** ******* ***** *******,**** ********,********,***-*****,*****, ********** **********. **** *** *** **** ****** research ** ********* *************** ******* ****.

***** ********** *********** **** ***** ****** video ********** ********* ** ****'* ******* challenge, ********* ***** **** *** ********* and ******** ********* ******** *** *** space.

**** **** * ***** ** ******* capital *** ****** ********* **** *** company. *****, ******* * ******** ***********, said *** *******'* ***** *** ** intention ** **** *** ***** ** grow *********** *** *** ************. ** wants ** ********** ****** *** ******* global ******** ** *** ********* ***** being "***** **** ** ******** *** of *** ****** ** *** **" first. ***** **** *** ********* **** branches ** ********** ***** ********, **** as**** ********,***-*****, ********** **********, **** **** ** *** "******* on ******* *** **** ** *** US" *** "******** **** ********** ** make **** ****-*********."

EyeQ ****** *****, **** - ****

**** ******* ** **** **** *** idea ** ****-******* ** ******** ********. Scott ********** ** *** *********** ** what **** ** *****:

** *** ******* ** ******** *** was * *********** ** * ***** company, *** *** ******* ** *** time *** ****** ** ****** *** more ****-********* **** ** ****** ****** in **** ****** *** *********.

***** ********* *** **** ** * trade **** *** **** ****** ******** trailer **** *** ******* ** **. One ** ***** ********* ****, "***, what ** ** **** *** ***** out ***** ******* *** ***** ***** cameras ********, *** ****** *** * lot **** *** **?" **** *** the ******* ** *** **** *** the ******* **** **** ** ****.

Scott + *** ********* ****** ** ****

***** ****** *** ** ******** ** his ******* ** *** ******** **** being * ******* ** *** ******* equity ************** ****** ********:

* **** ** ** ** ******* equity. * ****** **** **** ******* I ****** ** ** ** ************ and * ****** ** **** ** something **** * **** ********** *****. I *** ******* *** * ******** in **********, *********, ** ********, ***** ways ** ***** **** ***, *****?

****** ***** ********** *** ***** * very ****** ******* *** **** **** analog ***** ****** ****, ***** ****:

**** *** ******* ** **** **, and **** ******* ****** **** **** multifamily ********. ** ****, ****** ***** monitoring *** ***** * ****** ***** analytic *******. **** * **** ** with * ***** ** ********* [** 2015, *** ********] *** ******** *** analog ***** ***** ****, ****** ** catch ****** ******* ** **********, **** with ****** ******** ****** ** ***** chairs. ****'* **** ****** ***** ********** was **** ****.

****** ******** *** ****** ***, ***** saw *** *********** ** ******** ****** video ********** ********** **** ********* *** digital *******, ***** ******* ** **** less ** ****:

*** **, ** *** ******** ** that "***, **'** *** **** ***** kind ** ******** ****'* ********** *** guard ********." **'* *** * ***** mission ** ********** ****** *** ***** assets. **'* *** * ***** ******** model, *** **'* *** ***** ********* today ** ****** *******.

** *** ********** *** ** ******* when ** ******* ***** **** *** happening ** *** ****** ** ****, digital ******* **** ******** ** ****** a *** **** ****-*********.

**'** *** **** *********** ** ******* customers **** * **** ********* ******* offering **** ******* ********* [*****] **** actually **** ** ** **** **** more ****-*********** *** *********** ** *** future.

***** **** ******* ** ******* **** and ***** *** ******** **** *****:

**** ***** ** * ****** *** place ** ***** * ********, ** we **** ** *** ****** *** company ** **** **** ** *** 15 ****** ** * ***** ****** about ** **** ***** ** ******* with **** ******* *** ******.

*** *** ***** *** ***** ** EyeQ, *** ***** ** *** ******** was ******* ********* ****** **** **** analog *******:

**** ** **** ***** *** *******, we ***** ** ****** ****** *** and *** ****** *** ** ****** cameras *** **** **********. **** *** a ****** ***** ** ****** ** focus ** **. *** ***** *** years [** ****] **** ********* *** [of] * *** ** *******.

Top * *** ********* *** $*.* ******* ******* ********* *******

********* ** *****, **** ******* ** 2015 **** $***,*** ** ******* ********* revenue. ** ** *** ****** **** with $*.* ******* ** ******* ********* revenue *** **,*** ******* ***** **********. This *** * **% ****** **** over *** **** ***** *****. ***** called **** "* *** ****** *******" and ****:

** ******** ********* ** ** ***top **** ****-**** ***(****** ***** **********) ********** today. [emphasis added]

Differentiating **** ******* ********* *** ********** **** *****

****'* *** ******** ** ****** *** "******* *****." ***** **** *** ******* ************** itself *** ********* *** **% ********* rate ** ****** **** ********** ***** and *** ******* ********** *** **********:

**'** ****** ** ** ******* ***** really **** *** ** ***** ** make **** **** **** ** **** a ******, **'* ***** ******* **** years *****. *** **, * ****** going **** ***** *** ***** ****'* show **. ** **** **** ** a ******** ********* ** *** ********. We've *** * *** ** ***** that **** ***** ****** **** *** don't ****** **** * ******* ********* to ******** ***** ******. [****'*] ********* that's ********* *** *** *** ***** to ** **********.

** *** ** ********* ** *** in ****, ** ***** **** ** of **** *****, ***** ** ********* we're ****** ***** **.

* ***** ******* ********* **** **** was *** ****** *** **** **** EyeQ. ** ******** **** ********** **** ****, ***** ********* **** EyeQ's ******* ***** *** ***** ** with *** ***** ** *** ****** before ****:

** *** **** ** *** *******, up ** ****-****, ** **** ******* super **** **** * ********** ***** organization **** ******* ** ***** ********* and ******** ** *** **********. ** a ******* *******, ** *** ****** to ******* ****** ***** *******. **** we ***** *** ** ******* ** break * *** ** *****. ** were ******* *** **** *** *** size *** *****.

**** **** **** ***** *********** ** scale *** ******* ********* ** **** to **** ******** *******. ***** ****:

** **** ****** ****, *** ** 2019 ** ****** ** **** *** breathe. ***** ****** **** ** **** too. ** ****** ** *** ********** scaled ** ******* *** ******** ****. We *********** **** **** * *** of **** *******. **'** *********** * lot ** ******* ** **** **** that ** *** ***** *** ********* well.

**** ** ********* ** *** ** the ***** ****. ** **** ******* on **** ********** ****.

40%+ ******* ****** ** **** *** ~**% ****** **** ****

*** ****** ****** ****** ** ****-**** led ** ****** ****** ** *** following *****, **% ****** ** ****, and **%+ ******* ****** ** ****. Scott ****:

**** ** ***** *** **** ** the *********** ***********, ********* **** ********* very *****, **** ******* ** **** with **.

***** ******* "****** ******" *** **** now **** *** ******* ******** ** in *****:

**'* ** ******** ***** **** **'** at ***** ***. **** **** *******. We're ****** ********* ****** ****** *** that **** ** ********** ****** **** [now] **** ** *** ******** ****** at *** **** *** *****.

** ********* *****, ***** **** **** growth **** ** ***** ** **% a **** ***** ****:

**** *** *** ** ****, **'** expected ** **** * **% **** on *** *****.

* *** ** ***** ********* ****'** gotten ******* ***** *** *** ****** a *** ** ***** *** **. Some ** *** *** ******** **** we've ********** ** *******, [***] **** understanding ** *** ************ *** ******** the ******* ** *** *********** [*** helped *****] **** *** *** ** the *** ********** ** *** ***** days.

Keeping ********** ***** ** *** **

****** **** ***** *** *********, **** as***-*****,**** ********, ********** **********, **** **** ******** **********, ***** said **** ***** *** **** ** the **:

**'** **** ** ******* **** *** years ** ******* **** **** ** the ** *** ********** ********, *** just ********* **** ********** ** **** that ****-********* *** *** ********* ******* we ******* ** ******** ***** * significant ****** ** ******** *****, *** just *** ******* ** ************ *** escalation **** ** **** ** ** that. ** **'** *** **** **** off ** ***** ******.

**** ****** ***** ****** *** *****. We **** **** *** ******* ** what ** ** ** ****** ****.

130 ********* ****** *** ********* ** ***-********

****'* ************ ** ** *******, *******, and ** *** ***** ********** ** other ***** ** *** ******* ** well, ***** ****:

** **** *** ****** ***** [** total]. *********** *** **, **'** ***** in *******. **'** *** **** ** our ***** *** *** ** *** command ******* ** *******, *******. **'** got ***** ******* ** ******, *******, Austin, **, *** ********* ****, *** Orlando, *******, *** ****'* *** ***** and ******* *******. *** ** *** security ********** ****** ** ***** ** Atlanta. *** ************ ** ***** ** Atlanta.

** ******** ** ****'* ********** ******** is ***** *****:

IPVM Image

********* ****** ********, ***** **** **** sells ****** *** ******** ** ******:

**% ** *** ******** ** ****** kind ** ***** ** *** ***-********. That's ***** ** *** *** *******, where *** ***** *** ****, *** we've ****** **** ****** ** ***** places. ** ****** **** ** **** that ** *** **** * ******* team ***** ** ******* **** ******. We've *** * ****** [********] ******** in ********** ** ****. ****'* *** outlying ***** ** ** ******** ********* to ** * ***** ******** ****** that ****, *** **** **** ******* in ***** *******.

Owned ** ******* ******* *** ****** *********; ****** $*.* ******* ** ****

***** ********** ** ****'* ********* **********:

**'** *** * ***** ** ******* investors. * *** ** **** **** been ****** *** ******** *** * long ****. **'** *** ******* ****** backed, ******** ** ** **** **** growth ****** ** *** ***** ** well.

** ***** *** ***** ** ***** funds *** *** *** ******* *** raised * *** ***** ** ****:

** *** ****** ** * ***** of ****-****, ******* ******* *** ****** investors ********* ***** *********** *** **** Coast ******** *** ******** *** * $4.5 ******* ****** ****** ***** ** 2023.

******* ********** *** *** ***** **********, Scott **** **** ** ** * minority ******** *** ********** *** ********** its ***** ******* **** ** *** security *****:

*'* * ******** ********. ** **** five ****** ** *** ***** *****. A **** ***** ** *****, *** of **** **** **** ** *** security ***** ******** *** **+ *****, in ********* **********.

***** ********** **** ****'* ***** ** focused ** ******** *** ******** ****-**** and *** ** ********* ** ****:

*** ****** *** ****-**** ********* *** excited ***** ******** * **** ******** and ******* ****** ****. ** **** plans ** ****. **'** **** ******* about ******* **.

*** ****-**** ********* ** ** ** long ** ** *** ** **** and ** ******* ***** ***** *** really ***** ** **** **'** ***** every ***.

Automotive ******** ************ *********

******* *** **** *** ******* ********, 20% ** **** ******* ***** **** its "******* ******* *******" *******, ***** ********* *** ******* of ****** ** ********* *** ******** car *********** **** ******** ************ ********, according ** *****. ** ******* ********* how **** ****** ** *** ******** started *** *** **** ********* **** offering:

**** ** **** ******* ******* ** provide ******* ****** *** **** ** our ********** *********, ** ******* ** hear **** ****** ** **** **** were ***** **** ****** ****** *** during ******* *****. **** ****** ** see "***, * ******** **** **** had ***** ******* *******, *** *** guys ** **** *** **** **** video *** **? ***, * ****** to ** **** ** ******* **** and *** *** **** [** *****] to ***** * ********, *** *** pull **** *********** *** **?"

*****'* *** ** ***** ***** ****** that **** **** ***** **** ***** data ***. ** **** *** ****, "Hey ** **** ********* ****'* ******** to *** [** ** ******** *** process]? ****'* ***** ** ******* *** process ** ********** *** ******* ******* Advisor.

***** ******* ******** ** *** ******* Service ******* ***** *** *** *********** in ***********:

**** ******* ********* * *** ** the ***** **** * ******* ******* performs. ** *** ***** **** *** of *** *********** **** *** **** product, ** ** * ***° [****] of **** ******* **** **** **** camera **** **'** ********* [***] ******* Guard [*******] ****, [*** **** **] document *** ***-******** ******.

** ********* *** ******* ***** *** tie **** **** ** * ******** of ******** *********, *** **** **** [will *** **] ** * ******* screen ** ******* *** ** *** dealership.

*** ******** ******* **** ***********' ********* proactively, ******** ********* **** ******* ****, and ******* ********* ** *********** *** system ****** **, ***** ****:

**'** ******* * ******** *********** ** soon ** *** *** *****. ** pull ** *** ** *** ******** data **** ********* ****** ** [***] software, **** ********** ********** *** ****** IQ, ** ******* **** *********** ** the ******* *******.

** [*****] **** *** *********** *** sold *** *** *** *** ***** ago **** ***'** ******* ** *** dealership ** **** **** ** **** interact **** ***. ** ***** **** vehicle ******* *** ****** ** *** service ******* ** ******* ***** ***** and ********** ** **** *******.

***** ***** **** ****'* ******* ******* Advisor ******* **** ***** ** *** car ********** *********, ***** ** ******** to ** ****** ** *** ********:

** ******* ** ******* ****** ** value, *** ** ***** *** ***** back ** "***, ** **** ** protect ******. ** **** ** ******* their ****** *** ** **** ** protect ***** *********."

*** ** **** ** **** **** is ****** ****** ** *** ********. A *** ** ****** **** **** talking ***** *** ** **** *** video **** *** ** **** **** it, *** **'** ******** ***** **** success ***** **** *** *** ******* about *** ****** **** **.

**** ****** **** *** * ******* focus ** *** ********** *********, **** other *** ********* **** ** **** business ****** ** ****. *** *******,********,***-*****,**** ********,*****,****** ******* ***** *******, ********** ************* **** ******* ********* ********* ********** businesses.

In-House *********

***** **** ******** *****-***** ********** ******** on *** *** ****, ** ******** its **-***** ********* *** *** ******* Service ******* *******, ***** ****:

***** ********** ***** ************ ****** ******* in-house ***********. **'* **** *** ** once ** **** * ****** ** can ******* ***** **** ** ******* value *** ****'* **** ********** ** our ******* ******** **** ** ** able ** ******* **** **-*****, *** then ****** **.

***** ******** ** *** ****'* ********* aim ** ***** **** *********** ******** than ****** ********* ** *********:

** *** ********** ** *** *** to ***** ***** ***** ************, ************ recognizing ******* ********* *** *********** *********. Our **-***** **** **** * ***** job **** ****

**** *** ******** ***** ********* [** not ****] "***, *****'* ** ********* here. * ****** *** **** ********." It's **** "***, **** ** **** person ***** *** **** ****'** ** the ******** ***** *** **** ****'** in **** ****** ******? *** **** displaying ********* **** ** **** ** count *** ***** **** *** ***** to ******* ******** **** **** ** an ********?"

MDL ********** ***********

**** ** ****'* ********** ********* ******** was ***** ********** **** *********** ** *** **********,***** *********** ** *** ********* ******* tracking *** ********** ******* "********** ***** Tracking." ***** ********* *** *** *** technology ******** *** *** **** ********* there **** **** ***** *** ***********:

** **** ******* ***** * ******** of ** *** **** ** ******** that **, *** ***** **** ******** component. **** *** * ***** *******. We **** ******** *********** **** ****. 2020 ****** ****** *** ** *** the *********** ** *** ** ******* of **** *********** **** **.

** ******* *** ***** *** ** the ******* ****-****** *** **** ** the ****-*** ********** ****** ******** ***********. They *** **** ******** *********** ******** in ***** ** *** **** **** the ************ **** *** ***** ***** of ******** ** *** ******* ****. It *** * ********* *********** *** us ** **** ** *** **** one ******** *** *********.

***** **** **** **** ****** *** MDL ***********, ****'* ********** ******** ************ offering **** ** *% ** *** revenue. *** *********** ***** ******* **% to *** ********, *** **** *** since ***** ** ** **% ** total *******.

Relationship ******* *** ******** ********

********* ** *****, **% ** ****'* customers *** **** *** ******* ***** and ******* ******* ******* *** "**** of ***** *** *** *** ********** business ************ ******* ******* *********** *** Virtual ***** [*******]." ** ********** ** the ************ ******* *** *** *** how ********* *** ****** ** *** either ** **** ** ****:

**'** *** ** ** **** ****, which ** *****. ** **'** *** some ********* **** *** ****** **** interested ** ***(******* ******* *******) *** maybe ****'* *** ****'** *****. **** of **** **** ****** ********** ** Virtual ***** *** **** **** *****.

**'** **** **** ** ****** **** product[Virtual *****] ** ***** ******. *** we **** * *** ** ********* that **** ****.

***** ***** **** ** **** ** these ******** **** ********* ******* ***** revenue, ** ** * "*** ***" for ****:

**'** **** **** ** *** **** revenue *** ***** *********** *** **** grow. ***** *** ** ** *********. We **** ** ** ***** ******** to *** *********, *** ** ** can *** ** *** ****** *** solve * *** ** ********* ****** for ****, **** ***** **** **** more *****, ******* ***** *********, *** keep **** ****** *****, ****'* * big *** *** **.

Customer ********* ** ****: **********, ********** **** ******, *** ***********

********* **** ** ****'* **** ******* offerings, *** ********** ********** ** *** biggest ********* ** ****'* ******** ****, Scott **** ****. **** ** ******** by ********** **** ****** *** ***********, the *** ***** ***** ***** **** plays **. ***** ****:

********** ** **** ** *** ******* end ******, **** ********** **** ******, then ***********. **'* *** ***** * [three-way] *****.

********** **** ****** ** * ***** term. ** ** ******* * ****** bit ****, ** **** *** ********** - ****** ********* *** ******** ******* - [**** ********** **** ******]. **** of **** **** **** **** ********.

***, ********** ** *** ******* ****** and **** ********** **** ****** *** then ***********.

*** *********** ******** ** ***** **** first ******* ***** ***** ** **** segment *** *******, *** ****, *** providers **** **** **** **** ********* to ******* *** ***. ***** ****:

**'** **** ** ***********, *** ******* though. *********** *** *** **** ***** back ** *** *** **** ** didn't **** ** ******* **** *** a ****** *** **** ********** ** swiveling ** **** *****.

Third-Party ****** *******, **-***** *** & ****** *********

*** ****'* **** ******* ***** *******, Scott **** *** ******* **** *****-***** camera ******* ******* **** ** **-*****, cloud-based ***. ***** ********* *** ******** application ** **** ** *** ******** and *** **** ********* **** *********:

**'* ********* *** ** ** ****** get ********** ** *** ******** **** on ****'* *********. **** *** ********* see ***** ***** **** *** ***** video ********** ******, *** **** *** actually *** *** ******* ***** ****, how **** ****** **'** ***, *** what *** ******** ***** **** ****.

**** *** *** *** ****** ** those *******, ***** ** ********** ********* in *** ********. **** *** ******** with *** ******* ****. **** *** also ******** **** *** ******* *******.

**** * ******* ******* ******* **********, [there **** **] *** ****** ***** reads *** *** ************* ** *** vehicles **** ****** ** *** *****. All ** **** ***** **** *** place. ** ***** **** *** ***** for *** ********** ******.

Immix ****

**** *** ****** *** ********* *********, *** **** *************** ** ******* ** ******* ******* centers. ***** ********** ** *****'* ***** automation ************:

** *** ***** *****, *** ** love ***** ****. **** ** * great *** ** *** ***** ********** side. ****'* *****-***** ******** ****'* ********* the ****** ****** **** *** **** as **** **** **'* ********* ** an ******** ******.

In-House ********** ******** ********** ******** ** *** **** ***** ******

***** ***** **** ** *** ** Immix, *** ******* ********* * ********** to ***** ***********/********** ******** ** *** live ***** ******* *** ****** *********' actions. **** ******** ** ** ***** information ****** ********* ******* ****** *********** to ******* ********** ***, **** ***********, the ****** ** *** ******** **-****. Scott **********:

** **** **** ****** **** ********** on *** ** **** **** ****** us ** **** **** ***** **** Immix ******** ** ********** ****** ********. When ** **** * ********, ** find **** ** ** ********** *********, there **** * *** ** ***** in *** ***** **** **** *** call * ********** ****** ** ******** where ** ** ** * ********, and *****'* * *** ********** *****, and **'* ****** ********* *** * responding *******.

**** ***'* ****** **** **** ****'** going ****. *** *** *** [******* ****] ********* * ***** ** ********** called ******** **** **** *** ****** us ** **** **** **** ***** out ** *****, **** ** ** the **********, *** **** ** ** the ********** *******, **** *** ** into *** ******* **** ***** ***** or ***** ******** ** ***** ***, type ** **** ****. *** *** they're ****** ******* **** *** ***** is ***** ********. **** *** *** the ***** **** **** *** *** where *** ****** ** ** *** property. *** **** ***********.

****** **** ** ******** ********** *** responding ********' ********** **** **** ******* is ****'* **** *****, *** "********** the *****" ** ******* *** ******* in-house. ***** *****:

**'** *** *** ***** ***** **'* obviously *** ** ****** *** **** more *********** *** ** ********** ***** officers **** **** * *** ***** coming ** ********** **********. ****'* ***** we *****, *** ** ********** *** own ******* ** ********** *** *** analytics, *** ** *** ****** ********** of *** ******** ****, *** ********** of *** ********** ********.

Merger **** ********** ********

** ****, **** ****** **** ********** Insights, ******* *** ******** ***** ** Dallas, *****:

** *** ** *********** *** **** of * ****** **** **********.

********* ******* *** ******** ** ******** geographic *****, **** *** ********** **** each ***** ** "*********" ** *** industry, ***** ****:

** **** **** *****. **********, ** had * *** ** *** **** ethos. *** *** ** **** ********,***** ******, *** *, *** **** ** the ***** ******* ** *** ********** team, *** **** **** *****. ** were *******, ********* ** *** ********. [We] ****** ********* *** ****** *** shared * *** ** **** *********.

***** ********* *** **** ***** ** consolidating *** *** ******* ********* ******* have ** ** ******* * *********** phase **** *******, ** *** ****:

* ********** *** ************* ********* ** our *****. ****'* *********** ** ***** are * *** ** **** ******** providers ****** *** *******. **** *** in *** $***,*** ** $***,*** ******* fee *****. ****'** ***** * ***** job *** ***** ********* ** * particular ******, * ********** ********* ****'* easier ** *******.

***** *** * *** ** ***** out ***** ***** * ***** *** that ********* **** **** **** *** a ****** **** ****. ** *** same ****, ****'* * *********** ****. It *** *********** *** **. ** had ** **** *** ******* *** raise **** ******* ** **** ** push ******* **** *****.

***** ********** ** *** ** *** RVM ********* **** **** **** *** above ******* *****, ** ***** **** "growing *** *******." ***** **** **** was **** ******* *** *** ********** together:

********** *** ***** ** ******, *****, and ****** ******* ** ********** **** estate. **** ****** * *** ** help *** ******* ** ******** ******* and *******. *** ************ **** **** a *** ** ***** ** ****. "Hey, *** ***'* ** ***** *** organizations ********? **'** *** ***** **** are **** **** ******* ** ********* the **** ******* ** *******. *** guys ** **** ****. ** ** this ****. ** ** ***** *** these ************* ********, * ***** ** can ** ** ******.

****'* ********** **** ****** **** **** the *** ********** *******, **** *** add ***** ** ******** ******* *** scale. ***** ****:

*** * ***** *** ***** ** bringing ***** ***** ** ************* ******** [is ****] *** ***** **** * really **** ***** ** ******** *******, but ***'** **** ** ** ** at *****. ***'** **** ** ******* economies ** ***** ** **** *********, which ** ********* * **** ** the ****** ***** ** ****'* **** historically. ****'* **** ********** ***.

***** ***** ****** ** **** *********** with ********** ** *** *** *********' equity ******* ***********:

***** ********* ** **** ******** **** rolled *** ** ***** ****** **** this ******** ************, ** **** *** all ** * **** ** *** continued ****** *****.

**** **** ** ***** ** *** thing **** **'** ******* *****, ******* partnerships **** ************* **** *** ******** very ******* ** ********* ***** ***** to *** ********. ****'* **** * beautiful *** *** *** **** ***** for *** ***** *** *** **** organizations. **'** *** ******* * *** from **, *** **'** ******* ***** this ***** ** *******.

********** *** *** ********** *** *** only *&* **** *** **** ** far.

Pricing "** * ******* *****" **** ******

***** ******** ** ******** *** *** offering ******* ** **** *** **** it ** "** * ******* *****" with ****** ** *** ******. ********* the ******* ********* ********** ******* *** two **** *********, ***** ****:

**** ** *** ******* ****** ** a *** ****** ** *** ******, per **** *****. [*******] *** *** products, **'* * ****** *** *********. VSA (******* ******* *******) ** **** zone-based ******* *** ********** ** *** placement ** *** ********** ** * little *** *********. **'* **** *********** to *** ****** ** ********** **'** got ** ******* [***] *** ***** of ******** **** **'** *********.

*******, ****'* ******* ** ********** ***** different ********* ****** ********* ****** ** work, **** ***** ********* ***********, ***** also *****. ***** ****:

** ********* ** *** ****** ******* in ****, ***** ** *** ** the ***** ****** ***** *** ********. It's **** *** ** *** *** challenges.

Covering *********** *****

***** ********** *** ********** ** ******** the ***** ****** ***** ******* **** a ****** **** ****, ** ***** be *** ********** ** * ***** not ******* ** ** **** *** the *** *********. **** ** *** EyeQ ***** ** **** ** *** integration **** ******, ********** *********** ********. EyeQ **** **** *** ******** ******* the ******* ********* ** *********' ***** most ** *** ****. ***** *********:

**'** *** **-***** ********* *****, *** we ** **** **** **** ******** on *** ************ **** ** ****. On *** ******* ****, **'** ****** had * **** ** **** **** in-house. **** ******* **** * ****** goes **** *** **, ****'* ******* a **** *******-******** *****.

****** ****'* **** ** *** ****, and *** ********* ***** *** *** it. *** ***'* ** * *** of **** **** **** **** ** mindset. *** **** ** ** ***** the **** *** ** *** **.

** **** **** ** ***** **% of *** ****. ** *** *** equipment, ** *** ******** *****'* **** to ***** ***** **. ** ******** it. ** * ****** **** **** ten ***** **** ***, ** ***'* have ** **** **** *** ********. We **** ** *** ****** **. That ***** **** ******* * *** easier. ** ** **** **** ********* who **** ** ***, *** ****'* fine **** **.

**** **** **** **** **** *****-***** installers/dealers, ** ******* ***** *** **** a ***** ** *** *** ******, which ** *** **** ****** *****, Scott ****:

**'* **** ***** *****-***** ********, *** we **** * *** ******** *** understand *** ***** ****. ** **** the **** ** ******* **** *** committed ** *** *** ******* **** them.

**'* ***** * ****** ***** ********, and * ***** *****'* * ***** there **** *** ******* ****** ***** that ****** ** [***] ******** [***] alarm [********]. *********, *, ** ***** from ***, ** [****] ****** * little ***.

Relationship **** ******** ******

***** **** **** ***** ***** ** still * **** *** ******** ****** that *** *** ***** *******, *** team ***** ** **** *** ******** process **** *********:

** **** *** ***-***** ********. *****'* a **** ** ** **** *** will ***** *******. ***** *** ******* tasks **** * ****** ** **** property, ********* ** *** *******, ** always ******. *** ** ** ***** there's * **** ********* ***.

**** *********** ******** ********* *** **** open ** *********** **** *** *********, Scott ****:

** **** **** ******** ** *** guard ***** **** **** ******** **** and ********** *** *** ******* *** partners ** ******* **** ********.

***** ***** **** *** ** * more ****-********* ******** *** *** ***** whether **** *** ********* ***** ******** guards ** ***:

**'* ****** **** *** ****** ****** look ****. ***** *** **** ************ today, *** ****** *** ***** ***** man-guard ******, ***** *** ******** **** expensive *** **** *********.

** ***** *****'* * *** ** room ***** ** **** ** ****** that **** ****** ***** *** **** more **** ** **** ** ****** that ***'* *** **** ***** ***** afford ** ******. *******, *** ****'** got * **** ********[***] ** ******* that ***** ** ****.

***** ****'* *********, ********** *********** ****** hire ******** ****** *** ****** **** rely ** *** *** ********, ******* multifamily *** ********** **** ****** ********* usually ***** **** **-**** *****. ** elaborated:

** ***********, *****'* ***** * *** that *** *** *****-******* ** *** RVM ** ** ************ ****. *** percentage ** ****** ** *********** *** commercial **** ******.

***** ********* *** **-****** ********* ** still ********* *** ********** **** ****** customers **** ** **** ********:

**** ** ******* ********* ** [****** concierge], ***** *** ***. *** **** to *** * **** ***** **** you **** **** * ********. *** don't **** ** *** * ******** screen. **** ********* ******* ** *** guard ***** ** ********* *** ****** always ******.

** **** *********, *** *** ** used ** ********** *** ***** ***** and ****** *** ****** ** ********* needed. ***** *****:

*** ** *** **** **** **********. Rather **** ****** *** ** ***** people ******* ******* *** ********, ***** able ** ** ***** ********, ***** that ********** ** ***** *****'* ** issue ** ***** ****'** ****** ** be * ********* ****** ** **** and **** ******* **** ******* **** get **** **** ****** **** **********.

**** **** ***** ** ****** ******* security ****** ** ****** ** ****** officers ********* ** ********** *********' *****, Scott ****:

** **** ************, ** **** ******** directly ** ****** ********; ** ******, we **** ******** ** ******. ** have ****** ** ****** ***** ** have ****** ** *** ****** ********** point, ********* ** *** ***********.

***** **** **** *********** ** * growing ***** ** *** ******** *** a *** ** ******* ********* ****** recruiting ** *** ******** *****, ***** led ** **** ********* ******** *****:

*****'* ** **** ***** ** **** partnership. **** *** ****** **** **** guards ** * ******** **** ** one, ***** **'* **** * ****** relationship ***** ***'** *** ******* ******** beyond ****. ** *** ***** ******** be ************ ** **** ****** * typical ****** ******, *** ****'* ***** the ******** **** **** ****.

**'** ****** **** ******** ** ****. That ******* ******* ** ********* *********. It's ***** **** *** **** ** these ***-***** ********* ** ******** ********* and ******* ****** ** *** ********.

Non-Specialized *** ********* **** *** ** *******

***** **** ***** **** *** *********, Scott ********* **** **** ******** ********* and ********* ********* *** **** ****** to ***** *** *****. ** *** experience, *** **** ** ***** ********* have **** **********:

*** ** *** ********* ****** **** the ************* ********** ** **** * lot ** *** ** ****** ****** other **********. [****] ********* ********* *** guard ********* **** **** ***** **. Every **** * **** ** ****, it's *** ****. **'* *** * good ********.

**** ***** ********* **** ***** ** set ** ***** ***** ********** [********], which * ***** ** *****. **'* a **** ********* ********. **'** *** seen * ***** *** ** ** being **********.

***** ********* **** **** ******** ****** don't **** ******* *** *** ******** has * ********* ******* ********* **** guarding *** ********* ********* *** *** used **:

*** * ***** ******* ****'* ***** to *** **** ***. ***** ***** and ****** **, "***, *** **** how **** ****** ** **** ** this **** *** ****. * **** charge *** **** **** *** ****, and * **** ** *** **** bodies *** ** *** ********."

****'* * **** ****** ******** *****. That's **** **** ******* ***** ***. And ****'* **** ** ***** *******. Suddenly, ****'** ****** ** **** *** camera [*****]. "*'* ***** ** ****** you **** *** ****. ** ******* is ***** ** ** ****. *** market *****'* **** **** ** ******* is ********** **** ****** ** ****** on **** **** *** ********."

***'* ***** ** **** **** ******** to **** **** **** ******* [*********]? That's **** *** ****[***** *********] ** do—the **** ***** **** *********. ********* is ****** **** * ***** ***** they [****], "***, **'* **** ***** a ******* *** ** ** ** this **********. * ***** *** ** get ** ***** **** **% ** my *****. *** ** * ******, I've *** ** *** ** ***** every ****** ***."

***** ********* ******** ************ *** ********* in ***** ********** ** ****:

*** ***'** *** ** ******** ***'* used ** ****** ***** *** **** one, **** *** ******, *** *** somebody's ******* ** *** ******** [*** said], "****, * **** ** *** into **** ********, *** ****'* *********, make ** **********."

**'* * ********** ********* ******** *******. It's * ********* *******. **'* *** more *****-*********. **'* **** * **** business. ***** *** * *** ** videos **** *** ****** ****** ** those *******, ***** ****** **** **** after ** *** **** ****** ****** a ****** ***.

More *** ********* ********

******* ******** ********* *** ********* ********* entering *** *** *****, ***** *** more *** **** ******* ******* ********, Scott ****:

* *** **** ****** *** ******* up ** *** ******* ******* **** a **** ******** **** ********* ** their ******. **** ** ***** *** future ****.

*'** **** *********** *** **** ****** into ***** *** ***** **** ** six ***** ******* ***** **** ******* the ****. **** ******* ** *** and *** ***** * ***** ***. We've *** ****** **** **** ***** folks **** ******* *** [***] ********, [or] ****** **** ******* ** *** industry. **** **** *** **** **** great ********** **** *** ** *** $50,000 ** $***,*** ******* ********* ******* range ** **** ****** **** ****.

Competing **** **** *******

*********** *** ********** ****** ** ******* in *** *****, ********* **** *** players *** ********/********* *******, ****'* ******* challenge ** ***********, ***** ****. ** mentioned **** **** *** ***** ***** switch ********* ** *** *** ******** did *** "********** *** *******":

** ***** *** **** *********** * lot. **'** *** **** ****** **** the ***** [****] **** **** *********** that *** *** ********** *** *******.

***** ********** *** ******* ***** ** service *** ********* **** ** *** up ******** ** ***** *********:

** **** ******** [** ** *** like ******** ******]. *** *** [*******] security ****** **** *** ****** ******* because ***'** *** ****** ** *** these ***** ******* *** ********** *** business *** **** *** ** ******* it. *** ********** ***** ** *** same. **** **** *** ** ******* it ****. **** ***'* **** ** touch *** ********* **** *****. *** don't **** *** **** ******* ***** [in ***].

** ***, *** *** ********* ** that ** ***** *** ********* *****. We ******** **** *** ********* ***** single ***. **** *** ** *** missions ** ********** *** **** ** the **********.

**** ******** ** *** *** ***** with *** ********* ******* *********; ***** reiterated:

**** ***** ** ******, *** **** to ********** **** ***********, *** *** have ** ****** ** ****. *****'* not * ******** *** ****. *** have ** ***** **** **********. *** then ***'** *** ** **** ***** with **** ******** *** *********** **** him ***** ****** *** *** **** sure **** ****** ***** **. *** for * *** ** **, **** are *** ****** *******. **'** ***** relatively *****, *** ******** *** * national ******** **** ******* ***** **** understand **** ******** ** ** ***********.

Markets *** **** ********

*******, ***** ******** **** *** *** market *** ******* *** *** ***** providers **** ** ******* ****** ***** the **** ** ***** ****** ******:

*** **** *********** ***** ** *** so **** ******** **** [*******]. ** used ** ** **** ***** *** an ********* *** ******* *** *** to **** ****** ******* *** ******* of "***, ***'** *** **** ****** on **** ******** **** *** *** that *** ** *** *** ** accomplishing **** ******* ****, *** *** can ** ***** *** ****. ***** us. ***'** ***** *** **, *** trust **** ** *** *** * camera ** *** ** **** *** better *** ***."

**** *** * **** ********* *** the ******** ** ******* ****, *** the ********* *** ** *******.

** ********* **** *** *****-** ******** has ****** *** ****** ******** ** the **** ** ***:

**** ******** ****** *** *** *****, and ***** *** * *** ** need **** ****** ******'* *** ****** onto **********, ** **** *** ** do *********, *** **** ******* ** experiment **** **** *** ******** *** be **** ** ***** ***** **** them.

A ****-******* *** ******

***** *** ****** ** *** **** educated ***** *** *** ******* *** the ********** ** **** ********, ***** is ** **** **** ** ****, Scott ****:

[***********] *** **** ********* ******* ** the *** ******, * ***** *****'* room *** **** ****** ** **** well. **'** ******* ****, **** ****, those ******** **** *** ********* ** profit ******** **** ** ** ***. But *'* ******* ***** *** *** operators *** **** *** ******* *** are ***** **** ** ***** ***** market.

**** ****** ****** **** **** *** years, ********** *** ******** ** **** this **** ** *** **** **** valuable. *** ****** ** ******* * lot.

***** ********* **** ******** **** **** the *** ******** ** ******* ** a **% ********** **** *** **** since **'* * *** ********, *****'* no *** ***** ********* *** ** will ****. ** *** ******* **** he ******* *** ****** ** *********** further *** ******* ****** *******:

**** ** *** ************* ********* *** a ****** ******** ******** *** *********, I ***** **'* ***** ** **** even ******.

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