Ranking *******
** *** ***** ***** shows, *** ****** *** highest ***** ***** ******* the ******. *************, ***-**, now ***** ** *******, scored **** ****** **** their ****** *** *********** main ********* ******* ***-** was ***** ***** ** Anixter:

********, ******* *** *** and **** *** ******** negativity ****** ** **********'* displeasure **** *******'* ******* direct *** ******** ******* of **:

** *** ***** ****, most *********** *** ***** positions ** ******* *** ADI *** **** **** on *** ** ***, two ******* **** *** not **** **** *****.

**** ***** ********, ** would ****** **** ***** smaller / ***** *********** ** receive **** ******* ******* as **** ***** **** of *********.
ADI *******
*** ****** ******* ** our ******. *********** ***** ***** **** *********, ***** stock ******, ***** *****, and ***** ******** *******.

Amazon *******
****** ** *** * security ***********,*** *********** **** ** them*** ******** ***** *** carried ** *********** ************. They **** ***** ******'* low ****** *** **** shipping.

Anixter *******
******* ****** *** ****** in *** *******. *********** *** **** ** a **********, *** ** their ******** ** ******* direct ** *** *****. Integrators **** ********** ***** their **** ***** ******, high ******, *** ******* unethical ******** *********.

CSC/Wesco *******
*** **** *********** *** CSC/Wesco, *** *** **** who **** ********* ***** their ******* / ******* ** well ** ***** **** generation.

PSA *******
*** *************** **** ***** ** PSA, *** ***** *** have **** ** ********** their *********** ******* *** training.

Scansource *******
********** ****** ****** ******* in *** *******, ******* ****** **** name *********** **** **** of ***** ***********. *********** liked *** ******, *******, and *********.

Tri-Ed *******
***-** ****** **** ** our *******. *********** ***** ***** prices *** *******. *******, many ********* ******* **** their ***** ***** ** Anixter.

China ****** / **********
******** ****** **** *********** ********* *** ** our ******, **** *********** seeing **** ****** ** being ****** ** *********** as ****** **** *******. Integrators ***** ******* ********, lack ** *******, *** shipping ****** ** ***** main ********. **** *********** mentioned **** **** ***** be * **** ****** for *** ******** ********** or ******* ********.
Comments (30)
Undisclosed Distributor #1
I have had nothing but great experiences with Anixter. My guess is that the accounts that they takeover are from unsatisfied end-users dealing with bad integrators.
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Undisclosed Distributor #1
1) No sir. I am not an Anixter employee.
2) You are right! They should be sending, 'unsatisfied end-users' to another integrator vs selling direct.
3) I am shocked that they are listed below Amazon and AliExpress. My experience in the TX market has been pretty good with them. Perhaps there are some regional issues like you are saying.
Personally, I don't think AliExpress or Amazon should be listed as distributors. They can and will ALWAYS sell to the end user and there is no value added assistance like ADI or Scansource.
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Gordon McFarland
07/06/17 12:48pm
No Graybar?
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Undisclosed Integrator #4
Im no longer sure where the value of the Distribution Model actually is. When we need something, we are told that it's not in stock, and that it is shipping directly from the manufacturer. We are then assessed freight for the item/s. So we go pick up the item at Will Call and wind up spending half of the morning at will-call because the order hasn't been properly transmitted thru to the warehouse. Where does this happen?
Almost everywhere at one time or another.
The second biggest concern we have is the return policy among distributors. Nothing is returnable if it has been touched in any way or the original packaging has been lost or touched in any way. Return policy, whether generated by the manufacturer or the distributor needs to be more flexible. This is where Amazon does do a better job. Being denied a $200 return because a 25 cent piece of cardboard has been misplaced or has been opened is unreasonable. It is the Distributors responsibility to negotiate better return policy with the manufacturers.
Distributors beware. If Amazon can give WalMart a run for their money, they can destroy you no matter how big you think you are.
We think all Distributors can do a better job at the customer service level. Some are better than others, but all are lacking in CS at some level.
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Undisclosed Integrator #2
A few months after this report came out, we were doing for us a major install. We had ordered a very large LCD monitor (about 90") from CDW. Because of Hurricane Irma, CDW's shipper was saying they were going to be up to a week or more late delivering the monitor than promised. This put us in a very bad position.
We called our rep at CSC/Wesco. They used a relationship they had with a shipping company in the area of the warehouse where the monitor was, and the next day worked out having them pickup the monitor and delivering it to the job site. They took care of the logistics and later invoiced us for the shipping.
That is service!
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