Convergint Refuses To Fix Faked Fever Marketing, FTC Complaint FiledBy: Conor Healy and John Honovich, Published on Jun 19, 2020
Since Convergint has refused to fix their faked fever camera marketing, IPVM has filed a complaint with the US Federal Trade Commission which regulates false advertising.
While Convergint claim to be 'thermal camera solutions experts' in response to surging demand for COVID-19 elevated temperature alerting, Convergint has run faked marketing.
Convergint is aware of the world IEC standards and FDA guidelines for the correct operation of such systems but is using this faked marketing to gain an unfair competitive advantage. Below represents what the FDA has defined as the correct operation in contrast to Convergint's marketing:
FTC Rules on False Advertising
1) "Advertising must be truthful and non-deceptive"
2) "Advertisers must have evidence to back up their claims".
FTC Complaint Submitted
Since Convergint refuses to fix the obviously faked marketing, IPVM has filed a complaint with the FTC, copied below:
This complaint is on behalf IP Video Market Info (IPVM). We are an authority on the video surveillance industry; in addition to reporting and research, our specialists conduct exhaustive independent product testing in our 12,000 sq ft facility in Bethlehem, PA. Among our areas of subject-matter expertise are thermographic systems, also called fever cameras, thermal cameras or temperature screening cameras. This complaint pertains to the main image for the page at the following link, published on May 27, 2020: https://www.convergint.com/
thermal-camera-solution- experts/. It depicts 8 individuals engaged in everyday activities as their body temperatures are measured by a thermal camera. This is a blatantly deceptive depiction by Convergint Technologies, a seller of these systems. Per official FDA and IEC guidelines, and our own testing, thermographic systems can only take body temperatures under narrow, carefully-controlled conditions. The image represents circumstances definitively beyond what is possible. No existing system can: 1) measure the temperatures of multiple individuals simultaneously; 2) interpret an individual’s body temperature from areas other than the face; 3) measure an individual’s temperature if they are not stationary, and facing the camera with their face uncovered 4) measure an individual tying their shoes, as Convergint demonstrates and 5) with their back to the camera, as Convergint demonstrates. The image deceptively implies that body temperature measurement is possible in all of these scenarios. Note, in particular, the outlandish impression given by the two individuals facing away from the camera on the right-hand side. This image will mislead a reasonable consumer about the capabilities of products in ways that are material to their decision to buy. Furthermore, since they are impossible, it is fair to assume that Convergint has no prior evidence of any of the aforementioned implied capabilities. We believe that misrepresentations like this are a matter of public urgency. Facilities worldwide are under pressure to implement minimally disruptive COVID-19 screening. The false representations of this image may induce buyers to make misinformed decisions about what they buy and how they use it, posing a threat not just to balance sheets, but to public health. We contacted Convergint to share these concerns but the company did not respond.
If or when the FTC or Convergint responds, we will update our reporting accordingly.