Alarm.com Suffers Outage

By: IPVM Team, Published on Jul 26, 2019

Alarm.com suffered a major outage this week, impacting its 5+ million customers.

alarm com outage

Inside, we examine what happened, what Alarm.com told IPVM and the risks such outages have for the growing smart home / security market.

*****.*** ******** * ***** outage **** ****, ********* its *+ ******* *********.

alarm com outage

******, ** ******* **** happened, **** *****.*** **** IPVM *** *** ***** such ******* **** *** the ******* ***** **** / ******** ******.

[***************]

Outage ********

*** ****** ***** ********* at *** *** ** a ******* ****** ** the******** ******* ****** ****** group******: 

** ********, *****.*** **** an ***** ** ******** saying **** ** * and * **** ***** later, *** ****** *** fully ********, ****** * database *****, ** ***** below:

** ***** *****.*** **** they **** ***** ** prevent **** ** *** future *** **** *********:

** ******** ** ***********.

No ***** *******

*************, ***** **** ** official *****.*** ***** ******* with *** ******* ***** silent ** ****** *****, etc.

*** **** ********** ** found *** ** **&**'********* ******* ****** ****** group:

****** ****, ****** **** Security, *** ******** ***** / ****, *** **** out *****.***'* ****** *** the ****** **** **** down:

Alarm.com **** ****** ***

** *****.*** ***** ** their **** ****, **** have **** **** * million ******** ********:

**** *****.*** *** ** outage, *********, * *** of ****** *** ********.

*** *****.*** **** ****** how **** ******** ** provide ********** **** **** power ** ***:

**** *****.*** **** ****, especially ** **** ******** to **** *** ***** services ******** ** ****** more ******** ** ***** (including******** **** ***** *****.*** is ********* **), ** ***** *********** risk.

** **** ** *********** to *** ****, ** any, ***** *****.*** ***** to ******* **** ***** forward *** *** **** can ****** *********** **** their ******* *** ***** proactively.

Comments (7)

***, ***** **** **** to * ******* ****** from *** ********** ****** for ** ***** ***?  I've *** **** *****.*** myself, ** **** ****** for ***** ******* *** of *** ***?

*** ***** ***** *** prime ****.    

******* *** ***** *** its ******* ** ********** uptime / **** **********  from ** ********  ****** issues ** *** **** is ********

 

 

 

* ******* *********, *** first **** * **** hear ** ** ******, and "*** ***** *** prime ****" ******** *** an ******** ********* *****. Nothing ** ***% ****** for *****.

**** ** *** ** do *** *** *** service **** ****** ******* to *** ******* *******. It ** **** *** these ******** ** ** down *** ** **** happen. ****** *** ** your ********* ** ******* at * ****** **** is * ***** *********. I ***’* ********** *** so **** ***** ********* trust ********* **** *** and ****** ** ***** signals ** *** ********** station. 

** ** *** ******** that *** "...** *** use *** ******* **** relays ******* ** *** central *******." *** ************** paths **** *** ******** premise ** *** ******* station *** ***** ******* else's *******. *********, **** lines, ******** *** ********* networks *** *** ******** controlled ** ******* ***** than ***, *** ******** or *** ******* *******. Central ******** **** ** all ** ***** ******** as ****, ***** **** do *** *******. *** myth ** ***% ****** is **** ****, * myth. ***** "****** *** of **** ********* ** offline ** * ****** time ** * ***** liability", * ****** **** you ****** **** ******** base ****** ** ******* central ******** ** ***** this ***********? *** ***'* offer ***********/***** **** ******** to **** *********? *** don't *** * **** phone ***** ** ******* business? *** ***'* *** the ******** ** **** office? ** *** *** at *** ***** ** networks ***** *** ** entities **** ** ***'* control. * **** **** at *** ****** ** that ***** ******* ***** in ** ******** ****** and ** ** ***** wracking ***** **** ** happens *** * *** no *** ** ********* 100% ****** ** *** service **** * ******* and ** ********* ******* that *******.

**** *** *** ***** signals ** **** *** panel ** *** **** tower ** *** **** to *** ******* *******. 

** *** ***, ***** and *********. ***** ******* go **** *** ***** panel ******** ** *** central ******* *** * network ** ******** ********** and *** ******* **** servers *****. * ***’* care ** *** *** goes **** ** ***. Doesn’t ******. **** ******* is ***** *********. ******* alarm ******* ******* *** more ***** ** ******* is * *** ****. 

**** **** ******** *** internet ********** ***’** *** multiple ****** *** ******** to ** *******. ** one ***** *****’* ****** one ** *** ***** paths ** *** ****. This ** *** ***** single ****** ** ******* has * ******* ** two ***** ** *************. 

** *'* ***** *** and * **** **** and ******* **********, *** ADC **** **** *****’* no ***** ********* **** with *** ***** ** communication. 

*** ***** ** ***** on ****, *'* *** exactly ****, ******* * was **** ** **** signals **** ** ***** to ******* ****** *** thick ** **** ******, but ** *** *** down, ** *** ******** was ******* ********. *** also ****** **** **** were **** ** **** steps ** **** ** additional ********* **** ***** to *********** *** *** problem. ** ***** ***** are ********** ******, *'* say **** ***** ** to ** ** ********* a ********* ********** ** us *** ***** ** a ****** *******. **** also ****** **** **** can **** ********* ***** to ******* *** *****. 

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

Resideo AlarmNet Has Major Outage on Mar 12, 2020
AlarmNet suffered a major outage yesterday, impacting Total Connect, Resideo, and Honeywell / Ademco alarm customers. Inside we examine what...
Wyze Massive Data Leak on Dec 26, 2019
Wyze has exposed millions of user's data, as reported by Twelve Security, and confirmed by IPVM, who has spoken with Twelve Security and reviewed...
"Good Market, Bad Business Models" - Residential Security on Dec 11, 2019
Industry banker John Mack, at his company's annual event, took aim squarely at the problems in the residential security...
"UL Has Blood On Their Hands" Alleges The Interceptor / Keith Jentoft on Oct 14, 2019
"UL has blood on their hands" alleges Keith Jentoft of "The Interceptor Project". We examined The Interceptor in-depth last year, see: The...
3 Weeks Later, Honeywell Still Cannot Say Whether They Are Vulnerable To Dahua Wiretapping [Now Admits] on Aug 27, 2019
The Dahua wiretapping vulnerability and Dahua's decision to delay disclosing it until IPVM inquired underscored problems with cybersecurity and...
TMA Apologizes to Amazon / Ring on Aug 23, 2019
Not only is Amazon / Ring making major incursions into the residential security market, the organization representing the biggest incumbents, The...
Axis Suffers Outage, Provides Postmortem on Aug 15, 2019
This week, Axis suffered an outage impacting their website and cloud services. Inside this note, we examined what happened, what was impacted...
Manufacturer Favorability Guide 2019 on Jun 12, 2019
The 259 page PDF guide may be downloaded inside by all IPVM members. It includes our manufacturer favorability rankings and individual...
Security Fail: ASISNYC Auto Emails Passwords In Plain Text on May 14, 2019
ASIS NYC automatically emails a user with the password the user just entered, in plain text, when one registers for the site / event, as the...
Closed Cloud Cameras Trashed on May 13, 2019
When you buy a camera, do you own it? Not anymore. In the world of closed cloud cameras, you may think you are buying a camera but all you are...

Most Recent Industry Reports

USA's Feevr Thermal Temperature System Examined on Mar 31, 2020
This US company has burst on to the scene, brashly naming itself 'feevr' and branding itself as a "COVID 19 - AI BASED NON CONTACT THERMAL...
JCI Coronavirus Cuts on Mar 31, 2020
JCI has made coronavirus cuts, the company told employees in an email that IPVM has reviewed. Inside this note, we examine the cuts made, the...
Add Door Operators To Fight Coronavirus on Mar 31, 2020
IPVM recommends that integrators advocate and end-users consider adding door operators to fight the spread of coronavirus. This delivers...
Video Surveillance Business 101 on Mar 30, 2020
This report explains the fundamental elements of the video surveillance business for those new to the industry. This is part of our Video...
FDA Gives Guidance on 'Coronavirus' Thermal Fever Detection Systems on Mar 30, 2020
The US FDA has given IPVM guidance on the use of thermal fever detection systems being marketed for coronavirus, as an explosion of such devices...
Worsen: Integrators Hit Even Harder By Coronavirus on Mar 30, 2020
Integrator's problems have worsened over the past 2 weeks, according to new IPVM survey results. Inside this report, we share statistics and...
Pivot3 Mass Layoffs on Mar 27, 2020
Pivot3 has conducted mass layoffs, the culmination of grand hopes, a quarter of a billion dollars in VC funding, and multiple failures to gain...
Athena CEO Criticizes 'Deplorable' 'Nitpicking', IPVM Refutes on Mar 27, 2020
UPDATE: NBC News Report Cites IPVM On Coronavirus 'Fever Detection' Cameras Athena Security's CEO Lisa Falzone has strongly objected to IPVM's...
Hikvision Admits Sanctions Harming Its Financial Performance on Mar 27, 2020
While Hikvision initially downplayed being sanctioned for human rights abuses, the company is now admitting a significant impact in a new PRC...