Alarm.com Favorability Results 2019

By IPVM Team, Published Apr 15, 2019, 09:37am EDT

The once dot com startup has evolved to become a core provider for home security and is now expanding into commercial.

In their first entry in IPVM's favorability study, Alarm.com had strong net favorability though with high neutrality, as the chart below shows:

fav alarm 2019

The following main themes emerged from integrator responses:

  • No, or limited experience
  • Not suitable for commercial
  • Good interface, customer service, and marketing
  • Overpriced
  • Simple and easy to use
  • Integrations are strong
  • Back office functionality and end-user app are pluses

Inside this note, we share dozens of responses and analyze the outlook for Alarm.com.

No / ******* **********

**** ****** ** **** category **** **** *** "N/A," "** *** ***," "No **********," "***** ****" category, **** * ****** claiming ******** ** ***** preferred *********** *** *** citing ** *********** *** fact **** *****.*** ****** as ** ********** ***** between *** ***** ***** and *** ******* ********** station. * ****** *** had ******* **** ********** noted **** *****.*** "****** worked," *** "******** *** no **********":

  • "* **** **** **** it *** * ******. It's ***** ****** **** pretty ***** *** ***** seeing ***** ***** * year *** * ***** it ***** **** *** is **** ** *** and *** **. ******** had ** **********."
  • "**** ****** *********** **** them. **** ** *** day **** * ********* alarm ******* ***** ******* always ******."
  • "***'* **** **** ***** Alarm.com *** * *** I **** ****** **** say ** ***** ****** well. *** **** **** for ** ** * did *** ***** ******* is **** *** ******* hardware *** ****** *******."
  • "******* **** **** ******** 360."
  • "** *** * ********* shop **** ** ***** to **** **** ** the ****** ** *****.*** is * ******* ** don't *****."
  • "** ************* ** **** Alarm.com ** * ***** service, ***** ***** * central ******* ***** *** get ******* ******** **** a *****, *** ******* the *****.*** *******. * know ** *** *** store **** *** ****** and ****** ***** ******** because ********* ******** ******* the ***** **** *****.*** to *** ******* *******."
  • "** *** **** ****** about *****.*** ** **** an ******** *******."
  • "* **** ** ********** with **** ******* *** could *** ***."
  • "**** ***** **** *** service. **** ********** *******."
  • "******* ** ******. ** have ***** ********** **** Alarm.com"
  • "** ********** **** **** product ** *******."
  • "* **** *** **** them *** * ** aware ** **** *** would ** ********** ** possibly ***** **** ** the ******."
  • "* **** *** ****** with **** *******, ***** seems ****** **** ******* residential *********."
  • "***** ***** ** ****."
  • "******* *******; ** ** not *** ****."
  • "*** ****** ***** ** them."
  • "** **** *** **** this ************."
  • "**** **** * **** range ** ****** **********, Home **********, *** ******** systems. ****** **** **** their ******** ** *** region ***** ** ** not ******** ****, ***'* really ******* ** ***** reliability."
  • "**** *** ** *** them, ** ** *** typically *** *****.*** ********** devices."
  • "** ******* ***** **** them **** **** **** a ***** *** *******."

Smart **** ** *** ****** ** ***** *********** / *** ******** *** **********

***** **** * *** who **** **** ***** Alarm.com *** ****** * good *** ***, ** even *********** *** ****** of, ***********, ** *** a **** *** *** commercial *** *** **** reason **** **** *** overly *******:

  • "* ** ***** ** the ******* **** **** a **** **** **** Google ** ******** **** of ******** **** ** comes ** ***** ***-**-*** operations. **** ******* ** pretty **** * ********* or ************ **** ***** with *********** ** ****-******* companies **** ***, ********, Lutron, ***, ** ******* for ***** ******** ** they ****** * ** carte *** *** *** only *** *** ******* or ******** *** *******. This **** ** ******* is ***** *** ****** to ***** **** ********** or *********** *********. * like ***** ***** ********** approach ** **** ******* audiences. **** ********** ****** and *** ** ** accordingly."
  • "* ***'* **** **** about *****.*** *** **** what * **** **** seems ** ** **** of * ***** **** type ****** **** * lot ** ******* *** end *****. * ***** this ** *** ****** of ******* ******** *******."
  • "** ****** ** *****.*** for ***** *****-****** ***** management *** ** ******** at *** **** ** use ******** *** ** Honeywell ****** ****. ** would **** ******** ** upgrading *** *** ***** panels. **** ******* *** more ****** ** *** residential ****** *** ** only ** **********."
  • "* **** ** ********** with *****.***. *******, **** what * **** ***** about **** ** *** area, ** ***** **** are ********* *********** **** Automation. * *****'* ***** of **** ******* ** Commercial ******** ** **** point."
  • "**** **** ** ******** that ***** ** ***** with **** ******* ********** and *********** ***** *** after."

Positive **%

***** **** ****** ******* among ***** *** **** positively ****** *****.***, **** 3 ***** ****** ******* backing ** ****. ** is ******* **** *** respondents ***** *****.*** ******* it **** **** ** alternative ** ***** ******* station.

Good ******* / **** ******** ******* / **** *********

*** **** ********* ***** for ***** *** ***** Alarm.com *** **** *** company ******** * **** product, *** *** **** customer ******* **** **** marketing **** ****** ******* sell. **** ****** *** liked *****.*** ****** ***** the ********* **** *********, customer *******, *** ****** marketing. **** **** ********* good *************, **** ***** able ** *** *** **** radio *** ******** ** you ** *** **** monitoring.

  • "* **** *** ********* and *** **** **** you *** ** *** Fire ********** ***** *** same *****."
  • "* **** ** ******* it ****** ***** ** self ******* ***** ***** system ******* ****** ** have ** ********* ** a ********** *******. *** an ***, ******** ***** an *** *** ** have ******* **** ***** own *******."
  • "*****.*** *** * ***** user ********* *** *** client. ***** *******, ***** basic **** ********* ******** connectivity *** *****, **** better **** ****** ** have *****. ** ** a ***** ******* *** retrofits *** ******* ****."
  • "*** ** *** **** source *** *********** ******* alarm *******. **** **** quality **** *** ***** customer *******."
  • "** *** ********** *****.*** as ** *********** * move **** *********/***** *******. From **** ** **** seen ** *** ** have **** *********. ***** software *** **** ************ market ***** ******* ***** helps **** * ***** standpoint."
  • "*********** *******. **** ********* for *********. ******** **** pricing. **** ********* *************."
  • "** **** ****'* ** customers **** *****.***. **** are **** ********** *** responsive. **** *** *********** adding *** ****** ****** better."
  • "* *** *****.*** *** 80% ** **** ** my ***** ****** *******. People *** ************ ***** with *** ******* - it's ******, ****-********, *** fun *** *** ****** to ***. ** * tech, *** ******* ** change ** **** ****** remotely ***** ** * lot ** ******* *****. Can't ********* ** ****** enough."
  • "*******. **** *** ******** to ******* *** ***** aids."
  • "******* ** ****, **** are ********** **** ***** apps. *** **** *** customers ****."

Simple *** **** ** ***

****** ** **** ** liked *** *********, ******** service, *** ********* ***** that *****.*** *** "******" and "**** ** ***" for **** ********* *** technicians, **** *********** ****** specifics **** "**** ** set ** *** *** mobile *** ** ****** for *** *** ****," and "**** ** *******." It ** ******* **** one ********** ******* *****.*** suffered **** "******* *****" and *** ******** **** "complicated."

  • "*** ******** *** * lot ** ******** *** is **** ** ***, the ********* **** ***** extensive, *** ***** ****/**** do ********** **** *** to **** **, *** they **** ** ** expanding *** ******* *** new ********* **** ** access *******."
  • "************* ********** ********, ****** setup, **** ** *** the ***. *********** *** setup *** *********."
  • "*****.*** ** ****** *** easy ** ***. **** go ***** *** ****** with ******* ******* ** market *** *** **** business."
  • "** ** **** ** set ** *** *** mobile *** ** ****** for *** *** **** to ***."
  • "**** *** ********* ** use, ****** *****, **** everything ** *** * resi ********."
  • "******* **** ** *** and ***** ****. **** good ******* ***. ******* feature ***** ******. **** to ** **** ****** to ***, *** **'* more *********** *** ********* to **** *** ** what *** ****. ******* company **** ***'* **** excel ** **** **** do **** *** ***** they **** ** *********** add ******** ** **** it ****** **** ** already *** ****. *** saying ******** *** ******, but **** **** ***** unneeded **********. *** ******** appears ** ** ******* better *******."
  • "**'* ********** *** ***** well."
  • "**** ** *** ******* for *********, **** ** options **** ********, *******, etc."
  • "**** **** ** ***** and ***. **** *** interface. **** *******. *** a ******* ****** ******** to ** ******* *** someone ** ****."
  • "**** ** *** *** installer *** *** ****. App *** ***********. ******* of ******** *** ************. Fairly ********. ****** **** support. ***** ** *** much ****** **** ***** providers *** **** ***** overall *****."

Great ***-****** ******* **** ***** ****

*** **** ******** ***** was **** *****.*** *** a ***** ***-****** ******* that **** ****** ****. Voters ***** *** "***-**-***" nature ** *****.***, ******** it *** * "******** and ********** ***** ** services."

  • "*****.*** ** ** ***-**-*** technology ********: **** ********, home **********, ***** **********, etc. ***** ** ** need ** ****** **** multiple ********* ** ***** protect *** ******** **** home."
  • "*****.*** ****** * ******** and ********** ***** ** services. **** **** **** excellent *******, ******** *** "on-boarding" *****. ** *** a ***** ******, *** they ***** ***** ** very ****. * **** I *** **** **** years *** ** ******* accounts, ****** **** *** current ******* ******* ********."
  • "* ***** **** **** a ***** ******* **** works ****."
  • "* ******** *********** ** AST/Brinks ***."
  • "******** ********* ******* ***** with **** ***********. ********* *** better **** ****."

Negative *%

** *** ******** **** for *****.***, **** * votes ** *% ** responses ****** ******** ******** about *** ******* *** its ********. *******, *** responses ** ***** ******** misunderstand *** *** **** Alarm.com **:

  • "*** '.***' ** **** industry ** ***, ***."
  • "* *** *** *****.*** salesperson *** ** ** home *** ** *** not **** ************, **** slow ** ******* *** not ******** **** *** proposal."
  • "* **** ** *** like *** ********** ***** of **** ******** ********* through ** ****** ********. It ********* ******** ******* lower *****. **** ******** comes **** *********** ************* who ****, ****."
  • "** *********** - **** a ************* *** *********** products. ******** ****** *** thermostat? ****** ***** ** their *** *****."

*******

*** *******'* ****** *** favorability ***** **** *** its ****** *********. *** high ********** ********* *** surely * ********** ** IPVM's ********** **** ***** primarily ********** *******, ****** than ***********.

*** ******* ******** ** whether *****.***'* ********* **** the ******** / ********** market **** *******. **** have ***** *** * well-developed ************ ** **** certainly **** * ****. However, *** **** **** adapt ***** ******** *** their ***** ** *** commercial ****** ******* ** be ****.

Comments (4)

***'* ******** **** ******** the *******?

***'* ******** **** ******** the *******?

********** ***** ** ********* (Home/Resideo) ***** ** * competitor ** *****.***

* ****, *'* ***** I ****** **** *********. One ** *** ******** was **** ******* ****'* like **** ******* **** are ******** *** ***** signals ** * ******* station ****** **** **** going ********. *** ********* isn't ***** ******** ******** doing *** **** *****?

** *** *****.*** *** we ***** ** **********. Intrusion ** *** **** big *** **, ** we **** **** ** ADC ********, *** **** still ***** ** *****.

** **** ***** ** the *****, ******** ** clips ******, ***.

*'* *** **** * spokesperson, *'* **** * client. (** **** ****** uses ***/******)

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