Alarm.com Favorability Results 2019

Author: IPVM Team, Published on Apr 15, 2019

The once dot com startup has evolved to become a core provider for home security and is now expanding into commercial.

In their first entry in IPVM's favorability study, Alarm.com had strong net favorability though with high neutrality, as the chart below shows:

fav alarm 2019

The following main themes emerged from integrator responses:

  • No, or limited experience
  • Not suitable for commercial
  • Good interface, customer service, and marketing
  • Overpriced
  • Simple and easy to use
  • Integrations are strong
  • Back office functionality and end-user app are pluses

Inside this note, we share dozens of responses and analyze the outlook for Alarm.com.

*** **** *** *** startup *** ******* ** become * **** ******** for **** ******** *** is*** ********* **** **********.

** ***** ***** ***** in ****'* ************ *****, Alarm.com *** ****** *** favorability ****** **** **** neutrality, ** *** ***** below *****:

fav alarm 2019

*** ********* **** ****** emerged **** ********** *********:

  • **, ** ******* **********
  • *** ******** *** **********
  • **** *********, ******** *******, and *********
  • **********
  • ****** *** **** ** use
  • ************ *** ******
  • **** ****** ************* *** end-user *** *** ******

****** **** ****, ** share ****** ** ********* and ******* *** ******* for *****.***.

[***************]

No / ******* **********

**** ****** ** **** category **** **** *** "N/A," "** *** ***," "No **********," "***** ****" category, **** * ****** claiming ******** ** ***** preferred *********** *** *** citing ** *********** *** fact **** *****.*** ****** as ** ********** ***** between *** ***** ***** and *** ******* ********** station. * ****** *** had ******* **** ********** noted **** *****.*** "****** worked," *** "******** *** no **********":

  • "* **** **** **** it *** * ******. It's ***** ****** **** pretty ***** *** ***** seeing ***** ***** * year *** * ***** it ***** **** *** is **** ** *** and *** **. ******** had ** **********."
  • "**** ****** *********** **** them. **** ** *** day **** * ********* alarm ******* ***** ******* always ******."
  • "***'* **** **** ***** Alarm.com *** * *** I **** ****** **** say ** ***** ****** well. *** **** **** for ** ** * did *** ***** ******* is **** *** ******* hardware *** ****** *******."
  • "******* **** **** ******** 360."
  • "** *** * ********* shop **** ** ***** to **** **** ** the ****** ** *****.*** is * ******* ** don't *****."
  • "** ************* ** **** Alarm.com ** * ***** service, ***** ***** * central ******* ***** *** get ******* ******** **** a *****, *** ******* the *****.*** *******. * know ** *** *** store **** *** ****** and ****** ***** ******** because ********* ******** ******* the ***** **** *****.*** to *** ******* *******."
  • "** *** **** ****** about *****.*** ** **** an ******** *******."
  • "* **** ** ********** with **** ******* *** could *** ***."
  • "**** ***** **** *** service. **** ********** *******."
  • "******* ** ******. ** have ***** ********** **** Alarm.com"
  • "** ********** **** **** product ** *******."
  • "* **** *** **** them *** * ** aware ** **** *** would ** ********** ** possibly ***** **** ** the ******."
  • "* **** *** ****** with **** *******, ***** seems ****** **** ******* residential *********."
  • "***** ***** ** ****."
  • "******* *******; ** ** not *** ****."
  • "*** ****** ***** ** them."
  • "** **** *** **** this ************."
  • "**** **** * **** range ** ****** **********, Home **********, *** ******** systems. ****** **** **** their ******** ** *** region ***** ** ** not ******** ****, ***'* really ******* ** ***** reliability."
  • "**** *** ** *** them, ** ** *** typically *** *****.*** ********** devices."
  • "** ******* ***** **** them **** **** **** a ***** *** *******."

Smart **** ** *** ****** ** ***** *********** / *** ******** *** **********

***** **** * *** who **** **** ***** Alarm.com *** ****** * good *** ***, ** even *********** *** ****** of, ***********, ** *** a **** *** *** commercial *** *** **** reason **** **** *** overly *******:

  • "* ** ***** ** the ******* **** **** a **** **** **** Google ** ******** **** of ******** **** ** comes ** ***** ***-**-*** operations. **** ******* ** pretty **** * ********* or ************ **** ***** with *********** ** ****-******* companies **** ***, ********, Lutron, ***, ** ******* for ***** ******** ** they ****** * ** carte *** *** *** only *** *** ******* or ******** *** *******. This **** ** ******* is ***** *** ****** to ***** **** ********** or *********** *********. * like ***** ***** ********** approach ** **** ******* audiences. **** ********** ****** and *** ** ** accordingly."
  • "* ***'* **** **** about *****.*** *** **** what * **** **** seems ** ** **** of * ***** **** type ****** **** * lot ** ******* *** end *****. * ***** this ** *** ****** of ******* ******** *******."
  • "** ****** ** *****.*** for ***** *****-****** ***** management *** ** ******** at *** **** ** use ******** *** ** Honeywell ****** ****. ** would **** ******** ** upgrading *** *** ***** panels. **** ******* *** more ****** ** *** residential ****** *** ** only ** **********."
  • "* **** ** ********** with *****.***. *******, **** what * **** ***** about **** ** *** area, ** ***** **** are ********* *********** **** Automation. * *****'* ***** of **** ******* ** Commercial ******** ** **** point."
  • "**** **** ** ******** that ***** ** ***** with **** ******* ********** and *********** ***** *** after."

Positive **%

***** **** ****** ******* among ***** *** **** positively ****** *****.***, **** 3 ***** ****** ******* backing ** ****. ** is ******* **** *** respondents ***** *****.*** ******* it **** **** ** alternative ** ***** ******* station.

Good ******* / **** ******** ******* / **** *********

*** **** ********* ***** for ***** *** ***** Alarm.com *** **** *** company ******** * **** product, *** *** **** customer ******* **** **** marketing **** ****** ******* sell. **** ****** *** liked *****.*** ****** ***** the ********* **** *********, customer *******, *** ****** marketing. **** **** ********* good *************, **** ***** able ** *** *** same ***** *** ******** as *** ** *** fire **********.

  • "* **** *** ********* and *** **** **** you *** ** *** Fire ********** ***** *** same *****."
  • "* **** ** ******* it ****** ***** ** self ******* ***** ***** system ******* ****** ** have ** ********* ** a ********** *******. *** an ***, ******** ***** an *** *** ** have ******* **** ***** own *******."
  • "*****.*** *** * ***** user ********* *** *** client. ***** *******, ***** basic **** ********* ******** connectivity *** *****, **** better **** ****** ** have *****. ** ** a ***** ******* *** retrofits *** ******* ****."
  • "*** ** *** **** source *** *********** ******* alarm *******. **** **** quality **** *** ***** customer *******."
  • "** *** ********** *****.*** as ** *********** * move **** *********/***** *******. From **** ** **** seen ** *** ** have **** *********. ***** software *** **** ************ market ***** ******* ***** helps **** * ***** standpoint."
  • "*********** *******. **** ********* for *********. ******** **** pricing. **** ********* *************."
  • "** **** ****'* ** customers **** *****.***. **** are **** ********** *** responsive. **** *** *********** adding *** ****** ****** better."
  • "* *** *****.*** *** 80% ** **** ** my ***** ****** *******. People *** ************ ***** with *** ******* - it's ******, ****-********, *** fun *** *** ****** to ***. ** * tech, *** ******* ** change ** **** ****** remotely ***** ** * lot ** ******* *****. Can't ********* ** ****** enough."
  • "*******. **** *** ******** to ******* *** ***** aids."
  • "******* ** ****, **** are ********** **** ***** apps. *** **** *** customers ****."

Simple *** **** ** ***

****** ** **** ** liked *** *********, ******** service, *** ********* ***** that *****.*** *** "******" and "**** ** ***" for **** ********* *** technicians, **** *********** ****** specifics **** "**** ** set ** *** *** mobile *** ** ****** for *** *** ****," and "**** ** *******." It ** ******* **** one ********** ******* *****.*** suffered **** "******* *****" and *** ******** **** "complicated."

  • "*** ******** *** * lot ** ******** *** is **** ** ***, the ********* **** ***** extensive, *** ***** ****/**** do ********** **** *** to **** **, *** they **** ** ** expanding *** ******* *** new ********* **** ** access *******."
  • "************* ********** ********, ****** setup, **** ** *** the ***. *********** *** setup *** *********."
  • "*****.*** ** ****** *** easy ** ***. **** go ***** *** ****** with ******* ******* ** market *** *** **** business."
  • "** ** **** ** set ** *** *** mobile *** ** ****** for *** *** **** to ***."
  • "**** *** ********* ** use, ****** *****, **** everything ** *** * resi ********."
  • "******* **** ** *** and ***** ****. **** good ******* ***. ******* feature ***** ******. **** to ** **** ****** to ***, *** **'* more *********** *** ********* to **** *** ** what *** ****. ******* company **** ***'* **** excel ** **** **** do **** *** ***** they **** ** *********** add ******** ** **** it ****** **** ** already *** ****. *** saying ******** *** ******, but **** **** ***** unneeded **********. *** ******** appears ** ** ******* better *******."
  • "**'* ********** *** ***** well."
  • "**** ** *** ******* for *********, **** ** options **** ********, *******, etc."
  • "**** **** ** ***** and ***. **** *** interface. **** *******. *** a ******* ****** ******** to ** ******* *** someone ** ****."
  • "**** ** *** *** installer *** *** ****. App *** ***********. ******* of ******** *** ************. Fairly ********. ****** **** support. ***** ** *** much ****** **** ***** providers *** **** ***** overall *****."

Great ***-****** ******* **** ***** ****

*** **** ******** ***** was **** *****.*** *** a ***** ***-****** ******* that **** ****** ****. Voters ***** *** "***-**-***" nature ** *****.***, ******** it *** * "******** and ********** ***** ** services."

  • "*****.*** ** ** ***-**-*** technology ********: **** ********, home **********, ***** **********, etc. ***** ** ** need ** ****** **** multiple ********* ** ***** protect *** ******** **** home."
  • "*****.*** ****** * ******** and ********** ***** ** services. **** **** **** excellent *******, ******** *** "on-boarding" *****. ** *** a ***** ******, *** they ***** ***** ** very ****. * **** I *** **** **** years *** ** ******* accounts, ****** **** *** current ******* ******* ********."
  • "* ***** **** **** a ***** ******* **** works ****."
  • "* ******** *********** ** AST/Brinks ***."
  • "******** ********* ******* ***** with **** ***********. ********* are ****** **** ****."

Negative *%

** *** ******** **** for *****.***, **** * votes ** *% ** responses ****** ******** ******** about *** ******* *** its ********. *******, *** responses ** ***** ******** misunderstand *** *** **** Alarm.com **:

  • "*** '.***' ** **** industry ** ***, ***."
  • "* *** *** *****.*** salesperson *** ** ** home *** ** *** not **** ************, **** slow ** ******* *** not ******** **** *** proposal."
  • "* **** ** *** like *** ********** ***** of **** ******** ********* through ** ****** ********. It ********* ******** ******* lower *****. **** ******** comes **** *********** ************* who ****, ****."
  • "** *********** - **** a ************* *** *********** products. ******** ****** *** thermostat? ****** ***** ** their *** *****."

*******

*** *******'* ****** *** favorability ***** **** *** its ****** *********. *** high ********** ********* *** surely * ********** ** IPVM's ********** **** ***** primarily ********** *******, ****** than ***********.

*** ******* ******** ** whether *****.***'* ********* **** the ******** / ********** market **** *******. **** have ***** *** * well-developed ************ ** **** certainly **** * ****. However, *** **** **** adapt ***** ******** *** their ***** ** *** commercial ****** ******* ** be ****.

Comments (0)

Login to read this IPVM report.
Why do I need to log in?
IPVM conducts unique testing and research funded by member's payments enabling us to offer the most independent, accurate and in-depth information.

Related Reports

Hikvision Admits USA Sales Falling on Apr 22, 2019
Hikvision, in a new Chinese financial filing, has admitted that its USA sales are now falling. Less than a year after the US government passed a...
Speco Ultra Intensifier Tested on Apr 22, 2019
While ISC West 2019 named Speco's Ultra Intensifier the best new "Video Surveillance Cameras IP", IPVM testing shows the camera suffers from...
Arecont Favorability Results 2019 on Apr 22, 2019
Arecont's net negativity remained the same in IPVM's 2019 integrator study, though integrator's feeling became relatively more neutral compared to...
H.265 Usage Statistics on Apr 19, 2019
H.265 has been available in IP cameras for more than 5 years and, in the past few years, the number of manufacturers supporting this codec has...
ACRE Acquires RS2, Explains Acquisition Strategy on Apr 19, 2019
ACRE continues to buy, now acquiring RS2, just 5 months after buying Open Options. One is a small access control manufacturer from Texas, the...
Access Control Course Spring 2019 - Last Chance on Apr 19, 2019
 Register for the Spring 2019 Access Control Course----Closed IPVM offers the most comprehensive access control course in the industry. Unlike...
The Fastest Growing Video Surveillance Sales Organization Ever - Verkada on Apr 17, 2019
Verkada has the fastest growing video surveillance sales organization ever. In less than 2 years, they already have more salespeople in the US...
Door Operators Access Control Tutorial on Apr 17, 2019
Doors equipped with door operators, specialty devices that automate opening and closing, tend to be quite complex. The mechanisms needed to...
Securadyne CEO: IPVM 'Entertaining For An Ignorant Few' on Apr 16, 2019
Securadyne's CEO Carey Boethel is unhappy with IPVM's report - Failed Integrator Rollup, Securadyne Sells to Guard Giant Allied. Indeed, he...
Strong ISC West 2019 For Manufacturers But Concerns For 2020 March Move on Apr 16, 2019
ISC West 2019 was strong for manufacturers, according to new IPVM survey results of 100+ manufacturers, consistent with 2018 results. However,...

Most Recent Industry Reports

Hikvision Admits USA Sales Falling on Apr 22, 2019
Hikvision, in a new Chinese financial filing, has admitted that its USA sales are now falling. Less than a year after the US government passed a...
Speco Ultra Intensifier Tested on Apr 22, 2019
While ISC West 2019 named Speco's Ultra Intensifier the best new "Video Surveillance Cameras IP", IPVM testing shows the camera suffers from...
Arecont Favorability Results 2019 on Apr 22, 2019
Arecont's net negativity remained the same in IPVM's 2019 integrator study, though integrator's feeling became relatively more neutral compared to...
H.265 Usage Statistics on Apr 19, 2019
H.265 has been available in IP cameras for more than 5 years and, in the past few years, the number of manufacturers supporting this codec has...
ACRE Acquires RS2, Explains Acquisition Strategy on Apr 19, 2019
ACRE continues to buy, now acquiring RS2, just 5 months after buying Open Options. One is a small access control manufacturer from Texas, the...
Access Control Course Spring 2019 - Last Chance on Apr 19, 2019
Register for the Spring Access Control Course. IPVM offers the most comprehensive access control course in the industry. Unlike manufacturer...
Riser vs Plenum Cabling Explained on Apr 18, 2019
You could be spending twice as much for cable as you need. The difference between 'plenum' rated cable and 'riser' rated cable is subtle, but the...
Verint Victimized By Ransomware on Apr 18, 2019
Verint, which is best known in the physical security industry for video surveillance but has built a sizeable cybersecurity business as well, was...
Milestone Drops IFSEC on Apr 18, 2019
Milestone has dropped out of Europe's largest annual security trade show (IFSEC 2019), telling IPVM that they "have found that IFSEC in EMEA no...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact