Alarm.com Favorability Results 2019

By IPVM Team, Published Apr 15, 2019, 09:37am EDT (Info+)

The once dot com startup has evolved to become a core provider for home security and is now expanding into commercial.

In their first entry in IPVM's favorability study, Alarm.com had strong net favorability though with high neutrality, as the chart below shows:

fav alarm 2019

The following main themes emerged from integrator responses:

  • No, or limited experience
  • Not suitable for commercial
  • Good interface, customer service, and marketing
  • Overpriced
  • Simple and easy to use
  • Integrations are strong
  • Back office functionality and end-user app are pluses

Inside this note, we share dozens of responses and analyze the outlook for Alarm.com.

No / ******* **********

**** ****** ** **** ******** **** into *** "*/*," "** *** ***," "No **********," "***** ****" ********, **** a ****** ******** ******** ** ***** preferred *********** *** *** ****** ** problematic *** **** **** *****.*** ****** as ** ********** ***** ******* *** alarm ***** *** *** ******* ********** station. * ****** *** *** ******* past ********** ***** **** *****.*** "****** worked," *** "******** *** ** **********":

  • "* **** **** **** ** *** 1 ******. **'* ***** ****** **** pretty ***** *** ***** ****** ***** about * **** *** * ***** it ***** **** *** ** **** to *** *** *** **. ******** had ** **********."
  • "**** ****** *********** **** ****. **** in *** *** **** * ********* alarm ******* ***** ******* ****** ******."
  • "***'* **** **** ***** *****.*** *** a *** * **** ****** **** say ** ***** ****** ****. *** best **** *** ** ** * did *** ***** ******* ** **** use ******* ******** *** ****** *******."
  • "******* **** **** ******** ***."
  • "** *** * ********* **** **** it ***** ** **** **** ** the ****** ** *****.*** ** * product ** ***'* *****."
  • "** ************* ** **** *****.*** ** a ***** *******, ***** ***** * central ******* ***** *** *** ******* directly **** * *****, *** ******* the *****.*** *******. * **** ** one *** ***** **** *** ****** and ****** ***** ******** ******* ********* happened ******* *** ***** **** *****.*** to *** ******* *******."
  • "** *** **** ****** ***** *****.*** to **** ** ******** *******."
  • "* **** ** ********** **** **** company *** ***** *** ***."
  • "**** ***** **** *** *******. **** impressive *******."
  • "******* ** ******. ** **** ***** interacted **** *****.***"
  • "** ********** **** **** ******* ** service."
  • "* **** *** **** **** *** I ** ***** ** **** *** would ** ********** ** ******** ***** them ** *** ******."
  • "* **** *** ****** **** **** product, ***** ***** ****** **** ******* residential *********."
  • "***** ***** ** ****."
  • "******* *******; ** ** *** *** them."
  • "*** ****** ***** ** ****."
  • "** **** *** **** **** ************."
  • "**** **** * **** ***** ** remote **********, **** **********, *** ******** systems. ****** **** **** ***** ******** in *** ****** ***** ** ** not ******** ****, ***'* ****** ******* on ***** ***********."
  • "**** *** ** *** ****, ** do *** ********* *** *****.*** ********** devices."
  • "** ******* ***** **** **** **** seem **** * ***** *** *******."

Smart **** ** *** ****** ** ***** *********** / *** ******** *** **********

***** **** * *** *** **** that ***** *****.*** *** ****** * good *** ***, ** **** *********** the ****** **, ***********, ** *** a **** *** *** ********** *** for **** ****** **** **** *** overly *******:

  • "* ** ***** ** *** ******* they **** * **** **** **** Google ** ******** **** ** ******** when ** ***** ** ***** ***-**-*** operations. **** ******* ** ****** **** a ********* ** ************ **** ***** with *********** ** ****-******* ********* **** DSC, ********, ******, ***, ** ******* for ***** ******** ** **** ****** A ** ***** *** *** *** only *** *** ******* ** ******** you *******. **** **** ** ******* is ***** *** ****** ** ***** size ********** ** *********** *********. * like ***** ***** ********** ******** ** more ******* *********. **** ********** ****** and *** ** ** ***********."
  • "* ***'* **** **** ***** *****.*** but **** **** * **** **** seems ** ** **** ** * smart **** **** ****** **** * lot ** ******* *** *** *****. I ***** **** ** *** ****** of ******* ******** *******."
  • "** ****** ** *****.*** *** ***** multi-school ***** ********** *** ** ******** at *** **** ** *** ******** DSC ** ********* ****** ****. ** would **** ******** ** ********* *** the ***** ******. **** ******* *** more ****** ** *** *********** ****** and ** **** ** **********."
  • "* **** ** ********** **** *****.***. However, **** **** * **** ***** about **** ** *** ****, ** seems **** *** ********* *********** **** Automation. * *****'* ***** ** **** playing ** ********** ******** ** **** point."
  • "**** **** ** ******** **** ***** to ***** **** **** ******* ********** and *********** ***** *** *****."

Positive **%

***** **** ****** ******* ***** ***** who **** ********** ****** *****.***, **** 3 ***** ****** ******* ******* ** well. ** ** ******* **** *** respondents ***** *****.*** ******* ** **** them ** *********** ** ***** ******* station.

Good ******* / **** ******** ******* / **** *********

*** **** ********* ***** *** ***** who ***** *****.*** *** **** *** company ******** * **** *******, *** had **** ******** ******* **** **** marketing **** ****** ******* ****. **** people *** ***** *****.*** ****** ***** the ********* **** *********, ******** *******, and ****** *********. **** **** ********* good *************, **** ***** **** ** use *** **** ***** *** ******** ** you ** *** **** **********.

  • "* **** *** ********* *** *** fact **** *** *** ** *** Fire ********** ***** *** **** *****."
  • "* **** ** ******* ** ****** users ** **** ******* ***** ***** system ******* ****** ** **** ** monitored ** * ********** *******. *** an ***, ******** ***** ** *** and ** **** ******* **** ***** own *******."
  • "*****.*** *** * ***** **** ********* for *** ******. ***** *******, ***** basic **** ********* ******** ************ *** range, **** ****** **** ****** ** have *****. ** ** * ***** product *** ********* *** ******* ****."
  • "*** ** *** **** ****** *** interactive ******* ***** *******. **** **** quality **** *** ***** ******** *******."
  • "** *** ********** *****.*** ** ** contemplate * **** **** *********/***** *******. From **** ** **** **** ** far ** **** **** *********. ***** software *** **** ************ ****** ***** product ***** ***** **** * ***** standpoint."
  • "*********** *******. **** ********* *** *********. Slightly **** *******. **** ********* *************."
  • "** **** ****'* ** ********* **** alarm.com. **** *** **** ********** *** responsive. **** *** *********** ****** *** making ****** ******."
  • "* *** *****.*** *** **% ** more ** ** ***** ****** *******. People *** ************ ***** **** *** product - **'* ******, ****-********, *** fun *** *** ****** ** ***. As * ****, *** ******* ** change ** **** ****** ******** ***** me * *** ** ******* *****. Can't ********* ** ****** ******."
  • "*******. **** *** ******** ** ******* and ***** ****."
  • "******* ** ****, **** *** ********** with ***** ****. *** **** *** customers ****."

Simple *** **** ** ***

****** ** **** ** ***** *** interface, ******** *******, *** ********* ***** that *****.*** *** "******" *** "**** to ***" *** **** ********* *** technicians, **** *********** ****** ********* **** "easy ** *** ** *** *** mobile *** ** ****** *** *** end ****," *** "**** ** *******." It ** ******* **** *** ********** thought *****.*** ******** **** "******* *****" and *** ******** **** "***********."

  • "*** ******** *** * *** ** features *** ** **** ** ***, the ********* **** ***** *********, *** sales ****/**** ** ********** **** *** to **** **, *** **** **** to ** ********* *** ******* *** new ********* **** ** ****** *******."
  • "************* ********** ********, ****** *****, **** to *** *** ***. *********** *** setup *** *********."
  • "*****.*** ** ****** *** **** ** use. **** ** ***** *** ****** with ******* ******* ** ****** *** get **** ********."
  • "** ** **** ** *** ** and *** ****** *** ** ****** for *** *** **** ** ***."
  • "**** *** ********* ** ***, ****** price, **** ********** ** *** * resi ********."
  • "******* **** ** *** *** ***** well. **** **** ******* ***. ******* feature ***** ******. **** ** ** very ****** ** ***, *** **'* more *********** *** ********* ** **** and ** **** *** ****. ******* company **** ***'* **** ***** ** what **** ** **** *** ***** they **** ** *********** *** ******** to **** ** ****** **** ** already *** ****. *** ****** ******** are ******, *** **** **** ***** unneeded **********. *** ******** ******* ** be ******* ****** *******."
  • "**'* ********** *** ***** ****."
  • "**** ** *** ******* *** *********, lots ** ******* **** ********, *******, etc."
  • "**** **** ** ***** *** ***. Good *** *********. **** *******. *** a ******* ****** ******** ** ** account *** ******* ** ****."
  • "**** ** *** *** ********* *** end ****. *** *** ***********. ******* of ******** *** ************. ****** ********. Decent **** *******. ***** ** *** much ****** **** ***** ********* *** much ***** ******* *****."

Great ***-****** ******* **** ***** ****

*** **** ******** ***** *** **** Alarm.com *** * ***** ***-****** ******* that **** ****** ****. ****** ***** the "***-**-***" ****** ** *****.***, ******** it *** * "******** *** ********** range ** ********."

  • "*****.*** ** ** ***-**-*** ********** ********: home ********, **** **********, ***** **********, etc. ***** ** ** **** ** bundle **** ******** ********* ** ***** protect *** ******** **** ****."
  • "*****.*** ****** * ******** *** ********** range ** ********. **** **** **** excellent *******, ******** *** "**-********" *****. We *** * ***** ******, *** they ***** ***** ** **** ****. I **** * *** **** **** years *** ** ******* ********, ****** than *** ******* ******* ******* ********."
  • "* ***** **** **** * ***** product **** ***** ****."
  • "* ******** *********** ** ***/****** ***."
  • "******** ********* ******* ***** **** **** performance. ********* *** ****** **** ****."

Negative *%

** *** ******** **** *** *****.***, only * ***** ** *% ** responses ****** ******** ******** ***** *** company *** *** ********. *******, *** responses ** ***** ******** ************* *** and **** *****.*** **:

  • "*** '.***' ** **** ******** ** bad, ***."
  • "* *** *** *****.*** *********** *** to ** **** *** ** *** not **** ************, **** **** ** respond *** *** ******** **** *** proposal."
  • "* **** ** *** **** *** increasing ***** ** **** ******** ********* through ** ****** ********. ** ********* competes ******* ***** *****. **** ******** comes **** *********** ************* *** ****, IMHO."
  • "** *********** - **** * ************* for *********** ********. ******** ****** *** thermostat? ****** ***** ** ***** *** model."

*******

*** *******'* ****** *** ************ ***** well *** *** ****** *********. *** high ********** ********* *** ****** * reflection ** ****'* ********** **** ***** primarily ********** *******, ****** **** ***********.

*** ******* ******** ** ******* *****.***'* expansion **** *** ******** / ********** market **** *******. **** **** ***** and * ****-********* ************ ** **** certainly **** * ****. *******, *** well **** ***** ***** ******** *** their ***** ** *** ********** ****** remains ** ** ****.

Comments (4)

Isn't Alarmnet also relaying the signals?

Agree
Disagree
Informative
Unhelpful
Funny

Isn't Alarmnet also relaying the signals?

AlarmNet is owned by Honeywell (Home/Resideo) which is a competitor to Alarm.com

Agree
Disagree
Informative
Unhelpful
Funny

I know, I'm sorry I should have specified. One of the comments was that someone didn't like them because they are relaying the alarm signals to a central station rather than them going directly. But basically isn't every cellular solution doing the same thing?

Agree: 1
Disagree
Informative
Unhelpful
Funny

We use alarm.com and we focus on commercial. Intrusion is not very big for us, so we only have 67 ADC accounts, but they still treat us great.

My only gripe is the video, quantity of clips stored, etc.

I'm not just a spokesperson, I'm also a client. (My home system uses ADC/Qolsys)

Agree
Disagree
Informative
Unhelpful
Funny
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