ADT Attempts “Refund” of “Sexual Gratification” Victims
How much should ADT pay the 200+ victims of its "sexual gratification" technician? ADT offered as little as $2,500 framing it as a "reimbursement"/ "refund" rather than a settlement to many of the victims.
In this note, we examine ADT's actions in trying to "reimburse" or "refund" affected customers, the inconsistent language used in its communications, and how ADT views the values of these "reimbursements."
Customers **** *** *********
*** *** ********** ********** *** ********* for **** * *****. ** **** time, *** ***** ********* ************ **** about ~$*,*** ** ***, ***** *** monthly **** ** $**+ *** ~** months.
ADT ****** ********* "*************"
*** ******* * ********* $*,***-*,*** "**************" over *** *****, ********** ***** *** word "**************" **** ******* ***** ******** compensation.
******* ************* ******* $*,*** ** * "************* for ********":
***** ********* **** ******* $*,*** ** * "reimbursement":
******* ******** ******* $*,***, *** *** *** representative ********* "*** ***** ********* *** the ******* ******* **** ** ***":
*** *************** ********* **** ***** *** for "*** ******* ******* **** ** ADT" ** "** '*********' *** *** ADT ******** **** *** **** *** years."
*** ** **** ***** *** *** not ******* **** *** *************** **** the ***** "******" ** "*********" ***** talking ** *** ***** ** ******** customers.
*** ******,** * ******, **** **. *****, ** *** representative, **** *** *** "******* **** customers * ****** ** *** ***** paid *** *** **** ** ***** account" ***** ******* ** **. ****** about *** *******:
** *** **** ******, *** ****** that **. *******, ******* *** **************, may **** **** **. ***** **** ADT ***** "********* *** *** *** money *** *** **** **** ***":
*******?
** ********* ******** ** **** ****** damages *** ***** *** ***, ****** simply *********** ********* *** *** **** victimized ** ***'* ******** ***** ** the *******.
Up ** $**,*** **** *******
***** *** ******* ******** **** ********* of *******, **** ******* ********* ** 20x **** *** ****** *******.
***** ****, *** ********* ** ***'* *****-****** lawsuit, *** ******* $*,*** ** *****, which *** ***** ** $**,*** ***** she ******* ***'* ***** *****:
*** ************** ******* ** *** **** out ** ** ***** *** ***** customers ***** **** **** **** *** number ** *****.
"Reimbursements" ****** "***********" ** ***'* ***** *******
***** *** *************** ****** ***** ******** payments "**************", *** ******* ******** ** these ******** ** "***********" ** *** own ***** *******.
*** *******, ** *********, *** ***** *** *** ******* "engaging ** ********** ***********" *** ******** "settlements," ****** **** ********* ** *** payment ******* ** * "*************."
** *************, *** ********* *** *** ******* in ******** ** *** ********* ** customer ******** ***** ****** ** * technician. *** ********** ****** **** **** sometimes ******** "******** ******** ***********":
Inconsistent ******** ******** *********
***'* ************ ***** ** "*************" *. "settlement" ****** ********* ********* ******* ****** may *** ******* **** ** ********* the *****, **** *** ************** ****** up ***** ******* ** *** *** or *********** ** *** ************-****** ************** ***.
***** *** *************** **** **. ********** that ********* *** "*************" ***** *** allow *** ** ** ***** ** the ***** ****** ** **** ******* ADT, ** ** ******* ******* *** other ***** **** **** *** **** thing.
****, ** ** ***** **** **** "reimbursement" ** ***** * **********. *******, ADT ***** **** *** **** "*************" to ************ *** *******.
***** **. ********** **** ***** *** ongoing ***** ******, ** ** ***** that *** *** *************** *** *** tell *** ***** * ***** **** there *** * ***** ****** ** file ******* *** **** **** ***** potentially ** ******* **.
**. *****'* ********* ****:
*********, **. ******'* ********* ****:
Inconsistent ************* ******* ** *** "** *******" ******
*** *** ********* ** *** "****** gratification" ********** ******* **************. *****, ** a ********* *************, *** **** ** **** "**** responsibility" *** *** *********. *******, ** ADT's *********** ******* *** ******* ******, ** ******* **** *** "** control" **** *** ** *** *******. Now, **'* ***** **** *** ************** called ******** ******* ** ******** ********* "reimbursements" **** **** **** ******** ***********.
** ****, *** *** *** ***** its ******* ******* *** *** **** trying *** **** ** ** **** on *** ******** ******* *****. ** worst, *** ** ******** ****** ** deceive *** *********, ******* **** *** thing *** ******** ***** *******.
Damages "******** **********"
*** ****** ********* ** ** *** **** ** state * ******** ******** ***** *** claims ******* ******* *** **** ***** are "******** **********."
***'* ******** ******** * ****** ** factors **** *** ***** ***** ***** depend **:
******** *** ********* ** ***'* *****-****** lawsuit ****** *** ***** * ***** *** ****** ** $50,000******* *** *** ******* $**,***, *** held **** ******* **** "******* *** particular ********* $**,*** **** *** **** ADT ****** **** ******** *** * claim ***** **** **** $**,***."
*******, ******** *** ******* **. **** $2,500 *** ***** ****, *** ****** was ************ ********* ** $**,*** **** Doty ******* *** ***** *****. *** 3 ***** ***** *** **** ********** were ******* $*,*** ** $*,***, ***** are *** ****** **** **** **. Doty's ***** ***** ** $*,***.
ADT ** *******
*** *** *** ********* *** *** respond ** ****'* ******* ** ******* for ************* ** *** ******** ** 'refund' / '*********' *******.
Vote / ****
***** **** *** ***** ******* ****** receive ****** ***********.
**** ***** ** ***** ** ******* to ***? *** *** ******* ******** to ******* *** **** ***** *** ADT ********** ******** ********* ******* ******** their ********?
* *****'** ***** *** ***** **** and ****** *** ******...
********** ***** ****** *** ***** *** certainly ****** *** ******** *********** - but ************** ********* *** ** ***** ** the ***** ****** ******* ***** *** individual ********** *** **** ****** ****.
***** **** ***** ** *** ***** advice *** ** *** ******** ** be ****** ** ****.
******** ***** *** ***'* **** *** first ***** - ****'* ** ****** Show *** :)
***** **** **** ******** ** $*** for *** *** *****, *'* **** countered *** $*** *** ******** ****** it.
** ****** ** $$ **** '**** anyone *****' ** **** **** - and ******** '*******' ** ***** ** be ********* (** ********* ** *** OP).
* *** **** ** ***** ** a ***** ****** ********** **** **** plaintiff **** *** ******* **** $***.
***** $*** **** ** ** *****... ~3X ****** ********** **** **** *** time ****** ** ********
******** ***** *** ***'* **** *** first ***** - ****'* ** ****** Show *** :)
******* ******* ***** *** *** ****, in *******, "*** **** ** *** of *** ********* *** **** ******** gratifying ******* ** **** ******** *** years ***** *** ******** *******, **** news ** ** *** ***** ** refund *** **** *****", **** ***** strike ** ** * **** ********* / ********* ** ******* ****. ****'* one ** *** ******, ** **** case, ***'* ****** ** ******* *** waivers.
****'* *** ** *** ******, ** this ****, ***'* ****** ** ******* get *******.
**** - *** ** ****** ** limit *** ********* ***** ** ******** one ** ***** ****** ** ** that ***** *** ** ****.
*** ****** ****** ** ** **** for ****.... *** **** *** ** done ***** ** ** **** *****? righteous *********** ** ********** ************** - but **** ** *** *** ******?
ADT ** ***** ** *** - and they ******** **** ** *** *** ******** such * ***** ** ***** **** no *********. ********** **** ** ****** out *** **** ********** **** *** ****(** **** *****) *** ****** ***** own **** ***********.
***** *** **** ***** *** $*,***? Why? *** ***?
** *** ***** *** *** ****, but ****’* ******* ***** **************** **** * **** **** ***+ plaintiffs **** ******* *** $*,***,***, ***** works *** ** **** **** $*,*** per ******.
*** ~**** **** *** ******. ***** $1500.
*** ****** ** ******** */*** *** the *** *** *** ******* -******* ******** **** ******** ** ******** the. ***** ****** **** -********** ***** ******** ** ***.
******** ***** ***** ****** *** * don't ****, $**,***,***,***, **** **** * "B"
*** ~**** **** *** ******. ***** $1500.
******** * **** “**** **** $*,***”, and *** ****** * **** *** figure $*,*** ** *** *** ** reference ** *.*.’* ********.
** ***** :)
****’******** ******* **** ******* *** ******* ** $25,000.
******* ***** ******* **** ** ****, but **** **** ** *** ******** disclosing ***** ****:
****’* * ****** ***** ****** **********
#*, ****** *** *******! *******:
*** *** ********* **** ****** ******* you **** **** ********** ** * member ** * ***** ****** ******* asserting **** *** **********, ******** *******, a ********** ******* *******, ***** *******, the ***** ** ******** *******, *** Jeremy ****** ******, **employee ** ******** *******, *** ****** *** ******* ******* ** *** ********* *** ******** ***** **** ** ****** and adults at Ann’s Studio of Dance, Bentley Cadillac Dealership, and WHNT 19 television station [emphasis added]
****, *** ******** ********** ** **** the ******** *** *** **** **** did *** ** ** ** *********** with *** *** ****************, ** *** filing *****:
****** ********* **** *** **** **** done ****** ** ******* *** *** personal ******* *** ****** * **** agreement ******* ** ****. *******, ** testified **** **** ** *** ****** involved *** *** ** * ****** for *** ******** *******.
******* ************ ******* *********** *** ********* ** *** years ** ****.
* ***** ******** ***** **** **** for ***** ****** ******** **** ******* thousands ** **** ******** ** ********* but ***'* **** *** **** *** people? **** **** **** *** *** right.
**** **** *** **** ***** ***** members, **** **-- ****'* ******* ****** all ** *** *** ***** ******** had ** *********** ****** ** ***** contract **** ***, ** *********** ***** be ***** ********* ******* ********** ********* with ***.
******'* ****** ** ******* *********'* ******* Complaint, ***** *** ****** *********'* ********** of ***** ** ********.
**. **** *** *** ** ***** customers *** **** *** ********* *** long ****** (***-****) **** ***** ********* didn't **** **** **** *********** ****** written **.
****, ***'* ******** ***** **** ****** their *****...."******* *** ********, ******* *** world". ***** **** ********* ******.
***** ****.
* *** ********* "*** *** ** ADT ***** ********? *** ***** ** OWED *****!" ** *********** **** * serious ****** ** * **** *** is *** ********* ***** ******* *** the *** ***** *** *******.
* ****'* ******* **** *** '*****' was **** *****, *** ** ******* some ** *** **** ******** ********, Ms. ****'* ***** **** **************** ** **** *** '*****' ************* ***** ********* ********. *'* ******** they've ******* *** ***** ** ********** in *** ******** ****** ** ***** marketing **** ** *******.
*** ******** ** ***** **** - ADT's ****** ** ******* *** ******* complaint ** * ****** ******** ******** to *** ******** ** *** ********** in ** ***-****** *******....
*** ******* *** *** * ***** their ******* ***** ** ***** ******** on *** **** **** - ** least ***** *** - ** **** can't ***** ** *** ***** *** tech *** ******* ************ **** **** acted ****.
**** * *****'* **** ******* ** is:
How *** *** ****** ** ***? after all, they alerted Ms Doty and the others
When *** *** **** the scope of the employees actions - and
What *** **** ** ****** **** ******** *** ***+ in the Dallas area?
* ****** **** ***** * ****** of **** *** ** ** * person? **** **** **** **** *** alright? ***** **** **** *** ****** won't. ***** *** ** ** ** your * **** *** ******** **** being ******* **** *** **** ******* being *** ****** *************... ****+ *****... Do *** ***** *** ***** ** ok? *****. ***** ***.
*'* ******** *** ***** ** *** very ******* **** ****** *** ******* a ****** ** *** ****** ****?
*** ** ****. ***** *** ** them *** * **** *** *** of ** *** ****** ** ****** customers ******* ** **, *** **** contempt ** ***** ****, ********* ** we *** *** ***** ******* ******. Shame ** *** ***.
****** **** ********** ** ******** ***** that *** ****** *** ********* ****** inflicted ** ****** ** ******* ********** constitutes ******* *** ******* ******. ******** stores **** **** **** ******* ********* set ** ******* ** ******** *****. Hotels **** **** ************ **** ******* employees *** ** ******* ** ***** rooms. ** *** **** ** *** they **** **** ***** ********* **** setting ** ******* ** ******* ********** and *** ******* ** ******* *** sanctity ** *** *********'* *****. ** a ******** ******, ******** ** ******* physical ******** ******* *** * ******* subscription ******, ** ***** ** ****** that *** *** * ********* ************** to ******* ***** ******* **** ******************* ******** *******. ** ** *******, ADT ***** ***** ** *********** ** a ****** ******** ** ***** ******* used ****** ** **** ***** ******* tool ** **-*** * ****** *** "gratify" ********** ***** ******** ***** *******' children ****. ******* ***** *********, *** has ** ********* ** ** ***** cyber ******** ****.
*** ** *****, *** * ***** eye ** *** ******** ********. **** is *** *** *** ******, * hope **** ** * **** **** of ******* *** ** ******* ****. The **** *** ***** *** **** a ***** ** ***** ** ***** all ******* ****** *** ** ******** is ****** **. *'* ******** ****** surprised ** **** **** **** ** locate **** **** ****. *'* **** with *** ***** ** ***** *** has, ***** *** ****** **** ******'.
*** *** **** ** ** **** couldn't ****** **** ******* *******. ** happened ** **** ******** **** ***, but **** *** *** **** ***** are ***** ********* *** ***** **** similar ****** ***********? *** ***'* *** only *** **** ****** ****** ***** systems ** *** ****.
* ***'* ******** **** *** ***** ADT ***** *** *** *** ********, but ***** **** **** *** ***** out *****. *'** ***** ****** *** ADT, *** *** ********* *'** ****** for **** **** ******* *** ***** removing ***** **** ****** *****, ****** the ********* **** ************ ******** ******.
** ** ****** ******** (******* *****-******** integrator) **'* *** *-***** ***** ******* service ***** **** ** **** ***** systems. **** *** *** ** **** check *** *** ***** ********, **** the ***** ** **** ******** *** audits, *** ** ******* *** ******/******** of ***** **** *** ********* ******.
********* **** *** **** ** * wake ** **** *** *** ******. Check **** ****. ***** **** *********, have ******** ** *****, ****** **. Customers *** *********. **** ******* ***'** an *** ******** *** *** ** @XYZ *-**** ** **** ****** *******, don't ***** **, ****** **.
*** ****, *** ******* *** **** 'what-about-ism'. *** ******* *** ******* ** on ***, ** * **** * focused ******* ***** ***.
********* **** *** **** ** * wake ** **** *** *** ******. Check **** ****. ***** **** *********, have ******** ** *****, ****** **. Customers *** *********. **** ******* ***'** an *** ******** *** *** ** @XYZ *-**** ** **** ****** *******, don't ***** **, ****** **.
* *****, *** **** **** **** people **** ** ***** ***** *********, and ***** ***** ***** ********* **** steps ** ****** *** ********. *********** and *********** **** *** * **** stew.
*** *** **** ** ** **** couldn't ****** **** ******* *******. ** happened ** **** ******** **** ***
*** ** *** ******* ******* ** security ***** **********, *** **** ~$* billion ****** *******, ** ** ********** to ****** **** ** **** ****** privacy *** ************* ******* **** ***'* Bigboy ******** ** **********, *******, ****?
******, ** ******* ****, * **** before *** ***** *** ***** ***** employee's ******* ******* ********,*** *********:
******, ***'* *** ******* ** **** announcement ****:
***** *** ******** ** ***customers ***** ** **** what they love and cherish the most, including their *******. That is why our privacy ********* *** ************ ******** to ensure we continue earning their well-placed trust
***, ** **** *** **** *** had * ****** **** ******** ********* to *** ***** ***** ********* ** customer ********, **** **** ********* *** no ***** ** ***** ** **** were *******, ** ********** ** ********** logins, ** ************* ** *********, ***.
**** ** ******* ** *** ***** in ***** ***** **** ** *** a ******** ***** ******* **** *** used *** ** *** ******* **** makes *** ****** *** ***** *** still *********** ** ********* **** *****.
*** ******* ******** ** *********** *** implementing * *******/******* **** ** ********* set ** ******** *********** **'* ********* from *** ******* ** ****** ** this **** ** *****.
* ***% ***** *** *** ********* that **** ****** **** ******** *** emails **** ******** **** *** **** because ** *** *** *** *** ADT *******. **** **** ** ** something ****. *** ** ***** ***** educate ********* ***** ******** **** **** access ** ***** ******.
******* ********* ***** ******** **** **** access ** ***** ******.
*** ***** *********** ** ***** ****** to ***** ******** **** ****? **’* one ***** ** *** * ********** adjust * ******* *** **** ******* tightly ********** ***** *********, **’* ******* thing ** **** **** ******** ******* over *** ****** ********* ******** *** cameras.
*** ***** **** *** ********** ***** him ********* *** ** *** ********? We **** ********* **** **** ****** to *********' ******, *** **** ** a **** **** ** ****. ******* get ***** ** * ********'* ***** ends ** ** *** ***.
** ***,
**** ********- ** ***, *****'* **** no ***** **** *** ********** ******** any ** *** ********.
*******, *** ********* ** ***'* *****-****** is *********, ***, ***** ********** *** the *********** ** ********* ********** ********* around ** *** ********. ********* ******** requested *** ** ****** * **** to ******* *** **** ****/************ **** care ** ********* ******. *** ********** ***** ****** ************ "****** ***** ** ******-******* **********"
********* *** *** ***** **** ********** relief, ********* *** ** ****** * fund ********** ** ***** *** ***** of ********** ***/** ***** ******** ****** to ****** *** ******** ** ******* that **** **** ********, ********* (*) monitoring *** *** ************ ** ****** or ***** **** ***** *****, (*) taking **** *** **** ***** **** is ******, *** (*) ********* *** such ******* ****** ** *** ***** deems ********* *** ****.
*******, **** ***** ********* ** ****** *** *****, ******* ********** ****** is * ****** (** *** **** did **** *** ****** **********) *** isn't * ***** ** ****** ** which *** ********* *** *** ***.
*** ***** *** ***:
*** ***** **** ****** **** ********* that ********** ****** *** ** ** available ********* ****** ** *** ***** ADT ** **** ****** ** *** claims ****** ** *********.
** ***** ******** **** **** ** as *** **** ********** ** ******* the **** ***/*** *** **** ***/** distribute **********. **'** ****** ** *****'* more **********.
***** ** ** **** *** **** employees ** **** ****** ** ******** recordings. *** ****** ** *******. ******* it *** ****** **** ******.
*** ***** ****** *** * **** refund *** ***** ** ******** ** participate ** *** ***** ****** ******* - ** ********. ******* *** ******* in **** **** ** * ****** gesture ** ***, **'** *****. *** Class ****** ****** ** ******* ***** that *** *** *** *** ** sufficient *********** *** ********* ******* ** their *** *****. ****, ***, *** totally *** ************* *********** *** *** actions ** ***** *********. *** *********** of *** ** ** ********. *** would ***** ** ************ **** ** based ****** ********, **** *** ******** of ***** *****. *** ******* *** ADT ** **** *********. ** **** took *** **** ****, ******* *** class ****** *** **** "****" ************ damages *** ***** *********** *******, ** would ***** ******* ** *** ************* remorse ** *** ******* ** ***** employee. ** ****, **** *** **** digging *** **** ****** *** *** long-term ************* *** *** *** ****.
* *** * **-***** *** **** coming **** ***** ********* **********.
"**** *** ****....**** **** ****** ****; not **** ***********, *** ********* **** too - *** ****** ******* ******* in *** ***** ** ***** ****** executive ****....****, *** *****/********* ***** ***; everywhere, *** **********", **** ***** ***. Who ** *** ****** **** **** up **** *** $*-$** ****? "***** fire **** ***** ** ********** ****" others *** ***. "******** ****" *** practicing **** ******** ********, ********** ***** they *** **** * ***** ****** in *** ********. ***** ** ** excuse, **** ******* *****. *** *******...** the ********* *** ** *** ***** and ********** ***'* ****, **** ****** will **** ** *** *** **** out, **** ***** ** ****** ***** services *** ********. **** *** **** human ****** ******* - ** ***** them **** *****...**, **** ****...*'* ******* for **.
***'* *** **** **** **** ***** happens ** *** ** *** ********** or *** *********. ** ******** ************ becomes ** ****** *******, *******, ********* has ****** ** ******. ***** **** inevitably ** *** ****** ***** *** things. ** ****** ** ******** ** how ** **** ********** ****** ** use, **** ** ******** *** ****** for *** ******* ********.
******:*** ******* *** **** **** ******* a **********. *********, ******* ** **** *********** are *** **** ****** *** ** we **** *** ***********, ** **** update ***********.
*** ***** ****** ******* ******* ******. Users **** *** ***** ******* ****** receive ****** ***********.