Subscriber Discussion

How Do We Get More Calls From Our Company's Vans Branding / Lettering?

UI
Undisclosed Integrator #1
Apr 06, 2018

We are a small company, and we primarily do small commercial projects, multi-family, HOA'and various other projects. We also recently entered the residential intrusion market.

In the past, our company van was lettered and was focused on surveillance. In 1.5 years, we may have gotten 1-2 calls from the van, and no business. We recently changed our name from XX surveillance to XX Security. Due to accidents and expansion, we now have 2 new vans that have no lettering at all.

Do we gear our van lettering to the residential market? Does anyone get calls from that?

UI
Undisclosed Integrator #2
Apr 06, 2018

If you add more one more "X" to your name you may get a lot calls.

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JH
John Honovich
Apr 06, 2018
IPVM

#1, good topic. One question / idea: How much does your lettering / branding make an actual pitch? By that I mean does the lettering just say 'XX Security' + some generic slogan or does make it an offer / have a call to action like "For the best X, call us at". A call to action might help if it is not included.

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JH
John Honovich
Apr 06, 2018
IPVM

Related: see this Street Advertising Experiment (Increasing random foot traffic walk-in’s with a sandwich board). It's a sign rather than a van but I think similar principles apply.

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UI
Undisclosed Integrator #3
Apr 06, 2018

Parked vehicles are the equivalent of a billboard. Moving vans create awareness.

One successful alarm company appeared to dominate a small region by having their vans a very uniques color with a large logo.   People told the owner “I see your vans everywhere, you sure are growing”. He had 2 vans.

I have always wondered if showing “Ask the driver for a discount code” would help.

 

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JH
John Honovich
Apr 06, 2018
IPVM

Related, a UK company is using this approach, CCTVAware. See their Director's LinkedIn post about this:

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John Bazyk
Apr 06, 2018
Command Corporation • IPVMU Certified

Hire a designer to design your wrap. It'll not only protect your paint but it will help your image. Wraps aren't just for advertising, they're for branding. Having a clean brand helps you stand out and build customer confidence when you show up at their home or business. Plain black letters are great if you're focused on bidding projects, not so much for working with SMB's or privately held companies that aren't putting the projects out to bid and they're just looking for some quotes. 

You should be washing your vehicles weekly, possibly more in the winter. Make sure your vans are clean. This shows people you really care. If the door gets dented, fix it right away. 

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UI
Undisclosed Integrator #1
Apr 06, 2018

My guys get a lecture about keeping the vans clean, trust me. 

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Michael Silva
Apr 06, 2018
Silva Consultants

The other value of well-marked vans is that they build awareness of your company within the community, even if they don't directly generate calls. I can't tell you how many times I have had a client tell me "What about XYZ Security, I see their vans driving around every day".

One glitch where I live in the Seattle area is that many homeowner's associations prohibit the parking of marked company vans in the community overnight. If you work from home or have employees who take their vans home this can be a problem. For this reason, some companies around here use unmarked vans.

 

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Kevin Nadai
Apr 06, 2018

The other value of well-marked vans is that they build awareness of your company within the community, even if they don't directly generate calls.

I could not agree more. Outdoor advertising (which is what vehicle graphics are -- rolling billboards) may not directly result in calls, but it establishes your brand and presence in the community. 

Then, when needing security, a potential customer uses a search engine to find your website and phone number. Then they call your phone number or inquire via the website. The website gets the glory, but the vehicle supported it first.

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Brian Rhodes
Apr 06, 2018
IPVMU Certified

We have a couple of guides that may help here:

UI
Undisclosed Integrator #1
Apr 06, 2018

We aren't doing a wrap but we use white vans with a red and black logo and design.

 

We don't have any CTA and we are in a very saturated market with other companies that have signs that say $14.95 monitoring etc. We know that usually does not include cell. Since we are strictly ADC for now, there is no point in advertising a cheap pots line rate when we do not offer it. And our ADC rate would hardly look attractive as people need a little explanation that our rate includes ADC, cell and UL monitoring.

 

 

Is anyone getting any direct response from the vehicle advertising? I know it builds brand awareness.

JH
John Honovich
Apr 06, 2018
IPVM

#1, good feedback, you don't need to market on price. You market against price, focusing on better performance, quality, etc. Pick a dimension that you are superior on and that customer's value, highlight that.

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UM
Undisclosed Manufacturer #4
Apr 08, 2018

One small tactical comment...I am in the habit of (carefully) taking images of security industry vans/vehicles while on the road.  I have seen telephone numbers without area codes and site URL's so small or poorly positioned that i can't get a clean shot.  Perhaps a minor issue, but I do see other drivers taking snapshots, so bold is beautiful!

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Joseph Parker
Apr 09, 2018

Whatever you do, don't put 20 lines of "what we do" all over the van.  For some reason that seems to be something low voltage integraters love to do, and one of our local competitors had about 1/4 of each side of their van reserved for logo and phone numbers and the rest was lists of services that pretty much everyone reacted to with TLDR.

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Jon Dillabaugh
Apr 09, 2018
Pro Focus LLC

I agree with this! K.I.S.S.

With graphics on a van, less is more. I've also see the guys who list ten different services on their vans. You don't need that. Logo, simple contact info, and a splash of color is all you should need. If your business name doesn't clearly reflect your services offered, then maybe something quick and simple to let people know who you are.

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UI
Undisclosed Integrator #1
Apr 09, 2018

Ok so everyone knows what I am working with. The HHR is my daily driver. The van pictured here was totaled. I have 2 other Transit Connects we recently bought and they are blank. We recently changed our name from Gotcha Surveillance to Gotcha Security.

 

We will change the company name, and lower copy on the HHR but keep the phone number and the "Eye".

For the black copy, we plan on "Alarms - Surveillance Cameras - Access Control - Installation - Maintenance"  or something similar.

 

The vans I plan on keeping the same design with the new name and copy unless we can figure a way to make the "Eye" big like the HHR.

 

Do we try to gear them toward residential clients? "Control your alarm from your phone?"

 

Go full wrap? A full wrap on each van is around $2500 versus $600 for lettering.

 

 

 

 

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Jon Jones
Apr 09, 2018

The point of branded vehicles is not to directly generate leads but to help build top of mind awareness.  It is another exposure point for people to see and learn your name.  The more people see your vehicles around town is another touch point with potential customers.  They are called on by your salespeople, see your vehicles around town, and if you are super lucky hear about a successful install you did with another customer.  These are all chances to try and build your name as a brand.

 

With recent changes to salespeople not being able to claim mileage next year, I also believe you should put salespeople in branded vehicles.

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U
Undisclosed #5
Apr 09, 2018

Logo should read...

 

DONT CALL 911 for SECURITY!  CALL US!

 

/facepalm

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Lynn Harold
Apr 09, 2018

As an attention-getter, you can always try a scaled-down version of the Samsung Safety Truck!  https://www.youtube.com/watch?v=6GNGfse9ZK8

 

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Keith Walker
Apr 11, 2018

Hire techs that drive like complete a-holes. You’ll dramatically increase the number of calls you get. Trust me.....

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