UTC Security Says, Unlike Usual, They Are Prioritizing Customers In 2018

Evidently, unlike 2014, 2015, 2016, 2017, where customers were not a priority, this year, they have been:

From an SSI interview.

This is a reflection of what's wrong with big companies. So many spend years abusing their customers and then pick 1 year out of 10 to try to not do that.

Related: Lenel Partners Angry, Lenel Does Not CareWorst Manufacturer Technical Support 2018

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***'* ***** *** *** of ***, *** **** I ****** *** ***** Edwards ****** **** ********** came **** ***. ** the *** *** * half ***** * ****** there, ***** **** *** "more ******** ** *** customer". "******** *** ******** experience." **** ** ****** meant ***, ** **** to ******** *******, ****** jobs *******, *** **** sure ** **-**** **** ever ** ***. **** make **** ** *** using **** *** ********.

********** ******* *** ****, they ****** ****** ** grow *** **** ******* business, ** ** ******** guys **** ****** ** to ***** *** ** do ****, *** *** to **** *** **** their **** *********** *** be *** ** *** fire ***** *** *** get ** *****.

**** ** *** * left *** *** ********* to **** *** ** owner ******** *******. 

 

*** ******* ** **** these *** ************ **** to **** ********* *******....**** will ****** ** *** priority *** ******** **** of * ******** ****** company .   ********** *** set *** ********* ************ is ******** ** ********* profit 

** ********* ************ *** bonus ***  **** ** a ****** ************ ******, then * ***** **** the ******** *********...*** **** will ***** ******

********** **** **** *** written *** ********** *** buzzwords ***** ****** ** align **** ***** *** client *******...**** ** *******, executive ******** ** ***** solely ** ***** **** three ****** ** ******

* ***** *** ******** of ***** ******** ** the ****** *** ******* the ******** ** ***** priority ** *** *** to **.

*** ******* ** **** it's ******, ******, ************ hard ******************** *** ********. *** the ****** *** ************, the ****** ** ****. 

*** ** *** ***** so?

*** ****** * ***** is **** *** ****** the ******* **, *** more ****** ***** **** have *** *** ****** it ** ** ******* that ***** ** **** quick ******* ****** **** prioritize ********* (*.*., ***** Lenel *** ***** *** face **** ********* ***** are ****** ** ****** by ********* **** **********).

**'* **** ** ** because **'* **** ** measure. ************* ****** ** what *** ****** ** top **** ****. *** in * *****, *** heavy ************, *** ****** at *** *** ****** manage ** ***********, **** is, ******* * ******** unit's ******** ************* *** worth ** ******* *** key *********** **********. ***** it's **** ** ******** customer ************ ** * spreadsheet, *** **** ** quantify (*** **** ******) profitability ** * ***********, then ************* ** **** middle ********** ** ***** to ******. 

*** ***'* **** **** your **** *** *** "this **** ** *** going ** ***** ** the ********" *** ****** it ** ******. *** can't **** *** ***** towards ******** ************ ***********, although ** ****** **** helps, ******* ********* ***** what *** ****** ************* *****. 

** *** ****** **** to ***** ** *** customer, *** **** ** find, *********, *** ******* people *** ******** ** that. *** **** ** create ******** **** ******* the ******** *** **** actually ******* ***** ********. And *** **** ** invest ** ***** **** don't ******** **** ** short **** *************, **** tech ******* *** ******** service. 

*** *** *****, *** example, **** *** ** focus ** *** ********, and **** **** ******** by ******* ******** *******, long ***** ***** *** any ****** ** ****** loyal. *********, *** *** its ******, ***** *** to ***** ** *** customer; **** **** ****** foot ******** ** *** ground **** ********** **** can ****** ********* ** the **** ** ****** dealer *** *** ****** manufacturers ******, ***** ******** product ******* ***** **** they ****** **** ******* new ********, *** ******* is ***** ****** **** returns *** ***** * problem, *** ***** ** isn't **** ***. ** return, ***** ********* ****** them **** *** **** of ********* ******* ** see ** **** **** forum. 

*** * ******* **** doesn't ******* ***** ** the ******** **** **** a **** **** **** changing ****. ** ***** years, *** * *********** restructuring ** ******* **** it ** *** ******* actually****.  

**'* *** * ****** of ****. **'* *** a ****** ** ****. It's * ****** ** inertia. *** *** ****** the ************, *** ****** it ** ** ******** it. 

*********, *** *** *** faults, ***** *** ** focus ** *** ********; they **** ****** **** soldiers ** *** ****** that ********** **** *** lavish ********* ** *** sort ** ****** ****** 

* ***'* ******** **** that *********** ** ********* but ********* ** *** operating ** ****** ******* commercial *****. ** ***** was ***** ** *** Chinese **********...

***:

***** **'* **** ** quantify ******** ************ ** a ***********,

*** (*** ******** *****) *** ****** * big ************ ****** ** the **** ***** ****** not **** *** **** it ** ******* ** security *************. 

*******, * ******* * new **********: ** *** ******** ******** Satisfaction ** *** *** Scores?

*** (*** ******** *****) *** ****** * big ************ ****** ** the **** ***** ****** not **** *** **** it ** ******* ** security *************.

** ** ******************* ******* ******** *******. But **** **** ****. How **** ******** ******* manufacturers ***** **** ***** to ******* **, *** alone ** ******** ***** it,***** ***? *** ****. 

*** **** ******** ***** at *** ******* *** fix **** ***** ****.