HIK are acknowledged as having excellent reliability. When a camera goes wrong at any time within the 5 3 year warranty you can have an advanced replacement delivered FOC and the faulty unit collected FOC. I checked this morning and if it’s a current model, it’s a straight swap, if it’s a superseded model you get it’s replaced model and if it’s obselete you receive a credit.
As an integrator we go back to back with this arrangement passing the benefit through to the client. Commercially, this hooks the client in for 5 years - allowing for all the additional works that come along. From the sharp end - that’s good business sense.
NOTICE: This comment was moved from an existing discussion: Most Respected Manufacturer Competitors
NOTICE: This discussion originally said 5 years but the member updated later saying it was only 3 years. As such, the title was changed.