DVTel's "Lifetime" Warranty Examined

Author: Ethan Ace, Published on Sep 29, 2011

DVTel has announced their new Quasar HD line of cameras will carry a "lifetime" warranty. In this case, lifetime comes with a catch. In this update, we look at the terms of this warranty, its definition of "lifetime", and how it compares to other cameras and total cost of ownership.

Warranty Terms

Simply stated in the announcement, DVTel will repair or replace a camera during its lifetime, no questions asked. "Lifetime" in this case has conditions. The warranty is valid from the date the camera model is released in general availability, until at least two years after the model is discontinued. In practice, this probably amounts to five or six years at maximum, as most models are current for three to four years.

There are some snags to this warranty, however. If a user purchases a Quasar camera at the beginning of its life, the warranty period may be five or six year. However, if another user purchases a camera a month before it is discontinued, the will effectively only have a two-year warranty, much lower than the normal perception of "lifetime". It is also unknown when a model would be discontinued, making betting on the lifetime warranty risky. Also, while these cameras are ONVIF-compliant, allowing them to be used on third-party systems, they are still not widely available as only DVTel's network of dealers may sell them.

Comparison to Manufacturers

Most manufacturers in the industry provide warranties for somewhere between one and three years. DVTel is obviously providing a much greater warranty period with this announcement, anywhere from about two to five times as long. Note that pricing for the Quasar series is in line with other major manufacturer offerings, such as Sony and Axis. This extended warranty is an advantage for DVTel against these competitors. Based on average failure rates, typically accepted at ~10% in years four and five, we suspect that the DVTel warranty may amount to a $100-150 advantage against similarly priced competitors, when considering total cost of ownership.

Comments : PRO Members only. Login. or Join.

Most Recent Industry Reports

VMS Server Sizing on May 25, 2018
Specifying the right sized PC/server for VMS software is one of the most important yet difficult decisions in IP video surveillance. In the past...
China: Foreign Video Surveillance Is Security Risk on May 25, 2018
The Chinese government has long acknowledged that foreign video surveillance is a 'risk to national security' and has increasingly and almost...
US House Passes Bill Banning Gov Use of Dahua and Hikvision on May 24, 2018
Today, the US House of Representatives passed H.R. 5515, a bill that includes a ban on the US government's use of Dahua and Hikvision. This follows...
Hanwha Wisenet X Analytics and VMD Test on May 24, 2018
Continuing our updated testing of camera analytics, we tested Hanwha's Wisenet X analytics for over two weeks in multiple scenes, indoors and out,...
Ambitious Mobile Access Startup: Openpath on May 24, 2018
This team sold their last startup for hundreds of millions of dollars, now they have started Openpath to become a rare access control small...
Amazon's "Dangerous New Face Recognition Technology" Says ACLU on May 23, 2018
The ACLU has caused a stir, with a new report Amazon Teams Up With Law Enforcement to Deploy Dangerous New Face Recognition Technology,...
Software Only VMS vs NVR Appliances on May 23, 2018
Should you buy your own PC/server and load VMS software on it or get a turnkey appliance (both hardware and software, e.g., NVR, Hybrid DVR) from a...
Buy Arecont: Top Bid $10 Million Cash on May 22, 2018
Last year, Arecont had a deal for a purchase price of $170 million (see Failed Arecont China Acquisition). This year, Arecont has a deal for a...
Installing Box Cameras Indoors Tutorial on May 22, 2018
This tutorial starts our physical installation for video surveillance series, starting with Box Cameras, one of the oldest and most basic types....
The Hikvision Smart Classroom Behavior Management System on May 22, 2018
Hikvision's rapidly growing offering of analytics, which we most recently examined with Hikvision's ethnic minority analytics, is now going into...

The world's leading video surveillance information source, IPVM provides the best reporting, testing and training for 10,000+ members globally. Dedicated to independent and objective information, we uniquely refuse any and all advertisements, sponsorship and consulting from manufacturers.

About | FAQ | Contact