#1, there are definitely some fans and, in particular, some positive comments even in the most recent Arecont favorability results.
Some positive themes we hear:
- Reliability has gotten better since the horror times and is generally not a concern (though some debate this)
- Their project registration discounts can be significant (much deeper than competitors), which can be helpful in beating Axis and other bigger names
- Their variety of multi-imagers, including the omnis, which are still rare, help them better design larger / outdoor jobs.
In our area it seems to be popular with electrical contractors, larger companies slowly switching from analog, companies that dabble in security, and companies which rely upon the distributor for design. Anixter can lead with Axis but their sibling Accutech has been pushing Arecont in our area for a while to gain some traction. I have also noticed some AV firms seem to like them still with one partner AV firm recommending them to me. I had to LOL. I would say circa 2012-2014 it peaked and has been declining. Integrators who don't know better now have Hikvision to fulfill their cheap / no frills requirements.
We have a large healthcare customer (hospitals, clinics, etc.) that love Areconts, mostly the panoramics. I've always thought that Areconts at least had a really good image, but integrators seem to dislike them so much because they have to work with them. The customer likes them because they don't have to deal with all the troubles, they just call someone else to handle them.
Just my two cents.
I hate them, but they are very popular in the k-12 world because a lot has to do with licensing and the way VMS's handle them. For example, an Arecont Multi Imager for $1200.00 in a hallway intersection gives you 4 camera views for $1200.00, one switch port, and one camera license. So when the school districts tend to like them, we as installers and tech guys still hate them.
A Hanwha Techwin or Hikvision camera with four independently adjustable lenses (like the Arecont SurroundVideo Omni series) would sink Arecont.
One Arecont rep made a good point. He said that product registration helps ensure no other better undercuts you for the project since Arecont does not have a traditional tiered dealer discount model.
They are JUNK. Fail left and right.
Had a support ticket with them that took over 6 months for them to troubleshoot. They still never found the problem and I dropped the case and bought an Axis Camera instead.
Unusable as far as I'm concerned. No second stream/codec output. Which, btw, is absurd at this point in time.
Well, I guess that answers that question.
I disagree. The company that I work for installs Arecont almost exclusively. It integrates well with Exacq and Milestone. I don't keep track of percentages but I would guess-tamate a 2% - 3% fail rate overall. The Microdome series tends to have a higher fail rate and those would appear more to be QC issues from the factory. We rarely see problems with the box cameras and the panoramas. One of the above poster mentioned no extra streams. We are seeing multiple stream capability on all Areconts. I may have mis-understood this persons comment though. Another reason I like them is the fact that they don't run a Linux OS. Now, Let me qualify that by saying I am no programming expert. Our Arecont rep told me that and they supplied us with documentation stating that. So, it would seem to make it a little tougher to hijack these cameras. Overall, I give them a B- to a B.
Reliability has gotten a lot better. We don't notice too big of a difference in failure rates compared to other major brands. You can do a lot of unique things with their multi-sensor Omni G2s using far fewer licenses and cabling. Made in USA is a big plus on government projects.
We were initially very frustrated with Arecont's NVR software, but later we bought ExacqVision to drive the cameras. The devices themselves have worked fine, we've had no hardware issues in 8 years other than the plastic panoramic camera globes yellowing over time.
The most important thing to my company is that they are American made. Not only are we supporting domestic industry, by buying an American made device we are not seriously concerned about potential industrial espionage via some hidden back door. Companies doing sensitive work (or government entities) need to consider this.
I've been trying to decide both whether and how to respond to this question.
First, I feel like we have to define what "fan" means. For me, as an integrator, I'm a "fan" of what works for my customers. That means both whether it is fit for purpose, and whether it meets their budget. While I would love to sell either Genetec+Axis or end-to-end Avigilon because I think they are the best overall solutions for 99% of customers out there, they are also (by far) the most expensive.
Second, while I would consider the multisensor cameras the "anchor" of Arecont for me -- that is, what keeps me using them frequently -- I have used their standard cameras with good success overall as well. For us, they are a good option that is a mixture of budget-friendly, solid image quality, and the features needed for most situations. Not all, mind you, but most. We have had very low failure rates across the board (only one that I know of off the top of my head), and the one unit that did fail early on was replaced ASAP by Arecont with little hassle.
So, yes -- I guess you could say I am a "fan" of Arecont, insomuch as they fill a need for us. If something better -- which is to say, less expensive, more functional, more reliable, or any number of other areas that mean "better for my customer", then I will probably switch. As of now, I haven't found anything that compares to Arecont when it comes to being both budget-friendly and having a wide variety of options.
Yes , Great company, Good Products, Long standing reputation, Backs their products , great technical support
We have had no problems with them as a company or products.
All company's have their share of product failures, product software problems. People Problems , So Expect some failures.
That s a normal part of life.
and if you or anyone out there has been in this business very long you see this.
Time Proven . Reputation Driven. Stability
Not like some others which get constant money infusion s to keep the surface from showing what s really going on.
Any company can prop up with false fronts and mirrors , cloaks to keep the damages from showing to the public.
It takes Integrity to keep up and not let the failures take you down.
Staying in the Game for the Long Run
Steal my bandwidth in low light, make my processor give up the fight. Techs take twice the time to dial it in, I am not a fan where do I begin.
Probably the worst tech support I've ever dealt with. Had a case in for months didn't hear back. Followed up multiple times with no response. Finally noticed new firmware for the camera in question. Installed it and the issue was fixed. It would have been nice to know they fixed the issue.
There cameras are extremely bare bones. They have no support for HTTPS, IP filtering or SNMP. They only include two user profiles that are not turned on by default.
The list goes on.
Thanks for the information, though I was intending the thread more for people who actually liked Arecont, given there seems to be plenty negative to say, but I was more interested and curious in what the small statistical number of people found positive enough to make Arecont among their top choice in cameras. For example, did they experience the same amount of problems as other people who disliked Arecont, but just found they got better service? Did they get a lot of help from Arecont in acquiring new business, enough that it made up for camera issues? Or did they seem to get luckier than other people on the quality issues?