Well then, i'll put Paxton on my worst products list due to lack of decent support. I've had two major issues with them. They're great for simple systems that just open and close doors. the minute you want to use the more advanced features or want to try an integretion, you're on a slippery slope. Examples:
1/ Their 'Time Sheet' functionality, which is only avalilable in the paid version of the software by the way, at first had a major bug in it. They're in the UK, I'm in Belgium. They use semi collons where we use point and vice versa. This made their software crash because numbers were adding up and became to bi for the software to handle it. We told them this was the root cause of the issue we had. It took them three months to admit it was their problem and another three to resolve it. And of course, they never had seen this problem before...
2/ Integration with Ievo fingerprint readers. Expanded an existing system and added Ievo finger print readers to it. Again software issues between Net2 and Ievo. Off course, their are two partys involved here but if you sell it as an integrated solution, that shouldn't matter. Anyway, installed the system in september 2014. Three weeks ago they admitted there was an issue, the one we pointed them to a couple of months ago. Will probably be fixed in the next version. When that will be? No idea, they can't say. The customers installation still isn't working as it should more than 6 months after initial install!!
3/ Upgraded Net2 on a windows 2008R2 Sp1 server. The installation fails: sent the install log to tech support and got the reply 'the problem is in the MS SQL 2012 installation, install that first and then try again'. The SQL installer however isn't available in their download package. I need to find it 'somewhere' and fix it myself. It's not their product. That's right but they use it and sell it with their Pro version of the software. In that case, i expect them to support it.
Paxton is out for me for new project that require more than opening a door with a badge (and for others as well)