ZeroEyes' False Alert Causing A School Lockdown Examined

Published Nov 03, 2023 13:53 PM

While ZeroEyes has a 24/7 operation center reviewing alerts before passing them to its customers, a Texas school district had a lockdown caused by ZeroEyes' false alarm. But what caused the alert, and what can be done to prevent future false alarms?

IPVM Image

In this report, we examine the false alarm and what caused it, including comments on the incident from ZeroEyes' CEO, Mike Lahiff.

Executive *******

***** ******** **** **** **** ***** alerts ******* ** ********* *** * "very **** ********" *** ****, **** incident ********** ********* *********** *** *****-***** gun ********* *********, **** ** ****** location, ******* *******, ******** **********, ***.

*** ******* ***** ***** ********' ********* that *** ** *** ********:

IPVM Image

*** *********** ** **** ***** *******, camera *****, *** ******** **********, **** of * ****** ***** ** ****** the *****, *** ********' ********* ** review **** ******* *** *********** ** this ********* ***** ********* ** * school ********.

*** ********* ****** ** * ******** caused ** * ***** ***** *** be ****** *** ********' ****** ******. As **** ******* *** ******* ** implant **** **********, **** **** ** be ***** **** ******* ***** ************, false ****** ** ******.

**********

*** ******** **** ***** ** *****' Brazoswood **** ****** (~* **** ******* of *******) ** ******* **** ****** school ****-*** *****, ***** ******** ** * ***** **** outlet. ****** * **** *******, ** November ****,*** ******** ************* ***** ** *** ****-***** ******** government ***** ** ~$***,*** ***** ** used ** ******** ********' ******** ** the ********. ** *** **** ** the ************, ******** ********* **** ********* on * "***** ** *** ******** cameras ****** *** ********’* ******** ****** locations", ** *** ******* ***** *****:

IPVM Image

***** ** ******* ******* ***** *** camera ** $** (***** ** *** range ***** ** **** ** *** company's ***), ** ******** *** ******** for *** ******* ***** *** ******** ~$73,000 *** ****.

Background: ******** ***** ********** *******

***** ** *** ***-************** ********** ****** ******** ********** *** ****, ***** **** ******** through * **** *******, ** *** case ** * ******, ** ******** does *** *********:

(*) ***** *** ****** ** ****** officials ******* *** ***/********* ***/** ***

(*) **** * ****** ******** ** make **** **** *** ***** ** received ** ** ******** *** ***** if *** ****** *** *** ****** it

(*) ***** * ***** **** (****** safety ********* *****) ** ****** ***** the *********

****, ** ***** ******* *** ******** in * ******* **** *** ******** policy:

IPVM Image

***** **** ***** ***** ******** *** resulted ** * ********, *** (*****-**-***-**** central **********) ** * *** ****** solution *** ******** ** ******* ***** alarm ** *** ****** / ***-**** invariably ***** ***** **** ******, ****** the ****** *********.

** *** ***** ** ****** "***-******" or "********** *** *********** *********," ** does *** **** ****** ******* *** platform ** **** ****. ** **** informs * ****** ******** *** ***** an ***** ***** *** *****. ** example ** **** ** ***** ************ is ***** *****:

IPVM Image

First ********* ***** *****

***** *** ********,*** ******** **** *** ***** **** station**** ***** ***** **** ***** ********** that ********' ********* ****** *********, **** was *** ***** ********* ***** *****:

** *** **** ******* ****** ***** installing ********,the ****** *** ******** ***** ****** ** ********* ******* **** **** ********* before any alerts were sent to our officials after the staff of ZeroEyes had reviewed the images. However, ********* *** *** ***** ******** ***** * ******** *** ******** ******. [emphasis added]

*******, ****** ** ****** ***** *******,* ****** ******** ************ *** **** * "***** *** of *** ******* ** ***** **** not ******":

We've **** **** ******* **** *** ******* [ZeroEyes]. It has picked up on various toy guns and even on a slide on some of our officer training that was done. ... We've **** **** ******* **** **** [ZeroEyes Operation Center, or ZOC] evaluating ******* ** *** **** ****** ** **** * **** ***. They're going to pick up some weapons, maybe our officers, maybe a toy, but then they have to make a quick decision on whether to dispatch our police to the scene, and they've **** * ***** *** ** ********* *** ******* *** ** ******* *** ***** ** **'* *** ******. So again,it's * **** *******, ** **** ********** ** **, and we continue to use it to monitor and keep our kids safe. [emphasis added]

ZeroEyes ****** ** ***** ********

******** *** **** **** **** *** company ******** *** *********' ******** ** alert ****** *********, ******* **** * false ***** ** "*** **********" ** ignoring * ********* ***** **** ***** turns **** * ********:

** ********** *** *********** ** ******* out **** ** *** * ***** positive, ***we ***** ** *** ******** based on the image we captured, and believe ** ** *** ********** ** ******** * ********* ****** **** ***** *** ** ** ****. We learn and get better every day [emphasis added]

** ******** ** ********, **** ******* that *** ****** ** *** ******* looked **** * ****** **** ******* review ** *** *****.

False ****** ****** ** ****** *** *** ***********

******** ********* ** **** **** * person ** **** ******** *** *** carrying ********, *** ******* *** *** positioning ****** *** *****.

**** ********** *** ********** ** ***** gun ********* ********* *******, ***** ** will ******* ******* ** *** ******.

IPVM Image

Contributing *******

**** ******** ***** **** ***** *** four **** ******* ************ ** **** false ***** ******* *** ********:

  • **** ***** *******, *** *** (**** than ** *** *********)
  • **** / ****** ******** ********** *** shadows
  • **** ** * ****** ***** ** confirm *** *****
  • **** ** ********' ******* ** ****** live ******* ** ***** ***** ******/***** the *****

Poor ***** *******, *** ***

*** ******'* ******** **** *** *** detection *** **** **********, *** **** estimates **** *** *** (******-***-****) *** less **** ** ***. ** ********, gun ********* ********* ******* ******* * minimum ** ~** ***.

*** ******* *** *** ******* ** whether **** ************ *** ********' ********** but **** **** ******* ** ***** 720p **********:

*** ****** ******* [**] *** ******, the ****** ****** ** ********* ** a ********.We ******* ******* ** ******* **** ** *****. All images are subject to multiple variables such as indoor, outdoor, lighting, etc. Most outdoor cameras from 9-12 feet are within optimal range, but angles, zoom, and field of view all come into play as well. The shadows and time of day played into this scenario. [Emphasis Added]

Uneven / ***-********* ********** *** *******

****** / ***-******** **********, * **** difficult ******* *** *** ******** ** resolve **** ***** *******, **** ********** factors **** *********** ** **** ***** detection. ** ** **** ** ******** the ***** ******* ********** ** *** area ** *** ****, *** ***** on *** *****, *** ******** *** uneven, *** ******* **** **** *** nearby *********, **********, *** *** *******'* body.

**** *** ****** (*** ** **** case, *******) ************ *** *** ******** and *** ** ****** ** ****** weather, **** ** ******** ** *** early *****, *** ******* ** **** posts, ***.,

Lack ** * ****** *****

***** *** ******* **** **** **** "almost ***** ******** [***] **** ******* with *********** ****** ** ********," ********' CEO ********* ****, ** **** ****, they *** *** **** "** ***** image **** ** *********** ****."

*** ******* *** *** ******* ******* this *** ******* ** * **** of ** *********** ****** ** * lack ** ********* **** ** *********** camera. ** ***** **** * ****** camera ***** **** ****** ** ******* this ***** ******* ********** / ********.

ZeroEyes ****** ****** **** ****/***** *****

*** ** ******* ********, ******** **** not ****** **** ***** ** ******* or ***** ***** ******/***** *** ********* to *** **** ******* ***** *** alarm, ** *** *** **** ****:

For *** **** ** *******, ** ** *** **** ****** ** **** ***** *****. Sometimes we talk to customers who have real-time access to their video footage, but that is situation-dependent. [emphasis added]

** ******** ******** *** ***** ** be ******** ** *** *** *********, unlike *** ******************(********** ******), *** ****** *****-***** ********** ******* or *** ****** ****** ** ****** the ******, **** ****** *** **************'* ability ** ******* ***** ** **** alarm *** **** ***** ********* *** alert **** ********.

*** **** **** ********* ** ***** happened ** *** ******* ***** **** also ********** ***********, *.*., (** ***** at ***** *********** ** **** *** live / ******** ******* *******).

Outdoor ************* *** *****

******** **** **% ** ****** ********* taking ***** *******, ** ***** ***** *** ******* to *** ******** (** ***** *** detection *********) ** ***** ******** *******. Still, *** ********** *** *** **** complex **** ******, ***** *** ********* has ********** ********, ****** *** / shorter ********* ** *** *******, ** higher ****** *******.

**** ************** ******* *** ******** ********** can ****** *** ********* ***********, ** anything **** ***, ******, ** **** of ******** *** ****** *** ***** quality ** *********** ** *** *********.

Higher ***** ** ****** **** ** * ***** *****

***** *** * *** **** ** negate ***** *******, **** ** ********** more ******* ** ******** ********, ****** these **** ******** *****. *******, **** increased ****** ******* ***/** ******/ **** lighting, *** ****** ** '**/**' ********** can ** *******.

Potential ************ *** ********

***** ** **** *****, **** **** a *** ********* ************ **** ******** can ********* ** ****** *** *********** of ***** ****** ********** ** *********.

*****, ******** *** ****** **** ******* or ***** ***** ***** (~* ******* will ******* ** **** *****) ** get **** ******* ***** *** *****. However, **** ****** ********* *** ******* being ******** *** ********' *******, **** can **** ** ******** **** *** community. ** *******, ******** *** ***** this ** ** ****** *** ********* customers, *** ********* *** *** *********** with ** *** *** **** ******* to ****** *** *********** ** * false ***** **********.

******, ** ***** ** ** *********** camera **** *** ****** **** **** the *********, ******** *** ****** * snapshot ** *** ****** ****** ********** of ******* ** *** * ********* or ***.

** *** **** ** *** ******* school ********, ** *********** ****** ****** would *** **** ******* ******* (*********** that ********* *** ****** ** *******). While *** **** ** ***** **** an *********** ****** ****** ******* ************, the ******* ** ****** * ******** from ** *** ******* ****.

**** ******* ***** *** ****** * significant ****** ** ******** ********** *** the ***** ****** *******.

*******

***** **** ***** *** **** *** other ******** ***** ****** ******* ********, with *** ******* *** ** *** detection *********, **** ****** *** ****** to **** **** ******** *** ***********.

****** ****** **** ***** ** * multi-million ********** ********, ******* ****** ********* assess ******* **** *** ****** *** most ************ ********** *** *** ******** to ******* ** (**** ******* ** cameras, **** ********, ***.). *********, **** are ** **** ** ****** ***** alarm ******, ***** *** **** * severe ****** ** ******** *** *****'* mental ******.

Comments (10)
UM
Undisclosed Manufacturer #1
Nov 07, 2023

*'* ***** **** ** ***** **** a ******, **** ** *** *** human ******* **.

* ****** **** *** ******* ***** be ** ***** *** * ****** detection/escalation....

(2)
Avatar
Dennis Dyer
Nov 08, 2023

**** *** ** **** *** ***** this ** ***** - **** ****** and *** **** ******* ** "**** on" ***** *******, ********, ***** *** 1 ******* ** *****. **** ** an *********** ****** **** **** ******* more ********* *********** ** *** *** 30ppf *******. ******* ***** *******, **** will ******** ** ****** *** **'* the ************** ** *** ****** ** insure *** ***** ******* ** ******** before **** ****** * ******* ******* for ********** * ****** ****'* *** up ** ****. ***** ****** *********, easy ***.

JH
John Honovich
Nov 08, 2023
IPVM

*** ***** ******* ** ******** ... Great ****** *********, **** ***.

****** *** ** ** ** **** fix? * **** **** ******* ***** to ** ************ ********* ** ******* image ******* ******** ***** ** ** hard ** ******* ********, *** *** areas **** ** ** ** *****, meaning *********** **** *** ** ***********, without ******** ************* **** ***** (*** even ** *** ** ****, ***** are ***** ********/****** ******).

UI
Undisclosed Integrator #2
Nov 08, 2023

* ***** ****** ********* ***, ** anyone, *** ******** ****** ** **** false *****? * ******'* **** ******** in ** **** ******* **** ******* than "****** **** ******."

* "******* *******" ******** ***** **** is ********* ***** ***.

*** ******* ******'* "*** ****** ****" analogy ** ***** *****; **** ******** depends ** *** ********* **** ******* **** ******** ********** a ****, ******* **** *** *********. *** *** **** ****.

** ** ** ****** ***** ***** of *** ******'* *************, ** **** as * ************* ** **** *** difficult *** ******-********* **** **, **** for *******. ** *** *** **** tell ***.

*** ****** ********* ****** ** ****** complex ****** ********* **** **** * non-zero ** (***** ********) ***** **** - **** * ****** ******** ** multiple ****-**-**** ******* ********* *** *********** a ******. **** ****** *** "**** like * ****," ********** ** ***.

** **** ****, ***** ********, ****** review, *** ****** ** *** ****** official ******* ** ***** *** ****** as ********, *** ***** ** ***** by ******* **** *** ******.

***** **** *** ** ************ ** it *** ***** ** **** * single ***** ** *********, *** ****'* what ******* ** "********* ** *******" situations **** *****'* ** ******* ** look ****** *****. ** ******** *** the ******'* **** ******, **'* ***** only ******.

**** *******, *****, ** ***** ** a ******** ***** *** **** **** one ***** ** ********* *** **** one ****** *** ********?

***** ********** *** *********** ** *****. It's * **** ****** *** ** be ***********, **** *** *** ***** it.

(2)
U
Undisclosed #4
Nov 09, 2023

** ** ** ****** ***** ***** of *** ******'* *************, ** **** as * ************* ** **** *** difficult *** ******-********* **** **, **** for *******.

***** ** *** ******'* *************this ** *** - though it certainly is a demonstration of just how difficult the threat-detection task is - because there are numerous variables (as mentioned by others in this string) that can not be controlled, that directly inhibit these weapon-detection analytics effectiveness.

U
Undisclosed #4
Nov 09, 2023

** **** ****, ***** ********, ****** review, *** ****** ** *** ****** official ******* ** ***** *** ****** as ********, *** ***** ** ***** by ******* **** *** ******.

**** ** ******* *** * ***** that ***** ** ****** ***** ** these ***** ** *********.

**** ***** ***** ** *****, *** in *** **** *****all ** **** ***** **** *** **** **** to have any kind of impact on the incident.

***** ** *** * ***** *****-**-***-**** is ** *********** ******** **** **** exists (*** ** ******** ** * positive *****) ******* *** ********* *** not ****** ****** ** **** ******* the *****-**-***-****-*********-****.

UI
Undisclosed Integrator #3
Nov 08, 2023

* ***'* *** *** **** **** cannot ******* * * ** * second **** ** *** ********* ******* of * ****** ********? **** ***** have ***** **** ***** ** ** weapon. ** ** *** **** **** and ** ****** *** ****** *******

(1)
U
Undisclosed #5
Nov 09, 2023

*********** ****** ********, *********, *** ****** psychologist ************* (*** ** ******* *******) understand **** ***** *** ****** ************** with ****** ******, *********, ***. **** not **** ***** **** ****-** ******-******** experience, *** **** ******** *** **** practice *************** **** ****** **** ** the ******** *********** ** ****** *************, National *********** ** ****** ******** ********, and **** ******. **** ****** *** going ** *** ** *********** ********** and *********** ** ****** ******.

************* **** **** ** * ************* is *** ********* ****** **** ******** on *****-******** ******, *********, *** ****** safety ********. **'* * ***** ********* act, *** ******* *** ****** ********. IPVM's ******* ** * ********** *** balanced **********.

(1)
UM
Undisclosed Manufacturer #6
Dec 06, 2023

**** *** ********** ***** ** **** - *** **** ****** ***** ** being **** ******* ** *** ****** (e.g. * ****** *** ****** *** period ** * *******)?

** *** ***** ***** ******** ****** and **** * *****(*) **** **** confidence ** ***** **** *** ************?

Avatar
Morgan H
Dec 06, 2023

**** **** ** **** ** ***** to ******, **** ***** ****** *** also ******* **** ** ****.

***** ***** ** * ********* ******** that ******** ****** **** **********, ******* lighting, ******* ********, ******** ******, ******* of *****, *** *** ******** **** by ****** *** ******** **** ** there, **** **** ********* ***** **** be ****** ****** **** **** **** a ***** ********. ***** *** *** a **** *** ***. *** ***'* imagine **** ** *** ***** ** monitor *** ****** ****.

* *** **** *** **** * monitoring ****** *********** * ****** ** being ***** ** **** * ******** in ******* *** ****** ***** ** make * ******* ** **** *** going ** ***** ** *** **** side, **** ** ***** **** **** out.

** *** ***** ** **** **** a **** ****** ****** ** **** but *** *** *** ** *** going ** **** ** **** **** the ******* **** ******* ** *******.