ZeroEyes' False Alert Causing A School Lockdown Examined
While ZeroEyes has a 24/7 operation center reviewing alerts before passing them to its customers, a Texas school district had a lockdown caused by ZeroEyes' false alarm. But what caused the alert, and what can be done to prevent future false alarms?
In this report, we examine the false alarm and what caused it, including comments on the incident from ZeroEyes' CEO, Mike Lahiff.
Executive *******
***** ******** **** **** **** ***** alerts ******* ** ********* *** * "very **** ********" *** ****, **** incident ********** ********* *********** *** *****-***** gun ********* *********, **** ** ****** location, ******* *******, ******** **********, ***.
*** ******* ***** ***** ********' ********* that *** ** *** ********:
*** *********** ** **** ***** *******, camera *****, *** ******** **********, **** of * ****** ***** ** ****** the *****, *** ********' ********* ** review **** ******* *** *********** ** this ********* ***** ********* ** * school ********.
*** ********* ****** ** * ******** caused ** * ***** ***** *** be ****** *** ********' ****** ******. As **** ******* *** ******* ** implant **** **********, **** **** ** be ***** **** ******* ***** ************, false ****** ** ******.
**********
*** ******** **** ***** ** *****' Brazoswood **** ****** (~* **** ******* of *******) ** ******* **** ****** school ****-*** *****, ***** ******** ** * ***** **** outlet. ****** * **** *******, ** November ****,*** ******** ************* ***** ** *** ****-***** ******** government ***** ** ~$***,*** ***** ** used ** ******** ********' ******** ** the ********. ** *** **** ** the ************, ******** ********* **** ********* on * "***** ** *** ******** cameras ****** *** ********’* ******** ****** locations", ** *** ******* ***** *****:
***** ** ******* ******* ***** *** camera ** $** (***** ** *** range ***** ** **** ** *** company's ***), ** ******** *** ******** for *** ******* ***** *** ******** ~$73,000 *** ****.
Background: ******** ***** ********** *******
***** ** *** ***-************** ********** ****** ******** ********** *** ****, ***** **** ******** through * **** *******, ** *** case ** * ******, ** ******** does *** *********:
(*) ***** *** ****** ** ****** officials ******* *** ***/********* ***/** ***
(*) **** * ****** ******** ** make **** **** *** ***** ** received ** ** ******** *** ***** if *** ****** *** *** ****** it
(*) ***** * ***** **** (****** safety ********* *****) ** ****** ***** the *********
****, ** ***** ******* *** ******** in * ******* **** *** ******** policy:
***** **** ***** ***** ******** *** resulted ** * ********, *** (*****-**-***-**** central **********) ** * *** ****** solution *** ******** ** ******* ***** alarm ** *** ****** / ***-**** invariably ***** ***** **** ******, ****** the ****** *********.
** *** ***** ** ****** "***-******" or "********** *** *********** *********," ** does *** **** ****** ******* *** platform ** **** ****. ** **** informs * ****** ******** *** ***** an ***** ***** *** *****. ** example ** **** ** ***** ************ is ***** *****:
First ********* ***** *****
***** *** ********,*** ******** **** *** ***** **** station**** ***** ***** **** ***** ********** that ********' ********* ****** *********, **** was *** ***** ********* ***** *****:
** *** **** ******* ****** ***** installing ********,the ****** *** ******** ***** ****** ** ********* ******* **** **** ********* before any alerts were sent to our officials after the staff of ZeroEyes had reviewed the images. However, ********* *** *** ***** ******** ***** * ******** *** ******** ******. [emphasis added]
*******, ****** ** ****** ***** *******,* ****** ******** ************ *** **** * "***** *** of *** ******* ** ***** **** not ******":
We've **** **** ******* **** *** ******* [ZeroEyes]. It has picked up on various toy guns and even on a slide on some of our officer training that was done. ... We've **** **** ******* **** **** [ZeroEyes Operation Center, or ZOC] evaluating ******* ** *** **** ****** ** **** * **** ***. They're going to pick up some weapons, maybe our officers, maybe a toy, but then they have to make a quick decision on whether to dispatch our police to the scene, and they've **** * ***** *** ** ********* *** ******* *** ** ******* *** ***** ** **'* *** ******. So again,it's * **** *******, ** **** ********** ** **, and we continue to use it to monitor and keep our kids safe. [emphasis added]
ZeroEyes ****** ** ***** ********
******** *** **** **** **** *** company ******** *** *********' ******** ** alert ****** *********, ******* **** * false ***** ** "*** **********" ** ignoring * ********* ***** **** ***** turns **** * ********:
** ********** *** *********** ** ******* out **** ** *** * ***** positive, ***we ***** ** *** ******** based on the image we captured, and believe ** ** *** ********** ** ******** * ********* ****** **** ***** *** ** ** ****. We learn and get better every day [emphasis added]
** ******** ** ********, **** ******* that *** ****** ** *** ******* looked **** * ****** **** ******* review ** *** *****.
False ****** ****** ** ****** *** *** ***********
******** ********* ** **** **** * person ** **** ******** *** *** carrying ********, *** ******* *** *** positioning ****** *** *****.
**** ********** *** ********** ** ***** gun ********* ********* *******, ***** ** will ******* ******* ** *** ******.
Contributing *******
**** ******** ***** **** ***** *** four **** ******* ************ ** **** false ***** ******* *** ********:
- **** ***** *******, *** *** (**** than ** *** *********)
- **** / ****** ******** ********** *** shadows
- **** ** * ****** ***** ** confirm *** *****
- **** ** ********' ******* ** ****** live ******* ** ***** ***** ******/***** the *****
Poor ***** *******, *** ***
*** ******'* ******** **** *** *** detection *** **** **********, *** **** estimates **** *** *** (******-***-****) *** less **** ** ***. ** ********, gun ********* ********* ******* ******* * minimum ** ~** ***.
*** ******* *** *** ******* ** whether **** ************ *** ********' ********** but **** **** ******* ** ***** 720p **********:
*** ****** ******* [**] *** ******, the ****** ****** ** ********* ** a ********.We ******* ******* ** ******* **** ** *****. All images are subject to multiple variables such as indoor, outdoor, lighting, etc. Most outdoor cameras from 9-12 feet are within optimal range, but angles, zoom, and field of view all come into play as well. The shadows and time of day played into this scenario. [Emphasis Added]
Uneven / ***-********* ********** *** *******
****** / ***-******** **********, * **** difficult ******* *** *** ******** ** resolve **** ***** *******, **** ********** factors **** *********** ** **** ***** detection. ** ** **** ** ******** the ***** ******* ********** ** *** area ** *** ****, *** ***** on *** *****, *** ******** *** uneven, *** ******* **** **** *** nearby *********, **********, *** *** *******'* body.
**** *** ****** (*** ** **** case, *******) ************ *** *** ******** and *** ** ****** ** ****** weather, **** ** ******** ** *** early *****, *** ******* ** **** posts, ***.,
Lack ** * ****** *****
***** *** ******* **** **** **** "almost ***** ******** [***] **** ******* with *********** ****** ** ********," ********' CEO ********* ****, ** **** ****, they *** *** **** "** ***** image **** ** *********** ****."
*** ******* *** *** ******* ******* this *** ******* ** * **** of ** *********** ****** ** * lack ** ********* **** ** *********** camera. ** ***** **** * ****** camera ***** **** ****** ** ******* this ***** ******* ********** / ********.
ZeroEyes ****** ****** **** ****/***** *****
*** ** ******* ********, ******** **** not ****** **** ***** ** ******* or ***** ***** ******/***** *** ********* to *** **** ******* ***** *** alarm, ** *** *** **** ****:
For *** **** ** *******, ** ** *** **** ****** ** **** ***** *****. Sometimes we talk to customers who have real-time access to their video footage, but that is situation-dependent. [emphasis added]
** ******** ******** *** ***** ** be ******** ** *** *** *********, unlike *** ******************(********** ******), *** ****** *****-***** ********** ******* or *** ****** ****** ** ****** the ******, **** ****** *** **************'* ability ** ******* ***** ** **** alarm *** **** ***** ********* *** alert **** ********.
*** **** **** ********* ** ***** happened ** *** ******* ***** **** also ********** ***********, *.*., (** ***** at ***** *********** ** **** *** live / ******** ******* *******).
Outdoor ************* *** *****
******** **** **% ** ****** ********* taking ***** *******, ** ***** ***** *** ******* to *** ******** (** ***** *** detection *********) ** ***** ******** *******. Still, *** ********** *** *** **** complex **** ******, ***** *** ********* has ********** ********, ****** *** / shorter ********* ** *** *******, ** higher ****** *******.
**** ************** ******* *** ******** ********** can ****** *** ********* ***********, ** anything **** ***, ******, ** **** of ******** *** ****** *** ***** quality ** *********** ** *** *********.
Higher ***** ** ****** **** ** * ***** *****
***** *** * *** **** ** negate ***** *******, **** ** ********** more ******* ** ******** ********, ****** these **** ******** *****. *******, **** increased ****** ******* ***/** ******/ **** lighting, *** ****** ** '**/**' ********** can ** *******.
Potential ************ *** ********
***** ** **** *****, **** **** a *** ********* ************ **** ******** can ********* ** ****** *** *********** of ***** ****** ********** ** *********.
*****, ******** *** ****** **** ******* or ***** ***** ***** (~* ******* will ******* ** **** *****) ** get **** ******* ***** *** *****. However, **** ****** ********* *** ******* being ******** *** ********' *******, **** can **** ** ******** **** *** community. ** *******, ******** *** ***** this ** ** ****** *** ********* customers, *** ********* *** *** *********** with ** *** *** **** ******* to ****** *** *********** ** * false ***** **********.
******, ** ***** ** ** *********** camera **** *** ****** **** **** the *********, ******** *** ****** * snapshot ** *** ****** ****** ********** of ******* ** *** * ********* or ***.
** *** **** ** *** ******* school ********, ** *********** ****** ****** would *** **** ******* ******* (*********** that ********* *** ****** ** *******). While *** **** ** ***** **** an *********** ****** ****** ******* ************, the ******* ** ****** * ******** from ** *** ******* ****.
**** ******* ***** *** ****** * significant ****** ** ******** ********** *** the ***** ****** *******.
*******
***** **** ***** *** **** *** other ******** ***** ****** ******* ********, with *** ******* *** ** *** detection *********, **** ****** *** ****** to **** **** ******** *** ***********.
****** ****** **** ***** ** * multi-million ********** ********, ******* ****** ********* assess ******* **** *** ****** *** most ************ ********** *** *** ******** to ******* ** (**** ******* ** cameras, **** ********, ***.). *********, **** are ** **** ** ****** ***** alarm ******, ***** *** **** * severe ****** ** ******** *** *****'* mental ******.
**** *** ** **** *** ***** this ** ***** - **** ****** and *** **** ******* ** "**** on" ***** *******, ********, ***** *** 1 ******* ** *****. **** ** an *********** ****** **** **** ******* more ********* *********** ** *** *** 30ppf *******. ******* ***** *******, **** will ******** ** ****** *** **'* the ************** ** *** ****** ** insure *** ***** ******* ** ******** before **** ****** * ******* ******* for ********** * ****** ****'* *** up ** ****. ***** ****** *********, easy ***.
*** ***** ******* ** ******** ... Great ****** *********, **** ***.
****** *** ** ** ** **** fix? * **** **** ******* ***** to ** ************ ********* ** ******* image ******* ******** ***** ** ** hard ** ******* ********, *** *** areas **** ** ** ** *****, meaning *********** **** *** ** ***********, without ******** ************* **** ***** (*** even ** *** ** ****, ***** are ***** ********/****** ******).
* ***** ****** ********* ***, ** anyone, *** ******** ****** ** **** false *****? * ******'* **** ******** in ** **** ******* **** ******* than "****** **** ******."
* "******* *******" ******** ***** **** is ********* ***** ***.
*** ******* ******'* "*** ****** ****" analogy ** ***** *****; **** ******** depends ** *** ********* **** ******* **** ******** ********** a ****, ******* **** *** *********. *** *** **** ****.
** ** ** ****** ***** ***** of *** ******'* *************, ** **** as * ************* ** **** *** difficult *** ******-********* **** **, **** for *******. ** *** *** **** tell ***.
*** ****** ********* ****** ** ****** complex ****** ********* **** **** * non-zero ** (***** ********) ***** **** - **** * ****** ******** ** multiple ****-**-**** ******* ********* *** *********** a ******. **** ****** *** "**** like * ****," ********** ** ***.
** **** ****, ***** ********, ****** review, *** ****** ** *** ****** official ******* ** ***** *** ****** as ********, *** ***** ** ***** by ******* **** *** ******.
***** **** *** ** ************ ** it *** ***** ** **** * single ***** ** *********, *** ****'* what ******* ** "********* ** *******" situations **** *****'* ** ******* ** look ****** *****. ** ******** *** the ******'* **** ******, **'* ***** only ******.
**** *******, *****, ** ***** ** a ******** ***** *** **** **** one ***** ** ********* *** **** one ****** *** ********?
***** ********** *** *********** ** *****. It's * **** ****** *** ** be ***********, **** *** *** ***** it.
** ** ** ****** ***** ***** of *** ******'* *************, ** **** as * ************* ** **** *** difficult *** ******-********* **** **, **** for *******.
***** ** *** ******'* *************this ** *** - though it certainly is a demonstration of just how difficult the threat-detection task is - because there are numerous variables (as mentioned by others in this string) that can not be controlled, that directly inhibit these weapon-detection analytics effectiveness.
** **** ****, ***** ********, ****** review, *** ****** ** *** ****** official ******* ** ***** *** ****** as ********, *** ***** ** ***** by ******* **** *** ******.
**** ** ******* *** * ***** that ***** ** ****** ***** ** these ***** ** *********.
**** ***** ***** ** *****, *** in *** **** *****all ** **** ***** **** *** **** **** to have any kind of impact on the incident.
***** ** *** * ***** *****-**-***-**** is ** *********** ******** **** **** exists (*** ** ******** ** * positive *****) ******* *** ********* *** not ****** ****** ** **** ******* the *****-**-***-****-*********-****.
* ***'* *** *** **** **** cannot ******* * * ** * second **** ** *** ********* ******* of * ****** ********? **** ***** have ***** **** ***** ** ** weapon. ** ** *** **** **** and ** ****** *** ****** *******
*********** ****** ********, *********, *** ****** psychologist ************* (*** ** ******* *******) understand **** ***** *** ****** ************** with ****** ******, *********, ***. **** not **** ***** **** ****-** ******-******** experience, *** **** ******** *** **** practice *************** **** ****** **** ** the ******** *********** ** ****** *************, National *********** ** ****** ******** ********, and **** ******. **** ****** *** going ** *** ** *********** ********** and *********** ** ****** ******.
************* **** **** ** * ************* is *** ********* ****** **** ******** on *****-******** ******, *********, *** ****** safety ********. **'* * ***** ********* act, *** ******* *** ****** ********. IPVM's ******* ** * ********** *** balanced **********.
**** *** ********** ***** ** **** - *** **** ****** ***** ** being **** ******* ** *** ****** (e.g. * ****** *** ****** *** period ** * *******)?
** *** ***** ***** ******** ****** and **** * *****(*) **** **** confidence ** ***** **** *** ************?
**** **** ** **** ** ***** to ******, **** ***** ****** *** also ******* **** ** ****.
***** ***** ** * ********* ******** that ******** ****** **** **********, ******* lighting, ******* ********, ******** ******, ******* of *****, *** *** ******** **** by ****** *** ******** **** ** there, **** **** ********* ***** **** be ****** ****** **** **** **** a ***** ********. ***** *** *** a **** *** ***. *** ***'* imagine **** ** *** ***** ** monitor *** ****** ****.
* *** **** *** **** * monitoring ****** *********** * ****** ** being ***** ** **** * ******** in ******* *** ****** ***** ** make * ******* ** **** *** going ** ***** ** *** **** side, **** ** ***** **** **** out.
** *** ***** ** **** **** a **** ****** ****** ** **** but *** *** *** ** *** going ** **** ** **** **** the ******* **** ******* ** *******.
*'* ***** **** ** ***** **** a ******, **** ** *** *** human ******* **.
* ****** **** *** ******* ***** be ** ***** *** * ****** detection/escalation....