Worst NVR / VMS Manufacturers 2020

By IPVM Team, Published Feb 10, 2020, 08:54am EST

For the second time in a row, a global manufacturer has been selected by integrators.

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200+ integrators answered:

In the past year, what VMS / NVR system have you had the worst experience with? What happened?

While the #1 repeated, a VMS moved into the second spot. Multiple NVR and software providers were in the third tier of negative results. The results include a breakdown of responses from inside vs outside the US.

In this report, we share detailed feedback from integrators and examine key themes impacting the overall market.

Executive *******

********* ********* *** ***** NVR/VMS ******** **** ****** and ******* *** **, with, ******* *** **, double *** ****** ** negatives ** *** **** 2 ************* *** **** than ****** ****** *** US.

***** ******** *** **** highest ******** ********* ** the **. *******, *** minimally ***** ******** **** Dahua ******* ** *** US. ***** *** ******* still * *** ******** from *********** **** ********* to *********** *** / *** Manufacturers ****, *** ************* ***** than ***** *****.

***** ******** *** *** most ******** ********* ******* the **, *** **** than **** ** ***** within *** **. *******, Dahua's ************ *** *******.

#1 ********* - ******* ************* / ** ******

******** ********* *** ********* commonly ***** ****** **** cameras ************* **** *** NVR, ******** ******* ******** and ******** ********* ******:

  • "*********. ***** ******** ** for *** ********** ***** time **** *** ** our ****** ********* “******” us ** *** ****. The ********* ****** ** terrible. ****’** ***** ********* the ***** ***** ** a ****** ** ************ you ***’* ****** ***** footage ** *** ****** app"
  • "********* *** **** ****** the ******* ********* ******** off. ********** **** **** fine, *** *** ***** that ****** **** *** support ********* ******** ** has *** *****."
  • "***** *** ********* *** platform ***** *** ****, it ** ******* ** secure **** *** ******* which ** * ***** requirement *** ** **** others ******* ** *** port ************ *** ********* to *** ******* ***"
  • "*********. ******** *** ********* from ******* ****** *** system *** * ***** commercial ******** *** ** didn't ******* *** *********** they ****** *** ** had ** ******* **"
  • "*********. ** * ****** is ****, ***** *** 20 ******* *** **** might ** **. ******* someone *** ** ******** then ***** ** ****** equals *** ******** ******* to *** ******* ***** doesn't ***** * ***** taste ** ***** ******."
  • "* ******** ***** (*-****) Hikvision ***'*. ** **** get ******** ** ******* - **** ****** ** should. **** **** ** throw **** *** *** something ****"
  • "*********, **** ******* **** them **** ********* * few *** ******* ******* and ****** ***** ***"
  • "********* ********. ******* ***** not **** **** *** system. ********..."
  • "*********. ***** *** ** clunky *** ********* ** use, **** *** *** installers."
  • "********* ********. **'* *****, not ** **** ********, very **** **** *********"
  • "********** *** *** ***** with **** ********* *** technical ********"
  • "*********, ********* *** * hard **** ***** *** software"
  • "*********, ******** ******* ***** we **** ****"
  • "*********, *** ******** ** clunky *** **** ** use. "
  • "********* - **** ***. Unfriendly ********"
  • "*********, ******* ************"
  • "*********, ***** ******"

Why ********* ****?

***** ********* **** *** widely ****, **** ** primarily ****** ** ***** relative ******** ** *** camera **** *** *** low ****** ** ***** recorders. *** *********** ** these ******, ***** **** Hikvision's ******** **** ** focus ** *** ***********, is * **** ****** of ***** **************.

********, ** *** **** few *****, ********* *** rapidly *********** ******** * paid *** / ***,**********, ***** *** ** far, **** * ********* fit ** *** ******. While ********** ** **** expensive **** ********** *****, like ********* *** *******, that **** *****************************, ********** **** ***, at ***** ***, ***** the **** ***** *** breadth ** ***************. *** on *** *** ****, where ********* *** **** best ** *** ****, HikCentral ** *** **** expensive **** ********* ****.

#2 ***** - **** *******, ******* ******, ********* ********

***** *** * *** positive ***** ** ****, but **************'* ********** ************ ******* in ****, **** *** **** negative ********* **** *** other ***.

*********** ******** ****** **** support *** ******* ***********:

  • "*****. ****** *******. ******* told ** ** ******* the ******* ***** ** did. ******* *****. **** the **** ** ***** for ******. ***** ******* 4 ***** *** ****** we *********** *** ******* and ** ******* *****. Ripped ** ******** ******* a *** *** *** found *** **** ***** just ******** *** ******* again ***** ** *** already **** **** ************** before ******* ** ** them. **** ****: ***** supplied * *** ***. Bad ****, ******** *** pissed ******* ** *** the ****** *** ********"
  • "*****. ********* *** *** existing ***** ******* ** something *********. ***** ****** app ** ********** *** customers *** **** ********** with ** *** ******* consistently. **** ** ************ for * ****** **** annual '***********' **** *** being **** **. **** support ** ********* *** condescending. * ***** ****** talk ** ** ******** call ******."
  • "***** ******* *** ******* quality ********* ** *********** after ***** ***********. ** have ******* **** ****** NVRs **** ***** *** disconnected ******** **********. *** vendors *** *********** ********** with *** *******. *** reps *** **** ** respond *** ****. **** support ***** * ******** long ****."
  • "*****, ******* * **** sold ** **** ** them, * ***'* ****** leave. ***** *** *** to ** ******* *** reinstalled ** ******* ******, and **** ***'* **** to ***** **** **** our **** ********* *** exact **** ***** ** their ***** ** **** it **** ******* **** it ***."
  • "*****. **** ** ******* support ** ***** ****** models. ********* ***** ******** to ******** ******* ********** software *******. ******** ********* is *******."
  • "*****, **** *** ******* renewal *** ***** *** license ********** ***. *** bounced ****** ***** *** tyco **** ******* ******** gave **."
  • "***********. * *** *** customers **** **** **** wanted ** *** ******* to ***** ****** *** we *** ** ********* everything."
  • "*****, **** **** ** not **** ** **** current ****** ******* ** Arecont ******* ****** **** reliability"
  • "*****, ******** *******. ****** to *** ** *** is **** ******* *****."
  • "*****. **** * *** experience **** ********* *** support *********"
  • "***** ** **********."

#3 ***** - *********** / ****** ******* ******

***** *** * *** neutral, ********* ******** **** negative ******** ** *** US ******** ** ******* the **. ***** *** no ****** ***** **** integrators, **** *******, *********** and *********** ****** *****:

  • "****, ** ***** ********** has **** *****'* ******** changing ** ***** ***** and ***** ****** *** as **** **** **** major *******. ** ******* customer ****** *** ** have **** ********** ** make ** *** *****/ Audio ********* *******. ** have *** ** **** work-arounds ** *** ******* back ** *** *******."
  • "*****. **** ***'* **** their ******** ***** ***** with ******. ** **** warranty ******* ******** *** team ******* ** ** them **** *** **** drive. ******* ****** *************"
  • "***** ******* *** ****** our ***** ******** ******* to *******. ** ** not ******* ****, *** will ******* *** *********"
  • "*****. *** * ********* display **** **** *** on * ***** *** nvr. * **** ******* alot ** ******** ***** and ***************."
  • "***** ***. ****** ************* with ***** ********** *** camera *****."
  • "*****, *********** ** **** difficult"
  • "***** ***** ** **** get *****."
  • "***** **** - **** don't **** ** **** should."

************, ********* *** *****, positive ** ******** **** down *******, ********** *** cybersecurity ***** ********* *************** ** **** results**** ****** *********** ** stop ******* ***** ****.

#4 *** **** / ********* ******

*** **** **** ******** a *********** ****** ** responses, ** **** *****, integrators ***** *** *** (e.g. *********, *****), *******, Honeywell ******** *** **** negative ********* ** *** relabler, ****** ****** **** integration *** *******:

  • "******! ** ******** ********* a ***** ****** ***** Flir *********** *******/******* ***** cameras. * **** ******* a ****** ** ********* to ****, *** **** reported **** ********** ****** fine. ** ********* **** on **** *** *** PTZ ******* ****'* ****"
  • "********* ****** *** ****** db ****** ********* ** rebuils *** ***** ******* loss"
  • "******* ******* *********. *** many **** *****. **** not *** ** *** future."
  • "*** ***** ***, ****** application *** *** ******** for *** ***********, ****** to ****** ******** **** original ***** **"
  • "* **** *** ********** that **** * ********* NVR. **** ** ********* from ****** *******. * would ***** ******* ****. The ******* ** **** but ***** **** ******* and ******** ** **** awful"
  • "*********- ******** ** ***** "enterprise" ******* ** *** work **** ***** "**********" NVR/VMS. ************ *** ***** series *******."
  • "*********.. **** **** * system **** ******* ****** and ** ** * mess *** **********"

3rd **** ** ********* - *********, *****

*** *** **** ** negative ********* ******** ******** VMSes, *** *** *** 2 ********** **** ***** and *********. ********* ******** the *** **** ******** responses ** *** ***, while ********* * *** positive *******. ***** ******** moderately ***** ******** ********, but ** ********* *********.

******** ********* *** ********* reported ********* ******, *** software *******/********* **********:

  • "*********. ******** ******** **** index_cache ********** ******* ******** video ** ****** *********** until * ****** ******* is *********. *** ******* can **** ******* ****, and ********* ****** ****** the ***** ***** * critical ********."
  • "*********. ** *** ******* it *** *** **** integration ************ *** ********* capacity. ** *** *** changed **** ** *** over *** *****. ** is **** ********* ** the ********* *** ********. I **** *** ********* stop ******* ** ***** Milestone *** *********. "
  • "*********. **** ***** ****** right. ******* **** ******** out. ***** **** *** users *** **** ********. Asking *** ** ** certain ******. *** **** user ********."
  • "*********. ** ******* ******* the ********* ******** ***/** LPR ****** ******* ********* and ** **** ********* to *** **** ******* properly"
  • "*********, ***** ** * terible ******* *** ********* path ** **** **** an ***** ******* ** the ******* *******."
  • "*********. *** *********, ********* to ********, *** **** ways ** ** *** same *****"
  • "*********, ******* (*** **** the ********* ******* *** service, ** ****)"

***** ********* ********* ********* for ***********, ******* ** the ******* ******* *** software *******:

  • "*****....**** *** **** ** going ** **** ****. They *****'* **** *** partners **** ** ***** to ******, ** **** map, ** ****** ** the *** ******* ***... OnSSI **** *** *** us ***** ** ******* products, ****** *** *********/********* to **** ******* ********* to *** **** *******"
  • "***** (*******); *** **** issues **** ****** ******** crashing *** *** ****** flexibility ****** *** ****** (moving ******* ******* ******* takes ** ********, ***)."
  • "***** ******** ******* **** they *** *** ********** camera ************* ******** ******* as ******* ** ****** the ******** ** *******"
  • "*****, ******** ********"

No ******

**** ***********, ****** */* of *** *********, ****** they *** ** ******** negative ***********. ** **** category, * *** *********** gave ******** ******* *** they *** *** **** notable ***** ***********, *********** the ********** ** ********* specifications *** ******* **** a ******* ****** ** manufacturers:

  • "********, ** *** *** install *** ******* *** solutions ** **** ****** and *** ******* **. Sticking **** ************* ** are ******** **** ****** issues *** "***** **********" scenarios. ** *** **** year, ** **** *** run **** *** ***** issues **** *** ** our *** ********."
  • "** *****'* ****** *** a *** ********** **** VMS. ** *** ********* more ******** ***** ****"
  • "** ****** *****’* *** any ***** ******. ** tend ** ****-**** *** NVR *** ********* *** capabilities ** *** ********* expectations *** *** *** of **** **** *******."
  • "*** ****** ********** **** any ********** ******** ** note. ** ***'* **** hardly ******** **** *** Avigilon."
  • "** **** ** ******** Center *** ********. **** are **** ****-********, *** are ****** **********"
  • "**** ** **** ******, as * **** ** pretty **** **** *** Genetec *** **** **** quite *****."
  • "****: ** ******* *** camera ******** ** ****. There **** * *** bugs *** ******* *****"
  • "**** ******. *'* ********* in **** * ******* spec **** * **** with, ** ** **** use ******* ****"
  • "**** ******, ** **** use ******** / ******** and ****** ****'* **** any *********."
  • "*/* *** *********** ********** vets *** ******* ***** before **** *** **********."
  • "*/*, ** *** *********** last ****"

Comments (27)

** ********* ****. ***** results *** ** **** with *** ******** * receive ****** * **** smaller ********** *********.

***** **** ***'* *** interface ** ****, ********** direct *** *** ****. I ****** ********* ****** to *** ** *** the *** *********, ** is *** **** ********* and **** ******** (********** speaking).

**** ** ****** ** big ********* **** *****, Hikvision, ***. ****. *** interface ****** ** *** same ** *** ****** and *** *** **** so *** ****'* ******** two ********* **********. * used ** *** ****** recorders *** **, *** when *** *** ********* came ***, ** *** easy ** ***, *** the **** ***** *** that ** *** **** on *** ******** ******. The *** **** ********* was ******, *** ** was **** **** ******* to *** ********* ** the ****.

******* ***** * **** is **** ******* ******** are ********* ** *** unit, *** *** **** the *** ****. **** of ***** ****** **** gone ****, *** * know *** ** **** Monitor *** **** *****. I'm *** **** ** the ***** ** ***** present, *** * ******'* setup ********** **** *** interface. **** **** *** basically * ******** **** recorder *********.

*'** **** **** ** Speco. **** ********* ******* on *** **** *** no *** ** ****** them ********.

**** *********, * *** told ***** *** **** promise ***. *** ******** is **** *********** ? Also, *** ******** ** AxxonSoft ***?

* *** ********* *** that **** ** *** OEM **** ******* ***.

***** *** **** ********* 3 *****; * ********* mentions *** *** ********.

**** ** *** ********* were **** ******** ** descriptive, **** **** *** analytics, *** *** ****** con *** *** ***********.

*********** ************ #* ** correct. ***** **** *** OEM **** **** *******. I ** *** **. product ******* *** *** exacqVision ******* ****.

**** ******* ****. ***** you *** **** ************. We *** ******* * huge ***** ********** **** Promise ***'* *** ******** why *** *********** ********** ourselves. ** **** ***** in **** **** * fellow *********** *** ******* product **** *** ***** of **** ** ** thought ** ***** **** sense **** *** ******* difference ********** ** ****** with *** ******* *********. The ****** ********* ***** is **** **** ** well *******.

** **** * ***** plan *** ** *** these *******?

**. ***** *** *** get **** ****? *** whole ****** ** ***** the ******** *** *** logged ** *******, **** yourself.

**** *** *** ****** have **** **** **** the *****? **** * try ** ** *** PDF * ** ******** to ******* ** * group ****

** ** ** **** a **** ** * well ********* ***.

***** ** * **********, makes ** **** * little **** ******.

* *** **** ******* here ***!

*** ** *** ** all **** ****** ****** by **%!!"

** **** ****? * would **** *** *******.

**** ***** / ********. I ******* **** ******* pending ************ / ******** from *** ************ ***** it ** * ******** directly ********** *****.

*'** **** ****** ***** for ***** - ** prices *** *** **** at ***.

*** **** *** ** biased. **'* ***** **** I ****'* **** ** log ** ** **** this ****, *** * need ** *** ** to **** **** ******. It's ****, *** **** to **** ***** *** other ****** *** ****** want ****** ** *** it. ***** ******** ******** a *** ******** **** makes *** **** ********* on *** *** ****** nice *** **** ********. The **** *** *** my ********* ********.

* ** ***** **'* crap **** **** ** the ******** *** *** paid *******, *** ******** that **** ***** *** Hikvision ************ *** ****** free.

**** **** ** **** anti-Hikvision *** *** **** have ** **** ** with * ***** ** salt. * *** *** welcome *** ********* **** they *** ******* ** creates * *** ** business *** ** *******. Since ******** ** ****** to *** *** **** have ** **** **** they *** ******** * couple ***** ***** ** any ***** ************ *** there ** ***** ** performance, ***** **** ***** a ***** ** *** price.

***** ******** ** ****** to *** *** **** have ** **** **** they *** ******** * couple ***** ***** ** any ***** ************ *** there ** ***** ** performance

** **** ********* *** the **** ** ** know **** **** ***** Hikvision ****** **, *.*. in *** **** *****:********** ** ****** ******** 2020 - ********, ****, Bosch, *****, ******, *********, Panasonic, *******, *******,****** ********* ******** **** - ********, ****, *****, Dahua, ******, *********, *******, Vivotek, ***.

* ****** **** **** post *** * ***** some ******* ** ** order.

**** ** "****-*********" ** the ***** **** ********* is * ***-********** ******, provides ******* ************ *** human ****** ******, *** has *** ******* ******** concerns. ***** *** *** legitimate *** ******* ******** that ******* ********* *** is ***** * *** of *** *** **** stems ****.

** *** ***** ****, IPVM *** ********* ******** many ********* ********, *.*. more ******** *** ******* line *** ****** *** its *****-*** ***** *********** and ** ******** *** best **** *** **** buck ***** ***. **** their ******** *** ******** are ****, **** **** a **** *** ** saying **.

*** ******* **, * love *** ******** *** the **** ****** *** mentioned. *** *********** ** price ***** ** ***********. But ****** ****'** * "couple ***** ***** ** any ***** ************" ** a *** ** * stretch. **** **** * sampling ** ********* ******** that ************** ******* ****** than ******** *** *****.

***. ***** *** ********* is *********. ***** *** interfaces *** ********* *********** (e.g. ****** "*****" ** view ******* ****** ******** WTF??) *** ***** ** ZERO **** ***** **; I **** ** **** do ******** *** ********* on ******* ** ****** a *** ** ***** out. ***** *** **** in ******** **** ********** WDR ****** ** ***** the ***** ** *****. Their ********* ** ******** but *** ********** ****** are ***** *** ******** with **** ** ***** manufacturers. ***, ***** *** this **** **** ***** haven't ******* *** *** to ****** ***** ** a ****** **** ** usable ** **** *******.

**** *** **** *** YouTube ******* , ** hope ** **** ******* where ** *** 🙏

*** **** *** ** biased. **'* ***** **** I ****'* **** ** log ** ** **** this ****, *** * need ** *** ** to **** **** ******.

****, ****** *** **** first *******!

**** **** ** ******'* only. ** *** ***'* believe **,*** ******** *** **** to **** ****** ********* **** *** you **** *** *** paywall. **** ** **** it ***** ****:

*** *** **** **** logged ** ******* *** therefore *** *** **** to *** ** ***** but **'* * ******'* only ****.

**** ** * ******, so ** ** * reflection ** ***********, ** run **** **** ***, e.g., *** **** *********** complained ***** ********* **** Dahua, ** ********* *** the **** ** *** criticism.

> **% ** *** time * *** ***** on *** **** ** the ****** *** ** opens ** ******* *** browser *** ***** *** entire ******* ******* ** having ** ***** *****. Below ***** **** ** looked **** *****. ** I ***** ** * link ** * *** article **** **** **** it **** ** **** I **** ** ***** to **** **. ** I *** *** ***** people *** ** **** to **** ** ******* without **** ******* **.

> **% ** *** time * *** ***** on *** **** ** the ****** *** ** opens ** ******* *** browser *** ***** *** entire ******* ******* ** having ** ***** *****.

***, ****'* * *********** feature ** ***** *** member's ****.*** *******: ***** ***** From ********** *** *** Article ***** - ** Login ********

* **** *** ** issues **** ***** ***** I ******* **** **** a **** ***. *** Hikvision ** ******* ***** , *** **** ******** and ** *** *** beta ******* *** ***** product, **** ** ****.

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