Worst NVR / VMS Manufacturers 2020

IT
IPVM Team
•Published Feb 10, 2020 13:54 PM

For the second time in a row, a global manufacturer has been selected by integrators.

IPVM Image

200+ integrators answered:

In the past year, what VMS / NVR system have you had the worst experience with? What happened?

While the #1 repeated, a VMS moved into the second spot. Multiple NVR and software providers were in the third tier of negative results. The results include a breakdown of responses from inside vs outside the US.

In this report, we share detailed feedback from integrators and examine key themes impacting the overall market.

Executive *******

********* ********* *** ***** ***/*** ******** both ****** *** ******* *** **, with, ******* *** **, ****** *** number ** ********* ** *** **** 2 ************* *** **** **** ****** inside *** **.

***** ******** *** **** ******* ******** responses ** *** **. *******, *** minimally ***** ******** **** ***** ******* of *** **. ***** *** ******* still * *** ******** **** *********** when ********* ** *********** *** / *** ************* ****, *** ************* ***** **** ***** VMSes.

***** ******** *** *** **** ******** responses ******* *** **, *** **** than **** ** ***** ****** *** US. *******, *****'* ************ *** *******.

#1 ********* - ******* ************* / ** ******

******** ********* *** ********* ******** ***** issues **** ******* ************* **** *** NVR, ******** ******* ******** *** ******** interface ******:

  • "*********. ***** ******** ** *** *** thankfully ***** **** **** *** ** our ****** ********* “******” ** ** use ****. *** ********* ****** ** terrible. ****’** ***** ********* *** ***** where ** * ****** ** ************ you ***’* ****** ***** ******* ** the ****** ***"
  • "********* *** **** ****** *** ******* substream ******** ***. ********** **** **** fine, *** *** ***** **** ****** does *** ******* ********* ******** ** has *** *****."
  • "***** *** ********* *** ******** ***** for ****, ** ** ******* ** secure **** *** ******* ***** ** a ***** *********** *** ** **** others ******* ** *** **** ************ and ********* ** *** ******* ***"
  • "*********. ******** *** ********* **** ******* vendor *** ****** *** * ***** commercial ******** *** ** ****'* ******* the *********** **** ****** *** ** had ** ******* **"
  • "*********. ** * ****** ** ****, there *** ** ******* *** **** might ** **. ******* ******* *** to ******** **** ***** ** ****** equals *** ******** ******* ** *** clients ***** *****'* ***** * ***** taste ** ***** ******."
  • "* ******** ***** (*-****) ********* ***'*. We **** *** ******** ** ******* - **** ****** ** ******. **** have ** ***** **** *** *** something ****"
  • "*********, **** ******* **** **** **** installed * *** *** ******* ******* and ****** ***** ***"
  • "********* ********. ******* ***** *** **** with *** ******. ********..."
  • "*********. ***** *** ** ****** *** difficult ** ***, **** *** *** installers."
  • "********* ********. **'* *****, *** ** user ********, **** **** **** *********"
  • "********** *** *** ***** **** **** headaches *** ********* ********"
  • "*********, ********* *** * **** **** using *** ********"
  • "*********, ******** ******* ***** ** **** over"
  • "*********, *** ******** ** ****** *** hard ** ***. "
  • "********* - **** ***. ********** ********"
  • "*********, ******* ************"
  • "*********, ***** ******"

Why ********* ****?

***** ********* **** *** ****** ****, this ** ********* ****** ** ***** relative ******** ** *** ****** **** and *** *** ****** ** ***** recorders. *** *********** ** ***** ******, along **** *********'* ******** **** ** focus ** *** ***********, ** * core ****** ** ***** **************.

********, ** *** **** *** *****, Hikvision *** ******* *********** ******** * paid *** / ***,**********, ***** *** ** ***, **** a ********* *** ** *** ******. While ********** ** **** ********* **** enterprise *****, **** ********* *** *******, that **** *****************************, ********** **** ***, ** ***** yet, ***** *** **** ***** *** breadth ** ***************. *** ** *** SMB ****, ***** ********* *** **** best ** *** ****, ********** ** far **** ********* **** ********* ****.

#2 ***** - **** *******, ******* ******, ********* ********

***** *** * *** ******** ***** in ****, *** **************'* ********** ************ ******* ** ****, **** *** **** ******** ********* than *** ***** ***.

*********** ******** ****** **** ******* *** product ***********:

  • "*****. ****** *******. ******* **** ** to ******* *** ******* ***** ** did. ******* *****. **** *** **** to ***** *** ******. ***** ******* 4 ***** *** ****** ** *********** the ******* *** ** ******* *****. Ripped ** ******** ******* * *** one *** ***** *** **** ***** just ******** *** ******* ***** ***** we *** ******* **** **** ************** before ******* ** ** ****. **** news: ***** ******** * *** ***. Bad ****, ******** *** ****** ******* of *** *** ****** *** ********"
  • "*****. ********* *** *** ******** ***** systems ** ********* *********. ***** ****** app ** ********** *** ********* *** very ********** **** ** *** ******* consistently. **** ** ************ *** * system **** ****** '***********' **** *** being **** **. **** ******* ** unhelpful *** *************. * ***** ****** talk ** ** ******** **** ******."
  • "***** ******* *** ******* ******* ********* to *********** ***** ***** ***********. ** have ******* **** ****** **** **** loose *** ************ ******** **********. *** vendors *** *********** ********** **** *** product. *** **** *** **** ** respond *** ****. **** ******* ***** a ******** **** ****."
  • "*****, ******* * **** **** ** many ** ****, * ***'* ****** leave. ***** *** *** ** ** deleted *** *********** ** ******* ******, and **** ***'* **** ** ***** time **** *** **** ********* *** exact **** ***** ** ***** ***** to **** ** **** ******* **** it ***."
  • "*****. **** ** ******* ******* ** newer ****** ******. ********* ***** ******** to ******** ******* ********** ******** *******. Updating ********* ** *******."
  • "*****, **** *** ******* ******* *** never *** ******* ********** ***. *** bounced ****** ***** *** **** **** finally ******** **** **."
  • "***********. * *** *** ********* **** year **** ****** ** *** ******* to ***** ****** *** ** *** to ********* **********."
  • "*****, **** **** ** *** **** up **** ******* ****** ******* ** Arecont ******* ****** **** ***********"
  • "*****, ******** *******. ****** ** *** an *** ** **** ******* *****."
  • "*****. **** * *** ********** **** licensing *** ******* *********"
  • "***** ** **********."

#3 ***** - *********** / ****** ******* ******

***** *** * *** *******, ********* slightly **** ******** ******** ** *** US ******** ** ******* *** **. There *** ** ****** ***** **** integrators, **** *******, *********** *** *********** issues *****:

  • "****, ** ***** ********** *** **** Dahua's ******** ******** ** ***** ***** and ***** ****** *** ** **** have **** ***** *******. ** ******* customer ****** *** ** **** **** connection ** **** ** *** *****/ Audio ********* *******. ** **** *** to **** ****-******* ** *** ******* back ** *** *******."
  • "*****. **** ***'* **** ***** ******** grade ***** **** ******. ** **** warranty ******* ******** *** **** ******* it ** **** **** *** **** drive. ******* ****** *************"
  • "***** ******* *** ****** *** ***** favorite ******* ** *******. ** ** not ******* ****, *** **** ******* for *********"
  • "*****. *** * ********* ******* **** burn *** ** * ***** *** nvr. * **** ******* **** ** software ***** *** ***************."
  • "***** ***. ****** ************* **** ***** compliance *** ****** *****."
  • "*****, *********** ** **** *********"
  • "***** ***** ** **** *** *****."
  • "***** **** - **** ***'* **** as **** ******."

************, ********* *** *****, ******** ** negative **** **** *******, ********** *** cybersecurity ***** ********* *************** ** **** *********** ****** *********** ** **** ******* their ****.

#4 *** **** / ********* ******

*** **** **** ******** * *********** number ** *********, ** **** *****, integrators ***** *** *** (*.*. *********, Dahua), *******, ********* ******** *** **** negative ********* ** *** ********, ****** issues **** *********** *** *******:

  • "******! ** ******** ********* * ***** system ***** **** *********** *******/******* ***** cameras. * **** ******* * ****** to ********* ** ****, *** **** reported **** ********** ****** ****. ** installed **** ** **** *** *** PTZ ******* ****'* ****"
  • "********* ****** *** ****** ** ****** resulting ** ******* *** ***** ******* loss"
  • "******* ******* *********. *** **** **** backs. **** *** *** ** *** future."
  • "*** ***** ***, ****** *********** *** not ******** *** *** ***********, ****** to ****** ******** **** ******** ***** FW"
  • "* **** *** ********** **** **** a ********* ***. **** ** ********* from ****** *******. * ***** ***** install ****. *** ******* ** **** but ***** **** ******* *** ******** is **** *****"
  • "*********- ******** ** ***** "**********" ******* do *** **** **** ***** "**********" NVR/VMS. ************ *** ***** ****** *******."
  • "*********.. **** **** * ****** **** another ****** *** ** ** * mess *** **********"

3rd **** ** ********* - *********, *****

*** *** **** ** ******** ********* included ******** *****, *** *** *** 2 ********** **** ***** *** *********. Milestone ******** *** *** **** ******** responses ** *** ***, ***** ********* a *** ******** *******. ***** ******** moderately ***** ******** ********, *** ** favorable *********.

******** ********* *** ********* ******** ********* issues, *** ******** *******/********* **********:

  • "*********. ******** ******** **** *********** ********** causing ******** ***** ** ****** *********** until * ****** ******* ** *********. The ******* *** **** ******* ****, and ********* ****** ****** *** ***** after * ******** ********."
  • "*********. ** *** ******* ** *** the **** *********** ************ *** ********* capacity. ** *** *** ******* **** at *** **** *** *****. ** is **** ********* ** *** ********* and ********. * **** *** ********* stop ******* ** ***** ********* *** installed. "
  • "*********. **** ***** ****** *****. ******* kept ******** ***. ***** **** *** users *** **** ********. ****** *** to ** ******* ******. *** **** user ********."
  • "*********. ** ******* ******* *** ********* services ***/** *** ****** ******* ********* and ** **** ********* ** *** them ******* ********"
  • "*********, ***** ** * ******* ******* and ********* **** ** **** **** an ***** ******* ** *** ******* version."
  • "*********. *** *********, ********* ** ********, too **** **** ** ** *** same *****"
  • "*********, ******* (*** **** *** ********* support *** *******, ** ****)"

***** ********* ********* ********* *** ***********, related ** *** ******* ******* *** software *******:

  • "*****....**** *** **** ** ***** ** with ****. **** *****'* **** *** partners **** ** ***** ** ******, no **** ***, ** ****** ** the *** ******* ***... ***** **** not *** ** ***** ** ******* products, ****** *** *********/********* ** **** support ********* ** *** **** *******"
  • "***** (*******); *** **** ****** **** system ******** ******** *** *** ****** flexibility ****** *** ****** (****** ******* between ******* ***** ** ********, ***)."
  • "***** ******** ******* **** **** *** not ********** ****** ************* ******** ******* as ******* ** ****** *** ******** by *******"
  • "*****, ******** ********"

No ******

**** ***********, ****** */* ** *** responses, ****** **** *** ** ******** negative ***********. ** **** ********, * few *********** **** ******** ******* *** they *** *** **** ******* ***** experiences, *********** *** ********** ** ********* specifications *** ******* **** * ******* number ** *************:

  • "********, ** *** *** ******* *** support *** ********* ** **** ****** and *** ******* **. ******** **** manufacturers ** *** ******** **** ****** issues *** "***** **********" *********. ** the **** ****, ** **** *** run **** *** ***** ****** **** any ** *** *** ********."
  • "** *****'* ****** *** * *** experience **** ***. ** *** ********* more ******** ***** ****"
  • "** ****** *****’* *** *** ***** issues. ** **** ** ****-**** *** NVR *** ********* *** ************ ** the ********* ************ *** *** *** of **** **** *******."
  • "*** ****** ********** **** *** ********** platform ** ****. ** ***'* **** hardly ******** **** *** ********."
  • "** **** ** ******** ****** *** XProtect. **** *** **** ****-********, *** are ****** **********"
  • "**** ** **** ******, ** * said ** ****** **** **** *** Genetec *** **** **** ***** *****."
  • "****: ** ******* *** ****** ******** in ****. ***** **** * *** bugs *** ******* *****"
  • "**** ******. *'* ********* ** **** I ******* **** **** * **** with, ** ** **** *** ******* mfgs"
  • "**** ******, ** **** *** ******** / ******** *** ****** ****'* **** any *********."
  • "*/* *** *********** ********** **** *** product ***** ****** **** *** **********."
  • "*/*, ** *** *********** **** ****"
Comments (28)
UM
Undisclosed Manufacturer #1
•Feb 10, 2020

** ********* ****. ***** ******* *** in **** **** *** ******** * receive ****** * **** ******* ********** footprint.

(3)
UI
Undisclosed Integrator #2
•Feb 10, 2020

***** **** ***'* *** ********* ** poor, ********** ****** *** *** ****. I ****** ********* ****** ** *** in *** *** *** *********, ** is *** **** ********* *** **** friendly (********** ********).

(2)
(1)
(2)
(1)
Avatar
Kyle Folger
•Feb 11, 2020
IPVMU Certified
In reply to Undisclosed Integrator #2

**** ** ****** ** *** ********* with *****, *********, ***. ****. *** interface ****** ** *** **** ** the ****** *** *** *** **** so *** ****'* ******** *** ********* interfaces. * **** ** *** ****** recorders *** **, *** **** *** new ********* **** ***, ** *** easy ** ***, *** *** **** issue *** **** ** *** **** on *** ******** ******. *** *** page ********* *** ******, *** ** was **** **** ******* ** *** interface ** *** ****.

******* ***** * **** ** **** certain ******** *** ********* ** *** unit, *** *** **** *** *** page. **** ** ***** ****** **** gone ****, *** * **** *** DW **** ******* *** **** *****. I'm *** **** ** *** ***** is ***** *******, *** * ******'* setup ********** **** *** *********. **** unit *** ********* * ******** **** recorder *********.

(2)
(1)
UE
Undisclosed End User #8
•Feb 12, 2020
In reply to Kyle Folger

*'** **** **** ** *****. **** dedicated ******* ** *** **** *** no *** ** ****** **** ********.

UD
Undisclosed Distributor #3
•Feb 10, 2020

**** *********, * *** **** ***** oem **** ******* ***. *** ******** is **** *********** ? ****, *** feedback ** ********* ***?

(3)
UM
Undisclosed Manufacturer #4
•Feb 10, 2020
In reply to Undisclosed Distributor #3

* *** ********* *** **** **** do *** *** **** ******* ***.

(2)
(1)
Avatar
Sean Patton
•Feb 11, 2020
IPVM
In reply to Undisclosed Distributor #3

***** *** **** ********* * *****; 2 ********* ******** *** *** ********.

**** ** *** ********* **** **** detailed ** ***********, **** **** *** analytics, *** *** ****** *** *** LPR ***********.

(3)
Avatar
Ryan Hulse
•Feb 11, 2020
In reply to Undisclosed Distributor #3

*********** ************ #* ** *******. ***** does *** *** **** **** *******. I ** *** **. ******* ******* for *** *********** ******* ****.

(4)
UD
Undisclosed Distributor #3
•Feb 12, 2020
In reply to Ryan Hulse

**** ******* ****. ***** *** *** your ************. ** *** ******* * huge ***** ********** **** ******* ***'* and ******** *** *** *********** ********** ourselves. ** **** ***** ** **** same * ****** *********** *** ******* product **** *** ***** ** **** so ** ******* ** ***** **** sense **** *** ******* ********** ********** it ****** **** *** ******* *********. The ****** ********* ***** ** **** high ** **** *******.

RF
Robert Fuller
•Feb 10, 2020

** **** * ***** **** *** to *** ***** *******?

JH
John Honovich
•Feb 10, 2020
IPVM
In reply to Robert Fuller

**. ***** *** *** *** **** from? *** ***** ****** ** ***** the ******** *** *** ****** ** members, **** ********.

RF
Robert Fuller
•Feb 10, 2020
In reply to John Honovich

**** *** *** ****** **** **** info **** *** *****? **** * try ** ** *** *** * am ******** ** ******* ** * group ****

JH
John Honovich
•Feb 10, 2020
IPVM
In reply to Robert Fuller

** ** ** **** * **** in * **** ********* ***.

UI
Undisclosed Integrator #5
•Feb 11, 2020
In reply to Robert Fuller

***** ** * **********, ***** ** feel * ****** **** ******.

(1)
(4)
SA
Samer Alkila
•Feb 11, 2020
In reply to Robert Fuller

* *** **** ******* **** ***!

U
Undisclosed #6
•Feb 12, 2020

*** ** *** ** *** **** raised ****** ** **%!!"

** **** ****? * ***** **** the *******.

JH
John Honovich
•Feb 12, 2020
IPVM
In reply to Undisclosed #6

**** ***** / ********. * ******* that ******* ******* ************ / ******** from *** ************ ***** ** ** a ******** ******** ********** *****.

(1)
Avatar
Tony Perrone
•Feb 12, 2020
In reply to Undisclosed #6

*'** **** ****** ***** *** ***** - ** ****** *** *** **** at ***.

(1)
Avatar
Tony Perrone
•Feb 12, 2020

*** **** *** ** ******. **'* funny **** * ****'* **** ** log ** ** **** **** ****, but * **** ** *** ** to **** **** ******. **'* ****, you **** ** **** ***** *** other ****** *** ****** **** ****** to *** **. ***** ******** ******** a *** ******** **** ***** *** user ********* ** *** *** ****** nice *** **** ********. *** **** are *** ** ********* ********.

* ** ***** **'* **** **** most ** *** ******** *** *** paid *******, *** ******** **** **** Dahua *** ********* ************ *** ****** free.

(6)
(9)
(2)
(1)
CW
Christopher Wargo
•Feb 12, 2020
In reply to Tony Perrone

**** **** ** **** ****-********* *** you **** **** ** **** ** with * ***** ** ****. * for *** ******* *** ********* **** they *** ******* ** ******* * lot ** ******** *** ** *******. Since ******** ** ****** ** *** Hik **** **** ** **** **** they *** ******** * ****** ***** ahead ** *** ***** ************ *** there ** ***** ** ***********, ***** also ***** * ***** ** *** price.

(4)
(7)
(2)
(5)
JH
John Honovich
•Feb 12, 2020
IPVM
In reply to Christopher Wargo

***** ******** ** ****** ** *** Hik **** **** ** **** **** they *** ******** * ****** ***** ahead ** *** ***** ************ *** there ** ***** ** ***********

** **** ********* *** *** **** so ** **** **** **** ***** Hikvision ****** **, *.*. ** *** past *****:********** ** ****** ******** **** - Avigilon, ****, *****, *****, ******, *********, Panasonic, *******, *******,****** ********* ******** **** - ********, Axis, *****, *****, ******, *********, *******, Vivotek, ***.

(3)
UI
Undisclosed Integrator #2
•Feb 12, 2020
In reply to Christopher Wargo

* ****** **** **** **** *** I ***** **** ******* ** ** order.

**** ** "****-*********" ** *** ***** that ********* ** * ***-********** ******, provides ******* ************ *** ***** ****** abuses, *** *** *** ******* ******** concerns. ***** *** *** ********** *** serious ******** **** ******* ********* *** is ***** * *** ** *** Hik **** ***** ****.

** *** ***** ****, **** *** favorably ******** **** ********* ********, *.*. more ******** *** ******* **** *** lauded *** *** *****-*** ***** *********** and ** ******** *** **** **** for **** **** ***** ***. **** their ******** *** ******** *** ****, IPVM **** * **** *** ** saying **.

*** ******* **, * **** *** products *** *** **** ****** *** mentioned. *** *********** ** ***** ***** is ***********. *** ****** ****'** * "couple ***** ***** ** *** ***** manufacturer" ** * *** ** * stretch. **** **** * ******** ** excellent ******** **** ************** ******* ****** than ******** *** *****.

***. ***** *** ********* ** *********. Their *** ********** *** ********* *********** (e.g. ****** "*****" ** **** ******* motion ******** ***??) *** ***** ** ZERO **** ***** **; * **** to **** ** ******** *** ********* on ******* ** ****** * *** of ***** ***. ***** *** **** in ******** **** ********** *** ****** 40 ***** *** ***** ** *****. Their ********* ** ******** *** *** DeepInMind ****** *** ***** *** ******** with **** ** ***** *************. ***, after *** **** **** **** ***** haven't ******* *** *** ** ****** clips ** * ****** **** ** usable ** **** *******.

(5)
(4)
DD
Dave Davies
•Mar 07, 2020
In reply to Undisclosed Integrator #2

**** *** **** *** ******* ******* , ** **** ** **** ******* where ** *** 🙏

JH
John Honovich
•Feb 12, 2020
IPVM
In reply to Tony Perrone

*** **** *** ** ******. **'* funny **** * ****'* **** ** log ** ** **** **** ****, but * **** ** *** ** to **** **** ******.

****, ****** *** **** ***** *******!

**** **** ** ******'* ****. ** you ***'* ******* **,*** ******** *** **** ** **** post** ********* **** *** *** **** hit *** *******. **** ** **** it ***** ****:

*** *** **** **** ****** ** already *** ********* *** *** **** to *** ** ***** *** **'* a ******'* **** ****.

**** ** * ******, ** ** is * ********** ** ***********, ** run **** **** ***, *.*., *** more *********** ********** ***** ********* **** Dahua, ** ********* *** *** **** of *** *********.

(3)
UI
Undisclosed Integrator #7
•Feb 12, 2020
In reply to John Honovich

> **% ** *** **** * can ***** ** *** **** ** the ****** *** ** ***** ** Firefox *** ******* *** ***** *** entire ******* ******* ** ****** ** first *****. ***** ***** **** ** looked **** *****. ** * ***** on * **** ** * *** article **** **** **** ** **** me **** * **** ** ***** to **** **. ** * *** see ***** ****** *** ** **** to **** ** ******* ******* **** logging **.

(1)
(1)
JH
John Honovich
•Feb 12, 2020
IPVM
In reply to Undisclosed Integrator #7

> **% ** *** **** * can ***** ** *** **** ** the ****** *** ** ***** ** Firefox *** ******* *** ***** *** entire ******* ******* ** ****** ** first *****.

***, ****'* * *********** ******* ** offer *** ******'* ****.*** *******: ***** ***** **** ********** And *** ******* ***** - ** Login ********

(2)
LT
Larry Tracy
•Feb 12, 2020

* **** *** ** ****** **** Dahua ***** * ******* **** **** a **** ***. *** ********* ** another ***** , *** **** ******** and ** *** *** **** ******* for ***** *******, **** ** ****.

(2)
MF
Mike Fahey
•Jun 18, 2021

* ******** **** **** ** *** Qognify ********.

****** **** ** **** ***** *** transition ****. * **** ***** **** the ******** ***** ****.

**** ** *** ***** ** *.*

*** ******** ** *** ********. * personally **** *********** /******* *** ****** after *** ***********. **** **** ***** the **** ** ******* **** ***** to ** ********. (*.*. *** *** gui ***'* ***** *** ******** *****!)

** * **** * ****** **** one ** ** ******* ** *****'* use ******* *******. *** ****** **** by *** **** ******* *** ******** period.

* **** ******** *** ******* ****** 4 **'* ******* ** ****** ******** and *'* ***** *** **** ****** of ********.